iPhone 5c

Apple® iPhone® 5c

Find device-specific support and online tools for your Apple iPhone 5c.
Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Samsung Convoy™ 3
HP® Mini 1151NR Netbook
DROID XYBOARD 8.2 by MOTOROLA
BlackBerry® Tour™ 9630 smartphone
LG Optimus Exceed™ Prepaid
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Samsung SCH-a930
Nokia 2705 Shade™
Brigadier™ by Kyocera
DROID by MOTOROLA
LG Decoy®
Motorola Entice™
LG G Vista
Verizon Wireless UM175 USB Modem
LG enV®2
LG Optimus Zone™
LG VX5200
BlackBerry® Q10 smartphone
HTC One® remix
Motorola V276
Sony Xperia® PLAY
Motorola V325
LG enV®
Verizon Wireless PN-300
LG VX8600
Samsung SCH-a630
LTE Internet (Installed)
Samsung Galaxy Note® Pro
LG Chocolate®
Motorola XOOM™
Verizon Wireless CDM 7075
Kyocera K323
Verizon Wireless AirCard® 595U USB Modem
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Pantech Caper™ Prepaid
Nokia Lumia 928
Pantech Breakout™
Pantech Perception™
Apple® iPad® 2
Verizon 4G LTE USB Modem 551L
THUNDERBOLT™ by HTC
Verizon Wireless Home Phone
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG VX8700
BlackBerry® Pearl™ Flip 8230 smartphone
Verizon AD3700 Global USB Modem
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Motorola MOTO™ Z6cx World Edition without Camera
Samsung SCH-a950
Verizon Wireless CDM8950
LG Clout™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID RAZR by MOTOROLA
Samsung Galaxy™ Stratosphere™ II
Samsung Galaxy™ Stratosphere™
Nokia 6315i
LG VX8100
Verizon Wireless USB760 Modem
DROID RAZR MAXX HD by MOTOROLA
Lucid™ by LG
iPad® mini 3
LG Accolade™
iPad® Air 2
Sony Xperia® Z3v
Motorola Rapture™ VU30
Motorola V276 Prepaid
LG Voyager™
Motorola E815
LG VX3300
Kyocera KPC650
Motorola MOTO Q™ music 9m
Kyocera KX1v
Nokia 6256i
Motorola T720
LG Migosm
LG VX10
Sharp KIN™ ONE
Apple® iPad® mini
Sharp KIN™ TWO
Samsung Sway™
Verizon Converged VOIP Device
Ellipsis™ 8
Gear S®
Nokia 6205
Ellipsis™ Jetpack® MHS800L
Casio G'zOne Boulder®
G Pad™ 10.1 LTE
G Pad™ 7.0 LTE
LG VX8350
Samsung SCH-a850
Droid Turbo by Motorola
Droid Turbo in Ballistic Nylon
LG VENUS™
Samsung SCH-n330
Transpyre™ Prepaid
Samsung SCH-u540
BlackBerry® Bold 9650 smartphone
Samsung Galaxy Tab® (7.7)
Motorola Krave™ ZN4
SCH-u410 Prepaid
Samsung Galaxy Note® 10.1
BlackBerry® Z10 smartphone
Samsung Brightside™
Gateway® LT2016u Netbook
GizmoPal™
HP® Mini 110-1046NR Netbook
Samsung SCH-u620
LG G2
DROID RAZR MAXX by MOTOROLA
Apple® iPhone® 5c
DROID ULTRA by MOTOROLA
Apple® iPhone® 5s
DROID MAXX by MOTOROLA
DROID RAZR HD by MOTOROLA
Verizon 4G LTE Broadband Router
DuraXV
Motorola Adventure™ V750
HP® Mini 311-1037NR Netbook
BlackBerry® Storm2™ 9550 smartphone Prepaid
Hydro ELITE by KYOCERA
LG Glance™
LG VX5400
LG VX5500
BlackBerry® Z30 smartphone
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Chocolate® 3
DROID INCREDIBLE 2 by HTC
Pantech PN-820
Samsung Intensity® III
Delphi Connect with 4G LTE Mobile Hotspot
Delphi Connect
LG Dare™
Verizon Wireless AirCard® 595
G'zOne Boulder™ Black and Silver
Luge™ by Motorola Prepaid
Nokia 7205 Intrigue™
DROID MINI by MOTOROLA
HTC Desire® 612
Verizon Wireless USB720 Modem
BlackBerry® 8830 World Edition smartphone
Motorola Q™
Apple® iPad® with Retina display
BlackBerry® Curve™ 8330 smartphone
Motorola MOTORIZR Z6tv
Motorola MOTOKRZR K1m
Samsung Galaxy Tab® 4
Samsung Network Extender
Pantech 4G LTE Global USB Modem UML290
Verizon Wireless PC5750 PC Card
Galaxy Note® Edge
Jetpack® MiFi® 6620L
Nokia 2605 Mirage
LG G Pad 8.3 LTE
Motorola W385
HP® Mini 210-1076NR Netbook
Motorola W315
Motorola V325xi
Google Nexus 7
Samsung Haven™
Motorola Rival™
Motorola V325i
LG Optimus Exceed™ 2
LG G3
Sony Xperia® Z2
LG Versa™
LG VX8300
Samsung Alias™
Pantech Hotshot™
Nokia 2366i
Motorola MOTO™ Z6c World Edition
Motorola MOTO™ VU204
Motorola MOTO™ W755
BlackBerry® Curve™ 8530 smartphone
Samsung Galaxy Note® II
Samsung ATIV Odyssey™
Samsung Convoy™ 2
Samsung Galaxy Tab® (10.1)
Samsung SCH-a670
LG VX3200
Samsung Galaxy S® III
Samsung SCH-a650
Samsung Galaxy Stellar™
Samsung Galaxy S® 4 mini
Samsung Gusto®
Samsung Omnia® II
LG VX3450
LG VX4600
Moto X™ (2nd Gen.)
Verizon Wireless Salute™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Pantech Marauder™
Pantech Jest™ 2
BlackBerry® 7750
HTC Rhyme™
HTC Trophy™
Intuition™ by LG
LG Cosmos™ 2
LG Extravert™
Kyocera SE47
Lucid™2 by LG
LG Revere®
Kyocera 7135 Smartphone
Nokia Lumia 822
HTC One® max
Verizon MiFi™2200 Intelligent Mobile Hotspot
Verizon Wireless Escapade®
Verizon Wireless CDM8975
Samsung Gusto® 3
LG VX3100
Samsung Saga™
Motorola C333
Samsung SCH-a610
HTC Rezound™
Samsung Reality™
Verizon Wireless V620
Kyocera KX2
Verizon Wireless XV6600 without Camera
Moto G™ by Motorola
LG Optimus Zone™ 2
DROID X by MOTOROLA
Samsung Smooth™
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola V265
Motorola T300p
Samsung Galaxy Note® 4
Samsung Alias™ 2
Jest™
Samsung Convoy™
Kyocera K404
Verizon SureResponse®
Windows Phone 8X by HTC
Motorola V710
Samsung Galaxy S® III mini
Nokia 7705 Twist™
Nokia 2705 Shade™ Non-Camera
Motorola MOTO Q™ 9c
Sierra Wireless AirCard® 580
Verizon 4G LTE USB Modem UML295
Spectrum™ 2 by LG
Samsung Intensity® II
LG VX7000
Samsung N150 Netbook
Moto X™ - Designed by You (2nd Generation)
LG VX5300
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG Chocolate®
LG VX6000
LG VX2000
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
LG VX4500
Motorola V60p
Compaq® Mini CQ10-688nr Netbook
Samsung Galaxy Tab® 4 (8.0)
Verizon KPC680 ExpressCard®
Verizon Wireless G'zOne Type-S
Samsung FlipShot®
Kyocera KX414
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
Verizon Wireless V640
Samsung SCH-a990
Casio G'zOne Commando® 4G LTE
Apple® iPad® mini with Retina display
LG Enlighten®
Galaxy Nexus by Samsung
Apple® iPad® Air™
DROID XYBOARD 10.1 by MOTOROLA
DROID RAZR M by MOTOROLA
DROID INCREDIBLE 4G LTE by HTC
DROID DNA by HTC
DROID 4 by MOTOROLA
Nokia 2128i
Casio G'zOne Ravine® 2 Non-Camera
Casio G'zOne Ravine® 2
HP® Pavilion dm1-2010nr Entertainment Notebook
Casio G'zOne Commando®
BlackBerry® Curve™ 9370 smartphone
Motorola T730
LG VX4400B
Kyocera KWC 2325 Prepaid
Nexus 6™
BlackBerry® Bold™ 9930 smartphone without camera
BlackBerry® Bold™ 9930 smartphone
BlackBerry® Curve™ 9310 smartphone
Apple® iPhone® 4s
Apple® iPhone® 5
Samsung i700 Pocket PC
Apple® iPhone® 4
Samsung Galaxy Camera®
Blackberry Classic Non Camera
Samsung Galaxy Core Prime™
Blackberry Classic
Kyocera KWC 2325
Samsung SCH-a310
Samsung SCH-a530
Sharp KIN™ TWOm
Motorola V60s
Dell™ Vostro™ V13 Laptop
Sharp KIN™ ONEm
Nokia 2285
LG Vortex™
Verizon Ellipsis™ Jetpack®
Lumia 2520 Prepaid
Motorola V120e
Sierra Wireless AirCard® 555D
Nokia Lumia Icon
Samsung Galaxy Legend™
HTC Merge®
LG 4G LTE USB Modem VL600
BlackBerry® Torch™ 9850 smartphone
Samsung Gleam®
Verizon Wireless USB727 Modem
Samsung Juke
Motorola XOOM™ 4G LTE
Samsung Galaxy Tab® 4 (10.1)
Nokia 6215i
Casio G'zOne Brigade®
Casio G'zOne Rock™
Casio G'zOne Ravine®
Nokia 6015i Prepaid
DROID X2 by MOTOROLA
Samsung Illusion™
DROID 3 by MOTOROLA
Revolution™ by LG
Verizon Wireless Blitz® Prepaid
DROID BIONIC by MOTOROLA
Verizon Wireless Adamant™
Verizon Wireless USB760 Modem
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Note® 10.1 2014 Edition
Kyocera KX444
HTC® Ozone™ with TALKS™ for Verizon Wireless
Samsung Galaxy Tab® 2 (10.1)
LG VX4650
Nokia Lumia 2520
Casio EXILIM
Samsung Fascinate™
Samsung Galaxy Tab® 2 (7.0)
LG Cosmos™
LG Chocolate® Touch
DROID 2 GLOBAL by MOTOROLA
DROID Eris by HTC
Samsung Galaxy Tab® S
Samsung SCH-a870
DROID INCREDIBLE by HTC
DROID 2 by MOTOROLA
Samsung Galaxy S® 5
LG VX8360
Motorola DEVOUR™ with MOTOBLUR™
Nokia 6236i
Samsung Galaxy Note® 3
Samsung SCH-i730
LG Ally™
LG V
Samsung Rogue™
Samsung SCH-u340
Samsung Intensity®
Samsung Renown™
Samsung SCH-u410
Samsung SCH-u430
Motorola MOTOSLVR L7C
LG enV®3
HTC One®
HTC One® (M8)
Samsung ATIV SE™
Moto E™ Prepaid
LG Revere® 3
Motorola Barrage™
LG enV® TOUCH
BlackBerry® Curve™ 9330 smartphone
Samsung Trance™
Samsung Continuum™
LG Cosmos™ Touch
Samsung Omnia®
BlackBerry® 7250
Samsung SCH-u550
Motorola RAZR V3m
LG VX4700
Verizon Wireless USB1000 Global USB Modem
LG VX8000
Verizon Wireless Razzle™
Samsung SCH-a890
Samsung SCH-i760
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Samsung Glyde™
Verizon 4G LTE Broadband Router with Voice
HTC One® (M8) for Windows®
Samsung Galaxy S® 4
LG Exalt™
Moto X™ by Motorola
Enact™ by LG
Spectrum™ by LG
Pantech PN-210
Motorola RAZR V3c
Apple® iPad® with Wi-Fi + 4G
Samsung Knack™
Pantech Crux™
Moto X™ - Designed by You
LG Octane™
Verizon Ellipsis™ 7
LG Fathom®
LG VX9400
Verizon Wireless V740 ExpressCard
Samsung Gem™
LG Extravert™ 2
DROID CHARGE by SAMSUNG
HTC Touch Pro™
LG Revere® 2
Verizon Wireless UM150 USB Modem
DROID R2D2 by MOTOROLA
Samsung Zeal™
Motorola CITRUS™
Samsung Gusto® 2
Samsung Galaxy Tab®
Verizon Wireless U630 PC Card
Samsung SCH-a970
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Lucid™3 by LG
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Cosmos™ 3
Samsung SCH-i830
HTC Apache XV6700
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Apple® iPad®
LG VX6100
DROID PRO by MOTOROLA
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Pantech PN-215
Motorola V65p

iPhone® 5s and iPhone 5c FAQs

[FAQs]

General Information
  1. Will iPhone 5s or iPhone 5c work on Verizon Wireless' 4G LTE network?

    Yes. iPhone 5s and iPhone 5c will run on our 4G LTE network America's largest and most reliable 4G network.



  2. With my iPhone 5s or iPhone 5c, am I able to make a call and browse the web at the same time?

    You can make a voice call on the Verizon Wireless network and simultaneously browse the Internet over a public or home Wi-Fi connection.

    iPhone 5s and iPhone iPhone 5c will not support simultaneous voice and data on the Verizon Wireless network.



New & Existing Customer Eligibility
  1. Can I transfer my mobile number from my current wireless service provider to Verizon Wireless?

    In most cases, you can bring your existing number from your current wireless or landline service provider to Verizon Wireless. To check if you're eligible to transfer, or to check the status of a current port request, go to the Keep Your Number page.

    You may be responsible to your old service provider for any contractual requirements and applicable charges, including an early termination fee, on your old account.



  2. Should I cancel my existing service before activating service with Verizon Wireless?

    No, your number must remain active. Canceling your service prior to setting up an account with Verizon Wireless will prevent you from keeping your number.



  3. How long will it take to move my number to Verizon Wireless?

    Moving your current mobile number to a new carrier generally should take no more than three hours to one day, but could take longer. Landline to wireless transfers generally should take no more than four days, but could take longer.

    Processing time may vary depending on the complexity of the port, existing volumes between carriers and your old service provider.



  4. How will I know when the transfer of my phone number to Verizon Wireless is complete?

    We'll send a free text message to your device notifying you that your new service is fully activated.



  5. Do I need to sign up for a 2-year agreement when purchasing iPhone 5s or iPhone 5c?

    If you are purchasing iPhone 5s or iPhone 5c at the 2-year promotional price, a new agreement is required. However, you'll also have the option to purchase iPhone 5s or iPhone 5c at the full retail price, which won't require you to sign a long-term service agreement.

    Note: Activation on a month-to-month agreement is required when purchasing iPhone 5s or iPhone 5c at full retail price.



  6. Are iPhone 5s and iPhone 5c eligible for the Verizon Edge program?

    Yes, both iPhone 5s and iPhone 5c are available through Verizon Edge. Verizon Edge is a program that lets you pay for your phone over 24 months rather than paying for it all upfront.

    Some of the benefits of Verizon Edge:

     

    • No down payment
    • No upgrade fees
    • No long-term service contract


    Verizon Edge FAQs



  7. If I’m an existing Verizon Wireless customer and not currently eligible for an upgrade, will Verizon Wireless offer any special programs to allow upgrades to iPhone 5s or iPhone 5c at a reduced price?

    If you are not eligible to upgrade, you can't upgrade at promotional pricing, but you can pay full retail price for a new iPhone 5s or iPhone 5c. In addition, you may be able to take advantage of the Verizon Wireless Trade-In Program, which allows you to get value for your used device.

    Use our Trade in Program website to determine in a few simple steps whether your used device has value, and if so, you can send the device in and receive a Verizon Wireless gift card.



Pricing
  1. Are there minimum service and data pricing requirements when purchasing iPhone 5s or iPhone 5c?

    If you are a new Verizon Wireless customer or an existing customer without a data plan, you will need to subscribe to The MORE Everything Plan that will give you Unlimited Talk, Unlimited Text and a single pool of Sharable Data for up to 10 devices on your account.

    If you are an existing customer with a Nationwide Plan and data package, you can remain on your current plan.



  2. Can I upgrade from another smartphone to iPhone 5s or iPhone 5c and keep my existing service and data pricing?

    If you have an Unlimited Data package and purchase iPhone 5s or iPhone 5c at a discounted price, you'll need to choose from a calling plan with a usage-based data package or The MORE Everything Plan. You also have the option to keep your Unlimited Data package and pay full retail price for iPhone 5s or iPhone 5c.

    If you don't have an Unlimited Data package, when you upgrade to iPhone 5s or iPhone 5c at discounted pricing, you can keep your existing plan or select from one of the current plans available.



Purchase
  1. Can I switch to iPhone 5s or iPhone 5c even though I am not eligible to upgrade?

    Yes, if you are not eligible to upgrade, you can pay full retail price for a new iPhone 5s or iPhone 5c.



  2. Can I go to an Apple® Store to purchase and activate iPhone 5s or iPhone 5c?

    Yes, you can visit an Apple Retail Store to purchase and activate iPhone 5s or iPhone 5c. However, prior to visiting, please make sure to check your upgrade eligibility if you are an existing Verizon Wireless customer.



  3. Where is the closest store at which I can purchase iPhone 5s or iPhone 5c?

    Refer to the store locators below to find the store nearest you:



Content Transfer
  1. Will my existing voice mail transfer over when I activate my iPhone 5s or iPhone 5c?

    If you are an existing Verizon Wireless iPhone customer switching to another Verizon Wireless iPhone, your voice mails will not be deleted. If you are not an existing Verizon Wireless iPhone customer, all existing voice mail messages will be lost when transferring over to iPhone 5s or iPhone 5c. Refer to the Saving Your Existing Voice Mail Before Activating iPhone page for more details and for step-by-step instructions on how to save your existing voice mail.



iPhone 5s or iPhone 5c and iTunes
  1. If I already have an iTunes® account, can I use it with my new iPhone 5s or iPhone 5c on Verizon Wireless?

    Yes, during set up, you can specify your existing Apple ID.



  2. Will I be able to sync content and iOS apps that I already have in iTunes® to iPhone 5s or iPhone 5c?

    Yes, you will be able to sync content and iOS apps that you already have in iTunes to your new iPhone 5s or iPhone 5c.



  3. Can I purchase apps from the App Store℠ directly from iPhone 5s or iPhone 5c?

    You can search for, browse, review, purchase and download iOS apps from the App Store directly from iPhone 5s or iPhone 5c. Apps that you download and install from the App Store on iPhone 5s or iPhone 5c are backed up to your iTunes library the next time you sync your iPhone 5s or iPhone 5c with your computer.



  4. What happens to any existing apps that I have purchased on my Verizon Wireless device after I switch to iPhone 5s or iPhone 5c?

    Although many of the same apps may be available on iPhone 5s or iPhone 5c, any non-iOS apps already purchased on your existing device will not be transferred to your iPhone 5s or iPhone 5c.



  5. If I have iPhone® 4 or iPhone 4S and I’m switching to iPhone 5, 5s or iPhone 5c, will all of my accessories be compatible?

    The Lightning connectors for iPhone 5s and iPhone 5c are the same as iPhone 5. The Lightning connector to 30-pin adapter is available to connect iPhone 5, 5s and iPhone 5c to legacy 30-pin accessories. This adapter is sold separately.



  6. Can I use iPhone 5s or iPhone 5c while traveling abroad?

    You can use iPhone 5s and iPhone 5c for voice and text in more than 220 countries, with data service in more than 205 countries and 3G speeeds in 170 of those countries.

    If you're an existing Verizon Wireless customer, you can add global service from the Products & Apps page of My Verizon or My Verizon Mobile. You can also visit a Verizon Wireless store or call Customer Service at (800) 922-0204 to add global service. Eligibility requirements may apply.

    Please use our International Trip Planner when planning a trip with iPhone 5s or iPhone 5c. It will provide you with pricing, dialing instructions and other key tips specific to your phone and the country you're traveling to.



  7. Can I use Wi-Fi on iPhone 5s or iPhone 5c while traveling abroad to obtain data connection?

    Yes, you may use Wi-Fi for your data connection to access email, web browsers, FaceTime and more. Data transmitted over a Wi-Fi connection does not count against your data allowance.



  8. Do I need iTunes® to set up my iPhone 5s or  iPhone 5c?

    iTunes is one of the ways you can set up your iPhone 5s or iPhone 5c, but a PC connection isn't required. You can set up your iPhone 5s or iPhone 5c:

    • On the device, using a cellular connection or Wi-Fi
    • On a PC synced with iTunes


    iTunes is available as a free download on the iTunes website.

    For more information about syncing with iTunes, refer to the Syncing with iTunes page.



Visual Voicemail
  1. How much does Visual Voicemail cost on iPhone 5s and iPhone 5c?

    Visual Voicemail is included in your Verizon Wireless data package.



  2. Can I retrieve my voice mail messages without my iPhone 5s or iPhone 5c?

    Yes, by doing the following:

    1. Dial your mobile number from another phone.
    2. Press the # (pound) button.
    3. Enter your voice mail password.


  3. Does iPhone 5s and iPhone 5c Visual Voicemail support Group Distribution and the Compose / Reply / Forward voice mail features?

    No, these features are not supported within iPhone 5s or iPhone 5c Voicemail system.



  4. Is iPhone 5s or iPhone 5c Visual Voicemail compatible with CenturyLink™ Voice Messaging service?

    No, iPhone 5s or iPhone 5c Visual Voicemail can't be combined with other voice mail products we offer, including CenturyLink Voice Messaging.



  5. Can I receive Visual Voicemail messages on my iPhone 5s or iPhone 5c  when roaming (domestic and/or international)?

    Yes. You can receive Visual Voicemail messages when roaming as long as you have data coverage.



Support
  1. Where can I find Support information including the user guide for iPhone 5s and iPhone 5c?

    For Support information about iPhone 5s and iPhone 5c, go to the Apple Support website. You can also access the iPhone User guide through Bookmarks in the Safari app.



  2. Where can I find instructions on activating iPhone 5s and iPhone 5c?

    For instructions on activating iPhone 5s or iPhone 5c, refer to one of the following guides:



  3. Who do I call for Support or general questions about iPhone 5s and iPhone 5c?

    For general Support questions, you can contact Customer Service by dialing *611 from your mobile phone or (800) 922-0204 from a landline, Monday - Sunday, 6 AM - 11 PM.

    Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. LTE is a trademark of ETSI.



Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Visit @VZWSupport

Connect with us on Facebook

Post a support question on our wall and get a response from a Verizon Expert.

Visit Verizon Wireless Facebook

Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store