Select Your Device
Samsung Galaxy S® 5
Apple® iPhone® 6
Apple® iPhone® 6 Plus
Samsung Galaxy S® 4
Apple® iPhone® 5s
Apple® iPhone® 5c
Apple® iPhone® 5
Samsung Galaxy Note® 4
Apple® iPhone® 4s
LG G3
LG G2
DROID MAXX by MOTOROLA
Verizon Ellipsis™ 7
Samsung Galaxy S® III
Apple® iPhone® 4
Samsung Galaxy S® 6
Droid Turbo by Motorola
Apple® iPad® 2
DROID RAZR M by MOTOROLA
Samsung Galaxy Note® 3
DROID ULTRA by MOTOROLA
Samsung Galaxy S® 6 Edge
HTC One® (M8)
Verizon Ellipsis™ Jetpack®
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Droid Turbo in Ballistic Nylon
Samsung Network Extender
DROID MINI by MOTOROLA
Ellipsis™ 8
LG G Pad 8.3 LTE
Samsung Galaxy Note® II
Samsung Convoy™ 3
Brigadier™ by Kyocera
Samsung Galaxy S® 4 mini
LG G Vista
LG Extravert™ 2
Galaxy Note® Edge
Samsung Galaxy Core Prime™
Verizon Wireless Home Phone
DROID RAZR MAXX HD by MOTOROLA
Pantech 4G LTE Global USB Modem UML290
HTC One®
Jetpack® MiFi® 6620L
DROID RAZR by MOTOROLA
Nokia Lumia 928
Moto X™ by Motorola
LG Revere® 3
LG Cosmos™ 3
Sony Xperia® Z3v
Casio G'zOne Commando® 4G LTE
DROID DNA by HTC
Samsung Gusto® 3
Moto X™ (2nd Gen.)
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Nokia Lumia 822
Samsung Brightside™
LG Optimus Exceed™ 2
Samsung Galaxy S® III mini
Verizon 4G LTE Broadband Router with Voice
Moto G™ by Motorola
Lucid™3 by LG
Casio G'zOne Commando®
DuraXV
Nokia Lumia Icon
Transpyre™ Prepaid
DROID RAZR MAXX by MOTOROLA
Casio G'zOne Ravine® 2
Samsung Illusion™
DROID RAZR HD by MOTOROLA
Samsung Intensity® III
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Exalt™
Verizon 4G LTE USB Modem UML295
Samsung Intensity® II
HTC One® (M8) for Windows®
DROID 4 by MOTOROLA
LG Cosmos™ 2
Lucid™2 by LG
Samsung Convoy™ 2
BlackBerry® Z10 smartphone
LG Octane™
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Lucid™ by LG
HTC Desire® 612
HTC One® (M9)
LG Revere®
Samsung Galaxy Stellar™
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy Tab® 4 (10.1)
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
DROID BIONIC by MOTOROLA
BlackBerry® Bold™ 9930 smartphone
Windows Phone 8X by HTC
Enact™ by LG
LG Optimus Exceed™ Prepaid
Galaxy Nexus by Samsung
LG Revere® 2
G Pad™ 10.1 LTE
Samsung Galaxy™ Stratosphere™ II
Hydro ELITE by KYOCERA
Nexus 6™
iPad® Air 2
LG Cosmos™
HTC One® remix
Verizon 4G LTE USB Modem 551L
LG enV®3
HTC One® max
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Galaxy Tab® 2 (7.0)
Apple® iPad® Air™
DROID INCREDIBLE 2 by HTC
Samsung Convoy™
DROID by MOTOROLA
DROID X2 by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Samsung Galaxy Tab® 2 (10.1)
Spectrum™ 2 by LG
Apple® iPad® mini
DROID X by MOTOROLA
Verizon SureResponse®
DROID INCREDIBLE 4G LTE by HTC
BlackBerry® Q10 smartphone
Pantech Perception™
Google Nexus 7
Samsung Gusto®
LG Extravert™
Samsung Gusto® 2
LTE Internet (Installed)
Luge™ by Motorola Prepaid
DROID XYBOARD 8.2 by MOTOROLA
Samsung Galaxy Tab® 4 (8.0)
THUNDERBOLT™ by HTC
BlackBerry® Z30 smartphone
Gear S®
Ellipsis™ Jetpack® MHS800L
Samsung Galaxy™ Stratosphere™
Blackberry Classic
BlackBerry® Bold 9650 smartphone
DROID INCREDIBLE by HTC
DROID 3 by MOTOROLA
Apple® iPad® with Wi-Fi + 4G
Casio G'zOne Ravine®
Samsung Galaxy Note® Pro
Pantech Breakout™
Samsung Galaxy Legend™
GizmoPal™
HTC Rezound™
Samsung Fascinate™
LG VX8300
Intuition™ by LG
LG enV® TOUCH
LG 4G LTE USB Modem VL600
Motorola Barrage™
Moto X™ - Designed by You
Apple® iPad® with Retina display
Verizon 4G LTE Broadband Router
DROID CHARGE by SAMSUNG
LG enV®2
Motorola MOTO™ W755
Samsung Galaxy Tab® S
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung ATIV Odyssey™
LG Cosmos™ Touch
BlackBerry® Bold™ 9930 smartphone without camera
Motorola XOOM™ 4G LTE
Moto X™ - Designed by You (2nd Generation)
Samsung Galaxy Note® 10.1 2014 Edition
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Pantech Marauder™
Motorola RAZR V3m
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Alias™ 2
Moto E™ Prepaid
Samsung Galaxy Tab® (10.1)
HTC Rhyme™
Sony Xperia® Z2
Apple® iPad® mini with Retina display
Samsung Knack™
LG VX5500
LG VX8360
Samsung Smooth™
Samsung Galaxy Note® 10.1
iPad® mini 3
Revolution™ by LG
DROID 2 GLOBAL by MOTOROLA
Spectrum™ by LG
LG VX5400
Pantech Hotshot™
HP® Mini 1151NR Netbook
Casio G'zOne Rock™
LG Optimus Zone™
Apple® iPad®
Samsung SCH-u340
Samsung Galaxy Tab® 4
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Samsung Galaxy Tab® (7.7)
BlackBerry® Storm2™ 9550 smartphone Prepaid
Casio G'zOne Brigade®
Samsung Reality™
LG Enlighten®
Nokia Lumia 2520
DROID 2 by MOTOROLA
Verizon Wireless USB760 Modem
LG Chocolate® Touch
LG VX8350
BlackBerry® Curve™ 9330 smartphone
Samsung Haven™
Delphi Connect
Verizon Wireless UMW190 Global USB Modem
LG Ally™
Motorola W385
Casio G'zOne Ravine® 2 Non-Camera
BlackBerry® Torch™ 9850 smartphone
Casio G'zOne Boulder®
Verizon Wireless USB720 Modem
Pantech Caper™ Prepaid
Samsung SCH-u410
LG Vortex™
Motorola MOTO™ VU204
DROID PRO by MOTOROLA
LG Dare™
Verizon Wireless UM175 USB Modem
Motorola Adventure™ V750
BlackBerry® Curve™ 8330 smartphone
Sony Xperia® PLAY
Samsung SCH-u430
LG enV®
Verizon Converged VOIP Device
Blackberry Classic Non-Camera
Samsung SCH-a930
BlackBerry® 8830 World Edition smartphone
HTC Trophy™
Verizon Wireless Escapade®
Samsung Zeal™
DROID XYBOARD 10.1 by MOTOROLA
Dell™ Vostro™ V13 Laptop
Casio EXILIM
Samsung Rogue™
LG VX5200
BlackBerry® Curve™ 8530 smartphone
Samsung Continuum™
Jest™
BlackBerry® Curve™ 9370 smartphone
DROID Eris by HTC
LG Chocolate® 3
LG Migosm
Motorola MOTOKRZR K1m
Verizon Wireless V740 ExpressCard
Motorola Entice™
LG Voyager™
Verizon Wireless Adamant™
Verizon Wireless G'zOne Type-S
Samsung Galaxy Camera®
LG VX6100
Motorola W315
Samsung Omnia® II
LG Clout™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung Trance™
Verizon Wireless Razzle™
BlackBerry® Pearl™ Flip 8230 smartphone
Verizon Wireless USB727 Modem
Motorola CITRUS™
LG VX8700
LG Glance™
Motorola V325i
Samsung SCH-a850
LG Versa™
Verizon Wireless UM150 USB Modem
Motorola XOOM™
LG VX8100
LG VX3200
Samsung SCH-a950
Motorola Rival™
LG Fathom®
Verizon Wireless PC5750 PC Card
Verizon Wireless Salute™
Samsung Gem™
LG VX4500
Samsung FlipShot®
Samsung Juke
Samsung Glyde™
LG Chocolate®
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Curve™ 9310 smartphone
Samsung Gleam®
Samsung SCH-u540
Samsung SCH-u550
Motorola V325
LG VX8600
Nokia 6205
Nokia 7205 Intrigue™
Motorola MOTO Q™ 9c
HP® Pavilion dm1-3010nr Notebook
Motorola MOTO™ Z6c World Edition
Gateway® LT2016u Netbook
Samsung SCH-a650
LG VX3100
Samsung Alias™
Samsung SCH-a870
LG VX9400
Verizon AD3700 Global USB Modem
Verizon Wireless CDM8950
HTC Apache XV6700
Motorola E815
Kyocera 7135 Smartphone
Kyocera KWC 2325
LG VX4650
Motorola RAZR V3c
Samsung Renown™
Pantech PN-210
Samsung Sway™
SCH-u410 Prepaid
HP® Mini 311-1037NR Netbook
Nokia 7705 Twist™
LG Chocolate®
Compaq® Mini CQ10-688nr Netbook
Nokia 6315i
Verizon Wireless AirCard® 595
LG VX3450
Nokia 2705 Shade™ Non-Camera
Motorola DEVOUR™ with MOTOBLUR™
Samsung SCH-i760
DROID R2D2 by MOTOROLA
Pantech PN-215
Sharp KIN™ ONE
Samsung SCH-u620
G'zOne Boulder™ Black and Silver
Samsung SCH-a670
Kyocera K323
Motorola Krave™ ZN4
HP® Mini 210-1076NR Netbook
HP® Mini 110-3098NR Netbook
Motorola V60s
HTC® Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless USB1000 Global USB Modem
LG Decoy®
LG VENUS™
Pantech PN-820
Motorola Q™
LG VX4600
LG VX6000
Nokia 3589i
Nokia 6215i
Nokia 6015i Prepaid
Verizon Wireless U630 PC Card
Motorola MOTORAZR maxx Ve
Verizon Wireless PN-300
Kyocera KPC650
Kyocera KX1v
Sierra Wireless AirCard® 580
Kyocera KX414
Sierra Wireless AirCard® 555D
Verizon Wireless Blitz® Prepaid
Samsung Omnia®
HTC Touch Pro™
Nokia 2605 Mirage
Verizon Wireless XV6600 without Camera
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Verizon Wireless V640
Sharp KIN™ TWOm
HTC Merge®
LG V
Motorola MOTOSLVR L7C
BlackBerry® 7250
Motorola Rapture™ VU30
Motorola MOTO Q™ music 9m
Kyocera SE47
Samsung Saga™
Verizon Wireless V620
Motorola V265
Kyocera K404
Motorola V710
LG VX7000
Samsung i600 Smartphone
Kyocera KWC 2325 Prepaid
Samsung i700 Pocket PC
LG VX4700
Samsung SCH-a970
Motorola V276
Verizon Wireless CDM 7075
Motorola MOTO™ Z6cx World Edition without Camera
Nokia 6256i
Motorola T720
Motorola V325xi
BlackBerry® 7750
Verizon KPC680 ExpressCard®
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola T730
LG VX4400B
Sharp KIN™ ONEm
Verizon XU870 Global ExpressCard®
Nokia 2705 Shade™
Samsung SCH-a630
Motorola V276 Prepaid
LG VX10
HP® Mini 110-1046NR Netbook
Motorola RAZR V3m in Gray
Samsung Galaxy J1™ Prepaid
Lancet™
Nokia 2366i
Motorola C333
Samsung SCH-a610
Kyocera KX2
Motorola T300p
Samsung N150 Netbook
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
Motorola V60p
Motorola C343
Samsung SCH-a990
Samsung SCH-a310
Samsung SCH-a530
Nokia 2285
Motorola V120e
Kyocera KX444
Nokia 6236i
Samsung SCH-i730
LG VX8000
Samsung SCH-a890
Samsung SCH-i830
Motorola V65p

iPhone® 5s and iPhone 5c FAQs

[FAQs]

General Information
  1. Will iPhone 5s or iPhone 5c work on Verizon Wireless' 4G LTE network?

    Yes. iPhone 5s and iPhone 5c will run on our 4G LTE network - America's largest and most reliable 4G network.



  2. With my iPhone 5s or iPhone 5c, am I able to make a call and browse the web at the same time?

    You can make a voice call on the Verizon Wireless network and simultaneously browse the Internet over a public or home Wi-Fi connection.

    iPhone 5s and iPhone iPhone 5c will not support simultaneous voice and data on the Verizon Wireless network.



New & Existing Customer Eligibility
  1. Can I transfer my mobile number from my current wireless service provider to Verizon Wireless?

    In most cases, you can bring your existing number from your current wireless or landline service provider to Verizon Wireless. To check if you're eligible to transfer, or to check the status of a current port request, go to the Keep Your Number page.

    You may be responsible to your old service provider for any contractual requirements and applicable charges, including an early termination fee, on your old account.



  2. Should I cancel my existing service before activating service with Verizon Wireless?

    No, your number must remain active. Canceling your service prior to setting up an account with Verizon Wireless will prevent you from keeping your number.



  3. How long will it take to move my number to Verizon Wireless?

    Moving your current mobile number to a new carrier generally should take no more than three hours to one day, but could take longer. Landline to wireless transfers generally should take no more than four days, but could take longer.

    Processing time may vary depending on the complexity of the port, existing volumes between carriers and your old service provider.



  4. How will I know when the transfer of my phone number to Verizon Wireless is complete?

    We'll send a free text message to your device notifying you that your new service is fully activated.



  5. Do I need to sign up for a 2-year agreement when purchasing iPhone 5s or iPhone 5c?

    If you are purchasing iPhone 5s or iPhone 5c at the 2-year promotional price, a new agreement is required. However, you'll also have the option to purchase iPhone 5s or iPhone 5c at the full retail price, which won't require you to sign a long-term service agreement.

    Note: Activation on a month-to-month agreement is required when purchasing iPhone 5s or iPhone 5c at full retail price.



  6. Are iPhone 5s and iPhone 5c eligible for the Verizon Edge program?

    Yes, both iPhone 5s and iPhone 5c are available through Verizon Edge. Verizon Edge is a program that lets you pay for your phone over 24 months rather than paying for it all upfront.

    Some of the benefits of Verizon Edge:

     

    • No down payment
    • No upgrade fees
    • No long-term service contract


    Verizon Edge FAQs



  7. If I’m an existing Verizon Wireless customer and not currently eligible for an upgrade, will Verizon Wireless offer any special programs to allow upgrades to iPhone 5s or iPhone 5c at a reduced price?

    If you are not eligible to upgrade, you can't upgrade at promotional pricing, but you can pay full retail price for a new iPhone 5s or iPhone 5c. In addition, you may be able to take advantage of the Verizon Wireless Trade-In Program, which allows you to get value for your used device.

    Use our Trade in Program website to determine in a few simple steps whether your used device has value, and if so, you can send the device in and receive a Verizon Wireless gift card.



Pricing
  1. Are there minimum service and data pricing requirements when purchasing iPhone 5s or iPhone 5c?

    If you are a new Verizon Wireless customer or an existing customer without a data plan, you will need to subscribe to The MORE Everything Plan that will give you Unlimited Talk, Unlimited Text and a single pool of Sharable Data for up to 10 devices on your account.

    If you are an existing customer with a Nationwide Plan and data package, you can remain on your current plan.



  2. Can I upgrade from another smartphone to iPhone 5s or iPhone 5c and keep my existing service and data pricing?

    If you have an Unlimited Data package and purchase iPhone 5s or iPhone 5c at a discounted price, you'll need to choose from a calling plan with a usage-based data package or The MORE Everything Plan. You also have the option to keep your Unlimited Data package and pay full retail price for iPhone 5s or iPhone 5c.

    If you don't have an Unlimited Data package, when you upgrade to iPhone 5s or iPhone 5c at discounted pricing, you can keep your existing plan or select from one of the current plans available.



Purchase
  1. Can I switch to iPhone 5s or iPhone 5c even though I am not eligible to upgrade?

    Yes, if you are not eligible to upgrade, you can pay full retail price for a new iPhone 5s or iPhone 5c.



  2. Can I go to an Apple® Store to purchase and activate iPhone 5s or iPhone 5c?

    Yes, you can visit an Apple Retail Store to purchase and activate iPhone 5s or iPhone 5c. However, prior to visiting, please make sure to check your upgrade eligibility if you are an existing Verizon Wireless customer.



  3. Where is the closest store at which I can purchase iPhone 5s or iPhone 5c?

    Refer to the store locators below to find the store nearest you:



Content Transfer
  1. Will my existing voice mail transfer over when I activate my iPhone 5s or iPhone 5c?

    If you are an existing Verizon Wireless iPhone customer switching to another Verizon Wireless iPhone, your voice mails will not be deleted. If you are not an existing Verizon Wireless iPhone customer, all existing voice mail messages will be lost when transferring over to iPhone 5s or iPhone 5c. Refer to the Saving Your Existing Voice Mail Before Activating iPhone page for more details and for step-by-step instructions on how to save your existing voice mail.



iPhone 5s or iPhone 5c and iTunes
  1. If I already have an iTunes® account, can I use it with my new iPhone 5s or iPhone 5c on Verizon Wireless?

    Yes, during set up, you can specify your existing Apple ID.



  2. Will I be able to sync content and iOS apps that I already have in iTunes® to iPhone 5s or iPhone 5c?

    Yes, you will be able to sync content and iOS apps that you already have in iTunes to your new iPhone 5s or iPhone 5c.



  3. Can I purchase apps from the App Store℠ directly from iPhone 5s or iPhone 5c?

    You can search for, browse, review, purchase and download iOS apps from the App Store directly from iPhone 5s or iPhone 5c. Apps that you download and install from the App Store on iPhone 5s or iPhone 5c are backed up to your iTunes library the next time you sync your iPhone 5s or iPhone 5c with your computer.



  4. What happens to any existing apps that I have purchased on my Verizon Wireless device after I switch to iPhone 5s or iPhone 5c?

    Although many of the same apps may be available on iPhone 5s or iPhone 5c, any non-iOS apps already purchased on your existing device will not be transferred to your iPhone 5s or iPhone 5c.



  5. If I have iPhone® 4 or iPhone 4S and I’m switching to iPhone 5, 5s or iPhone 5c, will all of my accessories be compatible?

    The Lightning connectors for iPhone 5s and iPhone 5c are the same as iPhone 5. The Lightning connector to 30-pin adapter is available to connect iPhone 5, 5s and iPhone 5c to legacy 30-pin accessories. This adapter is sold separately.



  6. Can I use iPhone 5s or iPhone 5c while traveling abroad?

    You can use iPhone 5s and iPhone 5c for voice and text in more than 220 countries, with data service in more than 205 countries and 3G speeeds in 170 of those countries.

    If you're an existing Verizon Wireless customer, you can add global service from the Products & Apps page of My Verizon or My Verizon Mobile. You can also visit a Verizon Wireless store or call Customer Service at (800) 922-0204 to add global service. Eligibility requirements may apply.

    Please use our International Trip Planner when planning a trip with iPhone 5s or iPhone 5c. It will provide you with pricing, dialing instructions and other key tips specific to your phone and the country you're traveling to.



  7. Can I use Wi-Fi on iPhone 5s or iPhone 5c while traveling abroad to obtain data connection?

    Yes, you may use Wi-Fi for your data connection to access email, web browsers, FaceTime and more. Data transmitted over a Wi-Fi connection does not count against your data allowance.



  8. Do I need iTunes® to set up my iPhone 5s or  iPhone 5c?

    iTunes is one of the ways you can set up your iPhone 5s or iPhone 5c, but a PC connection isn't required. You can set up your iPhone 5s or iPhone 5c:

    • On the device, using a cellular connection or Wi-Fi
    • On a PC synced with iTunes


    iTunes is available as a free download on the iTunes website.

    For more information about syncing with iTunes, refer to the Syncing with iTunes page.



Visual Voicemail
  1. How much does Visual Voicemail cost on iPhone 5s and iPhone 5c?

    Visual Voicemail is included in your Verizon Wireless data package.



  2. Can I retrieve my voice mail messages without my iPhone 5s or iPhone 5c?

    Yes, by doing the following:

    1. Dial your mobile number from another phone.
    2. Press the # (pound) button.
    3. Enter your voice mail password.


  3. Does iPhone 5s and iPhone 5c Visual Voicemail support Group Distribution and the Compose / Reply / Forward voice mail features?

    No, these features are not supported within iPhone 5s or iPhone 5c Voicemail system.



  4. Is iPhone 5s or iPhone 5c Visual Voicemail compatible with CenturyLink™ Voice Messaging service?

    No, iPhone 5s or iPhone 5c Visual Voicemail can't be combined with other voice mail products we offer, including CenturyLink Voice Messaging.



  5. Can I receive Visual Voicemail messages on my iPhone 5s or iPhone 5c  when roaming (domestic and/or international)?

    Yes. You can receive Visual Voicemail messages when roaming as long as you have data coverage.



Support
  1. Where can I find Support information including the user guide for iPhone 5s and iPhone 5c?

    For Support information about iPhone 5s and iPhone 5c, go to the Apple Support website. You can also access the iPhone User guide through Bookmarks in the Safari app.



  2. Where can I find instructions on activating iPhone 5s and iPhone 5c?

    For instructions on activating iPhone 5s or iPhone 5c, refer to one of the following guides:



  3. Who do I call for Support or general questions about iPhone 5s and iPhone 5c?

    For general Support questions, you can contact Customer Service by dialing *611 from your mobile phone or (800) 922-0204 from a landline, Monday - Sunday, 6 AM - 11 PM.

    Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. LTE is a trademark of ETSI.



Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Visit @VZWSupport

Connect with us on Facebook

Post a support question on our wall and get a response from a Verizon Expert.

Visit Verizon Wireless Facebook

Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store