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iPhone® 5s and iPhone 5c FAQs

[FAQs]

General Information
  1. Will iPhone 5s or iPhone 5c work on Verizon Wireless' 4G LTE network?

    Yes. iPhone 5s and iPhone 5c will run on our 4G LTE network - America's largest and most reliable 4G network.



  2. With my iPhone 5s or iPhone 5c, am I able to make a call and browse the web at the same time?

    You can make a voice call on the Verizon Wireless network and simultaneously browse the Internet over a public or home Wi-Fi connection.

    iPhone 5s and iPhone iPhone 5c will not support simultaneous voice and data on the Verizon Wireless network.



New & Existing Customer Eligibility
  1. Can I transfer my mobile number from my current wireless service provider to Verizon Wireless?

    In most cases, you can bring your existing number from your current wireless or landline service provider to Verizon Wireless. To check if you're eligible to transfer, or to check the status of a current port request, go to the Keep Your Number page.

    You may be responsible to your old service provider for any contractual requirements and applicable charges, including an early termination fee, on your old account.



  2. Should I cancel my existing service before activating service with Verizon Wireless?

    No, your number must remain active. Canceling your service prior to setting up an account with Verizon Wireless will prevent you from keeping your number.



  3. How long will it take to move my number to Verizon Wireless?

    Moving your current mobile number to a new carrier generally should take no more than three hours to one day, but could take longer. Landline to wireless transfers generally should take no more than four days, but could take longer.

    Processing time may vary depending on the complexity of the port, existing volumes between carriers and your old service provider.



  4. How will I know when the transfer of my phone number to Verizon Wireless is complete?

    We'll send a free text message to your device notifying you that your new service is fully activated.



  5. Do I need to sign up for a 2-year agreement when purchasing iPhone 5s or iPhone 5c?

    If you are purchasing iPhone 5s or iPhone 5c at the 2-year promotional price, a new agreement is required. However, you'll also have the option to purchase iPhone 5s or iPhone 5c at the full retail price, which won't require you to sign a long-term service agreement.

    Note: Activation on a month-to-month agreement is required when purchasing iPhone 5s or iPhone 5c at full retail price.



  6. Are iPhone 5s and iPhone 5c eligible for the Verizon Edge program?

    Yes, both iPhone 5s and iPhone 5c are available through Verizon Edge. Verizon Edge is a program that lets you pay for your phone over 24 months rather than paying for it all upfront.

    Some of the benefits of Verizon Edge:

     

    • No down payment
    • No upgrade fees
    • No long-term service contract


    Verizon Edge FAQs



  7. If I’m an existing Verizon Wireless customer and not currently eligible for an upgrade, will Verizon Wireless offer any special programs to allow upgrades to iPhone 5s or iPhone 5c at a reduced price?

    If you are not eligible to upgrade, you can't upgrade at promotional pricing, but you can pay full retail price for a new iPhone 5s or iPhone 5c. In addition, you may be able to take advantage of the Verizon Wireless Trade-In Program, which allows you to get value for your used device.

    Use our Trade in Program website to determine in a few simple steps whether your used device has value, and if so, you can send the device in and receive a Verizon Wireless gift card.



Pricing
  1. Are there minimum service and data pricing requirements when purchasing iPhone 5s or iPhone 5c?

    If you are a new Verizon Wireless customer or an existing customer without a data plan, you will need to subscribe to The MORE Everything Plan that will give you Unlimited Talk, Unlimited Text and a single pool of Sharable Data for up to 10 devices on your account.

    If you are an existing customer with a Nationwide Plan and data package, you can remain on your current plan.



  2. Can I upgrade from another smartphone to iPhone 5s or iPhone 5c and keep my existing service and data pricing?

    If you have an Unlimited Data package and purchase iPhone 5s or iPhone 5c at a discounted price, you'll need to choose from a calling plan with a usage-based data package or The MORE Everything Plan. You also have the option to keep your Unlimited Data package and pay full retail price for iPhone 5s or iPhone 5c.

    If you don't have an Unlimited Data package, when you upgrade to iPhone 5s or iPhone 5c at discounted pricing, you can keep your existing plan or select from one of the current plans available.



Purchase
  1. Can I switch to iPhone 5s or iPhone 5c even though I am not eligible to upgrade?

    Yes, if you are not eligible to upgrade, you can pay full retail price for a new iPhone 5s or iPhone 5c.



  2. Can I go to an Apple® Store to purchase and activate iPhone 5s or iPhone 5c?

    Yes, you can visit an Apple Retail Store to purchase and activate iPhone 5s or iPhone 5c. However, prior to visiting, please make sure to check your upgrade eligibility if you are an existing Verizon Wireless customer.



  3. Where is the closest store at which I can purchase iPhone 5s or iPhone 5c?

    Refer to the store locators below to find the store nearest you:



Content Transfer
  1. Will my existing voice mail transfer over when I activate my iPhone 5s or iPhone 5c?

    If you are an existing Verizon Wireless iPhone customer switching to another Verizon Wireless iPhone, your voice mails will not be deleted. If you are not an existing Verizon Wireless iPhone customer, all existing voice mail messages will be lost when transferring over to iPhone 5s or iPhone 5c. Refer to the Saving Your Existing Voice Mail Before Activating iPhone page for more details and for step-by-step instructions on how to save your existing voice mail.



iPhone 5s or iPhone 5c and iTunes
  1. If I already have an iTunes® account, can I use it with my new iPhone 5s or iPhone 5c on Verizon Wireless?

    Yes, during set up, you can specify your existing Apple ID.



  2. Will I be able to sync content and iOS apps that I already have in iTunes® to iPhone 5s or iPhone 5c?

    Yes, you will be able to sync content and iOS apps that you already have in iTunes to your new iPhone 5s or iPhone 5c.



  3. Can I purchase apps from the App Store℠ directly from iPhone 5s or iPhone 5c?

    You can search for, browse, review, purchase and download iOS apps from the App Store directly from iPhone 5s or iPhone 5c. Apps that you download and install from the App Store on iPhone 5s or iPhone 5c are backed up to your iTunes library the next time you sync your iPhone 5s or iPhone 5c with your computer.



  4. What happens to any existing apps that I have purchased on my Verizon Wireless device after I switch to iPhone 5s or iPhone 5c?

    Although many of the same apps may be available on iPhone 5s or iPhone 5c, any non-iOS apps already purchased on your existing device will not be transferred to your iPhone 5s or iPhone 5c.



  5. If I have iPhone® 4 or iPhone 4S and I’m switching to iPhone 5, 5s or iPhone 5c, will all of my accessories be compatible?

    The Lightning connectors for iPhone 5s and iPhone 5c are the same as iPhone 5. The Lightning connector to 30-pin adapter is available to connect iPhone 5, 5s and iPhone 5c to legacy 30-pin accessories. This adapter is sold separately.



  6. Can I use iPhone 5s or iPhone 5c while traveling abroad?

    You can use iPhone 5s and iPhone 5c for voice and text in more than 200 countries.

    If you're an existing Verizon Wireless customer, you can add international service from the Products & Apps page of My Verizon or My Verizon Mobile. You can also visit a Verizon Wireless store or call Customer Service at (800) 922-0204 to add international service. Eligibility requirements may apply.

    Please use our International Trip Planner when planning a trip with iPhone 5s or iPhone 5c. It will provide you with pricing, dialing instructions and other key tips specific to your phone and the country you're traveling to.



  7. Can I use Wi-Fi on iPhone 5s or iPhone 5c while traveling abroad to obtain data connection?

    Yes, you may use Wi-Fi for your data connection to access email, web browsers, FaceTime and more. Data transmitted over a Wi-Fi connection does not count against your data allowance.



  8. Do I need iTunes® to set up my iPhone 5s or  iPhone 5c?

    iTunes is one of the ways you can set up your iPhone 5s or iPhone 5c, but a PC connection isn't required. You can set up your iPhone 5s or iPhone 5c:

    • On the device, using a cellular connection or Wi-Fi
    • On a PC synced with iTunes


    iTunes is available as a free download on the iTunes website.

    For more information about syncing with iTunes, refer to the Syncing with iTunes page.



Visual Voicemail
  1. How much does Visual Voicemail cost on iPhone 5s and iPhone 5c?

    Visual Voicemail is included in your Verizon Wireless data package.



  2. Can I retrieve my voice mail messages without my iPhone 5s or iPhone 5c?

    Yes, by doing the following:

    1. Dial your mobile number from another phone.
    2. Press the # (pound) button.
    3. Enter your voice mail password.


  3. Does iPhone 5s and iPhone 5c Visual Voicemail support Group Distribution and the Compose / Reply / Forward voice mail features?

    No, these features are not supported within iPhone 5s or iPhone 5c Voicemail system.



  4. Is iPhone 5s or iPhone 5c Visual Voicemail compatible with CenturyLink™ Voice Messaging service?

    No, iPhone 5s or iPhone 5c Visual Voicemail can't be combined with other voice mail products we offer, including CenturyLink Voice Messaging.



  5. Can I receive Visual Voicemail messages on my iPhone 5s or iPhone 5c  when roaming (domestic and/or international)?

    Yes. You can receive Visual Voicemail messages when roaming as long as you have data coverage.



Support
  1. Where can I find Support information including the user guide for iPhone 5s and iPhone 5c?

    For Support information about iPhone 5s and iPhone 5c, go to the Apple Support website. You can also access the iPhone User guide through Bookmarks in the Safari app.



  2. Where can I find instructions on activating iPhone 5s and iPhone 5c?

    For instructions on activating iPhone 5s or iPhone 5c, refer to one of the following guides:



  3. Who do I call for Support or general questions about iPhone 5s and iPhone 5c?

    For general Support questions, you can contact Customer Service by dialing *611 from your mobile phone or (800) 922-0204 from a landline, Monday - Sunday, 6 AM - 11 PM.

    Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. LTE is a trademark of ETSI.



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