Select Your Device
Apple® iPhone® 6 Plus
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DROID XYBOARD 8.2 by MOTOROLA
HP® Mini 1151NR Netbook
BlackBerry® Tour™ 9630 smartphone
LG Optimus Exceed™ Prepaid
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Samsung SCH-a930
Nokia 2705 Shade™
DROID by MOTOROLA
Brigadier™ by Kyocera
Motorola Entice™
LG G Vista
LG Decoy®
Verizon Wireless UM175 USB Modem
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LG Optimus Zone™
LG VX5200
HTC One® remix
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LG enV®
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Nokia Lumia 928
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Apple® iPad® 2
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LG VX8700
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Samsung SCH-a950
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DROID RAZR by MOTOROLA
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Nokia 6315i
LG VX8100
Verizon Wireless USB760 Modem
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Lucid™ by LG
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iPad® Air 2
Sony Xperia® Z3v
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Motorola V276 Prepaid
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Nokia 6256i
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LG Migosm
LG VX10
Sharp KIN™ ONE
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Verizon Converged VOIP Device
Ellipsis™ 8
Gear S®
Nokia 6205
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Casio G'zOne Boulder®
G Pad™ 10.1 LTE
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LG VX8350
Samsung SCH-a850
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LG VENUS™
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Transpyre™ Prepaid
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HP® Mini 110-1046NR Netbook
Samsung SCH-u620
LG G2
DROID RAZR MAXX by MOTOROLA
Apple® iPhone® 5c
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Apple® iPhone® 5s
DROID MAXX by MOTOROLA
DROID RAZR HD by MOTOROLA
Verizon 4G LTE Broadband Router
Motorola Adventure™ V750
DuraXV
HP® Mini 311-1037NR Netbook
BlackBerry® Storm2™ 9550 smartphone Prepaid
Hydro ELITE by KYOCERA
LG Glance™
LG VX5400
LG VX5500
BlackBerry® Z30 smartphone
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Chocolate® 3
DROID INCREDIBLE 2 by HTC
Pantech PN-820
Samsung Intensity® III
Delphi Connect with 4G LTE Mobile Hotspot
Delphi Connect
LG Dare™
Verizon Wireless AirCard® 595
G'zOne Boulder™ Black and Silver
Luge™ by Motorola Prepaid
Nokia 7205 Intrigue™
DROID MINI by MOTOROLA
HTC Desire® 612
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Apple® iPad® with Retina display
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Motorola MOTOKRZR K1m
Samsung Galaxy Tab® 4
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Verizon Wireless PC5750 PC Card
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Galaxy Note® Edge
Jetpack® MiFi® 6620L
Nokia 2605 Mirage
LG G Pad 8.3 LTE
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HP® Mini 210-1076NR Netbook
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Nokia 2366i
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Verizon Wireless Salute™
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Kyocera 7135 Smartphone
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DROID X by MOTOROLA
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Jest™
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Windows Phone 8X by HTC
Motorola V710
Samsung Galaxy S® III mini
Nokia 7705 Twist™
Nokia 2705 Shade™ Non-Camera
Motorola MOTO Q™ 9c
Sierra Wireless AirCard® 580
Verizon 4G LTE USB Modem UML295
Spectrum™ 2 by LG
LG VX7000
Samsung Intensity® II
Samsung N150 Netbook
Moto X™ - Designed by You (2nd Generation)
LG VX5300
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG Chocolate®
LG VX6000
LG VX2000
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
LG VX4500
Motorola V60p
Compaq® Mini CQ10-688nr Netbook
Samsung Galaxy Tab® 4 (8.0)
Verizon KPC680 ExpressCard®
Verizon Wireless G'zOne Type-S
Samsung FlipShot®
Kyocera KX414
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
Verizon Wireless V640
Samsung SCH-a990
Apple® iPad® mini with Retina display
Casio G'zOne Commando® 4G LTE
LG Enlighten®
Galaxy Nexus by Samsung
DROID XYBOARD 10.1 by MOTOROLA
Apple® iPad® Air™
DROID RAZR M by MOTOROLA
DROID INCREDIBLE 4G LTE by HTC
DROID DNA by HTC
Nokia 2128i
DROID 4 by MOTOROLA
Casio G'zOne Ravine® 2 Non-Camera
Casio G'zOne Ravine® 2
Casio G'zOne Commando®
HP® Pavilion dm1-2010nr Entertainment Notebook
BlackBerry® Curve™ 9370 smartphone
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LG VX4400B
Kyocera KWC 2325 Prepaid
Nexus 6™
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BlackBerry® Curve™ 9310 smartphone
Apple® iPhone® 4s
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Samsung i700 Pocket PC
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Samsung SCH-a530
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Dell™ Vostro™ V13 Laptop
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Nokia 2285
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Lumia 2520 Prepaid
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Nokia Lumia Icon
Sierra Wireless AirCard® 555D
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HTC Merge®
LG 4G LTE USB Modem VL600
BlackBerry® Torch™ 9850 smartphone
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Verizon Wireless USB727 Modem
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Nokia 6215i
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Casio G'zOne Rock™
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Nokia 6015i Prepaid
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DROID 3 by MOTOROLA
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DROID BIONIC by MOTOROLA
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Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Note® 10.1 2014 Edition
Kyocera KX444
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HTC® Ozone™ with TALKS™ for Verizon Wireless
LG VX4650
Casio EXILIM
Nokia Lumia 2520
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LG Cosmos™
LG Chocolate® Touch
DROID 2 GLOBAL by MOTOROLA
DROID Eris by HTC
Samsung Galaxy Tab® S
Samsung SCH-a870
DROID INCREDIBLE by HTC
DROID 2 by MOTOROLA
Samsung Galaxy S® 5
LG VX8360
Motorola DEVOUR™ with MOTOBLUR™
Nokia 6236i
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Samsung SCH-i730
LG Ally™
LG V
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Samsung SCH-u340
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Samsung SCH-u410
Samsung SCH-u430
Motorola MOTOSLVR L7C
LG enV®3
HTC One®
HTC One® (M8)
Moto E™ Prepaid
Samsung ATIV SE™
Motorola Barrage™
LG Revere® 3
LG enV® TOUCH
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BlackBerry® Curve™ 9330 smartphone
Samsung Continuum™
LG Cosmos™ Touch
Samsung Omnia®
BlackBerry® 7250
Samsung SCH-u550
Motorola RAZR V3m
Verizon Wireless USB1000 Global USB Modem
LG VX4700
LG VX8000
Verizon Wireless Razzle™
Samsung SCH-a890
Samsung SCH-i760
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Samsung Glyde™
Verizon 4G LTE Broadband Router with Voice
HTC One® (M8) for Windows®
Samsung Galaxy S® 4
LG Exalt™
Moto X™ by Motorola
Enact™ by LG
Pantech PN-210
Spectrum™ by LG
Motorola RAZR V3c
Apple® iPad® with Wi-Fi + 4G
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Pantech Crux™
Moto X™ - Designed by You
LG Octane™
Verizon Ellipsis™ 7
LG Fathom®
LG VX9400
Verizon Wireless V740 ExpressCard
Samsung Gem™
LG Extravert™ 2
DROID CHARGE by SAMSUNG
HTC Touch Pro™
LG Revere® 2
Verizon Wireless UM150 USB Modem
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Samsung Gusto® 2
Motorola CITRUS™
Verizon Wireless U630 PC Card
Samsung Galaxy Tab®
Samsung SCH-a970
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Lucid™3 by LG
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Cosmos™ 3
Samsung SCH-i830
HTC Apache XV6700
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Apple® iPad®
LG VX6100
DROID PRO by MOTOROLA
Pantech PN-215
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Motorola V65p

iPhone® 4 and iPhone 4s FAQs

[FAQs]

New & Existing Customer Eligibility
  1. Can I transfer my service from my current wireless service provider to Verizon Wireless?

    Yes, if your number is portable, you can bring your existing number from your current wireless or landline service provider to Verizon Wireless. To check if you're eligible to port, or to check the status of a current port request, go to the Keep Your Number page.



  2. Should I cancel my existing service before porting?

    No. Your number must remain active. Canceling your service prior to porting will prevent you from keeping your number.

    Note: You may be responsible to your old service provider for any contractual requirements and applicable charges, including an early termination fee, on your old account.



  3. How long will it take to port my number?

    Wireless to wireless ports generally should take no more than three hours to one day, but could take longer. Landline to wireless ports generally should take no more than four days, but could take longer.

    Note: Processing time may vary depending on the complexity of the port, existing volumes between carriers and your old service provider.



  4. How will I know when the port in to Verizon Wireless is complete?

    We will send a free text message to your device notifying you that your new service is fully activated.



  5. Do I need to sign up for a 2-year agreement when purchasing iPhone 4 or iPhone 4s?

    When purchasing iPhone 4 or iPhone 4s at the 2-year promotional price, a new agreement is required. However, you will also have the option to purchase iPhone 4 or iPhone 4s at full retail price, which will not require you to sign a long-term agreement.

    Note: Activation on a month-to-month agreement is required when purchasing iPhone 4 or iPhone 4s at full retail price.



  6. If I'm an existing Verizon Wireless customer and not currently eligible for an upgrade, will Verizon Wireless offer any special programs to allow upgrades to iPhone 4 or iPhone 4s at a reduced price?

    If you are not eligible to upgrade, you cannot upgrade at promotional pricing, but you can pay full retail price and upgrade your device. In addition, you may be able to take advantage of the Verizon Wireless Trade-In Program, which allows you to get value for your used device.

     

    Using the Device Recycling Program Website, you can determine in a few simple steps whether your used device has value, and if so, you can send the device in to receive a Verizon Wireless gift card.



Pricing
  1. Are there minimum service and data pricing requirements when purchasing iPhone 4 or iPhone 4s?

    Yes, to purchase iPhone 4 or iPhone 4s, you will need to subscribe to a data package of $30 or higher.



  2. Can I upgrade from another Smartphone to iPhone 4 or iPhone 4s and keep my existing service and data pricing?

    Effective June 28, 2012, you won't be able to upgrade to a new phone at a discounted price and keep an Unlimited Data package if you have one. You'll need to choose from a calling plan with a new data package or The MORE Everything Plan . If you don t have an Unlimited Data package, when you upgrade to a new phone at discounted pricing, you can keep your existing plan or select from one of the current plans available.

    If having an Unlimited Data package is important to you, you have the option to keep it and pay full retail price for a new phone.



Purchase
  1. I currently have iPhone 4 or iPhone 4s with AT&T. Can I keep my existing version of iPhone 4?

    No, you will need an iPhone 4 or iPhone 4s that works on the Verizon Wireless network. You may consider taking advantage of the Verizon Wireless Trade-In Program, which allows you to get value for your used device.

    Using the Trade-In Program website, you can determine in a few simple steps whether your used device has value and, if so, send the device in to receive a Verizon Wireless gift card.



  2. If I purchase iPhone 4 or iPhone 4s from Verizon Wireless, can I use it on another carrier's network?

    The CDMA versions of iPhone 4 and iPhone 4s are configured to work only with the wireless services of Verizon Wireless.



  3. Can I upgrade to an iPhone 4 or iPhone 4s even though I am not eligible to upgrade?

    If you are not eligible to upgrade, you cannot upgrade at promotional pricing today, but you can pay full retail price and upgrade your device.



  4. Can I go to an Apple Store® to purchase and activate iPhone 4 or iPhone 4s?

    Yes, you can visit an Apple Retail Store to purchase and activate iPhone 4 or iPhone 4s. However, prior to visiting, please make sure to check your upgrade eligibility if you are an existing Verizon Wireless customer.



  5. Where is the closest store where I can purchase iPhone 4 or iPhone 4s?

    Refer to the store locators below to find the store nearest you:



  6. If I've already ordered iPhone 4 or iPhone 4s, how do I check the status of my order?

    You can check your order status a couple ways:

    1. Visit verizonwireless.com/orderstatus.
    2. Call (800) 922-0204 and select the Order Status option. You will be asked to enter your Order Reference Number listed in the confirmation email.
    3. If you are a business customer who order through My Business Account or Verizon Enterprise Center, you may check your order status through those same online services.


Content Transfer
  1. Will my existing voice mail transfer over when I activate iPhone 4 or iPhone 4s?

    No, all existing voice mail messages will be lost when transferring over to iPhone 4 or iPhone 4s. Refer to the iPhone 4 and iPhone 4s - Saving Your Existing Voice Mail page for more details and for step-by-step instructions on how to save your existing voice mail.

    Note: Existing Verizon Wireless iPhone users switching to another Verizon Wireless iPhone will not have their voice mail deleted.



iPhone 4 / iPhone 4S and iTunes
  1. Will iPhone 4 and iPhone 4s work on Verizon Wireless' 3G or 4G LTE network?

    iPhone 4 and iPhone 4s will run on our 3G network the largest and most reliable 3G network in the country.



  2. Do I need iTunes® to set up iPhone 4 or iPhone 4s?

    Yes, you need to use iTunes version 10.5 or higher to set up iPhone 4 or iPhone 4S for the first time. It is highly recommended to check for iTunes updates prior to connecting iPhone 4 or iPhone 4s.

    For more information about syncing with iTunes, refer to the Syncing with iTunes page.



  3. If I already have an iTunes® account, can I use it with my new iPhone 4 or iPhone 4s on Verizon Wireless?

    Yes, during set up, you can specify your existing Apple ID.



  4. Will I be able to sync content and iOS apps that I already have in iTunes® to my new iPhone 4 or iPhone 4s?

    Yes, you will be able to sync content and iOS apps that you already have in iTunes to your new iPhone 4 or iPhone 4s.



  5. Will I be able to purchase iPhone 4 or iPhone 4s apps via the App Store℠?

    You can search for, browse, review, purchase and download iOS apps from the App Store directly to iPhone 4 or iPhone 4s. Apps that you download and install from the App Store on iPhone 4 or iPhone 4S are backed up to your iTunes library the next time you sync the device with your computer. When you sync iPhone 4 or iPhone 4S, you can also install apps you ve purchased or downloaded from the iTunes Store on your computer.



  6. Will any Verizon Wireless apps be available on iPhone 4 or iPhone 4s?

    Verizon Wireless apps are not pre-loaded on iPhone 4 or iPhone 4s, however the following apps are currently available in the App Store :

    • My Verizon Mobile
    • VZ Navigator
    • Verizon Cloud
    • NFL Mobile

    We are also working on other apps that will be available through the App Store in the future.

    In order to transfer contacts:

    1. Download and run Verizon Cloud on your current device before receiving iPhone 4 or iPhone 4s.

    2. Once iPhone 4 or iPhone 4s is activated, download Verizon Cloud from the App Store to transfer contacts, photos and videos to iPhone 4 or iPhone 4s over the air.


  7. What happens to any existing apps that I have purchased on my Verizon Wireless device after I switch to iPhone 4 or iPhone 4s?

    Although many of the same apps may be available on iPhone 4 and iPhone 4s, those apps already purchased on your existing device will not be transferred to your iPhone 4 or iPhone 4s.



  8. Does Verizon Wireless carry accessories for iPhone 4 or iPhone 4s?

    Yes, we do.



  9. If I have an iPhone 4 or iPhone 4s on another wireless carrier and switch to an iPhone 4 or iPhone 4s on Verizon Wireless, will all of my accessories be compatible?

    Most accessories should work, however you may find that cases and covers could be different depending on the product manufacturer.



  10. Can I use my iPhone 4 or iPhone 4s while traveling abroad?

    For your iPhone 4s, you can use the device for voice and text in more than 220 countries, with data service in more than 205 countries and 145 countries with 3G speeds. Please be sure to visit a Verizon Wireless store or call Customer Service at (800) 922-0204 to activate your device for global use before traveling internationally.

    For iPhone 4, you can use your device for voice and text in over 40 countries with data service in over 20 countries. When traveling outside of these 40 destinations, the Global Travel program is the perfect short-term solution for the occasional or infrequent global traveler who needs to stay in touch when traveling internationally.

    Please use our International Trip Planner when planning a trip with your iPhone 4 or iPhone 4s. It will provide you with accurate pricing, dialing instructions and other key tips specific to your type of iPhone and the country to which you are traveling.



  11. Can I use Wi-Fi® on iPhone 4 or iPhone 4s while traveling abroad to obtain data connection?

    Yes, you may use Wi-Fi for your data connection to access email, Web browsers, FaceTime and more. Data transmitted over a Wi-Fi connection does not count against your data allowance.



  12. Are iPhone 4 and iPhone 4s HAC (hearing aid compatible) rated?

    At this time, iPhone 4 is HAC rated M4 / T4 and iPhone 4s is under review for HAC rating.



  13. Do iPhone 4 and iPhone 4s have accessibility features?

    Yes, iPhone 4 and iPhone 4s come standard with screen reading technology and other accessibility features. See www.apple.com/accessibility/iphone/vision.html for more details.



Visual Voicemail
  1. How much does Visual Voicemail cost on iPhone 4 and iPhone 4s?

    Visual Voicemail is included in your Verizon Wireless data package.



  2. Can I retrieve my messages without my iPhone 4 or iPhone 4s?

    Yes, to do this:

    1. Dial your mobile number from another location.
    2. Press the # (pound) button.
    3. Enter your password.


  3. Can I receive Visual Voicemail messages on iPhone 4 or iPhone 4s when roaming (domestic and / or international)?

    Yes, you can receive Visual Voicemail messages as long as you are in a Verizon Wireless data coverage area.



  4. Does the iPhone 4 and iPhone 4s Visual Voicemail product support Group Distribution and the Compose / Reply / Forward voicemail features?

    No, these features are not supported within the iPhone 4 or iPhone 4s Voicemail system.



  5. Are iPhone 4 and iPhone 4s Visual Voicemail compatible with CenturyLink™ Voice Messaging service?

    No, iPhone 4s and iPhone4 Visual Voicemail can't be combined with other Voice Mail products we offer, including CenturyLink Voice Messaging.



Support
  1. Where can I find Support information including the user guide for iPhone?

    For Support information about iPhone, go to the Apple® Support website.

    Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.



  2. Where can I find instructions on activating iPhone 4 and iPhone 4s?

    For instructions on activating iPhone 4 16GB and 32GB, refer to the Activating iPhone 4 guide.

    For instructions on activating iPhone 4S, refer to one of the following guides:



  3. Who do I call for Support or general questions?

    For general Support questions, you can contact Customer Service by dialing *611 from your mobile device or (800) 922-0204 from a landline, Monday - Sunday, 6 AM - 11 PM.

    Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the US and other countries.



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