Select Your Device
Apple® iPhone® 6
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DROID MAXX by MOTOROLA
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Microsoft Lumia 735
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Jest™
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DROID R2D2 by MOTOROLA
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Compaq® Mini CQ10-688nr Netbook
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HP® Mini 311-1037NR Netbook
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HTC® Ozone™ with TALKS™ for Verizon Wireless
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LG V
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Kyocera 7135 Smartphone
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Nokia 6215i
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Nokia 2705 Shade™
Verizon Wireless PN-300
Verizon AD3700 Global USB Modem
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Samsung i700 Pocket PC
Motorola V60s
LG VENUS™
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Verizon XU870 Global ExpressCard®
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Samsung SCH-a850
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Sharp KIN™ TWO
HP® Mini 110-1046NR Netbook
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Verizon Wireless Blitz® Prepaid
Samsung SCH-u620
Samsung SCH-a310
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Kyocera KPC650
SCH-u410 Prepaid
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Nokia 2128i
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Nokia 2285
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Nokia 6236i
Verizon Wireless U630 PC Card
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HTC Apache XV6700
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LG VX10
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BlackBerry® 7750
Motorola C333
Verizon Wireless XV6600 without Camera
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Motorola T730
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Samsung SCH-a890
HTC Touch Pro™
Samsung SCH-i830
Samsung SCH-a630
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Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Verizon Converged VOIP Device
G'zOne Boulder™ Black and Silver
HTC Desire® 526 Prepaid
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Kyocera KX2
Motorola T300p
Kyocera K404
Nokia 6305i
LG VX2000
Motorola C343
Verizon Wireless V640
Kyocera KX444
Samsung SCH-i730
LG VX4700

Apple® iPhone® FAQs

[FAQs]

General Information
  1. If I buy iPhone through Verizon Wireless, can I keep the number I have with another wireless service provider?

    Yes, this process is called porting. If your number is eligible, you can transfer your number from your current wireless or landline service provider to Verizon Wireless.

    Refer to our Local Number Portability FAQs for more information on porting your phone number.

    Notes:

    • Canceling your service prior to porting will prevent you from keeping your number.

    • You may be responsible to your old service provider for any contractual requirements and applicable charges, including an early termination fee, on your old account.


  2. Do I need to sign up for a 2-year agreement when purchasing iPhone?

    When purchasing any iPhone at the 2-year promotional price, a new agreement is required.

    However, you also have the option to purchase any iPhone at the retail price or buy a Prepaid iPhone. Neither of these options require you to sign a long-term agreement.

    Note: Activation on a month-to-month agreement is required when purchasing iPhone at full retail price.



  3. Can I switch to a new version of iPhone even if I'm not eligible for an upgrade?

    If you are not upgrade eligible you can purchase a new device at the retail price.

    Note: You may be able to get trade-in value for your used device. Go to the Device Recycling Program website to find out if your used device has value. If so, you can send the device in to receive a Verizon Wireless Gift Card. If you currently have an active device payment agreement, please refer to our Device Payment FAQs for information on upgrade options.



  4. Are there minimum service and data requirements when purchasing iPhone?

    Yes, to purchase iPhone, you'll need to have a data package or data allowance.

    The MORE Everything PlanSM offers Unlimited Talk, Unlimited Text and sharable data for up to 10 devices on your account. There are a variety of data allowances you can choose from to meet your specific needs. You'll also get added benefits like unlimited international messaging.

    Notes:

    • If you're an existing customer with a Nationwide Plan and data package, you can remain on your current plan.

    • If you don't have a data package, you may be able to add one on the Change Your Plan page in My Verizon, or you can switch to The MORE Everything Plan.

    • If you have an Unlimited Data package and want to purchase iPhone at a discounted price, you'll need to switch to a different data package for your current plan or switch to The MORE Everything Plan. If having an Unlimited Data package is important to you, you have the option to keep it and pay the retail price for a new phone.


  5. I currently have iPhone with AT&T or another carrier. Can I keep my current iPhone when I switch to Verizon?

    No, you'll need an iPhone that is built to work on the Verizon Wireless network.

    You may be able to get trade-in value for your used device. From the Device Recycling Program website, you can find out if your used device has value. If so, send the device in to receive a Verizon Wireless Gift Card.



  6. Can I go to an Apple Store® to purchase and activate a new iPhone?

    Yes, you can visit an Apple Retail Store to purchase and activate a new iPhone. However, prior to visiting, please make sure to check your upgrade eligibility if you're an existing Verizon Wireless customer.



  7. Where's the closest store where I can purchase iPhone?

    Refer to the store locators below to find the store nearest you:

    You can also purchase iPhone online.



  8. Can I transfer my content (contacts, photos, videos, etc.) from my old phone when I activate iPhone?

    Yes, you can use iCloud® or iTunes® to transfer content from your current iPhone to your new one. Refer to the guide below for instructions:

    Transfer content from an iPhone, iPad® or iPod® touch to a new device

    Note: If your old phone is a non-Verizon phone (e.g. AT&T, T-Mobile, etc), you'll need to install the Verizon Content Transfer app on your old phone.



  9. Is iPhone HAC (hearing aid compatible) rated?

    Please refer to the iPhone: Hearing Aid Compatibility page on Apple's Support website for iPhone HAC ratings.



  10. Does iPhone have accessibility features?

    Yes, iPhone comes standard with screen reading technology and other accessibility features. Please refer to the Accessibility page on Apple's website for more details. 



iPhone 6 and iPhone 6 Plus
  1. Are iPhone 6 and iPhone 6 Plus compatible with Advanced Calling 1.0?

    Yes, you can use Advanced Calling 1.0 on both iPhone 6 and iPhone 6 Plus. To learn more about this new service, please refer to our Advanced Calling 1.0 for iPhone FAQs.



  2. Can I use iPhone 6 or iPhone 6 Plus while traveling abroad?

    You can use iPhone 6 or iPhone 6 Plus for:

    • Data service in more than 200 countries


    You can add international service from the Products & Apps page in My Verizon or My Verizon Mobile. You can also add it by calling Customer Service at (800) 922-0204.

    Please use our International Trip Planner when planning a trip with iPhone. It'll provide you with pricing, dialing instructions and other key tips specific to your phone and the country you're traveling to.

    Note: While traveling abroad, you can also use Wi-Fi to obtain a data connection for accessing email, web browsers, FaceTime® and more. Data transmitted over a Wi-Fi connection doesn't count toward your data allowance.

     



  3. Are my current iPhone accessories compatible with iPhone 6 and iPhone 6 Plus?

    It depends. The Lightning connectors for iPhone 5s, iPhone 5c and iPhone 5 are the same as iPhone 6 and iPhone 6 Plus. However, iPhone 4 and iPhone 4s use legacy 30-pin accessories.

    A Lightning connector to 30-pin adapter is available to connect iPhone 6 and iPhone 6 Plus to legacy 30-pin accessories. This adapter is sold separately.



  4. Where can I find instructions on activating iPhone 6 and iPhone 6 Plus?

    For instructions on activating iPhone 6 or iPhone 6 Plus, refer to one of the following guides:



iPhone 5s and iPhone 5c
  1. Do iPhone 5s and iPhone 5c work on Verizon Wireless' 4G LTE network?

    Yes, iPhone 5s and iPhone 5c run on our 4G LTE network.



  2. Can I make a call and browse the web at the same time with iPhone 5s or iPhone 5c?

    You can make a call on the Verizon Wireless network and simultaneously browse the Internet over a public or home Wi-Fi connection.

    However, iPhone 5s and iPhone 5c won't support simultaneous voice and data on the Verizon Wireless network.



  3. Are iPhone 5s and iPhone 5c eligible for device payment?

    Yes, both iPhone 5s and iPhone 5c are available for purchase under a device payment agreement where you pay for your phone over 24 months rather than paying for it all upfront. You can learn more in our Device Payment FAQs.



  4. Can I use iPhone 5s or iPhone 5c while traveling abroad?

    You can use iPhone 5s and iPhone 5c for:

    • Data service in more than 200 countries


    You can add international service from the Products & Apps page in My Verizon or My Verizon Mobile. You can also add it by calling Customer Service at (800) 922-0204.

    Please use our International Trip Planner when planning a trip with iPhone 5s or iPhone 5c. It'll provide you with pricing, dialing instructions and other key tips specific to your phone and the country you're traveling to.

    Note: While traveling abroad, you can also use Wi-Fi to obtain a data connection for accessing email, web browsers, FaceTime and more. Data transmitted over a Wi-Fi connection doesn't count toward your data allowance.

     



  5. Do I need iTunes to set up iPhone 5s or iPhone 5c?

    iTunes is one of the ways you can set up iPhone 5s or iPhone 5c. You can also use a Wi-Fi or cellular connection, if you don't want to connect your phone to your computer with a USB cable.

    Note: iTunes is available as a free download on the iTunes website.

    For more information about syncing with iTunes, refer to the Syncing with iTunes page on Apple's website.



  6. If I have iPhone 4 or iPhone 4s and I'm switching to a newer iPhone model, will all of my accessories be compatible?

    iPhone 4 and iPhone 4s use legacy 30-pin accessories and aren't compatible with the Lightning connectors on newer iPhone models.

    A Lightning connector to 30-pin adapter is available to connect a newer iPhone to legacy 30-pin accessories. This adapter is sold separately.



  7. Where can I find instructions on activating iPhone 5s and iPhone 5c?

    For instructions on activating iPhone 5s or iPhone 5c, refer to one of the following guides:



iPhone 5
  1. Does iPhone 5 work on the Verizon Wireless 4G LTE network?

    Yes, iPhone 5 runs on our 4G LTE network.



  2. Can I make a call and browse the web at the same time with iPhone 5?

    You can make a voice call on the Verizon Wireless network and simultaneously browse the Internet over a public or home Wi-Fi connection.

    However, iPhone 5, as designed by Apple, doesn't support simultaneous voice and data on the Verizon Wireless network.



  3. Do I need iTunes to set up iPhone 5?

    iTunes is one of the ways you can set up iPhone 5. You can also use a Wi-Fi or cellular connection if you don't want to connect your phone to a computer with a USB connection.

    Note: iTunes is available as a free download on the iTunes website.

    For more information about syncing with iTunes, refer to the Syncing with iTunes page on Apple's website.



  4. If I have iPhone 4 or iPhone 4s and I’m switching to iPhone 5, will all of my accessories be compatible?

    The Lightning to 30-pin adapter is available to connect iPhone 5 to legacy 30-pin accessories. This adapter is sold separately.



  5. Can I use iPhone 5 while traveling abroad?

    You can use your iPhone 5 for voice, text and data in more than 200 countries.

    If you're an existing Verizon Wireless customer, you can add international service on the Products & Apps page in My Verizon or My Verizon Mobile. You can also visit a Verizon Wireless store or call Customer Service at (800) 922-0204 to add international service. Eligibility requirements may apply.

    Please use our International Trip Planner when planning a trip with iPhone 5. It will provide you with pricing, dialing instructions and other key tips specific to your phone and the country to which you are traveling.

    Note: While traveling abroad, you can also use Wi-Fi to obtain a data connection for accessing email, web browsers, FaceTime® and more. Data transmitted over a Wi-Fi connection doesn't count toward your data allowance.



  6. Where can I find instructions on activating iPhone 5?

    For instructions on activating iPhone 5, refer to one of the following guides:



iPhone 4 and iPhone 4s
  1. Do iPhone 4 and iPhone 4s work on Verizon Wireless' 3G or 4G LTE network?

    iPhone 4 and iPhone 4s run on our 3G network.



  2. If I have an iPhone 4 or iPhone 4s on another wireless carrier and switch to an iPhone 4 or iPhone 4s on Verizon Wireless, will all of my accessories be compatible?

    Most accessories should work. However you may find that cases and covers could be different depending on the product manufacturer.



  3. Can I use my iPhone 4 or iPhone 4s while traveling abroad?

    Yes, you can in certain locations. Availability depends on where you're traveling and which device you have.

    • iPhone 4s

      You can use it for calling and messaging in more than 220 countries, with data service in more than 200 countries.

      Please be sure to visit a Verizon Wireless store or call Customer Service at (800) 922-0204 to activate your device for global use before traveling internationally.

    • iPhone 4

      You can use it for calling and messaging in over 40 countries, with data service in over 20 countries.

      When traveling outside of these 40 destinations, the Global Travel program is the perfect short-term solution for the occasional or infrequent global traveler who needs to stay in touch when traveling internationally.


    Please use our International Trip Planner when planning a trip with your iPhone 4 or iPhone 4s. It'll provide you with accurate pricing, dialing instructions and other key tips specific to your type of iPhone and the country you're traveling to.

    Note: While traveling abroad, you can also use Wi-Fi to obtain a data connection for accessing email, web browsers, FaceTime® and more. Data transmitted over a Wi-Fi connection doesn't count toward your data allowance.



  4. Do I need iTunes to set up iPhone 4 or iPhone 4s?

    Yes, you need to use iTunes version 10.5 or higher to set up iPhone 4 or iPhone 4s for the first time. It is highly recommended to check for iTunes updates prior to connecting your new iPhone.

    For more information about syncing with iTunes, refer to the Syncing with iTunes page.



  5. Where can I find instructions on activating iPhone® 4 and iPhone 4s?

    For instructions on activating iPhone, refer to one of the following guides:



iTunes® and Apps
  1. If I already have an iTunes account, can I use it with my new iPhone?

    Yes, during set up, you can specify your existing Apple ID.

    If you don't already have an iTunes account, you can sign up for one on the iTunes website.



  2. Will I be able to sync content and apps that I already have in iTunes to my new iPhone?

    Yes, you'll be able to sync content and iOS apps that you already have in iTunes to your new iPhone.



  3. Will I be able to purchase iPhone apps through the App StoreSM?

    Yes, you can search for, browse, review, purchase and download iOS apps from the Apple App Store directly from your iPhone. Apps that you download and install from the App Store on your iPhone are backed up to your iTunes library the next time you sync your phone with your computer. When you sync your iPhone, you can also install apps you've purchased or downloaded from the iTunes Store on your computer.



  4. Are Verizon Wireless apps available on iPhone?

    Verizon Wireless apps aren't pre-loaded on iPhone. However, the following apps are currently available in the Apple App Store:

    • My Verizon Mobile
    • Verizon Cloud
    • VZ Navigator®
    • NFL® Mobile

    We are also working on other apps for the App Store.



  5. Can I use the non-iOS apps that I've purchased on my Verizon Wireless device on a new iPhone?

    Although many of the same apps may be available on iPhone, many apps you've purchased for a different OS (e.g., Android™, BlackBerry™, etc.) won't work on iPhone.



Visual Voicemail
  1. How much does Visual Voicemail cost for iPhone?

    Visual Voicemail is included with your Verizon Wireless data package.



  2. Can I retrieve my voice mail messages without my iPhone?

    Yes, to do this:

    1. Call your mobile number from another location.
    2. Press the # (pound) button.
    3. Enter your password.


    You'll then be able to listen to your message as if you called your voice mailbox from your iPhone.



  3. Can I receive Visual Voicemail messages on iPhone when roaming (domestic or international)?

    Yes, you can receive Visual Voicemail messages as long as you have data coverage.



  4. Does iPhone Visual Voicemail product support Group Distribution and the Compose / Reply / Forward voicemail features?

    No, these features aren't supported within the iPhone Visual Voicemail system.



  5. Is iPhone Visual Voicemail compatible with CenturyLink™ Voice Messaging service?

    No, iPhone Visual Voicemail can't be combined with other voice mail products we offer, including CenturyLink Voice Messaging.



Additional Support
  1. Where can I find Support information including the User Guide for iPhone?

    For Support information about iPhone, go to the Apple Support website. You can also access the iPhone User Guide through Bookmarks in the Safari app.



  2. Who do I call for Support or general questions?

    For general Support questions, you can call Customer Service:

    • *611 from your mobile phone
    • (800) 922-0204 from any landline

    Hours of availability: 6 AM - 11 PM, Monday - Sunday

     

    Apple, the Apple logo, iCloud, iTunes, iPad, iPod and iPhone are trademarks of Apple Inc., registered in the US and other countries. IOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license.



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