Select Your Device
Apple® iPhone® 6
Samsung Galaxy S® 5
Apple® iPhone® 6 Plus
Microsoft Lumia 735
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DROID MAXX by MOTOROLA
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Verizon Ellipsis™ 7
LG G3
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GizmoPal™
LG Cosmos™ 2
BlackBerry® Z10 smartphone
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Verizon 4G LTE USB Modem 551L
HTC One® (M8) for Windows®
LG Octane™
HTC One® remix
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LTE Internet (Installed)
DROID 4 by MOTOROLA
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Casio EXILIM
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Samsung SCH-u430
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HP® Mini 1151NR Netbook
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Jest™
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LG V
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Nokia 6205
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Samsung SCH-a950
Sharp KIN™ TWO
Pantech PN-820
HP® Pavilion dm1-2010nr Entertainment Notebook
Verizon AD3700 Global USB Modem
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LG VX4500
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Motorola V65p
Motorola E815
Samsung SCH-a850
SCH-u410 Prepaid
Kyocera KX414
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LG VX6000
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HP® Mini 311-1037NR Netbook
HP® Mini 210-1076NR Netbook
Samsung SCH-a670
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HTC Merge®
Samsung Omnia®
HTC Apache XV6700
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Verizon Wireless Blitz® Prepaid
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Motorola CITRUS™
Kyocera K323
Kyocera KPC650
Samsung SCH-u550
Verizon Wireless USB1000 Global USB Modem
Nokia 2605 Mirage
Verizon Wireless V620
Sharp KIN™ TWOm
Nokia 6236i
Verizon Wireless V740 ExpressCard
Verizon Wireless PN-300
Motorola MOTORIZR Z6tv
Motorola MOTO™ Z6c World Edition
Nokia 3589i
Kyocera KX444
Verizon Wireless U630 PC Card
Motorola Rapture™ VU30
Motorola V710
Samsung SCH-a990
LG VENUS™
Kyocera SE47
Samsung i600 Smartphone
Nokia 2128i
Samsung SCH-a890
Samsung SCH-i830
Nokia 6315i
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Verizon Wireless XV6600 without Camera
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BlackBerry® 7250
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LG VX10
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Samsung SCH-u620
BlackBerry® 7750
Samsung SCH-a610
HP® Mini 110-3098NR Netbook
Motorola T730
Kyocera KWC 2325 Prepaid
Nokia 6215i
HTC Touch Pro™
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Motorola V276
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Motorola V276 Prepaid
Kyocera KX1v
Motorola T720
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Motorola Krave™ ZN4
Motorola Q™
Motorola V325xi
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Motorola C333
Kyocera KX2
Motorola V265
Motorola T300p
Kyocera K404
Samsung N150 Netbook
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG Chocolate®
LG VX2000
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Verizon KPC680 ExpressCard®
Motorola C343
Verizon Wireless V640
Samsung SCH-a530
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
Samsung SCH-i730
Motorola MOTOSLVR L7C
LG VX4700
Samsung SCH-a970
Lumia 2520 Prepaid

Apple® iPhone® FAQs

[FAQs]

General Information
  1. If I buy iPhone through Verizon Wireless, can I keep the number I have with another wireless service provider?

    Yes, this process is called porting. If your number is eligible, you can transfer your number from your current wireless or landline service provider to Verizon Wireless.

    Refer to our Local Number Portability FAQs for more information on porting your phone number.

    Notes:

    • Canceling your service prior to porting will prevent you from keeping your number.

    • You may be responsible to your old service provider for any contractual requirements and applicable charges, including an early termination fee, on your old account.


  2. Do I need to sign up for a 2-year agreement when purchasing iPhone?

    When purchasing any iPhone at the 2-year promotional price, a new agreement is required.

    However, you also have the option to purchase any iPhone at full retail price or buy a Prepaid iPhone. Neither of these options require you to sign a long-term agreement.

    Note: Activation on a month-to-month agreement is required when purchasing iPhone at full retail price.



  3. Can I switch to a new version of iPhone even if I'm not eligible for an upgrade?

    If you're not participating in Verizon Edge and not eligible to upgrade, you can pay full retail price for a new iPhone.

    Note: You may also be able to get trade-in value for your used device. Go to the Device Recycling Program website to find out if your used device has value. If so, you can send the device in to receive a Verizon Wireless Gift Card.

    If you're participating in Verizon Edge, please refer to our Verizon Edge FAQs for information on upgrade options.



  4. Are there minimum service and data requirements when purchasing iPhone?

    Yes, to purchase iPhone, you'll need to have a data package on your plan.

    The MORE Everything PlanSM offers Unlimited Talk, Unlimited Text and sharable data for up to 10 devices on your account. There are a variety of data amounts you can choose from to meet your specific needs. You'll also get added benefits like unlimited international messaging.

    Notes:

    • If you're an existing customer with a Nationwide Plan and data package, you can remain on your current plan.

    • If you don't have a data package, you may be able to add one on the Change Minutes, Text and Data page in My Verizon, or you can switch to The MORE Everything Plan.

    • If you have an Unlimited Data package and want to purchase iPhone at a discounted price, you'll need to switch to a different data package for your current plan or switch to MORE Everything. If having an Unlimited Data package is important to you, you have the option to keep it and pay full retail price for a new phone.


  5. I currently have iPhone with AT&T or another carrier. Can I keep my current iPhone when I switch to Verizon?

    No, you'll need an iPhone that is built to work on the Verizon Wireless network.

    You may be able to get trade-in value for your used device. From the Device Recycling Program website, you can find out if your used device has value. If so, send the device in to receive a Verizon Wireless Gift Card.



  6. Can I go to an Apple Store® to purchase and activate a new iPhone?

    Yes, you can visit an Apple Retail Store to purchase and activate a new iPhone. However, prior to visiting, please make sure to check your upgrade eligibility if you're an existing Verizon Wireless customer.



  7. Where's the closest store where I can purchase iPhone?

    Refer to the store locators below to find the store nearest you:

    You can also purchase iPhone online.



  8. Can I transfer my content (contacts, photos, videos, etc.) from my old phone when I activate iPhone?

    Yes, you can use iCloud or iTunes to transfer content from your current iPhone to your new one. Refer to the guide below for instructions:

    Transfer content from an iPhone, iPad or iPod touch to a new device

    Note: If your old phone is a non-Verizon phone (e.g. AT&T, T-Mobile, etc), you'll need to install the Verizon Content Transfer app on your old phone.



  9. Is iPhone HAC (hearing aid compatible) rated?

    Please refer to the iPhone: Hearing Aid Compatibility page on Apple's Support website for iPhone HAC ratings.



  10. Does iPhone have accessibility features?

    Yes, iPhone comes standard with screen reading technology and other accessibility features. Please refer to the Accessibility page on Apple's website for more details. 



iPhone 6 and iPhone 6 Plus
  1. Are iPhone 6 and iPhone 6 Plus compatible with Advanced Calling 1.0?

    Yes, you can use Advanced Calling 1.0 on both iPhone 6 and iPhone 6 Plus. To learn more about this new service, please refer to our Advanced Calling 1.0 for iPhone FAQs.



  2. Can I use iPhone 6 or iPhone 6 Plus while traveling abroad?

    You can use iPhone 6 or iPhone 6 Plus for:

    • Calling and messaging in more than 220 countries
    • Data service in more than 200 countries


    You can add global service from the Products & Apps page in My Verizon or My Verizon Mobile. You can also add it by calling Customer Service at (800) 922-0204.

    Please use our International Trip Planner when planning a trip with iPhone. It'll provide you with pricing, dialing instructions and other key tips specific to your phone and the country you're traveling to.

    Note: While traveling abroad, you can also use Wi-Fi to obtain a data connection for accessing email, web browsers, FaceTime® and more. Data transmitted over a Wi-Fi connection doesn't count toward your data allowance.

     



  3. Are my current iPhone accessories compatible with iPhone 6 and iPhone 6 Plus?

    It depends. The Lightning connectors for iPhone 5s, iPhone 5c and iPhone 5 are the same as iPhone 6 and iPhone 6 Plus. However, iPhone 4 and iPhone 4s use legacy 30-pin accessories.

    A Lightning connector to 30-pin adapter is available to connect iPhone 6 and iPhone 6 Plus to legacy 30-pin accessories. This adapter is sold separately.



  4. Where can I find instructions on activating iPhone 6 and iPhone 6 Plus?

    For instructions on activating iPhone 6 or iPhone 6 Plus, refer to one of the following guides:



iPhone 5s and iPhone 5c
  1. Do iPhone 5s and iPhone 5c work on Verizon Wireless' 4G LTE network?

    Yes, iPhone 5s and iPhone 5c run on our 4G LTE network.



  2. Can I make a call and browse the web at the same time with iPhone 5s or iPhone 5c?

    You can make a call on the Verizon Wireless network and simultaneously browse the Internet over a public or home Wi-Fi connection.

    However, iPhone 5s and iPhone 5c won't support simultaneous voice and data on the Verizon Wireless network.



  3. Are iPhone 5s and iPhone 5c eligible for the Verizon Edge program?

    Yes, both iPhone 5s and iPhone 5c are available through Verizon Edge.

    Verizon Edge is a program that lets you pay for your phone over 24 months rather than paying for it all upfront. You can learn more in our Verizon Edge FAQs.



  4. Can I use iPhone 5s or iPhone 5c while traveling abroad?

    You can use iPhone 5s and iPhone 5c for:

    • Calls and messaging in more than 220 countries
    • Data service in more than 200 countries


    You can add global service from the Products & Apps page in My Verizon or My Verizon Mobile. You can also add it by calling Customer Service at (800) 922-0204.

    Please use our International Trip Planner when planning a trip with iPhone 5s or iPhone 5c. It'll provide you with pricing, dialing instructions and other key tips specific to your phone and the country you're traveling to.

    Note: While traveling abroad, you can also use Wi-Fi to obtain a data connection for accessing email, web browsers, FaceTime and more. Data transmitted over a Wi-Fi connection doesn't count toward your data allowance.

     



  5. Do I need iTunes to set up iPhone 5s or iPhone 5c?

    iTunes is one of the ways you can set up iPhone 5s or iPhone 5c. You can also use a Wi-Fi or cellular connection, if you don't want to connect your phone to your computer with a USB cable.

    Note: iTunes is available as a free download on the iTunes website.

    For more information about syncing with iTunes, refer to the Syncing with iTunes page on Apple's website.



  6. If I have iPhone 4 or iPhone 4s and I'm switching to a newer iPhone model, will all of my accessories be compatible?

    iPhone 4 and iPhone 4s use legacy 30-pin accessories and aren't compatible with the Lightning connectors on newer iPhone models.

    A Lightning connector to 30-pin adapter is available to connect a newer iPhone to legacy 30-pin accessories. This adapter is sold separately.



  7. Where can I find instructions on activating iPhone 5s and iPhone 5c?

    For instructions on activating iPhone 5s or iPhone 5c, refer to one of the following guides:



iPhone 5
  1. Does iPhone 5 work on the Verizon Wireless 4G LTE network?

    Yes, iPhone 5 runs on our 4G LTE network.



  2. Can I make a call and browse the web at the same time with iPhone 5?

    You can make a voice call on the Verizon Wireless network and simultaneously browse the Internet over a public or home Wi-Fi connection.

    However, iPhone 5, as designed by Apple, doesn't support simultaneous voice and data on the Verizon Wireless network.



  3. Do I need iTunes to set up iPhone 5?

    iTunes is one of the ways you can set up iPhone 5. You can also use a Wi-Fi or cellular connection if you don't want to connect your phone to a computer with a USB connection.

    Note: iTunes is available as a free download on the iTunes website.

    For more information about syncing with iTunes, refer to the Syncing with iTunes page on Apple's website.



  4. If I have iPhone 4 or iPhone 4s and I m switching to iPhone 5, will all of my accessories be compatible?

    The Lightning to 30-pin adapter is available to connect iPhone 5 to legacy 30-pin accessories. This adapter is sold separately.



  5. Can I use iPhone 5 while traveling abroad?

    You can use iPhone 5 for calls and messaging in more than 220 countries, with data service in more than 200 countries.

    If you're an existing Verizon Wireless customer, you can add global service on the Products & Apps page in My Verizon or My Verizon Mobile. You can also visit a Verizon Wireless store or call Customer Service at (800) 922-0204 to add global service. Eligibility requirements may apply.

    Please use our International Trip Planner when planning a trip with iPhone 5. It will provide you with pricing, dialing instructions and other key tips specific to your phone and the country to which you are traveling.

    Note: While traveling abroad, you can also use Wi-Fi to obtain a data connection for accessing email, web browsers, FaceTime® and more. Data transmitted over a Wi-Fi connection doesn't count toward your data allowance.



  6. Where can I find instructions on activating iPhone 5?

    For instructions on activating iPhone 5, refer to one of the following guides:



iPhone 4 and iPhone 4s
  1. Do iPhone 4 and iPhone 4s work on Verizon Wireless' 3G or 4G LTE network?

    iPhone 4 and iPhone 4s run on our 3G network.



  2. If I have an iPhone 4 or iPhone 4s on another wireless carrier and switch to an iPhone 4 or iPhone 4s on Verizon Wireless, will all of my accessories be compatible?

    Most accessories should work. However you may find that cases and covers could be different depending on the product manufacturer.



  3. Can I use my iPhone 4 or iPhone 4s while traveling abroad?

    Yes, you can in certain locations. Availability depends on where you're traveling and which device you have.

    • iPhone 4s

      You can use it for calling and messaging in more than 220 countries, with data service in more than 200 countries.

      Please be sure to visit a Verizon Wireless store or call Customer Service at (800) 922-0204 to activate your device for global use before traveling internationally.

    • iPhone 4

      You can use it for calling and messaging in over 40 countries, with data service in over 20 countries.

      When traveling outside of these 40 destinations, the Global Travel program is the perfect short-term solution for the occasional or infrequent global traveler who needs to stay in touch when traveling internationally.


    Please use our International Trip Planner when planning a trip with your iPhone 4 or iPhone 4s. It'll provide you with accurate pricing, dialing instructions and other key tips specific to your type of iPhone and the country you're traveling to.

    Note: While traveling abroad, you can also use Wi-Fi to obtain a data connection for accessing email, web browsers, FaceTime® and more. Data transmitted over a Wi-Fi connection doesn't count toward your data allowance.



  4. Do I need iTunes to set up iPhone 4 or iPhone 4s?

    Yes, you need to use iTunes version 10.5 or higher to set up iPhone 4 or iPhone 4s for the first time. It is highly recommended to check for iTunes updates prior to connecting your new iPhone.

    For more information about syncing with iTunes, refer to the Syncing with iTunes page.



  5. Where can I find instructions on activating iPhone 4 and iPhone 4s?

    For instructions on activating iPhone, refer to one of the following guides:



iTunes® and Apps
  1. If I already have an iTunes account, can I use it with my new iPhone?

    Yes, during set up, you can specify your existing Apple ID.

    If you don't already have an iTunes account, you can sign up for one on the iTunes website.



  2. Will I be able to sync content and apps that I already have in iTunes to my new iPhone?

    Yes, you'll be able to sync content and iOS apps that you already have in iTunes to your new iPhone.



  3. Will I be able to purchase iPhone apps through the App StoreSM?

    Yes, you can search for, browse, review, purchase and download iOS apps from the Apple App Store directly from your iPhone. Apps that you download and install from the App Store on your iPhone are backed up to your iTunes library the next time you sync your phone with your computer. When you sync your iPhone, you can also install apps you've purchased or downloaded from the iTunes Store on your computer.



  4. Are Verizon Wireless apps available on iPhone?

    Verizon Wireless apps aren't pre-loaded on iPhone. However, the following apps are currently available in the Apple App Store:

    • My Verizon Mobile
    • Verizon Cloud
    • VZ Navigator®
    • NFL® Mobile

    We are also working on other apps for the App Store.



  5. Can I use the non-iOS apps that I've purchased on my Verizon Wireless device on a new iPhone?

    Although many of the same apps may be available on iPhone, many apps you've purchased for a different OS (e.g., Android™, BlackBerry™, etc.) won't work on iPhone.



Visual Voicemail
  1. How much does Visual Voicemail cost for iPhone?

    Visual Voicemail is included with your Verizon Wireless data package.



  2. Can I retrieve my voice mail messages without my iPhone?

    Yes, to do this:

    1. Call your mobile number from another location.
    2. Press the # (pound) button.
    3. Enter your password.


    You'll then be able to listen to your message as if you called your voice mailbox from your iPhone.



  3. Can I receive Visual Voicemail messages on iPhone when roaming (domestic or international)?

    Yes, you can receive Visual Voicemail messages as long as you have data coverage.



  4. Does iPhone Visual Voicemail product support Group Distribution and the Compose / Reply / Forward voicemail features?

    No, these features aren't supported within the iPhone Visual Voicemail system.



  5. Is iPhone Visual Voicemail compatible with CenturyLink™ Voice Messaging service?

    No, iPhone Visual Voicemail can't be combined with other voice mail products we offer, including CenturyLink Voice Messaging.



Additional Support
  1. Where can I find Support information including the User Guide for iPhone?

    For Support information about iPhone, go to the Apple Support website. You can also access the iPhone User Guide through Bookmarks in the Safari app.



  2. Who do I call for Support or general questions?

    For general Support questions, you can call Customer Service:

    • *611 from your mobile phone
    • (800) 922-0204 from any landline

    Hours of availability: 6 AM - 11 PM, Monday - Sunday

     

    Apple, the Apple logo, iCloud, iTunes, iPad, iPod and iPhone are trademarks of Apple Inc., registered in the US and other countries. IOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license.



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