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Services Terms and Conditions

[Important Consumer Information]

Data Service Information
Get a data package that includes email, web browsing and more.
Verizon Wireless charges you for all data sent or received using our network, including any network overhead associated with content sent or received. Sending or receiving data using a virtual private network (VPN) involves additional VPN overhead for which you will be charged. Please note that certain applications or widgets periodically send and receive data in the background, without any action by the user, and you will be billed for such data use. Applications may automatically re-initiate data sessions without your pressing or clicking the SEND or connect button. Data sessions automatically terminate after 24 hours. A data session in inactive when no data is being transferred. Data sessions may seem inactive while data is actively being transferred, or may seem active when the data is actually cached and data is not being transferred. If you have a Data Only plan and use voice service, domestic voice calls will be billed at $0.25/minute.

We are implementing optimization and transcoding technologies in our network to transmit data files in a more efficient manner to allow available network capacity to benefit the greatest number of users. These techniques include caching less data, using less capacity, and sizing the video more appropriately for the device. The optimization process is agnostic to the content itself and to the website that provides it. While we invest much effort to avoid changing text, image, and video files in the compression process and while any change to the file is likely to be indiscernible, the optimization process may minimally impact the appearance of the file as displayed on your device. For a further, more detailed explanation of these techniques, please visit www.verizonwireless.com/vzwoptimization.

Verizon Wireless strives to provide customers the best experience when using our network, a shared resource among tens of millions of customers. To help achieve this, if you use an extraordinary amount of data and fall within the top 5% of Verizon Wireless data users we may reduce your data throughput speeds periodically for the remainder of your then current and immediately following billing cycle to ensure high quality network performance for other users at locations and times of peak demand. Our proactive management of the Verizon Wireless network is designed to ensure that the remaining 95% of data customers aren't negatively affected by the inordinate data consumption of just a few users.

Data transfer amounts will vary based on application. If you download an audio or video file, the file may be downloaded in sections or in its entirety; data charged will apply to the portion downloaded, regardless of whether you listen to or watch all of it. You may access and monitor your own data usage during a particular billing period, including during the Return Period, by accessing My Verizon online or by contacting Customer Service.

Data Services: Permitted Uses
You can use our Data Plans and Features for accessing the Internet and for such things as: (i) Internet browsing; (ii) email; (iii) intranet access (including accessing corporate intranets, email and individual productivity applications made available by your company); (iv) uploading, downloading and streaming of audio, video and games; and (v) Voice over Internet Protocol (VoIP).

Data Services: Prohibited Uses
You may not use our Data Services for illegal purposes or purposes that infringe upon others' intellectual property rights, or in a manner that interferes with other users' service, interferes with the network's ability to fairly allocate capacity among users, or that otherwise degrades service quality for other users. Examples of prohibited usage include: (i) server devices or host computer applications, including continuous Web camera posts or broadcasts, automatic data feeds, automated machine-to-machine connections, or peer-to-peer (P2P) file-sharing applications that are broadcast to multiple servers or recipients such that they could enable "bots" or similar routines (as set forth in more detail in (iii) below) or otherwise denigrate network capacity or functionality; (ii) as a substitute or backup for private lines or dedicated data connections; (iii) "auto-responders," "cancel-bots," or similar automated or manual routines that generate amounts of net traffic that could disrupt net user groups or e-mail use by others; (iv) generating "spam" or unsolicited commercial or bulk e-mail (or activities that facilitate the dissemination of such e-mail); (v) any activity that adversely affects the ability of other users or systems to use either Verizon Wireless' services or the Internet-based resources of others, including the generation or dissemination of viruses, malware, or "denial of service" attacks; (vi) accessing, or attempting to access without authority, the information, accounts or devices of others, or to penetrate, or attempt to penetrate, Verizon Wireless' or another entity's network or systems; or (vii) running software or other devices that maintain continuous active Internet connections when a computer's connection would otherwise be idle, or "keep alive" functions, unless they adhere to Verizon Wireless' requirements for such usage, which may be changed from time to time.

We further reserve the right to take measures to protect our network and other users from harm, compromised capacity or degradation in performance. These measures may impact your service, and we reserve the right to deny, modify or terminate service, with or without notice, to anyone we believe is using Data Plans or Features in a manner that adversely impacts our network. We may monitor your compliance, or the compliance of other subscribers, with these terms and conditions, but we will not monitor the content of your communications except as otherwise expressly permitted or required by law. See www.verizonwireless.com/privacy.

Data Packages for Smartphones1
Monthly Data AllowanceMonthly Access FeeRate After Allowance
300 MB$20$20/300 MB
2 GB2$30$10/1 GB
5 GB$50$10/1 GB
10 GB$80$10/1 GB

Data Bundle with Personal Email & Mobile Hotspot

Data Packages with Mobile Hotspot/Mobile Broadband Connect3 for Smartphones1
Monthly Data AllowanceMonthly Access FeeRate After Allowance
4 GB2$50$10/1 GB
7 GB$70$10/1 GB
12 GB$100$10/1 GB

Mobile Hotspot

Using your smartphone, share your data allowance with multiple Wi-Fi-enabled devices. No additional drivers or software necessary.

Mobile Broadband Connect

Use your smartphone as a USB modem to get instant online access on your computer.

  • Data packages may not be used to tether your smartphone to a computer or tablet, or as a Wi-Fi hotspot, unless you subscribe to Mobile Hotspot/Mobile Broadband Connect.
  • Not all applications will be available for download on all devices.

1Smartphones require a 300 MB data package or higher. When traveling in the 3G Coverage Area, you can expect download speeds of 600 Kbps-1.4 Mbps and upload speeds of 500-800 Kbps. When traveling in the Extended 3G Coverage Area, you can expect download speeds of 400-700 Kbps and upload speeds of 60-80 Kbps.
2Data package is not eligible for discounts.
3Requires a 2 GB data package or higher. Wi-Fi (encryption) and Internet security measures are recommended (e.g., firewall software and current patches for operating systems and applications). Overage charges are billed per your data package.

Important Calling Plan Information

Anytime Minutes, Mobile to Mobile, Night & Weekend Minutes, Friends -- Family and Per-Minute Rate are for use from within the Nationwide Rate and Coverage Area.

Plan details:

  • Unlimited Domestic Long Distance. (Airtime applies.)
  • No domestic roaming charges. (Coverage not available in all areas)
  • Night & Weekend Minutes
    Night Hrs: (M-F) 9:01 p.m.-5:59 a.m.
    Wknd Hrs: 12:00 a.m. Sat.-11:59 p.m. Sun.

International Roaming

Make or receive calls while traveling internationally with rates starting as low as 69 /minute. While at home, some international destinations can be reached using 10-digit direct dialing; international long distance rates apply in addition to airtime charges. Please visit www.verizonwireless.com/international for a list of North American Dialing Pattern countries and rates.

Detailed Billing

$1.99 per month per number.

Minimum Contract Term

Each line requires a month-to-month or two-year contract.

Activation Fees

There is a $40 activation fee.

Early Termination Fees

The early termination fee is up to $175, or up to $350 if your contract term results from your purchase of an Advanced Device.

Taxes, Surcharges and Fees

  • The market you're in determines taxes, surcharge and fees, such as E911 and gross receipt charges. As of February 1, 2015, they can add between 6% and 44% to your standard monthly access and other charges.
  • Monthly Federal Universal Service (17.4% of the interstate and international telecom charges, as of April 1, 2015; varies quarterly based on FCC rate), Regulatory (18 cents per voice line, 2 cents per data only line) and Administrative (95 cents per voice line, 6 cents per data only line) charges are Verizon Wireless charges, not taxes, and are subject to change. For more details on these charges, call 1-888-684-1888.

Important Information:

For more information, refer to the Customer Agreement or speak with a Sales Representative. Service is subject to the Customer Agreement, which you should read before activating service. Credit approval required. Billing, shipping and end-user address must be within the Verizon Wireless licensed and service areas where the wireless phone number is issued.

Limited Mobile to Mobile Calling with Limited Night & Weekend:

Does your Plan have limited Mobile to Mobile Calling and limited Night & Weekend allowances? If so, then when you make a Mobile to Mobile call during Night & Weekend hours, your allowance minutes will be used in the following order: 1) Mobile to Mobile Calling, 2) Night & Weekend and 3) Anytime Allowance.

Family SharePlans - Minimum Number of Lines:

A Family SharePlan must include a minimum of two lines at all times. In the spirit of family, they all use the number of minutes designated for the account.

Unlimited Messaging

Applies when sending and receiving (i) Text, Picture, and Video Messages with Verizon Wireless and non-Verizon Wireless customers in the United States; (ii) Text, Picture, and Video Messages sent via email; (iii) Instant Messages; and (iv) Text Messages with customers of wireless carriers on participating networks in Canada, Mexico, and Puerto Rico.
Premium Messaging programs not included. Messaging is available from within the National Enhanced Services Rate and Coverage Area.

Unlimited Calling Plan

Nationwide Unlimited Talk and Unlimited Talk & Text are not eligible for any monthly access discounts. Anytime minutes are for live calls between individuals.

National Mobile to Mobile Calling/Friends & Family
National Mobile to Mobile Calling/Friends & Family is not available: (i) to customers whose wireless exchange restricts the delivery of Caller ID; (ii) with fixed wireless devices with usage substantially from a single cell site; (iii) if Call Forwarding or No Answer/Busy Transfer features are activated; (iv) for data usage, including Push to Talk calls, Picture Messaging or Video Messaging; (v) for calls to check your Voice Mail; (vi) for calls to Verizon Wireless customers using any of the Global services; (vii) in those areas of Louisiana and Mississippi where your phone's roaming indicator flashes; and (viii) for incoming calls if Caller ID is not present or Caller ID Block is initiated.

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