Jetpack 4G LTE Mobile Hotspot MiFi 5510L

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L

Find support and online tools for your Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L.
Select Your Device
Apple® iPhone® 6
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Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
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Verizon Wireless USB760 Modem
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Delphi Connect with 4G LTE Mobile Hotspot
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Luge™ by Motorola Prepaid
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Casio G'zOne Brigade®
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Verizon Wireless UM175 USB Modem
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HP® Pavilion dm1-3010nr Notebook
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Motorola RAZR V3m in Gray
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Samsung N150 Netbook
Pantech PN-210
Compaq® Mini CQ10-688nr Netbook
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Nokia 2128i
Verizon Wireless USB1000 Global USB Modem
Motorola RAZR V3c
Nokia 2705 Shade™
Verizon Wireless Adamant™
LG V
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Samsung SCH-a310
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DROID R2D2 by MOTOROLA
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Verizon AD3700 Global USB Modem
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SCH-u410 Prepaid
Nokia 2605 Mirage
HP® Mini 110-3098NR Netbook
HP® Pavilion dm1-2010nr Entertainment Notebook
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Jest™
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Sharp KIN™ TWOm
Verizon Wireless PN-300
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Motorola V710
Motorola V65p
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Motorola MOTO™ Z6cx World Edition without Camera
HP® Mini 210-1076NR Netbook
Nokia 2366i
Verizon KPC680 ExpressCard®
Verizon Wireless Blitz® Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung SCH-a890
HP® Mini 110-1046NR Netbook
Motorola V325xi
Kyocera K404
Samsung i600 Smartphone
Nokia 6215i
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Samsung SCH-i830
BlackBerry® 7750
Samsung SCH-a610
Nokia 6305i
Motorola V120e
Samsung SCH-a970
Motorola T720
Samsung SCH-n330
Motorola T300p
Motorola V276 Prepaid
Motorola C333

Activation & Initial Setup

Activating Your Prepaid Jetpack
[How to Use Guide]
Setup guide for the prepaid jetpack device
Activating Your 4G LTE Mobile Hotspot
[How to Use Guide]
Learn how to activate your 4G LTE Mobile Hotspot.
Activation and Shipping Guide: 4G LTE™ Verizon Jetpack®
[How to Use Guide]
Instructions on activating a replacement 4G LTE Verizon Jetpack and shipping your defective device back to us.
Can I add a jetpack to my plan and split data with another device?
[Community]
I already own a MIFI4 620LE JETPACK WITH SIM. I would like to add it to my account and then SPLIT the present data plan evenly between the two devices. Doing this will alleviate the who has device, mom or me situation. Do not see the option to do this online unless I am buying new/ preowned device which...
Can I add a second jetpack to my data plan?
[Community]
Jet pack. If I purchase a second jet pack can I share the same data plan I bought for the first one?
How do I connect my jetpack to my Toshiba Laptop?
[Community]
I have a new TOSHIBA Satellite C55DT-C5230X Laptop PC with Windows 10. It SEES my Jetpack but cannot connect to it-- it says something about not being able to see the IP address.  What can I do?
How do I connect my jetpack to my laptop?
[Community]
I logged onto the hotspot site 192.168.1.1 to change my settings  and now i can't connect my laptop to my jetpack mifi device, need help please                                                                                                                                                                                                ...
How do I get a text authorization code for a hotspot?
[Community]
How am I supposed to receive TEXT authorization on HOTSPOT   It is hotspot not a phone.   Any help on this?
Why can't I suspend my service and why am I being charged?
[Community]
Hi - I have a Mobile Hotspot Device that I use very infrequently when I have to travel and there is no other service available.  I was suspending the device at Verizon's website for 90 days at a time using the reason "Other" because the device was not lost/stolen and I'm not in the military. ...

Basics

What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26

Battery & Power

Can I leave my Jetpack 6620L plugged in?
[Community]
Hi, I have been searching for an answer whether or not I can leave my (new) Jetpack plugged in. We live remote, and after struggling through a 2-year contract with Hughsnet - I decided to switch to Verizon Wireless for our internet access at home. Can someone tell me if I can leave the Jetpack...
Can the Verizon/Netgear AC791L be left on a charger?
[Community]
Can the Verizon/Netgear AC791L be left plugged in to the charger 24X7?  The Verizon/Novatel 4620L could be left plugged in.  The AC791L displays a message when it's fully charged to unplug from the charger.
The battery on my jetpack isn't charging. What can I do?
[Community]
The battery on my jetpack does not seem to be charging. I have only had the unit for about 6 months. Any suggestions on what I should do? Can the battery be replaced? Thanks

Data

Can I use a jetpack as my hotspot if I have unlimited data?
[Community]
Is this possible? I know I have to purchase the jet pack and hotspot, but could i use my unlimited data??
Do MiFi updates count against your data limit?
[Community]
This evening my MiFi 5510L popped up a message saying that there was an update available so I went ahead and updated.  A little while later I received a message that I had reached 75% of my 2GB data limit.  That leaves me with two questions.  1) Does the download of the update count against...
How can I see data usage on my device?
[Community]
I keep getting this message all the time when I push the button twice and want to see my data usage. It won't give me the data usage on the unit itself. It is brand new and I show data usage on the Verizon site in my account. I want to see it on the hot spot unit.
How do I monitor data usage for several Jetpack devices?
[Community]
Our firm has 6 Jetpack MifIs.  I would like to be able to check the usage of each one on-line. I set up an account for one but do not know how I can add the other 5.  Is it possible to check all 6 devices at once on-line. Thanks.
Is overheating effecting my jetpack speeds?
[Community]
I have a jetpack 5510L.  For some reason today has been a day when no matter what I want to view the pages are taking forever to load.  I have had this device for a few months and it has not been this bad.  I did a speedtest twice.  Ping = 38 and 33  Download = .72 and .76 ...
Will using Pandora on a jetpack connection count against my data?
[Community]
Does using Pandora on a jetpack connection count against my 10 gig account? How many gigs does Pandora use?

Device Settings

Can I activate echolink on a Mi-Fi 4620L?
[Community]
I need to have port 5198 and port 5199 open to have this program to work.  I have tried the pass forward but I can't seam to get it to work.  Has anyone gotten this program to work on mifi 4620L.   Can anyone help me to open the ports to get the program to work. Thank You.
Can I change my NAT settings on my 890l so can play XBox 360 online?
[Community]
Can I change my NAT settings  on my 890l so can play xbox 360 how i go about it
Can I provide external access to my Foscam IP camera via my jetpack?
[Community]
Hi.  I have been (unsuccessfully) trying to provide external access to my Foscam Fl8910W camera connected to a MiFi 4620L. I have tried to port forward and use DMZ. From what I little I have been able to find reading through the forum, it seems as the 4620L does not truly provide port forwarding...
How do I connect my 4GLTE Jetpack to my Amazon FireHD7?
[Community]
I am using my JetPack with my laptop, connected by a USB. It doesn't work remotely so I need to use the USB cord,.I'd like to use the JetPack with my new HD7 but the USB connector is too large.  Is there an adaptor I can use? WIll the Jetpack actually work with the HD7? What to do?
How do I delete old notifications?
[Community]
We have a Verizon MiFi 4620LE Jetpack.  It works great - no problems.  I have a question about the "notification" text messages received by the device.  I have old messages listed that go back 2 years, and I want to erase them.  I see no way to do this using the menu functions. ...
How do I find the password for aVerizon Jetpack 4G LTE Mobile Hotspot MiFi6620L?
[Community]
I cannot find the WPA2 pass code for my Verizon Jetpack® 4G LTE Mobile Hotspot MiFi6620L, I tried all day to use the Smart TV at work and it just would not work.  This has been frustating and when I try to sign in to get the information I am asked a user ID, I never received that information. ...
How do I manage my account?
[Community]
how can I manage my mifi account
How do I remove MAC filters?
[Community]
On the Jetpack 890L, I know how to add MAC filters, but when I add filters, no other devices can connect. How do I open it back up to allow any devices to connect? Deleting the filters seems to cause it to not to allow anything to connect. Do I just need to wipeout the filters and do a factory reset to...
How do I set up a wireless printer with security using a Mi-Fi 4620L?
[Community]
I am having trouble connecting HP P1102w wireless printer to Verizon Jetpack MiFi 4620L using laptop running Windows 7 32 bit.  Have also tried laptops with Windows 7 64 bit and Windows XP to no avail.  The only way I can get the printer set up is by turning off all security on the 4620L - the...
I changed the network name and password on my Jetpack MiFi 6620L and now I cannot connect to it. How do I reset it?
[Community]
I changed the network name and password on my Jetpack MiFi 6620L and now I cannot connect to it. Please help me to reset it. Thanks.
Is my jetpack locked to the Verizon network?
[Community]
Hi i have purchased the jetpack 6620L for 209 $ from Amazon. Is the Broadband locked to verizon's network only or i can use it in different countries with different sim cards and networks ?  If so, how can i unlock it ?
Is there a Mi-Fi device that will accept an external antenna?
[Community]
I need to see if Verizon offers a MiFi unit that accepts an external antenna.  I live on a boat in the San Leandro Marina of Northern California.  Verizon knows this location to be a cell black hole.  Local entertainment is provided by nearby hotel guests screaming into their cell phones...
What is a good signal to noise ratio number?
[Community]
Can I please get some kind of reference to the numbering of the SNR entry in "About Jetpack<>Diagnostics"   I just received one of the Wilson Sleek booster cradles and see an improvement of the signal strength from about -112dbm without the cradle, up to about -84dbm when in the cradle....
What should I do if I want to sell a used Mi-fi 4510L?
[Community]
My work provided me with a Verizon Mifi 4510L. It was set up (user name/password) by our network administrator. We recently upgraded and our administrator told us he didn't want the Mifi unit back so I was considering selling it on Ebay. If I do so what should and/or shouldn't I do? Should I change the...
Where is the reset to default button on my jetpack?
[Community]
I need to reset my Verizon Jetpack 4510l to defaul,t need help please.
Why can I only visit the jetpack homepage?
[Community]
I use the Verizon JetPack (MiFi5510L). It says that it is connected to my laptop but I can only go to the JetPack homepage. Even the links from the homepage won't go anywhere.
Why can't I log in to my jetpack to change the SSID and password?
[Community]
No problem getting on-line. Device says to change SSID and PW I should go to http://my.jetpack. No such web page exists, I am told. 192.168.1.1 resolves to http://my.jetpack/cgi/webui.cgi?id=apps_home but that page is also nonexistent. Thanks!
Why does my Jetpack need to be rebooted every week?
[Community]
I have a Jetpack 5510 at my lake cabin that runs my Nest thermostat and Belkin Cam. It needs rebooting every week to keep the Nest and Cam online. Is this normal? Can I reboot it remotely? Is there a better device than the Jetpack to provide wireless at the cabin? There is no other service or land line...
Why is my hotspot flashing three red lights?
[Community]
Why is my hotspot flashing three red lights? I lose the Internet connection when this happens.

GPS & Location Based Services

Hotspot

Can I connect via remote desktop to a computer connected to a Jetpack?
[Community]
I would like to connect to a Windows machine that is connected to a JetPack 6601 from a Windows machine using Remote Desktop.  So basically I have computer that is located in a car that is connected wirelessly to a jetpack.I need to connect to this computer from a desktop computer. Could somebody...
Can I have a powered vehicle mounted antenna for a 4510L?
[Community]
I am looking for some input on finding a powered (amplified) vehicle mounted antenna for a 4510L. The vehicles are very close to the Canada border (less than 2-3 miles). The drivers are able to access the internet in a few places, but there seems to be lots of dropped connections causing issues for them....

Lock, Unlock, Password & Security

How do I change my jetpack password?
[Community]
I have forgotten how to change my password on my MiFi Jetpack in MyVerizon.  Help please.
How do I change the password for others to log on to my jetpack?
[Community]
Rookie user...I am trying to change the password for others to log on to my jetpack. User Guide says to go to http://myjetpack but it comes back as site not found. What am I missing? Is there another way? Thanks!
How do I change the password on my hotspot?
[Community]
I think someone has "borrowed" my hotspot password and uses it when I do.  My data usage has doubled in the last month and yet I use it less.  I want to change the password on it.  Does anyone know how?
How do you change the password on your jetpack?
[Community]
How do you change your user password on your jetpack hotspot?
Why does my jetpack automatically connect instead of asking for a new password?
[Community]
I have a lot of unexplained data usage on my Verizon 890L jetpack and have a concern about unauthorized users. I called Customer Service and was advised to change the password on the device.  I went to http://vz.hotspot and changed the password as advised. So why, when I turn the jetpack on, does...

Operating System & Software

Software Update: Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L.
Are there software updates for jetpacks?
[Community]
Are there software updates for jetpack?
How do I get my mi-fi 4510L to update?
[Community]
I have reactivated my hotspot 4510L and it working great.This is not a high priority concern of mine but I thoughtit was a good question to ask on this Jetpack user forum. I decided to login as admin on the hotspot's local configurationpage and noticed that a mandatory update had failed. Should Itry...
How do I stop WIndows 10 forced update downloads?
[Community]
I have to ration my use of my 6620L Jetpack, or go over our usage allotment.  My limited reading of information about Windows 10 indicates that it forces downloads of Windows updates; I want to avoid these downloads when using our Jetpack. If there is one address Microsoft uses for updates,...
My device is stuck in update mode even though the update is finished. What should I do?
[Community]
I have a Mifi 4260L that when connecting to the internet the other day, the Mifi page came up and said "Download of software completed" and the only option is to install the update.  However this did nothing every time, even letting it sit there to "install".  So I did the manual firmware update...
Where can I find software updates for a MiF4620L?
[Community]
Does anyone know the live link for SW upgrade for the MiFi4620L Jetpack?  The links provided by the Verizon website are dead.
Why can't I log in to my Mi-Fi Settings webpage after an update?
[Community]
The admin password is still the same, but when I click on the Login button on vz.hotspot/index.html, nothing happens, not even an error message. I've tried Firefox 25.0.1 and Opera 15. I also popped the device's battery. I've thought of doing a factory reset, thus setting it back to the default passwords,...
Why does my 4620L spontaneous power-off?
[Community]
HiI'm using a 4620L at a remote site in an always-on setting.  I have it set to "never" turn off, and I have a device connected to the 4620L that regularly connects to the internet (say every 60 to 120 seconds).    Ever since the firmware update in early December, it is experiencing...

SIM Card

Remove the SIM Card - Verizon Jetpack® 4G LTE Mobile HotSpot - MiFi® 5510L
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/not valid/failure/not recognized/misaligned)or connectivity issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may...
Can I take my sim card out of my phone and use it in a jetpack?
[Community]
I will soon have an unlimited data line freeing up on my account.  Can I take the sim card out of the phone on that line and put it in a mifi device and use it as a hotspot and keep my unlimited data on that line?
Can I transfer a SIM card from a SCH-LC11 to a 6620L Jetpack?
[Community]
Currently don't have the SCH-LC11 in hand and could not find what SIM is in it. I am trying to replace my SCH-LC11 hot spot with a 6620L Jetpack that I purchased. Can I simply transfer the SIM card from one to the other and be up and running? Or will I have to get Verzion in involved? Like go to the Verizon...
Can you use an international SIM card in the Jetpack 4G LTE Mobile Hotspot MHS291L?
[Community]
gemini201 asked Verizon Wireless: Q: Can you use an international SIM card in the Jetpack 4G LTE Mobile Hotspot MHS291L? A: Yes, this is a global device and 4G global devices are unlocked to be used with international carrier SIM cards.
Why does my Jetpack say No Service?
[Community]
My jetpack does not connect out - says no service.  I am able to use my phone as a hotspot and have no issues. - What is going on with the jetpack?
Will the jetpack 6620 work with different sim cards?
[Community]
Hey im about to buy a jetpack 6620 , i travel world wide , does this works with different sim cards , so if i travel to brasil and buy a sim card from brasil would it work? I will do this on several countries, thanksjetpack 6620

Sounds, Volume & Audio

Wi-Fi & Network

Prepaid Mobile Broadband FAQs
[FAQs]
Learn about your options for connecting data-only devices to the Verizon Wireless network with no long-term contract.
Set Up Wi-Fi Connection - Macintosh® OS X
[Device-Specific Instructions]
This may help connect the Wi-Fi on your Macintosh OS X computer to your Internet-capable device. This may help if you're having issues connecting to Wi-Fi. Visit our Wi-Fi FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These...
Wi-Fi Encryption Key/Passphrase
[Device-Specific Instructions]
To find the password/key for your Internet-capable device/jetpack/hotspot, view this info. This may help if you're having issues connecting to Wi-Fi. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Add a Wi-Fi Connection - Windows® 10
[Device-Specific Instructions]
Set Up Wi-Fi Connection - VZAccess® Manager
[Device-Specific Instructions]
Remove Wi-Fi Connection - Windows® 10
[Device-Specific Instructions]
Are there software updates for jetpacks?
[Community]
Are there software updates for jetpack?
Can I connect via remote desktop to a computer connected to a Jetpack?
[Community]
I would like to connect to a Windows machine that is connected to a JetPack 6601 from a Windows machine using Remote Desktop.  So basically I have computer that is located in a car that is connected wirelessly to a jetpack.I need to connect to this computer from a desktop computer. Could somebody...
Can I get service in other countries with a jetpack?
[Community]
Can the Jetpack® MiFi® 6620L be used to allow phones to work in countries that they aren't capable of working in?
Can I increase signal strength with an antenna?
[Community]
Purchased a 5510L to use in a rural area.(north central Louisiana) Device stays in home with a tin roof, signal is terrible (-98) if I want to ATTEMPT to increase signal can anyone suggest hardware to purchase? I don't see an external antenna port on this device so I'm not sure what I can use to help...
Can I use a Verizon MiFi 24/7?
[Community]
Could I have the device on 24/7. Is it a decent speed? Is it reliable? How would it be for xbox? What's the difference between these two units MiFi 6620L and MIFI MHS291L? Does the 6620L have better performance or is the only difference the longer battery life/color screen? Does the MiFi device shut off...
Can I use my Verizon Jetpack to connect my desktop computer to the internet?
[Community]
Can I use my Verizon Jetpack to connect my desktop computer to the internet?
Can Verizon close my account after a long period of not using a Mi-Fi device?
[Community]
I purchased a MyFi Jetpack on a pre-pay plan to use on my boat during summers.   I do not plan to use it again until next May or June. Question #1:  Is it true that Verizon can close my account (unilaterally) and confiscate my unused account balance (without warning) after a period...
How do I access the WEP key on my Jetpack?
[Community]
What is the WEP key on my mifi jetpack and how do I access it
How do I fix an "internet status: disconnected" error?
[Community]
My jetpack is connected to my laptop but it says no internet access. I went to the admin page and it says internet connection : disconnected. I used to be able to just reconnect and now I don't see that option. Help
How do I fix my limited connection?
[Community]
My computer, PC Windows 8.1, constantly gets knocked off the internet and the connection icon shows "Limited".  I have tried changing channels in the settings but nothing seems to take care of the problem.  Anyone have advice on this issue??
How do I get my jetpack to reconnect?
[Community]
I own the verizon mifi 5510l. I've had it for months and it has worked great. I updated it, and now it constantly says obtaining IP address and it won't let me connect! How do I fix it?
How do I remove MAC filters?
[Community]
On the Jetpack 890L, I know how to add MAC filters, but when I add filters, no other devices can connect. How do I open it back up to allow any devices to connect? Deleting the filters seems to cause it to not to allow anything to connect. Do I just need to wipeout the filters and do a factory reset to...
If a Mi-Fi is connected but not actively being used, will it still use data?
[Community]
If computer is on overnight but not in use, meaning MiFi connected, with that use up my data plan? Or does it use up with "active" use only? I'm sharing internet with other people so I'm not sure my data plan is being used on purpose or just getting eaten up while we are all asleep? I'm already maxed...
Is the Verizon Jetpack 4G LTE Mobile Hotspot - AC791L capable of 4G XLTE?
[Community]
I bought a AC791L Jetpack thinking it was 4G XLTE capable, but I am not sure it is.   Is the 6620L Jetpack 4G XLTE?   Did I make a mistake buying the wrong one?
Starting the WLAN service - Windows® Vista
[Device-Specific Instructions]
What does it mean when my MIFI says 1x?
[Community]
my MIFI is saying 1x, but it is a 4g mifi.
What network setting should I use with my Jetpack AC791L?
[Community]
I will be receiving my upgraded Jetpack AC791L mobile hotspot tomorrow and would like to know what network technology setting to use to avoid roaming charges. The selections are Global, LTE only, CDMA only, and LTE/UMTS/GSM.
Why can't I use my jetpack in a hospital?
[Community]
Hi, While visiting my father in Ellis hospital I tried to use my mifi to provide internet service to my ipad- three times over three days.  The ipad didn't see the mifi. At first, I thought there was a problem with my mifi, but the mifi/ipad combo worked fine once I got away from the hospital. How...
Why can't my Jetpack 5510L connected devices communicate with each other?
[Community]
But Wi-Fi privacy separation is disabled. Tried multiple ports no luck. Thanks for any info.
Why does my jetpack keep disconnecting?
[Community]
I keep my machines running 24/7.  When I leave the office for several days I get disconnected from the internet and need to reset the Jetpack.  This precludes me from working remotely. Has anyone experienced this problem?  Any suggestions for a solution? Thanks
Why won't my 4510 MIFI connect to the network?
[Community]
My 4510 MIFI has been working fine for several months, but the past several days the service status LED is solid violet instead of green. My devices connect to it, but there is no internet connection. I have tried factory reset, taking the sim out, etc. with no effect. I have tried it in different...
Why won't my MHS291LVW connect to one of my PC's?
[Community]
We have a very strange problem. We have an MHS291LVW jetpack used in a bus for a mobile solution. We have a public access PC and two staff PCs on this bus. Both staff PCs will connect to the jetpack wifi just fine. The public access PC will not. The public access PC will connect to other jetpacks of the...
Why won't my iPhone 5S sign on to my 890L-DE84?
[Community]
It has worked fine for a long time now my Mac Book Air still signs on but iPhone will not anymore? It just will not accept the password from the back of the device, "Unable To Join" is all I get
Why won't my jetpack connect to my PC?
[Community]
i have an 890l jetpack. its software is up to date. my macbook connects to it. my win 8 machine will connect to the jetpack, but notto the internet. the win 8 machine will connect to my att wireless router. please advise.
Will tethering my Jetpack 6620l be faster than using wi-fi?
[Community]
Is tethering faster than WIFI? How do I tether? Does the antenna help a lot?

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