Jetpack 4G LTE Mobile Hotspot MiFi 5510L

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L

Find support and online tools for your Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L.
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Delphi Connect with 4G LTE Mobile Hotspot
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Activation & Initial Setup

Activating Your Prepaid Jetpack
[How to Use Guide]
Setup guide for the prepaid jetpack device
Activating Your 4G LTE Mobile Hotspot
[How to Use Guide]
Learn how to activate your 4G LTE Mobile Hotspot.
Activation and Shipping Guide: 4G LTE™ Verizon Jetpack®
[How to Use Guide]
Instructions on activating a replacement 4G LTE Verizon Jetpack and shipping your defective device back to us.

Basics

What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26

Battery & Power

The battery on my jetpack isn't charging. What can I do?
[Community]
The battery on my jetpack does not seem to be charging. I have only had the unit for about 6 months. Any suggestions on what I should do? Can the battery be replaced? Thanks
The battery on my jetpack isn't charging. What can I do?
[Community]
The battery on my jetpack does not seem to be charging. I have only had the unit for about 6 months. Any suggestions on what I should do? Can the battery be replaced? Thanks

Data

Learn How Data is Being Used on Your Account
[Video]
The data utilization tool in My Verizon provides you with an easy to read estimate of your data usage and how it's broken out. Watch this video to learn more.
Length: 1:10
Is overheating effecting my jetpack speeds?
[Community]
I have a jetpack 5510L.  For some reason today has been a day when no matter what I want to view the pages are taking forever to load.  I have had this device for a few months and it has not been this bad.  I did a speedtest twice.  Ping = 38 and 33  Download = .72 and .76 ...
Will using Pandora on a jetpack connection count against my data?
[Community]
Does using Pandora on a jetpack connection count against my 10 gig account? How many gigs does Pandora use?

Device Settings

How do I find the password for aVerizon Jetpack 4G LTE Mobile Hotspot MiFi6620L?
[Community]
I cannot find the WPA2 pass code for my Verizon Jetpack® 4G LTE Mobile Hotspot MiFi6620L, I tried all day to use the Smart TV at work and it just would not work.  This has been frustating and when I try to sign in to get the information I am asked a user ID, I never received that information. ...
How do I remove MAC filters?
[Community]
On the Jetpack 890L, I know how to add MAC filters, but when I add filters, no other devices can connect. How do I open it back up to allow any devices to connect? Deleting the filters seems to cause it to not to allow anything to connect. Do I just need to wipeout the filters and do a factory reset to...
Why can I only visit the jetpack homepage?
[Community]
I use the Verizon JetPack (MiFi5510L). It says that it is connected to my laptop but I can only go to the JetPack homepage. Even the links from the homepage won't go anywhere.
Why is my hotspot flashing three red lights?
[Community]
Why is my hotspot flashing three red lights? I lose the Internet connection when this happens.

GPS & Location Based Services

Mobile Hotspot

Can I connect via remote desktop to a computer connected to a Jetpack?
[Community]
I would like to connect to a Windows machine that is connected to a JetPack 6601 from a Windows machine using Remote Desktop.  So basically I have computer that is located in a car that is connected wirelessly to a jetpack.I need to connect to this computer from a desktop computer. Could somebody...

Operating System & Software

Software Update: Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L.
Are there software updates for jetpacks?
[Community]
Are there software updates for jetpack?
How do I stop WIndows 10 forced update downloads?
[Community]
I have to ration my use of my 6620L Jetpack, or go over our usage allotment.  My limited reading of information about Windows 10 indicates that it forces downloads of Windows updates; I want to avoid these downloads when using our Jetpack. If there is one address Microsoft uses for updates,...

SIM Card

Remove the SIM Card - Verizon Jetpack® 4G LTE Mobile HotSpot - MiFi® 5510L
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/not valid/failure/not recognized/misaligned)or connectivity issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may...
Can I take my sim card out of my phone and use it in a jetpack?
[Community]
I will soon have an unlimited data line freeing up on my account.  Can I take the sim card out of the phone on that line and put it in a mifi device and use it as a hotspot and keep my unlimited data on that line?

Sounds, Volume & Audio

Wi-Fi & Network

Prepaid Mobile Broadband FAQs
[FAQs]
Learn about your options for connecting data-only devices to the Verizon Wireless network with no long-term contract.
Set Up Wi-Fi Connection - Macintosh® OS X
[Device-Specific Instructions]
This may help connect the Wi-Fi on your Macintosh OS X computer to your Internet-capable device. This may help if you're having issues connecting to Wi-Fi. Visit our Wi-Fi FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These...
Wi-Fi Encryption Key/Passphrase
[Device-Specific Instructions]
To find the password/key for your Internet-capable device/jetpack/hotspot, view this info. This may help if you're having issues connecting to Wi-Fi. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Add a Wi-Fi Connection - Windows® 10
[Device-Specific Instructions]
Set Up Wi-Fi Connection - VZAccess® Manager
[Device-Specific Instructions]
Remove Wi-Fi Connection - Windows® 10
[Device-Specific Instructions]
Starting the WLAN service - Windows® Vista
[Device-Specific Instructions]
Are there software updates for jetpacks?
[Community]
Are there software updates for jetpack?
Can I connect via remote desktop to a computer connected to a Jetpack?
[Community]
I would like to connect to a Windows machine that is connected to a JetPack 6601 from a Windows machine using Remote Desktop.  So basically I have computer that is located in a car that is connected wirelessly to a jetpack.I need to connect to this computer from a desktop computer. Could somebody...
Can I get service in other countries with a jetpack?
[Community]
Can the Jetpack® MiFi® 6620L be used to allow phones to work in countries that they aren't capable of working in?
Can I use a Verizon MiFi 24/7?
[Community]
Could I have the device on 24/7. Is it a decent speed? Is it reliable? How would it be for xbox? What's the difference between these two units MiFi 6620L and MIFI MHS291L? Does the 6620L have better performance or is the only difference the longer battery life/color screen? Does the MiFi device shut off...
Can I use my Verizon Jetpack to connect my desktop computer to the internet?
[Community]
Can I use my Verizon Jetpack to connect my desktop computer to the internet?
How do I access the WEP key on my Jetpack?
[Community]
What is the WEP key on my mifi jetpack and how do I access it
How do I fix my limited connection?
[Community]
My computer, PC Windows 8.1, constantly gets knocked off the internet and the connection icon shows "Limited".  I have tried changing channels in the settings but nothing seems to take care of the problem.  Anyone have advice on this issue??
How do I remove MAC filters?
[Community]
On the Jetpack 890L, I know how to add MAC filters, but when I add filters, no other devices can connect. How do I open it back up to allow any devices to connect? Deleting the filters seems to cause it to not to allow anything to connect. Do I just need to wipeout the filters and do a factory reset to...
Is the Verizon Jetpack 4G LTE Mobile Hotspot - AC791L capable of 4G XLTE?
[Community]
I bought a AC791L Jetpack thinking it was 4G XLTE capable, but I am not sure it is.   Is the 6620L Jetpack 4G XLTE?   Did I make a mistake buying the wrong one?
What network setting should I use with my Jetpack AC791L?
[Community]
I will be receiving my upgraded Jetpack AC791L mobile hotspot tomorrow and would like to know what network technology setting to use to avoid roaming charges. The selections are Global, LTE only, CDMA only, and LTE/UMTS/GSM.
Why can't my Jetpack 5510L connected devices communicate with each other?
[Community]
But Wi-Fi privacy separation is disabled. Tried multiple ports no luck. Thanks for any info.
Why won't my jetpack connect to my PC?
[Community]
i have an 890l jetpack. its software is up to date. my macbook connects to it. my win 8 machine will connect to the jetpack, but notto the internet. the win 8 machine will connect to my att wireless router. please advise.

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