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Kickbit FAQs

[FAQs]

General Information
  1. What is Kickbit?
    Kickbit is a free app that allows you to earn mobile data on your Verizon Wireless Prepaid Smartphone Plan. You can earn extra data with Kickbit by completing tasks such as watching videos, taking surveys, testing free trials, and shopping for goods and services.

    You can then transfer your earned data to your Verizon Wireless Prepaid Smartphone plan.


  2. Does Kickbit work on tablets?
    No, Kickbit is only supported on Verizon Wireless Prepaid Smartphone Plans at this time.


  3. How do I set up a Kickbit account?
    Complete the following steps to set up a Kickbit account:
    1. Download the Kickbit app in Google Play™ or the Apple® App Store℠
    2. Follow the on-screen prompts on the app to create a Kickbit account.
    You’ve successfully set up a Kickbit account.


  4. How do I add and verify my device for Kickbit?
    To add or verify your device, you first need to create an account on the Kickbit app.
    1. Add the mobile number of your device to your account.
    2. Tap Verify to confirm that you are the owner of the device that’s attached to that mobile number.
    3. You’ll get a text message with a personal code. Enter the code into the Kickbit app.
    You’ve successfully added and verified your device.

    To learn more, visit the Kickbit Support website or tap Help on the Kickbit dashboard.


  5. How do I earn data?
    Tap Earn Data on the Kickbit app dashboard to view and complete offers to earn data. Some examples of offers are:
    • Filling out surveys
    • Trying new services
    • Shopping online
    When you’re connected to Wi-Fi, additional offers will be available, like trying new apps and watching videos.


  6. How long does it take for data to be applied to my Kickbit account?
    It can take between 10 minutes to 24 hours for the mobile data reward to be applied to your Kickbit account, depending on the offer, sponsor or advertiser. You can always check your rewards by tapping Activity from the Kickbit app dashboard screen. Once you get your reward, it is stored in your Kickbit account, and you can use it when you need more mobile data.

    Note: You can only complete a specific offer once.

    To learn more, visit the Kickbit Support website or tap Help on the Kickbit dashboard.


  7. How do I transfer earned Kickbit data to my Verizon Prepaid Smartphone Plan?
    To transfer data from your Kickbit account to your Verizon Wireless Prepaid Smartphone plan:

    1. From the Kickbit app dashboard, tap Transfer Data
    2. Enter the amount you want to transfer
    3. Tap Transfer
    Transferring your earned data simply means that you're moving your earned data from your Kickbit account to your Verizon Wireless Prepaid Smartphone plan.

    Unused transferred data will expire at the end of the bill cycle.

    To learn more, visit the Kickbit Support website or tap Help on the Kickbit dashboard.


  8. Which devices can use Kickbit?
    Kickbit can be used with any Verizon Wireless prepaid smartphone that is active on a monthly smartphone plan..

    To learn more, visit the Kickbit Support website or tap Help on the Kickbit dashboard.


  9. Where can I get the Kickbit app?
    You can download it for free in Google Play™ and the Apple App Store℠.

    To learn more, visit Kickbit Support at support.kickbit.com or browse the knowledge center (tap "Help" from the Kickbit dashboard)


  10. I forgot my Kickbit password, how do I reset it?
    You can reset your password using the Kickbit app, from a mobile browser or desktop browser.

    1. From the Sign In screen, click or tap Forgot your password?
    2. Enter the email address used to create your account and Kickbit will email you a temporary password.
    3. Enter this temporary password, then a new password of your choosing.
    To learn more, visit the Kickbit Support website or tap Help on the Kickbit dashboard.


  11. I have a new (or pre-owned) Verizon Prepaid Smartphone.  How do I add this device to my Kickbit account?
    From the Kickbit app dashboard, tap on the gear icon in the upper left of the screen and navigate to "Manage devices". Tap Add new device and follow the on-screen instructions.

    Don't forget to remove your old device if you're not planning on using it anymore. Simply tap the listed device and choose Remove device.

    To learn more, visit the Kickbit Support website or tap Help on the Kickbit dashboard.


  12. How do I cancel my Kickbit account?
    If you decide to cancel your account, any data you have in your Kickbit account will be transferred to your data plan if, at the time of cancellation, you are on a supported data plan.

    To complete the cancellation process, contact Kickbit with your email address and mobile number to cancel your account.

    To learn more, visit the Kickbit Support website or tap Help on the Kickbit dashboard.


  13. How do I contact Kickbit?
    You can visit Kickbit Support or use the contact form.


  14. How much data can I redeem on Kickbit each month, when can I redeem it, and when can I use it?
    You can transfer up to 1 GB of data a month from your Kickbit account to your Verizon Wireless Prepaid Smartphone Plan. You can transfer data from your Kickbit account when you have an active service plan, and that data can be used during the service plan in which it was transferred. Customers that do not have an active prepaid smartphone plan ( service has not been renewed) will not be able to either use transferred data (any unused transferred data will be lost at the end of the plan period in which it was transferred), or transfer any new data.

    To learn more, visit the Kickbit Support website or tap Help on the Kickbit dashboard.


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