Select Your Device
Apple® iPhone® 6
Samsung Galaxy S® 5
Apple® iPhone® 6s Plus
Apple® iPhone® 6 Plus
Apple® iPhone® 6s
Apple® iPhone® 5s
Samsung Galaxy S® 6
Samsung Galaxy S7
Samsung Galaxy S® 4
Samsung Galaxy Note® 4
Apple® iPhone® 5c
Samsung Galaxy Note5
Samsung Convoy™ 3
DROID TURBO 2
DROID MAXX by MOTOROLA
Samsung Galaxy S7 edge
Verizon Ellipsis™ Jetpack®
Apple® iPhone® 5
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
LG G3
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Apple® iPhone® 4s
LG G4™
Droid Turbo by Motorola
Samsung 3G Network Extender
Verizon Ellipsis™ 7
Apple® iPad® 2
Apple® iPhone® 4
Apple® iPhone® SE
Verizon Ellipsis® 8
Samsung Galaxy S® 6 edge
Samsung Galaxy S® III
Verizon Jetpack® MiFi® 6620L
DROID MAXX 2
Samsung Galaxy S6 edge +
Samsung Galaxy Note® 3
DROID MINI by MOTOROLA
LG Revere® 3
LG Cosmos™ 3
LG G2
Samsung Gusto® 3
Samsung Galaxy J1™ Prepaid
LG G Vista
HTC One® (M8)
DROID RAZR M by MOTOROLA
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon MiFi® 4G LTE Global USB Modem U620L
Brigadier™ by Kyocera
LG V10™
LG Extravert™ 2
Samsung Galaxy J3 (2016)
Verizon Wireless Home Phone
Casio G'zOne Commando®
Ellipsis™ Jetpack® MHS800L
DROID ULTRA by MOTOROLA
HTC Desire® 526
Pantech 4G LTE Global USB Modem UML290
Verizon 4G LTE Broadband Router with Voice
HTC One M9
LG G5
DuraXV
LG Optimus Zone™ 3 Prepaid
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Casio G'zOne Commando® 4G LTE
Samsung Galaxy S® 4 mini
Casio G'zOne Ravine® 2
GizmoPal™
LG G Pad 8.3 LTE
Samsung Galaxy Note® II
Verizon 4G LTE USB Modem 551L
Galaxy Note® Edge
Sony Xperia® Z3v
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG K4™ LTE
HTC Desire® 626
Transpyre™ Prepaid
Samsung Galaxy J3 V
Samsung 4G LTE Network Extender
Moto X™ by Motorola
DROID TURBO 2 - Designed by You
LG K8 V
Samsung Convoy™ 2
Moto E™ Prepaid
Nokia Lumia 928
Samsung Brightside™
Microsoft Lumia 735
Nexus 6
Moto G™ by Motorola
Verizon 4G LTE USB Modem UML295
Nokia Lumia Icon
Samsung Gusto® 2
hum by Verizon
LG Exalt™
Verizon 4G LTE Broadband Router
Samsung Intensity™ II
Moto X™ (2nd Gen.)
Verizon Ellipsis® 10
BlackBerry® Bold™ 9930 smartphone
LG Revere®
GizmoGadget™ by LG
Verizon Wireless AirCard® 595
HTC One®
Nokia Lumia 822
GizmoPal® 2 by LG
Lucid™3 by LG
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
iPad® Pro
LG Cosmos™ 2
Gear S2
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
DROID RAZR by MOTOROLA
HTC One® (M8) for Windows®
Gear S®
LG Octane™
LG Terra™
LG Optimus Zone™ 2 Prepaid
Blackberry Classic
Samsung Convoy® 4
LG Optimus Exceed™ 2
Samsung Intensity™ III
Samsung Galaxy S® III mini
Samsung Galaxy Tab® 2 (7.0)
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Revere® 2
iPad® Air 2
DROID RAZR MAXX HD by MOTOROLA
DROID INCREDIBLE 4G LTE by HTC
Lancet™ for Android™
Verizon LTE Internet and Home Phone
LTE Internet (Installed)
Samsung Convoy™
Watch Urbane™ 2nd Edition LTE
DROID RAZR MAXX by MOTOROLA
LG enV®3
HTC 10™
LG Accolade™
Lancet™
PRIV™ by Blackberry®
Verizon SureResponse®
DROID DNA by HTC
BlackBerry® Z10 smartphone
DROID RAZR HD by MOTOROLA
LG Exalt™II
HTC One® remix
BlackBerry® Q10 smartphone
Apple® iPad® mini with Retina display
G Pad™ 10.1 LTE
LG G Pad™ X8.3
Apple® iPad® Air™
Samsung Gusto®
LG Cosmos™
Casio G'zOne Ravine®
Samsung Galaxy Tab S2
Enact™ by LG
DROID 3 by MOTOROLA
G Pad™ 7.0 LTE
Apple® iPad® with Wi-Fi + 4G
DROID X by MOTOROLA
DROID 4 by MOTOROLA
Galaxy Tab E (8.0)
Apple® iPad® mini
Samsung Galaxy Stellar™
Microsoft Surface 3
DROID by MOTOROLA
Verizon Wireless USB760 Modem
DROID BIONIC by MOTOROLA
Samsung Galaxy Tab® 4 (10.1)
Kyocera DuraXV+
DROID X2 by MOTOROLA
Lucid™ by LG
Ellipsis® Kids
Motorola RAZR V3m
Samsung Illusion™
LG VX8300
Samsung Galaxy™ Stratosphere™ II
BlackBerry® Z30 smartphone
LG Extravert™
Galaxy Nexus by Samsung
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 2 (10.1)
HTC One® max
Lucid™2 by LG
BlackBerry® Bold 9650 smartphone
LG Vortex™
Hydro ELITE by KYOCERA
iPad Pro™ (9.7-inch)
Motorola MOTO™ W755
LG 4G LTE USB Modem VL600
HTC Desire® 612
Samsung Galaxy Tab®
Motorola Barrage™
Samsung Haven™
Google Nexus 7
Galaxy Tab E
Samsung Intensity™
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Galaxy Tab® 4 (8.0)
LG enV®2
Samsung Alias™ 2
Casio G'zOne Boulder®
LG enV® TOUCH
Pantech Hotshot™
LG VX5500
Pantech Perception™
iPad® mini 4
Samsung Smooth™
Pantech Jest™ 2
Windows Phone 8X by HTC
Samsung Fascinate™
Moto X™ - Designed by You (2nd Generation)
LG Optimus Zone™
Apple® iPad® with Retina display
Moto X™ - Designed by You
Spectrum™ 2 by LG
Pantech Breakout™
Motorola XOOM™ 4G LTE
LG VX8360
BlackBerry® Tour™ 9630 smartphone
LG Cosmos™ Touch
Samsung Galaxy Note® Pro
Samsung Galaxy™ Stratosphere™
Verizon MiFi™2200 Intelligent Mobile Hotspot
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Tab® (10.1)
Samsung Knack™
DROID 2 GLOBAL by MOTOROLA
DROID CHARGE by SAMSUNG
LG Migosm
Samsung ATIV SE™
THUNDERBOLT™ by HTC
Samsung Galaxy Legend™
Verizon Wireless UMW190 Global USB Modem
Sony Xperia® Z2
Dell™ Vostro™ V13 Laptop
Casio G'zOne Brigade®
Pantech Marauder™
Verizon Wireless AirCard® 595U USB Modem
LG VX5400
Samsung ATIV Odyssey™
Nokia Lumia 2520
Samsung Galaxy Tab® S
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Verizon Converged VOIP Device
DROID INCREDIBLE by HTC
iPad® mini 3
DROID 2 by MOTOROLA
Casio G'zOne Rock™
Samsung SCH-u340
HTC Rhyme™
Motorola W385
Intuition™ by LG
Luge™ by Motorola Prepaid
Samsung Galaxy Camera®
DROID PRO by MOTOROLA
Verizon Wireless UM175 USB Modem
Samsung Galaxy Tab® (7.7)
Samsung Gear S2 classic
ZenPad™ Z8
Samsung Galaxy Note® 10.1
Verizon Wireless G'zOne Type-S
HTC Rezound™
Samsung SCH-u410
BlackBerry® Curve™ 9330 smartphone
BlackBerry® Pearl™ Flip 8230 smartphone
LG VX8350
LG Dare™
Verizon Wireless USB720 Modem
LG Voyager™
Samsung Galaxy Note® 10.1 2014 Edition
LG Ally™
Samsung Reality™
Motorola MOTO™ VU204
Blackberry Classic Non-Camera
Motorola Adventure™ V750
Verizon Wireless Escapade®
BlackBerry® Storm2™ 9550 smartphone Prepaid
Samsung Galaxy View
Revolution™ by LG
Spectrum™ by LG
Pantech Crux™
BlackBerry® Curve™ 8330 smartphone
Delphi Connect
Samsung Juke
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
HTC Trophy™
BlackBerry® Curve™ 8530 smartphone
Samsung Gem™
LG Chocolate® Touch
BlackBerry® Torch™ 9850 smartphone
Apple® iPad®
LG Enlighten®
Verizon Wireless Coupe™
Samsung Alias™
LG VX5300
Pantech Caper™ Prepaid
Casio EXILIM
G'zOne Boulder™ Black and Silver
Verizon Wireless CDM8975
Samsung SCH-u430
Motorola Entice™
Casio G'zOne Ravine® 2 Non-Camera
Sony Xperia® PLAY
LG Chocolate® 3
Motorola W315
Samsung SCH-a650
Verizon Wireless USB727 Modem
BlackBerry® 8830 World Edition smartphone
Sierra Wireless AirCard® 555D
Verizon Wireless UM150 USB Modem
BlackBerry® Curve™ 9310 smartphone
LG Optimus Exceed™ Prepaid
LG Chocolate®
BlackBerry® Curve™ 9370 smartphone
LG VX5200
DROID ERIS by HTC
Samsung Zeal™
Motorola MOTOKRZR K1m
LG VX6100
Verizon Wireless PC5750 PC Card
Samsung Omnia® II
HP Spectre x2
Motorola E815
Motorola V325i
Samsung Continuum™
Samsung SCH-a930
Samsung SCH-u540
HP® Pavilion dm1-3010nr Notebook
Motorola MOTO™ Z6c World Edition
LG VX3200
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX3300
DROID XYBOARD 10.1 by MOTOROLA
LG enV®
LG Clout™
Motorola RAZR V3c
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Nokia 2705 Shade™ Non-Camera
LG Versa™
Motorola XOOM™
Samsung Gleam®
Verizon Wireless Razzle™
Gateway® LT2016u Netbook
Samsung SCH-a670
Samsung N150 Netbook
Samsung Rogue™
Verizon Wireless V740 ExpressCard
Samsung SCH-a950
Nokia 6205
HP® Mini 1151NR Netbook
Sharp KIN™ ONE
Pantech PN-215
Samsung Sway™
Jest™
LG VX4650
Motorola DEVOUR™ with MOTOBLUR™
Motorola V325
LG VX8700
LG VX4500
LG VX8100
Sharp KIN™ TWO
LG Glance™
Pantech PN-820
Motorola Rival™
Motorola MOTO Q™ 9c
Motorola MOTO™ Z6cx World Edition without Camera
Verizon Wireless CDM8950
Samsung FlipShot®
Motorola CITRUS™
DROID XYBOARD 8.2 by MOTOROLA
Motorola Krave™ ZN4
LG VX6000
Verizon Wireless Adamant™
Samsung SCH-a870
DROID R2D2 by MOTOROLA
Sierra Wireless AirCard® 580
Verizon Wireless Salute™
Samsung SCH-u550
HP® Mini 110-3098NR Netbook
LG Fathom®
Nokia 2366i
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 6215i
Motorola RAZR V3m in Gray
Nokia 7705 Twist™
Sharp KIN™ ONEm
HP® Mini 210-1076NR Netbook
Samsung i700 Pocket PC
Samsung Trance™
Samsung SCH-i760
Samsung SCH-a850
LG VENUS™
Nokia 7205 Intrigue™
Motorola V60s
Verizon AD3700 Global USB Modem
Motorola MOTORIZR Z6tv
Nokia 3589i
Verizon Wireless USB1000 Global USB Modem
Nokia 2705 Shade™
Motorola Q™
Samsung Omnia®
LG VX9400
Verizon XU870 Global ExpressCard®
Verizon Wireless PN-300
Kyocera KX1v
Motorola V265
Nokia 2128i
Samsung SCH-a310
Verizon Wireless Blitz® Prepaid
Samsung SCH-i730
Samsung SCH-a630
Samsung SCH-u620
Samsung SCH-a795
Motorola T730
Compaq® Mini CQ10-688nr Netbook
Kyocera KX414
LG V
HTC Touch Pro™
Verizon Wireless CDM 7075
Nokia 6315i
HP® Mini 311-1037NR Netbook
Motorola V325xi
Verizon Wireless V640
Kyocera KX444
Motorola MOTOSLVR L7C
Spartan GoCam™
Sharp KIN™ TWOm
Samsung Renown™
BlackBerry® 7250
Pantech PN-210
Motorola MOTORAZR maxx Ve
Nokia 2605 Mirage
Motorola V710
Samsung i600 Smartphone
Nokia 6236i
Samsung SCH-a970
HTC Apache XV6700
Motorola T720
Kyocera SE47
Motorola C333
Verizon Wireless V620
Motorola C343
Nokia 2285
HTC Merge®
Nokia 6015i Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
LG VX4700
Motorola V276
Kyocera KPC650
Kyocera KX2
Verizon Wireless XV6600 without Camera
Samsung Glyde™
Kyocera K323
Motorola Rapture™ VU30
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Samsung Galaxy Tab® 4
BlackBerry® 7750
Samsung Saga™
Samsung SCH-a610
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Samsung SCH-a990
Samsung SCH-a530
Motorola V120e
Samsung SCH-a890
Verizon Wireless U630 PC Card
Samsung SCH-i830
Moto Z Force Droid Edition
Moto Z Droid Edition
Motorola V65p

Activation & Initial Setup

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Replacement Program
[General Information]
See all your options for replacing your phone or tablet if it’s lost, stolen, broken, defective or otherwise in need of replacement.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Equipment Protection Programs
[General Information]
Learn about the different insurance and protection options for your device, including monthly cost, deductable and coverage.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:09
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
Using My Verizon to Activate a Phone
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
How to Switch Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Perform Over-The-Air (OTA) Activation
[Device-Specific Instructions]
To perform initial activation/setup on your 3G smartphone or basic phone, view this info. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Activation and Shipping Guide: Windows® Smartphone
[How to Use Guide]
Instructions on activating a replacement Windows Smartphone and shipping your defective device back to us.
Activating Your Windows® Phone - New Customers
[How to Use Guide]
Refer to this helpful guide for new customers activating their Windows® Phone from Verizon Wireless.
Phone Set-Up Wizard - KIN TWO
[Device-Specific Instructions]
Email and Web for Smartphone Download & Set Up Instructions
[PDF]
Instructions for setting up email on your Smartphone.

Back Up & Transfer Content

Back Up & Transfer Content Between Devices
[General Information]
Learn the simple way to back up and transfer content with Verizon Cloud and find out about other options.

Basics

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
KIN TWO User Guide
[PDF]
User Guide for the Sharp KINTWO

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Battery Overview - KIN™ TWO
[Device-Specific Instructions]
Extend Battery Life - Windows® Phone
[Device-Specific Instructions]
Insert the Battery - KIN TWO
[Device-Specific Instructions]
Insert the Battery - Sharp KIN TWOm
[Device-Specific Instructions]
Remove the Battery - KIN TWO
[Device-Specific Instructions]
Soft Reset - KIN™ TWO
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Bluetooth® Discovery Mode - Windows®
[Device-Specific Instructions]
Bluetooth On/Off - KIN TWO
[Device-Specific Instructions]

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Placing an International Call
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Answer Options - KIN TWO
[Device-Specific Instructions]
Airplane/Standalone Mode - KIN TWO
[Device-Specific Instructions]
View Call History - KIN™ TWO
[Device-Specific Instructions]
Delete Call History - KIN™ TWO
[Device-Specific Instructions]

Camera, Photos & Videos

Camera Settings - KIN TWO
[Device-Specific Instructions]
Video Camera Settings - KIN TWO
[Device-Specific Instructions]

Contacts

Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts - Windows Phone
[Device-Specific Instructions]
Add a Contact - KIN TWO
[Device-Specific Instructions]
Delete a Contact - KIN TWO
[Device-Specific Instructions]
Edit a Contact - KIN TWO
[Device-Specific Instructions]

Data

Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Minimize Data Usage - Windows Phone
[Device-Specific Instructions]
Data Roaming - KIN™ TWO
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Date & Time

Date and Time Settings - KIN TWO
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View Device ID (ESN/IMEI/MEID) - KIN™ TWO
[Device-Specific Instructions]
View MAC Address - KIN TWO
[Device-Specific Instructions]

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Answer Options - KIN TWO
[Device-Specific Instructions]
Adjust Brightness - KIN™ TWO
[Device-Specific Instructions]
Airplane/Standalone Mode - KIN TWO
[Device-Specific Instructions]
Phone Set-Up Wizard - KIN TWO
[Device-Specific Instructions]
Adjust Screen Time Out - KIN™ TWO
[Device-Specific Instructions]
Display Theme Settings - KIN TWO
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Standard Email Messaging Ports
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android™
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Email Messages - KIN TWO
[Device-Specific Instructions]
Add a Personal (POP/IMAP) Account - KIN TWO
[Device-Specific Instructions]
Compose and Send an Email - KIN TWO
[Device-Specific Instructions]
Email and Web for Smartphone Download & Set Up Instructions
[PDF]
Instructions for setting up email on your Smartphone.
Remove Corporate Email Account (Exchange ActiveSync) - KIN TWO
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to an email message - KIN TWO
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows or Blackberry device.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
GPS Location - KIN™ TWO
[Device-Specific Instructions]
Application Location Settings - KIN™ TWO
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.

Internet & Web Browser

Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
View Browser History - Windows Phone
[Device-Specific Instructions]
Clear Temporary Internet Files - KIN™ TWO
[Device-Specific Instructions]
Pin to Apps - KIN Two
[Device-Specific Instructions]
Add a Browser Bookmark - KIN TWO
[Device-Specific Instructions]
JavaScript Settings - KIN™ TWO
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your device, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Web Browser - KIN TWO
[Device-Specific Instructions]
Websites - KIN TWO
[Device-Specific Instructions]

Internet & Web Browser Issues

Delete a Browser Bookmark - KIN TWO
[Device-Specific Instructions]
Launch a Browser Bookmark - KIN TWO
[Device-Specific Instructions]

Keyboard

Turn Voice Input On/Off - Windows Phone OS
[Device-Specific Instructions]

Language

Language Selection - KIN TWO
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Create a Device Password - KIN TWO
[Device-Specific Instructions]
Turn Off the Device Password - KIN TWO
[Device-Specific Instructions]
Unlock the Device - KIN TWO
[Device-Specific Instructions]

Memory/Storage

View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Memory Card Formatting
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Sign-In Problems - Zune Software
[Device-Specific Instructions]

Operating System & Software

Windows Phone Operating System (OS) FAQs
[FAQs]
Learn more about the Windows Phone Operating System. Designed by Microsoft, the Windows OS features Live Tiles and customizable Start screen.
Factory Data Reset (Powered On) - KIN™ TWO
[Device-Specific Instructions]
A factory data reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Install System Updates - KIN™ TWO
[Device-Specific Instructions]
View Software Version - KIN TWO
[Device-Specific Instructions]

SIM Card

Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]

Social Networking

Add Social Network - KIN TWO
[Device-Specific Instructions]

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]

Text & Multimedia Messaging

Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Picture / Video Messaging email address
[Device-Specific Instructions]
Auto Receive Messages - KIN TWO
[Device-Specific Instructions]
Auto Signature - KIN TWO
[Device-Specific Instructions]
Delete Messages - KIN™ TWO
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Phone shortcuts - KIN TWO
[Device-Specific Instructions]

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings - KIN TWO
[Device-Specific Instructions]
Telecoil Settings - Sharp KIN™ TWO
[Device-Specific Instructions]

Wallpapers/Theme

Display Theme Settings - KIN TWO
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Set Up Wi-Fi Connection - Windows®
[Device-Specific Instructions]
Here's info on how to connect to a network using the Wi-Fi on your PC. This may help if you're having issues connecting to Wi-Fi. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verifying SSID (Network Name) - Windows® XP
[Device-Specific Instructions]
Remove Wi-Fi Connection - Windows®
[Device-Specific Instructions]
This may help if the Wi-Fi on your Window's computer/PC won't connect to your Internet-capable device. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Wi-Fi Network - KIN TWO
[Device-Specific Instructions]
Manually Add a Wi-Fi Network - KIN TWO
[Device-Specific Instructions]
Remove Wi-Fi Connection - KIN TWO
[Device-Specific Instructions]
Wi-Fi On/Off - KIN TWO
[Device-Specific Instructions]
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