Backup Assistant℠

Backup Assistant is a service that saves a copy of your device's contacts to a secure website. You can also use it to transfer your contacts to another device.
Select Your Device
Apple® iPhone® 6
Samsung Galaxy S® 5
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Verizon Wireless Home Phone
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G Pad™ 7.0 LTE
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Nokia Lumia 822
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LG Exalt™
Verizon 4G LTE USB Modem UML295
Nexus 6
Samsung Intensity® II
Gear S®
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LG 4G LTE USB Modem VL600
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LG Enlighten®
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Casio G'zOne Ravine® 2 Non-Camera
Samsung SCH-u410
Delphi Connect
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LG Dare™
Blackberry Classic Non-Camera
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Verizon Wireless CDM8975
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Pantech PN-210
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Verizon Wireless Salute™
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Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Curve™ 9370 smartphone
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G'zOne Boulder™ Black and Silver
DROID XYBOARD 10.1 by MOTOROLA
Samsung Continuum™
LG enV®
HTC Trophy™
BlackBerry® 8830 World Edition smartphone
LG VX5300
Verizon Wireless UM150 USB Modem
Nokia 2705 Shade™ Non-Camera
LG VX5200
LG Chocolate®
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Verizon Wireless PC5750 PC Card
Verizon Wireless USB727 Modem
Nokia 6015i Prepaid
Samsung Rogue™
Verizon Wireless Razzle™
HP® Mini 1151NR Netbook
Samsung SCH-u540
LG Chocolate® 3
Jest™
Samsung Galaxy Camera®
Motorola E815
Samsung SCH-a930
Motorola XOOM™
Lumia 2520 Prepaid
Motorola W315
Motorola Rival™
Motorola Entice™
LG VX8700
Motorola MOTO Q™ 9c
LG VX6100
Motorola V325i
Samsung Omnia® II
LG Clout™
Samsung SCH-a670
Motorola RAZR V3c
BlackBerry® Curve™ 9310 smartphone
LG Versa™
Motorola DEVOUR™ with MOTOBLUR™
Verizon Wireless Adamant™
Gateway® LT2016u Netbook
Motorola V325
LG VX8100
Samsung SCH-a650
HP® Pavilion dm1-3010nr Notebook
Samsung SCH-u550
Sharp KIN™ ONE
Motorola MOTO™ Z6c World Edition
LG VX3200
Sierra Wireless AirCard® 555D
Samsung Gleam®
Samsung SCH-a870
Motorola MOTO™ Z6cx World Edition without Camera
Sierra Wireless AirCard® 580
LG VX4500
Samsung Trance™
LG Fathom®
Kyocera KPC650
HP® Mini 311-1037NR Netbook
Nokia 7705 Twist™
Samsung N150 Netbook
Samsung Sway™
Samsung Gem™
DROID R2D2 by MOTOROLA
Motorola CITRUS™
LG VX3300
Motorola Krave™ ZN4
LG Glance™
Pantech PN-820
HTC Merge®
Samsung Glyde™
Nokia 7205 Intrigue™
Compaq® Mini CQ10-688nr Netbook
LG VX4650
LG VX6000
Samsung SCH-a950
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung FlipShot®
Verizon Wireless CDM8950
Samsung SCH-i760
Verizon Wireless PN-300
Nokia 6205
Samsung SCH-u620
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
HTC® Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless V740 ExpressCard
Samsung i600 Smartphone
Nokia 6215i
BlackBerry® 7250
LG VX9400
Motorola V60s
Kyocera K323
HP® Mini 110-1046NR Netbook
Samsung Renown™
Kyocera KX414
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola MOTORAZR maxx Ve
Nokia 2705 Shade™
Motorola V276
Samsung i700 Pocket PC
Verizon Wireless Blitz® Prepaid
Verizon Wireless USB1000 Global USB Modem
Motorola Rapture™ VU30
Kyocera SE47
Samsung SCH-a310
Sharp KIN™ TWOm
LG V
HP® Mini 210-1076NR Netbook
Motorola V710
Sharp KIN™ ONEm
Motorola V120e
Samsung Omnia®
Motorola V65p
Verizon Wireless CDM 7075
Verizon AD3700 Global USB Modem
Nokia 6315i
Kyocera KX1v
Samsung SCH-a850
LG VENUS™
Motorola Q™
Nokia 2605 Mirage
Samsung SCH-a610
Samsung SCH-a990
Motorola MOTOSLVR L7C
Sharp KIN™ TWO
Motorola C333
Motorola V265
Nokia 3589i
Nokia 2285
Samsung SCH-a970
Verizon XU870 Global ExpressCard®
BlackBerry® 7750
Samsung SCH-a795
Verizon KPC680 ExpressCard®
Nokia 2128i
Samsung SCH-a530
Kyocera KX444
Nokia 6236i
LG VX4700
HTC Apache XV6700
Motorola MOTO Q™ music 9m
Motorola T720
Motorola MOTORIZR Z6tv
Kyocera KX2
Motorola V60p
HTC Touch Pro™
Motorola V276 Prepaid
Motorola V325xi
Samsung Saga™
Verizon Wireless V620
Kyocera K404
Nokia 6305i
Samsung SCH-a790
HP® Mini 110-3098NR Netbook
Verizon Wireless V640
Samsung SCH-i730
Verizon Wireless U630 PC Card
Samsung SCH-a630
Samsung SCH-n330
HTC Desire® 626
SCH-u410 Prepaid
Verizon 4G LTE Broadband Router
Kyocera DuraXV Plus
Verizon Wireless XV6600 without Camera
Motorola T300p
LG VX2000
Motorola C343
Motorola T730
Samsung SCH-a890
Samsung SCH-i830

Retrieving PIN Code - Backup Assistant

[Device-Specific Instructions]

Through Reinstalling Backup Assistant

  1. While in Backup Assistant, press the right soft key to choose OK.
  2. From the 'Enter PIN' screen, press the # key on the keypad.
  3. From the 'Forgot PIN' screen, press the right soft key to choose OK.
    Warning Pressing the # key at this point deletes all content on the website and set up the account as a new user.
  4. After receiving the PIN (sent as a text message), make note of it then press the right soft key to choose OK.
  5. Enter the PIN code then press the right soft key to choose Restore.
    Note If the PIN is incorrectly entered 3 times, the account is locked for 15 minutes.
  6. Press the right soft key to choose OK.

 

Through Changing PIN

  1. While in Backup Assistant, press the right soft key to choose OK.
  2. Press the left soft key to choose Options.
  3. Select Change PIN then press the center of the 5-way navigation pad.
  4. Enter the incorrect old PIN then press the right soft key to choose Next.
    Note If the PIN is incorrectly entered 3 times in a row, the account is locked for 15 minutes.
  5. Enter any 4 digit number then press the right soft key to choose Next.
  6. From the 'Change PIN' screen, press the right soft key to choose OK.
  7. From the '! Error' screen, press the right soft key to choose OK.
  8. Press #.

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