Z10

BlackBerry® Z10 smartphone Support

Find device-specific support and online tools for your BlackBerry Z10 smartphone.
Select Your Device
Samsung Galaxy S® 5
Apple® iPhone® 6
Apple® iPhone® 6 Plus
Samsung Galaxy S® 4
Apple® iPhone® 5
Apple® iPhone® 5s
Apple® iPhone® 5c
LG G3
Apple® iPhone® 4s
Samsung Galaxy Note® 4
Verizon Ellipsis™ 7
Samsung Galaxy S® III
Apple® iPhone® 4
DROID MAXX by MOTOROLA
DROID RAZR M by MOTOROLA
Apple® iPad® 2
LG G2
Droid Turbo by Motorola
Samsung Galaxy Note® 3
HTC One® (M8)
DROID ULTRA by MOTOROLA
Verizon Ellipsis™ Jetpack®
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Droid Turbo in Ballistic Nylon
DROID MINI by MOTOROLA
Ellipsis™ 8
LG G Pad 8.3 LTE
Samsung Network Extender
Samsung Galaxy Note® II
Brigadier™ by Kyocera
LG G Vista
Jetpack® MiFi® 6620L
Verizon Wireless Home Phone
Samsung Galaxy S® 4 mini
HTC One®
LG Extravert™ 2
LG Cosmos™ 3
LG Revere® 3
Nokia Lumia 928
Pantech 4G LTE Global USB Modem UML290
DROID RAZR MAXX HD by MOTOROLA
Casio G'zOne Commando® 4G LTE
Moto X™ by Motorola
Samsung Gusto® 3
Samsung Convoy™ 3
DROID RAZR by MOTOROLA
DROID DNA by HTC
Nokia Lumia 822
Verizon 4G LTE Broadband Router with Voice
Galaxy Note® Edge
Samsung Brightside™
Moto X™ (2nd Gen.)
Lucid™3 by LG
Sony Xperia® Z3v
Samsung Galaxy S® III mini
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Nokia Lumia Icon
Moto G™ by Motorola
LG Optimus Exceed™ 2
DROID RAZR MAXX by MOTOROLA
DuraXV
Samsung Intensity® III
Samsung Illusion™
Casio G'zOne Ravine® 2
Samsung Galaxy Core Prime™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Exalt™
DROID RAZR HD by MOTOROLA
Transpyre™ Prepaid
Verizon 4G LTE USB Modem UML295
Samsung Intensity® II
BlackBerry® Z10 smartphone
HTC One® (M8) for Windows®
DROID 4 by MOTOROLA
Lucid™ by LG
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG Cosmos™ 2
LG Octane™
LG Optimus Zone™ 2
Windows Phone 8X by HTC
Hydro ELITE by KYOCERA
Enact™ by LG
BlackBerry® Bold™ 9930 smartphone
LG Optimus Exceed™ Prepaid
Samsung Convoy™ 2
HTC Desire® 612
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
G Pad™ 10.1 LTE
Apple® iPad® Air™
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
iPad® Air 2
Samsung Galaxy Stellar™
LG Revere® 2
DROID BIONIC by MOTOROLA
Samsung Galaxy Tab® 2 (7.0)
Google Nexus 7
Verizon 4G LTE USB Modem 551L
Samsung Galaxy™ Stratosphere™ II
Galaxy Nexus by Samsung
LG Revere®
BlackBerry® Q10 smartphone
HTC One® remix
HTC One® max
Pantech Perception™
DROID INCREDIBLE 2 by HTC
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
G Pad™ 7.0 LTE
LG enV®3
Apple® iPad® mini
DROID X2 by MOTOROLA
Samsung Galaxy Tab® 2 (10.1)
Samsung Galaxy Tab® 4 (10.1)
Spectrum™ 2 by LG
Verizon SureResponse®
Luge™ by Motorola Prepaid
LG Cosmos™
DROID INCREDIBLE 4G LTE by HTC
Samsung Convoy™
Samsung ATIV SE™
Apple® iPad® with Wi-Fi + 4G
Samsung Galaxy Tab® 4 (8.0)
BlackBerry® Z30 smartphone
LG Extravert™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LTE Internet (Installed)
DROID X by MOTOROLA
THUNDERBOLT™ by HTC
Samsung Galaxy™ Stratosphere™
Gear S®
Samsung Gusto® 2
DROID 3 by MOTOROLA
Blackberry Classic
DROID INCREDIBLE by HTC
Casio G'zOne Ravine®
Samsung Gusto®
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID by MOTOROLA
Samsung Galaxy Legend™
LG 4G LTE USB Modem VL600
HTC Rezound™
Motorola Barrage™
BlackBerry® Bold 9650 smartphone
Samsung Galaxy Note® Pro
Samsung Intensity®
Motorola MOTO™ W755
Pantech Breakout™
DROID CHARGE by SAMSUNG
LG enV®2
Moto X™ - Designed by You
Intuition™ by LG
GizmoPal™
Samsung Fascinate™
LG enV® TOUCH
Verizon 4G LTE Broadband Router
Samsung Galaxy Tab® S
LG VX8300
HTC Rhyme™
Apple® iPad® with Retina display
Samsung ATIV Odyssey™
Pantech Jest™ 2
Ellipsis™ Jetpack® MHS800L
Samsung Galaxy Tab®
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Marauder™
Sony Xperia® Z2
Samsung Alias™ 2
LG Cosmos™ Touch
Motorola RAZR V3m
Moto X™ - Designed by You (2nd Generation)
Apple® iPad® mini with Retina display
Samsung Galaxy Tab® (10.1)
Samsung Galaxy Note® 10.1 2014 Edition
LG Accolade™
Motorola XOOM™ 4G LTE
Samsung Galaxy Note® 10.1
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Knack™
Spectrum™ by LG
LG VX5500
Pantech Hotshot™
Casio G'zOne Brigade®
Samsung Smooth™
LG VX8360
Revolution™ by LG
LG Optimus Zone™
iPad® mini 3
DROID 2 GLOBAL by MOTOROLA
Samsung SCH-u340
BlackBerry® Curve™ 9330 smartphone
BlackBerry® Storm2™ 9550 smartphone Prepaid
Casio G'zOne Rock™
LG Enlighten®
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
BlackBerry® Tour™ 9630 smartphone
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Samsung Galaxy Tab® 4
DROID 2 by MOTOROLA
Samsung Reality™
Casio G'zOne Boulder®
LG Chocolate® Touch
Nokia Lumia 2520
Delphi Connect
Casio G'zOne Ravine® 2 Non-Camera
Samsung Galaxy Tab® (7.7)
Apple® iPad®
Motorola W385
Samsung Haven™
LG Vortex™
LG Ally™
Verizon Wireless UMW190 Global USB Modem
Motorola Adventure™ V750
Pantech Crux™
BlackBerry® Curve™ 8330 smartphone
Verizon Wireless USB760 Modem
Verizon Wireless USB760 Modem
Moto E™ Prepaid
LG VX8350
Samsung SCH-u410
LG Dare™
Pantech Caper™ Prepaid
Verizon Wireless UM175 USB Modem
HTC Trophy™
BlackBerry® Torch™ 9850 smartphone
Sony Xperia® PLAY
Motorola MOTO™ VU204
BlackBerry® 8830 World Edition smartphone
Verizon Wireless CDM8975
DROID PRO by MOTOROLA
Verizon Wireless USB720 Modem
Lumia 2520 Prepaid
BlackBerry® Curve™ 8530 smartphone
Samsung Continuum™
Verizon Wireless Escapade®
Dell™ Vostro™ V13 Laptop
Verizon Converged VOIP Device
BlackBerry® Curve™ 9370 smartphone
Samsung SCH-u430
Motorola MOTOKRZR K1m
LG enV®
LG Voyager™
LG Chocolate® 3
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless USB727 Modem
Samsung Trance™
Motorola Entice™
Jest™
Casio EXILIM
Samsung Zeal™
Samsung Galaxy Camera®
Samsung Rogue™
Motorola CITRUS™
LG VX8100
LG Glance™
Verizon Wireless G'zOne Type-S
Blackberry Classic Non Camera
LG Clout™
HP® Pavilion dm1-3010nr Notebook
LG VX5300
DROID Eris by HTC
DROID XYBOARD 8.2 by MOTOROLA
Motorola W315
Motorola V325i
Verizon Wireless V740 ExpressCard
BlackBerry® Pearl™ Flip 8230 smartphone
Verizon Wireless Salute™
Verizon Wireless Razzle™
Motorola Rival™
Verizon Wireless Adamant™
LG VX5200
LG VX8700
Verizon Wireless PC5750 PC Card
LG Versa™
LG Fathom®
Motorola XOOM™
Samsung SCH-u540
Motorola RAZR V3c
Motorola MOTO Q™ 9c
Samsung SCH-a870
Samsung SCH-a930
LG Migosm
LG VX3200
LG VX6100
Samsung Omnia® II
Samsung SCH-a950
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
Verizon Wireless UM150 USB Modem
LG VX3300
LG Chocolate®
Sharp KIN™ TWOm
Verizon Wireless CDM8950
BlackBerry® Curve™ 9310 smartphone
Samsung Gleam®
Nokia 6205
G'zOne Boulder™ Black and Silver
Samsung Alias™
LG VX4650
DROID R2D2 by MOTOROLA
Samsung SCH-a650
HP® Mini 1151NR Netbook
Samsung Juke
Verizon Wireless AirCard® 595U USB Modem
Verizon AD3700 Global USB Modem
Nokia 7205 Intrigue™
Motorola MOTO™ Z6c World Edition
Nokia 7705 Twist™
LG VX4500
Motorola DEVOUR™ with MOTOBLUR™
LG VX9400
Samsung SCH-a850
HP® Mini 311-1037NR Netbook
HP® Mini 210-1076NR Netbook
Samsung Renown™
Samsung SCH-u550
Kyocera 7135 Smartphone
HTC® Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless USB1000 Global USB Modem
Motorola V325
Pantech PN-820
LG VX6000
HP® Mini 110-3098NR Netbook
Pantech PN-215
Kyocera K323
Gateway® LT2016u Netbook
Motorola Q™
Nokia 3589i
Motorola V60s
Samsung Glyde™
LG VX8600
Sharp KIN™ ONE
SCH-u410 Prepaid
Nokia 2705 Shade™ Non-Camera
Samsung i700 Pocket PC
Samsung Gem™
HTC Apache XV6700
LG Chocolate®
Motorola T720
Samsung SCH-u620
Verizon Wireless AirCard® 595
LG VX3100
Nokia 6015i Prepaid
LG V
Samsung Omnia®
BlackBerry® 7250
Pantech PN-210
Nokia 6315i
Verizon Wireless XV6600 without Camera
Kyocera KWC 2325 Prepaid
Sharp KIN™ ONEm
Samsung SCH-i760
HTC Touch Pro™
Samsung Sway™
LG VX3450
LG VX7000
Samsung N150 Netbook
Compaq® Mini CQ10-688nr Netbook
Kyocera KWC 2325
Nokia 6215i
Motorola MOTOSLVR L7C
LG VENUS™
Sierra Wireless AirCard® 580
Samsung i600 Smartphone
Kyocera KX414
Motorola E815
Motorola MOTO Q™ music 9m
Sharp KIN™ TWO
Samsung SCH-a670
BlackBerry® 7750
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Verizon Wireless Blitz® Prepaid
LG VX4700
LG Decoy®
Verizon Wireless PN-300
Samsung SCH-a630
Nokia 2366i
LG VX4400B
Samsung SCH-a310
Motorola V276
Motorola Rapture™ VU30
Nokia 6256i
Motorola Krave™ ZN4
Motorola MOTORIZR Z6tv
Samsung Saga™
Motorola V710
Samsung SCH-a795
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Nokia 2705 Shade™
Verizon Wireless CDM 7075
Motorola MOTO™ Z6cx World Edition without Camera
Motorola V276 Prepaid
Kyocera KPC650
Kyocera KX1v
LG VX10
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Nokia 2605 Mirage
Motorola V325xi
LG VX4600
Kyocera SE47
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Motorola V265
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola C343
Verizon Wireless V640
Samsung SCH-a990
Nokia 2128i
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola T730
Nexus 6™
Samsung SCH-a530
Nokia 2285
Motorola V120e
Sierra Wireless AirCard® 555D
HTC Merge®
Kyocera KX444
Nokia 6236i
Samsung SCH-i730
LG VX8000
Samsung SCH-a890
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830
Motorola V65p

Download/Install BlackBerry® Link

[Device-Specific Instructions]
Note Notes:
  • BlackBerry Link (formerly BlackBerry Desktop Software) is used to sync media and back up/restore device data between BlackBerry Playbook tablets or BlackBerry 10 smartphones and a computer. BlackBerry PlayBook tablets and BlackBerry 10 smartphones are the only devices compatible with the app, with the exception of recognizing devices running BlackBerry device software 5.x to 7.x for the initial transfer of data to your BlackBerry 10 smartphone.
  • To access, sync and organize content with a BlackBerry smartphone running device software 7.x and lower, BlackBerry Desktop Software for Windows or Macintosh must be installed.
  • An active Internet connection is required to download/install the app.
  • To install BlackBerry Link without possessing/connecting a device, download the app, launch the installer file then follow the instructions below beginning with step 3.

Install BlackBerry Link for Windows

  1. Using the provided USB cable, connect the BlackBerry 10 smartphone to the computer.
  2. From the 'BlackBerry Link' installation window, click Download And Install.
    Note If not presented, navigate: Explorer ( windows key logo+E keys) > CD Drive (x:) BlackBerry CD > start.exe.
    Note Allow several minutes for the download process to complete and the install process to begin.
    Note If presented 'Do you want to allow the following program to make changes...', click Yes.
  3. From the 'Select language' screen, ensure the appropriate language is selected then click OK.
  4. If presented 'BlackBerry Link requires the following items...', click Install.
    Note Allow several minutes for the process to complete.
  5. From the 'Install BlackBerry Link' screen, click Next.
  6. From the 'Country or Region Selection' screen, select the appropriate country or region then click Next.
  7. From the 'License Agreement' screen, review the agreement, click I agree then click Next.
  8. From the 'Choose an installation folder' screen, click Next.
    Note To select another folder, click Change, navigate to and select the desired folder then click OK.
  9. From the 'Ready to Install' screen, click Install.
    Note Allow several minutes for the process to complete.
  10. From the 'Installation Completed' screen, click Finish.
  11. If presented 'You must restart your system for the configuration...', click the desired option:
    Note BlackBerry Link may not function properly until your computer is restarted.
    • Yes
    • No

Note To setup BlackBerry Link after completing the installation/restart, refer to Initial Setup.


Install BlackBerry Link for Macintosh

  1. Using the provided USB cable, connect the BlackBerry 10 smartphone to the computer.
  2. From the 'BlackBerry Link' installation window, click Download and Install.
    Note If not presented, navigate: Finder > BlackBerry CD (under DEVICES section) > Start.dmg > BlackBerry Link Setup.
    Note Allow several minutes for the download process to complete and the install process to begin.
  3. If presented 'This package will run a program to determine if...', click Continue.
  4. From the 'Welcome to the BlackBerry Link Installer' screen, click Continue.
  5. From the 'Important Information' screen, review the information then click Continue.
  6. From the 'License Agreement' screen, click the Select your Country or Region drop down menu then click the appropriate option.
  7. Review the License Agreement then click Continue.
  8. Click Agree to continue.
  9. From the 'Standard Install on' screen, click Install.
    Note If presented, enter your administrator name and password then click Install Software.
  10. From the 'When this software finishes installing, you must restart...' screen, ensure all open documents are saved then click Continue Installation.
    Note Allow several minutes for the process to complete.
  11. From the 'The installation was completed successfully' screen, click Restart.

Note To setup BlackBerry Link after completing the installation/restart, refer to Initial Setup.

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