Select Your Device
Apple® iPhone® 6
Samsung Galaxy S® 5
Apple® iPhone® 6s Plus
Apple® iPhone® 6 Plus
Apple® iPhone® 5s
Apple® iPhone® 6s
Samsung Galaxy S® 6
Samsung Convoy™ 3
Samsung Galaxy Note5
Samsung Galaxy S7
Samsung Galaxy S® 4
Apple® iPhone® 5c
Samsung Galaxy Note® 4
DROID TURBO 2
DROID MAXX by MOTOROLA
Samsung Galaxy S7 edge
Verizon Ellipsis™ Jetpack®
Apple® iPhone® 5
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Apple® iPhone® 4s
LG G3
Samsung 3G Network Extender
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Droid Turbo by Motorola
LG G4™
Apple® iPad® 2
Apple® iPhone® 4
Verizon Ellipsis™ 7
Apple® iPhone® SE
Verizon Ellipsis® 8
Samsung Galaxy S® 6 edge
Samsung Galaxy S® III
Samsung Galaxy S6 edge +
Samsung Galaxy Note® 3
Verizon Jetpack® MiFi® 6620L
LG Revere® 3
DROID MAXX 2
LG Cosmos™ 3
DROID MINI by MOTOROLA
LG G2
Samsung Gusto® 3
LG G Vista
DROID RAZR M by MOTOROLA
Samsung Galaxy J1™ Prepaid
Verizon 4G LTE Broadband Router with Voice
HTC One® (M8)
LG Extravert™ 2
Brigadier™ by Kyocera
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
LG V10™
HTC Desire® 526
Verizon MiFi® 4G LTE Global USB Modem U620L
Pantech 4G LTE Global USB Modem UML290
Casio G'zOne Commando®
Verizon Wireless Home Phone
Ellipsis™ Jetpack® MHS800L
DROID ULTRA by MOTOROLA
DuraXV
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Casio G'zOne Ravine® 2
LG G5
Casio G'zOne Commando® 4G LTE
Samsung Galaxy S® 4 mini
HTC One M9
LG G Pad 8.3 LTE
Galaxy Note® Edge
Verizon 4G LTE USB Modem 551L
GizmoPal™
HTC Desire® 626
Samsung Galaxy Note® II
LG K4™ LTE
Sony Xperia® Z3v
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
hum by Verizon
LG Optimus Zone™ 3 Prepaid
Transpyre™ Prepaid
Moto X™ by Motorola
Samsung Convoy™ 2
Samsung Brightside™
Moto E™ Prepaid
DROID TURBO 2 - Designed by You
Nokia Lumia 928
Microsoft Lumia 735
Nexus 6
Verizon 4G LTE USB Modem UML295
Verizon 4G LTE Broadband Router
GizmoPal® 2 by LG
Samsung Galaxy J3 (2016)
Samsung Gusto® 2
Samsung Intensity™ II
LG K8 V
Verizon Ellipsis® 10
iPad® Pro
Nokia Lumia Icon
Verizon Wireless AirCard® 595
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Nokia Lumia 822
LG Revere®
LG Exalt™
Gear S2
BlackBerry® Bold™ 9930 smartphone
HTC One®
LG Octane™
Gear S®
GizmoGadget™ by LG
Samsung Galaxy Tab® 2 (7.0)
Moto G™ by Motorola
LG Optimus Zone™ 2 Prepaid
Samsung Intensity™ III
LG Cosmos™ 2
LG Optimus Exceed™ 2
DROID RAZR by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Revere® 2
HTC One® (M8) for Windows®
LG Terra™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Blackberry Classic
iPad® Air 2
Samsung Galaxy S® III mini
Lancet™ for Android™
LG G Pad™ X8.3
DROID INCREDIBLE 4G LTE by HTC
Samsung Convoy™
DROID RAZR MAXX HD by MOTOROLA
Lucid™3 by LG
Lancet™
Verizon SureResponse®
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
LG Accolade™
LTE Internet (Installed)
HTC 10™
Samsung Convoy® 4
LG enV®3
DROID RAZR MAXX by MOTOROLA
LG Exalt™II
PRIV™ by Blackberry®
BlackBerry® Z10 smartphone
Moto X™ (2nd Gen.)
Verizon LTE Internet and Home Phone
DROID DNA by HTC
LG Cosmos™
Samsung Galaxy Tab S2
DROID RAZR HD by MOTOROLA
HTC One® remix
G Pad™ 10.1 LTE
Apple® iPad® mini with Retina display
Samsung Gusto®
Apple® iPad® Air™
Microsoft Surface 3
BlackBerry® Q10 smartphone
Kyocera DuraXV+
Casio G'zOne Ravine®
Samsung Galaxy Stellar™
Enact™ by LG
G Pad™ 7.0 LTE
BlackBerry® Bold 9650 smartphone
Verizon Wireless USB760 Modem
Motorola RAZR V3m
Apple® iPad® with Wi-Fi + 4G
DROID by MOTOROLA
Samsung Galaxy Tab® 4 (10.1)
Galaxy Nexus by Samsung
LG VX8300
Apple® iPad® mini
LG 4G LTE USB Modem VL600
Samsung Illusion™
DROID BIONIC by MOTOROLA
DROID INCREDIBLE 2 by HTC
iPad Pro™ (9.7-inch)
Galaxy Tab E (8.0)
DROID 4 by MOTOROLA
LG Extravert™
Lucid™ by LG
LG Vortex™
Samsung Galaxy™ Stratosphere™ II
BlackBerry® Z30 smartphone
DROID 3 by MOTOROLA
Hydro ELITE by KYOCERA
Samsung Galaxy Tab®
Samsung Galaxy Tab® 2 (10.1)
Lucid™2 by LG
HTC One® max
DROID X by MOTOROLA
HTC Desire® 612
Motorola MOTO™ W755
Samsung Haven™
LG enV®2
Ellipsis® Kids
Samsung Intensity™
Google Nexus 7
Motorola Barrage™
LG enV® TOUCH
DROID X2 by MOTOROLA
Samsung Alias™ 2
Pantech Perception™
Windows Phone 8X by HTC
Samsung Smooth™
Apple® iPad® with Retina display
Casio G'zOne Boulder®
LG Optimus Zone™
Samsung Knack™
LG Cosmos™ Touch
Samsung Galaxy Tab® 4 (8.0)
Moto X™ - Designed by You
Samsung Galaxy J3 V
Pantech Hotshot™
Pantech Breakout™
LG VX5500
Pantech Jest™ 2
Dell™ Vostro™ V13 Laptop
Galaxy Tab E
iPad® mini 4
Spectrum™ 2 by LG
LG VX8360
Watch Urbane™ 2nd Edition LTE
iPad® mini 3
DROID INCREDIBLE by HTC
Samsung Fascinate™
Verizon Wireless UMW190 Global USB Modem
Motorola XOOM™ 4G LTE
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Galaxy™ Stratosphere™
Verizon Wireless AirCard® 595U USB Modem
Samsung Galaxy Note® Pro
Casio G'zOne Brigade®
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG VX5400
Samsung Galaxy Legend™
Samsung Galaxy Tab® (10.1)
Samsung ATIV SE™
Moto X™ - Designed by You (2nd Generation)
Casio G'zOne Rock™
Nokia Lumia 2520
Sony Xperia® Z2
BlackBerry® Bold™ 9930 smartphone without camera
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Gear S2 classic
BlackBerry® Tour™ 9630 smartphone
LG Migosm
Verizon Converged VOIP Device
Samsung Galaxy Tab® S
THUNDERBOLT™ by HTC
DROID 2 GLOBAL by MOTOROLA
Samsung ATIV Odyssey™
LG Dare™
DROID CHARGE by SAMSUNG
Pantech Marauder™
Samsung SCH-u340
Luge™ by Motorola Prepaid
Verizon Wireless UM175 USB Modem
Verizon Wireless USB720 Modem
Intuition™ by LG
DROID 2 by MOTOROLA
Samsung Galaxy Camera®
HTC Rezound™
LG Ally™
HTC Rhyme™
BlackBerry® Curve™ 9330 smartphone
Samsung Galaxy Note® 10.1
Motorola W385
Samsung SCH-u410
Verizon Wireless G'zOne Type-S
BlackBerry® Storm2™ 9550 smartphone Prepaid
LG VX8350
Motorola Adventure™ V750
Delphi Connect
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Galaxy Note® 10.1 2014 Edition
Motorola MOTO™ VU204
Verizon Wireless Escapade®
Samsung Reality™
LG Chocolate® Touch
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Galaxy View
LG Enlighten®
Samsung Galaxy Tab® (7.7)
Pantech Caper™ Prepaid
Samsung SCH-u430
Apple® iPad®
DROID PRO by MOTOROLA
Verizon Wireless CDM8975
Revolution™ by LG
LG Voyager™
BlackBerry® Curve™ 8330 smartphone
LG Optimus Exceed™ Prepaid
LG VX5300
Verizon Wireless Coupe™
Spectrum™ by LG
Pantech Crux™
Sierra Wireless AirCard® 555D
G'zOne Boulder™ Black and Silver
HTC Trophy™
Sony Xperia® PLAY
BlackBerry® 8830 World Edition smartphone
Samsung 4G LTE Network Extender
BlackBerry® Curve™ 9370 smartphone
Samsung Juke
LG Chocolate®
BlackBerry® Curve™ 8530 smartphone
BlackBerry® Torch™ 9850 smartphone
Casio EXILIM
Blackberry Classic Non-Camera
Verizon Wireless UM150 USB Modem
LG VX5200
Verizon Wireless PC5750 PC Card
Samsung Alias™
Samsung SCH-a650
Verizon Wireless USB727 Modem
LG enV®
LG Chocolate® 3
Samsung Rogue™
Samsung Zeal™
Motorola MOTOKRZR K1m
BlackBerry® Curve™ 9310 smartphone
Motorola Entice™
Samsung Omnia® II
Casio G'zOne Ravine® 2 Non-Camera
LG VX6100
Samsung SCH-a930
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola MOTO™ Z6c World Edition
Samsung Continuum™
LG Clout™
Samsung SCH-a670
Samsung Gleam®
HP® Mini 1151NR Netbook
Verizon Wireless Razzle™
Motorola E815
ZenPad™ Z8
Motorola V325i
HP® Pavilion dm1-3010nr Notebook
Verizon Wireless Adamant™
Sharp KIN™ ONE
DROID XYBOARD 8.2 by MOTOROLA
Samsung SCH-u540
Motorola W315
LG VX3200
Motorola RAZR V3c
Gateway® LT2016u Netbook
Nokia 2705 Shade™ Non-Camera
Samsung FlipShot®
DROID ERIS by HTC
LG VX3300
Samsung SCH-a870
LG VX8100
Verizon Wireless V740 ExpressCard
LG VX8700
LG Versa™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Sierra Wireless AirCard® 580
DROID XYBOARD 10.1 by MOTOROLA
Motorola CITRUS™
Samsung SCH-a850
Motorola MOTO Q™ 9c
Motorola V325
LG VX4650
Samsung SCH-a950
Verizon Wireless CDM8950
LG VX6000
Nokia 6205
Jest™
Samsung Trance™
Verizon Wireless Salute™
LG Fathom®
Samsung Sway™
Motorola Krave™ ZN4
Motorola RAZR V3m in Gray
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Pantech PN-215
Motorola XOOM™
LG VX4500
Nokia 6215i
Motorola DEVOUR™ with MOTOBLUR™
LG Glance™
Nokia 2605 Mirage
Motorola Rival™
LG VX9400
Verizon Wireless PN-300
Nokia 7705 Twist™
Samsung N150 Netbook
HP® Pavilion dm1-2010nr Entertainment Notebook
Sharp KIN™ ONEm
Samsung Glyde™
Verizon Wireless CDM 7075
Nokia 6315i
Sharp KIN™ TWO
Samsung SCH-u620
HTC Ozone™ with TALKS™ for Verizon Wireless
Motorola MOTO™ Z6cx World Edition without Camera
HP® Mini 210-1076NR Netbook
Verizon Wireless V640
LG V
Samsung Gem™
DROID R2D2 by MOTOROLA
Motorola MOTORAZR maxx Ve
Motorola Q™
Verizon Wireless V620
Motorola V710
Samsung Omnia®
Samsung SCH-i760
Samsung SCH-a630
Motorola T720
Nokia 2366i
Nokia 6236i
Pantech PN-210
Pantech PN-820
HTC Merge®
BlackBerry® 7250
Nokia 2705 Shade™
Motorola V276 Prepaid
HP® Mini 110-3098NR Netbook
Nokia 3589i
Motorola C343
Samsung SCH-a310
Kyocera KX1v
Nokia 7205 Intrigue™
Motorola MOTORIZR Z6tv
Kyocera KX414
Samsung i700 Pocket PC
Kyocera KX444
Samsung Renown™
Verizon XU870 Global ExpressCard®
Motorola Rapture™ VU30
Motorola V265
Samsung i600 Smartphone
Motorola MOTOSLVR L7C
Samsung SCH-u550
Motorola V276
Verizon AD3700 Global USB Modem
Nokia 6015i Prepaid
Verizon Wireless Blitz® Prepaid
Verizon Wireless U630 PC Card
Samsung SCH-a795
Samsung SCH-i730
Verizon Wireless USB1000 Global USB Modem
Samsung SCH-i830
Motorola V65p
Motorola MOTO Q™ music 9m
Samsung SCH-a990
Sharp KIN™ TWOm
Kyocera KPC650
HP® Mini 311-1037NR Netbook
Samsung SCH-a610
Kyocera K323
LG VENUS™
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola V325xi
BlackBerry® 7750
Kyocera SE47
Samsung Saga™
Motorola C333
Kyocera KX2
Verizon Wireless XV6600 without Camera
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola T730
Samsung SCH-a530
Nokia 2285
Motorola V120e
HP Spectre x2
LG VX4700
Samsung SCH-a890
HTC Touch Pro™
Samsung SCH-a970
HTC Apache XV6700

Initial Setup - Software Upgrade Assistant (Samsung)

Note Notes:

  • This shows you how to install the Samsung Upgrade Assistant on your PC or Mac to use if the Over the Air software upgrade fails.
  • If the update fails to install, please refer to the Software Repair Assistant for further assistance.

Note Ensure the following system requirements are met prior to installation of the Software Upgrade Assistant (SUA):

  • Windows XP (SP1, SP2 or SP3), Windows Vista, Windows 7, Windows 8, Windows 10, MAC OS 10.6 and later versions.
    Note The Macintosh version of the Software Update Assistant is supported for most Samsung Smartphones and tablets.
  • PIII 1000 MHz CPU or higher
  • 512 MB of RAM or more
  • At least 3 GB of available hard drive space
  • VGA 1024x768 or higher
  • USB cable
  • High-speed Internet connection
  • The most recent software version becomes available on the SUA/SRA tool within a week of a new software update.

 

Windows
Macintosh

 

Windows

  1. Ensure the wireless device is powered on then connect it to a compatible computer using the supplied USB cable. When tethered, an Autoplay pop up will open automatically on the computer.
    Note If the device is not recognized immediately, pull down the notification panel on the phone to switch the device mode from "Charge Only" to "File Transfer" or "Software Installation" mode.
    Note For those devices without the "File Transfer" option (e.g., Galaxy S7, etc.), tap "Connected for charging: touch for other USB options" then tap "Transferring Media FIles". 
    Connect USB to wireless device and computer
  2. From the AutoPlay pop up window, click Run VZW_Software_upgrade_assistant_installer.
    Note If the AutoPlay pop up window is not available:
    • For Windows 7, right-click on the Start menu icon then click Open Windows Explorer. Click on the computer name then click CD Drive: Verizon Mobile.
    • For Windows 8 and 10, right-click on the Start menu icon then click File Explorer. Look under "Devices and drives" and click CD Drive: Verizon Mobile.
    Note If the software fails to install on the computer, contact Verizon Wireless.
    Run installer from Autoplay
  3. When prompted that a Software is available for your device, click Yes/Install now.
    Note If prompted with "User Account Control" screen(s), click Yes to continue.
    Yes
  4. The software begins the download process.
    Download process
  5. Once the download process is complete, the installation process begins.
    Installation process
  6. When prompted to check for the availability of software updates, click Install Now.
    Install Now
  7. The software upgrade download process begins.
    Download process
  8. The software upgrade install process begins.
    Install process
  9. When the Installation process is complete, click Close.
    Close
  10. Click the Software Upgrade Assistant tray icon to launch the Software Upgrade Assistant.
    Note If the SUA tray icon is not visible in the system tray, click the Show hidden icons icon Settings icon located in the system tray to reveal additional program icons.
    Click the SUA-SRA tray to launch the Software Upgrade Assistant.

 

Top

 

Macintosh

  1. Ensure the wireless device is powered on then connect it to a compatible computer using the supplied USB cable.
    Note If the device is not recognized immediately, pull down the notification panel on the phone to switch the device mode from "Charge Only" to "File Transfer" or "Software Installation" mode. 

    Connect USB to wireless device and computer
  2. From the Macintosh desktop, navigate Finder > Preferences.
    Finder Preferences
  3. From the General tab, ensure the following items are selected:
    • Hard disks
    • External disks
    • CDs, DVDs, and iPods
    Select items
  4. Launch the Finder.
    Launch Finder
  5. Double-click the Verizon Mobile icon.
    Double-click Verizon Mobile
  6. When prompted that software is available, click Yes.
    Yes
  7. The download process begins.
    Download process
  8. When the download process has completed, click Install Now.
    Install Now
  9. The installation process begins.
    Install process
  10. When the installation process has completed click Close.
    Close
  11. Click the Software Upgrade Assistant tray icon to launch the Software Upgrade Assistant.
    Click SUA-SRA tray icon to launch Software Upgrade Assistant

 

Top

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