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Erasing all content and settings (hard reset) may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.
Erase all content and settings only if absolutely necessary as it removes all data including:
An alternate method (restore via iTunes) is available if the device is unresponsive or won't power on.
For specific error messages related to iTunes update and restore, refer to Apple article: # TS3694 - iTunes: Specific update-and-restore error messages and advanced troubleshooting. Please note that advanced iTunes troubleshooting and configuration should be handled by Apple.
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