Note Notes:
  • BlackBerry Link (formerly BlackBerry Desktop Software) is used to sync media and back up/restore device data between BlackBerry Playbook tablets or BlackBerry 10 smartphones and a computer. BlackBerry PlayBook tablets and BlackBerry 10 smartphones are the only devices compatible with the app, with the exception of recognizing devices running BlackBerry device software 5.x to 7.x for the initial transfer of data to your BlackBerry 10 smartphone.
  • To access, sync and organize content with a BlackBerry smartphone running device software 7.x and lower, BlackBerry Desktop Software for Windows or Macintosh must be installed.
  • An active Internet connection is required to download/install the app.
  • To install BlackBerry Link without possessing/connecting a device, download the app, launch the installer file then follow the instructions below beginning with step 3.

Install BlackBerry Link for Windows

  1. Using the provided USB cable, connect the BlackBerry 10 smartphone to the computer.
  2. From the 'BlackBerry Link' installation window, click Download And Install.
    Note If not presented, navigate: Explorer ( windows key logo+E keys) > CD Drive (x:) BlackBerry CD > start.exe.
    Note Allow several minutes for the download process to complete and the install process to begin.
    Note If presented 'Do you want to allow the following program to make changes...', click Yes.
  3. From the 'Select language' screen, ensure the appropriate language is selected then click OK.
  4. If presented 'BlackBerry Link requires the following items...', click Install.
    Note Allow several minutes for the process to complete.
  5. From the 'Install BlackBerry Link' screen, click Next.
  6. From the 'Country or Region Selection' screen, select the appropriate country or region then click Next.
  7. From the 'License Agreement' screen, review the agreement, click I agree then click Next.
  8. From the 'Choose an installation folder' screen, click Next.
    Note To select another folder, click Change, navigate to and select the desired folder then click OK.
  9. From the 'Ready to Install' screen, click Install.
    Note Allow several minutes for the process to complete.
  10. From the 'Installation Completed' screen, click Finish.
  11. If presented 'You must restart your system for the configuration...', click the desired option:
    Note BlackBerry Link may not function properly until your computer is restarted.
    • Yes
    • No

Note To setup BlackBerry Link after completing the installation/restart, refer to Initial Setup.


Install BlackBerry Link for Macintosh

  1. Using the provided USB cable, connect the BlackBerry 10 smartphone to the computer.
  2. From the 'BlackBerry Link' installation window, click Download and Install.
    Note If not presented, navigate: Finder > BlackBerry CD (under DEVICES section) > Start.dmg > BlackBerry Link Setup.
    Note Allow several minutes for the download process to complete and the install process to begin.
  3. If presented 'This package will run a program to determine if...', click Continue.
  4. From the 'Welcome to the BlackBerry Link Installer' screen, click Continue.
  5. From the 'Important Information' screen, review the information then click Continue.
  6. From the 'License Agreement' screen, click the Select your Country or Region drop down menu then click the appropriate option.
  7. Review the License Agreement then click Continue.
  8. Click Agree to continue.
  9. From the 'Standard Install on' screen, click Install.
    Note If presented, enter your administrator name and password then click Install Software.
  10. From the 'When this software finishes installing, you must restart...' screen, ensure all open documents are saved then click Continue Installation.
    Note Allow several minutes for the process to complete.
  11. From the 'The installation was completed successfully' screen, click Restart.

Note To setup BlackBerry Link after completing the installation/restart, refer to Initial Setup.