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LTE Internet (Installed) FAQs

[FAQs]

General Information
  1. What is LTE Internet (Installed)?

    LTE Internet (Installed) is a home Internet service that delivers the speeds of our 4G LTE network to a broadband router. The LTE Internet router also provides a Wi-Fi signal giving Internet access throughout the home. It's a great solution for customers with 4G LTE coverage at home who don't have other high-speed Internet options. With LTE Internet (Installed) you'll receive:

    • High-speed Internet with average download speeds of 5-12 Mbps
    • Wi-Fi connections for up to 20 devices (e.g., tablets, smartphones, gaming consoles, etc.)
    • Wired Ethernet connections for up to 4 devices
    • A primary email address with up to 2 GB of storage
    • Up to 4 other email addresses with 250 MB of storage each


    Note: Your home address must qualify for LTE Internet (Installed) to be able to sign up for it.



  2. How much does LTE Internet (Installed) cost?

    The equipment, professional installation and activation are all free. LTE Internet (Installed) requires a 2-year contract on one of the following plan options:

    • The MORE Everything Plan -- A monthly line access fee of $20 and a data plan. Data plans for LTE Internet (Installed) start at $60 for 10 GB. LTE Internet (Installed) can be added to an existing plan, or you can add it to a new MORE Everything Plan.

      Note: For each additional 1 GB over the monthly allowance for The MORE Everything Plan, it costs $15.

    • An individual LTE Internet (Installed) plan Data plans start at $60 for 10 GB.

      Note: For each additional 1 GB over the monthly allowance for the individual LTE Internet plan, it costs $10.


    You can use our Data Calculator to help you figure out how much data you'll need.



  3. Is LTE Internet (Installed) available for small or large businesses?

    No, LTE Internet (Installed) is only available for residential customers.



  4. How do I know if I qualify for LTE Internet (Installed)?

    When you ask to sign up for the service, our Customer Service or Sales Representative will see if your home address meets the following standards:

    • Validated by our system
    • Minimum or better 4G LTE coverage available
    • E911 coverage available
    • Installers available


    Note: Even if you receive 4G LTE coverage at your home, it still may not qualify for LTE Internet (Installed) service. We want to make sure we provide the best Internet service to you, so we won't install service where a weak signal is present. Check out our other options for Internet service.



  5. Will I have full access to the Internet with the LTE Internet (Installed) service?

    Yes, it's a fully functional Internet access solution which can be used the same as other Internet services, such as DSL, cable, satellite, etc.



  6. What speeds can be expected with the LTE Internet (Installed) service?

    Customers can expect an average of 5-12 Mbps for downloading and 2-5 MBps for uploading.



  7. Where is the LTE Internet (Installed) service available?

    Refer to our coverage locator map to see where our 4G LTE network is available. If you use our 4G LTE network at your home, then you may have coverage there for LTE Internet (Installed). When you ask to sign up for LTE Internet (Installed), our Sales Representative will see if your address qualifies for service.

    Note: LTE Internet (Installed) can t connect to the 3G network, only the 4G LTE network.



  8. What's the range of the LTE Internet (Installed) router?

    Actual range and speeds will vary based on the radio frequency conditions and obstructions within your home. Most devices should be able to connect within 150 feet of the router and may be able to connect at a greater distance.



  9. How many devices can be connected to the LTE Internet (Installed) service?

    You can connect up to 20 Wi-Fi capable devices using the router and up to 4 wired Ethernet devices.



  10. Where can I purchase or subscribe to LTE Internet (Installed)?

    You can purchase it at all Verizon Wireless stores and select Premium Retail stores. You can also purchase the service by calling (866) 822-9406.



  11. What is the protection plan for LTE Internet (Installed)?

    For only $6.99 per month, protection plans cover:

    • Repair or replacement of LTE Internet (Installed) equipment due to mechanical or electrical failure of the product after the manufacturer's warranty expires

    • Onsite service and labor costs


    You can add the protection plan when you purchase LTE Internet (Installed) service or within 30 days after the service is activated. To add the protection plan, call Customer Service at (800) 922-0204.

    For more information, view our Protection Plan brochure (PDF)*.



  12. I don't qualify for LTE Internet (Installed). What other options do I have for Verizon Wireless Internet service?

    If your home location doesn't qualify for LTE Internet (Installed) but you're able to receive a 3G or 4G LTE signal at home, you can still purchase a mobile hotspot or USB modem to connect to our network.



Installation
  1. What's the installation process for LTE Internet (Installed) service?

    Once you sign up for LTE Internet (Installed) service, you can expect:

    • A call from our installation team the day before installation to confirm the scheduled appointment

    • A call the day of installation to provide the estimated time of arrival at your home

    • A technician who will professionally install LTE Internet (Installed) service


  2. What equipment will be included in the installation of the LTE Internet (Installed) service?

    Installation includes the following equipment:

    • LTE Internet (Installed) Antenna
    • LTE Internet (Installed) Router
    • Power Inserter
    • Mounting Kit


  3. Who will install the LTE Internet (Installed) service?

    We've partnered with a network of professional installers who will perform onsite installations.



  4. Will I be able to choose where the LTE Internet (Installed) router is placed in my home?

    Typically, you ll be able to direct the technician as to where to set up the router. However, some home designs may limit these options.



  5. Where will the LTE Internet (Installed) antenna be installed?

    The antenna will be mounted on the side exterior of your home where there is 4G LTE coverage and is agreeable to you. The technician will offer best placement for the device and allow you to make the final decision before mounting the device on the exterior of your home. Once the antenna is mounted, we won't remove it even if you cancel your LTE Internet (Installed) service.



  6. If I need to reschedule installation or report issues about LTE Internet (Installed), who can I call?

    Call Customer Service at (800) 922-0204.



Using LTE Internet (Installed)
  1. How can I keep from going over my data allowance for LTE Internet (Installed)?

    Here are a few ways to help you track your data allowance:

    • We'll send you free notifications by email and/or text message when you reach 50%, 75%, 90% and 100% of your monthly allowance.

      Note: A valid email address is required for notifications sent by email.

    • You can view and change your notification settings on the Email and Text Alerts Preferences page and the Usage Alerts page in My Verizon.

    • You can track your data usage in My Verizon or My Verizon Mobile on the home page of each.


    To set a hard stop on your data usage when you reach a certain amount, you can subscribe to Verizon FamilyBase for a low monthly cost. You can add up to 10 devices to FamilyBase, which also includes many other useful features. Refer to our FamilyBase FAQs to learn more about it.

    Note: If you're consistently reaching your data limit, we recommend changing your plan or speaking with a Customer Service Representative about your options at (800) 922-0204.

    Visit our Tools for Monitoring Usage page for more information.



  2. How can I add more data for LTE Internet (Installed) so I don't go over my allowance?

    If you'd like to make a change to your plan for one month or longer, you can do so in My Verizon. Refer to our Change Minutes, Text and Data FAQs for details.

    Note: To only change your plan for a month, you'll have to change your plan again at the end of your bill cycle. If you choose to change your plan in the middle of a bill cycle, your bill will include prorated charges for both plans the old and new. Refer to our View Bill / Online Statement FAQs for more details.



  3. What is the default password for the LTE Internet (Installed) router's Wi-Fi connection?

    The default password is on the label on the back of the router. The ID for your router is labeled "SSID" so be sure to choose the correct SSID to connect to. The password is labeled the "WEP/WPA2 key" just below the SSID. For more help finding this, refer to the user guide (PDF)*.



  4. How do I access the router's administrator page for the LTE Internet (Installed) service?

    To access the router s administrator page:

    1. Open a web browser (e.g., Firefox ) on a device that s connected to the LTE Internet (Installed) router.

    2. In the Address field, enter http://192.168.1.254 and press Enter on your keyboard.

    3. Enter your user name and password.

      Note: If you haven't changed the password, enter admin in the User Name field, and enter the password labeled "Login Password" printed on the back label of your router in the Password field. For more help finding this, refer to the user guide (PDF)*.

    4. Click OK. You'll see the LTE Internet (Installed) Router Graphic User Interface (GUI).


    You've successfully found the router s administrator page.



  5. How can I change passwords to access the LTE Internet (Installed) Router Graphic User Interface (GUI)?

    To change your passwords:

    1. Open a web browser (e.g., Firefox ) on a device that's connected to the LTE Internet (Installed) router.

    2. In the Address field, enter http://192.168.1.254 and press Enter on your keyboard.

    3. Enter your user name and password.

      Note: If you haven't changed the password, enter admin in the User Name field, and enter the password labeled "Login Password" printed on the back label of your router in the Password field. For more help finding this, refer to the user guide (PDF)*.

    4. Click the Advanced HBR page.

    5. Click users.

    6. Click administrator.

    7. Enter the old password and a new password.

    8. Click save.


    You've successfully changed your passwords.



  6. Where can I find the LTE Internet (Installed) user guide?

    The LTE Internet (Installed) user guide (PDF*) is available online. For other troubleshooting and support, refer to the LTE Internet (Installed) Support page.

    *To view the PDF file, you may need to download the free Adobe Acrobat Reader.



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