Select Your Device
Moto Z Droid Edition
Moto Z Force Droid Edition
Samsung Galaxy Note7
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Apple® iPhone® 6s
Samsung Galaxy S® 6
Samsung Galaxy S7
Apple® iPhone® 5s
Samsung Galaxy S® 4
Samsung Convoy™ 3
Verizon Ellipsis™ Jetpack®
Samsung Galaxy Note® 4
DROID TURBO 2
Samsung Galaxy Note5
Samsung Galaxy S7 edge
Apple® iPhone® 5c
DROID MAXX by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung 3G Network Extender
LG G3
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Apple® iPhone® 5
LG G4™
Verizon Ellipsis™ 7
Droid Turbo by Motorola
Verizon Ellipsis® 8
Verizon Jetpack® MiFi® 6620L
Apple® iPad® 2
Apple® iPhone® 4s
Apple® iPhone® 4
DROID MAXX 2
Samsung Galaxy S® 6 edge
Samsung Galaxy Note® 3
Samsung Galaxy J3 V
LG Revere® 3
Samsung Galaxy S6 edge +
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy S® III
Samsung Galaxy J1™ Prepaid
Samsung Gusto® 3
Brigadier™ by Kyocera
DROID MINI by MOTOROLA
Verizon MiFi® 4G LTE Global USB Modem U620L
LG Cosmos™ 3
LG G Vista
LG G2
HTC Desire® 526
Samsung 4G LTE Network Extender
Samsung Galaxy J3 (2016)
LG V10™
Ellipsis™ Jetpack® MHS800L
Casio G'zOne Commando®
Pantech 4G LTE Global USB Modem UML290
DROID RAZR M by MOTOROLA
LG G5
LG Extravert™ 2
Verizon Wireless Home Phone
LG Optimus Zone™ 3 Prepaid
GizmoPal™
Verizon 4G LTE Broadband Router with Voice
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
DuraXV
GizmoPal® 2 by LG
HTC One® (M8)
DROID ULTRA by MOTOROLA
Gear S2
Verizon 4G LTE USB Modem 551L
Casio G'zOne Commando® 4G LTE
GizmoGadget™ by LG
LG G Pad 8.3 LTE
Casio G'zOne Ravine® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Microsoft Lumia 735
HTC One M9
LG K8 V
Galaxy Note® Edge
Verizon 4G LTE USB Modem UML295
Samsung Galaxy S® 4 mini
Samsung Galaxy Note® II
Samsung Convoy® 4
Sony Xperia® Z3v
hum by Verizon
Verizon LTE Internet and Home Phone
Verizon 4G LTE Broadband Router
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
HTC Desire® 626
Nexus 6
Nokia Lumia 928
iPad® Pro
Transpyre™ Prepaid
LG K4™ LTE
Samsung Convoy™ 2
Verizon Ellipsis® 10
Gear S®
DROID TURBO 2 - Designed by You
Verizon Wireless AirCard® 595
BlackBerry® Bold™ 9930 smartphone
Moto X™ (2nd Gen.)
Moto X™ by Motorola
Samsung Brightside™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Moto E™ Prepaid
Samsung Gusto® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Moto G™ by Motorola
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
DROID RAZR by MOTOROLA
Nokia Lumia 822
LG Terra™
iPad® Air 2
HTC One®
LG Optimus Zone™ 2 Prepaid
Samsung Intensity™ II
LG Exalt™
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
PRIV™ by Blackberry®
LTE Internet (Installed)
Blackberry Classic
LG Optimus Exceed™ 2
HTC 10™
Nokia Lumia Icon
DROID INCREDIBLE 4G LTE by HTC
Galaxy Tab E (8.0)
Lucid™3 by LG
LG Revere®
LG Cosmos™ 2
HTC One® (M8) for Windows®
Samsung Galaxy S® III mini
LG Octane™
DROID RAZR MAXX HD by MOTOROLA
Watch Urbane™ 2nd Edition LTE
Verizon SureResponse®
LG Exalt™II
Samsung Intensity™ III
Lancet™
Samsung Galaxy Tab® 2 (7.0)
Microsoft Surface 3
Lancet™ for Android™
LG Revere® 2
DROID DNA by HTC
Kyocera DuraXV+
Samsung Convoy™
LG G Pad™ X8.3
Apple® iPad® mini with Retina display
LG Accolade™
BlackBerry® Z10 smartphone
LG enV®3
HTC Desire® 530
Samsung Galaxy Tab® 4 (10.1)
Enact™ by LG
BlackBerry® Q10 smartphone
DROID RAZR MAXX by MOTOROLA
DROID RAZR HD by MOTOROLA
Samsung Galaxy Tab S2
G Pad™ 10.1 LTE
Apple® iPad® Air™
Verizon Wireless USB760 Modem
G Pad™ 7.0 LTE
Samsung Gear S2 classic
DROID by MOTOROLA
Galaxy Tab E
iPad Pro™ (9.7-inch)
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 2 (10.1)
Google Nexus 7
Hydro ELITE by KYOCERA
BlackBerry® Z30 smartphone
Samsung Gusto®
HTC One® remix
Casio G'zOne Ravine®
LG 4G LTE USB Modem VL600
Motorola RAZR V3m
BlackBerry® Bold 9650 smartphone
Ellipsis® Kids
DROID 4 by MOTOROLA
DROID BIONIC by MOTOROLA
Apple® iPad® with Wi-Fi + 4G
HTC One® max
LG Cosmos™
LG Migosm
LG VX8300
Ellipsis™ Jetpack® MHS815L
Motorola MOTO™ W755
Samsung Haven™
Pantech Breakout™
Galaxy Nexus by Samsung
Samsung Galaxy Stellar™
Samsung Illusion™
Apple® iPad® mini
LG Extravert™
Samsung Galaxy Tab® 4 (8.0)
Delphi Connect with 4G LTE Mobile Hotspot
Casio G'zOne Boulder®
HTC Desire® 612
Samsung Galaxy Tab®
Motorola Barrage™
Dell™ Vostro™ V13 Laptop
Lucid™ by LG
Pantech Hotshot™
LG Vortex™
Lucid™2 by LG
Apple® iPad® with Retina display
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Galaxy Tab® (10.1)
DROID X2 by MOTOROLA
BlackBerry® Tour™ 9630 smartphone
DROID X by MOTOROLA
BlackBerry® Bold™ 9930 smartphone without camera
THUNDERBOLT™ by HTC
Samsung Galaxy™ Stratosphere™ II
Verizon Converged VOIP Device
iPad® mini 4
LG VX5500
Pantech Jest™ 2
LG enV® TOUCH
Pantech Perception™
DROID 3 by MOTOROLA
Samsung Alias™ 2
Motorola XOOM™ 4G LTE
LG Cosmos™ Touch
LG enV®2
Samsung Galaxy Note® Pro
Samsung Smooth™
Samsung Intensity™
Samsung ATIV SE™
Verizon Wireless UMW190 Global USB Modem
Samsung Fascinate™
ZenPad™ Z8
Spectrum™ 2 by LG
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Samsung Knack™
LG Optimus Zone™
Nokia Lumia 2520
Verizon Wireless AirCard® 595U USB Modem
Verizon Wireless UM175 USB Modem
Samsung Galaxy Tab® S
Casio G'zOne Brigade®
DROID CHARGE by SAMSUNG
Windows Phone 8X by HTC
Sony Xperia® Z2
Samsung Galaxy™ Stratosphere™
Moto X™ - Designed by You (2nd Generation)
HTC Rhyme™
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Galaxy Note® 10.1 2014 Edition
LG VX8360
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
iPad® mini 3
Samsung Galaxy Legend™
LG VX5400
Samsung SCH-u340
Samsung Galaxy Camera®
Samsung Galaxy Note® 10.1
Pantech Marauder™
Intuition™ by LG
Luge™ by Motorola Prepaid
Motorola W385
DROID 2 by MOTOROLA
Casio G'zOne Rock™
Moto X™ - Designed by You
Samsung ATIV Odyssey™
Delphi Connect
HP Spectre x2
Verizon Wireless USB720 Modem
DROID 2 GLOBAL by MOTOROLA
HTC Rezound™
Verizon Wireless G'zOne Type-S
Pantech Caper™ Prepaid
Verizon Wireless UM150 USB Modem
Motorola Adventure™ V750
LG Ally™
BlackBerry® Curve™ 8330 smartphone
Nokia 2366i
BlackBerry® Storm2™ 9550 smartphone Prepaid
LG VX8350
Samsung Galaxy Tab® (7.7)
Samsung SCH-u410
Motorola MOTO™ VU204
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
LG Chocolate® Touch
BlackBerry® Curve™ 8530 smartphone
Samsung Galaxy View
LG VX5300
Revolution™ by LG
Samsung Juke
Samsung Alias™
Verizon Wireless USB727 Modem
LG Chocolate®
Spartan GoCam™
BlackBerry® Torch™ 9850 smartphone
Verizon Wireless Coupe™
Apple® iPad®
LG Voyager™
Pantech Crux™
BlackBerry® 8830 World Edition smartphone
Casio EXILIM
Samsung SCH-u430
Sony Xperia® PLAY
Spectrum™ by LG
DROID PRO by MOTOROLA
LG VX5200
G'zOne Boulder™ Black and Silver
Verizon Wireless Escapade®
HTC Trophy™
Blackberry Classic Non-Camera
Motorola E815
Samsung SCH-u540
LG Chocolate® 3
LG Enlighten®
Samsung Reality™
Verizon Wireless PC5750 PC Card
LG Optimus Exceed™ Prepaid
LG Dare™
Casio G'zOne Ravine® 2 Non-Camera
Sierra Wireless AirCard® 555D
BlackBerry® Curve™ 9370 smartphone
Samsung Continuum™
HP® Mini 1151NR Netbook
BlackBerry® Curve™ 9310 smartphone
Sharp KIN™ ONE
Samsung Omnia® II
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
LG VX6100
LG enV®
Motorola W315
Verizon Wireless CDM8975
Verizon Wireless Razzle™
Motorola MOTO™ Z6c World Edition
DROID XYBOARD 10.1 by MOTOROLA
DROID ERIS by HTC
Samsung SCH-a870
Motorola Entice™
Sharp KIN™ TWO
Nokia 7705 Twist™
Sierra Wireless AirCard® 580
Motorola XOOM™
LG Versa™
Motorola MOTO Q™ 9c
Samsung SCH-a310
Samsung Rogue™
Samsung SCH-a930
Motorola RAZR V3m in Gray
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung Gleam®
Motorola V325
LG VX8100
LG Glance™
Motorola MOTOKRZR K1m
Motorola CITRUS™
LG Clout™
HP® Pavilion dm1-3010nr Notebook
DROID XYBOARD 8.2 by MOTOROLA
LG VX8700
LG VX3200
Samsung N150 Netbook
Samsung Gem™
HP® Mini 311-1037NR Netbook
Motorola V325i
Samsung SCH-a650
Motorola RAZR V3c
LG VX4650
Verizon Wireless V740 ExpressCard
Samsung Zeal™
Samsung SCH-a670
Nokia 2705 Shade™ Non-Camera
Motorola V60s
Samsung Trance™
Pantech PN-210
LG Fathom®
HTC Apache XV6700
Nokia 6205
Gateway® LT2016u Netbook
Verizon Wireless CDM 7075
Samsung SCH-a950
LG VX3300
LG VX6000
Nokia 6015i Prepaid
Verizon Wireless Adamant™
LG VX4500
Samsung Omnia®
Samsung SCH-u620
Verizon Wireless USB1000 Global USB Modem
Pantech PN-215
Samsung Sway™
Verizon Wireless Salute™
Samsung i700 Pocket PC
Motorola DEVOUR™ with MOTOBLUR™
Samsung SCH-u550
Nokia 6315i
Motorola Krave™ ZN4
Kyocera K323
Compaq® Mini CQ10-688nr Netbook
HTC Merge®
Samsung Renown™
Nokia 7205 Intrigue™
Kyocera SE47
Nokia 6215i
LG V
DROID R2D2 by MOTOROLA
Verizon Wireless CDM8950
Samsung SCH-a850
Pantech PN-820
Samsung FlipShot®
Samsung SCH-a630
Verizon AD3700 Global USB Modem
Motorola MOTO™ Z6cx World Edition without Camera
Motorola MOTORIZR Z6tv
Nokia 2128i
LG VENUS™
Motorola V265
Jest™
Samsung SCH-a530
Sharp KIN™ TWOm
Verizon Wireless Blitz® Prepaid
Samsung SCH-i730
Nokia 2705 Shade™
Nokia 2605 Mirage
Motorola V325xi
Motorola Rival™
Motorola T730
Nokia 6236i
Verizon Wireless PN-300
Samsung SCH-n330
Motorola C333
Verizon Wireless V620
Motorola V710
Samsung SCH-a795
Motorola V60p
Nokia 3589i
Samsung SCH-a990
HP® Pavilion dm1-2010nr Entertainment Notebook
LG VX4700
HTC Touch Pro™
Motorola Rapture™ VU30
Kyocera KPC650
Motorola Q™
HP® Mini 210-1076NR Netbook
BlackBerry® 7750
Kyocera KX2
Motorola T300p
LG VX2000
Kyocera KX414
Kyocera KX444
Motorola MOTOSLVR L7C
Samsung SCH-i760
LG VX9400
Verizon Wireless U630 PC Card
Samsung SCH-a970
Motorola V65p
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Motorola V276
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Kyocera KX1v
Motorola T720
HP® Mini 110-1046NR Netbook
Samsung Galaxy Tab® 4
Samsung Saga™
Samsung SCH-a610
Verizon Wireless XV6600 without Camera
Kyocera K404
Nokia 6305i
Samsung SCH-a790
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Verizon KPC680 ExpressCard®
Motorola C343
Verizon Wireless V640
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
HTC Ozone™ with TALKS™ for Verizon Wireless
BlackBerry® 7250
Samsung SCH-a890
Samsung Glyde™
Samsung SCH-i830

Accessories

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
See all your options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Activate a Phone You Already Own
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:09
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Activating Your 4G LTE Smartphone
[How to Use Guide]
Follow these instructions to activate your new or Certified Pre-Owned 4G LTE smartphone.
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Activating Your 4G LTE Phone - New Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
Turn On Android™ Device Protection
[Device-Specific Instructions]
Activation and Shipping Guide: 4G LTE™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 4G LTE Smartphone and shipping your defective device back to us.
Turn Off Android™ Device Protection
[Device-Specific Instructions]
Account Sync Settings - Lucid™ by LG
[Device-Specific Instructions]

Back Up & Transfer Content

Transfer Content Between Devices
[General Information]
Transfer your contacts, pictures and videos between smartphones. Our easy to use Verizon Content Transfer app works with Android and iOS.
Access Content Transfer App - Android™ Smartphone
[Device-Specific Instructions]
Download and install the Content Transfer App to your Android Smartphone to assist with transferring contacts and media between devices.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Media Share - Android™
[Device-Specific Instructions]
USB Mass Storage - Lucid™ by LG
[Device-Specific Instructions]
Move Pictures/Videos from Device - Lucid™ by LG
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Media Share - Lucid™ by LG
[Device-Specific Instructions]
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
Move Music Files to Device - Lucid™ by LG
[Device-Specific Instructions]

Basics

Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Signal Strength - Lucid™ by LG
[Device-Specific Instructions]
Lucid™ by LG Simulator: Finding More Help
[Interactive Simulation]
Discover how to find more help videos and tutorials on your Lucid by LG.
Lucid™ by LG Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to turn your Lucid by LG on and off.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Battery Charging Issues - LG Smartphones
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Extend Battery Life - Lucid™ by LG
[Device-Specific Instructions]
Power Saver On/Off - Lucid™ by LG
[Device-Specific Instructions]
Remove the Battery - Lucid™ by LG
[Device-Specific Instructions]
Soft Reset - Lucid™ by LG
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Battery Manager - Lucid™ by LG
[Device-Specific Instructions]
Battery Overview - Lucid™ by LG
[Device-Specific Instructions]
Insert the Battery - Lucid™ by LG
[Device-Specific Instructions]
Power Saver Settings - Lucid™ by LG
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Bluetooth® Discovery Mode - Lucid™ by LG
[Device-Specific Instructions]
Bluetooth® On/Off - Lucid™ by LG
[Device-Specific Instructions]
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
LG Lucid - Bluetooth Car Kit
[PDF]
LG Lucid Bluetooth Car Kit Support for Verizon Wireless Subscribers.
Lucid™ by LG Simulator: Pairing With a Bluetooth Device
[Interactive Simulation]
Learn how to pair your Lucid by LG with your Bluetooth device.
Lucid™ by LG Simulator: Turning Bluetooth® On and Off
[Interactive Simulation]
Learn how to turn Bluetooth functionality on and off using your Lucid by LG.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Placing an International Call
[Device-Specific Instructions]
Verizon Messages - HD Video Calling
[Video]
Verizon Messages now offers HD voice and video calling on your tablet, right through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
DTMF - Lucid™ by LG
[Device-Specific Instructions]
Add a Speed Dial - Lucid™ by LG
[Device-Specific Instructions]
Airplane/Standalone Mode - Lucid™ by LG
[Device-Specific Instructions]
Dial a Number - Lucid™ by LG
[Device-Specific Instructions]
Lucid™ by LG Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your Lucid by LG.
Lucid™ by LG Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your Lucid by LG to call a new number.
Lucid™ by LG Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between calls on your Lucid by LG Smartphone.
Lucid™ by LG Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Discover how to teach kids to dial 911 on your Lucid by LG Smartphone.
Lucid™ by LG Simulator: Using the Quick Dialer Feature
[Interactive Simulation]
Discover how to use the Quick Dialer on your Lucid by LG Smartphone.
Lucid™ by LG Simulator: Viewing Frequently Called Numbers
[Interactive Simulation]
A visual guide on how to return to a call on your Lucid by LG.
Place a Conference Call - Lucid™ by LG
[Device-Specific Instructions]
Redial - Lucid™ by LG
[Device-Specific Instructions]
Remove a Speed Dial - Lucid™ by LG
[Device-Specific Instructions]

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Google Photos
[Device-Specific Instructions]
Move Pictures/Videos from Device - Lucid™ by LG
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Record and Share a Video - Lucid™ by LG
[Device-Specific Instructions]
Lucid™ by LG Simulator: Adjusting Video Setting for Messaging
[Interactive Simulation]
Learn how to adjust the video settings to send it in an email or text message on on your Lucid by LG.
Lucid™ by LG Simulator: Changing Camera Effects
[Interactive Simulation]
An interactive guide on how to change the camera effects on your Lucid by LG.
Lucid™ by LG Simulator: Changing the Camera from Rear to Front-Facing for Pictures
[Interactive Simulation]
An interactive guide on how to change the camera from rear to front-facing for pictures on your Lucid by LG.
Lucid™ by LG Simulator: Changing the Camera from Rear to Front-Facing for Video
[Interactive Simulation]
Discover how to change the camera from rear to front-facing for video on your Lucid by LG.
Lucid™ by LG Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Lucid by LG.
Lucid™ by LG Simulator: Sharing Video
[Interactive Simulation]
A visual guide to sharing a video on your Lucid by LG.
Lucid™ by LG Simulator: Sharing a Picture
[Interactive Simulation]
Learn how to share pictures using your Lucid by LG.
Lucid™ by LG Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Lucid by LG.
Lucid™ by LG Simulator: Turning the Flash On and Off
[Interactive Simulation]
Learn how to turn the camera's flash on and off on your Lucid by LG.
Lucid™ by LG Simulator: Zooming In and Out for Pictures
[Interactive Simulation]
An interactive guide on how to zoom in and out for pictures with your Lucid by LG.
Lucid™ by LG Simulator: Zooming In and Out for Video
[Interactive Simulation]
Learn how to zoom in and out of a video using your Lucid by LG.
Share Media On/Off (DLNA) - Lucid™ by LG
[Device-Specific Instructions]
Take and Share a Picture - Lucid™ by LG
[Device-Specific Instructions]
View Pictures/Videos - Lucid™ by LG
[Device-Specific Instructions]

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
USB Debugging Mode - Lucid™ by LG
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Contacts

Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Managing Contacts Using My Verizon
[Video]
Watch this video to learn how to manage your contacts by using your My Verizon account.
Length: 2:21
Delete a Contact - Lucid™ by LG
[Device-Specific Instructions]
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
Managing Duplicate Contacts Using Your Android Device
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21
Managing Duplicate Contacts Using Google
[Video]
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45
Add a Contact - Lucid™ by LG
[Device-Specific Instructions]
Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. For any other issues you are having with your device, visit our Troubleshooting Assistant.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Contact Display Options - Lucid™ by LG
[Device-Specific Instructions]
Edit a Contact - Lucid™ by LG
[Device-Specific Instructions]
Lucid™ by LG Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact on your Lucid by LG.
Lucid™ by LG Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact on your Lucid by LG.
Lucid™ by LG Simulator: Adding and Deleting a Favorite Contact
[Interactive Simulation]
Discover how to add and delete a contact from your favorites on your Lucid by LG Smartphone.
Lucid™ by LG Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your Lucid by LG Smartphone.
Lucid™ by LG Simulator: Assigning a Speed Dial Number
[Interactive Simulation]
Learn how to add a speed dial to a contact on your Lucid by LG.
Lucid™ by LG Simulator: Creating and Adding to a Group
[Interactive Simulation]
Learn how to create a group and add a contact to it on your Lucid by LG.
Lucid™ by LG Simulator: Sharing Contact Information
[Interactive Simulation]
A visual guide for sharing one of your contact's information with someone else using your Lucid by LG Smartphone.
Lucid™ by LG Simulator: Viewing a Missed Call and Adding as a Contact
[Interactive Simulation]
Discover how to view a missed call and add the caller as a contact on your Lucid by LG Smartphone.

Data

Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on the new Verizon Plan.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Conserve Data Usage - Google+
[Device-Specific Instructions]
Enable/Disable Data - Lucid™ by LG
[Device-Specific Instructions]
Data Roaming - Lucid™ by LG
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Optimize Data Usage - Lucid™ by LG
[Device-Specific Instructions]
Verify LTE Advanced Devices
[Device-Specific Instructions]

Date & Time

Date and Time Settings - Lucid™ by LG
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Check for Water Damage - LG
[Device-Specific Instructions]
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View MAC Address - Lucid™ by LG
[Device-Specific Instructions]
View Phone Information - Lucid™ by LG
[Device-Specific Instructions]

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
Adjust Brightness Settings - Lucid™ by LG
[Device-Specific Instructions]
Adjust Display Settings - Lucid™ by LG
[Device-Specific Instructions]
Accelerometer Rotation - Lucid™ by LG
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
DTMF - Lucid™ by LG
[Device-Specific Instructions]
Touchscreen Settings - Lucid™ by LG
[Device-Specific Instructions]
Adjust Font Settings - Lucid™ by LG
[Device-Specific Instructions]
Airplane/Standalone Mode - Lucid™ by LG
[Device-Specific Instructions]
Alerts - Lucid™ by LG
[Device-Specific Instructions]
Lucid™ by LG Simulator: Accessing Settings
[Interactive Simulation]
Discover how to access the Settings menu on your Lucid by LG.
Lucid™ by LG Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your Lucid by LG by adjusting the screen timeout.
Lucid™ by LG Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your Lucid by LG Smartphone.
Lucid™ by LG Simulator: Setting Screen Security
[Interactive Simulation]
A walkthrough for setting screen security to keep others from using your Lucid by LG.
Lucid™ by LG Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your Lucid by LG to silent.
Lucid™ by LG Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Lucid by LG to airplane mode.

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Remove a Gmail™ Account - Lucid™ by LG
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Gmail™ Messages - Android™
[Device-Specific Instructions]
Gmail™ Auto Signature - Android™
[Device-Specific Instructions]
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to a Gmail™ Message - Android™
[Device-Specific Instructions]
Delete a Gmail™ Message - Lucid™ by LG
[Device-Specific Instructions]
Delete an Email Message - Lucid™ by LG
[Device-Specific Instructions]
Gmail™ Auto Signature - Lucid™ by LG
[Device-Specific Instructions]
Gmail™ Notifications - Lucid™ by LG
[Device-Specific Instructions]
Gmail™ Sync - Lucid™ by LG
[Device-Specific Instructions]
Lucid™ by LG Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Lucid by LG.
Lucid™ by LG Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to add an attachment to an email with your Lucid by LG.
Lucid™ by LG Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your Lucid by LG.
Lucid™ by LG Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Lucid by LG.
Lucid™ by LG Simulator: Sending an Email to a Group
[Interactive Simulation]
Learn how to send an email to a group with your Lucid by LG
Lucid™ by LG Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your Lucid by LG.
Lucid™ by LG Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Lucid by LG.
Lucid™ by LG Simulator: Setting an Email Notification Alert
[Interactive Simulation]
Learn how to set an email notification alert with your Lucid by LG.
Lucid™ by LG Simulator: Switching Between Email Accounts
[Interactive Simulation]
A visual guide for viewing multiple email accounts on your Lucid by LG.
Remove Corporate Email Account (Exchange ActiveSync®) - Lucid™ by LG
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Personal (POP/IMAP) Account - Lucid™ by LG
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving emails issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to a Gmail™ Message - Lucid™ by LG
[Device-Specific Instructions]
Reply to an Email Message - Lucid™ by LG
[Device-Specific Instructions]
View Email Messages - Lucid™ by LG
[Device-Specific Instructions]
View Gmail™ Messages - Lucid™ by LG
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Current Location (Google Maps™)
[Device-Specific Instructions]
Find Driving Directions (Google™ Maps)
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Location Mode - Android™
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Add Layers (Google Maps™)
[Device-Specific Instructions]
GPS Location - Lucid™ by LG
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]

Gestures & Motions

Gestures (Google Maps™)
[Device-Specific Instructions]

Google Backup & restore

Home Screen

Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Add Widgets to Home Screen - Lucid™ by LG
[Device-Specific Instructions]
Add Folders to Home Screen - Lucid™ by LG
[Device-Specific Instructions]
View Home Screen Panels - Lucid™ by LG
[Device-Specific Instructions]
Lucid™ by LG Simulator: Adding Widgets and Apps
[Interactive Simulation]
An interactive guide on how to add widgets and apps to a Home screen on your Lucid by LG.
Lucid™ by LG Simulator: Adding a Home Screen Page
[Interactive Simulation]
Learn how to add a Home screen on your Lucid by LG.
Lucid™ by LG Simulator: Customizing the Favorites Tray
[Interactive Simulation]
Learn how to change the apps in the Favorites Tray that appear at the bottom of each Home screen on your Lucid by LG.
Lucid™ by LG Simulator: Deleting Widgets and Apps
[Interactive Simulation]
An interactive guide on how to remove widgets and apps from a Home screen on your Lucid by LG.
Lucid™ by LG Simulator: Deleting a Home Screen Page
[Interactive Simulation]
Learn how to delete a Home screen on your Lucid by LG.
Lucid™ by LG Simulator: Moving Widgets and Apps
[Interactive Simulation]
Learn how to move widgets and apps on your Lucid by LG.
Lucid™ by LG Simulator: Resizing Widgets
[Interactive Simulation]
An interactive guide on how to resize widgets on your Lucid by LG.
Rename Home Screen Folder - Lucid™ by LG
[Device-Specific Instructions]
Window Shade - Lucid™ by LG
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile Hotspot On/Off - Lucid™ by LG
[Device-Specific Instructions]
Mobile HotSpot - Lucid™ by LG
[Device-Specific Instructions]
Mobile HotSpot Settings - Lucid™ by LG
[Device-Specific Instructions]

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Clear Temporary Internet Files - Lucid™ by LG
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Enable/Disable Data - Lucid™ by LG
[Device-Specific Instructions]
Browser Cookies On/Off - Lucid™ by LG
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your Lucid by LG, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Web Browser - Lucid™ by LG
[Device-Specific Instructions]
JavaScript Settings - Lucid™ by LG
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your device, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Browser Bookmark - Lucid™ by LG
[Device-Specific Instructions]
Delete a Browser Bookmark - Lucid™ by LG
[Device-Specific Instructions]
Edit a Browser Bookmark - Lucid™ by LG
[Device-Specific Instructions]
Launch a Browser Bookmark - Lucid™ by LG
[Device-Specific Instructions]
Lucid™ by LG Simulator: Bookmarking a Website
[Interactive Simulation]
Discover how to bookmark a website on your Lucid by LG.
Lucid™ by LG Simulator: Closing Browser Windows
[Interactive Simulation]
An interactive walkthrough of closing windows in the web browser of your Lucid by LG.
Lucid™ by LG Simulator: Opening a New Window
[Interactive Simulation]
A visual walkthrough of opening windows in the web browser of your Lucid by LG.
Lucid™ by LG Simulator: Reading Later
[Interactive Simulation]
Discover how to save a web page to read later on the web browser of your Lucid by LG.
Lucid™ by LG Simulator: Searching the Web by Keypad
[Interactive Simulation]
Discover how to search the Internet using the keypad on your Lucid by LG.
Lucid™ by LG Simulator: Searching the Web by Voice
[Interactive Simulation]
Learn how to search the Internet using your voice on a Lucid by LG.
Lucid™ by LG Simulator: Switching Between Windows
[Interactive Simulation]
Discover how to view different open tabs in the web browser of your Lucid by LG.
Websites - Lucid™ by LG
[Device-Specific Instructions]

Keyboard

Turn Voice Input On/Off - Android™
[Device-Specific Instructions]
You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Lucid™ by LG Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Lucid by LG.

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Change the Device Password - Lucid by LG
[Device-Specific Instructions]
Enable/Disable the SIM PIN - Lucid by LG
[Device-Specific Instructions]
Unlock the Device - Lucid™ by LG
[Device-Specific Instructions]
Lucid™ by LG Simulator: Changing a Lock Screen Shortcut
[Interactive Simulation]
Learn how to change a Lock screen shortcut on your Lucid by LG.
Lucid™ by LG Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen of your Lucid by LG.
Modify the SIM PIN - Lucid™ by LG
[Device-Specific Instructions]
Password Options - Lucid™ by LG
[Device-Specific Instructions]
Set Up Screen Lock - Lucid™ by LG
[Device-Specific Instructions]
Turn Off Screen Lock - Lucid™ by LG
[Device-Specific Instructions]

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Erase Internal Memory - Lucid™ by LG
[Device-Specific Instructions]
Memory Card Formatting
[Device-Specific Instructions]
Remove the Memory Card - Lucid™ by LG
[Device-Specific Instructions]
Insert the Memory Card - Lucid™ by LG
[Device-Specific Instructions]
Memory Card Formatting - Lucid™ by LG
[Device-Specific Instructions]
Check Memory - Lucid™ by LG
[Device-Specific Instructions]
Lucid™ by LG Simulator: Inserting a microSD Card
[Interactive Simulation]
Discover how to insert a microSD card in your Lucid by LG.
Lucid™ by LG Simulator: Removing a microSD Card
[Interactive Simulation]
Learn how to remove a microSD card from your Lucid by LG.

Navigating & Multitasking

Lucid™ by LG Simulator: Accessing Open Apps
[Interactive Simulation]
Discover how to access open apps on your Lucid by LG.
Lucid™ by LG Simulator: Accessing and Clearing the Notification Panel
[Interactive Simulation]
Discover how to access and clear Notification Panel on your Lucid by LG.
Lucid™ by LG Simulator: Closing Open Apps
[Interactive Simulation]
Discover how to close open apps on your Lucid by LG.
Lucid™ by LG Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the most important features of your Lucid by LG.
Lucid™ by LG Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens on your Lucid by LG.
Recently Used Apps - Lucid™ by LG
[Device-Specific Instructions]

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Factory Data Reset (Powered Off) - Lucid™ by LG
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard...
Install System Updates - Lucid™ by LG
[Device-Specific Instructions]
Factory Data Reset (Powered On) - Lucid™ by LG
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard...
View Software Version - Lucid™ by LG
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove the SIM Card - Lucid™ by LG
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Unblock SIM PIN - Lucid™ by LG
[Device-Specific Instructions]
Enable/Disable the SIM PIN - Lucid by LG
[Device-Specific Instructions]
Insert the SIM Card - Lucid™ by LG
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
View the SIM Card Number - Lucid™ by LG
[Device-Specific Instructions]
Lucid™ by LG Simulator: Inserting a SIM Card
[Interactive Simulation]
Discover how to insert a SIM card into your Lucid by LG.
Lucid™ by LG Simulator: Removing a SIM Card
[Interactive Simulation]
Learn how to remove a SIM card from your Lucid by LG.
Modify the SIM PIN - Lucid™ by LG
[Device-Specific Instructions]

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Volume Controls - Lucid™ by LG
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...
Set Ringtones - Lucid™ by LG
[Device-Specific Instructions]
Vibrate Mode - Lucid™ by LG
[Device-Specific Instructions]
Alerts - Lucid™ by LG
[Device-Specific Instructions]
Speakerphone - Lucid™ by LG
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:21
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 0:58
Verizon Messages - Scheduling Messages and Driving Mode
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 0:59
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Delete Messages - Lucid™ by LG
[Device-Specific Instructions]
Picture / Video Messaging email address
[Device-Specific Instructions]
Auto Receive Messages - Lucid™ by LG
[Device-Specific Instructions]
Auto Signature - Lucid™ by LG
[Device-Specific Instructions]
Lucid™ by LG Simulator: Attaching a Video to a Text Message
[Interactive Simulation]
Discover how to attach a video to a text message from your Lucid by LG.
Lucid™ by LG Simulator: Changing the Text Input Entry Method
[Interactive Simulation]
Learn how to change the text input entry method on your Lucid by LG.
Lucid™ by LG Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message from your Lucid by LG.
Lucid™ by LG Simulator: Ignoring a Call and Sending a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and sending the caller a text message on your Lucid by LG Smartphone.
Lucid™ by LG Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message from your Lucid by LG.
Lucid™ by LG Simulator: Sending a Text Message to a Group
[Interactive Simulation]
An interactive guide on how to send a text message to a group from your Lucid by LG.
Lucid™ by LG Simulator: Using Voice to Text
[Interactive Simulation]
An interactive how-to guide for using your voice to send a text message on your Lucid by LG.
View Text Messages - Lucid™ by LG
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android™
[Device-Specific Instructions]
Lucid™ by LG Simulator: Capturing Screenshots
[Interactive Simulation]
Discover how to take a picture of your screen on your Lucid by LG.

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings - Lucid™ by LG
[Device-Specific Instructions]

Wallpapers/Theme

Lucid™ by LG Simulator: Changing Wallpaper
[Interactive Simulation]
Discover how to change the background on your Lucid by LG.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Network Mode Settings - Android™
[Device-Specific Instructions]
Add a Wi-Fi Network - Lucid™ by LG
[Device-Specific Instructions]
Wi-Fi Direct On/Off - Lucid™ by LG
[Device-Specific Instructions]
Lucid™ by LG Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Discover how to use your Lucid by LG to connect to the Internet with a Wi-Fi network.
Lucid™ by LG Simulator: Turning Off Wi-Fi Notifications
[Interactive Simulation]
Learn how to turn off Wi-Fi notifications on your Lucid by LG.
Lucid™ by LG Simulator: Using Wi-Fi Direct
[Interactive Simulation]
Discover how to use Wi-Fi Direct on your Lucid by LG.
Remove Wi-Fi Connection - Lucid™ by LG
[Device-Specific Instructions]
Wi-Fi On/Off - Lucid™ by LG
[Device-Specific Instructions]

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