Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6s Plus
Samsung Galaxy S® 6
Apple® iPhone® 6 Plus
Apple® iPhone® 5s
Samsung Galaxy S® 5
Samsung Galaxy S® 4
Apple® iPhone® 6s
Samsung Convoy™ 3
Apple® iPhone® 5c
Apple® iPad® 2
Samsung Galaxy Core Prime™
DROID TURBO 2
Samsung Galaxy Note5
DROID MAXX by MOTOROLA
Samsung Galaxy Note® 4
Samsung Network Extender
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Verizon Ellipsis™ 7
Apple® iPhone® 5
Verizon Ellipsis™ Jetpack®
Apple® iPhone® 4s
Verizon Ellipsis® 8
Apple® iPhone® 4
LG G3
Droid Turbo by Motorola
Droid Turbo in Ballistic Nylon
LG G4™
Samsung Galaxy S® III
DROID MINI by MOTOROLA
Samsung Galaxy S6 edge +
Samsung Galaxy Note® 3
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy S® 6 edge
LG G2
LG Revere® 3
DROID RAZR M by MOTOROLA
LG Cosmos™ 3
Casio G'zOne Commando®
Brigadier™ by Kyocera
HTC Desire® 526
HTC One® (M8)
LG G Vista
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J1™ Prepaid
Verizon Wireless Home Phone
Casio G'zOne Commando® 4G LTE
Samsung Gusto® 3
LG V10™
Pantech 4G LTE Global USB Modem UML290
LG Extravert™ 2
Ellipsis™ Jetpack® MHS800L
DROID MAXX 2
DROID ULTRA by MOTOROLA
Verizon 4G LTE Broadband Router with Voice
Sony Xperia® Z3v
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG G Pad 8.3 LTE
LG Optimus Exceed™ 2
Samsung Galaxy Note® II
DuraXV
Moto E™ Prepaid
Verizon MiFi® 4G LTE Global USB Modem U620L
Gear S®
Casio G'zOne Ravine® 2
Transpyre™ Prepaid
Moto X™ (2nd Gen.)
Verizon 4G LTE USB Modem 551L
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Samsung Galaxy S® 4 mini
HTC Desire® 626
Verizon 4G LTE USB Modem UML295
Verizon Ellipsis® 10
iPad® Pro
GizmoPal™
LG Optimus Zone™ 2 Prepaid
Moto X™ by Motorola
HTC One M9
Galaxy Note® Edge
Nokia Lumia 928
iPad® Air 2
Nexus 6
Samsung Brightside™
DROID TURBO 2 - Designed by You
Moto G™ by Motorola
Samsung Convoy™ 2
Microsoft Lumia 735
G Pad™ 10.1 LTE
DROID RAZR MAXX HD by MOTOROLA
HTC One®
LG G Pad™ X8.3
Nokia Lumia 822
Samsung Intensity™ II
LG Exalt™
DROID INCREDIBLE 4G LTE by HTC
Samsung Gusto® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
BlackBerry® Bold™ 9930 smartphone
DROID RAZR by MOTOROLA
Samsung Galaxy S® III mini
Lucid™3 by LG
G Pad™ 7.0 LTE
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
hum by Verizon
Verizon Wireless AirCard® 595
Samsung Intensity™ III
Nokia Lumia Icon
Blackberry Classic
LG Cosmos™ 2
LTE Internet (Installed)
DROID RAZR HD by MOTOROLA
Samsung Galaxy Tab® 4 (10.1)
Apple® iPad® Air™
LG Octane™
LG Terra™
DROID RAZR MAXX by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
HTC One® (M8) for Windows®
Samsung Galaxy Tab S2
DROID DNA by HTC
Samsung Galaxy Tab® 2 (7.0)
LG Revere®
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon SureResponse®
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
LG Revere® 2
GizmoPal® 2 by LG
LG enV®3
Enact™ by LG
Verizon 4G LTE Broadband Router
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
LG Accolade™
LG Exalt™II
Lancet™
Apple® iPad® mini with Retina display
BlackBerry® Z30 smartphone
HTC Desire® 612
Gear S2
Apple® iPad® mini
BlackBerry® Z10 smartphone
GizmoGadget™ by LG
Kyocera DuraXV+
Apple® iPad® with Wi-Fi + 4G
Samsung Gusto®
Samsung Galaxy Tab® 2 (10.1)
Samsung Convoy™
HTC One® remix
DROID BIONIC by MOTOROLA
DROID 4 by MOTOROLA
LG Cosmos™
DROID by MOTOROLA
Samsung Galaxy™ Stratosphere™ II
Lancet™ for Android™
Samsung Galaxy Stellar™
Samsung Galaxy Tab® 4 (8.0)
Casio G'zOne Ravine®
Motorola RAZR V3m
Galaxy Nexus by Samsung
iPad® mini 4
HTC One® max
Lucid™ by LG
Samsung Galaxy Tab®
Lucid™2 by LG
Hydro ELITE by KYOCERA
BlackBerry® Q10 smartphone
Google Nexus 7
DROID INCREDIBLE 2 by HTC
LG Extravert™
LG 4G LTE USB Modem VL600
Pantech Perception™
DROID X2 by MOTOROLA
Verizon Wireless USB760 Modem
Samsung Galaxy Tab® (10.1)
DROID X by MOTOROLA
Samsung Galaxy Note® Pro
Motorola Barrage™
Samsung Galaxy Tab® S
Apple® iPad® with Retina display
LG VX8300
BlackBerry® Bold 9650 smartphone
Galaxy Tab E
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Illusion™
Windows Phone 8X by HTC
DROID 3 by MOTOROLA
Motorola XOOM™ 4G LTE
Samsung Haven™
Pantech Hotshot™
Samsung Fascinate™
Motorola MOTO™ W755
LG enV® TOUCH
Spectrum™ 2 by LG
Microsoft Surface 3
Pantech Breakout™
Casio G'zOne Boulder®
LG enV®2
Samsung Galaxy™ Stratosphere™
Sony Xperia® Z2
Moto X™ - Designed by You (2nd Generation)
LG Optimus Zone™ 3 Prepaid
Samsung Smooth™
LG Cosmos™ Touch
Samsung Galaxy Note® 10.1
HTC Rhyme™
Samsung Intensity™
LG Vortex™
LG Migosm
Pantech Jest™ 2
Moto X™ - Designed by You
iPad® mini 3
LG VX5500
Samsung Knack™
Samsung Alias™ 2
Casio G'zOne Brigade®
BlackBerry® Bold™ 9930 smartphone without camera
DROID INCREDIBLE by HTC
Luge™ by Motorola Prepaid
Dell™ Vostro™ V13 Laptop
Ellipsis® Kids
Verizon MiFi™2200 Intelligent Mobile Hotspot
Delphi Connect
Intuition™ by LG
Samsung Galaxy Note® 10.1 2014 Edition
BlackBerry® Tour™ 9630 smartphone
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID CHARGE by SAMSUNG
Nokia Lumia 2520
LG VX5400
THUNDERBOLT™ by HTC
Samsung ATIV SE™
Samsung ATIV Odyssey™
Verizon Wireless UMW190 Global USB Modem
DROID 2 GLOBAL by MOTOROLA
Casio G'zOne Rock™
LG VX8360
LG Optimus Zone™
Samsung Galaxy Legend™
Motorola W385
HTC Rezound™
BlackBerry® Pearl™ Flip 8230 smartphone
Verizon Converged VOIP Device
Samsung SCH-u340
BlackBerry® Storm2™ 9550 smartphone Prepaid
Verizon Wireless USB720 Modem
BlackBerry® Curve™ 8330 smartphone
LG Ally™
Samsung Galaxy Camera®
Pantech Marauder™
BlackBerry® Curve™ 9330 smartphone
Verizon Wireless UM175 USB Modem
HTC Trophy™
LG Optimus Exceed™ Prepaid
Apple® iPad®
Motorola Adventure™ V750
DROID 2 by MOTOROLA
Samsung Galaxy Tab® (7.7)
LG Chocolate® Touch
Revolution™ by LG
Spectrum™ by LG
LG Voyager™
LG VX8350
Samsung Alias™
Samsung Reality™
Verizon Wireless G'zOne Type-S
Samsung Juke
Motorola MOTO™ VU204
Samsung SCH-u410
Pantech Caper™ Prepaid
Verizon Wireless Escapade®
Sony Xperia® PLAY
DROID PRO by MOTOROLA
LG Chocolate®
Verizon Wireless Coupe™
Verizon Wireless UM150 USB Modem
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® 8830 World Edition smartphone
Pantech Crux™
LG Dare™
LG VX5300
LG Enlighten®
Blackberry Classic Non-Camera
Verizon Wireless USB727 Modem
Casio EXILIM
Motorola MOTOKRZR K1m
LG VX5200
DROID XYBOARD 10.1 by MOTOROLA
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless Salute™
BlackBerry® Torch™ 9850 smartphone
Verizon Wireless CDM8975
BlackBerry® Curve™ 8530 smartphone
LG enV®
G'zOne Boulder™ Black and Silver
Verizon Wireless PC5750 PC Card
BlackBerry® Curve™ 9370 smartphone
Samsung SCH-u430
LG Versa™
Samsung Rogue™
Samsung SCH-a950
Samsung SCH-a870
LG VX6100
LG VX3200
Samsung Omnia® II
BlackBerry® Curve™ 9310 smartphone
Motorola E815
Motorola RAZR V3m in Gray
LG VX8100
DROID ERIS by HTC
Motorola V325
Samsung SCH-u540
Motorola Entice™
LG Glance™
LG Chocolate® 3
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Compaq® Mini CQ10-688nr Netbook
DROID XYBOARD 8.2 by MOTOROLA
Motorola XOOM™
Motorola V325i
LG VX8700
Motorola RAZR V3c
Verizon Wireless Razzle™
Samsung Zeal™
LG VX4500
HP® Mini 1151NR Netbook
Samsung SCH-a930
Sharp KIN™ ONE
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola MOTO Q™ 9c
Gateway® LT2016u Netbook
Verizon Wireless Adamant™
Verizon Wireless V740 ExpressCard
Motorola W315
Samsung Trance™
Nokia 2705 Shade™ Non-Camera
Samsung N150 Netbook
Pantech PN-215
LG VX3300
Motorola Rival™
Samsung SCH-a670
Nokia 6205
Motorola DEVOUR™ with MOTOBLUR™
Samsung Continuum™
Motorola MOTO™ Z6c World Edition
Samsung SCH-a650
Sierra Wireless AirCard® 555D
Samsung SCH-a310
HP® Pavilion dm1-3010nr Notebook
Nokia 6015i Prepaid
Nokia 7705 Twist™
LG V
LG Clout™
HP® Pavilion dm1-2010nr Entertainment Notebook
Samsung Gleam®
LG VX4650
Pantech PN-820
LG VX6000
HTC Merge®
Samsung SCH-i760
Samsung Glyde™
Motorola V710
Samsung Renown™
Verizon Wireless CDM8950
Samsung SCH-a850
LG Fathom®
DROID R2D2 by MOTOROLA
Motorola CITRUS™
Jest™
Samsung SCH-u550
Nokia 6215i
Verizon Wireless USB1000 Global USB Modem
Pantech PN-210
Verizon AD3700 Global USB Modem
Sharp KIN™ TWO
Sierra Wireless AirCard® 580
Samsung FlipShot®
Nokia 2128i
Samsung Gem™
Verizon Wireless PN-300
Samsung Sway™
LG VENUS™
Motorola Q™
HP® Mini 110-3098NR Netbook
Motorola V60s
BlackBerry® 7250
Verizon Wireless V620
Kyocera KX414
Kyocera KX444
HTC Ozone™ with TALKS™ for Verizon Wireless
LG VX9400
HP® Mini 311-1037NR Netbook
Nokia 7205 Intrigue™
Nokia 2366i
Samsung i600 Smartphone
Nokia 3589i
Verizon Wireless Blitz® Prepaid
Kyocera K323
Motorola Krave™ ZN4
Nokia 2605 Mirage
Verizon XU870 Global ExpressCard®
Verizon Wireless CDM 7075
SCH-u410 Prepaid
Motorola MOTORIZR Z6tv
Sharp KIN™ ONEm
LG VX4700
HTC Apache XV6700
Nokia 6315i
Motorola Rapture™ VU30
HP® Mini 210-1076NR Netbook
Samsung Saga™
Samsung i700 Pocket PC
Nokia 2285
Motorola MOTO Q™ music 9m
HP® Mini 110-1046NR Netbook
Motorola V325xi
Verizon Wireless XV6600 without Camera
Verizon KPC680 ExpressCard®
Samsung SCH-a990
Nokia 6236i
Kyocera KPC650
Motorola T720
Samsung SCH-u620
Motorola MOTORAZR maxx Ve
Nokia 2705 Shade™
Motorola V276
Kyocera SE47
Samsung SCH-a790
Verizon Wireless V640
Samsung SCH-i730
Motorola MOTO™ Z6cx World Edition without Camera
Kyocera KX2
Motorola T300p
Samsung SCH-a795
Motorola C343
Motorola T730
Motorola MOTOSLVR L7C
HTC Touch Pro™
Verizon Wireless U630 PC Card
Samsung SCH-a630
Samsung SCH-n330
BlackBerry® 7750
Samsung SCH-a610
Kyocera K404
Nokia 6305i
LG VX2000
Motorola V60p
Samsung SCH-a530
Sharp KIN™ TWOm
Motorola V120e
Samsung Omnia®
Samsung SCH-a970
Motorola V65p
Motorola V276 Prepaid
Kyocera KX1v
Motorola C333
Motorola V265
Samsung SCH-a890
Samsung SCH-i830

Accessories

Activation & Initial Setup

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Device Replacement Program
[General Information]
See all your options for replacing your phone or tablet if it’s lost, stolen, broken, defective or otherwise in need of replacement.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Equipment Protection Programs
[General Information]
Learn about the different insurance and protection options for your device, including monthly cost, deductable and coverage.
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 2:59
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:33
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:38
How to transfer content from your old Android phone to your new Android phone
[Video]
Watch this video to learn how to transfer content from your old Android phone to your new Android phone using Verizon Cloud in a few simple steps.
Length: 1:59
Getting Started With Your New Verizon Smartphone
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 4:01
Activating Your 4G LTE Smartphone
[How to Use Guide]
Follow these instructions to activate your new or Certified Pre-Owned 4G LTE smartphone.
Activating Your 4G LTE Phone - New Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
How to transfer content from your old Android phone to your new iPhone
[Video]
Watch this video to learn how to transfer content from your old Android phone to your new iPhone using Verizon Cloud in a few simple steps.
Length: 2:00
How to transfer content from your old iPhone to your new Android phone
[Video]
Watch this video to learn how to transfer content from your old iPhone to your new Android phone using Verizon Cloud in a few simple steps.
Length: 1:58
Activation and Shipping Guide: 4G LTE™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 4G LTE Smartphone and shipping your defective device back to us.
Account Sync Settings - Lucid™ by LG
[Device-Specific Instructions]

Basics

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Lucid™ by LG Simulator: Finding More Help
[Interactive Simulation]
Discover how to find more help videos and tutorials on your Lucid by LG.
Lucid™ by LG Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to turn your Lucid by LG on and off.
Signal Strength - Lucid™ by LG
[Device-Specific Instructions]

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Battery Charging Issues - LG Smartphones
[Device-Specific Instructions]
Remove the Battery - Lucid™ by LG
[Device-Specific Instructions]
Power Saver On/Off - Lucid™ by LG
[Device-Specific Instructions]
Soft Reset - Lucid™ by LG
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Extend Battery Life - Lucid™ by LG
[Device-Specific Instructions]
Battery Manager - Lucid™ by LG
[Device-Specific Instructions]
Battery Overview - Lucid™ by LG
[Device-Specific Instructions]
Insert the Battery - Lucid™ by LG
[Device-Specific Instructions]
Power Saver Settings - Lucid™ by LG
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
Bluetooth® Discovery Mode - Lucid™ by LG
[Device-Specific Instructions]
Bluetooth® On/Off - Lucid™ by LG
[Device-Specific Instructions]
LG Lucid - Bluetooth Car Kit
[PDF]
LG Lucid Bluetooth Car Kit Support for Verizon Wireless Subscribers.
Lucid™ by LG Simulator: Pairing With a Bluetooth Device
[Interactive Simulation]
Learn how to pair your Lucid by LG with your Bluetooth device.
Lucid™ by LG Simulator: Turning Bluetooth® On and Off
[Interactive Simulation]
Learn how to turn Bluetooth functionality on and off using your Lucid by LG.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Placing an International Call
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Add a Speed Dial - Lucid™ by LG
[Device-Specific Instructions]
Airplane/Standalone Mode - Lucid™ by LG
[Device-Specific Instructions]
DTMF - Lucid™ by LG
[Device-Specific Instructions]
Dial a Number - Lucid™ by LG
[Device-Specific Instructions]
Lucid™ by LG Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your Lucid by LG.
Lucid™ by LG Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your Lucid by LG to call a new number.
Lucid™ by LG Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between calls on your Lucid by LG Smartphone.
Lucid™ by LG Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Discover how to teach kids to dial 911 on your Lucid by LG Smartphone.
Lucid™ by LG Simulator: Using the Quick Dialer Feature
[Interactive Simulation]
Discover how to use the Quick Dialer on your Lucid by LG Smartphone.
Lucid™ by LG Simulator: Viewing Frequently Called Numbers
[Interactive Simulation]
A visual guide on how to return to a call on your Lucid by LG.
Place a Conference Call - Lucid™ by LG
[Device-Specific Instructions]
Redial - Lucid™ by LG
[Device-Specific Instructions]
Remove a Speed Dial - Lucid™ by LG
[Device-Specific Instructions]

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Pictures or Videos from the Device- Lucid™ by LG
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Share Media On/Off (DLNA) - Lucid™ by LG
[Device-Specific Instructions]
Lucid™ by LG Simulator: Adjusting Video Setting for Messaging
[Interactive Simulation]
Learn how to adjust the video settings to send it in an email or text message on on your Lucid by LG.
Lucid™ by LG Simulator: Changing Camera Effects
[Interactive Simulation]
An interactive guide on how to change the camera effects on your Lucid by LG.
Lucid™ by LG Simulator: Changing the Camera from Rear to Front-Facing for Pictures
[Interactive Simulation]
An interactive guide on how to change the camera from rear to front-facing for pictures on your Lucid by LG.
Lucid™ by LG Simulator: Changing the Camera from Rear to Front-Facing for Video
[Interactive Simulation]
Discover how to change the camera from rear to front-facing for video on your Lucid by LG.
Lucid™ by LG Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Lucid by LG.
Lucid™ by LG Simulator: Sharing Video
[Interactive Simulation]
A visual guide to sharing a video on your Lucid by LG.
Lucid™ by LG Simulator: Sharing a Picture
[Interactive Simulation]
Learn how to share pictures using your Lucid by LG.
Lucid™ by LG Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Lucid by LG.
Lucid™ by LG Simulator: Turning the Flash On and Off
[Interactive Simulation]
Learn how to turn the camera's flash on and off on your Lucid by LG.
Lucid™ by LG Simulator: Zooming In and Out for Pictures
[Interactive Simulation]
An interactive guide on how to zoom in and out for pictures with your Lucid by LG.
Lucid™ by LG Simulator: Zooming In and Out for Video
[Interactive Simulation]
Learn how to zoom in and out of a video using your Lucid by LG.
Record and Share a Video - Lucid™ by LG
[Device-Specific Instructions]
Take and Share a Picture - Lucid™ by LG
[Device-Specific Instructions]
View Pictures/Videos - Lucid™ by LG
[Device-Specific Instructions]

Computer/PC Connectivity

Create a Paired Connection - Windows® 7
[Device-Specific Instructions]
USB Debugging Mode - Lucid™ by LG
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Contacts

Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Contact - Lucid™ by LG
[Device-Specific Instructions]
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
Delete a Contact - Lucid™ by LG
[Device-Specific Instructions]
Contact Display Options - Lucid™ by LG
[Device-Specific Instructions]
Edit a Contact - Lucid™ by LG
[Device-Specific Instructions]
Lucid™ by LG Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact on your Lucid by LG.
Lucid™ by LG Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact on your Lucid by LG.
Lucid™ by LG Simulator: Adding and Deleting a Favorite Contact
[Interactive Simulation]
Discover how to add and delete a contact from your favorites on your Lucid by LG Smartphone.
Lucid™ by LG Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your Lucid by LG Smartphone.
Lucid™ by LG Simulator: Assigning a Speed Dial Number
[Interactive Simulation]
Learn how to add a speed dial to a contact on your Lucid by LG.
Lucid™ by LG Simulator: Creating and Adding to a Group
[Interactive Simulation]
Learn how to create a group and add a contact to it on your Lucid by LG.
Lucid™ by LG Simulator: Sharing Contact Information
[Interactive Simulation]
A visual guide for sharing one of your contact's information with someone else using your Lucid by LG Smartphone.
Lucid™ by LG Simulator: Viewing a Missed Call and Adding as a Contact
[Interactive Simulation]
Discover how to view a missed call and add the caller as a contact on your Lucid by LG Smartphone.

Data

Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on The MORE Everything℠ Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Learn How Data is Being Used on Your Account
[Video]
The data utilization tool in My Verizon provides you with an easy to read estimate of your data usage and how it's broken out. Watch this video to learn more.
Length: 1:10
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Conserve Data Usage - Google+
[Device-Specific Instructions]
Data Roaming - Lucid™ by LG
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Enable/Disable Data - Lucid™ by LG
[Device-Specific Instructions]
Optimize Data Usage - Lucid™ by LG
[Device-Specific Instructions]

Date & Time

Date and Time Settings - Lucid™ by LG
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Check for Water Damage - LG
[Device-Specific Instructions]
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View MAC Address - Lucid™ by LG
[Device-Specific Instructions]
View Phone Information - Lucid™ by LG
[Device-Specific Instructions]

Device Settings

System Select - Android™
[Device-Specific Instructions]
Adjust Brightness Settings - Lucid™ by LG
[Device-Specific Instructions]
Touchscreen Settings - Lucid™ by LG
[Device-Specific Instructions]
Airplane/Standalone Mode - Lucid™ by LG
[Device-Specific Instructions]
Accelerometer Rotation - Lucid™ by LG
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Adjust Display Settings - Lucid™ by LG
[Device-Specific Instructions]
Adjust Font Settings - Lucid™ by LG
[Device-Specific Instructions]
Alerts - Lucid™ by LG
[Device-Specific Instructions]
DTMF - Lucid™ by LG
[Device-Specific Instructions]
Lucid™ by LG Simulator: Accessing Settings
[Interactive Simulation]
Discover how to access the Settings menu on your Lucid by LG.
Lucid™ by LG Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your Lucid by LG by adjusting the screen timeout.
Lucid™ by LG Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your Lucid by LG Smartphone.
Lucid™ by LG Simulator: Setting Screen Security
[Interactive Simulation]
A walkthrough for setting screen security to keep others from using your Lucid by LG.
Lucid™ by LG Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your Lucid by LG to silent.
Lucid™ by LG Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Lucid by LG to airplane mode.

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Gmail™ Account - Lucid™ by LG
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Gmail™ Synchronization - Lucid™ by LG
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete a Gmail™ Message - Lucid™ by LG
[Device-Specific Instructions]
Delete an Email Message - Lucid™ by LG
[Device-Specific Instructions]
Gmail™ Auto Signature - Lucid™ by LG
[Device-Specific Instructions]
Gmail™ Notifications - Lucid™ by LG
[Device-Specific Instructions]
Lucid™ by LG Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Lucid by LG.
Lucid™ by LG Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to add an attachment to an email with your Lucid by LG.
Lucid™ by LG Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your Lucid by LG.
Lucid™ by LG Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Lucid by LG.
Lucid™ by LG Simulator: Sending an Email to a Group
[Interactive Simulation]
Learn how to send an email to a group with your Lucid by LG
Lucid™ by LG Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your Lucid by LG.
Lucid™ by LG Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Lucid by LG.
Lucid™ by LG Simulator: Setting an Email Notification Alert
[Interactive Simulation]
Learn how to set an email notification alert with your Lucid by LG.
Lucid™ by LG Simulator: Switching Between Email Accounts
[Interactive Simulation]
A visual guide for viewing multiple email accounts on your Lucid by LG.
Remove Corporate Email Account (Exchange ActiveSync®) - Lucid™ by LG
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Personal (POP/IMAP) Account - Lucid™ by LG
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving emails issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to a Gmail™ Message - Lucid™ by LG
[Device-Specific Instructions]
Reply to an Email Message - Lucid™ by LG
[Device-Specific Instructions]
View Email Messages - Lucid™ by LG
[Device-Specific Instructions]
View Gmail™ Messages - Lucid™ by LG
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows or Blackberry device.
Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Current Location (Google Maps™)
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Location Mode - Android™
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
Find Driving Directions (Google™ Maps)
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
Add Layers (Google Maps™)
[Device-Specific Instructions]
GPS Location - Lucid™ by LG
[Device-Specific Instructions]

Google Backup & restore

Home Screen

Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Add Folders to Home Screen - Lucid™ by LG
[Device-Specific Instructions]
Add Widgets to Home Screen - Lucid™ by LG
[Device-Specific Instructions]
Lucid™ by LG Simulator: Adding Widgets and Apps
[Interactive Simulation]
An interactive guide on how to add widgets and apps to a Home screen on your Lucid by LG.
Lucid™ by LG Simulator: Adding a Home Screen Page
[Interactive Simulation]
Learn how to add a Home screen on your Lucid by LG.
Lucid™ by LG Simulator: Customizing the Favorites Tray
[Interactive Simulation]
Learn how to change the apps in the Favorites Tray that appear at the bottom of each Home screen on your Lucid by LG.
Lucid™ by LG Simulator: Deleting Widgets and Apps
[Interactive Simulation]
An interactive guide on how to remove widgets and apps from a Home screen on your Lucid by LG.
Lucid™ by LG Simulator: Deleting a Home Screen Page
[Interactive Simulation]
Learn how to delete a Home screen on your Lucid by LG.
Lucid™ by LG Simulator: Moving Widgets and Apps
[Interactive Simulation]
Learn how to move widgets and apps on your Lucid by LG.
Lucid™ by LG Simulator: Resizing Widgets
[Interactive Simulation]
An interactive guide on how to resize widgets on your Lucid by LG.
Rename Home Screen Folder - Lucid™ by LG
[Device-Specific Instructions]
View Home Screen Panels - Lucid™ by LG
[Device-Specific Instructions]
Window Shade - Lucid™ by LG
[Device-Specific Instructions]

Internet & Web Browser

View Browser History - Android™
[Device-Specific Instructions]
Clear Temporary Internet Files - Lucid™ by LG
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Web Browser - Lucid™ by LG
[Device-Specific Instructions]
Browser Cookies On/Off - Lucid™ by LG
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your Lucid by LG, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Enable/Disable Data - Lucid™ by LG
[Device-Specific Instructions]
Add a Browser Bookmark - Lucid™ by LG
[Device-Specific Instructions]
Delete a Browser Bookmark - Lucid™ by LG
[Device-Specific Instructions]
Edit a Browser Bookmark - Lucid™ by LG
[Device-Specific Instructions]
JavaScript Settings - Lucid™ by LG
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your device, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch a Browser Bookmark - Lucid™ by LG
[Device-Specific Instructions]
Lucid™ by LG Simulator: Bookmarking a Website
[Interactive Simulation]
Discover how to bookmark a website on your Lucid by LG.
Lucid™ by LG Simulator: Closing Browser Windows
[Interactive Simulation]
An interactive walkthrough of closing windows in the web browser of your Lucid by LG.
Lucid™ by LG Simulator: Opening a New Window
[Interactive Simulation]
A visual walkthrough of opening windows in the web browser of your Lucid by LG.
Lucid™ by LG Simulator: Reading Later
[Interactive Simulation]
Discover how to save a web page to read later on the web browser of your Lucid by LG.
Lucid™ by LG Simulator: Searching the Web by Keypad
[Interactive Simulation]
Discover how to search the Internet using the keypad on your Lucid by LG.
Lucid™ by LG Simulator: Searching the Web by Voice
[Interactive Simulation]
Learn how to search the Internet using your voice on a Lucid by LG.
Lucid™ by LG Simulator: Switching Between Windows
[Interactive Simulation]
Discover how to view different open tabs in the web browser of your Lucid by LG.
Websites - Lucid™ by LG
[Device-Specific Instructions]

Language

Lucid™ by LG Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Lucid by LG.

Lock, Unlock, Password & Security

Remotely Lock Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Change the Device Password - Lucid by LG
[Device-Specific Instructions]
Enable/Disable the SIM PIN - Lucid by LG
[Device-Specific Instructions]
Unlock the Device - Lucid™ by LG
[Device-Specific Instructions]
Modify the SIM PIN - Lucid™ by LG
[Device-Specific Instructions]
Lucid™ by LG Simulator: Changing a Lock Screen Shortcut
[Interactive Simulation]
Learn how to change a Lock screen shortcut on your Lucid by LG.
Lucid™ by LG Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen of your Lucid by LG.
Password Options - Lucid™ by LG
[Device-Specific Instructions]
Set Up Screen Lock - Lucid™ by LG
[Device-Specific Instructions]
Turn Off Screen Lock - Lucid™ by LG
[Device-Specific Instructions]

Memory/Storage

My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Memory Card Formatting
[Device-Specific Instructions]
Erase Internal Memory - Lucid™ by LG
[Device-Specific Instructions]
Remove the Memory Card - Lucid™ by LG
[Device-Specific Instructions]
Insert the Memory Card - Lucid™ by LG
[Device-Specific Instructions]
Check Memory - Lucid™ by LG
[Device-Specific Instructions]
Lucid™ by LG Simulator: Inserting a microSD Card
[Interactive Simulation]
Discover how to insert a microSD card in your Lucid by LG.
Lucid™ by LG Simulator: Removing a microSD Card
[Interactive Simulation]
Learn how to remove a microSD card from your Lucid by LG.
Memory Card Formatting - Lucid™ by LG
[Device-Specific Instructions]

Mobile Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile Hotspot On/Off - Lucid™ by LG
[Device-Specific Instructions]
Mobile HotSpot Settings - Lucid™ by LG
[Device-Specific Instructions]
Mobile HotSpot - Lucid™ by LG
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Transfer Music Files to the Device - Lucid™ by LG
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create a Music Playlist - Lucid™ by LG
[Device-Specific Instructions]
Delete a Music Playlist - Lucid™ by LG
[Device-Specific Instructions]
Play Music Files - Lucid™ by LG
[Device-Specific Instructions]
Rename a Music Playlist - Lucid™ by LG
[Device-Specific Instructions]
Transfer Music Files from the Device - Lucid™ by LG
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Navigating & Multitasking

Lucid™ by LG Simulator: Accessing Open Apps
[Interactive Simulation]
Discover how to access open apps on your Lucid by LG.
Lucid™ by LG Simulator: Accessing and Clearing the Notification Panel
[Interactive Simulation]
Discover how to access and clear Notification Panel on your Lucid by LG.
Lucid™ by LG Simulator: Closing Open Apps
[Interactive Simulation]
Discover how to close open apps on your Lucid by LG.
Lucid™ by LG Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the most important features of your Lucid by LG.
Lucid™ by LG Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens on your Lucid by LG.
Recently Used Apps - Lucid™ by LG
[Device-Specific Instructions]

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Software Update - Software Upgrade Assistant (LG)
[Device-Specific Instructions]
If you need help/assistance upgrading the software on your LG device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Repair Assistant - Software Upgrade Assistant (LG)
[Device-Specific Instructions]
If you need help or assistance repairing the software on your LG device or the software update failed, this info helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Perform a Factory Data Reset (Device Powered Off) - Lucid™ by LG
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), General (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard reset, you...
Install System Updates - Lucid™ by LG
[Device-Specific Instructions]
Perform a Factory Data Reset (Device Powered On) - Lucid™ by LG
[Device-Specific Instructions]
A hard reset may help with: screen not working (blank or frozen screen), General (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard reset, you...
View Software Version - Lucid™ by LG
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove the SIM Card - Lucid™ by LG
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Unblock SIM PIN - Lucid™ by LG
[Device-Specific Instructions]
Enable/Disable the SIM PIN - Lucid by LG
[Device-Specific Instructions]
Modify the SIM PIN - Lucid™ by LG
[Device-Specific Instructions]
View the SIM Card Number - Lucid™ by LG
[Device-Specific Instructions]
Insert the SIM Card - Lucid™ by LG
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Lucid™ by LG Simulator: Inserting a SIM Card
[Interactive Simulation]
Discover how to insert a SIM card into your Lucid by LG.
Lucid™ by LG Simulator: Removing a SIM Card
[Interactive Simulation]
Learn how to remove a SIM card from your Lucid by LG.

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Volume Controls - Lucid™ by LG
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...
Set Ringtones - Lucid™ by LG
[Device-Specific Instructions]
Vibrate Mode - Lucid™ by LG
[Device-Specific Instructions]
Alerts - Lucid™ by LG
[Device-Specific Instructions]
Speakerphone - Lucid™ by LG
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
How To Use Verizon Messages
[Video]
Watch this video to learn how to customize messages, use Integrated Messaging on your phone, tablet and computer and take picture messaging to the next level with Verizon Messages.
Length: 4:03
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Picture / Video Messaging email address
[Device-Specific Instructions]
Delete Messages - Lucid™ by LG
[Device-Specific Instructions]
Auto Receive Messages - Lucid™ by LG
[Device-Specific Instructions]
Lucid™ by LG Simulator: Attaching a Video to a Text Message
[Interactive Simulation]
Discover how to attach a video to a text message from your Lucid by LG.
Lucid™ by LG Simulator: Changing the Text Input Entry Method
[Interactive Simulation]
Learn how to change the text input entry method on your Lucid by LG.
Lucid™ by LG Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message from your Lucid by LG.
Lucid™ by LG Simulator: Ignoring a Call and Sending a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and sending the caller a text message on your Lucid by LG Smartphone.
Lucid™ by LG Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message from your Lucid by LG.
Lucid™ by LG Simulator: Sending a Text Message to a Group
[Interactive Simulation]
An interactive guide on how to send a text message to a group from your Lucid by LG.
Lucid™ by LG Simulator: Using Voice to Text
[Interactive Simulation]
An interactive how-to guide for using your voice to send a text message on your Lucid by LG.
View Text Messages - Lucid™ by LG
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Access Menus with Long Press - Android™
[Device-Specific Instructions]
Lucid™ by LG Simulator: Capturing Screenshots
[Interactive Simulation]
Discover how to take a picture of your screen on your Lucid by LG.

Transfer Content to/from Device

How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
Media Share - Android™
[Device-Specific Instructions]
Transfer Pictures or Videos from the Device- Lucid™ by LG
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Music Files to the Device - Lucid™ by LG
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
USB Mass Storage - Lucid™ by LG
[Device-Specific Instructions]
Media Share - Lucid™ by LG
[Device-Specific Instructions]
Transfer Music Files from the Device - Lucid™ by LG
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Pictures or Videos to the Device - Lucid™ by LG
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Visual & Hearing Accessibility

TTY Settings - Lucid™ by LG
[Device-Specific Instructions]

Wallpapers/Theme

Lucid™ by LG Simulator: Changing Wallpaper
[Interactive Simulation]
Discover how to change the background on your Lucid by LG.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Network Mode Settings - Android™
[Device-Specific Instructions]
Wi-Fi Direct On/Off - Lucid™ by LG
[Device-Specific Instructions]
Add a Wi-Fi Network - Lucid™ by LG
[Device-Specific Instructions]
Lucid™ by LG Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Discover how to use your Lucid by LG to connect to the Internet with a Wi-Fi network.
Lucid™ by LG Simulator: Turning Off Wi-Fi Notifications
[Interactive Simulation]
Learn how to turn off Wi-Fi notifications on your Lucid by LG.
Lucid™ by LG Simulator: Using Wi-Fi Direct
[Interactive Simulation]
Discover how to use Wi-Fi Direct on your Lucid by LG.
Remove Wi-Fi Connection - Lucid™ by LG
[Device-Specific Instructions]
Wi-Fi On/Off - Lucid™ by LG
[Device-Specific Instructions]

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