Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Apple® iPhone® 6 Plus
Apple® iPhone® 5s
Samsung Galaxy S® 6
Apple® iPad® 2
Samsung Convoy™ 3
Apple® iPhone® 6s
Samsung Galaxy S® 4
Samsung Galaxy S7
Apple® iPhone® 5c
DROID TURBO 2
Samsung Galaxy Note5
Apple® iPhone® SE
Verizon Ellipsis® 8
Samsung Galaxy Note® 4
DROID MAXX by MOTOROLA
Samsung Galaxy S7 edge
Verizon Ellipsis™ Jetpack®
Samsung Galaxy Core Prime™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Apple® iPhone® 5
Verizon Ellipsis™ 7
Apple® iPhone® 4s
LG G3
Droid Turbo in Ballistic Nylon
Apple® iPhone® 4
LG G4™
Droid Turbo by Motorola
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
Samsung Galaxy S® III
Verizon Jetpack® MiFi® 6620L
DROID MINI by MOTOROLA
Samsung Galaxy Note® 3
LG Revere® 3
DROID MAXX 2
LG Cosmos™ 3
LG G2
Verizon 4G LTE Broadband Router with Voice
Brigadier™ by Kyocera
DROID RAZR M by MOTOROLA
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
HTC One® (M8)
Verizon MiFi® 4G LTE Global USB Modem U620L
LG G Vista
Samsung Galaxy J1™ Prepaid
Verizon Wireless Home Phone
LG G5™
LG Extravert™ 2
Casio G'zOne Commando®
Samsung Gusto® 3
HTC Desire® 526
Pantech 4G LTE Global USB Modem UML290
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Gear S2
Ellipsis™ Jetpack® MHS800L
LG V10™
DROID ULTRA by MOTOROLA
Casio G'zOne Commando® 4G LTE
LG G Pad 8.3 LTE
DuraXV
hum by Verizon
Casio G'zOne Ravine® 2
Verizon 4G LTE USB Modem 551L
HTC Desire® 626
Moto X™ (2nd Gen.)
iPad® Pro
Samsung Galaxy Note® II
Verizon Ellipsis® 10
Moto E™ Prepaid
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Samsung Galaxy S® 4 mini
Verizon 4G LTE USB Modem UML295
Sony Xperia® Z3v
LG K4™ LTE
Moto X™ by Motorola
HTC One M9
Galaxy Note® Edge
LG Optimus Zone™ 2 Prepaid
Transpyre™ Prepaid
Nexus 6
DROID TURBO 2 - Designed by You
Microsoft Lumia 735
GizmoPal™
Nokia Lumia 928
Moto G™ by Motorola
Gear S®
Samsung Convoy™ 2
Samsung Brightside™
Verizon 4G LTE Broadband Router
LG G Pad™ X8.3
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
HTC One®
Samsung Gusto® 2
LG Exalt™
BlackBerry® Bold™ 9930 smartphone
LG Optimus Zone™ 3 Prepaid
Nokia Lumia 822
Verizon Wireless AirCard® 595
Samsung Intensity™ II
LG Optimus Exceed™ 2
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
DROID INCREDIBLE 4G LTE by HTC
Nokia Lumia Icon
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Samsung Galaxy S® III mini
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
iPad® Air 2
Blackberry Classic
LG Revere®
DROID RAZR by MOTOROLA
DROID RAZR MAXX HD by MOTOROLA
G Pad™ 10.1 LTE
LG Cosmos™ 2
Samsung Intensity™ III
GizmoPal® 2 by LG
Apple® iPad® Air™
Samsung Galaxy Tab® 2 (7.0)
Lucid™3 by LG
HTC One® (M8) for Windows®
Watch Urbane™ 2nd Edition LTE
Samsung Convoy® 4
Verizon SureResponse®
LG Octane™
Lancet™ for Android™
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
G Pad™ 7.0 LTE
Lancet™
PRIV™ by Blackberry®
DROID RAZR MAXX by MOTOROLA
LG Terra™
LG Revere® 2
GizmoGadget™ by LG
DROID DNA by HTC
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Apple® iPad® with Wi-Fi + 4G
Samsung Galaxy Tab S2
LG Accolade™
LTE Internet (Installed)
Samsung Convoy™
Samsung Galaxy Tab® 4 (10.1)
LG Exalt™II
Apple® iPad® mini
DROID RAZR HD by MOTOROLA
Kyocera DuraXV+
Apple® iPad® mini with Retina display
LG enV®3
Samsung Gusto®
BlackBerry® Z10 smartphone
iPad Pro™ (9.7-inch)
DROID BIONIC by MOTOROLA
Samsung Galaxy Tab®
LG Cosmos™
Samsung Galaxy Tab® 2 (10.1)
Google Nexus 7
HTC One® remix
Enact™ by LG
DROID 4 by MOTOROLA
DROID by MOTOROLA
Verizon Wireless USB760 Modem
Samsung Galaxy Stellar™
HTC Desire® 612
LG 4G LTE USB Modem VL600
DROID 3 by MOTOROLA
Samsung Illusion™
Motorola RAZR V3m
HTC One® max
Microsoft Surface 3
Apple® iPad® with Retina display
BlackBerry® Q10 smartphone
Casio G'zOne Ravine®
BlackBerry® Z30 smartphone
Hydro ELITE by KYOCERA
Lucid™ by LG
DROID INCREDIBLE 2 by HTC
Samsung Haven™
Samsung Galaxy™ Stratosphere™ II
Galaxy Nexus by Samsung
Moto X™ - Designed by You (2nd Generation)
LG VX8300
LG Extravert™
DROID X2 by MOTOROLA
Motorola Barrage™
Ellipsis® Kids
Samsung Galaxy Tab® 4 (8.0)
Lucid™2 by LG
Galaxy Tab E (8.0)
Motorola MOTO™ W755
Pantech Perception™
Windows Phone 8X by HTC
Galaxy Tab E
LG enV® TOUCH
BlackBerry® Bold 9650 smartphone
LG enV®2
iPad® mini 4
DROID X by MOTOROLA
Samsung Intensity™
Samsung Alias™ 2
Casio G'zOne Boulder®
LG Vortex™
Samsung Galaxy Tab® S
Pantech Breakout™
LG Optimus Zone™
Motorola XOOM™ 4G LTE
Moto X™ - Designed by You
Samsung Knack™
Samsung Galaxy Note® Pro
Delphi Connect with 4G LTE Mobile Hotspot
LG VX5500
Verizon MiFi™2200 Intelligent Mobile Hotspot
Pantech Hotshot™
Samsung Galaxy Tab® (10.1)
Samsung Fascinate™
iPad® mini 3
Pantech Jest™ 2
LG Cosmos™ Touch
Spectrum™ 2 by LG
Samsung Galaxy Note® 10.1
Sony Xperia® Z2
Samsung Smooth™
Samsung Galaxy™ Stratosphere™
LG Migosm
Intuition™ by LG
Samsung Gear S2 classic
THUNDERBOLT™ by HTC
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Verizon Wireless UMW190 Global USB Modem
Samsung ATIV SE™
LG VX8360
DROID CHARGE by SAMSUNG
Verizon Converged VOIP Device
Casio G'zOne Brigade®
LG VX5400
Samsung Galaxy Note® 10.1 2014 Edition
Luge™ by Motorola Prepaid
Samsung ATIV Odyssey™
Nokia Lumia 2520
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Bold™ 9930 smartphone without camera
Dell™ Vostro™ V13 Laptop
DROID 2 by MOTOROLA
BlackBerry® Tour™ 9630 smartphone
Delphi Connect
DROID 2 GLOBAL by MOTOROLA
HTC Rhyme™
Pantech Marauder™
Verizon Wireless UM175 USB Modem
Samsung Galaxy Legend™
DROID INCREDIBLE by HTC
Samsung SCH-u340
Samsung Galaxy Camera®
Casio G'zOne Rock™
Motorola W385
Samsung Galaxy View
LG VX8350
BlackBerry® Pearl™ Flip 8230 smartphone
BlackBerry® Curve™ 8330 smartphone
BlackBerry® Curve™ 9330 smartphone
HTC Rezound™
BlackBerry® Storm2™ 9550 smartphone Prepaid
Samsung Reality™
Samsung Galaxy Tab® (7.7)
Apple® iPad®
Verizon Wireless USB720 Modem
Samsung SCH-u410
Verizon Wireless Escapade®
LG Chocolate® Touch
HTC Trophy™
Revolution™ by LG
Samsung Juke
LG Voyager™
Motorola Adventure™ V750
Motorola MOTO™ VU204
LG Ally™
Sony Xperia® PLAY
Pantech Caper™ Prepaid
BlackBerry® Curve™ 8530 smartphone
Samsung Alias™
Pantech Crux™
Verizon Wireless G'zOne Type-S
Casio EXILIM
Spectrum™ by LG
Samsung SCH-u430
Verizon Wireless CDM8975
Verizon Wireless Coupe™
DROID PRO by MOTOROLA
LG Dare™
BlackBerry® Torch™ 9850 smartphone
LG Optimus Exceed™ Prepaid
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless USB727 Modem
LG Chocolate®
LG VX5300
LG Enlighten®
LG enV®
Verizon Wireless UM150 USB Modem
BlackBerry® 8830 World Edition smartphone
LG VX5200
BlackBerry® Curve™ 9370 smartphone
G'zOne Boulder™ Black and Silver
Motorola MOTOKRZR K1m
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless PC5750 PC Card
HP® Mini 1151NR Netbook
Samsung Continuum™
Verizon Wireless V740 ExpressCard
Sierra Wireless AirCard® 555D
LG Chocolate® 3
Samsung SCH-a650
Nokia 2705 Shade™ Non-Camera
Samsung Rogue™
Samsung SCH-a930
Motorola V325
LG VX3200
DROID ERIS by HTC
LG VX6100
Samsung Zeal™
LG VX8700
DROID XYBOARD 8.2 by MOTOROLA
Sharp KIN™ ONE
Motorola E815
Motorola W315
Motorola Rival™
Motorola Entice™
Samsung SCH-u540
Samsung Omnia® II
BlackBerry® Curve™ 9310 smartphone
Verizon Wireless Razzle™
Motorola MOTO Q™ 9c
Motorola RAZR V3c
LG VX3300
Nokia 6015i Prepaid
Samsung Trance™
Motorola XOOM™
LG Clout™
LG Versa™
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Blackberry Classic Non-Camera
Samsung SCH-a870
Samsung N150 Netbook
Pantech PN-215
Motorola MOTO™ Z6c World Edition
Sierra Wireless AirCard® 580
HP® Pavilion dm1-3010nr Notebook
LG VX8100
Gateway® LT2016u Netbook
LG VX4650
Motorola V325i
Samsung Gleam®
Motorola CITRUS™
Samsung SCH-a950
Nokia 7205 Intrigue™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Nokia 2605 Mirage
Samsung FlipShot®
Samsung SCH-u550
DROID R2D2 by MOTOROLA
Nokia 6205
Jest™
Motorola DEVOUR™ with MOTOBLUR™
Pantech PN-210
Samsung SCH-a850
LG Glance™
LG VX6000
Samsung Renown™
Samsung Gem™
Verizon Wireless PN-300
Motorola Krave™ ZN4
Nokia 7705 Twist™
Motorola RAZR V3m in Gray
LG VX4500
Kyocera KPC650
Nokia 2366i
Verizon Wireless Salute™
Samsung SCH-a310
Motorola V60s
LG Fathom®
Motorola Q™
Motorola V710
Compaq® Mini CQ10-688nr Netbook
Verizon KPC680 ExpressCard®
HTC Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless CDM8950
Sharp KIN™ TWO
Samsung SCH-u620
Sharp KIN™ TWOm
HTC Merge®
Motorola MOTO™ Z6cx World Edition without Camera
HP® Mini 210-1076NR Netbook
Samsung SCH-a670
HP® Pavilion dm1-2010nr Entertainment Notebook
Verizon Wireless Adamant™
Samsung Omnia®
Motorola MOTORAZR maxx Ve
HP® Mini 110-1046NR Netbook
HP® Mini 311-1037NR Netbook
Kyocera KX414
LG V
Samsung SCH-i760
Kyocera KX1v
LG VENUS™
Pantech PN-820
HP® Mini 110-3098NR Netbook
Verizon Wireless USB1000 Global USB Modem
Samsung Sway™
Verizon Wireless V620
Nokia 6215i
Verizon Wireless Blitz® Prepaid
BlackBerry® 7250
Motorola V276
Nokia 6315i
Motorola T720
SCH-u410 Prepaid
Motorola V265
Sharp KIN™ ONEm
Samsung Glyde™
HTC Touch Pro™
HTC Apache XV6700
Verizon Wireless CDM 7075
Samsung SCH-a970
Verizon AD3700 Global USB Modem
Nokia 3589i
Motorola V65p
Verizon XU870 Global ExpressCard®
Motorola MOTORIZR Z6tv
Kyocera SE47
Kyocera KX444
Nokia 6236i
LG VX9400
Motorola Rapture™ VU30
Samsung Saga™
Motorola V120e
Samsung SCH-i830
Samsung SCH-a630
Kyocera K323
Motorola C333
Samsung SCH-a795
Verizon Wireless V640
Motorola MOTOSLVR L7C
Samsung SCH-n330
Motorola T730
Nokia 2705 Shade™
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
HTC 10™
Verizon LTE Internet and Home Phone
Samsung 4G LTE Network Extender
Motorola V325xi
BlackBerry® 7750
Samsung SCH-a610
Kyocera KX2
Verizon Wireless XV6600 without Camera
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
LG VX2000
Samsung i600 Smartphone
Motorola V60p
Motorola C343
Samsung SCH-a990
Nokia 2128i
Samsung i700 Pocket PC
Samsung SCH-a530
Nokia 2285
Samsung SCH-i730
LG VX4700
Samsung SCH-a890
Verizon Wireless U630 PC Card

Activation & Initial Setup

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Device Replacement Program
[General Information]
See all your options for replacing your phone or tablet if it’s lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Equipment Protection Programs
[General Information]
Learn about the different insurance and protection options for your device, including monthly cost, deductable and coverage.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:32
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Activating Your Windows® Phone - New Customers
[How to Use Guide]
Refer to this helpful guide for new customers activating their Windows® Phone from Verizon Wireless.
Activation and Shipping Guide: Windows® Smartphone
[How to Use Guide]
Instructions on activating a replacement Windows Smartphone and shipping your defective device back to us.
Activating Older Devices
[How to Use Guide]
Activation instructions for Older Certified Pre-Owned Devices.
Activating Your Nokia Lumia 822 – Existing Customers
[How to Use Guide]
Setup guide for the Nokia Lumia 822
Activating Your Nokia Lumia 822 – New Customers
[How to Use Guide]
Setup guide for the Nokia Lumia 822

Basics

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Lumia 822 Getting Started
[Video]
Watch this video to learn how to set up your Lumia 822.
Length: 3:08
Nokia Lumia 822 Simulator: Adding Additional Accounts
[Interactive Simulator]
An interactive guide for setting up email and social networking accounts on your phone.
Nokia Lumia 822 Simulator: Getting to Know Your Phone
[Interactive Simulator]
An interactive map of the most important features of your phone.
Nokia Lumia 822 Simulator: Turning the Phone On and Off
[Interactive Simulator]
Learn how to power up and shut down your phone.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Remove the Battery - Nokia Lumia 822
[Device-Specific Instructions]
Insert the Battery - Nokia Lumia 822
[Device-Specific Instructions]
Soft Reset - Nokia Lumia 822
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Battery Overview - Nokia Lumia 822
[Device-Specific Instructions]
Battery Saver - Nokia Lumia 822
[Device-Specific Instructions]
Extend Battery Life - Windows® Phone
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Bluetooth Discovery Mode - Windows
[Device-Specific Instructions]
Bluetooth® Discovery Mode - Nokia Lumia 822
[Device-Specific Instructions]
Bluetooth® On/Off - Nokia Lumia 822
[Device-Specific Instructions]
Nokia Lumia 822 - Bluetooth Car Kit
[PDF]
Nokia Lumia 822 Bluetooth Car Kit Support for Verizon Wireless Subscribers.
Nokia Lumia 822 Simulator: Pairing with a Bluetooth® Device
[Interactive Simulator]
Learn how to pair your phone with a Bluetooth device like a headset, printer or camera.
Nokia Lumia 822 Simulator: Sending Photos Using Bluetooth®
[Interactive Simulator]
A visual guide for sending photos using Bluetooth on your phone.

Calendar

Add a Calendar Event - Nokia Lumia 822
[Device-Specific Instructions]
Nokia Lumia 822 Simulator: Adding Calendar Events to a Room
[Interactive Simulator]
Learn how to add events to a calendar in a Room using your phone.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Placing an International Call
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
View Call History - Nokia Lumia 822
[Device-Specific Instructions]
Airplane/Standalone Mode - Nokia Lumia 822
[Device-Specific Instructions]
Delete Call History - Nokia Lumia 822
[Device-Specific Instructions]
Voice Activated Dialing - Nokia Lumia 822
[Device-Specific Instructions]
DTMF - Nokia Lumia 822
[Device-Specific Instructions]
Dial a Number - Nokia Lumia 822
[Device-Specific Instructions]
Nokia Lumia 822 Simulator: Calling by Voice
[Interactive Simulator]
Discover how to place a call using your voice on your Nokia Lumia 822 smartphone.
Nokia Lumia 822 Simulator: Placing a Call to a New Number
[Interactive Simulator]
Learn how to use your Nokia Lumia 822 to place a call to a new number.
Nokia Lumia 822 Simulator: Returning to a Call
[Interactive Simulator]
A visual guide on how to return to a call on your Nokia Lumia 822.
Nokia Lumia 822 Simulator: Setting to Silent
[Interactive Simulator]
A visual guide for setting your Nokia Lumia 822 to silent.
Nokia Lumia 822 Simulator: Switching Between Calls
[Interactive Simulator]
Learn how to switch between calls on your Nokia Lumia 822 smartphone.
Nokia Lumia 822 Simulator: Teaching Kids How to Dial 911
[Interactive Simulator]
Learn how to teach kids to dial 911 on your Nokia Lumia 822 smartphone.
Nokia Lumia 822 Simulator: Turning Airplane Mode On and Off
[Interactive Simulator]
An interactive guide for setting your Nokia Lumia 822 to Airplane mode.
Nokia Lumia 822 Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulator]
Discover how to view a missed call and add it as a contact on your Nokia Lumia 822 smartphone.
Place a Conference Call - Nokia Lumia 822
[Device-Specific Instructions]
Redial - Nokia Lumia 822
[Device-Specific Instructions]

Camera, Photos & Videos

Transfer Pictures or Videos from the Device -Nokia Lumia 822
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your Nokia Lumia 822 and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Camera Settings - Nokia Lumia 822
[Device-Specific Instructions]
Nokia Lumia Camera - Smart Shoot
[Video]
Watch this video to learn how to capture better pictures on your Nokia Lumia with Smart Shoot.
Length: 1:59
Nokia Lumia 822 Simulator: Adding Camera Lenses
[Interactive Simulator]
A visual guide for adding camera lenses to the camera on your phone.
Nokia Lumia 822 Simulator: Adding Photos and Videos to a Room
[Interactive Simulator]
Learn how to add photos and videos to a Room using your phone.
Nokia Lumia 822 Simulator: Capturing and Viewing Screenshots
[Interactive Simulator]
A visual guide for capturing a picture of your phone's screen and viewing it.
Nokia Lumia 822 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulator]
An interactive guide on how to change the camera from rear to front-facing for taking pictures on your phone.
Nokia Lumia 822 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulator]
Discover how to change the camera from rear to front-facing for video recording on your phone.
Nokia Lumia 822 Simulator: Recording a Video
[Interactive Simulator]
Learn how to record a video using your phone.
Nokia Lumia 822 Simulator: Sharing Photos
[Interactive Simulator]
A visual guide for sharing photos with another person or device using your phone.
Nokia Lumia 822 Simulator: Sharing Videos
[Interactive Simulator]
A visual guide to sharing a video with another person or device using your phone.
Nokia Lumia 822 Simulator: Taking a Picture
[Interactive Simulator]
Learn how to take a picture using your phone.
Nokia Lumia 822 Simulator: Turning On the Flash
[Interactive Simulator]
Learn how to turn on the flash for the camera of your phone.
Nokia Lumia 822 Simulator: Zooming In and Out
[Interactive Simulator]
Learn how to zoom in and out for taking photos with your phone.
Nokia Lumia 822 Simulator: Zooming In and Out
[Interactive Simulator]
Learn how to zoom in and out for video recording on your phone.
Send Video to Online Album - Nokia Lumia 822
[Device-Specific Instructions]
View Pictures - Nokia Lumia 822
[Device-Specific Instructions]
View Videos - Nokia Lumia 822
[Device-Specific Instructions]

Contacts

Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts - Windows Phone
[Device-Specific Instructions]
Caller-ID Image - Nokia Lumia 822
[Device-Specific Instructions]
Access Contacts - Nokia Lumia 822
[Device-Specific Instructions]
Add Contacts - People Hub - Nokia Lumia 822
[Device-Specific Instructions]
Add a Contact - Nokia Lumia 822
[Device-Specific Instructions]
Delete a Contact - Nokia Lumia 822
[Device-Specific Instructions]
Edit a Contact - Nokia Lumia 822
[Device-Specific Instructions]
Link a Contact - Nokia Lumia 822
[Device-Specific Instructions]
Nokia Lumia 822 Simulator: Adding a Contact
[Interactive Simulator]
Learn how to add a contact to your contact list on your Nokia Lumia 822.
Nokia Lumia 822 Simulator: Assiging a Picture to a Contact
[Interactive Simulator]
Discover how to assign a picture to an existing contact on your Nokia Lumia 822.
Nokia Lumia 822 Simulator: Creating a Group
[Interactive Simulator]
Learn how to create a group on your Nokia Lumia 822 smartphone.
Nokia Lumia 822 Simulator: Creating a Room
[Interactive Simulator]
Learn how to create a Room as a private sharing space for select contacts using your phone.
Nokia Lumia 822 Simulator: Importing Contacts
[Interactive Simulator]
A visual guide on how to import contacts to your Nokia Lumia 822.
Nokia Lumia 822 Simulator: Inviting Contacts to a Room
[Interactive Simulator]
Learn how to invite contacts to a Room using your phone.
Nokia Lumia 822 Simulator: Pinning a Contact to the Start Screen
[Interactive Simulator]
Discover how to pin a contact to the Start screen for quick access to it on your Nokia Lumia 822 smartphone.
Nokia Lumia 822 Simulator: Sharing a Contact's Information
[Interactive Simulator]
A visual guide for sharing the information of one of your contacts with someone else using your Nokia Lumia 822 smartphone.
Unlink a Contact - Nokia Lumia 822
[Device-Specific Instructions]

Data

Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on The MORE EverythingSM Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Enable/Disable Data - Nokia Lumia 822
[Device-Specific Instructions]
Data Roaming - Nokia Lumia 822
[Device-Specific Instructions]
This helps when you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device
Learn How Data is Being Used on Your Account
[Video]
The data utilization tool in My Verizon provides you with an easy to read estimate of your data usage and how it's broken out. Watch this video to learn more.
Length: 1:10
Minimize Data Usage - Windows Phone
[Device-Specific Instructions]

Date & Time

Date and Time Settings - Nokia Lumia 822
[Device-Specific Instructions]
How do I get the time of day to display when I put my device down?
[Community]
How do I have the time of day displayed on my screen, after I put the phone down?

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View MAC Address - Nokia Lumia 822
[Device-Specific Instructions]
Check for Water Damage - Nokia
[Device-Specific Instructions]
Signal Strength - Nokia Lumia 822
[Device-Specific Instructions]
View Phone Information - Nokia Lumia 822
[Device-Specific Instructions]

Device Settings

Airplane/Standalone Mode - Nokia Lumia 822
[Device-Specific Instructions]
Alerts - Nokia Lumia 822
[Device-Specific Instructions]
Touch Screen Settings - Nokia Lumia 822
[Device-Specific Instructions]
Adjust Brightness - Nokia Lumia 822
[Device-Specific Instructions]
Adjust Screen Time Out - Nokia Lumia 822
[Device-Specific Instructions]
DTMF - Nokia Lumia 822
[Device-Specific Instructions]
Display Theme Settings - Nokia Lumia 822
[Device-Specific Instructions]
How do I factory reset my phone?
[Community]
How do i do a factory reset on my phone.
How do I get the time of day to display when I put my device down?
[Community]
How do I have the time of day displayed on my screen, after I put the phone down?
How do I turn off the Narrator option?
[Community]
Hello, I engaged the Narrator option on my Nokia Lumina 822, thinking it would help with my hands free device and now my phone is driving me crazy. I want to disengage it. How do I do that? Thank you
How do I turn on the speaker phone for the Lumia 822.?
[Community]
How do I turn on my speaker phone on my Lumia 822?
Nokia Lumia 822 Simulator: Accessing Settings
[Interactive Simulator]
Learn how to access settings on your phone for actions such as changing alert sounds or turning off GPS services.
Nokia Lumia 822 Simulator: Adjusting the Screen Timeout
[Interactive Simulator]
A visual guide for saving battery life on your phone by adjusting the screen timeout.
Nokia Lumia 822 Simulator: Setting Screen Security
[Interactive Simulator]
A visual guide for setting screen security on your phone to help protect your private information.
Quiet Hours - Nokia Lumia 822
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Microsoft® Account - Nokia Lumia 822
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Remove Corporate Email Account (Exchange ActiveSync®) - Nokia Lumia 822
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Personal (POP/IMAP) Account - Nokia Lumia 822
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete an Email Message - Nokia Lumia 822
[Device-Specific Instructions]
Nokia Lumia 822 Simulator: Deleting Emails
[Interactive Simulator]
Learn how to delete an email using your phone.
Nokia Lumia 822 Simulator: Forwarding an Email
[Interactive Simulator]
Learn how to forward an email on your phone.
Nokia Lumia 822 Simulator: Including an Attachment with an Email
[Interactive Simulator]
Learn how to add an attachment, like a document or photo, to an email with your phone.
Nokia Lumia 822 Simulator: Linking Email Accounts
[Interactive Simulator]
Learn how to access multiple email accounts on your phone at once.
Nokia Lumia 822 Simulator: Replying to an Email
[Interactive Simulator]
A visual guide for replying to an email on your phone.
Nokia Lumia 822 Simulator: Sending an Email
[Interactive Simulator]
A step-by-step visual guide for sending an email using your phone.
Nokia Lumia 822 Simulator: Sending an Email to a Group
[Interactive Simulator]
Learn how to send an email to a group using your phone.
Nokia Lumia 822 Simulator: Setting Up Corporate Email
[Interactive Simulator]
Learn how to set up a business email account so you can access your work email on your phone.
Nokia Lumia 822 Simulator: Setting Up Personal Email
[Interactive Simulator]
Discover how to set up a personal email account so you can use your existing email account on your phone.
Reply to an Email Message - Nokia Lumia 822
[Device-Specific Instructions]
View Email Messages - Nokia Lumia 822
[Device-Specific Instructions]

Factory Reset Protection

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows or Blackberry device.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
GPS Location - Nokia Lumia 822
[Device-Specific Instructions]
Add Layers (HERE Maps) - Nokia Lumia 822
[Device-Specific Instructions]
Nokia Lumia 822 Simulator: Sharing Your Location with a Room
[Interactive Simulator]
Learn how to share your location with a Room using your phone.

Home Screen

Manage Tiles - Nokia Lumia 822
[Device-Specific Instructions]
Nokia Lumia 822 Simulator: Changing the Start Screen Color
[Interactive Simulator]
Learn how to customize the Start screen color scheme on your phone.
Nokia Lumia 822 Simulator: Creating a Folder
[Interactive Simulator]
Learn how to create a folder on the Start screen to organize apps on your phone.
Nokia Lumia 822 Simulator: Customizing the Lock Screen
[Interactive Simulator]
An interactive guide on how to customize the Lock screen of your phone by adding apps to it.
Nokia Lumia 822 Simulator: Moving a Tile
[Interactive Simulator]
An interactive guide on how to move a tile on the Start screen of your phone.
Nokia Lumia 822 Simulator: Pinning a Tile
[Interactive Simulator]
Discover how to pin a tile to the Start screen on your phone for the quickest access to it.
Nokia Lumia 822 Simulator: Resizing a Tile
[Interactive Simulator]
Learn how to resize a tile on the Start screen of your phone.
Nokia Lumia 822 Simulator: Unpinning a Tile
[Interactive Simulator]
Learn how to unpin a tile from the Start screen of your phone.
Signal Strength - Nokia Lumia 822
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile HotSpot Settings - Nokia Lumia 822
[Device-Specific Instructions]
Mobile HotSpot On/Off - Nokia Lumia 822
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your Mobile Hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...

Internet & Web Browser

Browser Cookies On/Off - Nokia Lumia 822
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your Nokia Lumia 822, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
View Browser History - Windows Phone
[Device-Specific Instructions]
Clear Temporary Internet Files - Nokia Lumia 822
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Enable/Disable Data - Nokia Lumia 822
[Device-Specific Instructions]
Add a Browser Bookmark - Nokia Lumia 822
[Device-Specific Instructions]
Delete a Browser Bookmark - Nokia Lumia 822
[Device-Specific Instructions]
Edit a Browser Bookmark - Nokia Lumia 822
[Device-Specific Instructions]
Launch a Browser Bookmark - Nokia Lumia 822
[Device-Specific Instructions]
Nokia Lumia 822 Simulator: Bookmarking a Website
[Interactive Simulator]
Learn how to bookmark a website on your phone so it's easy to find later.
Nokia Lumia 822 Simulator: Closing a Web Browser Window
[Interactive Simulator]
A visual walkthrough of closing windows in the web browser of your phone.
Nokia Lumia 822 Simulator: Opening a New Browser Window
[Interactive Simulator]
A visual walkthrough of opening new windows in the web browser of your phone.
Nokia Lumia 822 Simulator: Switching Between Browser Windows
[Interactive Simulator]
Learn how to switch between windows in the web browser of your phone.
Web Browser - Nokia Lumia 822
[Device-Specific Instructions]
Websites - Nokia Lumia 822
[Device-Specific Instructions]

Language

Language Selection - Nokia Lumia 822
[Device-Specific Instructions]
Nokia Lumia 822 Simulator: Changing the Language
[Interactive Simulator]
An interactive guide for changing the language settings on your phone.

Lock, Unlock, Password & Security

Change the Device Password - Nokia Lumia 822
[Device-Specific Instructions]
Enable/Disable the SIM PIN - Nokia Lumia 822
[Device-Specific Instructions]
Unlock the Device - Nokia Lumia 822
[Device-Specific Instructions]
Nokia Lumia Kids Corner
[Video]
This video shows how to set up Kid's Corner.
Length: 1:59
Create a Device Password - Nokia Lumia 822
[Device-Specific Instructions]
Modify the SIM PIN - Nokia Lumia 822
[Device-Specific Instructions]
Nokia Lumia 822 Simulator: Locking and Unlocking the Screen
[Interactive Simulator]
Learn how to use the screen lock on your phone.
Password Options - Nokia Lumia 822
[Device-Specific Instructions]

Memory/Storage

View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Memory Card Formatting
[Device-Specific Instructions]
Check Memory - Nokia Lumia 822
[Device-Specific Instructions]
Insert the Memory Card - Nokia Lumia 822
[Device-Specific Instructions]
Memory Card Formatting - Nokia Lumia 822
[Device-Specific Instructions]

Mobile Hotspot

Nokia Lumia 822 Simulator: Turning Mobile Hotspot On and Off
[Interactive Simulator]
An interactive guide for activating and deactivating Mobile Hotspot on your phone.

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Transfer Music Files to the Device - Nokia Lumia 822
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Play Music Files - Nokia Lumia 822
[Device-Specific Instructions]
Transfer Music Files from the Device - Nokia Lumia 822
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Navigating & Multitasking

Getting to Know Your Nokia Lumia 822
[Video]
See how to adjust settings on your Nokia Lumia 822.
Length: 1:51
Nokia Lumia 822 Simulator: Navigating the Phone's Screens
[Interactive Simulator]
Learn how to navigate the screens on your phone.

Near Field Communication (NFC)

Transfer Data via Tap+Send - Nokia Lumia 822
[Device-Specific Instructions]
Nokia Lumia 822 Simulator: Using Near Field Communication
[Interactive Simulator]
A visual guide for using near field communication on your phone.

Operating System & Software

Perform a Factory Data Reset (Device Powered Off) - Nokia Lumia 822
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), General (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a...
Perform a Factory Data Reset (Device Powered On) - Nokia Lumia 822
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), General (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a...
Windows Phone Operating System (OS) FAQs
[FAQs]
Learn more about the Windows Phone Operating System. Designed by Microsoft, the Windows OS features Live Tiles and customizable Start screen.
Software Update: Nokia Lumia 822 with Windows Phone
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Nokia Lumia 822 with Windows Phone.
Check for System Updates - Nokia Lumia 822
[Device-Specific Instructions]
Install System Updates - Nokia Lumia 822
[Device-Specific Instructions]
View Software Version - Nokia Lumia 822
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
View the SIM Card Number - Nokia Lumia 822
[Device-Specific Instructions]
Enable/Disable the SIM PIN - Nokia Lumia 822
[Device-Specific Instructions]
Unblock SIM PIN - Nokia Lumia 822
[Device-Specific Instructions]
Insert the SIM Card - Nokia Lumia 822
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Remove the SIM Card - Nokia Lumia 822
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Can I activate a Lumia 822 with a SIM card from a Galaxy S4?
[Community]
My current phone is a galaxy S4, it has a broken LCD and I cannot afford to go without a phone. I plan on buying a refurbished nokia lumia 822 windows phone and using it until my next upgrade, is it possible for me to just switch the SIM card from my broken phone to the nokia lumia and how would I go...
Modify the SIM PIN - Nokia Lumia 822
[Device-Specific Instructions]
Nokia Lumia 822 Simulator: Inserting a Micro SIM Card
[Interactive Simulator]
Discover how to insert a micro SIM card into your phone.
Nokia Lumia 822 Simulator: Inserting a microSD Card
[Interactive Simulator]
Discover how to insert a microSD card into your phone to add more memory for things like photos, videos, music and documents.
Nokia Lumia 822 Simulator: Removing a Micro SIM Card
[Interactive Simulator]
Learn how to remove a micro SIM card from your phone.
Nokia Lumia 822 Simulator: Removing a microSD Card
[Interactive Simulator]
Learn how to remove a microSD card from your phone to easily transfer content saved on your microSD card to another device.
Why do we keep dropping calls?
[Community]
My mother's cell keeps dropping calls. I have followed all the troubleshooting steps on Verizon website, but nothing helps. I know it's not the area, because my phone never drops calls.

Social Networking

Nokia Lumia 822 Simulator: Adding a Facebook® Account
[Interactive Simulator]
Discover how to add your Facebook account on your phone.
Nokia Lumia 822 Simulator: Adding a Twitter® Account
[Interactive Simulator]
Discover how to access your Twitter account on your phone.
Nokia Lumia 822 Simulator: Logging Out of Facebook®
[Interactive Simulator]
Learn how to log out of Facebook on your phone.
Nokia Lumia 822 Simulator: Posting Facebook® Status Updates
[Interactive Simulator]
A visual walkthrough on how to update your Facebook status using your phone.
Nokia Lumia 822 Simulator: Tweeting
[Interactive Simulator]
Learn how to tweet on your phone.

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Set a Ringtone - Nokia Lumia 822
[Device-Specific Instructions]
Alerts - Nokia Lumia 822
[Device-Specific Instructions]
Volume Controls - Nokia Lumia 822
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Sound Enhancer - Nokia Lumia 822
[Device-Specific Instructions]
Nokia Lumia 822 Simulator: Changing Ringtones and Sounds
[Interactive Simulator]
Discover how to change the ringtones and sounds for other alerts on your phone.
Speakerphone - Nokia Lumia 822
[Device-Specific Instructions]
Vibrate Mode - Nokia Lumia 822
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Picture / Video Messaging email address
[Device-Specific Instructions]
Delete Messages - Nokia Lumia 822
[Device-Specific Instructions]
Nokia Lumia 822 Simulator: Attaching a Video to a Text Message
[Interactive Simulator]
Learn how to include a video with a text message on your phone.
Nokia Lumia 822 Simulator: Forwarding a Text Message
[Interactive Simulator]
Discover how to forward a text message on your phone.
Nokia Lumia 822 Simulator: Replying to a Text Message
[Interactive Simulator]
Learn how to reply to a text on your phone.
Nokia Lumia 822 Simulator: Sending a Text Message
[Interactive Simulator]
Discover how to send a text message on your phone.
Nokia Lumia 822 Simulator: Sending a Text Message by Voice
[Interactive Simulator]
Learn how to send a text message using your voice with your phone.
Nokia Lumia 822 Simulator: Sending a Text Message to a Group
[Interactive Simulator]
Discover how to send a text to a group on your phone.
Send Video Message - Nokia Lumia 822
[Device-Specific Instructions]
View Text Messages - Nokia Lumia 822
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Capture a Screenshot - Nokia Lumia 822
[Device-Specific Instructions]
Nokia Lumia 822 Simulator: Finding More Help
[Interactive Simulator]
An interactive guide for finding more help on your phone.
Nokia Lumia 822 Simulator: Making Lists for a Room
[Interactive Simulator]
Learn how to make a list for a Room using your phone, like a grocery or party planning list.
Why won't my Nokia Lumia 822 boot up?
[Community]
My mom had ordered a replacement phone because hers had been dropped at a gas station and somehow got ran over. Surprisingly, there was minor scratches to the back, no water damage, but the screen was crushed into many pieces. After filing a claim, we received the replacement phone only 2-3 days later....

Transfer Content to/from Device

Transfer Pictures or Videos from the Device -Nokia Lumia 822
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your Nokia Lumia 822 and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Music Files to the Device - Nokia Lumia 822
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Data via Tap+Send - Nokia Lumia 822
[Device-Specific Instructions]
Transfer Music Files from the Device - Nokia Lumia 822
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Pictures or Videos to the Device -Nokia Lumia 822
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your HTC Windows Phone 8X and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Visual & Hearing Accessibility

TTY Settings - Nokia Lumia 822
[Device-Specific Instructions]

Wallpapers/Theme

Wallpaper - Picture - Nokia Lumia 822
[Device-Specific Instructions]
Display Theme Settings - Nokia Lumia 822
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Network Mode Settings - Nokia Lumia 822
[Device-Specific Instructions]
Auto Switch Between Wi-Fi & Mobile Data Networks - Nokia Lumia 822
[Device-Specific Instructions]
To automatically switch from a weak or unstable Wi-Fi network to the Verizon Wireless cellular network to preserve a consistent data connection, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Verifying SSID (Network Name) - Windows® XP
[Device-Specific Instructions]
Add a Wi-Fi Network - Nokia Lumia 822
[Device-Specific Instructions]
Nokia Lumia 822 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulator]
Learn how to use your phone to connect to a Wi-Fi network so you can access the Internet without using data.
Remove Wi-Fi Connection - Nokia Lumia 822
[Device-Specific Instructions]
Remove Wi-Fi Connection - Windows®
[Device-Specific Instructions]
This may help if the Wi-Fi on your Window's computer/PC won't connect to your Internet-capable device. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Wi-Fi On/Off - Nokia Lumia 822
[Device-Specific Instructions]

Still Have Questions?


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