Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6s Plus
Samsung Galaxy S® 6
Apple® iPhone® 6 Plus
Apple® iPhone® 5s
Samsung Galaxy S® 5
Samsung Galaxy S® 4
Apple® iPhone® 6s
Samsung Convoy™ 3
Apple® iPhone® 5c
Apple® iPad® 2
Samsung Galaxy Core Prime™
DROID TURBO 2
Samsung Galaxy Note5
DROID MAXX by MOTOROLA
Samsung Galaxy Note® 4
Samsung Network Extender
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Verizon Ellipsis™ 7
Apple® iPhone® 5
Verizon Ellipsis™ Jetpack®
Apple® iPhone® 4s
Verizon Ellipsis® 8
Apple® iPhone® 4
LG G3
Droid Turbo by Motorola
Droid Turbo in Ballistic Nylon
LG G4™
Samsung Galaxy S® III
DROID MINI by MOTOROLA
Samsung Galaxy S6 edge +
Samsung Galaxy Note® 3
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy S® 6 edge
LG G2
LG Revere® 3
DROID RAZR M by MOTOROLA
LG Cosmos™ 3
Casio G'zOne Commando®
Brigadier™ by Kyocera
HTC Desire® 526
HTC One® (M8)
LG G Vista
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J1™ Prepaid
Verizon Wireless Home Phone
Casio G'zOne Commando® 4G LTE
Samsung Gusto® 3
LG V10™
Pantech 4G LTE Global USB Modem UML290
LG Extravert™ 2
Ellipsis™ Jetpack® MHS800L
DROID MAXX 2
DROID ULTRA by MOTOROLA
Verizon 4G LTE Broadband Router with Voice
Sony Xperia® Z3v
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG G Pad 8.3 LTE
LG Optimus Exceed™ 2
Samsung Galaxy Note® II
DuraXV
Moto E™ Prepaid
Verizon MiFi® 4G LTE Global USB Modem U620L
Gear S®
Casio G'zOne Ravine® 2
Transpyre™ Prepaid
Moto X™ (2nd Gen.)
Verizon 4G LTE USB Modem 551L
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Samsung Galaxy S® 4 mini
HTC Desire® 626
Verizon 4G LTE USB Modem UML295
Verizon Ellipsis® 10
iPad® Pro
GizmoPal™
LG Optimus Zone™ 2 Prepaid
Moto X™ by Motorola
HTC One M9
Galaxy Note® Edge
Nokia Lumia 928
iPad® Air 2
Nexus 6
Samsung Brightside™
DROID TURBO 2 - Designed by You
Moto G™ by Motorola
Samsung Convoy™ 2
Microsoft Lumia 735
G Pad™ 10.1 LTE
DROID RAZR MAXX HD by MOTOROLA
HTC One®
LG G Pad™ X8.3
Nokia Lumia 822
Samsung Intensity™ II
LG Exalt™
DROID INCREDIBLE 4G LTE by HTC
Samsung Gusto® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
BlackBerry® Bold™ 9930 smartphone
DROID RAZR by MOTOROLA
Samsung Galaxy S® III mini
Lucid™3 by LG
G Pad™ 7.0 LTE
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
hum by Verizon
Verizon Wireless AirCard® 595
Samsung Intensity™ III
Nokia Lumia Icon
Blackberry Classic
LG Cosmos™ 2
LTE Internet (Installed)
DROID RAZR HD by MOTOROLA
Samsung Galaxy Tab® 4 (10.1)
Apple® iPad® Air™
LG Octane™
LG Terra™
DROID RAZR MAXX by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
HTC One® (M8) for Windows®
Samsung Galaxy Tab S2
DROID DNA by HTC
Samsung Galaxy Tab® 2 (7.0)
LG Revere®
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon SureResponse®
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
LG Revere® 2
GizmoPal® 2 by LG
LG enV®3
Enact™ by LG
Verizon 4G LTE Broadband Router
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
LG Accolade™
LG Exalt™II
Lancet™
Apple® iPad® mini with Retina display
BlackBerry® Z30 smartphone
HTC Desire® 612
Gear S2
Apple® iPad® mini
BlackBerry® Z10 smartphone
GizmoGadget™ by LG
Kyocera DuraXV+
Apple® iPad® with Wi-Fi + 4G
Samsung Gusto®
Samsung Galaxy Tab® 2 (10.1)
Samsung Convoy™
HTC One® remix
DROID BIONIC by MOTOROLA
DROID 4 by MOTOROLA
LG Cosmos™
DROID by MOTOROLA
Samsung Galaxy™ Stratosphere™ II
Lancet™ for Android™
Samsung Galaxy Stellar™
Samsung Galaxy Tab® 4 (8.0)
Casio G'zOne Ravine®
Motorola RAZR V3m
Galaxy Nexus by Samsung
iPad® mini 4
HTC One® max
Lucid™ by LG
Samsung Galaxy Tab®
Lucid™2 by LG
Hydro ELITE by KYOCERA
BlackBerry® Q10 smartphone
Google Nexus 7
DROID INCREDIBLE 2 by HTC
LG Extravert™
LG 4G LTE USB Modem VL600
Pantech Perception™
DROID X2 by MOTOROLA
Verizon Wireless USB760 Modem
Samsung Galaxy Tab® (10.1)
DROID X by MOTOROLA
Samsung Galaxy Note® Pro
Motorola Barrage™
Samsung Galaxy Tab® S
Apple® iPad® with Retina display
LG VX8300
BlackBerry® Bold 9650 smartphone
Galaxy Tab E
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Illusion™
Windows Phone 8X by HTC
DROID 3 by MOTOROLA
Motorola XOOM™ 4G LTE
Samsung Haven™
Pantech Hotshot™
Samsung Fascinate™
Motorola MOTO™ W755
LG enV® TOUCH
Spectrum™ 2 by LG
Microsoft Surface 3
Pantech Breakout™
Casio G'zOne Boulder®
LG enV®2
Samsung Galaxy™ Stratosphere™
Sony Xperia® Z2
Moto X™ - Designed by You (2nd Generation)
LG Optimus Zone™ 3 Prepaid
Samsung Smooth™
LG Cosmos™ Touch
Samsung Galaxy Note® 10.1
HTC Rhyme™
Samsung Intensity™
LG Vortex™
LG Migosm
Pantech Jest™ 2
Moto X™ - Designed by You
iPad® mini 3
LG VX5500
Samsung Knack™
Samsung Alias™ 2
Casio G'zOne Brigade®
BlackBerry® Bold™ 9930 smartphone without camera
DROID INCREDIBLE by HTC
Luge™ by Motorola Prepaid
Dell™ Vostro™ V13 Laptop
Ellipsis® Kids
Verizon MiFi™2200 Intelligent Mobile Hotspot
Delphi Connect
Intuition™ by LG
Samsung Galaxy Note® 10.1 2014 Edition
BlackBerry® Tour™ 9630 smartphone
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID CHARGE by SAMSUNG
Nokia Lumia 2520
LG VX5400
THUNDERBOLT™ by HTC
Samsung ATIV SE™
Samsung ATIV Odyssey™
Verizon Wireless UMW190 Global USB Modem
DROID 2 GLOBAL by MOTOROLA
Casio G'zOne Rock™
LG VX8360
LG Optimus Zone™
Samsung Galaxy Legend™
Motorola W385
HTC Rezound™
BlackBerry® Pearl™ Flip 8230 smartphone
Verizon Converged VOIP Device
Samsung SCH-u340
BlackBerry® Storm2™ 9550 smartphone Prepaid
Verizon Wireless USB720 Modem
BlackBerry® Curve™ 8330 smartphone
LG Ally™
Samsung Galaxy Camera®
Pantech Marauder™
BlackBerry® Curve™ 9330 smartphone
Verizon Wireless UM175 USB Modem
HTC Trophy™
LG Optimus Exceed™ Prepaid
Apple® iPad®
Motorola Adventure™ V750
DROID 2 by MOTOROLA
Samsung Galaxy Tab® (7.7)
LG Chocolate® Touch
Revolution™ by LG
Spectrum™ by LG
LG Voyager™
LG VX8350
Samsung Alias™
Samsung Reality™
Verizon Wireless G'zOne Type-S
Samsung Juke
Motorola MOTO™ VU204
Samsung SCH-u410
Pantech Caper™ Prepaid
Verizon Wireless Escapade®
Sony Xperia® PLAY
DROID PRO by MOTOROLA
LG Chocolate®
Verizon Wireless Coupe™
Verizon Wireless UM150 USB Modem
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® 8830 World Edition smartphone
Pantech Crux™
LG Dare™
LG VX5300
LG Enlighten®
Blackberry Classic Non-Camera
Verizon Wireless USB727 Modem
Casio EXILIM
Motorola MOTOKRZR K1m
LG VX5200
DROID XYBOARD 10.1 by MOTOROLA
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless Salute™
BlackBerry® Torch™ 9850 smartphone
Verizon Wireless CDM8975
BlackBerry® Curve™ 8530 smartphone
LG enV®
G'zOne Boulder™ Black and Silver
Verizon Wireless PC5750 PC Card
BlackBerry® Curve™ 9370 smartphone
Samsung SCH-u430
LG Versa™
Samsung Rogue™
Samsung SCH-a950
Samsung SCH-a870
LG VX6100
LG VX3200
Samsung Omnia® II
BlackBerry® Curve™ 9310 smartphone
Motorola E815
Motorola RAZR V3m in Gray
LG VX8100
DROID ERIS by HTC
Motorola V325
Samsung SCH-u540
Motorola Entice™
LG Glance™
LG Chocolate® 3
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Compaq® Mini CQ10-688nr Netbook
DROID XYBOARD 8.2 by MOTOROLA
Motorola XOOM™
Motorola V325i
LG VX8700
Motorola RAZR V3c
Verizon Wireless Razzle™
Samsung Zeal™
LG VX4500
HP® Mini 1151NR Netbook
Samsung SCH-a930
Sharp KIN™ ONE
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola MOTO Q™ 9c
Gateway® LT2016u Netbook
Verizon Wireless Adamant™
Verizon Wireless V740 ExpressCard
Motorola W315
Samsung Trance™
Nokia 2705 Shade™ Non-Camera
Samsung N150 Netbook
Pantech PN-215
LG VX3300
Motorola Rival™
Samsung SCH-a670
Nokia 6205
Motorola DEVOUR™ with MOTOBLUR™
Samsung Continuum™
Motorola MOTO™ Z6c World Edition
Samsung SCH-a650
Sierra Wireless AirCard® 555D
Samsung SCH-a310
HP® Pavilion dm1-3010nr Notebook
Nokia 6015i Prepaid
Nokia 7705 Twist™
LG V
LG Clout™
HP® Pavilion dm1-2010nr Entertainment Notebook
Samsung Gleam®
LG VX4650
Pantech PN-820
LG VX6000
HTC Merge®
Samsung SCH-i760
Samsung Glyde™
Motorola V710
Samsung Renown™
Verizon Wireless CDM8950
Samsung SCH-a850
LG Fathom®
DROID R2D2 by MOTOROLA
Motorola CITRUS™
Jest™
Samsung SCH-u550
Nokia 6215i
Verizon Wireless USB1000 Global USB Modem
Pantech PN-210
Verizon AD3700 Global USB Modem
Sharp KIN™ TWO
Sierra Wireless AirCard® 580
Samsung FlipShot®
Nokia 2128i
Samsung Gem™
Verizon Wireless PN-300
Samsung Sway™
LG VENUS™
Motorola Q™
HP® Mini 110-3098NR Netbook
Motorola V60s
BlackBerry® 7250
Verizon Wireless V620
Kyocera KX414
Kyocera KX444
HTC Ozone™ with TALKS™ for Verizon Wireless
LG VX9400
HP® Mini 311-1037NR Netbook
Nokia 7205 Intrigue™
Nokia 2366i
Samsung i600 Smartphone
Nokia 3589i
Verizon Wireless Blitz® Prepaid
Kyocera K323
Motorola Krave™ ZN4
Nokia 2605 Mirage
Verizon XU870 Global ExpressCard®
Verizon Wireless CDM 7075
SCH-u410 Prepaid
Motorola MOTORIZR Z6tv
Sharp KIN™ ONEm
LG VX4700
HTC Apache XV6700
Nokia 6315i
Motorola Rapture™ VU30
HP® Mini 210-1076NR Netbook
Samsung Saga™
Samsung i700 Pocket PC
Nokia 2285
Motorola MOTO Q™ music 9m
HP® Mini 110-1046NR Netbook
Motorola V325xi
Verizon Wireless XV6600 without Camera
Verizon KPC680 ExpressCard®
Samsung SCH-a990
Nokia 6236i
Kyocera KPC650
Motorola T720
Samsung SCH-u620
Motorola MOTORAZR maxx Ve
Nokia 2705 Shade™
Motorola V276
Kyocera SE47
Samsung SCH-a790
Verizon Wireless V640
Samsung SCH-i730
Motorola MOTO™ Z6cx World Edition without Camera
Kyocera KX2
Motorola T300p
Samsung SCH-a795
Motorola C343
Motorola T730
Motorola MOTOSLVR L7C
HTC Touch Pro™
Verizon Wireless U630 PC Card
Samsung SCH-a630
Samsung SCH-n330
BlackBerry® 7750
Samsung SCH-a610
Kyocera K404
Nokia 6305i
LG VX2000
Motorola V60p
Samsung SCH-a530
Sharp KIN™ TWOm
Motorola V120e
Samsung Omnia®
Samsung SCH-a970
Motorola V65p
Motorola V276 Prepaid
Kyocera KX1v
Motorola C333
Motorola V265
Samsung SCH-a890
Samsung SCH-i830

Activation & Initial Setup

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 2:59
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:33
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:38
Getting Started With Your New Verizon Smartphone
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 4:01
Activating Your Nokia Lumia 928 – New Customers
[How to Use Guide]
Setup guide for the Nokia Lumia 928
Activating Your Nokia Lumia 928 – Existing Customers
[How to Use Guide]
Setup guide for the Nokia Lumia 928
Activating Your Windows® Phone - New Customers
[How to Use Guide]
Refer to this helpful guide for new customers activating their Windows® Phone from Verizon Wireless.
Activation and Shipping Guide: Windows® Smartphone
[How to Use Guide]
Instructions on activating a replacement Windows Smartphone and shipping your defective device back to us.
Activating Older Devices
[How to Use Guide]
Activation instructions for Older Certified Pre-Owned Devices.
Nokia Lumia 928 Simulator: Adding Additional Accounts
[Interactive Simulation]
Learn how to add additional email and social media accounts on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Setting Up Kid's Corner
[Interactive Simulation]
A visual guide on how to set up Kid's Corner to only include the apps you want your kids to access on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to use call waiting to switch between two incoming calls on your Nokia Lumia 928 Smartphone.

Basics

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Lumia 928 Getting Started with Your Nokia Lumia 928
[Video]
Watch this video to get started with your Lumia 928.
Length: 2:06

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Soft Reset - Nokia Lumia 928
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Battery Inserting/Removing - Windows® Phone
[Device-Specific Instructions]
Nokia Lumia Icon Battery Tips
[Video]
Save Battery Life on Your Nokia Lumia
Length: 1:56
Battery Overview - Nokia Lumia 928
[Device-Specific Instructions]
Battery Saver - Nokia Lumia 928
[Device-Specific Instructions]
Can I replace the battery on my Lumia 928?
[Community]
I have a Lumia 929 and love it. After 2 years, my battery is getting weak and will only hold a charge for about 8 hours of use. Do I have to get the battery replaced at a Verizon store or can I do it myself. Thanks in advance.
Extend Battery Life - Windows® Phone
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Bluetooth® Discovery Mode - Nokia Lumia 928
[Device-Specific Instructions]
Bluetooth Discovery Mode - Windows
[Device-Specific Instructions]
Bluetooth® On/Off - Nokia Lumia 928
[Device-Specific Instructions]
Nokia Lumia 928 Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your Nokia Lumia 928 with your Bluetooth device.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Placing an International Call
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
View Call History - Nokia Lumia 928
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Lumia 928 Calling Texting Voicemail
[Video]
Watch this video to learn how to call, text and check your voicemail from your Lumia 928.
Length: 4:12
Delete Call History - Nokia Lumia 928
[Device-Specific Instructions]
Voice Activated Dialing - Nokia Lumia 928
[Device-Specific Instructions]
Place a Conference Call - Nokia Lumia 928
[Device-Specific Instructions]
Redial - Nokia Lumia 928
[Device-Specific Instructions]
Airplane/Standalone Mode - Nokia Lumia 928
[Device-Specific Instructions]
Can my phone alert me if the incoming call has been transferred from another phone number?
[Community]
I want to know if the following is possible.  Can my phone alert me if the incoming call has been transfered from another phone number?  I take calls from a business who transfers those calls to me.  I would like my phone to either ring differently or show a message on the screen that shows...
DTMF - Nokia Lumia 928
[Device-Specific Instructions]
Dial a Number - Nokia Lumia 928
[Device-Specific Instructions]
How do I block phone numbers?
[Community]
How do you block numbers on phone
Nokia Lumia 928 Simulator: Calling by Voice
[Interactive Simulation]
Learn how to place a call using your voice with your Nokia Lumia 928 Smartphone.
Nokia Lumia 928 Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your Nokia Lumia 928 to call a new number.
Nokia Lumia 928 Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add the caller as a contact on your Nokia Lumia 928 Smartphone.

Camera, Photos & Videos

Transfer Pictures or Videos from the Device - Nokia Lumia 928
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Nokia Lumia Camera - Smart Shoot
[Video]
Watch this video to learn how to capture better pictures on your Nokia Lumia with Smart Shoot.
Length: 1:59
Lumia 928 Camera Basics
[Video]
Watch this video to learn the basic camera functions of your Lumia 928.
Length: 3:13
Nokia Lumia Icon Advanced Camera Tips
[Video]
Camera Settings on Your Nokia Lumia 928
Length: 2:37
A visual guide to sharing a video on your Nokia Lumia 928.
[Interactive Simulation]
Learn how to adjust video setting for video messages on your Pantech Marauder.
Nokia Lumia 928 Simulator: Adding Camera Lenses
[Interactive Simulation]
An interactive guide on how to use camera lenses for different photo effects on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Discover how to take a picture of what's displayed on the screen of your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
An interactive guide on how to change the camera from rear to front-facing for taking pictures with your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to change the video camera from rear to front-facing on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Sharing Photos
[Interactive Simulation]
An interactive guide on how to share your pictures on social networks or with other devices.
Nokia Lumia 928 Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Turning On the Flash
[Interactive Simulation]
Learn how to use the flash for taking pictures with your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Zooming In and Out
[Interactive Simulation]
An interactive guide on how to zoom in and out for taking pictures with your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out of a video using your Nokia Lumia 928.
Send Video to Online Album - Nokia Lumia 928
[Device-Specific Instructions]
Transfer Pictures or Videos to the Device - Nokia Lumia 928
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Pictures - Nokia Lumia 928
[Device-Specific Instructions]
View Videos - Nokia Lumia 928
[Device-Specific Instructions]

Contacts

Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts - Windows Phone
[Device-Specific Instructions]
Add Contacts - People Hub - Nokia Lumia 928
[Device-Specific Instructions]
Add a Contact - Nokia Lumia 928
[Device-Specific Instructions]
Delete a Contact - Nokia Lumia 928
[Device-Specific Instructions]
Caller-ID Image - Nokia Lumia 928
[Device-Specific Instructions]
Edit a Contact - Nokia Lumia 928
[Device-Specific Instructions]
How do I retrieve my contacts if my screen is broken?
[Community]
screen broken on nokia 928. Need to know how to find phone book when I used one of the backup options
How do I save phone numbers?
[Community]
how do I save phone numbers that call me
Link a Contact - Nokia Lumia 928
[Device-Specific Instructions]
Nokia Lumia 928 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Adding a Contact to a Group
[Interactive Simulation]
Learn how to add contacts to a group to organize your contacts on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Creating a Group
[Interactive Simulation]
Learn how to create a group to organize your contacts on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Importing Contacts from an Account
[Interactive Simulation]
A visual guide on how to import contacts from an account to your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Pinning a Contact to the Start Screen
[Interactive Simulation]
Discover how to pin a contact to the Start screen on your Nokia Lumia 928.
Unlink a Contact - Nokia Lumia 928
[Device-Specific Instructions]
how do i transfer cotacts from my htc to a Lumia 928?
[Community]
how do i switch contacts to my nokia 928?

Data

Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on The MORE Everything℠ Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Enable/Disable Data - Nokia Lumia 928
[Device-Specific Instructions]
Data Roaming - Nokia Lumia 928
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Minimize Data Usage - Windows Phone
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Water Damage - Nokia
[Device-Specific Instructions]
Signal Strength - Nokia Lumia 928
[Device-Specific Instructions]
View MAC Address - Nokia Lumia 928
[Device-Specific Instructions]
View Phone Information - Nokia Lumia 928
[Device-Specific Instructions]

Device Settings

Alerts - Nokia Lumia 928
[Device-Specific Instructions]
Quiet Hours - Nokia Lumia 928
[Device-Specific Instructions]
Touch Screen Settings - Nokia Lumia 928
[Device-Specific Instructions]
Display Theme Settings - Nokia Lumia 928
[Device-Specific Instructions]
Adjust Brightness - Nokia Lumia 928
[Device-Specific Instructions]
Adjust Screen Time Out - Nokia Lumia 928
[Device-Specific Instructions]
Airplane/Standalone Mode - Nokia Lumia 928
[Device-Specific Instructions]
DTMF - Nokia Lumia 928
[Device-Specific Instructions]
Nokia Lumia 928 Simulator: Accessing Settings
[Interactive Simulation]
Discover how to access your Settings menu.
Nokia Lumia 928 Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your Nokia Lumia 928 by adjusting the screen timeout.
Nokia Lumia 928 Simulator: Changing Ringtones and Sounds
[Interactive Simulation]
Learn how to change ringtones and sounds on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Setting Screen Security
[Interactive Simulation]
"A visual guide for for setting screen security to keep others from using your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting the ringer on your Nokia Lumia 928 to silent.
Nokia Lumia 928 Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Nokia Lumia 928 to Airplane mode.

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Add a Microsoft® Account - Nokia Lumia 928
[Device-Specific Instructions]
Remove a Personal (POP/IMAP) Account - Nokia Lumia 928
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Lumia 928 Email Setup
[Video]
Watch this video to learn how to set up personal and corporate email accounts on your Lumia 928.
Length: 2:34
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete an Email Message - Nokia Lumia 928
[Device-Specific Instructions]
How do I turn on ringtones for incoming e-mail?
[Community]
downloaded phone update. How do I turn ON ring tones for incoming e-mail?
Nokia Lumia 928 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to add an attachment, like a photo or document, to an email with your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Linking Email Accounts
[Interactive Simulation]
A visual guide for viewing multiple email accounts by linking them on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to email on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Sending an Email to a Group
[Interactive Simulation]
Learn how to send an email to a group using your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Nokia Lumia 928.
Remove Corporate Email Account (Exchange ActiveSync®) - Nokia Lumia 928
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to an Email Message - Nokia Lumia 928
[Device-Specific Instructions]
View Email Messages - Nokia Lumia 928
[Device-Specific Instructions]

Factory Reset Protection

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows or Blackberry device.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
GPS Location - Nokia Lumia 928
[Device-Specific Instructions]
Add Layers (HERE Maps) - Nokia Lumia 928
[Device-Specific Instructions]

Home Screen

Capture a Screenshot - Nokia Lumia 928
[Device-Specific Instructions]
Lumia 928 Personalize Your Phone
[Video]
Watch this video to learn how to personalize your Lumia 928.
Length: 3:04
Manage Tiles - Nokia Lumia 928
[Device-Specific Instructions]
Signal Strength - Nokia Lumia 928
[Device-Specific Instructions]

Internet & Web Browser

Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Capture a Screenshot - Nokia Lumia 928
[Device-Specific Instructions]
Lumia 928 Bing Search
[Video]
Watch this video to learn how to search with Bing on your Lumia 928.
Length: 2:20
View Browser History - Windows Phone
[Device-Specific Instructions]
Enable/Disable Data - Nokia Lumia 928
[Device-Specific Instructions]
Clear Temporary Internet Files - Nokia Lumia 928
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Browser Cookies On/Off - Nokia Lumia 928
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your Nokia Lumia 928, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Browser Bookmark - Nokia Lumia 928
[Device-Specific Instructions]
Delete a Browser Bookmark - Nokia Lumia 928
[Device-Specific Instructions]
Edit a Browser Bookmark - Nokia Lumia 928
[Device-Specific Instructions]
Launch a Browser Bookmark - Nokia Lumia 928
[Device-Specific Instructions]
Nokia Lumia 928 Simulator: Bookmarking a Website
[Interactive Simulation]
Discover how to bookmark a website on your Nokia Lumia 928, so you can quickly find it later.
Nokia Lumia 928 Simulator: Closing Browser Windows
[Interactive Simulation]
An interactive walkthrough of closing windows in the web browser of your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Navigating to a Website
[Interactive Simulation]
A step-by-step tutorial about how to navigate to a website on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Opening a New Window
[Interactive Simulation]
A visual walkthrough of opening windows in the web browser of your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Switching Between Windows
[Interactive Simulation]
Discover how to switch windows in the web browser of your Nokia Lumia 928.
Web Browser - Nokia Lumia 928
[Device-Specific Instructions]
Websites - Nokia Lumia 928
[Device-Specific Instructions]

Language

Language Selection - Nokia Lumia 928
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Unlock the Device - Nokia Lumia 928
[Device-Specific Instructions]
Nokia Lumia Kids Corner
[Video]
This video shows how to set up Kid's Corner.
Length: 1:59
Enable/Disable the SIM PIN - Nokia Lumia 928
[Device-Specific Instructions]
Create a Device Password - Nokia Lumia 928
[Device-Specific Instructions]
Change the Device Password - Nokia Lumia 928
[Device-Specific Instructions]
Modify the SIM PIN - Nokia Lumia 928
[Device-Specific Instructions]
Nokia Lumia 928 Simulator: Customizing the Lock Screen
[Interactive Simulation]
Learn how to customize the lock screen on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock your Nokia Lumia 928.
Password Options - Nokia Lumia 928
[Device-Specific Instructions]

Memory/Storage

View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Memory Card Formatting
[Device-Specific Instructions]
Check Memory - Nokia Lumia 928
[Device-Specific Instructions]
Memory Card Formatting - Nokia Lumia 928
[Device-Specific Instructions]

Mobile Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Lumia 928 Mobile HotSpot
[Video]
Watch this video to learn how to use your Lumia 928 as a Mobile HotSpot.
Length: 1:25
Mobile HotSpot On/Off - Nokia Lumia 928
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Mobile HotSpot Settings - Nokia Lumia 928
[Device-Specific Instructions]
Nokia Lumia 928 Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
Learn how to use mobile hotspot for sharing your data connection with other devices using your Nokia Lumia 928 smartphone.

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Transfer Music Files to the Device - Nokia Lumia 928
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Play Music Files - Nokia Lumia 928
[Device-Specific Instructions]
Transfer Music Files from the Device - Nokia Lumia 928
[Device-Specific Instructions]
To transfer or move music files / songs between your Nokia Lumia 928 and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Navigating & Multitasking

Nokia Lumia 928 Simulator: Adding Calendar Events to a Room
[Interactive Simulation]
Discover how to add calendar events to a Room on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Adding Photos and Videos to a Room
[Interactive Simulation]
A visual guide on how to share photos and videos in a Room on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Creating a Room
[Interactive Simulation]
Learn how to create a Room for posting photos and updates or creating events for select contacts using your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the key features of your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Making Lists for a Room
[Interactive Simulation]
Learn how to make lists in a Room on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Moving a Tile
[Interactive Simulation]
Learn how to move a tile on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Navigating the Phone's Screens
[Interactive Simulation]
Learn how to navigate between screens and use their features on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Pinning a Tile
[Interactive Simulation]
A visual guide on how to add a new tile to the Home screen of your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Resizing a Tile
[Interactive Simulation]
An interactive guide on how to resize tiles on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to turn your Nokia Lumia 928 on and off.
Nokia Lumia 928 Simulator: Unpinning a Tile
[Interactive Simulation]
Discover how to remove a tile from the Home screen of your Nokia Lumia 928.

Near Field Communication (NFC)

Nokia Lumia 928 Simulator: Using Near Field Communication
[Interactive Simulation]
Learn how to use NFC on your Nokia Lumia 928.
Transfer Data via Tap+Send - Nokia Lumia 928
[Device-Specific Instructions]

Operating System & Software

Perform a Factory Data Reset (Device Powered Off) - Nokia Lumia 928
[Device-Specific Instructions]
A factory data reset may help with: screen not working (blank or frozen screen), General (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard reset,...
Perform a Factory Data Reset (Device Powered On) - Nokia Lumia 928
[Device-Specific Instructions]
A factory data reset may help with: screen not working (blank or frozen screen), General (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard reset,...
Windows Phone Operating System (OS) FAQs
[FAQs]
Learn more about the Windows Phone Operating System. Designed by Microsoft, the Windows OS features Live Tiles and customizable Start screen.
Software Update: Nokia Lumia 928 with Windows Phone
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Nokia Lumia 928 with Windows Phone.
Can I update my device from my laptop?
[Community]
how do i update my nokia lumia 928 from my laptop?
Check for System Updates - Nokia Lumia 928
[Device-Specific Instructions]
Install System Updates - Nokia Lumia 928
[Device-Specific Instructions]
View Software Version - Nokia Lumia 928
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove the SIM Card - Nokia Lumia 928
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Insert the SIM Card - Nokia Lumia 928
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Unblock SIM PIN - Nokia Lumia 928
[Device-Specific Instructions]
View the SIM Card Number - Nokia Lumia 928
[Device-Specific Instructions]
Enable/Disable the SIM PIN - Nokia Lumia 928
[Device-Specific Instructions]
Modify the SIM PIN - Nokia Lumia 928
[Device-Specific Instructions]
Nokia Lumia 928 Simulator: Inserting a SIM Card
[Interactive Simulation]
Discover how to insert a SIM card in your Nokia Lumia 928.

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Set Ringtones - Nokia Lumia 928
[Device-Specific Instructions]
Volume Controls - Nokia Lumia 928
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Speakerphone - Nokia Lumia 928
[Device-Specific Instructions]
Alerts - Nokia Lumia 928
[Device-Specific Instructions]
Vibrate Mode - Nokia Lumia 928
[Device-Specific Instructions]
Assign a Ringtone - Nokia Lumia 928
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Picture / Video Messaging email address
[Device-Specific Instructions]
Lumia 928 Calling Texting Voicemail
[Video]
Watch this video to learn how to call, text and check your voicemail from your Lumia 928.
Length: 4:12
Send Video Message - Nokia Lumia 928
[Device-Specific Instructions]
View Text Messages - Nokia Lumia 928
[Device-Specific Instructions]
Can I access texts on my computer?
[Community]
Is there a way to access my texts other than through my phone?
Delete Messages - Nokia Lumia 928
[Device-Specific Instructions]
How do I add words to my device's dictionary?
[Community]
Is there any way to add words or keyboard shortcuts to the Lumia Ikon keyboard, or will I have to spell out my sons name every. single. time.  Any help would be great. Thanks!
Nokia Lumia 928 Simulator: Attaching a Video
[Interactive Simulation]
Discover how to attach a video to a text message on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Messaging by Voice
[Interactive Simulation]
An interactive how-to guide for using voice to text on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message from your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Sending a Message
[Interactive Simulation]
A visual guide for sending text messages on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Sending a Message to a Group
[Interactive Simulation]
An interactive guide on how to send a message to a group from your Nokia Lumia 928.

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Capture a Screenshot - Nokia Lumia 928
[Device-Specific Instructions]
Nokia Lumia 928 Simulator: Finding Help+Tips
[Interactive Simulation]
Discover how to find tutorials and other support on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Setting Limits with Data Sense
[Interactive Simulation]
A visual guide for setting data limits on your Nokia Lumia 928.

Transfer Content to/from Device

Transfer Pictures or Videos from the Device - Nokia Lumia 928
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Music Files to the Device - Nokia Lumia 928
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Data via Tap+Send - Nokia Lumia 928
[Device-Specific Instructions]
Transfer Music Files from the Device - Nokia Lumia 928
[Device-Specific Instructions]
To transfer or move music files / songs between your Nokia Lumia 928 and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Pictures or Videos to the Device - Nokia Lumia 928
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Visual & Hearing Accessibility

TTY Settings - Nokia Lumia 928
[Device-Specific Instructions]

Wallpapers/Theme

Wallpaper - Picture - Nokia Lumia 928
[Device-Specific Instructions]
Display Theme Settings - Nokia Lumia 928
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verifying SSID (Network Name) - Windows® XP
[Device-Specific Instructions]
Network Mode Settings - Nokia Lumia 928
[Device-Specific Instructions]
Remove Wi-Fi Connection - Windows®
[Device-Specific Instructions]
This may help if the Wi-Fi on your Window's computer/PC won't connect to your Internet-capable device. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Wi-Fi Network - Nokia Lumia 928
[Device-Specific Instructions]
Lumia 928 Connectivity
[Video]
Watch this video to explore the connectivity features of your Lumia 928.
Length: 2:25
Nokia Lumia 928 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Discover how to use your Nokia Lumia 928 to connect to a Wi-Fi network.
Remove Wi-Fi Connection - Nokia Lumia 928
[Device-Specific Instructions]
Wi-Fi On/Off - Nokia Lumia 928
[Device-Specific Instructions]

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