Select Your Device
Moto Z Droid Edition
Moto Z Force Droid Edition
Samsung Galaxy Note7
Apple® iPhone® 6 Plus
Apple® iPhone® 6s Plus
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Apple® iPhone® 6s
Samsung Galaxy S® 6
Apple® iPhone® 5s
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Samsung Convoy™ 3
Samsung Galaxy S® 4
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Verizon Ellipsis™ Jetpack®
Samsung Galaxy Note5
DROID TURBO 2
Samsung Galaxy S7 edge
Apple® iPhone® 5c
DROID MAXX by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
LG G3
Samsung 3G Network Extender
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Droid Turbo in Ballistic Nylon
Apple® iPhone® 5
LG G4™
Verizon Ellipsis™ 7
Droid Turbo by Motorola
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Verizon Jetpack® MiFi® 6620L
Apple® iPad® 2
Apple® iPhone® 4s
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DROID MAXX 2
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LG Revere® 3
Samsung Galaxy S6 edge +
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Samsung Galaxy S® III
Samsung Galaxy J1™ Prepaid
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Gusto® 3
DROID MINI by MOTOROLA
Verizon MiFi® 4G LTE Global USB Modem U620L
LG Cosmos™ 3
LG G2
HTC Desire® 526
LG G Vista
LG V10™
Samsung 4G LTE Network Extender
Brigadier™ by Kyocera
Samsung Galaxy J3 (2016)
Ellipsis™ Jetpack® MHS800L
Casio G'zOne Commando®
Verizon Wireless Home Phone
DROID RAZR M by MOTOROLA
LG Optimus Zone™ 3 Prepaid
LG G5
Pantech 4G LTE Global USB Modem UML290
LG Extravert™ 2
Verizon 4G LTE Broadband Router with Voice
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
GizmoPal™
HTC One® (M8)
DuraXV
DROID ULTRA by MOTOROLA
Verizon 4G LTE USB Modem 551L
Casio G'zOne Commando® 4G LTE
Gear S2
LG G Pad 8.3 LTE
GizmoPal® 2 by LG
HTC One M9
Casio G'zOne Ravine® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG K8 V
Samsung Galaxy Note® II
Sony Xperia® Z3v
Galaxy Note® Edge
GizmoGadget™ by LG
Samsung Galaxy S® 4 mini
Samsung Convoy® 4
Microsoft Lumia 735
Verizon 4G LTE USB Modem UML295
hum by Verizon
Verizon LTE Internet and Home Phone
HTC Desire® 626
Verizon 4G LTE Broadband Router
Nokia Lumia 928
Nexus 6
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
iPad® Pro
Transpyre™ Prepaid
Verizon Ellipsis® 10
Samsung Convoy™ 2
Moto X™ (2nd Gen.)
LG K4™ LTE
Moto X™ by Motorola
DROID TURBO 2 - Designed by You
Gear S®
BlackBerry® Bold™ 9930 smartphone
Verizon Wireless AirCard® 595
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Moto E™ Prepaid
Moto G™ by Motorola
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Gusto® 2
Nokia Lumia 822
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Samsung Brightside™
LG Optimus Zone™ 2 Prepaid
LG Terra™
iPad® Air 2
HTC One®
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Samsung Intensity™ II
LTE Internet (Installed)
LG Optimus Exceed™ 2
Blackberry Classic
LG Exalt™
PRIV™ by Blackberry®
LG Revere®
Nokia Lumia Icon
DROID INCREDIBLE 4G LTE by HTC
HTC One® (M8) for Windows®
Galaxy Tab E (8.0)
HTC 10™
LG Cosmos™ 2
Samsung Galaxy S® III mini
Verizon SureResponse®
Lucid™3 by LG
Watch Urbane™ 2nd Edition LTE
DROID RAZR by MOTOROLA
LG Octane™
Lancet™
Samsung Galaxy Tab® 2 (7.0)
LG Exalt™II
Lancet™ for Android™
Samsung Intensity™ III
DROID RAZR MAXX HD by MOTOROLA
LG G Pad™ X8.3
Kyocera DuraXV+
Microsoft Surface 3
LG Accolade™
LG Revere® 2
Samsung Convoy™
DROID DNA by HTC
Apple® iPad® mini with Retina display
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
LG enV®3
G Pad™ 10.1 LTE
Apple® iPad® Air™
Samsung Galaxy Tab S2
DROID RAZR MAXX by MOTOROLA
Samsung Gear S2 classic
Samsung Galaxy Tab® 4 (10.1)
Verizon Wireless USB760 Modem
Galaxy Tab E
Samsung Galaxy Tab® 2 (10.1)
iPad Pro™ (9.7-inch)
G Pad™ 7.0 LTE
DROID RAZR HD by MOTOROLA
DROID by MOTOROLA
Enact™ by LG
Samsung Gusto®
BlackBerry® Z30 smartphone
Casio G'zOne Ravine®
Ellipsis® Kids
HTC One® remix
Motorola RAZR V3m
DROID INCREDIBLE 2 by HTC
Hydro ELITE by KYOCERA
Google Nexus 7
LG 4G LTE USB Modem VL600
DROID BIONIC by MOTOROLA
BlackBerry® Bold 9650 smartphone
HTC One® max
Apple® iPad® with Wi-Fi + 4G
Samsung Galaxy Stellar™
DROID 4 by MOTOROLA
Apple® iPad® mini
Pantech Breakout™
Galaxy Nexus by Samsung
LG VX8300
Samsung Illusion™
HTC Desire® 530
LG Cosmos™
Motorola MOTO™ W755
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Galaxy Tab®
LG Migosm
LG Extravert™
Samsung Galaxy Tab® 4 (8.0)
Lucid™ by LG
Samsung Haven™
BlackBerry® Bold™ 9930 smartphone without camera
LG Vortex™
Dell™ Vostro™ V13 Laptop
Casio G'zOne Boulder®
HTC Desire® 612
BlackBerry® Tour™ 9630 smartphone
Lucid™2 by LG
Samsung Galaxy Tab® (10.1)
DROID X2 by MOTOROLA
Motorola Barrage™
iPad® mini 4
DROID X by MOTOROLA
Pantech Hotshot™
LG VX5500
Verizon MiFi™2200 Intelligent Mobile Hotspot
LG enV® TOUCH
Verizon Wireless UMW190 Global USB Modem
Samsung Alias™ 2
Pantech Perception™
ZenPad™ Z8
Samsung Galaxy™ Stratosphere™ II
Apple® iPad® with Retina display
Samsung Galaxy Note® Pro
THUNDERBOLT™ by HTC
DROID 3 by MOTOROLA
LG Optimus Zone™
Motorola XOOM™ 4G LTE
LG Cosmos™ Touch
LG enV®2
Samsung ATIV SE™
Samsung Smooth™
Samsung Fascinate™
Pantech Jest™ 2
Verizon Wireless AirCard® 595U USB Modem
DROID CHARGE by SAMSUNG
Samsung Intensity™
Verizon Converged VOIP Device
Moto X™ - Designed by You (2nd Generation)
Nokia Lumia 2520
Spectrum™ 2 by LG
Samsung Knack™
BlackBerry® Pearl™ Flip 8230 smartphone
Windows Phone 8X by HTC
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Ellipsis™ Jetpack® MHS815L
Verizon Wireless UM175 USB Modem
Sony Xperia® Z2
Motorola Adventure™ V750
Samsung Galaxy Tab® S
Samsung Galaxy™ Stratosphere™
LG VX8360
iPad® mini 3
BlackBerry® Curve™ 9330 smartphone
Samsung Galaxy Legend™
Casio G'zOne Brigade®
Samsung Galaxy Note® 10.1 2014 Edition
Samsung SCH-u340
LG VX5400
Moto X™ - Designed by You
Motorola W385
Samsung Galaxy Camera®
DROID 2 by MOTOROLA
Luge™ by Motorola Prepaid
HTC Rhyme™
DROID INCREDIBLE by HTC
DROID 2 GLOBAL by MOTOROLA
Samsung Galaxy Note® 10.1
Verizon Wireless USB720 Modem
Pantech Marauder™
Samsung ATIV Odyssey™
HP Spectre x2
Intuition™ by LG
Delphi Connect
Nokia 2366i
Casio G'zOne Rock™
Verizon Wireless G'zOne Type-S
Verizon Wireless UM150 USB Modem
BlackBerry® Storm2™ 9550 smartphone Prepaid
HTC Rezound™
Revolution™ by LG
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
LG Ally™
Pantech Caper™ Prepaid
BlackBerry® Curve™ 8530 smartphone
LG VX8350
BlackBerry® Curve™ 8330 smartphone
Samsung Alias™
Apple® iPad®
Blackberry Classic Non-Camera
LG Chocolate® Touch
Samsung Galaxy Tab® (7.7)
Motorola MOTO™ VU204
Samsung Galaxy View
Samsung SCH-u410
Pantech Crux™
LG Voyager™
Spectrum™ by LG
HTC Trophy™
Samsung Juke
LG Chocolate®
Verizon Wireless Coupe™
Verizon Wireless USB727 Modem
Spartan GoCam™
BlackBerry® Torch™ 9850 smartphone
Samsung SCH-u430
Sony Xperia® PLAY
BlackBerry® 8830 World Edition smartphone
G'zOne Boulder™ Black and Silver
Samsung Reality™
DROID PRO by MOTOROLA
LG VX5300
LG VX5200
Verizon Wireless Escapade®
Sierra Wireless AirCard® 555D
Casio G'zOne Ravine® 2 Non-Camera
LG Optimus Exceed™ Prepaid
Motorola E815
Verizon Wireless PC5750 PC Card
Casio EXILIM
LG Enlighten®
Sharp KIN™ ONE
Samsung SCH-u540
Verizon Wireless CDM8975
LG Chocolate® 3
Samsung Omnia® II
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung Continuum™
LG Dare™
Motorola W315
LG Clout™
Motorola Entice™
Motorola MOTO™ Z6c World Edition
Verizon Wireless Razzle™
LG VX6100
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
BlackBerry® Curve™ 9370 smartphone
Samsung SCH-a930
LG enV®
Sharp KIN™ TWO
Motorola MOTO Q™ 9c
DROID XYBOARD 10.1 by MOTOROLA
BlackBerry® Curve™ 9310 smartphone
Motorola RAZR V3c
Samsung Gleam®
HP® Mini 1151NR Netbook
Motorola V325
LG VX8700
Motorola RAZR V3m in Gray
Motorola MOTOKRZR K1m
LG Versa™
LG VX3200
Samsung SCH-a310
DROID ERIS by HTC
Samsung Rogue™
Samsung SCH-a650
Sierra Wireless AirCard® 580
LG VX8100
Gateway® LT2016u Netbook
Nokia 7705 Twist™
Samsung SCH-a870
Verizon Wireless CDM 7075
Samsung N150 Netbook
LG Glance™
Motorola V325i
Nokia 2705 Shade™ Non-Camera
HP® Pavilion dm1-3010nr Notebook
DROID XYBOARD 8.2 by MOTOROLA
LG VX3300
Pantech PN-210
Samsung Gem™
HP® Mini 311-1037NR Netbook
Motorola XOOM™
Nokia 6205
Samsung SCH-a670
LG Fathom®
Verizon Wireless V740 ExpressCard
Motorola CITRUS™
Verizon Wireless Adamant™
Compaq® Mini CQ10-688nr Netbook
Samsung i700 Pocket PC
LG VX4650
Samsung Trance™
Samsung Zeal™
Pantech PN-215
LG VX6000
LG VX4500
Motorola DEVOUR™ with MOTOBLUR™
Samsung SCH-u620
Nokia 7205 Intrigue™
Nokia 6215i
Verizon Wireless USB1000 Global USB Modem
HTC Apache XV6700
Samsung SCH-a950
Samsung Sway™
Motorola V60s
Nokia 6015i Prepaid
Samsung Omnia®
Samsung SCH-u550
DROID R2D2 by MOTOROLA
Verizon AD3700 Global USB Modem
Nokia 6315i
Verizon Wireless Salute™
Kyocera SE47
Jest™
Kyocera K323
Verizon Wireless CDM8950
Pantech PN-820
HTC Merge®
Samsung Renown™
Samsung FlipShot®
Nokia 2705 Shade™
Motorola Rival™
LG VENUS™
Motorola Krave™ ZN4
Motorola V265
HP® Pavilion dm1-2010nr Entertainment Notebook
Samsung SCH-a530
Verizon Wireless Blitz® Prepaid
LG VX4700
Verizon Wireless PN-300
Motorola MOTO™ Z6cx World Edition without Camera
Samsung SCH-a850
Samsung SCH-n330
Motorola MOTORIZR Z6tv
Sharp KIN™ TWOm
Samsung SCH-i730
LG V
HTC Touch Pro™
BlackBerry® 7750
Verizon Wireless V620
Nokia 2128i
Kyocera KX414
Motorola T730
Nokia 2285
Kyocera KX444
Samsung SCH-a630
Nokia 2605 Mirage
Motorola V710
LG VX2000
Nokia 6236i
Samsung SCH-i760
Motorola Rapture™ VU30
Motorola Q™
HP® Mini 210-1076NR Netbook
Motorola V325xi
Motorola C333
Motorola T300p
Nokia 3589i
Samsung SCH-a990
Sharp KIN™ ONEm
Motorola MOTOSLVR L7C
Verizon Wireless U630 PC Card
Kyocera KPC650
Motorola MOTO Q™ music 9m
Samsung SCH-a795
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
LG VX9400
Samsung SCH-a970
Motorola V65p
Verizon XU870 Global ExpressCard®
Motorola T720
Kyocera KX2
Nokia 6305i
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola C343
Samsung Glyde™
Motorola MOTORAZR maxx Ve
Motorola V276
Motorola V276 Prepaid
Kyocera KX1v
HP® Mini 110-1046NR Netbook
Samsung Galaxy Tab® 4
Samsung Saga™
Samsung SCH-a610
Verizon Wireless XV6600 without Camera
Kyocera K404
Samsung SCH-a790
Verizon Wireless V640
Motorola V120e
HTC Ozone™ with TALKS™ for Verizon Wireless
BlackBerry® 7250
Samsung SCH-a890
Samsung SCH-i830

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
See all your options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Activate a Phone You Already Own
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:09
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Activating Your Nokia Lumia 928 – Existing Customers
[How to Use Guide]
Setup guide for the Nokia Lumia 928
Activating Your Nokia Lumia 928 – New Customers
[How to Use Guide]
Setup guide for the Nokia Lumia 928
Activating Older Devices
[How to Use Guide]
Activation instructions for Older Certified Pre-Owned Devices.
Activating Your Windows® Phone - New Customers
[How to Use Guide]
Refer to this helpful guide for new customers activating their Windows® Phone from Verizon Wireless.
Activation and Shipping Guide: Windows® Smartphone
[How to Use Guide]
Instructions on activating a replacement Windows Smartphone and shipping your defective device back to us.
Nokia Lumia 928 Simulator: Adding Additional Accounts
[Interactive Simulation]
Learn how to add additional email and social media accounts on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Setting Up Kid's Corner
[Interactive Simulation]
A visual guide on how to set up Kid's Corner to only include the apps you want your kids to access on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to use call waiting to switch between two incoming calls on your Nokia Lumia 928 Smartphone.

Back Up & Transfer Content

Transfer Content Between Devices
[General Information]
Transfer your contacts, pictures and videos between smartphones. Our easy to use Verizon Content Transfer app works with Android and iOS.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Move Music Files to Device - Nokia Lumia 928
[Device-Specific Instructions]
Transfer Data via Tap+Send - Nokia Lumia 928
[Device-Specific Instructions]

Basics

Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Battery Inserting/Removing - Windows® Phone
[Device-Specific Instructions]
Soft Reset - Nokia Lumia 928
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Battery Troubleshooting Basics
[Device-Specific Instructions]
Battery Overview - Nokia Lumia 928
[Device-Specific Instructions]
Battery Saver - Nokia Lumia 928
[Device-Specific Instructions]
Can I replace the battery on my Lumia 928?
[Community]
I have a Lumia 929 and love it. After 2 years, my battery is getting weak and will only hold a charge for about 8 hours of use. Do I have to get the battery replaced at a Verizon store or can I do it myself. Thanks in advance.
Extend Battery Life - Windows® Phone
[Device-Specific Instructions]
Nokia Lumia Icon Battery Tips
[Video]
Save Battery Life on Your Nokia Lumia
Length: 1:56

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Bluetooth® Discovery Mode - Windows®
[Device-Specific Instructions]
Bluetooth® Discovery Mode - Nokia Lumia 928
[Device-Specific Instructions]
Bluetooth® On/Off - Nokia Lumia 928
[Device-Specific Instructions]
Nokia Lumia 928 Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your Nokia Lumia 928 with your Bluetooth device.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Placing an International Call
[Device-Specific Instructions]
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
View Call History - Nokia Lumia 928
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Redial - Nokia Lumia 928
[Device-Specific Instructions]
Airplane/Standalone Mode - Nokia Lumia 928
[Device-Specific Instructions]
Can my phone alert me if the incoming call has been transferred from another phone number?
[Community]
I want to know if the following is possible.  Can my phone alert me if the incoming call has been transfered from another phone number?  I take calls from a business who transfers those calls to me.  I would like my phone to either ring differently or show a message on the screen that shows...
DTMF - Nokia Lumia 928
[Device-Specific Instructions]
Delete Call History - Nokia Lumia 928
[Device-Specific Instructions]
Dial a Number - Nokia Lumia 928
[Device-Specific Instructions]
How do I block phone numbers?
[Community]
How do you block numbers on phone
Nokia Lumia 928 Simulator: Calling by Voice
[Interactive Simulation]
Learn how to place a call using your voice with your Nokia Lumia 928 Smartphone.
Nokia Lumia 928 Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your Nokia Lumia 928 to call a new number.
Nokia Lumia 928 Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add the caller as a contact on your Nokia Lumia 928 Smartphone.
Place a Conference Call - Nokia Lumia 928
[Device-Specific Instructions]
Voice Activated Dialing - Nokia Lumia 928
[Device-Specific Instructions]

Camera, Photos & Videos

View Pictures - Nokia Lumia 928
[Device-Specific Instructions]
View Videos - Nokia Lumia 928
[Device-Specific Instructions]
A visual guide to sharing a video on your Nokia Lumia 928.
[Interactive Simulation]
Learn how to adjust video setting for video messages on your Pantech Marauder.
Nokia Lumia 928 Simulator: Adding Camera Lenses
[Interactive Simulation]
An interactive guide on how to use camera lenses for different photo effects on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Discover how to take a picture of what's displayed on the screen of your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
An interactive guide on how to change the camera from rear to front-facing for taking pictures with your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to change the video camera from rear to front-facing on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Sharing Photos
[Interactive Simulation]
An interactive guide on how to share your pictures on social networks or with other devices.
Nokia Lumia 928 Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Turning On the Flash
[Interactive Simulation]
Learn how to use the flash for taking pictures with your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Zooming In and Out
[Interactive Simulation]
An interactive guide on how to zoom in and out for taking pictures with your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out of a video using your Nokia Lumia 928.
Nokia Lumia Icon Advanced Camera Tips
[Video]
Camera Settings on Your Nokia Lumia 928
Length: 2:37
Send Video to Online Album - Nokia Lumia 928
[Device-Specific Instructions]

Contacts

Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete a Contact - Nokia Lumia 928
[Device-Specific Instructions]
Add a Contact - Nokia Lumia 928
[Device-Specific Instructions]
Import Contacts - Windows Phone
[Device-Specific Instructions]
Edit a Contact - Nokia Lumia 928
[Device-Specific Instructions]
Unlink a Contact - Nokia Lumia 928
[Device-Specific Instructions]
Add Contacts - People Hub - Nokia Lumia 928
[Device-Specific Instructions]
Caller-ID Image - Nokia Lumia 928
[Device-Specific Instructions]
How do I retrieve my contacts if my screen is broken?
[Community]
screen broken on nokia 928. Need to know how to find phone book when I used one of the backup options
How do I save phone numbers?
[Community]
how do I save phone numbers that call me
Link a Contact - Nokia Lumia 928
[Device-Specific Instructions]
Nokia Lumia 928 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Adding a Contact to a Group
[Interactive Simulation]
Learn how to add contacts to a group to organize your contacts on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Creating a Group
[Interactive Simulation]
Learn how to create a group to organize your contacts on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Importing Contacts from an Account
[Interactive Simulation]
A visual guide on how to import contacts from an account to your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Pinning a Contact to the Start Screen
[Interactive Simulation]
Discover how to pin a contact to the Start screen on your Nokia Lumia 928.
how do i transfer cotacts from my htc to a Lumia 928?
[Community]
how do i switch contacts to my nokia 928?

Data

Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on the new Verizon Plan.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Enable/Disable Data - Nokia Lumia 928
[Device-Specific Instructions]
Minimize Data Usage - Windows Phone
[Device-Specific Instructions]
Data Roaming - Nokia Lumia 928
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Water Damage - Nokia
[Device-Specific Instructions]
View MAC Address - Nokia Lumia 928
[Device-Specific Instructions]
View Phone Information - Nokia Lumia 928
[Device-Specific Instructions]
Signal Strength - Nokia Lumia 928
[Device-Specific Instructions]

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Display Theme Settings - Nokia Lumia 928
[Device-Specific Instructions]
Alerts - Nokia Lumia 928
[Device-Specific Instructions]
Quiet Hours - Nokia Lumia 928
[Device-Specific Instructions]
Touch Screen Settings - Nokia Lumia 928
[Device-Specific Instructions]
Adjust Brightness - Nokia Lumia 928
[Device-Specific Instructions]
Adjust Screen Time Out - Nokia Lumia 928
[Device-Specific Instructions]
Airplane/Standalone Mode - Nokia Lumia 928
[Device-Specific Instructions]
DTMF - Nokia Lumia 928
[Device-Specific Instructions]
Nokia Lumia 928 Simulator: Accessing Settings
[Interactive Simulation]
Discover how to access your Settings menu.
Nokia Lumia 928 Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your Nokia Lumia 928 by adjusting the screen timeout.
Nokia Lumia 928 Simulator: Changing Ringtones and Sounds
[Interactive Simulation]
Learn how to change ringtones and sounds on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Setting Screen Security
[Interactive Simulation]
"A visual guide for for setting screen security to keep others from using your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting the ringer on your Nokia Lumia 928 to silent.
Nokia Lumia 928 Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Nokia Lumia 928 to Airplane mode.
Why is my device telling me headphones are plugged in?
[Community]
I have a lumia 928 and about 4 months ago it started saying i have headphones plugged in all the time. The audio doesnt work unless its on speaker phone. PLEASE HELP!!

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Add a Microsoft® Account - Nokia Lumia 928
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Remove a Personal (POP/IMAP) Account - Nokia Lumia 928
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove Corporate Email Account (Exchange ActiveSync®) - Nokia Lumia 928
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete an Email Message - Nokia Lumia 928
[Device-Specific Instructions]
Nokia Lumia 928 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to add an attachment, like a photo or document, to an email with your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Linking Email Accounts
[Interactive Simulation]
A visual guide for viewing multiple email accounts by linking them on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to email on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Sending an Email to a Group
[Interactive Simulation]
Learn how to send an email to a group using your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Nokia Lumia 928.
Reply to an Email Message - Nokia Lumia 928
[Device-Specific Instructions]
View Email Messages - Nokia Lumia 928
[Device-Specific Instructions]

Factory Reset Protection

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
GPS Location - Nokia Lumia 928
[Device-Specific Instructions]
Add Layers (HERE Maps) - Nokia Lumia 928
[Device-Specific Instructions]

Home Screen

Capture a Screenshot - Nokia Lumia 928
[Device-Specific Instructions]
Manage Tiles - Nokia Lumia 928
[Device-Specific Instructions]
Signal Strength - Nokia Lumia 928
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile HotSpot On/Off - Nokia Lumia 928
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Mobile HotSpot Settings - Nokia Lumia 928
[Device-Specific Instructions]
Nokia Lumia 928 Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
Learn how to use mobile hotspot for sharing your data connection with other devices using your Nokia Lumia 928 smartphone.

Internet & Web Browser

Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
View Browser History - Windows Phone
[Device-Specific Instructions]
Capture a Screenshot - Nokia Lumia 928
[Device-Specific Instructions]
Browser Cookies On/Off - Nokia Lumia 928
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your Nokia Lumia 928, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Enable/Disable Data - Nokia Lumia 928
[Device-Specific Instructions]
Clear Temporary Internet Files - Nokia Lumia 928
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Web Browser - Nokia Lumia 928
[Device-Specific Instructions]
Add a Browser Bookmark - Nokia Lumia 928
[Device-Specific Instructions]
Delete a Browser Bookmark - Nokia Lumia 928
[Device-Specific Instructions]
Edit a Browser Bookmark - Nokia Lumia 928
[Device-Specific Instructions]
Launch a Browser Bookmark - Nokia Lumia 928
[Device-Specific Instructions]
Nokia Lumia 928 Simulator: Bookmarking a Website
[Interactive Simulation]
Discover how to bookmark a website on your Nokia Lumia 928, so you can quickly find it later.
Nokia Lumia 928 Simulator: Closing Browser Windows
[Interactive Simulation]
An interactive walkthrough of closing windows in the web browser of your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Navigating to a Website
[Interactive Simulation]
A step-by-step tutorial about how to navigate to a website on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Opening a New Window
[Interactive Simulation]
A visual walkthrough of opening windows in the web browser of your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Switching Between Windows
[Interactive Simulation]
Discover how to switch windows in the web browser of your Nokia Lumia 928.
Websites - Nokia Lumia 928
[Device-Specific Instructions]

Keyboard

Turn Voice Input On/Off - Windows Phone OS
[Device-Specific Instructions]

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Language Selection - Nokia Lumia 928
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Unlock the Device - Nokia Lumia 928
[Device-Specific Instructions]
Change the Device Password - Nokia Lumia 928
[Device-Specific Instructions]
Nokia Lumia Kids Corner
[Video]
This video shows how to set up Kid's Corner.
Length: 1:59
Enable/Disable the SIM PIN - Nokia Lumia 928
[Device-Specific Instructions]
Create a Device Password - Nokia Lumia 928
[Device-Specific Instructions]
Password Options - Nokia Lumia 928
[Device-Specific Instructions]
Modify the SIM PIN - Nokia Lumia 928
[Device-Specific Instructions]
Nokia Lumia 928 Simulator: Customizing the Lock Screen
[Interactive Simulation]
Learn how to customize the lock screen on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock your Nokia Lumia 928.

Memory/Storage

View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Memory Card Formatting
[Device-Specific Instructions]
Check Memory - Nokia Lumia 928
[Device-Specific Instructions]
Memory Card Formatting - Nokia Lumia 928
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Move Music Files to Device - Nokia Lumia 928
[Device-Specific Instructions]
Play Music Files - Nokia Lumia 928
[Device-Specific Instructions]

Navigating & Multitasking

Nokia Lumia 928 Simulator: Adding Calendar Events to a Room
[Interactive Simulation]
Discover how to add calendar events to a Room on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Adding Photos and Videos to a Room
[Interactive Simulation]
A visual guide on how to share photos and videos in a Room on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Creating a Room
[Interactive Simulation]
Learn how to create a Room for posting photos and updates or creating events for select contacts using your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the key features of your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Making Lists for a Room
[Interactive Simulation]
Learn how to make lists in a Room on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Moving a Tile
[Interactive Simulation]
Learn how to move a tile on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Navigating the Phone's Screens
[Interactive Simulation]
Learn how to navigate between screens and use their features on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Pinning a Tile
[Interactive Simulation]
A visual guide on how to add a new tile to the Home screen of your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Resizing a Tile
[Interactive Simulation]
An interactive guide on how to resize tiles on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to turn your Nokia Lumia 928 on and off.
Nokia Lumia 928 Simulator: Unpinning a Tile
[Interactive Simulation]
Discover how to remove a tile from the Home screen of your Nokia Lumia 928.

Near Field Communication (NFC)

Transfer Data via Tap+Send - Nokia Lumia 928
[Device-Specific Instructions]
Nokia Lumia 928 Simulator: Using Near Field Communication
[Interactive Simulation]
Learn how to use NFC on your Nokia Lumia 928.

Operating System & Software

Factory Data Reset (Powered Off) - Nokia Lumia 928
[Device-Specific Instructions]
A factory data reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Windows Phone Operating System (OS) FAQs
[FAQs]
Learn more about the Windows Phone Operating System. Designed by Microsoft, the Windows OS features Live Tiles and customizable Start screen.
Software Update: Nokia Lumia 928 with Windows Phone
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Nokia Lumia 928 with Windows Phone.
Factory Data Reset (Powered On) - Nokia Lumia 928
[Device-Specific Instructions]
A factory data reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Install System Updates - Nokia Lumia 928
[Device-Specific Instructions]
Can I update my device from my laptop?
[Community]
how do i update my nokia lumia 928 from my laptop?
Check for System Updates - Nokia Lumia 928
[Device-Specific Instructions]
How long will it take for my device to trigger an update?
[Community]
Yesterday, I did a factory reset on my 928.  I had to do the reset because I changed my Microsoft account.  I had the Lumia Black update and everything was running fine.  After the reset I noticed a list off apps that wouldn't update.  Turns out they are all part of the Black update. ...
View Software Version - Nokia Lumia 928
[Device-Specific Instructions]
Why is my screen black after an update?
[Community]
I have a Nokia Lumia 928 that updated today now the screen is blank/black. The hone is still on as it will ring when called but it can not be answered or used with out seeing the screen. Any help????

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove the SIM Card - Nokia Lumia 928
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Insert the SIM Card - Nokia Lumia 928
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Unblock SIM PIN - Nokia Lumia 928
[Device-Specific Instructions]
View the SIM Card Number - Nokia Lumia 928
[Device-Specific Instructions]
Enable/Disable the SIM PIN - Nokia Lumia 928
[Device-Specific Instructions]
Modify the SIM PIN - Nokia Lumia 928
[Device-Specific Instructions]
Nokia Lumia 928 Simulator: Inserting a SIM Card
[Interactive Simulation]
Discover how to insert a SIM card in your Nokia Lumia 928.

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Set Ringtones - Nokia Lumia 928
[Device-Specific Instructions]
Volume Controls - Nokia Lumia 928
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Speakerphone - Nokia Lumia 928
[Device-Specific Instructions]
Alerts - Nokia Lumia 928
[Device-Specific Instructions]
Vibrate Mode - Nokia Lumia 928
[Device-Specific Instructions]
Assign a Ringtone - Nokia Lumia 928
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Picture / Video Messaging email address
[Device-Specific Instructions]
Send Video Message - Nokia Lumia 928
[Device-Specific Instructions]
Delete Messages - Nokia Lumia 928
[Device-Specific Instructions]
Can I access texts on my computer?
[Community]
Is there a way to access my texts other than through my phone?
How do I add words to my device's dictionary?
[Community]
Is there any way to add words or keyboard shortcuts to the Lumia Ikon keyboard, or will I have to spell out my sons name every. single. time.  Any help would be great. Thanks!
Nokia Lumia 928 Simulator: Attaching a Video
[Interactive Simulation]
Discover how to attach a video to a text message on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Messaging by Voice
[Interactive Simulation]
An interactive how-to guide for using voice to text on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message from your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Sending a Message
[Interactive Simulation]
A visual guide for sending text messages on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Sending a Message to a Group
[Interactive Simulation]
An interactive guide on how to send a message to a group from your Nokia Lumia 928.
View Text Messages - Nokia Lumia 928
[Device-Specific Instructions]
Why am I having issues with Group Texting?
[Community]
Hi, I have been an iphone user since the first iPhone.  I thought a switch was in order I now use the lumia 928. My wife and I and friends always group text.   They have iphones..  is this possible?  I can send them texts but i am not recieving any of the group texts. ...
Why can't I receive texts from iPhone users?
[Community]
I just upgraded from an iPhone 4 to a Nokia Lumina 928 last week.  I was forced to make the upgrade because my iPhone's charging port broke (due to normal wear and tear), and could no longer be charged.  I was unable to acquire a replacement prior to the phone dying completely, and as such,...

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Capture a Screenshot - Nokia Lumia 928
[Device-Specific Instructions]
How do I reset my device?
[Community]
My Lumnia 928 froze up.  How do I reset It?
Nokia Lumia 928 Simulator: Finding Help+Tips
[Interactive Simulation]
Discover how to find tutorials and other support on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Setting Limits with Data Sense
[Interactive Simulation]
A visual guide for setting data limits on your Nokia Lumia 928.
Why is my screen black after an update?
[Community]
I have a Nokia Lumia 928 that updated today now the screen is blank/black. The hone is still on as it will ring when called but it can not be answered or used with out seeing the screen. Any help????

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings - Nokia Lumia 928
[Device-Specific Instructions]

Wallpapers/Theme

Display Theme Settings - Nokia Lumia 928
[Device-Specific Instructions]
Wallpaper - Picture - Nokia Lumia 928
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Set Up Wi-Fi Connection - Windows®
[Device-Specific Instructions]
Here's info on how to connect to a network using the Wi-Fi on your PC. This may help if you're having issues connecting to Wi-Fi. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verifying SSID (Network Name) - Windows® XP
[Device-Specific Instructions]
Network Mode Settings - Nokia Lumia 928
[Device-Specific Instructions]
Remove Wi-Fi Connection - Windows®
[Device-Specific Instructions]
This may help if the Wi-Fi on your Window's computer/PC won't connect to your Internet-capable device. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Wi-Fi Network - Nokia Lumia 928
[Device-Specific Instructions]
Nokia Lumia 928 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Discover how to use your Nokia Lumia 928 to connect to a Wi-Fi network.
Remove Wi-Fi Connection - Nokia Lumia 928
[Device-Specific Instructions]
Wi-Fi On/Off - Nokia Lumia 928
[Device-Specific Instructions]
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