Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Apple® iPhone® 6 Plus
Apple® iPhone® 5s
Apple® iPad® 2
Samsung Galaxy S® 6
Samsung Convoy™ 3
Samsung Galaxy S7
Apple® iPhone® 6s
Samsung Galaxy S® 4
Apple® iPhone® 5c
DROID TURBO 2
Verizon Ellipsis™ Jetpack®
DROID MAXX by MOTOROLA
Samsung Galaxy Note5
Samsung Galaxy Note® 4
Samsung Galaxy S7 edge
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Core Prime™
Verizon Ellipsis® 8
Apple® iPhone® 5
Verizon Ellipsis™ 7
Apple® iPhone® 4s
Droid Turbo in Ballistic Nylon
LG G3
LG G4™
Apple® iPhone® 4
Droid Turbo by Motorola
Apple® iPhone® SE
Samsung Network Extender
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
DROID MAXX 2
LG Revere® 3
DROID MINI by MOTOROLA
Samsung Galaxy S® III
Samsung Galaxy Note® 3
LG Cosmos™ 3
LG G2
Verizon MiFi® 4G LTE Global USB Modem U620L
DROID RAZR M by MOTOROLA
Verizon 4G LTE Broadband Router with Voice
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
LG G Vista
Samsung Gusto® 3
HTC One® (M8)
Verizon Wireless Home Phone
Samsung Galaxy J1™ Prepaid
LG Extravert™ 2
Brigadier™ by Kyocera
HTC Desire® 526
Pantech 4G LTE Global USB Modem UML290
Casio G'zOne Commando®
Ellipsis™ Jetpack® MHS800L
LG G Pad 8.3 LTE
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
DROID ULTRA by MOTOROLA
LG V10™
Moto E™ Prepaid
LG G5™
HTC Desire® 626
Casio G'zOne Commando® 4G LTE
DuraXV
Verizon 4G LTE USB Modem 551L
Gear S2
Casio G'zOne Ravine® 2
Verizon Ellipsis® 10
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Samsung Galaxy Note® II
Samsung Galaxy S® 4 mini
Moto X™ (2nd Gen.)
hum by Verizon
Moto X™ by Motorola
Sony Xperia® Z3v
iPad® Pro
HTC One M9
Verizon 4G LTE USB Modem UML295
Transpyre™ Prepaid
LG Optimus Zone™ 2 Prepaid
Microsoft Lumia 735
GizmoPal™
HTC 10™
Galaxy Note® Edge
Nexus 6
DROID TURBO 2 - Designed by You
Nokia Lumia 928
Samsung Gusto® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Brightside™
Verizon 4G LTE Broadband Router
Verizon Wireless AirCard® 595
Gear S®
LG Optimus Zone™ 3 Prepaid
Samsung Convoy™ 2
Moto G™ by Motorola
LG G Pad™ X8.3
HTC One®
LG Exalt™
BlackBerry® Bold™ 9930 smartphone
Samsung Intensity™ II
LG K4™ LTE
iPad® Air 2
Nokia Lumia Icon
Nokia Lumia 822
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Optimus Exceed™ 2
LG Revere®
DROID INCREDIBLE 4G LTE by HTC
Samsung Galaxy S® III mini
DROID RAZR MAXX HD by MOTOROLA
LG Terra™
DROID RAZR by MOTOROLA
GizmoPal® 2 by LG
Lancet™ for Android™
Samsung Intensity™ III
Lucid™3 by LG
Samsung Galaxy Tab® 2 (7.0)
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
LG Cosmos™ 2
Verizon SureResponse®
Blackberry Classic
PRIV™ by Blackberry®
LG Octane™
HTC One® (M8) for Windows®
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
G Pad™ 10.1 LTE
LG Revere® 2
GizmoGadget™ by LG
Verizon LTE Internet and Home Phone
LG enV®3
Apple® iPad® Air™
Lancet™
LTE Internet (Installed)
DROID RAZR MAXX by MOTOROLA
Samsung Convoy® 4
DROID DNA by HTC
DROID RAZR HD by MOTOROLA
Samsung Convoy™
LG Accolade™
LG Exalt™II
G Pad™ 7.0 LTE
Apple® iPad® mini with Retina display
Samsung Galaxy Tab S2
iPad Pro™ (9.7-inch)
HTC One® remix
Samsung Galaxy Tab® 4 (10.1)
Google Nexus 7
Microsoft Surface 3
Apple® iPad® with Wi-Fi + 4G
Apple® iPad® mini
Kyocera DuraXV+
Samsung Gusto®
LG Cosmos™
BlackBerry® Z10 smartphone
Samsung Illusion™
Enact™ by LG
DROID BIONIC by MOTOROLA
Verizon Wireless USB760 Modem
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab® 2 (10.1)
DROID by MOTOROLA
Samsung Galaxy Tab®
Lucid™ by LG
Casio G'zOne Ravine®
Samsung Galaxy™ Stratosphere™ II
DROID 4 by MOTOROLA
Samsung Galaxy Stellar™
Samsung Haven™
Motorola RAZR V3m
BlackBerry® Q10 smartphone
BlackBerry® Z30 smartphone
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (8.0)
LG Extravert™
HTC Desire® 612
Samsung Galaxy J3 (2016)
DROID X2 by MOTOROLA
Hydro ELITE by KYOCERA
Galaxy Tab E (8.0)
Galaxy Nexus by Samsung
Lucid™2 by LG
LG VX8300
LG enV® TOUCH
Apple® iPad® with Retina display
Moto X™ - Designed by You (2nd Generation)
iPad® mini 4
DROID X by MOTOROLA
Ellipsis® Kids
BlackBerry® Bold 9650 smartphone
Motorola MOTO™ W755
LG Vortex™
Motorola Barrage™
DROID 3 by MOTOROLA
HTC One® max
LG enV®2
Samsung Galaxy Note® Pro
Pantech Perception™
Windows Phone 8X by HTC
Galaxy Tab E
Sony Xperia® Z2
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Intensity™
Watch Urbane™ 2nd Edition LTE
Samsung Smooth™
Samsung Alias™ 2
LG Cosmos™ Touch
Pantech Hotshot™
LG VX5500
Pantech Jest™ 2
Motorola XOOM™ 4G LTE
Samsung Knack™
Pantech Breakout™
Samsung ATIV SE™
Spectrum™ 2 by LG
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Galaxy Tab® (10.1)
iPad® mini 3
LG Optimus Zone™
Samsung Fascinate™
Samsung Galaxy Tab® S
Casio G'zOne Boulder®
Samsung Galaxy Legend™
Moto X™ - Designed by You
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Bold™ 9930 smartphone without camera
Dell™ Vostro™ V13 Laptop
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Note® 10.1
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Verizon Converged VOIP Device
Samsung Galaxy™ Stratosphere™
Luge™ by Motorola Prepaid
LG VX8360
Casio G'zOne Brigade®
LG VX5400
HTC Rhyme™
DROID 2 by MOTOROLA
Samsung Gear S2 classic
DROID CHARGE by SAMSUNG
THUNDERBOLT™ by HTC
LG Migosm
Samsung ATIV Odyssey™
Casio G'zOne Rock™
DROID 2 GLOBAL by MOTOROLA
Samsung SCH-u340
Pantech Marauder™
Intuition™ by LG
DROID INCREDIBLE by HTC
Verizon Wireless UM175 USB Modem
Samsung Galaxy Camera®
Samsung Galaxy Note® 10.1 2014 Edition
Delphi Connect
HTC Rezound™
Samsung Galaxy View
Nokia Lumia 2520
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Galaxy Tab® (7.7)
Motorola W385
LG VX8350
BlackBerry® Curve™ 9330 smartphone
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon Wireless G'zOne Type-S
Apple® iPad®
BlackBerry® Curve™ 8530 smartphone
BlackBerry® Storm2™ 9550 smartphone Prepaid
BlackBerry® Curve™ 8330 smartphone
Motorola MOTO™ VU204
Motorola Adventure™ V750
Samsung Alias™
Verizon Wireless Escapade®
LG Ally™
Verizon Wireless USB720 Modem
Revolution™ by LG
Samsung Juke
Samsung SCH-u410
LG Voyager™
Pantech Caper™ Prepaid
Casio EXILIM
LG Chocolate® Touch
Samsung Reality™
LG Chocolate®
Verizon Wireless Coupe™
Verizon Wireless USB727 Modem
Pantech Crux™
Spectrum™ by LG
Sony Xperia® PLAY
LG Enlighten®
LG Dare™
Sierra Wireless AirCard® 555D
Samsung Omnia® II
LG VX5300
HP® Mini 1151NR Netbook
Casio G'zOne Ravine® 2 Non-Camera
BlackBerry® Torch™ 9850 smartphone
Motorola MOTOKRZR K1m
Verizon Wireless PC5750 PC Card
Samsung SCH-u430
LG Optimus Exceed™ Prepaid
DROID PRO by MOTOROLA
LG Chocolate® 3
G'zOne Boulder™ Black and Silver
BlackBerry® 8830 World Edition smartphone
Samsung Rogue™
Verizon Wireless UM150 USB Modem
LG VX5200
BlackBerry® Curve™ 9370 smartphone
Samsung SCH-u540
HTC Trophy™
Motorola V325
Samsung SCH-a650
DROID XYBOARD 10.1 by MOTOROLA
Motorola Entice™
LG VX3200
Verizon Wireless CDM8975
DROID ERIS by HTC
LG VX6100
Gateway® LT2016u Netbook
Sierra Wireless AirCard® 580
Verizon Wireless Razzle™
Samsung Zeal™
Motorola W315
Blackberry Classic Non-Camera
LG VX8700
LG VX3300
Samsung Sway™
Samsung SCH-a930
Nokia 2705 Shade™ Non-Camera
Motorola MOTO™ Z6c World Edition
Samsung Gleam®
LG enV®
Samsung SCH-a670
Verizon Wireless G'zOne Type-S Push to Talk without Camera
HP® Pavilion dm1-3010nr Notebook
LG Versa™
Samsung Continuum™
Motorola RAZR V3m in Gray
Samsung SCH-a870
Motorola E815
DROID XYBOARD 8.2 by MOTOROLA
BlackBerry® Curve™ 9310 smartphone
Pantech PN-215
LG Clout™
Sharp KIN™ ONE
Nokia 6015i Prepaid
Nokia 6205
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Nokia 7705 Twist™
Samsung SCH-u550
Verizon Wireless CDM8950
Motorola MOTO Q™ 9c
Motorola V60s
LG VX6000
Samsung Renown™
Samsung Trance™
HTC Merge®
Verizon Wireless V740 ExpressCard
Motorola CITRUS™
Samsung SCH-a850
Motorola V325i
LG VX4500
LG VX4650
Motorola DEVOUR™ with MOTOBLUR™
Motorola Krave™ ZN4
Pantech PN-820
Motorola Rival™
Samsung i700 Pocket PC
LG Fathom®
Samsung SCH-a950
Nokia 7205 Intrigue™
Samsung N150 Netbook
Pantech PN-210
Compaq® Mini CQ10-688nr Netbook
Samsung FlipShot®
Nokia 2128i
Verizon Wireless USB1000 Global USB Modem
Motorola RAZR V3c
Nokia 2705 Shade™
Verizon Wireless Adamant™
LG V
LG Glance™
Samsung SCH-a310
Samsung Omnia®
DROID R2D2 by MOTOROLA
Motorola XOOM™
Verizon AD3700 Global USB Modem
LG VX8100
Kyocera KPC650
Verizon Wireless Salute™
Samsung Gem™
HTC Apache XV6700
Sharp KIN™ TWO
SCH-u410 Prepaid
Nokia 2605 Mirage
HP® Mini 110-3098NR Netbook
HP® Pavilion dm1-2010nr Entertainment Notebook
Kyocera KX1v
Jest™
Sharp KIN™ ONEm
Motorola V276
Samsung SCH-a630
Samsung SCH-u620
HP® Mini 311-1037NR Netbook
Motorola Q™
Samsung SCH-i760
LG VX9400
HTC Touch Pro™
LG VENUS™
Motorola V265
Kyocera KX414
Sharp KIN™ TWOm
Verizon Wireless PN-300
Verizon Wireless CDM 7075
Motorola V710
Motorola V65p
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Motorola MOTO™ Z6cx World Edition without Camera
HP® Mini 210-1076NR Netbook
Nokia 2366i
Verizon KPC680 ExpressCard®
Verizon Wireless Blitz® Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung SCH-a890
HP® Mini 110-1046NR Netbook
Motorola V325xi
Kyocera K404
Samsung i600 Smartphone
Nokia 6215i
Motorola Rapture™ VU30
Kyocera KX2
LG VX2000
Motorola V60p
Nokia 2285
Kyocera KX444
Samsung SCH-i730
LG VX4700
Samsung Glyde™
Kyocera K323
Motorola MOTO Q™ music 9m
Motorola MOTORIZR Z6tv
Verizon Wireless XV6600 without Camera
Samsung SCH-a790
Nokia 3589i
Motorola C343
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Nokia 6236i
BlackBerry® 7250
Verizon Wireless U630 PC Card
Nokia 6315i
Kyocera SE47
Samsung Saga™
Verizon Wireless V620
Samsung SCH-a795
Motorola MOTOSLVR L7C
Samsung SCH-i830
BlackBerry® 7750
Samsung SCH-a610
Nokia 6305i
Motorola V120e
Samsung SCH-a970
Motorola T720
Samsung SCH-n330
Motorola T300p
Motorola V276 Prepaid
Motorola C333

Activation & Initial Setup

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Device Replacement Program
[General Information]
See all your options for replacing your phone or tablet if it’s lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
Equipment Protection Programs
[General Information]
Learn about the different insurance and protection options for your device, including monthly cost, deductable and coverage.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:32
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Activating Your Nokia Lumia 928 – Existing Customers
[How to Use Guide]
Setup guide for the Nokia Lumia 928
Activating Older Devices
[How to Use Guide]
Activation instructions for Older Certified Pre-Owned Devices.
Activating Your Nokia Lumia 928 – New Customers
[How to Use Guide]
Setup guide for the Nokia Lumia 928
Activating Your Windows® Phone - New Customers
[How to Use Guide]
Refer to this helpful guide for new customers activating their Windows® Phone from Verizon Wireless.
Activation and Shipping Guide: Windows® Smartphone
[How to Use Guide]
Instructions on activating a replacement Windows Smartphone and shipping your defective device back to us.
Nokia Lumia 928 Simulator: Adding Additional Accounts
[Interactive Simulation]
Learn how to add additional email and social media accounts on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Setting Up Kid's Corner
[Interactive Simulation]
A visual guide on how to set up Kid's Corner to only include the apps you want your kids to access on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to use call waiting to switch between two incoming calls on your Nokia Lumia 928 Smartphone.

Basics

Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Lumia 928 Getting Started with Your Nokia Lumia 928
[Video]
Watch this video to get started with your Lumia 928.
Length: 2:06

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Soft Reset - Nokia Lumia 928
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Battery Inserting/Removing - Windows® Phone
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Nokia Lumia Icon Battery Tips
[Video]
Save Battery Life on Your Nokia Lumia
Length: 1:56
Battery Overview - Nokia Lumia 928
[Device-Specific Instructions]
Extend Battery Life - Windows® Phone
[Device-Specific Instructions]
Battery Saver - Nokia Lumia 928
[Device-Specific Instructions]
Can I replace the battery on my Lumia 928?
[Community]
I have a Lumia 929 and love it. After 2 years, my battery is getting weak and will only hold a charge for about 8 hours of use. Do I have to get the battery replaced at a Verizon store or can I do it myself. Thanks in advance.

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Bluetooth® Discovery Mode - Windows®
[Device-Specific Instructions]
Bluetooth® Discovery Mode - Nokia Lumia 928
[Device-Specific Instructions]
Bluetooth® On/Off - Nokia Lumia 928
[Device-Specific Instructions]
Nokia Lumia 928 Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your Nokia Lumia 928 with your Bluetooth device.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Placing an International Call
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
View Call History - Nokia Lumia 928
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Lumia 928 Calling Texting Voicemail
[Video]
Watch this video to learn how to call, text and check your voicemail from your Lumia 928.
Length: 4:12
Delete Call History - Nokia Lumia 928
[Device-Specific Instructions]
Airplane/Standalone Mode - Nokia Lumia 928
[Device-Specific Instructions]
Place a Conference Call - Nokia Lumia 928
[Device-Specific Instructions]
Voice Activated Dialing - Nokia Lumia 928
[Device-Specific Instructions]
Can my phone alert me if the incoming call has been transferred from another phone number?
[Community]
I want to know if the following is possible.  Can my phone alert me if the incoming call has been transfered from another phone number?  I take calls from a business who transfers those calls to me.  I would like my phone to either ring differently or show a message on the screen that shows...
DTMF - Nokia Lumia 928
[Device-Specific Instructions]
Dial a Number - Nokia Lumia 928
[Device-Specific Instructions]
How do I block phone numbers?
[Community]
How do you block numbers on phone
Nokia Lumia 928 Simulator: Calling by Voice
[Interactive Simulation]
Learn how to place a call using your voice with your Nokia Lumia 928 Smartphone.
Nokia Lumia 928 Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your Nokia Lumia 928 to call a new number.
Nokia Lumia 928 Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add the caller as a contact on your Nokia Lumia 928 Smartphone.
Redial - Nokia Lumia 928
[Device-Specific Instructions]

Camera, Photos & Videos

Transfer Pictures or Videos from the Device - Nokia Lumia 928
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Lumia 928 Camera Basics
[Video]
Watch this video to learn the basic camera functions of your Lumia 928.
Length: 3:13
Transfer Pictures or Videos to the Device - Nokia Lumia 928
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Nokia Lumia Camera - Smart Shoot
[Video]
Watch this video to learn how to capture better pictures on your Nokia Lumia with Smart Shoot.
Length: 1:59
A visual guide to sharing a video on your Nokia Lumia 928.
[Interactive Simulation]
Learn how to adjust video setting for video messages on your Pantech Marauder.
Nokia Lumia 928 Simulator: Adding Camera Lenses
[Interactive Simulation]
An interactive guide on how to use camera lenses for different photo effects on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Discover how to take a picture of what's displayed on the screen of your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
An interactive guide on how to change the camera from rear to front-facing for taking pictures with your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to change the video camera from rear to front-facing on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Sharing Photos
[Interactive Simulation]
An interactive guide on how to share your pictures on social networks or with other devices.
Nokia Lumia 928 Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Turning On the Flash
[Interactive Simulation]
Learn how to use the flash for taking pictures with your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Zooming In and Out
[Interactive Simulation]
An interactive guide on how to zoom in and out for taking pictures with your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out of a video using your Nokia Lumia 928.
Nokia Lumia Icon Advanced Camera Tips
[Video]
Camera Settings on Your Nokia Lumia 928
Length: 2:37
Send Video to Online Album - Nokia Lumia 928
[Device-Specific Instructions]
View Pictures - Nokia Lumia 928
[Device-Specific Instructions]
View Videos - Nokia Lumia 928
[Device-Specific Instructions]

Contacts

Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Contact - Nokia Lumia 928
[Device-Specific Instructions]
Add Contacts - People Hub - Nokia Lumia 928
[Device-Specific Instructions]
Import Contacts - Windows Phone
[Device-Specific Instructions]
Caller-ID Image - Nokia Lumia 928
[Device-Specific Instructions]
Delete a Contact - Nokia Lumia 928
[Device-Specific Instructions]
Edit a Contact - Nokia Lumia 928
[Device-Specific Instructions]
How do I retrieve my contacts if my screen is broken?
[Community]
screen broken on nokia 928. Need to know how to find phone book when I used one of the backup options
How do I save phone numbers?
[Community]
how do I save phone numbers that call me
Link a Contact - Nokia Lumia 928
[Device-Specific Instructions]
Nokia Lumia 928 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Adding a Contact to a Group
[Interactive Simulation]
Learn how to add contacts to a group to organize your contacts on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Creating a Group
[Interactive Simulation]
Learn how to create a group to organize your contacts on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Importing Contacts from an Account
[Interactive Simulation]
A visual guide on how to import contacts from an account to your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Pinning a Contact to the Start Screen
[Interactive Simulation]
Discover how to pin a contact to the Start screen on your Nokia Lumia 928.
Unlink a Contact - Nokia Lumia 928
[Device-Specific Instructions]
how do i transfer cotacts from my htc to a Lumia 928?
[Community]
how do i switch contacts to my nokia 928?

Data

Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on The MORE EverythingSM Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Data Roaming - Nokia Lumia 928
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Enable/Disable Data - Nokia Lumia 928
[Device-Specific Instructions]
Minimize Data Usage - Windows Phone
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Water Damage - Nokia
[Device-Specific Instructions]
View MAC Address - Nokia Lumia 928
[Device-Specific Instructions]
Signal Strength - Nokia Lumia 928
[Device-Specific Instructions]
View Phone Information - Nokia Lumia 928
[Device-Specific Instructions]

Device Settings

Display Theme Settings - Nokia Lumia 928
[Device-Specific Instructions]
Touch Screen Settings - Nokia Lumia 928
[Device-Specific Instructions]
Alerts - Nokia Lumia 928
[Device-Specific Instructions]
Airplane/Standalone Mode - Nokia Lumia 928
[Device-Specific Instructions]
Adjust Brightness - Nokia Lumia 928
[Device-Specific Instructions]
Adjust Screen Time Out - Nokia Lumia 928
[Device-Specific Instructions]
DTMF - Nokia Lumia 928
[Device-Specific Instructions]
Nokia Lumia 928 Simulator: Accessing Settings
[Interactive Simulation]
Discover how to access your Settings menu.
Nokia Lumia 928 Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your Nokia Lumia 928 by adjusting the screen timeout.
Nokia Lumia 928 Simulator: Changing Ringtones and Sounds
[Interactive Simulation]
Learn how to change ringtones and sounds on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Setting Screen Security
[Interactive Simulation]
"A visual guide for for setting screen security to keep others from using your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting the ringer on your Nokia Lumia 928 to silent.
Nokia Lumia 928 Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Nokia Lumia 928 to Airplane mode.
Quiet Hours - Nokia Lumia 928
[Device-Specific Instructions]
Why is my device telling me headphones are plugged in?
[Community]
I have a lumia 928 and about 4 months ago it started saying i have headphones plugged in all the time. The audio doesnt work unless its on speaker phone. PLEASE HELP!!

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Lumia 928 Email Setup
[Video]
Watch this video to learn how to set up personal and corporate email accounts on your Lumia 928.
Length: 2:34
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Microsoft® Account - Nokia Lumia 928
[Device-Specific Instructions]
Create Gmail™ Account
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Personal (POP/IMAP) Account - Nokia Lumia 928
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete an Email Message - Nokia Lumia 928
[Device-Specific Instructions]
Nokia Lumia 928 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to add an attachment, like a photo or document, to an email with your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Linking Email Accounts
[Interactive Simulation]
A visual guide for viewing multiple email accounts by linking them on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to email on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Sending an Email to a Group
[Interactive Simulation]
Learn how to send an email to a group using your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Nokia Lumia 928.
Remove Corporate Email Account (Exchange ActiveSync®) - Nokia Lumia 928
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to an Email Message - Nokia Lumia 928
[Device-Specific Instructions]
View Email Messages - Nokia Lumia 928
[Device-Specific Instructions]

Factory Reset Protection

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows or Blackberry device.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Improving GPS Performance
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
GPS Location - Nokia Lumia 928
[Device-Specific Instructions]
Add Layers (HERE Maps) - Nokia Lumia 928
[Device-Specific Instructions]

Home Screen

Capture a Screenshot - Nokia Lumia 928
[Device-Specific Instructions]
Manage Tiles - Nokia Lumia 928
[Device-Specific Instructions]
Lumia 928 Personalize Your Phone
[Video]
Watch this video to learn how to personalize your Lumia 928.
Length: 3:04
Signal Strength - Nokia Lumia 928
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Lumia 928 Mobile HotSpot
[Video]
Watch this video to learn how to use your Lumia 928 as a Mobile HotSpot.
Length: 1:25
Mobile HotSpot On/Off - Nokia Lumia 928
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Mobile HotSpot Settings - Nokia Lumia 928
[Device-Specific Instructions]
Nokia Lumia 928 Simulator: Setting Up Mobile Hotspot
[Interactive Simulation]
Learn how to use mobile hotspot for sharing your data connection with other devices using your Nokia Lumia 928 smartphone.

Internet & Web Browser

Determining Internet Connection Speeds
[Device-Specific Instructions]
Capture a Screenshot - Nokia Lumia 928
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Enable/Disable Data - Nokia Lumia 928
[Device-Specific Instructions]
Browser Cookies On/Off - Nokia Lumia 928
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your Nokia Lumia 928, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Browser History - Windows Phone
[Device-Specific Instructions]
Lumia 928 Bing Search
[Video]
Watch this video to learn how to search with Bing on your Lumia 928.
Length: 2:20
Add a Browser Bookmark - Nokia Lumia 928
[Device-Specific Instructions]
Clear Temporary Internet Files - Nokia Lumia 928
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete a Browser Bookmark - Nokia Lumia 928
[Device-Specific Instructions]
Edit a Browser Bookmark - Nokia Lumia 928
[Device-Specific Instructions]
Launch a Browser Bookmark - Nokia Lumia 928
[Device-Specific Instructions]
Nokia Lumia 928 Simulator: Bookmarking a Website
[Interactive Simulation]
Discover how to bookmark a website on your Nokia Lumia 928, so you can quickly find it later.
Nokia Lumia 928 Simulator: Closing Browser Windows
[Interactive Simulation]
An interactive walkthrough of closing windows in the web browser of your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Navigating to a Website
[Interactive Simulation]
A step-by-step tutorial about how to navigate to a website on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Opening a New Window
[Interactive Simulation]
A visual walkthrough of opening windows in the web browser of your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Switching Between Windows
[Interactive Simulation]
Discover how to switch windows in the web browser of your Nokia Lumia 928.
Web Browser - Nokia Lumia 928
[Device-Specific Instructions]
Websites - Nokia Lumia 928
[Device-Specific Instructions]

Language

Language Selection - Nokia Lumia 928
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Unlock the Device - Nokia Lumia 928
[Device-Specific Instructions]
Enable/Disable the SIM PIN - Nokia Lumia 928
[Device-Specific Instructions]
Change the Device Password - Nokia Lumia 928
[Device-Specific Instructions]
Nokia Lumia Kids Corner
[Video]
This video shows how to set up Kid's Corner.
Length: 1:59
Create a Device Password - Nokia Lumia 928
[Device-Specific Instructions]
Modify the SIM PIN - Nokia Lumia 928
[Device-Specific Instructions]
Nokia Lumia 928 Simulator: Customizing the Lock Screen
[Interactive Simulation]
Learn how to customize the lock screen on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock your Nokia Lumia 928.
Password Options - Nokia Lumia 928
[Device-Specific Instructions]

Memory/Storage

View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Memory Card Formatting
[Device-Specific Instructions]
Check Memory - Nokia Lumia 928
[Device-Specific Instructions]
Memory Card Formatting - Nokia Lumia 928
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Transfer Music Files to the Device - Nokia Lumia 928
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Music Files from the Device - Nokia Lumia 928
[Device-Specific Instructions]
To transfer or move music files / songs between your Nokia Lumia 928 and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Play Music Files - Nokia Lumia 928
[Device-Specific Instructions]

Navigating & Multitasking

Nokia Lumia 928 Simulator: Adding Calendar Events to a Room
[Interactive Simulation]
Discover how to add calendar events to a Room on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Adding Photos and Videos to a Room
[Interactive Simulation]
A visual guide on how to share photos and videos in a Room on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Creating a Room
[Interactive Simulation]
Learn how to create a Room for posting photos and updates or creating events for select contacts using your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the key features of your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Making Lists for a Room
[Interactive Simulation]
Learn how to make lists in a Room on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Moving a Tile
[Interactive Simulation]
Learn how to move a tile on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Navigating the Phone's Screens
[Interactive Simulation]
Learn how to navigate between screens and use their features on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Pinning a Tile
[Interactive Simulation]
A visual guide on how to add a new tile to the Home screen of your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Resizing a Tile
[Interactive Simulation]
An interactive guide on how to resize tiles on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to turn your Nokia Lumia 928 on and off.
Nokia Lumia 928 Simulator: Unpinning a Tile
[Interactive Simulation]
Discover how to remove a tile from the Home screen of your Nokia Lumia 928.

Near Field Communication (NFC)

Transfer Data via Tap+Send - Nokia Lumia 928
[Device-Specific Instructions]
Nokia Lumia 928 Simulator: Using Near Field Communication
[Interactive Simulation]
Learn how to use NFC on your Nokia Lumia 928.

Operating System & Software

Factory Data Reset (Powered Off) - Nokia Lumia 928
[Device-Specific Instructions]
A factory data reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Factory Data Reset (Powered On) - Nokia Lumia 928
[Device-Specific Instructions]
A factory data reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...
Windows Phone Operating System (OS) FAQs
[FAQs]
Learn more about the Windows Phone Operating System. Designed by Microsoft, the Windows OS features Live Tiles and customizable Start screen.
Software Update: Nokia Lumia 928 with Windows Phone
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Nokia Lumia 928 with Windows Phone.
Install System Updates - Nokia Lumia 928
[Device-Specific Instructions]
Can I update my device from my laptop?
[Community]
how do i update my nokia lumia 928 from my laptop?
Check for System Updates - Nokia Lumia 928
[Device-Specific Instructions]
How long will it take for my device to trigger an update?
[Community]
Yesterday, I did a factory reset on my 928.  I had to do the reset because I changed my Microsoft account.  I had the Lumia Black update and everything was running fine.  After the reset I noticed a list off apps that wouldn't update.  Turns out they are all part of the Black update. ...
View Software Version - Nokia Lumia 928
[Device-Specific Instructions]
Why is my screen black after an update?
[Community]
I have a Nokia Lumia 928 that updated today now the screen is blank/black. The hone is still on as it will ring when called but it can not be answered or used with out seeing the screen. Any help????

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove the SIM Card - Nokia Lumia 928
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Insert the SIM Card - Nokia Lumia 928
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Unblock SIM PIN - Nokia Lumia 928
[Device-Specific Instructions]
Enable/Disable the SIM PIN - Nokia Lumia 928
[Device-Specific Instructions]
View the SIM Card Number - Nokia Lumia 928
[Device-Specific Instructions]
Modify the SIM PIN - Nokia Lumia 928
[Device-Specific Instructions]
Nokia Lumia 928 Simulator: Inserting a SIM Card
[Interactive Simulation]
Discover how to insert a SIM card in your Nokia Lumia 928.

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Volume Controls - Nokia Lumia 928
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Alerts - Nokia Lumia 928
[Device-Specific Instructions]
Speakerphone - Nokia Lumia 928
[Device-Specific Instructions]
Assign a Ringtone - Nokia Lumia 928
[Device-Specific Instructions]
Set Ringtones - Nokia Lumia 928
[Device-Specific Instructions]
Vibrate Mode - Nokia Lumia 928
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Picture / Video Messaging email address
[Device-Specific Instructions]
Lumia 928 Calling Texting Voicemail
[Video]
Watch this video to learn how to call, text and check your voicemail from your Lumia 928.
Length: 4:12
Send Video Message - Nokia Lumia 928
[Device-Specific Instructions]
Can I access texts on my computer?
[Community]
Is there a way to access my texts other than through my phone?
Delete Messages - Nokia Lumia 928
[Device-Specific Instructions]
How do I add words to my device's dictionary?
[Community]
Is there any way to add words or keyboard shortcuts to the Lumia Ikon keyboard, or will I have to spell out my sons name every. single. time.  Any help would be great. Thanks!
Nokia Lumia 928 Simulator: Attaching a Video
[Interactive Simulation]
Discover how to attach a video to a text message on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Messaging by Voice
[Interactive Simulation]
An interactive how-to guide for using voice to text on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message from your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Sending a Message
[Interactive Simulation]
A visual guide for sending text messages on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Sending a Message to a Group
[Interactive Simulation]
An interactive guide on how to send a message to a group from your Nokia Lumia 928.
View Text Messages - Nokia Lumia 928
[Device-Specific Instructions]
Why am I having issues with Group Texting?
[Community]
Hi, I have been an iphone user since the first iPhone.  I thought a switch was in order I now use the lumia 928. My wife and I and friends always group text.   They have iphones..  is this possible?  I can send them texts but i am not recieving any of the group texts. ...
Why can't I receive texts from iPhone users?
[Community]
I just upgraded from an iPhone 4 to a Nokia Lumina 928 last week.  I was forced to make the upgrade because my iPhone's charging port broke (due to normal wear and tear), and could no longer be charged.  I was unable to acquire a replacement prior to the phone dying completely, and as such,...

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Capture a Screenshot - Nokia Lumia 928
[Device-Specific Instructions]
How do I reset my device?
[Community]
My Lumnia 928 froze up.  How do I reset It?
Nokia Lumia 928 Simulator: Finding Help+Tips
[Interactive Simulation]
Discover how to find tutorials and other support on your Nokia Lumia 928.
Nokia Lumia 928 Simulator: Setting Limits with Data Sense
[Interactive Simulation]
A visual guide for setting data limits on your Nokia Lumia 928.
Why is my screen black after an update?
[Community]
I have a Nokia Lumia 928 that updated today now the screen is blank/black. The hone is still on as it will ring when called but it can not be answered or used with out seeing the screen. Any help????

Transfer Content to/from Device

Back Up & Transfer Content Between Devices
[General Information]
Learn the simple way to back up and transfer content with Verizon Cloud and find out about other options.
Transfer Pictures or Videos from the Device - Nokia Lumia 928
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Music Files to the Device - Nokia Lumia 928
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Data via Tap+Send - Nokia Lumia 928
[Device-Specific Instructions]
Transfer Pictures or Videos to the Device - Nokia Lumia 928
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Music Files from the Device - Nokia Lumia 928
[Device-Specific Instructions]
To transfer or move music files / songs between your Nokia Lumia 928 and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Visual & Hearing Accessibility

TTY Settings - Nokia Lumia 928
[Device-Specific Instructions]

Wallpapers/Theme

Display Theme Settings - Nokia Lumia 928
[Device-Specific Instructions]
Wallpaper - Picture - Nokia Lumia 928
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Network Mode Settings - Nokia Lumia 928
[Device-Specific Instructions]
Verifying SSID (Network Name) - Windows® XP
[Device-Specific Instructions]
Remove Wi-Fi Connection - Windows®
[Device-Specific Instructions]
This may help if the Wi-Fi on your Window's computer/PC won't connect to your Internet-capable device. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Wi-Fi Network - Nokia Lumia 928
[Device-Specific Instructions]
Lumia 928 Connectivity
[Video]
Watch this video to explore the connectivity features of your Lumia 928.
Length: 2:25
Nokia Lumia 928 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Discover how to use your Nokia Lumia 928 to connect to a Wi-Fi network.
Remove Wi-Fi Connection - Nokia Lumia 928
[Device-Specific Instructions]
Wi-Fi On/Off - Nokia Lumia 928
[Device-Specific Instructions]
X
  • Are you eligible for an upgrade?
    The newest features and the hottest brands are just a click away.

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Visit @VZWSupport

Connect with us on Facebook

Post a support question on our wall and get a response from a Verizon Expert.

Visit Verizon Wireless Facebook

Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store