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Media Center FAQs

General Information
  1. What is Media Center?

    Media Center provides apps and games for basic phones, as well as ringtones and Ringback Tones for both basic phones and smartphones.



  2. Do I need a special phone to use Media Center?

    You can access Media Center with a basic phone. If you have a smartphone, there's an app store with similar content available on your phone.



  3. Are the same Media Center apps available on every phone?

    The apps available for download will vary by phone. Visit the Media Center on your phone to see what's available. To open the Media Center on your basic phone:

    1. Open the Menu on your phone.
    2. Select Media Store or Media Center.
    3. Select Apps.


  4. Can I use Media Center anywhere in the Verizon Wireless network, even when roaming?

    Yes, if your phone is receiving a signal, you should be able to access Media Center. If your downloaded Media Center app doesn't require a network connection, you can use the app anywhere.



  5. Can I receive a call when I'm downloading an app with Media Center?

    No, incoming calls will automatically be forwarded to your Voice Mail while you're downloading an app. Downloading won't be interrupted.



  6. Can I receive a call when I'm using an app from the Media Center?

    If the app doesn't require a network connection, you may answer the call. The incoming call will automatically pause the app. Once your call is complete, you have the option to resume using the app. You won't have to miss a call.



  7. Can I buy games online?

    No, you can only buy games from the Media Center section on your phone.



Airtime and Megabyte Usage
  1. Do I use data or megabytes when I download Media Center apps?

    Yes, data or megabyte usage charges will apply. The data or megabytes you use browsing in the Media Center for an app and downloading apps are applied to your monthly usage. If you're on a plan that bills data usage as megabytes, you'll be charged for megabyte usage in accordance with your plan.



  2. How long does it take to download apps through Media Center?

    Most apps take approximately 1 minute or .24 Megabytes to download. App download times and megabytes used will vary based on the app size.



  3. Do I use data or megabytes when I'm using an app?

    It depends on the app. Some apps don't incur data or megabyte charges during usage. However, there are some apps that will require your phone to make a network connection for purposes such as retrieving and posting high scores, updating daily horoscopes or playing games against other subscribers. In these instances data or megabyte charges are incurred. Apps that incur airtime or megabyte charges during use are denoted in the description of the app on Media Center.



  4. Do I use data or megabytes when I'm removing an app?

    Apps that were downloaded as subscriptions will be charged data or megabytes while being removed (canceled). Apps that were downloaded as purchases don't incur data or megabyte charges during removal.



Managing Apps
  1. How many Media Center apps can I have on my phone?

    It will depend on the size of the app and the storage capabilities of your phone.



  2. Can I change my Media Center apps?

    Yes, you can change them at any time. Remove old ones, add new ones; you can personalize your phone any way you wish.



  3. What happens to my Media Center apps if I get a new phone?

    Downloaded apps can only be used on the phone they were downloaded to. When you upgrade to a new phone, you’ll have to redownload any apps that you had downloaded onto your previous phone (even if they were downloaded as part of an unlimited or long-term agreement).

    Use My Media Retrieval to back up your Media Center content so you don’t have to pay for it again.



  4. What's the difference between Disable and Remove App?

    Disabling an app removes the app from memory, but retains the usage and purchase information. If you only need to free up some memory but want to be able to access the app at a later time, use Disable. To restore a disabled app, go to Options, select the app and select Restore. If the app you disable is a subscription, you'll continue to be charged the recurring subscription fee while it's disabled.

    Removing an app deletes it completely from your phone's memory. To restore it, you'd have to download it and pay for it again (if not free). Data charges (depending on your price plan) apply while removing a subscription app. If you remove a wallpaper app from your phone you may delete all content that was downloaded through that wallpaper app. To retain the wallpaper for any such app, you must disable rather than remove the wallpaper app.



Pricing/Billing
  1. How much does Media Center cost?

    There's no monthly fee to use Media Center. You pay per content item at the time of download. Each item has specific pricing. Data charges (depending on your price plan) apply while browsing for and downloading content on your phone. Some apps incur data charges during use and removal. To view each app's pricing options, visit the Media Center.



  2. What are the different pricing options for Media Center apps?

    The pricing options for Media Center apps vary. Unlimited use only applies to the original device that the app is downloaded to. Some of the most common options include:

    • Demo - Try the app free for a set number of uses (1-5), a predetermined time of use (1-10 minutes), or an elapsed time on the phone (1-24 hours).
    • Subscription - Unlimited use of the app with a recurring fee.
    • Purchase - Apps billed on 1 of 4 following price models:
      • Number of uses - use the app a specific number of times or unlimited use
      • Expiration date - use the app until a specified date or time
      • Number of days - use the app for a fixed number of days
      • Elapsed time - use the app for a fixed number of minutes


  3. How do Media Center downloads appear on my bill?

    Media Center purchases will appear under the Usage and Purchases section on the bill and will be listed as a Media Center/App Download.



  4. How do I end the recurring monthly charges for a Media Center app?

    You'll need to remove the item you purchased to end recurring monthly charges for it.



Ringtones
  1. How do I get ringtones from Media Center on my phone?

    To get ringtones from the Media Center onto your basic phone:

    1. Access the Media Center shopping menu on the phone.
    2. Select Shop Apps.
    3. Select Tunes & Tones.
    4. Select the desired ringtone app.
    5. Select the desired pricing option.
    6. When finished downloading the chosen credits or uses, you will receive the message "App installed successfully. Would you like to run it now?" Select Yes.
    7. You are now able to search through the app to locate the specific tone you wish to download. After selecting the desired tone, it will be downloaded to the phone and saved to the local memory on the phone.
    8. Access the appropriate menu on the phone to change the ringer and select the downloaded ringtone as the default ringer.

    You've successfully downloaded a ringtone from Media Center.



  2. What does the word "uses" mean when I'm choosing the pricing options for ringtones in Media Center?

    Some apps will refer to a number of "uses" when selecting pricing options. The word "uses" is synonymous with credits. The number of credits required for each ringtone will vary, but it's only a one-time cost to purchase a ringtone. Once you have downloaded the ringtone to the phone, it's stored on the local memory on the phone. You can keep the ringtone indefinitely on that phone without incurring any other charges.



  3. How can I find a particular song or songs from a particular artist to download?

    Visit our Verizon Tones How to Use Guide to learn how to browse for content in the Media Center.



  4. Can I download ringtones from other websites directly to my phone?

    No. The ringtone apps offered through Media Center have approved tones that have been optimized for use on the Verizon Wireless network. Other websites offer ringtones that may work, but we are unable to provide assistance to customers using those services.



  5. How do I access the Verizon Tones app from my smartphone?

    Refer to our Verizon Tones How to Use Guide to learn how to access the app on your smartphone.



Games
  1. Can I preview a Media Center game before I puurchase it?

    Occasionally, we offer "demo" versions of games. When available, downloading a demo version allows you to use games on a trial basis without purchasing the game. Demos have an expiration date based on one of the following criteria:

    1. Number of uses (1-5)
    2. Expiration date
    3. Elapsed time (1-24 hrs)


  2. What's the difference between "subscription" and "unlimited" Media Center games?

    Purchasing a "subscription" provides access to a game for a limited period of time with billing reoccurring on a daily, monthly or annual basis depending on the specific game.

    The unlimited option provides access whenever and however long you wish to play the game for a one-time fee. This unlimited access applies only to the device you download the app to.



  3. What is a networked game?

    Networked games, typically multi-player games, require connecting to a network for usage. Data charges apply for use of networked games.



  4. How do I download the most popular Media Center games?

    To get top-selling games on your basic phone:

    1. Go to Menu on your phone.
    2. Select Media Store or Media Center.
    3. Select Games or Apps.
    4. Select Get New App.
    5. Select Top Sellers.
    6. Select a game.
    7. Follow the onscreen instructions to download the game of your choice.


  5. What types of games are available through Media Center?

    We offer several types of gaming options, including single-player, multi-player, downloadable and networked games.



  6. How do I search for a specific game title in Media Center?

    On your basic phone:

    1. Open the Menu.
    2. Select Media Store or Media Center.
    3. Select Games or Apps.
    4. Select the Search option.
    5. Enter the game title you're looking for.


Tools and Apps
  1. What are Tools & Apps?

    Tools & Apps are fun, user-friendly apps that you can download right to your Verizon Wireless basic phone to keep you organized, stay in touch, and be productive.



  2. Can I view available Media Center Tools & Apps online?

    No, the apps can only be viewed on the phone.



  3. Can I buy apps online?

    No, apps can only be purchased on the phone.



Wallpapers
  1. What is a wallpaper app?

    Wallpaper apps provide access to cool screensavers to download right onto your Verizon Wireless phone's screen. Personalize your phone with your own personality!



  2. How do I download a new wallpaper app through Media Center?

    New wallpaper apps can be downloaded from the Pix & Videos category. Pix & Videos provides the fastest option of downloading wallpaper:

    1. Simply select Get New Pix, then New Provider.
    2. Download the app of your choice.
    3. In addition to the categories mentioned above, there are "Top Sellers" and "Featured Pix" sub-categories that highlight the most popular wallpaper app providers and pictures.


  3. Can I view available Media Center Wallpapers online?

    No, you can't.



  4. Can wallpaper apps be downloaded on all types of Verizon Wireless phones?

    Wallpaper apps from the Media Center can be downloaded to basic phones. Smartphones can access downloadable wallpapers through the phone's app store.



  5. How do I set wallpaper once it has been downloaded from Media Center?

    To set a picture as a wallpaper on your basic phone:

    1. Open Pix & Flix.
    2. Select My Pictures
    3. Highlight the desired picture. 
    4. Open the Options menu. 
    5. Scroll down to Set As.
    6. Press OK to set the picture as either your main or front wallpaper.

    You've successfully changed the wallpaper on your basic phone.



  6. Where is my old wallpaper stored when I download new wallpaper from Media Center?

    All wallpaper that has been downloaded may be accessed in "My Pictures" under the "Pix & Flix" category.



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