Select Your Device
Apple® iPhone® 6
Samsung Galaxy S® 5
Apple® iPhone® 6 Plus
Microsoft Lumia 735
Samsung Galaxy S® 4
Apple® iPhone® 5s
Samsung Galaxy S® 6
Apple® iPhone® 5c
DROID MAXX by MOTOROLA
Apple® iPad® 2
Apple® iPhone® 5
Apple® iPhone® 4s
Droid Turbo by Motorola
Samsung Galaxy Note® 4
Verizon Ellipsis™ 7
LG G3
Apple® iPhone® 4
Samsung Galaxy S® III
Ellipsis™ 8
Samsung Galaxy Core Prime™
Samsung Galaxy S® 6 edge
Samsung Galaxy Note® 3
LG G2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Verizon Ellipsis™ Jetpack®
DROID ULTRA by MOTOROLA
DROID RAZR M by MOTOROLA
Droid Turbo in Ballistic Nylon
Samsung Network Extender
Samsung Convoy™ 3
DROID MINI by MOTOROLA
LG G Pad 8.3 LTE
LG Extravert™ 2
Jetpack® MiFi® 6620L
HTC One® (M8)
Sony Xperia® Z3v
LG Revere® 3
LG Cosmos™ 3
LG G4™
Brigadier™ by Kyocera
Pantech 4G LTE Global USB Modem UML290
Casio G'zOne Commando® 4G LTE
Moto X™ by Motorola
Samsung Galaxy Note® II
Galaxy Note® Edge
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Nokia Lumia 928
Verizon Wireless Home Phone
Moto X™ (2nd Gen.)
DROID RAZR MAXX HD by MOTOROLA
Samsung Gusto® 3
Samsung Galaxy S® 4 mini
Casio G'zOne Ravine® 2
LG G Vista
HTC One®
Samsung Brightside™
Verizon 4G LTE Broadband Router with Voice
Casio G'zOne Commando®
LG Optimus Exceed™ 2
DROID RAZR by MOTOROLA
Lucid™3 by LG
DuraXV
Nokia Lumia 822
G Pad™ 7.0 LTE
Gear S®
Moto G™ by Motorola
Nokia Lumia Icon
DROID DNA by HTC
Samsung Galaxy S® III mini
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG Exalt™
HTC One M9
Samsung Intensity® II
Samsung Convoy™ 2
Samsung Intensity® III
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Transpyre™ Prepaid
Ellipsis™ Jetpack® MHS800L
Nexus 6™
Verizon 4G LTE USB Modem UML295
DROID RAZR MAXX by MOTOROLA
Samsung Galaxy Tab® 4 (10.1)
Moto E™ Prepaid
DROID RAZR HD by MOTOROLA
GizmoPal™
LG Cosmos™ 2
BlackBerry® Z10 smartphone
BlackBerry® Bold™ 9930 smartphone
Verizon 4G LTE USB Modem 551L
HTC One® (M8) for Windows®
LG Octane™
HTC One® remix
LG Optimus Zone™ 2 Prepaid
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
LG Revere®
Samsung Illusion™
iPad® Air 2
Samsung Gusto® 2
Blackberry Classic
Lucid™2 by LG
Windows Phone 8X by HTC
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LTE Internet (Installed)
DROID 4 by MOTOROLA
Lucid™ by LG
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
LG Revere® 2
HTC Desire® 612
Samsung Convoy™
LG enV®3
Enact™ by LG
Hydro ELITE by KYOCERA
G Pad™ 10.1 LTE
Samsung Haven™
DROID BIONIC by MOTOROLA
Samsung Galaxy Stellar™
Galaxy Nexus by Samsung
BlackBerry® Z30 smartphone
Pantech Perception™
Samsung Galaxy J1™ Prepaid
Apple® iPad® Air™
DROID INCREDIBLE 2 by HTC
LG Cosmos™
Verizon Wireless AirCard® 595
Samsung Galaxy Tab® 2 (7.0)
HTC One® max
iPad® mini 3
Samsung Gusto®
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
BlackBerry® Q10 smartphone
Apple® iPad® mini
Samsung Galaxy™ Stratosphere™ II
Casio G'zOne Ravine®
LG Extravert™
Verizon 4G LTE Broadband Router
DROID INCREDIBLE 4G LTE by HTC
Verizon SureResponse®
Google Nexus 7
DROID X2 by MOTOROLA
Samsung Galaxy Tab® 4 (8.0)
Samsung SCH-u340
Samsung Galaxy Tab® 2 (10.1)
DROID X by MOTOROLA
Samsung Galaxy Tab®
Luge™ by Motorola Prepaid
Samsung Galaxy™ Stratosphere™
Spectrum™ 2 by LG
Samsung ATIV SE™
Samsung Galaxy Tab® S
Samsung Knack™
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
LG Accolade™
DROID 3 by MOTOROLA
LG 4G LTE USB Modem VL600
Samsung Galaxy Note® Pro
THUNDERBOLT™ by HTC
Pantech Jest™ 2
DROID Eris by HTC
Motorola Barrage™
LG VX8300
Apple® iPad® with Wi-Fi + 4G
Verizon MiFi™2200 Intelligent Mobile Hotspot
BlackBerry® Bold 9650 smartphone
LG G Pad™ X8.3
Motorola MOTO™ W755
Samsung Intensity®
LG enV®2
DROID by MOTOROLA
LG Cosmos™ Touch
Moto X™ - Designed by You
LG enV® TOUCH
Samsung Galaxy Legend™
Lancet™
Apple® iPad® with Retina display
Pantech Hotshot™
Samsung Fascinate™
Moto X™ - Designed by You (2nd Generation)
HTC Rezound™
DROID CHARGE by SAMSUNG
Samsung Alias™ 2
LG Optimus Exceed™ Prepaid
Pantech Breakout™
DROID INCREDIBLE by HTC
Nokia 2366i
Motorola XOOM™ 4G LTE
LG Migosm
LG VX5500
Verizon Wireless USB760 Modem
Casio G'zOne Boulder®
Intuition™ by LG
Apple® iPad® mini with Retina display
Samsung Galaxy Note® 10.1 2014 Edition
BlackBerry® Bold™ 9930 smartphone without camera
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Marauder™
Casio G'zOne Rock™
Samsung Galaxy Note® 10.1
HTC Rhyme™
Motorola RAZR V3m
LG VX8360
Samsung Galaxy Tab® (10.1)
Verizon Wireless AirCard® 595U USB Modem
Nokia 6256i
LG VX5400
Casio G'zOne Brigade®
Samsung ATIV Odyssey™
Samsung Alias™
Sony Xperia® Z2
Nokia Lumia 2520
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Samsung Smooth™
DROID 2 GLOBAL by MOTOROLA
LG Optimus Zone™
BlackBerry® Storm2™ 9550 smartphone Prepaid
Pantech PN-215
Spectrum™ by LG
Samsung Galaxy Tab® 4
BlackBerry® Curve™ 9330 smartphone
Motorola W385
Dell™ Vostro™ V13 Laptop
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Tab® (7.7)
Verizon Wireless UM175 USB Modem
BlackBerry® Tour™ 9630 smartphone
Revolution™ by LG
LG Chocolate® Touch
Pantech Crux™
LG Ally™
Apple® iPad®
Pantech Caper™ Prepaid
Motorola RAZR V3m in Gray
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Reality™
DROID 2 by MOTOROLA
Verizon Wireless USB720 Modem
LG Enlighten®
LG Dare™
Verizon Converged VOIP Device
Blackberry Classic Non-Camera
LG Vortex™
Samsung SCH-u410
Sony Xperia® PLAY
Casio G'zOne Ravine® 2 Non-Camera
LG VX8350
BlackBerry® Curve™ 8330 smartphone
Motorola Adventure™ V750
Verizon Wireless CDM8975
Delphi Connect
Verizon Wireless Escapade®
Casio EXILIM
HTC Trophy™
DROID PRO by MOTOROLA
BlackBerry® Torch™ 9850 smartphone
Motorola MOTO™ VU204
Verizon Wireless G'zOne Type-S
BlackBerry® Curve™ 9370 smartphone
Samsung SCH-u430
BlackBerry® 8830 World Edition smartphone
Samsung Galaxy Camera®
Samsung Zeal™
HP® Mini 1151NR Netbook
LG VX5200
LG enV®
Samsung Omnia® II
Sierra Wireless AirCard® 580
LG Voyager™
Sierra Wireless AirCard® 555D
LG Chocolate® 3
Samsung SCH-a650
Samsung Juke
Motorola Entice™
DROID XYBOARD 10.1 by MOTOROLA
Pantech PN-210
BlackBerry® Curve™ 8530 smartphone
Sharp KIN™ ONE
Nokia 6015i Prepaid
Motorola MOTOKRZR K1m
Samsung SCH-u540
Verizon Wireless Razzle™
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung SCH-a930
Verizon Wireless PC5750 PC Card
Motorola W315
LG VX8700
Jest™
Verizon Wireless CDM8950
LG VX8100
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
LG Chocolate®
Motorola Rival™
LG Versa™
Verizon Wireless Adamant™
Nokia 2705 Shade™ Non-Camera
Verizon Wireless UM150 USB Modem
DROID XYBOARD 8.2 by MOTOROLA
LG VX6100
Motorola V325i
Samsung Gem™
Kyocera KWC 2325
Samsung Rogue™
LG Fathom®
Samsung Continuum™
Verizon Wireless Salute™
LG VX5300
Motorola RAZR V3c
Nokia 7205 Intrigue™
Nokia 7705 Twist™
Verizon Wireless USB727 Modem
Motorola DEVOUR™ with MOTOBLUR™
Motorola XOOM™
HP® Pavilion dm1-3010nr Notebook
Samsung Trance™
Samsung Gleam®
LG V
Motorola V325
Kyocera 7135 Smartphone
Samsung Renown™
Samsung Glyde™
DROID R2D2 by MOTOROLA
LG VX3300
Nokia 6205
Gateway® LT2016u Netbook
LG Glance™
G'zOne Boulder™ Black and Silver
LG VX3200
Compaq® Mini CQ10-688nr Netbook
Samsung SCH-a870
LG Clout™
Motorola MOTO Q™ 9c
Samsung i700 Pocket PC
LG VX4650
BlackBerry® Curve™ 9310 smartphone
Samsung SCH-a950
Sharp KIN™ TWO
Pantech PN-820
HP® Pavilion dm1-2010nr Entertainment Notebook
Verizon AD3700 Global USB Modem
Motorola MOTO™ Z6cx World Edition without Camera
LG VX4500
Motorola V60s
Motorola V65p
Motorola E815
Samsung SCH-a850
SCH-u410 Prepaid
Kyocera KX414
HTC® Ozone™ with TALKS™ for Verizon Wireless
LG VX6000
Nokia 2705 Shade™
HP® Mini 311-1037NR Netbook
HP® Mini 210-1076NR Netbook
Samsung SCH-a670
Samsung FlipShot®
HTC Merge®
Samsung Omnia®
HTC Apache XV6700
Samsung Sway™
Verizon Wireless Blitz® Prepaid
LG VX9400
Motorola CITRUS™
Kyocera K323
Kyocera KPC650
Samsung SCH-u550
Verizon Wireless USB1000 Global USB Modem
Nokia 2605 Mirage
Verizon Wireless V620
Sharp KIN™ TWOm
Nokia 6236i
Verizon Wireless V740 ExpressCard
Verizon Wireless PN-300
Motorola MOTORIZR Z6tv
Motorola MOTO™ Z6c World Edition
Nokia 3589i
Kyocera KX444
Verizon Wireless U630 PC Card
Motorola Rapture™ VU30
Motorola V710
Samsung SCH-a990
LG VENUS™
Kyocera SE47
Samsung i600 Smartphone
Nokia 2128i
Samsung SCH-a890
Samsung SCH-i830
Nokia 6315i
Motorola MOTO Q™ music 9m
Verizon Wireless XV6600 without Camera
Samsung SCH-a310
BlackBerry® 7250
Samsung SCH-i760
LG VX10
HP® Mini 110-1046NR Netbook
Samsung SCH-u620
BlackBerry® 7750
Samsung SCH-a610
HP® Mini 110-3098NR Netbook
Motorola T730
Kyocera KWC 2325 Prepaid
Nokia 6215i
HTC Touch Pro™
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Motorola V276
Samsung SCH-a630
Verizon Wireless CDM 7075
Motorola V276 Prepaid
Kyocera KX1v
Motorola T720
Samsung SCH-n330
Motorola Krave™ ZN4
Motorola Q™
Motorola V325xi
Samsung Saga™
Motorola C333
Kyocera KX2
Motorola V265
Motorola T300p
Kyocera K404
Samsung N150 Netbook
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG Chocolate®
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola C343
Verizon Wireless V640
Samsung SCH-a530
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
Samsung SCH-i730
Motorola MOTOSLVR L7C
LG VX4700
Samsung SCH-a970
Lumia 2520 Prepaid

Activation & Initial Setup

Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
Activating Your 4G LTE Phone - New Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
Activating Your Moto X by MOTOROLA - New Customers
[How to Use Guide]
Activating and Setting Up Your Moto X™ – New Customers
Activating Your Moto X by Motorola – Existing Customers
[How to Use Guide]
Activating and Setting Up Your Moto X – Existing Customers
Activation and Shipping Guide: 4G LTE™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 4G LTE Smartphone and shipping your defective device back to us.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
Getting Started With Your New Verizon Smartphone
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 4:01
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 2:59
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:38
Initial Activation and Setup - Moto X™
[Device-Specific Instructions]
Insert the SIM Card - The new Moto X
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Verizon Cloud Content Transfer For Current Customers
[Video]
Verizon customers with a new device can easily copy contacts, photos, music and more from the old device with Verizon Cloud Content Transfer. See the steps in this video.
Length: 2:44
Verizon Cloud Content Transfer For New Customers
[Video]
As a new customer, you can easily copy contacts, photos, music and more from your old device with Verizon Cloud Content Transfer. Watch this video to learn how.
Length: 3:05
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.

Basics

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Device FAQs
[FAQs]
Get answers to general device questions, including insurance, loss, updates and activation.
MOTO X by MOTOROLA Simulator: Turning the Phone On and Off
[Interactive Simulation]
Learn how to power on and off yourMoto X by Motorola .
Restart the Device in Safe Mode - The new Moto X
[Device-Specific Instructions]
Safe Mode helps to determine if an app is causing your device to freeze/reset/ run slow. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Signal Strength - Moto X™
[Device-Specific Instructions]

Battery & Power

Battery Issues - Battery Life
[Device-Specific Instructions]
Battery Issues - Battery Usage
[Device-Specific Instructions]
This outlines potential causes of battery issues (device not charging/holding a charge, short battery life). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Manager - Moto X™
[Device-Specific Instructions]
Battery Overview - Moto X™
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Extend Battery Life - Moto X™
[Device-Specific Instructions]
Soft Reset - Moto X™
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.

Bluetooth

Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Bluetooth® Discovery Mode - Moto X™
[Device-Specific Instructions]
Bluetooth® On/Off - Moto X™
[Device-Specific Instructions]
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
MOTO X by MOTOROLA Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
Learn how to pair your MOTO X by MOTOROLA with your Bluetooth device.
MOTO X by MOTOROLA Simulator: Sending Photos Using Bluetooth®
[Interactive Simulation]
Learn how to share pictures with Bluetooth on yourMoto X by Motorola.
MOTO X by MOTOROLA Simulator: Turning Bluetooth® On and Off
[Interactive Simulation]
Discover how to turn Bluetooth functionality on and off using yourMoto X by Motorola.
Send Contact via Bluetooth® - Moto X™
[Device-Specific Instructions]
Using the Bluetooth Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...

Calling & Dialing

Add a Speed Dial - Moto X™
[Device-Specific Instructions]
Airplane/Standalone Mode - Moto X™
[Device-Specific Instructions]
Call and Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Call History - Moto X™
[Device-Specific Instructions]
Dial a Number - Moto X™
[Device-Specific Instructions]
DTMF - Moto X™
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
MOTO X by MOTOROLA Simulator: Dialing by Voice
[Interactive Simulation]
An interactive guide to using your voice to place a call with yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Placing a Call to a Contact
[Interactive Simulation]
Discover how to place a call to a contact using yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to call a new number using yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Returning to a Call
[Interactive Simulation]
A visual guide for returning to a call on yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two incoming calls on yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Learn how to teach your children to call 911 on yourMoto X by Motorola .
Place a Conference Call from Device
[Device-Specific Instructions]
Place a Conference Call - Moto X™
[Device-Specific Instructions]
Placing an International Call
[Device-Specific Instructions]
Redial - Moto X™
[Device-Specific Instructions]
Restriction Settings - Moto X™
[Device-Specific Instructions]
Turn Call Forwarding On/Off from Device
[Device-Specific Instructions]
This provides instructions to start/stop forwarding calls to another number. This may also help if you can't receive calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Camera, Photos & Videos

Enable/Disable HDMI - Moto X™
[Device-Specific Instructions]
Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
MOTO X by MOTOROLA Simulator: Accessing Camera Settings
[Interactive Simulation]
Discover how to access the camera settings on yourMoto X by Motorola.
MOTO X by MOTOROLA Simulator: Adjusting the Video Setting for Sharing
[Interactive Simulation]
A how-to guide for adjusting the recording setting to send video messages on yourMoto X by Motorola.
MOTO X by MOTOROLA Simulator: Changing from Rear to Front-Facing Camera
[Interactive Simulation]
Discover how to change from the rear to the front-facing camera for taking a picture with yourMoto X by Motorola.
MOTO X by MOTOROLA Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to switch from the rear to the front-facing camera while recording a video with yourMoto X by Motorola.
MOTO X by MOTOROLA Simulator: Editing a Picture
[Interactive Simulation]
Discover how to edit a picture on yourMoto X by Motorola.
MOTO X by MOTOROLA Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using yourMoto X by Motorola.
MOTO X by MOTOROLA Simulator: Setting a Picture as Wallpaper
[Interactive Simulation]
Learn how to set pictures as the wallpaper on yourMoto X by Motorola.
MOTO X by MOTOROLA Simulator: Sharing Photos
[Interactive Simulation]
Learn how to share photos using yourMoto X by Motorola.
MOTO X by MOTOROLA Simulator: Sharing Videos
[Interactive Simulation]
Learn how to share videos using yourMoto X by Motorola.
MOTO X by MOTOROLA Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using yourMoto X by Motorola.
MOTO X by MOTOROLA Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
Learn how to take a picture while recording a video on yourMoto X by Motorola.
MOTO X by MOTOROLA Simulator: Turning the Flash On
[Interactive Simulation]
Discover how to turn on the flash for the camera of yourMoto X by Motorola.
MOTO X by MOTOROLA Simulator: Using Quick Capture
[Interactive Simulation]
Discover how to use Quick Capture to always access the camera quickly by twisting your wrist twice on yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Zooming In and Out
[Interactive Simulation]
Discover how to zoom in and out for the camera using yourMoto X by Motorola.
MOTO X by MOTOROLA Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for video on yourMoto X by Motorola.
Play/Copy Media (DLNA) - Android™
[Device-Specific Instructions]
Quick Capture - Moto X™
[Device-Specific Instructions]
Record and Share a Video - Moto X™
[Device-Specific Instructions]
Share a Video from the Gallery - Moto X™
[Device-Specific Instructions]
Share Media On/Off (DLNA) - Android™
[Device-Specific Instructions]
Take and Share a Picture - Moto X™
[Device-Specific Instructions]
Using Media on Your Smartphone and Tablet
[Video]
Learn tips for using and storing media on your Verizon Wireless device.
Length: 3:05
View Pictures/Videos - Moto X™
[Device-Specific Instructions]

Computer/PC Connectivity

Enable/Disable HDMI - Moto X™
[Device-Specific Instructions]
Tethered Modem Connection - Moto X™
[Device-Specific Instructions]

Contacts

Add a Contact - Moto X™
[Device-Specific Instructions]
Caller-ID Image - Moto X™
[Device-Specific Instructions]
Delete a Contact - Moto X
[Device-Specific Instructions]
Edit a Contact - Moto X
[Device-Specific Instructions]
Export Contacts to an SD Card - Moto X™
[Device-Specific Instructions]
Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts from a SIM Card - Moto X™
[Device-Specific Instructions]
Import Contacts from an SD Card - Moto X
[Device-Specific Instructions]
Link/Unlink Contacts - Moto X™
[Device-Specific Instructions]
MOTO X by MOTOROLA Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a new contact on yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Adding a Contact to a Group
[Interactive Simulation]
A step-by-step guide for adding adding a contact to a group on yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact on yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Adding and Deleting a Contact from Your Favorites
[Interactive Simulation]
A step-by-step guide for adding adding and deleting a contact from your favorites list on yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Discover how to assign a ringtone to a contact on yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Creating a Group
[Interactive Simulation]
Discover how to create a group of contacts for easy messaging to all members at once on yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Sharing a Contact's Information
[Interactive Simulation]
A visual guide for sharing a contact's information with another contact on yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
Discover how to view a missed call and add the number as a contact on yourMoto X by Motorola .
Send Contact via Bluetooth® - Moto X™
[Device-Specific Instructions]
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.

Data

Data Roaming - Moto X™
[Device-Specific Instructions]
This helps when you can't connect to the Internet/have no network connection or cannot send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...
Data Roaming - The new Moto X
[Device-Specific Instructions]
This helps when you can't connect to the Internet/have no network connection or cannot send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device....
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Enable/Disable Data - Moto X™
[Device-Specific Instructions]
Optimize Data Usage - Moto X™
[Device-Specific Instructions]
Turn Off/On Facebook Video Auto Play
[Device-Specific Instructions]

Date & Time

Date and Time Settings - Moto X™
[Device-Specific Instructions]

Device ID & Info

Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View MAC Address - Moto X™
[Device-Specific Instructions]
View Phone Information - Moto X™
[Device-Specific Instructions]

Device Settings

Accelerometer Rotation - Moto X™
[Device-Specific Instructions]
Account Sync Settings - Moto X™
[Device-Specific Instructions]
Active Notifications - Moto X™
[Device-Specific Instructions]
Adjust Brightness Settings - Moto X
[Device-Specific Instructions]
Adjust Display Settings - Moto X™
[Device-Specific Instructions]
Adjust Display Settings - The new Moto X
[Device-Specific Instructions]
Adjust Font Settings - Moto X™
[Device-Specific Instructions]
Airplane/Standalone Mode - Moto X™
[Device-Specific Instructions]
Alerts - Moto X™
[Device-Specific Instructions]
Automatic Restore - Moto X™
[Device-Specific Instructions]
DTMF - Moto X™
[Device-Specific Instructions]
MOTO X by MOTOROLA Simulator: Accessing Settings
[Interactive Simulation]
Discover how to acess the Settings on yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Changing the Ringtone
[Interactive Simulation]
Discover how to change the ringtone on yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Setting Screen Security
[Interactive Simulation]
An interactive guide for setting screen security to help keep others from using yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your MOTO X by MOTOROLA to silent.
MOTO X by MOTOROLA Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your MOTO X by MOTOROLA to Airplane mode.
Quick Settings - Moto X™
[Device-Specific Instructions]
Set Up Printing - Moto X
[Device-Specific Instructions]
System Select - Android™
[Device-Specific Instructions]
Touch Screen Settings - Moto X™
[Device-Specific Instructions]
Touchless Control - Moto X™
[Device-Specific Instructions]
USB Debugging Mode - The new Moto X
[Device-Specific Instructions]
If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Email/Gmail

Account Sync Settings - Moto X™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create a New Google™ Account - Moto X™
[Device-Specific Instructions]
Create Gmail Account
[Device-Specific Instructions]
Delete a Gmail™ Message - Moto X™
[Device-Specific Instructions]
Delete an Email Message - Moto X™
[Device-Specific Instructions]
Email Account Common Settings - Moto X™
[Device-Specific Instructions]
Email Account Signature Settings - Moto X™
[Device-Specific Instructions]
Gmail™ Auto Signature - Moto X™
[Device-Specific Instructions]
Gmail™ Notifications - Moto X™
[Device-Specific Instructions]
Gmail™ Synchronization - Moto X™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
MOTO X by MOTOROLA Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email using yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to add an attachment, like a document or photo, to an email on yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to email on yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Switching Between Email Accounts
[Interactive Simulation]
Learn how to view and use multiple email accounts on yourMoto X by Motorola .
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name / password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Gmail™ Account - Moto X™
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Gmail Account - The new Moto X
[Device-Specific Instructions]
Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove Corporate Email Account (Exchange ActiveSync®) - Moto X™
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove Corporate Email Account (Exchange ActiveSync) - The new Moto X
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to a Gmail™ Message - Moto X™
[Device-Specific Instructions]
Reply to an Email Message - Moto X™
[Device-Specific Instructions]
Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Update the Gmail Password - Android™
[Device-Specific Instructions]
View Email Messages - Moto X™
[Device-Specific Instructions]
View Gmail™ Messages - Moto X™
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows or Blackberry device.

Google Backup & restore

GPS & Location Based Services

Add Layers (Google Maps™)
[Device-Specific Instructions]
E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Current Location (Google Maps™)
[Device-Specific Instructions]
Find Driving Directions (Google™ Maps)
[Device-Specific Instructions]
GPS Location - Moto X™
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
Location Mode - Android™
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.

Home Screen

Add Folders to Home Screen - Moto X™
[Device-Specific Instructions]
Add Shortcuts to Home Screen - Moto X™
[Device-Specific Instructions]
Add Widgets to Home Screen - Moto X™
[Device-Specific Instructions]
MOTO X by MOTOROLA Simulator: Adding Folders to the Home Screen
[Interactive Simulation]
Discover how to add app folders to a Home screen on yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Adding Widgets and Apps to the Home Screen
[Interactive Simulation]
Learn how to add widgets and apps to a Home screen on yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Moving Widgets and Apps on a Home Screen
[Interactive Simulation]
A visual instruction guide for moving widgets and apps on a Home screen of yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Resizing Widgets on the Home Screen
[Interactive Simulation]
A visual instruction guide for resizing widgets on yourMoto X by Motorola .
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remove Items from Home Screen - Moto X™
[Device-Specific Instructions]
Rename Home Screen Folder - Moto X™
[Device-Specific Instructions]
Turn Android™ Device Manager On or Off
[Device-Specific Instructions]
View Home Screen Panels - Moto X
[Device-Specific Instructions]
Window Shade - Moto X™
[Device-Specific Instructions]

Internet & Web Browser

Add a Browser Bookmark - Moto X™
[Device-Specific Instructions]
Add a Virtual Private Network - Moto X
[Device-Specific Instructions]
Browser Cookies On/Off - Moto X™
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your Moto X, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Browser Cookies On/Off - The new Moto X
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your device, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Clear Temporary Internet Files - Moto X™
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your Moto X, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Clear Temporary Internet Files - The new Moto X
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete a Browser Bookmark - Moto X™
[Device-Specific Instructions]
Edit a Browser Bookmark - Moto X™
[Device-Specific Instructions]
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
JavaScript Settings - Moto X™
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your Moto X, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device....
JavaScript Settings - The new Moto X
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your device, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch a Browser Bookmark - Moto X™
[Device-Specific Instructions]
MOTO X by MOTOROLA Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Navigating to a Website
[Interactive Simulation]
An interactive guide for navigating to a website using yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Opening and Closing a Window
[Interactive Simulation]
A visual walkthrough of opening and closing a new window in the web browser of yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how to search the web with your voice using yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Switching Between Windows
[Interactive Simulation]
Learn how to switch between windows in the web browser of yourMoto X by Motorola .
Save Pictures from the Browser - Moto X™
[Device-Specific Instructions]
View Browser History - Android™
[Device-Specific Instructions]
Web Browser - Moto X™
[Device-Specific Instructions]
Websites - Moto X™
[Device-Specific Instructions]

Language

Asian Language FAQs
[FAQs]
Learn about using Asian languages on BlackBerry® and Android™ smartphones.
Asian Language Support on Select Smartphones/Tablets
[General Information]
Asian Language Support on Select Smartphones/Tablets
Language Selection - Moto X™
[Device-Specific Instructions]
MOTO X by MOTOROLA Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on yourMoto X by Motorola .

Lock, Unlock, Password & Security

Change the Device Password - Moto X™
[Device-Specific Instructions]
Modify the SIM PIN - Moto X™
[Device-Specific Instructions]
MOTO X by MOTOROLA Simulator: Customizing Lock Screen Pages
[Interactive Simulation]
Learn how to customize Lock screen pages to quickly access your favorite apps on yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Locking and Unlocking the Screen
[Interactive Simulation]
An interactive guide for locking and unlocking the screen to help keep you from using your MOTO X by MOTOROLA while in your pocket or purse.
MOTO X by MOTOROLA Simulator: Taking a Picture from the Lock Screen
[Interactive Simulation]
Learn how to take a picture from the Lock screen of yourMoto X by Motorola.
Password Options - Moto X™
[Device-Specific Instructions]
Restriction Settings - Moto X™
[Device-Specific Instructions]
Set Up Screen Lock - Moto X™
[Device-Specific Instructions]
Turn Off Screen Lock - Moto X™
[Device-Specific Instructions]
Unlock the Device - Moto X™
[Device-Specific Instructions]

Memory/Storage

Check Memory - Moto X
[Device-Specific Instructions]
Clear Temporary Internet Files - Moto X™
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your Moto X, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Export Contacts to an SD Card - Moto X™
[Device-Specific Instructions]
Import Contacts from an SD Card - Moto X
[Device-Specific Instructions]
Memory Card Formatting
[Device-Specific Instructions]
My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
Remove the Memory Card - Android™
[Device-Specific Instructions]
Using Media on Your Smartphone and Tablet
[Video]
Learn tips for using and storing media on your Verizon Wireless device.
Length: 3:05
View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Mobile Hotspot

Mobile HotSpot On/Off - Moto X™
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Mobile HotSpot On/Off - The new Moto X
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Mobile HotSpot Settings - Moto X™
[Device-Specific Instructions]
MOTO X by MOTOROLA Simulator: Setting Security for Mobile Hotspot
[Interactive Simulation]
An interactive guide for changing the mobile hotspot security settings on your MOTO X by MOTOROLA so you can control who uses your Internet connection.

Music

Add a Song to a Music Playlist - Moto X
[Device-Specific Instructions]
Create a Music Playlist - Moto X
[Device-Specific Instructions]
Delete a Music Playlist - Moto X
[Device-Specific Instructions]
MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Play Music Files - Moto X™
[Device-Specific Instructions]
Remove a Song from a Music Playlist - Moto X
[Device-Specific Instructions]
Transfer Music Files from the Device - The new Moto X™
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Music Files to the Device - Moto X
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Using Media on Your Smartphone and Tablet
[Video]
Learn tips for using and storing media on your Verizon Wireless device.
Length: 3:05

Navigating & Multitasking

MOTO X by MOTOROLA Simulator: Accessing and Clearing the Notification Panel
[Interactive Simulation]
Discover how to access and clear the Notification Panel of yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Accessing and Closing Open Apps
[Interactive Simulation]
Discover how to access and close open apps on yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Customizing Active Notifications
[Interactive Simulation]
Learn how to customize Active Notifications on yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the most important features of yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for navigating multiple Home screens while using yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Using Active Notifications
[Interactive Simulation]
Learn how to use Active Notifications on yourMoto X by Motorola .
Recently Used Apps - Moto X™
[Device-Specific Instructions]

Near Field Communication (NFC)

Android™ Beam On/Off - Moto X™
[Device-Specific Instructions]
MOTO X by MOTOROLA Simulator: Using NFC and Android™ Beam
[Interactive Simulation]
An interactive guide on how to use NFC to share content using yourMoto X by Motorola.
Tap & Pay - Moto X™
[Device-Specific Instructions]

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Install System Updates - Moto X™
[Device-Specific Instructions]
Moto X™ Software Update Benefits
[Device-Specific Instructions]
Software Update: Moto X™ by Motorola
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Moto X™ by Motorola.
View Software Version - Moto X™
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
4G SIM Information
[General Information]
4G SIM Information
Import Contacts from a SIM Card - Moto X™
[Device-Specific Instructions]
Insert the SIM Card - Moto X™
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Insert the SIM Card - The new Moto X
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Modify the SIM PIN - Moto X™
[Device-Specific Instructions]
MOTO X by MOTOROLA Simulator: Inserting a Nano SIM Card
[Interactive Simulation]
Discover how to insert a nano SIM card into yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Removing a Nano SIM Card
[Interactive Simulation]
Learn how to remove a nano SIM card from yourMoto X by Motorola .
Remove the SIM Card - Moto X™
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Remove the SIM Card - The new Moto X
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Unblock SIM PIN - Moto X™
[Device-Specific Instructions]
View the SIM Card Number - Moto X™
[Device-Specific Instructions]

Sounds, Volume & Audio

Alerts - Moto X™
[Device-Specific Instructions]
MOTO X by MOTOROLA Simulator: Getting Directions Using Touchless Control
[Interactive Simulation]
Learn how to get directions using Touchless Control on yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Setting Up Touchless Control
[Interactive Simulation]
Learn how to set up Touchless Control on yourMoto X by Motorola .
Set Ringtones - Moto X™
[Device-Specific Instructions]
Speakerphone - Moto X™
[Device-Specific Instructions]
Vibrate Mode - Moto X™
[Device-Specific Instructions]
Volume Controls - Moto X™
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Volume Controls - The new Moto X
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you...

Text & Multimedia Messaging

Auto Receive Messages - Moto X™
[Device-Specific Instructions]
Auto Signature - Android™
[Device-Specific Instructions]
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Create and Send a Text Message - Moto X™
[Device-Specific Instructions]
Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Messages - Moto X™
[Device-Specific Instructions]
How To Use Verizon Messages
[Video]
Watch this video to learn how to customize messages, use Integrated Messaging on your phone, tablet and computer and take picture messaging to the next level with Verizon Messages.
Length: 3:05
MOTO X by MOTOROLA Simulator: Attaching a Video to a Text Message
[Interactive Simulation]
Discover how to attach a video to a text message using yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message from yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Ignoring a Call and Responding with a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and responding with a text message on yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message on yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Sending a Text Message
[Interactive Simulation]
Learn how to send a text message with yourMoto X by Motorola .
MOTO X by MOTOROLA Simulator: Using Voice to Text Message
[Interactive Simulation]
An interactive how-to guide for using your voice to send a text message with yourMoto X by Motorola .
Motorola Connect - Android
[Device-Specific Instructions]
Picture / Video Messaging email address
[Device-Specific Instructions]
Set Default SMS App - Moto X™
[Device-Specific Instructions]
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
View Text Messages - Moto X™
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Access Menus with Long Press - Android™
[Device-Specific Instructions]
MOTO X by MOTOROLA Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to capture a picture of your phone's screen and view it on yourMoto X by Motorola .
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.

Transfer Content to/from Device

Android™ Beam On/Off - Moto X™
[Device-Specific Instructions]
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
Media Share - Android™
[Device-Specific Instructions]
Take and Share a Picture - Moto X™
[Device-Specific Instructions]
Transfer Music Files from the Device - The new Moto X™
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Music Files to the Device - Moto X
[Device-Specific Instructions]
To transfer or move music files / songs between your device and a computer/PC, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Pictures or Videos to Device - Moto X
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your Moto X and your computer/PC, view this info. If you’re having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
USB Mass Storage - Moto X™
[Device-Specific Instructions]

TV

Enable/Disable HDMI - Moto X™
[Device-Specific Instructions]
HDMI Format - Android™
[Device-Specific Instructions]
Play/Copy Media (DLNA) - Android™
[Device-Specific Instructions]
Share Media On/Off (DLNA) - Android™
[Device-Specific Instructions]
Wireless Display - Moto X™
[Device-Specific Instructions]

Visual & Hearing Accessibility

TTY Settings - Moto X™
[Device-Specific Instructions]

Wallpapers/Theme

MOTO X by MOTOROLA Simulator: Changing the Wallpaper
[Interactive Simulation]
Learn how to change the wallpaper or background of the Home screen on yourMoto X by Motorola .
Wallpaper - Picture - Moto X™
[Device-Specific Instructions]

Wi-Fi & Network

Add a Virtual Private Network - Moto X
[Device-Specific Instructions]
Add a Wi-Fi Network - Moto X™
[Device-Specific Instructions]
Manually Add a Wi-Fi Network - Moto X™
[Device-Specific Instructions]
MOTO X by MOTOROLA Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your MOTO X by MOTOROLA to connect to the Internet using a Wi-Fi network.
MOTO X by MOTOROLA Simulator: Turning Wi-Fi Notification Off
[Interactive Simulation]
Learn how to turn off Wi-Fi notification on your MOTO X by MOTOROLA so you'll no longer be notified when entering an area with Wi-Fi.
Network Mode Settings - Moto X™
[Device-Specific Instructions]
Remove Wi-Fi Connection - Moto X™
[Device-Specific Instructions]
Wi-Fi Direct On/Off - Moto X™
[Device-Specific Instructions]
Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Wi-Fi On/Off - Moto X™
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...

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