Messaging

Messaging is a quick and easy way to stay in contact, even if you aren't able to talk on the phone. Instantly send pictures, videos, links and more right from your mobile device, and group chat with multiple friends and family members.
Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 5
Samsung Galaxy S® 5
Samsung Galaxy S® 4
Apple® iPhone® 4s
DROID RAZR M by MOTOROLA
Apple® iPhone® 5s
Apple® iPhone® 4
Apple® iPhone® 5c
Samsung Galaxy Note® 4
Samsung Galaxy S® III
DROID MAXX by MOTOROLA
LG G2
Droid Turbo in Ballistic Nylon
Samsung Galaxy Note® 3
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
LG G3
Droid Turbo by Motorola
DROID MINI by MOTOROLA
LG Cosmos™ 3
Verizon Ellipsis™ 7
HTC One® (M8) Support
Pantech 4G LTE Global USB Modem UML290
LG Revere® 3
Verizon Ellipsis™ Jetpack®
Samsung Convoy™ 3
DROID RAZR MAXX by MOTOROLA
Samsung Gusto® 3
Samsung Network Extender
LG G Pad 8.3 LTE
Nokia Lumia 928
Nokia Lumia Icon
LG Extravert™ 2
HTC One® Support
DROID ULTRA by MOTOROLA
Verizon Wireless Home Phone
Moto X™ by Motorola
DROID RAZR by MOTOROLA
Samsung Galaxy S® 4 mini
DROID RAZR MAXX HD by MOTOROLA
LG Exalt™
Samsung Galaxy Note® II
Brigadier™ by Kyocera Support
Casio G'zOne Commando® 4G LTE Support
Casio G'zOne Commando® Support
Samsung Brightside™
Jetpack® MiFi® 6620L
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon 4G LTE Broadband Router with Voice
Moto G™ by Motorola
DROID DNA by HTC Support
BlackBerry® Bold™ 9930 smartphone Support
Lucid™ by LG
DROID 4 by MOTOROLA
Nokia Lumia 822
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Intensity® III
DROID RAZR HD by MOTOROLA
Samsung Gusto® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Samsung Galaxy S® III mini
Lucid™3 by LG
Apple® iPad® Air™
BlackBerry® Z10 smartphone Support
Windows Phone 8X by HTC Support
Apple® iPad® 2
LG Optimus Exceed™
BlackBerry® Q10 smartphone Support
Moto X™ (2nd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
DROID INCREDIBLE 4G LTE by HTC Support
Verizon 4G LTE USB Modem UML295
Verizon 4G LTE USB Modem 551L
iPad® Air 2
Samsung ATIV SE™
Samsung Galaxy Stellar™
Casio G'zOne Ravine® 2 Support
Samsung Convoy™ 2
LG Cosmos™ 2
DROID X by MOTOROLA
Enact™ by LG
Samsung Intensity® II
DROID BIONIC by MOTOROLA
Galaxy Nexus by Samsung
Samsung Galaxy™ Stratosphere™
LG Optimus Zone™ 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
DROID INCREDIBLE 2 by HTC Support
LG Octane™
HTC One® (M8) for Windows® Support
Sony Xperia® Z3v
Lucid™2 by LG
HTC Rezound™ Support
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Wireless USB760 Modem
HTC One® remix Support
LG G Vista
Pantech Hotshot™
LG Cosmos™
LG Extravert™
Ellipsis™ 8
LG Revere® 2
BlackBerry® Z30 smartphone Support
Samsung Gusto®
Hydro ELITE by KYOCERA Support
LG 4G LTE USB Modem VL600
LG Revere®
Samsung Convoy™
Samsung Galaxy™ Stratosphere™ II
LG enV®2
THUNDERBOLT™ by HTC Support
LG enV®3
Spectrum™ 2 by LG
DROID INCREDIBLE by HTC Support
Sony Xperia® Z2
HTC Rhyme™ Support
Samsung Haven™
Moto X™ - Designed by You
Pantech Marauder™
DROID X2 by MOTOROLA
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID CHARGE by SAMSUNG
Casio G'zOne Ravine® Support
Samsung Galaxy Tab® 2 (7.0)
LG Accolade™
Casio G'zOne Boulder® Support
Pantech Breakout™
Apple® iPad® mini
LG VX8300
Samsung Illusion™
DROID 3 by MOTOROLA
Verizon Wireless UMW190 Global USB Modem
Motorola RAZR V3m
Pantech Perception™
BlackBerry® Bold 9650 smartphone Support
Samsung Fascinate™
Verizon 4G LTE Broadband Router
Intuition™ by LG
LG Optimus Zone™
HTC One® max Support
Motorola MOTO™ W755
Verizon Wireless USB720 Modem
Apple® iPad® with Wi-Fi + 4G
Google Nexus 7 Support
LG Cosmos™ Touch
Motorola Barrage™
Samsung Galaxy Tab® 4 (8.0)
Spectrum™ by LG
Jest™
Samsung Galaxy Note® Pro
Luge™ by Motorola Prepaid
Samsung Galaxy Tab® 2 (10.1)
Samsung Galaxy Tab® S
Nokia Lumia 2520
LG VX5500
BlackBerry® Curve™ 9330 smartphone Support
HTC Desire® 612 Support
Verizon SureResponse®
Revolution™ by LG
DROID 2 GLOBAL by MOTOROLA
DROID 2 by MOTOROLA
Verizon Wireless AirCard® 595U USB Modem
LG enV® TOUCH
Samsung Galaxy Legend™
Verizon Wireless UM175 USB Modem
Samsung Galaxy Tab® 4 (10.1)
Samsung SCH-u340
Samsung ATIV Odyssey™
DROID by MOTOROLA
Apple® iPad® mini with Retina display
Samsung Intensity®
Apple® iPad® with Retina display
Pantech Crux™
Samsung Galaxy Tab®
Samsung Alias™ 2
LG VX8360
Samsung Knack™
BlackBerry® Tour™ 9630 smartphone Support
BlackBerry® Storm2™ 9550 smartphone Prepaid Support
LG Migosm
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Samsung Galaxy Note® 10.1
Delphi Connect with 4G LTE Mobile Hotspot Support
LG Chocolate® Touch
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Verizon Wireless PC5750 PC Card
Casio G'zOne Ravine® 2 Non-Camera Support
BlackBerry® Curve™ 8530 smartphone Support
LG Vortex™
DROID PRO by MOTOROLA
LG Ally™
iPad® mini 3
LG Enlighten®
Casio G'zOne Rock™ Support
Sony Xperia® PLAY
LG Voyager™
LG VX8350
LG VX5400
Dell™ Vostro™ V13 Laptop Support
Gear S™
Casio G'zOne Brigade® Support
Delphi Connect Support
LG Clout™
BlackBerry® Curve™ 8330 smartphone Support
LG VX5200
LG enV®
HTC Trophy™ Support
BlackBerry® Torch™ 9850 smartphone Support
BlackBerry® Curve™ 9370 smartphone Support
LG Chocolate® 3
LG VX5300
BlackBerry® Bold™ 9930 smartphone without camera Support
LG VX8700
LG VX3300
LG Dare™
Casio EXILIM Support
BlackBerry® Curve™ 9310 smartphone Support
HP® Pavilion dm1-3010nr Notebook Support
BlackBerry® Pearl™ Flip 8230 smartphone Support
Gateway® LT2016u Netbook Support
LG VX6100
LG Chocolate®
LG VENUS™
LG VX8100
LG VX9400
HP® Mini 311-1037NR Netbook Support
BlackBerry® 8830 World Edition smartphone Support
LG VX3100
LG Fathom®
LG VX3200
LG VX6000
Compaq® Mini CQ10-688nr Netbook Support
LG VX8600
HP® Mini 110-1046NR Netbook Support
LG Glance™
LG Versa™
HP® Pavilion dm1-2010nr Entertainment Notebook Support
LG VX3450
LG VX4500
Kyocera KX414 Support
Kyocera KX444 Support
LG VX4650
LG V
Kyocera K323 Support
Kyocera SE47 Support
HP® Mini 1151NR Netbook Support
DROID XYBOARD 8.2 by MOTOROLA
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Samsung SCH-a930
Nokia 2705 Shade™
LG Decoy®
Motorola Entice™
Motorola V276
Motorola V325
Verizon Wireless PN-300
Samsung SCH-a630
LTE Internet (Installed)
LG Chocolate®
Verizon Wireless CDM 7075
Verizon AD3700 Global USB Modem
Motorola MOTO™ Z6cx World Edition without Camera
Samsung SCH-a950
Verizon Wireless CDM8950
Nokia 6315i
Verizon Wireless USB760 Modem
Motorola Rapture™ VU30
Motorola V276 Prepaid
Motorola E815
Kyocera KPC650 Support
Kyocera KX1v Support
Motorola MOTO Q™ music 9m
Nokia 6256i
Motorola T720
LG VX10
Sharp KIN™ ONE
Sharp KIN™ TWO
Samsung Sway™
Verizon Converged VOIP Device
Nokia 6205
G Pad™ 10.1 LTE
G Pad™ 7.0 LTE
Samsung SCH-a850
Samsung SCH-n330
Transpyre™ Prepaid
Samsung SCH-u540
Samsung Galaxy Tab® (7.7)
Motorola Krave™ ZN4
SCH-u410 Prepaid
GizmoPal™
Samsung SCH-u620
Motorola Adventure™ V750
Pantech PN-820
Verizon Wireless AirCard® 595
G'zOne Boulder™ Black and Silver
Nokia 7205 Intrigue™
Motorola Q™
Motorola MOTORIZR Z6tv
Motorola MOTOKRZR K1m
Samsung Galaxy Tab® 4
Nokia 2605 Mirage
Motorola W385
HP® Mini 210-1076NR Netbook Support
Motorola W315
Motorola V325xi
Motorola Rival™
LG Optimus Exceed™ 2
Motorola V325i
Samsung Alias™
Nokia 2366i
Motorola MOTO™ Z6c World Edition
Motorola MOTO™ VU204
Samsung SCH-a670
Samsung Galaxy Tab® (10.1)
Samsung SCH-a650
Samsung Omnia® II
LG VX4600
Verizon Wireless Salute™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Pantech Jest™ 2
BlackBerry® 7750 Support
Kyocera 7135 Smartphone Support
Verizon Wireless Escapade®
Verizon Wireless CDM8975
Samsung Saga™
Motorola C333
Samsung Reality™
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2 Support
Verizon Wireless XV6600 without Camera
Samsung Smooth™
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola V265
Motorola T300p
Kyocera K404 Support
Motorola V710
Nokia 7705 Twist™
Nokia 2705 Shade™ Non-Camera
Motorola MOTO Q™ 9c
Sierra Wireless AirCard® 580
LG VX7000
Samsung N150 Netbook
Moto X™ - Designed by You (2nd Generation)
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
HP® Mini 110-3098NR Netbook Support
Samsung i600 Smartphone
Motorola V60p
Verizon KPC680 ExpressCard®
Verizon Wireless G'zOne Type-S
Samsung FlipShot®
Nokia 3589i
Motorola C343
Verizon Wireless V640
Samsung SCH-a990
DROID XYBOARD 10.1 by MOTOROLA
Nokia 2128i
Motorola T730
LG VX4400B
Kyocera KWC 2325 Prepaid Support
Samsung i700 Pocket PC
Samsung Galaxy Camera®
Kyocera KWC 2325 Support
Samsung SCH-a310
Samsung SCH-a530
Motorola V60s
Sharp KIN™ TWOm
Sharp KIN™ ONEm
Nokia 2285
Lumia 2520 Prepaid
Motorola V120e
Sierra Wireless AirCard® 555D
HTC Merge® Support
Samsung Gleam®
Verizon Wireless USB727 Modem
Motorola XOOM™ 4G LTE
Samsung Juke
Nokia 6215i
Nokia 6015i Prepaid
Verizon Wireless Blitz® Prepaid
Verizon Wireless Adamant™
Samsung Galaxy Note® 10.1 2014 Edition
DROID Eris by HTC Support
Samsung SCH-a870
Motorola DEVOUR™ with MOTOBLUR™
Nokia 6236i
Samsung SCH-i730
Samsung Rogue™
Samsung Renown™
Samsung SCH-u410
Samsung SCH-u430
Motorola MOTOSLVR L7C
Samsung Trance™
Samsung Continuum™
Samsung Omnia®
BlackBerry® 7250 Support
Samsung SCH-u550
LG VX4700
Verizon Wireless USB1000 Global USB Modem
Verizon Wireless Razzle™
LG VX8000
Samsung SCH-a890
Samsung SCH-i760
Samsung Glyde™
Pantech PN-210
Motorola RAZR V3c
Verizon Wireless V740 ExpressCard
Samsung Gem™
HTC Touch Pro™ Support
Verizon Wireless UM150 USB Modem
DROID R2D2 by MOTOROLA
Samsung Zeal™
Motorola CITRUS™
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830
HTC Apache XV6700
Apple® iPad®
Pantech PN-215
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Motorola V65p

Multimedia Messaging FAQs

[FAQs]

General Information
  1. What is Multimedia Messaging?

    A multimedia message is message sent or received on your mobile device that contains a picture, video or other multimedia file attached. Group messages are also considered multimedia messages.

    Multimedia files include:

    • Pictures
    • Videos (with sound)
    • Voice Memo
    • Street address (i.e., your location or a point of interest like a store or restaurant)
    • vCard


    Multimedia messaging is also commonly referred to as MMS or picture and video messaging.

    Note: Devices that can record and send videos can also send and receive picture messages. However, not all picture messaging devices are able to record and send video messages.



  2. Will I be able to send and receive photos and videos right away with my new device?

    Yes, if your device is capable of multimedia messaging, you can send and receive photos and videos right away.



  3. What is the maximum picture resolution I can take using the camera on my device?

    The maximum picture resolution will vary based on the type of device you have. Please refer to your device's User Guide for information on adjusting the resolution.



  4. Can I send and receive multimedia messages with someone on another domestic mobile network?

    Yes, you can send and receive multimedia messages with any wireless carrier in the US.

    Note: AT&T will only accept video messages with file sizes of 100 KB or less. If this size is exceeded, AT&T will deliver the message, but not the video attachment. Before sending a video message to an AT&T customer, check the size of the video to make sure it's 100 KB or less. All video messages sent from AT&T customers to you will be delivered.



  5. Can I combine both pictures and videos within a message?

    Yes, however, the ability to combine both pictures and videos within a message will vary based on the type of device you have.



Saving Messages
  1. How many pictures and videos can I save on my device?

    It depends on how big the pictures and videos are and how much storage space is available on your device. To free up space, you can upload your pictures and videos to Verizon Cloud.



  2. Will multimedia messages in my device's inbox expire?

    No, messages you receive on your device remain in your inbox until you delete them.



Sending and Receiving Messages
  1. Can I send pictures and videos to an email address from my mobile device?

    Yes, you can type an email address into the To field of your device's messaging app to send a message to it.

    Note: Multimedia messages addressed to Vtext.com email addresses (e.g., 5555551234@vtext.com) will display as standard text messages. The 160-character limit will apply, and photos, sounds, other graphics or videos won't display. We don't recommend sending multimedia messages to Vtext addresses.



  2. How do I send international multimedia messages?

    To send an international multimedia message:

    1. Go to our International Messaging page and select the country you want to message from the dropdown. This page will let you know if the country you're trying to message is able to receive multimedia messages and provide dialing instructions.

    2. In the To field of the messaging app on your mobile device, enter the international dial code and country code provided on the International Messaging page. Then enter the international mobile number you want to message.

    3. Attach a photo, video or other multimedia file and send the message.
       

    Note: Steps vary by device. Refer to the Interactive Simulator for your device for step-by-step visual instructions.

    You've successfully sent an international message.



  3. How much does it cost to send or receive a domestic multimedia message?

    The cost for sending and receiving a multimedia message depends on which plan you have.

    • The MORE Everything Plan : Unlimited multimedia messaging is included and you won't be charged per message. Learn more about The MORE Everything Plan.

    • Messaging Monthly Plans: If you subscribe to a messaging plan that includes a monthly multimedia message allowance, each multimedia message sent and received will be deducted. If you exceed your multimedia messaging monthly allowance, excess messages sent and received will cost $0.20 each.

    • Pay as you go: It costs $0.25/recipient to send or receive a multimedia message (including sounds and text).


  4. How much does it cost to send or receive multimedia messages to or from an international mobile number?

    If you have The MORE Everything Plan, unlimited international text and multimedia messaging is included. With all other plans, it costs $0.50/recipient to send an international multimedia message and $0.25 to receive a message.

    Note: Sending and receiving multimedia messages from Canadian carrier mobile addresses is considered the same as a domestic multimedia message. Each message will apply to your existing messaging allowance, or if you're on a pay as you go messaging plan, it will cost $0.25/message per recipient.



  5. Will I get charged extra for sending or receiving a multimedia message while roaming internationally?

    Yes, you'll receive an extra charge while roaming internationally. When you send or receive a multimedia message domestically, there isn't a data transport charge. The message itself is either $0.25 or deducts from any applicable messaging package.

    While traveling internationally, the following data transport charges apply on top of the message charge when you send or receive multimdia messages:

    Data Roaming Rates

    • Canada - $0.002/KB
    • Mexico - $0.005/KB
    • All others - $0.02/KB

    Average Message Size by Device Megapixel Rating

    • VGA (0.3 megapixel) camera devices - 80 KB
    • 1.2 and 1.3 megapixel devices - 150 KB
    • 2 megapixel devices - 225 KB
    • 3 megapixel devices - 425 KB
    • 5 megapixel devices - 750 KB
    • Video Messages - 200 KB to 350 KB maximum

    For example, a 2 megapixel picture message would be 225 KB times the above rates, equaling approximate charges of $0.45 in Canada, $1.13 in Mexico and $4.50 in all others.

    Notes:

    • These are approximate average picture capture sizes. Creating a slide show or adding sound and text to the multimedia message can grow the file size larger to a maximum of 500 KB for devices that have less than a 5 megapixel camera and up to 1.2 MB for 5 megapixel devices.

    • To reduce the size of the message, you can reduce the resolution of the pictures before capturing, or in the case of a video message, shorten the record time.


    To see the countries where you can roam and send multimedia messages, refer to the Data Roaming Charges page.



  6. Can I send multimedia messages to more than one person at a time?

    Yes, you can. If you're on The MORE Everything Plan you aren't charged per recipient.

    If you have a Pay As You Go Plan, you pay $0.25/message per recipient regardless of how many recipients you send it to (up to 10 recipients). For example, if you send a multimedia message to three recipients in one message, the charge would be $0.75 (three recipients multiplied by $0.25).



  7. Can I take and send pictures and videos anywhere in the country?

    You can take a picture or record a video anywhere you are, even outside of the United States. However, you can only send and receive multimedia messages when you're within the Verizon Wireless Coverage Area.



  8. What size are the pictures and videos I can send in a multimedia message? Can I change the size?

    The file size of pictures taken with your device will vary based on the picture resolution and quality settings within the device. Refer to your device's User Guide for more information on these settings.

    Note: Some devices, with cameras 2 megapixels and larger, may automatically reduce the file size of large videos down to the maximum 500 KB limit before sending.



  9. Can I still send normal text messages with a multimedia messaging device?

    Yes, you can still send text messages from multimedia messaging devices. Charges for text messages are based on your text messaging plan.



  10. If my device is turned off, will I still receive multimedia messages?

    Yes, if your device is turned off, you'll still receive messages. If your device isn't receiving service (e.g., you're on an airplane or driving through a tunnel), your messages will be stored for up to 5 days. As long as you turn on your device within that time period while in the Verizon Wireless Coverage Area, your messages will be forwarded to your device.



  11. How many text characters can be entered into a multimedia message?

    In a multimedia message, you can enter a maximum of 400 characters (a space counts as 1 character) per slide and up to 9 slides.



  12. Can I control how and when I receive multimedia messages on my device?

    Your multimedia messaging device is configured to automatically download and display new multimedia messages. You can configure your device to notify you when a new multimedia message is received (prompt mode).

    When in prompt mode, before a new multimedia message is downloaded to your device, you'll receive a non-billable notification. The notification will include the sender's email address or mobile number and give you the option of downloading the message, delaying download until a later time, or rejecting the message. If you reject the message, it won't be downloaded, and you won't be charged for it.

    For instructions on how to configure your device to prompt mode, please refer to your User Guide.



  13. Can I add a voice memo to any picture message?

    Yes, if you send your picture message to a Verizon Wireless multimedia messaging device or email address, the recipient will be able to hear your memo as part of the slide it was added to.

    Voice memos can't be added to video messages. The only sound available for a video message is the sound captured during the video recording.



Online Storage
  1. Can I create photo albums using Verizon Cloud or Backup Assistant℠ Plus?

    Yes, with Verizon Cloud or Backup Assistant Plus, you can upload photos and create albums.



  2. Am I able to send multimedia messages from Verizon Cloud or Backup Assistant Plus?

    Yes, you can send picture, video and email messages with Verizon Cloud and Backup Assistant Plus.



  3. Can I still send multimedia messages from my phone even though PIX Place is only available to active users?

    Yes, changes to the online album service didn't impact your ability to send multimedia messages from your phone. However, the recipient of your message may or may not be able to view the message depending on the recipient phone's capabilities and whether or not the recipient has an active PIX Place account.



  4. How do I view multimedia messages sent to me if my phone can’t receive them?

    If you don't have an active PIX Place account, you'll need to upgrade to a phone that has a camera feature to view multimedia messages.



  5. What is the Verizon Cloud upgrade for Multimedia Messaging / PIX Place Online Album?

    The Multimedia Messaging / PIX Place Online Album has been upgraded to Verizon Cloud. For more information on this upgrade, please refer to our PIX Place FAQs.



Troubleshooting
  1. Why can't I send a message when selecting "Send Multimedia Message" through the online PIX Place messaging service?

    The ability to send a multimedia message using PIX Place requires an active online album account. As of 3/29/13, you can no longer create new PIX Place Online Album accounts.

    If you'd like to send multimedia messages online, you can activate a free Verizon Messages account.



  2. Why am I notified that the upload wasn’t successful when I try to upload photos from my phone’s “Upload to Online Album” feature?

    As of 3/29/13, the Upload to Online Album is only available to active Online Album subscribers.



  3. Why am I unable to access my PIX Place Online Album from my phone’s web browser?

    As of 3/29/13, only active PIX Place Online Album subscribers are able to access the website.



  4. Why am I unable to send an email to some people with PIX Place email addresses?

    As of 3/29/13, only recipients with an active Online Album account may receive emails using a PIX Place email address. You'll receive a text message stating that the message wasn't delivered if the recipient doesn't have an active account.



Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Visit @VZWSupport

Connect with us on Facebook

Post a support question on our wall and get a response from a Verizon Expert.

Visit Verizon Wireless Facebook

Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store