Messaging

Messaging is a quick and easy way to stay in contact, even if you aren't able to talk on the phone. Instantly send pictures, videos, links and more right from your mobile device, and group chat with multiple friends and family members.
Select Your Device
Apple® iPhone® 6
Samsung Galaxy S® 5
Apple® iPhone® 6 Plus
Apple® iPhone® 5s
Samsung Galaxy S® 4
Samsung Galaxy S® 6
Apple® iPhone® 5c
DROID MAXX by MOTOROLA
Samsung Galaxy Note® 4
Apple® iPad® 2
Apple® iPhone® 5
Apple® iPhone® 4s
Samsung Convoy™ 3
LG G3
Apple® iPhone® 4
Samsung Galaxy Core Prime™
Droid Turbo by Motorola
Verizon Ellipsis™ 7
Samsung Galaxy S® III
Droid Turbo in Ballistic Nylon
Verizon Ellipsis™ Jetpack®
Samsung Galaxy Note® 3
LG G2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Ellipsis™ 8
DROID RAZR M by MOTOROLA
Samsung Galaxy S® 6 edge
Samsung Network Extender
LG Cosmos™ 3
DROID MINI by MOTOROLA
Jetpack® MiFi® 6620L
LG G4™
HTC One® (M8)
Sony Xperia® Z3v
DROID ULTRA by MOTOROLA
LG G Pad 8.3 LTE
LG Revere® 3
Brigadier™ by Kyocera
LG Extravert™ 2
Verizon Wireless Home Phone
Pantech 4G LTE Global USB Modem UML290
Casio G'zOne Commando® 4G LTE
Samsung Galaxy Note® II
Galaxy Note® Edge
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Gusto® 3
Nokia Lumia 928
Samsung Galaxy S® 4 mini
LG G Vista
Verizon 4G LTE Broadband Router with Voice
Moto X™ by Motorola
Moto X™ (2nd Gen.)
Casio G'zOne Ravine® 2
DuraXV
HTC One®
Samsung Brightside™
Casio G'zOne Commando®
LG Optimus Exceed™ 2
Ellipsis™ Jetpack® MHS800L
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
HTC One M9
Samsung Gusto® 2
G Pad™ 7.0 LTE
Moto G™ by Motorola
DROID DNA by HTC
DROID RAZR MAXX HD by MOTOROLA
Samsung Galaxy J1™ Prepaid
DROID RAZR by MOTOROLA
Nokia Lumia 822
DROID RAZR HD by MOTOROLA
Samsung Convoy™ 2
LG Exalt™
Lucid™3 by LG
Samsung Galaxy S® III mini
Samsung Intensity® II
Verizon 4G LTE USB Modem UML295
Nexus 6™
Samsung Intensity® III
Gear S®
DROID RAZR MAXX by MOTOROLA
Transpyre™ Prepaid
Nokia Lumia Icon
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Moto E™ Prepaid
LTE Internet (Installed)
BlackBerry® Bold™ 9930 smartphone
GizmoPal™
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy Tab® 4 (10.1)
iPad® Air 2
Microsoft Lumia 735
LG Cosmos™ 2
Samsung Illusion™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
DROID Eris by HTC
LG Octane™
DROID 4 by MOTOROLA
Samsung Convoy™
LG Revere®
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Lucid™2 by LG
Verizon 4G LTE USB Modem 551L
BlackBerry® Z10 smartphone
Lucid™ by LG
LG Revere® 2
G Pad™ 10.1 LTE
Blackberry Classic
HTC One® remix
Samsung Gusto®
HTC Desire® 612
BlackBerry® Z30 smartphone
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG enV®3
LG Cosmos™
HTC One® (M8) for Windows®
Apple® iPad® Air™
Windows Phone 8X by HTC
Samsung Galaxy Stellar™
DROID BIONIC by MOTOROLA
HTC One® max
Samsung Haven™
Enact™ by LG
Verizon Wireless AirCard® 595
BlackBerry® Q10 smartphone
Hydro ELITE by KYOCERA
Galaxy Nexus by Samsung
Samsung Galaxy™ Stratosphere™ II
LG Accolade™
Pantech Perception™
Samsung Galaxy Tab® S
LG Extravert™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
DROID INCREDIBLE 2 by HTC
Verizon 4G LTE Broadband Router
Verizon SureResponse®
Samsung Galaxy Tab® 2 (7.0)
Samsung Galaxy Tab®
Casio G'zOne Ravine®
Samsung Galaxy Tab® 4 (8.0)
Apple® iPad® mini
iPad® mini 3
Samsung Galaxy Tab® 2 (10.1)
DROID INCREDIBLE 4G LTE by HTC
Samsung Galaxy Note® Pro
Moto X™ - Designed by You (2nd Generation)
DROID X2 by MOTOROLA
DROID X by MOTOROLA
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Lancet™
Samsung Galaxy™ Stratosphere™
Spectrum™ 2 by LG
Pantech Jest™ 2
Luge™ by Motorola Prepaid
Samsung Knack™
Samsung Intensity®
LG enV® TOUCH
Apple® iPad® with Wi-Fi + 4G
DROID 3 by MOTOROLA
Google Nexus 7
Motorola Barrage™
BlackBerry® Bold 9650 smartphone
Samsung Galaxy Legend™
THUNDERBOLT™ by HTC
LG VX8300
LG 4G LTE USB Modem VL600
Samsung SCH-u340
Apple® iPad® with Retina display
LG Cosmos™ Touch
Pantech Hotshot™
Motorola MOTO™ W755
Samsung Fascinate™
LG enV®2
LG G Pad™ X8.3
DROID by MOTOROLA
Moto X™ - Designed by You
HTC Rezound™
Apple® iPad® mini with Retina display
Pantech Breakout™
Motorola RAZR V3m
Samsung ATIV SE™
Motorola XOOM™ 4G LTE
Casio G'zOne Boulder®
DROID INCREDIBLE by HTC
Samsung ATIV Odyssey™
DROID CHARGE by SAMSUNG
Intuition™ by LG
Samsung Alias™ 2
Nokia 2366i
Verizon MiFi™2200 Intelligent Mobile Hotspot
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Marauder™
Verizon Wireless USB760 Modem
LG VX5500
BlackBerry® Bold™ 9930 smartphone without camera
LG Migosm
LG Optimus Exceed™ Prepaid
Dell™ Vostro™ V13 Laptop
Samsung Galaxy Note® 10.1 2014 Edition
Samsung Smooth™
Samsung Galaxy Note® 10.1
LG VX8360
HTC Rhyme™
Samsung Galaxy Tab® (10.1)
Casio G'zOne Brigade®
Casio G'zOne Rock™
Nokia Lumia 2520
LG VX5400
Samsung Alias™
DROID 2 GLOBAL by MOTOROLA
DROID 2 by MOTOROLA
LG Terra™
Spectrum™ by LG
LG Optimus Zone™
Sony Xperia® Z2
HTC Desire® 526 Prepaid
Pantech PN-215
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Tab® 4
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
BlackBerry® Storm2™ 9550 smartphone Prepaid
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Reality™
LG Vortex™
Apple® iPad®
BlackBerry® Tour™ 9630 smartphone
Pantech Crux™
Verizon Wireless UM175 USB Modem
Motorola RAZR V3m in Gray
Motorola MOTO™ VU204
Motorola W385
Revolution™ by LG
LG Ally™
Verizon Converged VOIP Device
LG VX8350
DROID XYBOARD 8.2 by MOTOROLA
LG Chocolate® Touch
BlackBerry® Curve™ 9330 smartphone
LG Enlighten®
Casio G'zOne Ravine® 2 Non-Camera
Samsung Galaxy Tab® (7.7)
Samsung SCH-u410
Verizon Wireless USB720 Modem
Motorola MOTOKRZR K1m
Delphi Connect
Blackberry Classic Non-Camera
DROID PRO by MOTOROLA
LG Dare™
Motorola Adventure™ V750
Pantech Caper™ Prepaid
BlackBerry® Torch™ 9850 smartphone
BlackBerry® Curve™ 8330 smartphone
Verizon Wireless CDM8975
Casio EXILIM
Verizon Wireless G'zOne Type-S
Verizon Wireless Escapade®
Sony Xperia® PLAY
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Curve™ 8530 smartphone
LG Voyager™
Samsung Juke
Pantech PN-210
HTC Trophy™
DROID XYBOARD 10.1 by MOTOROLA
BlackBerry® 8830 World Edition smartphone
Samsung Continuum™
G'zOne Boulder™ Black and Silver
BlackBerry® Curve™ 9370 smartphone
LG VX5300
LG enV®
Verizon Wireless UM150 USB Modem
Nokia 6015i Prepaid
Samsung SCH-u430
Verizon Wireless Salute™
Samsung Zeal™
HP® Mini 1151NR Netbook
LG VX5200
Verizon Wireless PC5750 PC Card
Samsung Rogue™
LG Chocolate®
Nokia 2705 Shade™ Non-Camera
Motorola W315
Verizon Wireless USB727 Modem
Samsung SCH-u540
Jest™
Samsung Galaxy Camera®
Motorola Entice™
Verizon Wireless Razzle™
Motorola RAZR V3c
Motorola V325i
BlackBerry® Curve™ 9310 smartphone
Motorola E815
Motorola XOOM™
Samsung SCH-a650
Lumia 2520 Prepaid
Samsung SCH-a930
LG VX6100
LG VX8700
LG Clout™
Motorola MOTO Q™ 9c
Motorola Rival™
LG Chocolate® 3
Gateway® LT2016u Netbook
Motorola MOTO™ Z6c World Edition
LG VX3200
HP® Pavilion dm1-3010nr Notebook
LG Glance™
Samsung SCH-u550
Sierra Wireless AirCard® 555D
Verizon Wireless Adamant™
Motorola CITRUS™
LG Versa™
Samsung SCH-a670
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Sierra Wireless AirCard® 580
Samsung SCH-a870
Motorola V325
Sharp KIN™ ONE
Motorola DEVOUR™ with MOTOBLUR™
LG Fathom®
Samsung Omnia® II
Samsung Gleam®
Samsung Trance™
LG VX4500
LG VX4650
Samsung Glyde™
HP® Mini 311-1037NR Netbook
Verizon Wireless G'zOne Type-S Push to Talk without Camera
DROID R2D2 by MOTOROLA
LG VX8100
LG VX6000
Compaq® Mini CQ10-688nr Netbook
Pantech PN-820
Nokia 7705 Twist™
Samsung Gem™
Motorola MOTO™ Z6cx World Edition without Camera
LG VX3300
Motorola Krave™ ZN4
Verizon Wireless PN-300
Samsung SCH-a950
Samsung N150 Netbook
Samsung Renown™
Samsung Sway™
HTC® Ozone™ with TALKS™ for Verizon Wireless
BlackBerry® 7250
Verizon Wireless CDM8950
Nokia 7205 Intrigue™
Motorola V60s
Nokia 6215i
Verizon MiFi® 4G LTE Global USB Modem U620L
Nokia 6205
HP® Mini 110-1046NR Netbook
Samsung SCH-u620
Samsung SCH-i760
Motorola V276
HTC Merge®
Kyocera KX414
Sharp KIN™ TWOm
Verizon Wireless V740 ExpressCard
LG VX9400
Samsung FlipShot®
Kyocera KPC650
Kyocera SE47
HP® Pavilion dm1-2010nr Entertainment Notebook
Samsung i700 Pocket PC
LG V
Verizon AD3700 Global USB Modem
Motorola Rapture™ VU30
Motorola V710
Samsung SCH-a310
Motorola V120e
Motorola MOTOSLVR L7C
Samsung Omnia®
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Nokia 2705 Shade™
HP® Mini 210-1076NR Netbook
Verizon Wireless CDM 7075
Kyocera K323
Kyocera KX1v
Sharp KIN™ TWO
LG VENUS™
Motorola Q™
Samsung i600 Smartphone
Nokia 2605 Mirage
Samsung SCH-a610
Verizon Wireless Blitz® Prepaid
Samsung SCH-a970
Nokia 6315i
Samsung SCH-a850
BlackBerry® 7750
Motorola V265
Samsung SCH-a795
Nokia 3589i
Samsung SCH-a530
Nokia 2285
Verizon Wireless USB1000 Global USB Modem
SCH-u410 Prepaid
Motorola C333
Samsung SCH-a790
Motorola V60p
Samsung SCH-a990
Nokia 2128i
Nokia 6236i
Verizon Wireless U630 PC Card
Motorola MOTO Q™ music 9m
Motorola T720
Motorola MOTORIZR Z6tv
Verizon KPC680 ExpressCard®
Motorola V65p
Verizon Wireless V620
Kyocera KX2
Kyocera K404
Verizon Wireless V640
Samsung SCH-i730
HTC Touch Pro™
Samsung SCH-a630
Motorola V276 Prepaid
Samsung SCH-n330
Motorola V325xi
Samsung Saga™
Verizon Wireless XV6600 without Camera
Motorola T300p
Nokia 6305i
LG VX2000
HP® Mini 110-3098NR Netbook
Motorola C343
Motorola T730
Sharp KIN™ ONEm
Kyocera KX444
LG VX4700
Samsung SCH-a890
Samsung SCH-i830
HTC Apache XV6700

Multimedia Messaging FAQs

[FAQs]

General Information
  1. What is Multimedia Messaging?

    A multimedia message is message sent or received on your mobile device that contains a picture, video or other multimedia file attached. Group messages are also considered multimedia messages.

    Multimedia files include:

    • Pictures
    • Videos (with sound)
    • Voice Memo
    • Street address (i.e., your location or a point of interest like a store or restaurant)
    • vCard


    Multimedia messaging is also commonly referred to as MMS or picture and video messaging.

    Note: Devices that can record and send videos can also send and receive picture messages. However, not all picture messaging devices are able to record and send video messages.



  2. Will I be able to send and receive photos and videos right away with my new device?

    Yes, if your device is capable of multimedia messaging, you can send and receive photos and videos right away.



  3. What is the maximum picture resolution I can take using the camera on my device?

    The maximum picture resolution will vary based on the type of device you have. Please refer to your device's User Guide for information on adjusting the resolution.



  4. Can I send and receive multimedia messages with someone on another domestic mobile network?

    Yes, you can send and receive multimedia messages with any wireless carrier in the US.

    Note: AT&T will only accept video messages with file sizes of 100 KB or less. If this size is exceeded, AT&T will deliver the message, but not the video attachment. Before sending a video message to an AT&T customer, check the size of the video to make sure it's 100 KB or less. All video messages sent from AT&T customers to you will be delivered.



  5. Can I combine both pictures and videos within a message?

    Yes, however, the ability to combine both pictures and videos within a message will vary based on the type of device you have.



Saving Messages
  1. How many pictures and videos can I save on my device?

    It depends on how big the pictures and videos are and how much storage space is available on your device. To free up space, you can upload your pictures and videos to Verizon Cloud.



  2. Will multimedia messages in my device's inbox expire?

    No, messages you receive on your device remain in your inbox until you delete them.



Sending and Receiving Messages
  1. Can I send pictures and videos to an email address from my mobile device?

    Yes, you can type an email address into the To field of your device's messaging app to send a message to it.

    Note: Multimedia messages addressed to Vtext.com email addresses (e.g., 5555551234@vtext.com) will display as standard text messages. The 160-character limit will apply, and photos, sounds, other graphics or videos won't display. We don't recommend sending multimedia messages to Vtext addresses.



  2. How do I send international multimedia messages?

    To send an international multimedia message:

    1. Go to our International Messaging page and select the country you want to message from the dropdown. This page will let you know if the country you're trying to message is able to receive multimedia messages and provide dialing instructions.

    2. In the To field of the messaging app on your mobile device, enter the international dial code and country code provided on the International Messaging page. Then enter the international mobile number you want to message.

    3. Attach a photo, video or other multimedia file and send the message.
       

    Note: Steps vary by device. Refer to the Interactive Simulator for your device for step-by-step visual instructions.

    You've successfully sent an international message.



  3. How much does it cost to send or receive a domestic multimedia message?

    The cost for sending and receiving a multimedia message depends on which plan you have.

    • The MORE Everything Planâ„ : Unlimited multimedia messaging is included and you won't be charged per message. Learn more about The MORE Everything Plan.

    • Messaging Monthly Plans: If you subscribe to a messaging plan that includes a monthly multimedia message allowance, each multimedia message sent and received will be deducted. If you exceed your multimedia messaging monthly allowance, excess messages sent and received will cost $0.20 each.

    • Pay as you go: It costs $0.25/recipient to send or receive a multimedia message (including sounds and text).


  4. How much does it cost to send or receive multimedia messages to or from an international mobile number?

    If you have The MORE Everything Plan, unlimited international text and multimedia messaging is included. With all other plans, it costs $0.50/recipient to send an international multimedia message and $0.25 to receive a message.

    Note: Sending and receiving multimedia messages from Canadian carrier mobile addresses is considered the same as a domestic multimedia message. Each message will apply to your existing messaging allowance, or if you're on a pay as you go messaging plan, it will cost $0.25/message per recipient.



  5. Will I get charged extra for sending or receiving a multimedia message while roaming internationally?

    Yes, you'll receive an extra charge while roaming internationally. When you send or receive a multimedia message domestically, there isn't a data transport charge. The message itself is either $0.25 or deducts from any applicable messaging package.

    While traveling internationally, the following data transport charges apply on top of the message charge when you send or receive multimdia messages:

    Data Roaming Rates

    • Canada - $0.002/KB
    • Mexico - $0.005/KB
    • All others - $0.02/KB

    Average Message Size by Device Megapixel Rating

    • VGA (0.3 megapixel) camera devices - 80 KB
    • 1.2 and 1.3 megapixel devices - 150 KB
    • 2 megapixel devices - 225 KB
    • 3 megapixel devices - 425 KB
    • 5 megapixel devices - 750 KB
    • Video Messages - 200 KB to 350 KB maximum

    For example, a 2 megapixel picture message would be 225 KB times the above rates, equaling approximate charges of $0.45 in Canada, $1.13 in Mexico and $4.50 in all others.

    Notes:

    • These are approximate average picture capture sizes. Creating a slide show or adding sound and text to the multimedia message can grow the file size larger to a maximum of 500 KB for devices that have less than a 5 megapixel camera and up to 1.2 MB for 5 megapixel devices.

    • To reduce the size of the message, you can reduce the resolution of the pictures before capturing, or in the case of a video message, shorten the record time.


    To see the countries where you can roam and send multimedia messages, refer to the Data Roaming Charges page.



  6. Can I send multimedia messages to more than one person at a time?

    Yes, you can. If you're on The MORE Everything Plan you aren't charged per recipient.

    If you have a Pay As You Go Plan, you pay $0.25/message per recipient regardless of how many recipients you send it to (up to 10 recipients). For example, if you send a multimedia message to three recipients in one message, the charge would be $0.75 (three recipients multiplied by $0.25).



  7. Can I take and send pictures and videos anywhere in the country?

    You can take a picture or record a video anywhere you are, even outside of the United States. However, you can only send and receive multimedia messages when you're within the Verizon Wireless Coverage Area.



  8. What size are the pictures and videos I can send in a multimedia message? Can I change the size?

    The file size of pictures taken with your device will vary based on the picture resolution and quality settings within the device. Refer to your device's User Guide for more information on these settings.

    Note: Some devices, with cameras 2 megapixels and larger, may automatically reduce the file size of large videos down to the maximum 500 KB limit before sending.



  9. Can I still send normal text messages with a multimedia messaging device?

    Yes, you can still send text messages from multimedia messaging devices. Charges for text messages are based on your text messaging plan.



  10. If my device is turned off, will I still receive multimedia messages?

    Yes, if your device is turned off, you'll still receive messages. If your device isn't receiving service (e.g., you're on an airplane or driving through a tunnel), your messages will be stored for up to 5 days. As long as you turn on your device within that time period while in the Verizon Wireless Coverage Area, your messages will be forwarded to your device.



  11. How many text characters can be entered into a multimedia message?

    In a multimedia message, you can enter a maximum of 400 characters (a space counts as 1 character) per slide and up to 9 slides.



  12. Can I control how and when I receive multimedia messages on my device?

    Your multimedia messaging device is configured to automatically download and display new multimedia messages. You can configure your device to notify you when a new multimedia message is received (prompt mode).

    When in prompt mode, before a new multimedia message is downloaded to your device, you'll receive a non-billable notification. The notification will include the sender's email address or mobile number and give you the option of downloading the message, delaying download until a later time, or rejecting the message. If you reject the message, it won't be downloaded, and you won't be charged for it.

    For instructions on how to configure your device to prompt mode, please refer to your User Guide.



  13. Can I add a voice memo to any picture message?

    Yes, if you send your picture message to a Verizon Wireless multimedia messaging device or email address, the recipient will be able to hear your memo as part of the slide it was added to.

    Voice memos can't be added to video messages. The only sound available for a video message is the sound captured during the video recording.



Online Storage
  1. Can I create photo albums using Verizon Cloud or Backup Assistant℠ Plus?

    Yes, with Verizon Cloud or Backup Assistant Plus, you can upload photos and create albums.



  2. Am I able to send multimedia messages from Verizon Cloud or Backup Assistant Plus?

    Yes, you can send picture, video and email messages with Verizon Cloud and Backup Assistant Plus.



  3. Can I still send multimedia messages from my phone even though PIX Place is only available to active users?

    Yes, changes to the online album service didn't impact your ability to send multimedia messages from your phone. However, the recipient of your message may or may not be able to view the message depending on the recipient phone's capabilities and whether or not the recipient has an active PIX Place account.



  4. How do I view multimedia messages sent to me if my phone can’t receive them?

    If you don't have an active PIX Place account, you'll need to upgrade to a phone that has a camera feature to view multimedia messages.



  5. What is the Verizon Cloud upgrade for Multimedia Messaging / PIX Place Online Album?

    The Multimedia Messaging / PIX Place Online Album has been upgraded to Verizon Cloud. For more information on this upgrade, please refer to our PIX Place FAQs.



Troubleshooting
  1. Why can't I send a message when selecting "Send Multimedia Message" through the online PIX Place messaging service?

    The ability to send a multimedia message using PIX Place requires an active online album account. As of 3/29/13, you can no longer create new PIX Place Online Album accounts.

    If you'd like to send multimedia messages online, you can activate a free Verizon Messages account.



  2. Why am I notified that the upload wasn’t successful when I try to upload photos from my phone’s “Upload to Online Album” feature?

    As of 3/29/13, the "Upload to Online Album" is only available to active Online Album subscribers.



  3. Why am I unable to access my PIX Place Online Album from my phone’s web browser?

    As of 3/29/13, only active PIX Place Online Album subscribers are able to access the website.



  4. Why am I unable to send an email to some people with PIX Place email addresses?

    As of 3/29/13, only recipients with an active Online Album account may receive emails using a PIX Place email address. You'll receive a text message stating that the message wasn't delivered if the recipient doesn't have an active account.



Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Visit @VZWSupport

Connect with us on Facebook

Post a support question on our wall and get a response from a Verizon Expert.

Visit Verizon Wireless Facebook

Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store