Select Your Device
Apple® iPhone® 6
Samsung Galaxy S® 5
Apple® iPhone® 6s Plus
Apple® iPhone® 6 Plus
Samsung Convoy™ 3
Apple® iPhone® 6s
Samsung Galaxy S® 6
Apple® iPhone® 5s
Samsung Galaxy S7
Samsung Galaxy S® 4
Samsung Galaxy Note® 4
Samsung Galaxy S7 edge
Apple® iPhone® 5c
Samsung Galaxy Note5
DROID TURBO 2
DROID MAXX by MOTOROLA
Verizon Ellipsis™ Jetpack®
Samsung Galaxy Core Prime™
Apple® iPhone® 5
Droid Turbo in Ballistic Nylon
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
LG G3
Droid Turbo by Motorola
LG G4™
Samsung 3G Network Extender
Apple® iPhone® 4s
Verizon Ellipsis™ 7
Apple® iPad® 2
Apple® iPhone® SE
Apple® iPhone® 4
Verizon Ellipsis® 8
Samsung Galaxy S® 6 edge
Verizon Jetpack® MiFi® 6620L
DROID MAXX 2
Samsung Galaxy S® III
Samsung Galaxy Note® 3
Samsung Galaxy S6 edge +
DROID MINI by MOTOROLA
LG Revere® 3
LG Cosmos™ 3
LG G2
LG G Vista
Samsung Galaxy J1™ Prepaid
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
HTC One® (M8)
DROID RAZR M by MOTOROLA
Verizon MiFi® 4G LTE Global USB Modem U620L
LG V10™
Brigadier™ by Kyocera
Samsung Galaxy J3 (2016)
LG Extravert™ 2
Ellipsis™ Jetpack® MHS800L
Casio G'zOne Commando®
Pantech 4G LTE Global USB Modem UML290
Verizon Wireless Home Phone
HTC Desire® 526
DROID ULTRA by MOTOROLA
LG G5
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG Optimus Zone™ 3 Prepaid
DuraXV
Casio G'zOne Commando® 4G LTE
Verizon 4G LTE Broadband Router with Voice
HTC One M9
Samsung 4G LTE Network Extender
LG G Pad 8.3 LTE
Casio G'zOne Ravine® 2
Samsung Galaxy J3 V
Samsung Galaxy S® 4 mini
Samsung Galaxy Note® II
GizmoPal™
Verizon 4G LTE USB Modem 551L
Galaxy Note® Edge
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Sony Xperia® Z3v
LG K4™ LTE
HTC Desire® 626
Transpyre™ Prepaid
LG K8 V
DROID TURBO 2 - Designed by You
Moto X™ by Motorola
Microsoft Lumia 735
Moto E™ Prepaid
Nokia Lumia 928
Nexus 6
Samsung Convoy™ 2
Moto G™ by Motorola
Samsung Brightside™
Moto X™ (2nd Gen.)
Verizon 4G LTE USB Modem UML295
LG Exalt™
Samsung Gusto® 2
hum by Verizon
Verizon Ellipsis® 10
GizmoPal® 2 by LG
GizmoGadget™ by LG
Samsung Convoy® 4
Nokia Lumia 822
BlackBerry® Bold™ 9930 smartphone
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Nokia Lumia Icon
Verizon 4G LTE Broadband Router
Samsung Intensity™ II
HTC One®
iPad® Pro
Verizon Wireless AirCard® 595
Gear S2
LG Revere®
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
LG Optimus Zone™ 2 Prepaid
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Terra™
LG Cosmos™ 2
DROID RAZR by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Optimus Exceed™ 2
LG Octane™
Verizon LTE Internet and Home Phone
Blackberry Classic
Lucid™3 by LG
Samsung Galaxy Tab® 2 (7.0)
Samsung Galaxy S® III mini
DROID RAZR MAXX HD by MOTOROLA
Samsung Intensity™ III
HTC One® (M8) for Windows®
DROID INCREDIBLE 4G LTE by HTC
Gear S®
iPad® Air 2
LG Revere® 2
LTE Internet (Installed)
Samsung Convoy™
Lancet™ for Android™
Verizon SureResponse®
HTC 10™
Lancet™
LG Accolade™
Watch Urbane™ 2nd Edition LTE
PRIV™ by Blackberry®
DROID RAZR MAXX by MOTOROLA
DROID RAZR HD by MOTOROLA
DROID DNA by HTC
LG enV®3
LG Exalt™II
Apple® iPad® mini with Retina display
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
LG G Pad™ X8.3
Apple® iPad® Air™
G Pad™ 10.1 LTE
HTC One® remix
Samsung Galaxy Tab S2
Samsung Gusto®
Casio G'zOne Ravine®
LG Cosmos™
G Pad™ 7.0 LTE
Enact™ by LG
Apple® iPad® with Wi-Fi + 4G
Samsung Galaxy Stellar™
Galaxy Tab E (8.0)
Verizon Wireless USB760 Modem
Kyocera DuraXV+
Samsung Galaxy Tab® 4 (10.1)
BlackBerry® Z30 smartphone
Ellipsis® Kids
Apple® iPad® mini
Motorola RAZR V3m
LG VX8300
DROID BIONIC by MOTOROLA
DROID 4 by MOTOROLA
DROID by MOTOROLA
Microsoft Surface 3
DROID 3 by MOTOROLA
Galaxy Nexus by Samsung
Lucid™ by LG
DROID INCREDIBLE 2 by HTC
DROID X by MOTOROLA
iPad Pro™ (9.7-inch)
Samsung Galaxy™ Stratosphere™ II
Samsung Illusion™
LG Extravert™
Hydro ELITE by KYOCERA
DROID X2 by MOTOROLA
BlackBerry® Bold 9650 smartphone
Samsung Galaxy Tab® 2 (10.1)
Samsung Galaxy Tab®
Google Nexus 7
Lucid™2 by LG
Samsung Haven™
Motorola Barrage™
LG Vortex™
Samsung Galaxy Tab® 4 (8.0)
HTC One® max
Verizon MiFi™2200 Intelligent Mobile Hotspot
LG 4G LTE USB Modem VL600
Galaxy Tab E
Motorola MOTO™ W755
HTC Desire® 612
Samsung Alias™ 2
LG Optimus Zone™
Samsung Intensity™
LG enV®2
Pantech Hotshot™
iPad® mini 4
LG enV® TOUCH
LG VX5500
Delphi Connect with 4G LTE Mobile Hotspot
Windows Phone 8X by HTC
Pantech Jest™ 2
Casio G'zOne Boulder®
Apple® iPad® with Retina display
Samsung Fascinate™
Pantech Breakout™
Moto X™ - Designed by You (2nd Generation)
Samsung Smooth™
BlackBerry® Tour™ 9630 smartphone
Pantech Perception™
Samsung Galaxy Note® Pro
BlackBerry® Bold™ 9930 smartphone without camera
Motorola XOOM™ 4G LTE
Moto X™ - Designed by You
LG Cosmos™ Touch
Samsung Galaxy™ Stratosphere™
Verizon Wireless UMW190 Global USB Modem
Samsung ATIV SE™
Spectrum™ 2 by LG
DROID CHARGE by SAMSUNG
LG VX8360
Samsung Knack™
LG Migosm
Samsung Galaxy Tab® (10.1)
Nokia Lumia 2520
THUNDERBOLT™ by HTC
Sony Xperia® Z2
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
ZenPad™ Z8
Pantech Marauder™
Samsung Galaxy Legend™
DROID 2 GLOBAL by MOTOROLA
Samsung Galaxy Tab® S
Verizon Converged VOIP Device
Intuition™ by LG
Samsung ATIV Odyssey™
Casio G'zOne Brigade®
DROID INCREDIBLE by HTC
Samsung SCH-u340
Motorola W385
iPad® mini 3
Verizon Wireless AirCard® 595U USB Modem
LG VX5400
Dell™ Vostro™ V13 Laptop
Samsung Gear S2 classic
Verizon Wireless UM175 USB Modem
HTC Rhyme™
DROID 2 by MOTOROLA
Casio G'zOne Rock™
Luge™ by Motorola Prepaid
Samsung Galaxy Note® 10.1
Verizon Wireless USB720 Modem
HTC Rezound™
Samsung Galaxy Tab® (7.7)
Verizon Wireless G'zOne Type-S
Samsung Galaxy Camera®
DROID PRO by MOTOROLA
BlackBerry® Pearl™ Flip 8230 smartphone
BlackBerry® Curve™ 9330 smartphone
LG Voyager™
Samsung Galaxy View
Samsung Galaxy Note® 10.1 2014 Edition
Samsung SCH-u410
Motorola MOTO™ VU204
LG Ally™
Verizon Wireless Escapade®
LG VX8350
BlackBerry® Storm2™ 9550 smartphone Prepaid
BlackBerry® Curve™ 8530 smartphone
Blackberry Classic Non-Camera
Samsung Reality™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Delphi Connect
BlackBerry® Curve™ 8330 smartphone
Samsung Juke
Revolution™ by LG
Motorola Adventure™ V750
LG Enlighten®
Spectrum™ by LG
Apple® iPad®
Samsung Alias™
HTC Trophy™
Verizon Wireless Coupe™
LG VX5300
LG Dare™
Pantech Crux™
G'zOne Boulder™ Black and Silver
LG Chocolate® Touch
Verizon Wireless UM150 USB Modem
Samsung SCH-u430
Casio G'zOne Ravine® 2 Non-Camera
HP Spectre x2
Sony Xperia® PLAY
BlackBerry® Torch™ 9850 smartphone
Verizon Wireless USB727 Modem
Verizon Wireless PC5750 PC Card
Pantech Caper™ Prepaid
Verizon Wireless CDM8975
Casio EXILIM
LG VX5200
LG Chocolate® 3
Samsung Gem™
Motorola Entice™
LG Chocolate®
Motorola W315
Motorola MOTOKRZR K1m
Sierra Wireless AirCard® 555D
BlackBerry® Curve™ 9370 smartphone
BlackBerry® 8830 World Edition smartphone
Samsung Zeal™
Samsung Omnia® II
HP® Pavilion dm1-3010nr Notebook
LG Optimus Exceed™ Prepaid
Samsung SCH-a930
Samsung SCH-a650
BlackBerry® Curve™ 9310 smartphone
LG VX6100
Motorola E815
Samsung SCH-u540
Motorola MOTO™ Z6c World Edition
Motorola V325i
DROID ERIS by HTC
LG VX3300
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG Clout™
LG VX3200
LG VX8100
Nokia 2705 Shade™ Non-Camera
DROID XYBOARD 10.1 by MOTOROLA
Motorola RAZR V3c
Sharp KIN™ ONE
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
LG VX4650
Samsung Continuum™
LG enV®
LG Versa™
Samsung SCH-a870
Sierra Wireless AirCard® 580
Samsung Gleam®
Samsung Rogue™
Jest™
Motorola DEVOUR™ with MOTOBLUR™
Pantech PN-215
LG VX4500
Verizon Wireless V740 ExpressCard
HP® Mini 1151NR Netbook
Motorola XOOM™
Verizon Wireless Razzle™
Verizon Wireless CDM8950
Gateway® LT2016u Netbook
Motorola Rival™
Samsung SCH-a670
Samsung N150 Netbook
DROID XYBOARD 8.2 by MOTOROLA
Motorola V325
LG VX8700
Samsung SCH-a950
LG Glance™
Motorola CITRUS™
Samsung Sway™
Nokia 6205
Verizon Wireless Adamant™
Samsung SCH-u550
Motorola MOTO™ Z6cx World Edition without Camera
Pantech PN-820
Motorola MOTO Q™ 9c
LG VX6000
Sharp KIN™ TWO
LG Fathom®
Nokia 2366i
Samsung FlipShot®
DROID R2D2 by MOTOROLA
Motorola Krave™ ZN4
Motorola RAZR V3m in Gray
Verizon Wireless Salute™
HP® Mini 110-3098NR Netbook
HP® Pavilion dm1-2010nr Entertainment Notebook
Spartan GoCam™
LG VENUS™
Nokia 6215i
Nokia 7705 Twist™
Samsung Trance™
Samsung Omnia®
Samsung SCH-i760
Nokia 7205 Intrigue™
HP® Mini 210-1076NR Netbook
Sharp KIN™ ONEm
Nokia 2705 Shade™
Verizon AD3700 Global USB Modem
Motorola MOTORIZR Z6tv
Samsung i700 Pocket PC
Verizon Wireless Blitz® Prepaid
Motorola Q™
LG VX9400
Samsung SCH-a630
Samsung SCH-a850
Motorola V60s
Samsung SCH-i730
Motorola V325xi
Motorola T730
Verizon Wireless USB1000 Global USB Modem
Verizon Wireless PN-300
Verizon Wireless CDM 7075
Kyocera KX1v
Motorola V265
Nokia 2128i
Compaq® Mini CQ10-688nr Netbook
Nokia 3589i
Sharp KIN™ TWOm
LG V
HTC Touch Pro™
Verizon XU870 Global ExpressCard®
HP® Mini 311-1037NR Netbook
Motorola MOTOSLVR L7C
Nokia 6315i
Verizon Wireless V640
Nokia 6236i
BlackBerry® 7250
Samsung SCH-a795
Samsung i600 Smartphone
Kyocera KX414
Samsung SCH-a310
Kyocera KX444
HTC Apache XV6700
Motorola C333
Samsung Renown™
Pantech PN-210
Samsung SCH-a970
Nokia 2285
Motorola MOTO Q™ music 9m
Nokia 2605 Mirage
Kyocera SE47
Kyocera KX2
Motorola C343
LG VX4700
Motorola MOTORAZR maxx Ve
Motorola V276
Kyocera K323
Motorola Rapture™ VU30
Motorola V276 Prepaid
Kyocera KPC650
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Samsung SCH-u620
Samsung Galaxy Tab® 4
BlackBerry® 7750
Samsung Saga™
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Motorola T300p
Kyocera K404
Motorola V710
Nokia 6305i
Samsung SCH-a790
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Samsung SCH-a990
Samsung SCH-a530
Motorola V120e
HTC Merge®
Nokia 6015i Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung SCH-a890
Samsung Glyde™
Verizon Wireless U630 PC Card
Samsung SCH-i830
Moto Z Force Droid Edition
Moto Z Droid Edition
Motorola V65p

The My Verizon App FAQs

You may have heard, we have a new My Verizon app. These FAQs are for the My Verizon app (previously named My Verizon Mobile). For information about the new My Verizon app, refer to The new My Verizon app FAQs.
General Information
  1. What is the My Verizon app?

    The My Verizon app lets you manage your Verizon Wireless account from your compatible mobile device. It makes managing your account easier and more convenient, especially when you're on-the-go.

    If your device is not compatible with the new My Verizon app, you can continue managing your account using the My Verizon app on your device. You can also sign in to My Verizon from the web browser on your mobile device or computer.

    You can access all the account features you have available in My Verizon right from your phone or tablet, including:

    • Check your balance, upgrade eligibility and usage information
    • Change your features, plan and profile information
    • Make and view payments, edit payment accounts and manage Auto Pay
    • Add a new line to your account
    • Manage services like Call Forwarding, alerts and Verizon FamilyBase®
    • Locate a store
    • Purchase accessories

    Notes:

    Data usage may apply.



  2. Why can’t I download and use the new My Verizon app?

    If you are unable to get the new My Verizon app, you may not be eligible for it yet. To use the new My Verizon app:

    • All lines on your account must be on the new Verizon Plan
    • You must have a compatible iPhone® or Android™ device using:
      • iOS 8.0 or later
      • Android 4.0 (Ice Cream Sandwich) or later


  3. Are there any charges for using or downloading the My Verizon app?

    Yes, data charges may apply.



  4. How do I know if my device is compatible with the My Verizon app?

    The My Verizon app is compatible with most devices on the following operating systems:

    • Android™
    • Apple® iOS
    • BlackBerry®
    • Windows® Phone

    On many devices it's already installed at the time of purchase. Check the App list on your device to see if it's listed. If it isn't, open the app store on your device and search for the My Verizon app. If the app appears, it's compatible with your device.

    If an app isn't available for your device, you can access My Verizon anytime from your smartphone, tablet or computer browser.

    Note: Data charges may apply.



  5. Is the information sent through the My Verizon app secure?

    We're committed to safeguarding your privacy. We use Secure Socket Layer (SSL) technology with encryption for the transmission of sensitive data. When the security lock is displayed, you can be confident that your individual information is protected.



  6. How do I access My Verizon from my mobile device?

    You access My Verizon in the My Verizon app or from your browser app:

    • The My Verizon app (available on most smartphones and tablets): Tap the My Verizon app in the App list on your device to open it.

      Note: If the app isn't in your App list, search for the My Verizon app in your device's app store and download it. If it's not available in your app store, use the Web Browser instructions below.

    • Web browser (smartphone, tablet or computer): Open the web browser and sign in to My Verizon.

    Data usage may apply.



The My Verizon App for Prepaid
  1. Is the My Verizon app available for prepaid accounts?

    Yes, the My Verizon app is available for prepaid devices. The steps to get and use the app are the same, but the options you'll see for managing your prepaid account will be slightly different than those available for a standard monthly account.



  2. How can the My Verizon app help me manage my prepaid account?

    The My Verizon app makes managing your account easier and more convenient, especially when you're on-the-go. You can use the app to:

    • Check your balance details
    • Make payments
    • Set up Auto Pay
    • View your plan details or change your plan
    • Change your features
    • Monitor your usage
    • Reset or change your Account Security Code, profile settings and Voice Mail password

    Data usage may apply.



  3. What refill options are available through the My Verizon app on my prepaid device?

    From your prepaid device, you can use the My Verizon app to:

    • Make a one-time debit or credit card payment

      Note: You can also save debit/credit card information for future use or edit your current card information.

    • Sign up for Auto Pay

    • Use a refill card

    You can also use the Payment Locator option within the My Verizon app to find the nearest replenishment locations. Either enter your ZIP code or search by city and state.



Add and Upgrade a Device
  1. How do I upgrade my device in the My Verizon app?

    You can upgrade your device with the My Verizon app or by going to the Upgrade Device page from your browser.

    To upgrade your device with the My Verizon app:

    1. Tap the Devices tab at the top.
    2. Select which line you want to upgrade. Lines that are eligible for an upgrade will be labeled UPGRADE AVAILABLE.
    3. Select the device you want to order.
    4. Here you can choose to trade-in your current device or skip this step. When you trade in your device, you'll receive a Verizon Wireless gift card for the amount of your device's trade-in value. To skip this step tap No Thanks, Skip Trade In.

      To trade in your device:
      1. Answer the questions about your device's condition. It's important you provide an accurate description of your device's condition. If the device is not in the condition you described this could affect your trade-in credit amount. To learn more, visit our Device Trade-In Program FAQs.
      2. Tap Continue.
      3. The trade-in value will display. If you agree to trade in your device for the listed amount, tap Accept this Offer. If you decide you don't want to trade in your device, tap Skip Trade-In.
         
    5. Select which device protection option you want.
    6. Tap Continue.
    7. Select a shipping method and tap Review Order.
    8. Review your order details and accept the Verizon Wireless Customer Agreement.
    9. Tap Place Order Now.

    You have successfully upgraded your device with the My Verizon app.



  2. How do I view my usage on my device?

    You can view your usage in the My Verizon app or by going to the My Usage page on your web browser.

    To view your usage for minutes, messages or data in the My Verizon app:

    Note: If you're an Account Owner or Account Manager, you can view usage for all lines on the account. If you're an Account Member, you can view usage for your line only. Learn more about My Verizon account access roles.

    1. Open the My Verizon app on your device.

    2. Open the menu.

    3. Select My Account & Billing > View Usage.

      Image: MVM Usage Summary Screenshot

    4. Your total account usage for the current bill cycle will display at the top. Tap a usage type (Data, Minutes or Messages) to view that type of usage.

      Image: MVM View Usage Screenshot

    5. The usage for any individual lines on your account will appear below. Tap an individual line to view more usage detail for that line.

      Image: MVM View Usage Screenshot

    6. The usage details for that line will display.

      Image: MVM View Usage Screenshot


  3. If I'm on a plan with multiple devices, will the usage and balance information that's displayed be for my mobile number or for the entire account?

    The Balance screen will show the balance for the entire account. The usage screens (e.g., minutes, messages, data usage) will show usage for the device you're using while accessing the app.



  4. Why doesn't the data usage estimate timestamp in the My Verizon app match the current date and time?

    Your usage information is updated in the billing system periodically. The date and time listed are the last time the billing system was updated with the information. Additionally, the billing system may be in a different time zone.



  5. How do I set usage alerts for minutes, messaging or data on my device?

    You can set usage alerts from your device with the My Verizon app or by going to the Usage Alerts page on your web browser.

    To set usage alerts in the My Verizon app:

    1. Open the My Verizon app on your device.

    2. Open the Menu.

    3. Select My Account & Billing > Manage Usage Alerts.

      Image: MVM Usage Summary Screenshot

    4. Select the type of usage alert you want to manage: data, minutes or messages.

      Image: MVM Usage Summary Screenshot

    5. To turn on Usage Alerts, tap the Send Alerts switch. A red switch indicates Usage Alerts is on.

      Image: MVM Usage Summary Screenshot

    6. Select which usage percentage(s) you want to be notified about. The switch will be red if that option is active.

      Note: In this example, we're selecting Data to set up data usage alerts. However, you can also select Minutes or Messages as well to set up minute or messaging usage alerts. The steps are essentially the same.

      Image: MVM Usage Summary Screenshot

    7. Add any phone numbers that you'd like to receive text alerts and email address that you'd like to receive email alerts.

      Image: MVM Usage Summary Screenshot

    8. Tap Save Changes.

      Image: MVM Usage Summary Screenshot

    You've successfully set up usage alerts.



  6. How do I change who receives usage alerts from my device?

    You can manage your usage alerts on your device in the My Verizon app or by going to the Usage Alerts page on your browser. Up to 5 different text recipients and 3 different email recipients, including the Account Owner, can receive an alert if usage is reached.

    To set text and email alert recipients in the My Verizon app:

    1. Open the My Verizon app on your device.

    2. Open the Menu.

    3. Select My Account & Billing > Manage Usage Alerts.

      Image: MVM Change Alerts Screenshot

    4. Add any phone numbers that you'd like to receive text alerts and email address that you'd like to receive email alerts.

      Image: MVM Change Alerts Screenshot

    5. Tap Save Changes.

      Image: MVM Change Alerts Screenshot

    You've successfully updated your usage alert recipients.



  7. How do I change features on a line in the My Verizon app?

    You can change your features on your device with the My Verizon app or by going to the Products & Apps page on your web browser.

    To change features on a line in the My Verizon app:

    Note: This action is only available for the Account Owner or Account Manager. Learn more about My Verizon Account Access Roles.

    1. On the Home screen, tap Manage Features in the Your Plan Summary section.

      Image: MVM Change Features Screenshot

      Note: Enter your Secure Login Password if prompted.

    2. To manage features for a different line on your account tap Select Another Device and choose a line.

      Image: MVM Change Features Screenshot

    3. Tap Your Current Features.

      Image: MVM Change Features Screenshot

    4. You'll see a list of features for that line.

    5. Tap Manage Feature to change options for a feature. To learn more about a feature tap the ? button.

      Image: MVM Change Features Screenshot

    6. Select a new option and tap Select Feature.

      Image: MVM Change Features Screenshot

    7. Review your changes and tap Submit.

      Note: In this example, Verizon Cloud was upgraded to more storage.
      Image: MVM Change Features Screenshot

    You've successfully changed your features.



  8. How do I get a copy of my last bill in the My Verizon app?

    To request a copy of your last bill:

    1. Open the My Verizon app on your device.

    2. Open the menu and tap My Account & Billing.

      Image: MVM Request Bill Copy Screenshot

    3. Tap Request Copy of Last Bill.

      Image: MVM Request Bill Copy Screenshot

      Note: Enter your Secure Login Password if prompted.

    4. Tap Print Your Last Bill to view a PDF version of your bill that you can print. Or tap Request a copy of your last bill to have a copy of your last bill mailed to you.

      Image: MVM Request Bill Copy Screenshot

    You've successfully requested your last bill. If you asked for it to be sent to you, you'll receive a bill within 10 business days.



  9. How do I view my upgrade eligibility status from my device?

    To view your upgrade eligibility status with the My Verizon app:

    1. Open the My Verizon app on your device.

    2. From the Home screen, tap Devices.

      Image: MVM Upgrade Eligibility Screenshot

    3. A list of your devices will display. The ones eligible for an upgrade will say Upgrade Available. Tap a line to view the upgrade eligibility date for that line.

      Image: MVM Upgrade Eligibility Screenshot

    4. The upgrade eligibility date will display.

      Image: MVM Upgrade Eligibility Screenshot


    You've successfully found your upgrade eligibility status.

     



Plan
  1. How do I switch to the new Verizon Plan on my device?

    To switch to the new Verizon Plan:

    1. Open the app. In the Your Plan Summary section tap Manage Plan.
    2. Select Switch to the new Verizon Plan.
    3. Choose the amount of data you want.
    4. Tap Switch to this plan.

    You’ve successfully switched to the new Verizon Plan.



  2. How do I change my existing plan from my device?

    If you're on The MORE Everything Plan or a Nationwide plan, you’ll be able to change your allowance and keep your plan. For all other plans, including the Verizon Plan, if you want to change your allowance you’ll need to switch to the new Verizon Plan.

    1. Open the app. In the Your Plan Summary section tap Manage Plan.
    2. Tap Select under the plan you want to change.
    3. Choose the amount of data you want.
    4. Tap Switch to this plan.

    You’ve successfully changed you plan.



Services & Apps
  1. How do I change features on a line from my device?

    You can change your features on your device with the My Verizon app or by going to the Products & Apps page on your web browser.

    To change features on a line in the My Verizon app:

    Note: This action is only available for the Account Owner or Account Manager. Learn more about My Verizon Account Access Roles.

    1. On the Home screen tap Manage Features in the Your Plan Summary section.

      Note: Enter your Secure Login Password if prompted.

    2. To manage features for a different line on your account tap Select Another Device and choose a line.
    3. Tap Your Current Features.
    4. You'll see a list of features for that line.
    5. Tap Manage Feature to change options for a feature. To learn more about a feature tap the ? button.
    6. Select a new option and tap Select Feature.
    7. Review your changes and tap Submit.
      Note: In this example, Verizon Cloud was upgraded to more storage.

    You've successfully changed your features.



Payments and Auto Pay
  1. How do I enroll in Auto Pay in the My Verizon app?

    You can enroll in Auto Pay in the My Verizon app or by going to the Manage Auto Pay page on your web browser.

    To enroll in Auto Pay with the My Verizon app:

    Note: This action is available for the Account Owner and Account Manager. Learn more about My Verizon account access roles.

    1. Open the My Verizon app on your device.

    2. Tap Set Up and Manage Auto Pay.

      Image: MVM Enroll in Autopay Screenshot

      Note: Enter your Secure Login Password if prompted.

    3. You can select a saved payment method from the Select Saved Payment Source dropdown. To add a new payment method for auto pay tap Manage Accounts to set up a new payment method.

      Image: MVM Enroll in Autopay Screenshot

    4. Select which day you want auto pay to process each month.

      Image: MVM Enroll in Autopay Screenshot

    5. Enter the last 4 digits of your Social Security Number or Federal Tax ID.

      Image: MVM Enroll in Autopay Screenshot

    6. Enter your billing Zip Code.

      Image: MVM Enroll in Autopay Screenshot

    7. Review and accept the Terms & Conditions.

      Image: MVM Enroll in Autopay Screenshot

    8. Tap Continue.

      Image: MVM Enroll in Autopay Screenshot

    You've successfully enrolled in Auto Pay.



  2. How do I edit my saved payment accounts in the My Verizon app?

    You can manage your payment accounts in the My Verizon app or by going to the Manage Payment Accounts page on your web browser.

    To edit the accounts you have made payments with previously:

    Note: This action is only available for the Account Owner or Account Manager. Learn more about My Verizon account access roles.

    1. Open the My Verizon app on your device.

    2. Open the menu and tap My Account & Billing.

      Image: MVM Edit Payment Accounts Screenshot

    3. Tap Manage Payment Accounts.

      Image: MVM Edit Payment Accounts Screenshot

      Notes:
    4. Tap the account you want to update.

      Image: MVM Edit Payment Accounts Screenshot

    5. Edit your payment account and tap Continue.

      Image: MVM Edit Payment Accounts Screenshot

    You've successfully edited your payment accounts.



  3. How do I delete a saved payment account on the My Verizon app?

    You can delete a saved credit/debit card or checking account in the My Verizon app or by going to the Manage Payment Accounts page on your web browser.

    To delete accounts you have previously made a payment with in the My Verizon app:

    Note: This action is only available for the Account Owner. Learn more about My Verizon account access roles.

    1. Open the My Verizon app on your device.

    2. Open the menu and tap My Account & Billing.

      Image: MVM Delete Payment Accounts Screenshot

    3. Tap Manage Payment Accounts.

      Image: MVM Delete Payment Accounts Screenshot

      Note:

    4. Tap the account you want to update.

      Image: MVM Delete Payment Accounts Screenshot

    5. Tap Delete this Account.

      Image: MVM Delete Payment Accounts Screenshot


  4. How do I view my payment history on the My Verizon app?

    You can view your payment history in the My Verizon app or by going to the Payment History page on your web browser.

    To view your payment history in the My Verizon app

    Note: This action is available for an Account Owner or Account Manager. Learn more about My Verizon account access roles.

    1. Open the My Verizon app on your device.

    2. Open the Menu.

    3. Select My Account & Billing > View Payment History.

      Image: MVM View Payment History Screenshot

      Note: Enter your Secure Login Password if prompted.

    The Payment History page will show up to 12 of your most recent payments.

    Image: MVM View Payment History Screenshot



Profile and Settings
  1. How do I change my Voice Mail password in the My Verizon app?

    You can change your Voice Mail in the My Verizon app or by going to the Reset Voice Mail Password page on your web browser.

    To change your Voice Mail password in the My Verizon app:

    1. Open the My Verizon app on your device.

    2. Open the Menu.

    3. Select My Profile & Settings > Manage Voice Mail Password.

      Image: MVM Change Voice Mail Password Screenshot

    4. Enter and confirm your new password or tap Choose A Password For Me to have one automatically created for you.

      Image: MVM Change Voice Mail Password Screenshot

    5. Tap Update.

      Image: MVM Change Voice Mail Password Screenshot


    You've successfully changed your Voice Mail password.



  2. How do I change my billing address in the My Verizon app?

    You can change your billing address in the My Verizon app or by going to the Change Billing Address page on your web browser.

    To change your billing address in the My Verizon app:

    Note: This action is only available for the Account Owner or Account Manager. Learn more about My Verizon account access roles.

    1. Open the My Verizon app on your device.

    2. Open the menu and tap My Account & Billing.

      Image: MVM Change Billing Address Screenshot

    3. Tap Manage Billing Address.

      Image: MVM Change Billing Address Screenshot

    4. Enter your new address information and tap Update.

      Image: MVM Change Billing Address Screenshot


    You've successfully changed your billing address.



  3. How do I change my Password for My Verizon in the My Verizon app?

    You can change your My Verizon password in the My Verizon app or by going to the Personal Information & Security page with your web browser.

    To change your My Verizon password in the My Verizon app:

    1. Open the My Verizon app on your device.

    2. From the Home screen, tap Profile.

      Image: MVM Change Password Screenshot

    3. Tap Manage Password.

      Image: MVM Change Password Screenshot

    4. Enter your current Password.

    5. Image: MVM Change Password Screenshot

    6. Enter your new password and re-enter it to confirm.

      Note: Your new password:
      • Must be 8-20 characters long
      • Must have at least 1 number and 1 letter
      • Must not match your User ID
      • Must not have spaces
      • Is case sensitive

    7. Tap Update.

      Image: MVM Change Password Screenshot

    You've successfully changed your Password for My Verizon.

    Note: Changing your password through the My Verizon app changes it for the online version of My Verizon as well.



  4. How do I edit my email address in the My Verizon app?

    You can edit you email address in the My Verizon app or by going to the Personal Information & Security page with your web browser.

    To edit your email address in the My Verizon app:

    1. Open the My Verizon app on your device.

    2. From the Home screen, tap Profile.

      Image: MVM Edit Email Address Screenshot

    3. Tap Manage Account Information.

      Image: MVM Edit Email Address Screenshot
    4. Enter your new email address in the Email Address field.

      Image: MVM Edit Email Address Screenshot

    5. Tap Update.
      Image: MVM Edit Email Address Screenshot

    You've successfully changed the email address on your account.



  5. How do I change my User ID for My Verizon in the My Verizon app?

    You can change your User ID in the My Verizon app or by going to the Personal Information & Security page with your web browser.

    To change your My Verizon User ID:

    1. Open the My Verizon app on your device.

    2. From the Home screen, tap Profile.

      Image: MVM Change User ID Screenshot

    3. Tap Manage User ID.

      Image: MVM Change User ID Screenshot

      Note: Enter your Secure Login Password if prompted.

    4. Enter a New User ID and tap Submit.

      Image: MVM Change User ID Screenshot

    You've successfully changed your User ID for My Verizon and the My Verizon app.



  6. How do I change my Secret Question in the My Verizon app?

    You can change your Secret Question in the My Verizon app or by going to the Personal Information & Security page with your web browser.

    To change your Secret Question in the My Verizon app:

    1. Open the My Verizon app on your device.

    2. From the Home screen, tap Profile.

      Image: MVM Change Secret Question Screenshot

    3. Tap Manage Secret Question.

      Image: MVM Change Secret Question Screenshot

      Note: Enter your Secure Login Password if prompted.

    4. Select a question from the dropdown.

      Image: MVM Change Secret Question Screenshot

    5. Enter the answer to the selected question and re-enter your exact same answer in the Confirm New Answer field.

      Image: MVM Change Secret Question Screenshot

    6. Tap Submit.

      Image: MVM Change Secret Question Screenshot

    You've successfully changed your Secret Question for My Verizon and the My Verizon app.



  7. How do I check if my device is compatible for international travel?

    Use the My Verizon app to verify that your device and account settings are set up for international use. If you need to upgrade your device for international travel or want to add or change an international plan, you can also do that in the My Verizon app as well.

    Get more plan flexibility and international options with the new Verizon Plan. Carryover Data and other benefits, including unlimited talk and text to and from Mexico and Canada on plans XL and higher. Learn more about the new Verizon Plan.

    To perform an international ready check:

    1. Open the menu and tap My Devices.
    2. Tap International Ready Check. The device summary section will tell you if you currently have an international plan or not.
    3. Tap Check if your phone will work abroad. Enter the name of the country or cruise ship and tap Add to add the destination. Repeat this step to add up to four more country or cruise ship names.
    4. Tap Check Compatibility.
    5. The results will indicate if your device is compatible with voice, messaging and data for each country or cruise ship on your list. If your device isn’t compatible, tap Upgrade to find a device you can use on your trip.
    6. Now you'll need to verify if your account settings are ready for international travel. Tap Check Plan Compatibility.
    7. The results will indicate if you need to add an international plan to your account or if your account is already compatible for international travel.

    If you need to add an international plan:

    1. Tap Add International Plan.
    2. Tap the international plan you want to add. If you have multiple lines on your account tap Select Lines and choose which lines to add the plan.
    3. Tap Continue to complete the rest of the steps to adding your international plan.
    4. Now you're set up with an international plan.

    You've successfully completed the International Ready check.



Privacy and Security
  1. What is a Secure Login Password and why do I have to enter it in the My Verizon app?

    Some functions within the My Verizon app are considered secured functions, so you must use a password to gain access. You'll only enter your password once for each session.

    1. When prompted, enter your password.

      • If you're registered for My Verizon, use that Password.

      • If you're not registered for My Verizon, enter the Billing System Password (or the last four digits of the Social Security Number on the account if no Billing System Password is established).

    2. Tap Continue.
       

    You've successfully entered your Secure Login Password.



  2. What are privacy settings in the My Verizon app?

    You can change your privacy settings from your devices to control how your mobile usage data is used by Verizon for marketing and reporting.

    Only registered users can select the option to manage privacy settings and selections. Account Owners and Account Managers can modify any privacy setting. Account Members can modify location based settings only.

    Note: Only certain operating systems display location settings.



  3. How do I sign in to the My Verizon app's more secure functions?

    Some functions in the My Verizon app are considered secured functions, so you must use your Secure Login Password to gain access. You'll only enter your password once for each session.



  4. Why is registration needed to use the My Verizon app?

    The purpose of this process is to protect you from fraud.

    A link for registration is sent to you by email and is only active for 3 days. If the email link isn't used during that time, you must start the registration process over. If no email address is on file, a letter is sent by mail with a temporary password for you to use for registration.

    Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions. Apple is a registered trademark of Apple Inc. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license. BlackBerry and related trademarks, names and logos are the property of BlackBerry and are registered and/or used in the US and countries around the world. Used under license from BlackBerry. Windows is a registered trademark of Microsoft Corporation in the United States and other countries.



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