My Verizon Mobile

Manage your account on-the-go with our My Verizon Mobile app. Check your monthly usage, upgrade eligibility date and balance. Make payments and accessory purchases. Change your account features, Voice Mail password, plan, billing address and more.
Select Your Device
Apple® iPhone® 6 Plus
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Verizon Wireless Home Phone
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Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Pantech Jest™ 2
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Verizon Wireless Escapade®
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Motorola C333
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Motorola V265
Motorola T300p
Kyocera K404
Motorola V710
Nokia 7705 Twist™
Motorola MOTO Q™ 9c
Nokia 2705 Shade™ Non-Camera
Sierra Wireless AirCard® 580
LG VX7000
Samsung N150 Netbook
Moto X™ - Designed by You (2nd Generation)
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Verizon KPC680 ExpressCard®
Verizon Wireless G'zOne Type-S
Samsung FlipShot®
Nokia 3589i
Motorola C343
Verizon Wireless V640
Samsung SCH-a990
DROID XYBOARD 10.1 by MOTOROLA
Nokia 2128i
Motorola T730
LG VX4400B
Kyocera KWC 2325 Prepaid
Samsung i700 Pocket PC
Samsung Galaxy Camera®
Kyocera KWC 2325
Samsung SCH-a310
Samsung SCH-a530
Motorola V60s
Sharp KIN™ TWOm
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
Sierra Wireless AirCard® 555D
Samsung Gleam®
Verizon Wireless USB727 Modem
Samsung Juke
Motorola XOOM™ 4G LTE
Nokia 6215i
Nokia 6015i Prepaid
Verizon Wireless Blitz® Prepaid
Verizon Wireless Adamant™
Samsung Galaxy Note® 10.1 2014 Edition
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Motorola DEVOUR™ with MOTOBLUR™
Nokia 6236i
Samsung SCH-i730
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Motorola MOTOSLVR L7C
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BlackBerry® 7250
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Pantech PN-210
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Samsung Gem™
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DROID R2D2 by MOTOROLA
Samsung Zeal™
Motorola CITRUS™
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830
HTC Apache XV6700
Apple® iPad®
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Pantech PN-215
Motorola V65p

My Verizon Mobile FAQs

[FAQs]

General Information
  1. What is My Verizon Mobile?

    My Verizon Mobile makes managing your account easier and more convenient. When you re on-the-go, you can use your compatible mobile device to access all the account features you have available in My Verizon online.

    With My Verizon Mobile, you can:


    Watch our What is the My Verizon Mobile App video to learn more.


    Notes:


    Data usage may apply when downloading the My Verizon Mobile app.



  2. If I am on a Family SharePlan®, will the usage and balance information that's displayed be for my mobile number or for the entire account?
    The Balance screen will display the balance for the entire account. The usage screens (e.g., Minutes, TXT Messages, Data Usage) will display usage for your mobile number.


  3. How do I know if my device is compatible with My Verizon Mobile?

    My Verizon Mobile is supported as an app on most devices with the following operating systems:

    • Android
    • Apple iOS
    • BlackBerry
    • Windows Phone


    Many devices have the app already installed at the time of purchase. Check the App list on your device to see if it appears. If it doesn t, you can see if the app is available for download through the app store on your device. Open your app store and search for My Verizon Mobile. If the app appears, it s compatible with your device.

    If an app isn t available for your device, you can access My Verizon Mobile from your mobile web browser if your device has access to the Internet.



  4. Why doesn't the data usage estimate timestamp in My Verizon Mobile match the current date and time?
    Your usage information is updated in the billing system periodically. The date and time listed are the last time the billing system was updated with the information. Additionally, the billing system may be in a different time zone.


  5. Are there any charges for using or downloading the My Verizon Mobile app?

    Yes, data charges may apply.



  6. How do I access My Verizon from my mobile device?
    The way you access My Verizon Mobile varies by device.
    • My Verizon Mobile App (available on most Smartphones): Find the My Verizon Mobile app in the App list on your device, and open it.

      Note: If the app isn’t in your App list, search for My Verizon Mobile in your device’s app store and download it. If it’s not available in your app store, use the Mobile Web Browser instructions below.

    • Mobile Web Browser (for basic phones and any device that doesn’t have a compatible My Verizon Mobile app):

      1. Open the web browser on your device.
      2. Go to VerizonWireless.com.
      3. Sign in to My Verizon.


My Verizon Mobile for Prepaid
  1. What is My Verizon Mobile for Prepaid?

    My Verizon Mobile for Prepaid is a convenient service you can use to manage your account right from your prepaid device.

    You can:

    1. Check your balance and expiration
    2. Make a one-time payment using your debit/credit card or sign up for Auto Pay
    3. Load a refill card/PIN to add minutes to your account
    4. Find nearest replenishment locations
    5. Reset or change your Account Security Code and Voice Mail password
    6. View your plan information and usage details


  2. Why should I use My Verizon Mobile?

    My Verizon Mobile can save you time and make it easier for you to manage your account. You can quickly access and modify your account information right from your mobile device, without needing to call in and speak with a Customer Service Representative. It s fast, free and simple to use.

    Data usage may apply when downloading the My Verizon Mobile app.



  3. How do I access My Verizon mobile from my prepaid device?
    To access My Verizon mobile from your prepaid device:
    1. On your Verizon Wireless phone, press Menu.
    2. Scroll right to Settings & Tools.
    3. Then select My Account.


  4. What are the charges for using My Verizon Mobile for Prepaid?

    My Verizon Mobile is free of charge when accessed through the Settings & Tools option on your phone.

    Data usage may apply when downloading the My Verizon Mobile app.



  5. Is the information sent through My Verizon secure?

    We're committed to safeguarding your privacy. We use Secure Socket Layer (SSL) technology with encryption for the transmission of sensitive data. When the security lock is displayed, you can be confident that your individual information is protected.



  6. How do I refill my prepaid account through my device?
    You can use My Verizon Mobile for Prepaid to refill your account. For credit/debit card payments:
    1. Open the My Verizon Mobile app on your device.
    2. Select one of the following options:
      • Select Make a Pmt from the My Account main menu.
      • Or to load a refill card/PIN, select Add Refill Card from the main menu.


  7. What other refill options are available through my prepaid device?

    There are several refill options available through your prepaid device:

    • You can make a onetime credit card payment
    • Sign up for Auto Pay
    • Load a refill card/PIN to your account from your device through My Verizon Mobile.

    You can also save credit card information for future use or edit your current card information.



  8. How can I check the balance of my prepaid account with My Verizon Mobile for Prepaid?
    You can check your current account balance and expiration or “good thru” date by selecting the Balance option from the My Verizon Mobile main menu.


  9. Where can I go to make a payment on my prepaid account?
    Use the Pmt Locator option within the My Verizon Mobile for Prepaid app to find the nearest replenishment locations. You can enter your ZIP code or search by city and state.


  10. How can I find the balance details for my prepaid plan in My Verizon Mobile for Prepaid?

    You can access your plan information by selecting My Plan from the main menu. You can also view your call details with descriptions, including balance, under the Usage option in the My Account main menu.



Using My Verizon Mobile
  1. How do I view my usage in My Verizon Mobile?

    To view your usage for minutes, messages or data:

    Note: This action is only available for Account Owners and Account Managers. Learn more about My Verizon account access roles.

    1. Launch My Verizon Mobile from your device. Usage for the current bill cycle on your line displays on the Home page.

      Image: MVM Usage Summary Screenshot

    2. To view additional details or usage for other lines on the account, tap Details.

    3. Select a line to see the Usage Details (shown below), including a color-coded meter to show the amount of an allowance used.

      Image: MVM Usage Details Screenshot

    4. Tap a usage type (e.g., My Data) for additional details. The example below shows My Minute Details.
      Image: MVM My Minute Details ScreenshotImage: MVM My Message Details ScreenshotImage: MVM My Data Details Screenshot
      Go to My Verizon Mobile.


  2. How do I set usage alerts for data in My Verizon Mobile?

    To set data usage alerts:

    1. Launch My Verizon Mobile from your device.

    2. From the Home page, tap Device.

      Image: MVM Device Details Screenshot
    3. Tap Manage Usage Alerts.

      Image: MVM Manage Usage Alerts Screenshot

    4. Sign in with your password for My Verizon.

      Image: MVM Sign In Screenshot

    5. Tap Data.

      Image: MVM My Data Details Screenshot

    6. Select the alerts you want to receive each time your usage reaches a certain level of your data allowance.

      Image: MVM Set When to Alert Screenshot

    7. Tap Save.

      Image: MVM Set When to Alert Screenshot


  3. How do I set usage alerts for messaging in My Verizon Mobile?
    To set messaging usage alerts:
    1. Launch My Verizon Mobile from your device.

    2. From the Home page, tap Device.

      Image: MVM Device Details Screenshot

    3. Tap Manage Usage Alerts.

      Image: MVM Manage Usage Alerts Screenshot

    4. Tap Messaging.

      Image: MVM Manage Usage Alerts Screenshot


  4. How do I set usage alerts for calling / voice in My Verizon Mobile?

    To set calling / voice usage alerts:

    1. Launch My Verizon Mobile from your device.

    2. From the Home page, tap Device.

      Image: MVM Device Details Screenshot

    3. Tap Manage Usage Alerts.

      Image: MVM Manage Usage Alerts Screenshot

    4. Tap Voice Minutes.

      Image: MVM Manage Usage Alerts Screenshot

    5. Select the alerts you want to receive each time your usage reaches a certain level of your calling minute allowance.

      Image: MVM Set When to Alert Screenshot

    6. Tap Save.

      Image: MVM Set When to Alert Screenshot


  5. How do I change who is alerted when usage alerts are reached in My Verizon Mobile?

    Up to 5 different text recipients and 3 different email recipients, including the Account Owner, can be set for an alert if usage is reached.

    To set text alert recipients:

    1. Launch My Verizon Mobile from your device.

    2. From the Home page, tap Device.

      Image: MVM Device Details Screenshot

    3. Sign in with your password for My Verizon.

      Image: MVM Sign In Screenshot

    4. Tap Manage Usage Alerts.

      Image: MVM Manage Usage Alerts Screenshot

    5. Scroll down and tap Text Alert Recipients.

      Image: MVM Text Alerts Screenshot

    6. On the notification message tap OK.

      Image: MVM Manage Usage Alerts Screenshot

    7. Add the recipient's phone number and tap Save.

      Image: MVM Text Alerts Screenshot

    8. The success confirmation page will appear, tap OK.

      Image: MVM Alert Set Saved Screenshot


    To set email alert recipients:

    1. Launch My Verizon Mobile from your device.

    2. From the Home page, tap Device.

      Image: MVM Device Details Screenshot

    3. Sign in with your password for My Verizon.

      Image: MVM Sign In Screenshot

    4. Tap Manage Usage Alerts.

      Image: MVM Manage Usage Alerts Screenshot

    5. Scroll down and tap Email Alert Recipients.

      Image: MVM Email Alerts Screenshot

    6. On the notification message tap OK.

      Image: MVM Email Alerts Screenshot

    7. Add the recipient's email address and tap Save.

      Image: MVM Email Alerts Screenshot

    8. The success confirmation page will appear, tap OK.

      Image: MVM Alert Set Saved Screenshot


  6. How do I access and use the data calculator in My Verizon Mobile?

    The data calculator is a tool to help you determine which data plan is best for you. To use to the data calculator:

    1. Launch My Verizon Mobile from your device.

    2. From the Home page, tap Plan.

      Image: MVM Plan Details Screenshot

    3. Tap Use Data Calculator.

      Image: MVM Data Calculator Screenshot

    4. On the Choose Your Device page, select the type of device you have. (Smartphone was chosen in this example.)

      Image: MVM Data Calculator Screenshot

    5. Next, select a media type.

      Image: MVM Data Calculator Screenshot

    6. When you choose a media type, you ll see a screen like the one below. (Web Surfing was chosen in this example.)

      Image: MVM Data Calculator Screenshot

    7. Next, select the amount of your typical usage. (50 per day was chosen in this example.)

      Image: MVM Data Calculator Screenshot

    8. Repeat steps e-g for each media type.


    An estimated data usage result will display to help you make a more educated decision about your data plan.

    Image: MVM Data Calculator Screenshot



  7. How do I view my current bill and/or balance in My Verizon Mobile?
    To view your current bill and/or balance:

    Note: This action is only available for the Account Owner. Learn more about My Verizon account access roles.
    1. Launch My Verizon Mobile from your device.

    2. From the Home Page, tap Bill. Then select View Bill.

      Image: MVM View Bill Screenshot


  8. How do I add or remove features from a line in My Verizon Mobile?

    To add or remove features from a line:

    Note: This action is only available for the Account Owner. Learn more about My Verizon Account Access Roles.

    1. Launch My Verizon Mobile from your device.

    2. From the Home page, tap Plan.

      Image: MVM Plan Details Screenshot

    3. Tap Change Features under Plan Options.

      Image: MVM Change Features Screenshot

      Note: Enter your Secure Login Password if prompted.

    4. Select the device you d like to change features for.

      Image: MVM Change Features Screenshot

      Note: A check mark next to a feature indicates a feature currently on the line.

      Image: MVM Change Features Screenshot

    5. Select a feature to add or remove it. When you select a feature, information about it will be displayed.

    6. Tap Add This Feature or Remove This Feature as desired.

    7. Tap Review when finished adding and removing features. (Roadside Assistance was added in this example.)

      Image: MVM Change Features Screenshot

    8. Select a date for your features to change and tap Confirm Effective Date.

      Image: MVM Change Features Screenshot


    9. The Review and Submit page will display. Tap Submit Feature Changes.

      Image: MVM Change Features Screenshot

    10. The Success Confirmation page will display.

      Image: MVM Change Features Screenshot

    11. Tap Close.


  9. How do I change my voice mail password in My Verizon Mobile?

    To change your voice mail password:

    Note: This action is available for an Account Owners and Account Managers. Learn more about My Verizon account access roles.

    1. Launch My Verizon Mobile from your device.

    2. On the Home page, scroll down and tap Change Voice Mail Password under Most Popular Links.

      Image: MVM Change Voice Mail Password Screenshot

    3. Sign in with your password for My Verizon.

      Image: MVM Sign In Screenshot

    4. Select either Create My Own Password or Pick a Password for Me.

      Image: MVM Change Voice Mail Password Screenshot

    5. If you selected Create My Own Password, enter the desired password twice, and then tap OK. A confirmation message will display.

      Image: MVM Create my Own Password ScreenshotImage: MVM Change Voice Mail Password ScreenshotImage: MVM Change Voice Mail Password Screenshot

    6. If you selected Pick a Password for Me a confirmation message will display with the new password.

      Image: MVM Change Voice Mail Password ScreenshotImage: MVM Change Voice Mail Password Screenshot


  10. How do I change my billing address in My Verizon Mobile?
    To change your billing address:

    Note: This action is available for the Account Owner. Learn more about My Verizon account access roles.
    1. Launch My Verizon Mobile from your device.

    2. From the Home page, tap Change Billing Address under Most Popular Links.

      Image: MVM Change Billing Address Screenshot

    3. Sign in with your password for My Verizon.

      Image: MVM Text Alerts Screenshot

    4. Enter your new address information.

    5. Scroll down and tap Submit.

      Image: MVM Change Billing Address Screenshot

    6. A confirmation page will display.

      Image: MVM Change Billing Address Screenshot


  11. How do I enroll in Auto Pay in My Verizon Mobile?
    To enroll in Auto Pay:

    Note: This action is available for the Account Owner. Learn more about My Verizon account access roles.
    1. Launch My Verizon Mobile from your device.

    2. Tap Bill.

      Image: MVM Bill Overview Screenshot

    3. Tap Set Up and Manage Auto Pay.

      Image: MVM Setup Auto Pay Screenshot

      Note: Enter your Secure Login Password if prompted.

    4. Select one of the following account types for setting up automatic payments:

      • Saved Accounts – An account you have previously paid your bill with
      • New Checking Account – A checking account you haven’t used before for paying your bill
      • New Credit/Debit Card – A new credit/debit card or an update to an old one

    5. If you select Saved Accounts:

      • Select an account.

        Image: MVM Setup Auto Pay Screenshot

    6. If you select New Checking Account:

      1. Enter your check routing number.
      2. Enter your checking account number.
      3. Select your monthly payment date.
      4. Enter a nickname for your payment account.

        Image: MVM Setup Auto Pay Screenshot

    7. If you select New Credit/Debit Card:

      1. Select a card type.
      2. Enter your card number.
      3. Select the card expiration date.
      4. Enter an account nickname for the payment account.
      5. Enter the ZIP code associated with your card.
      6. Select a payment date.
      7. Tap Continue.
      8. Confirm Auto Pay information, and then tap Continue.

        Image: MVM Setup Auto Pay Screenshot

        Image: MVM Setup Auto Pay Screenshot

      9. Read the Terms and Conditions, and if you agree, check the box to accept them and tap Submit.

        Image: MVM Accept Terms Screenshot



  12. How do I edit my saved payment accounts in My Verizon Mobile?
    To edit the accounts you have made payments with previously:

    Note: This action is only available for the Account Owner. Learn more about My Verizon account access roles.
    1. Launch My Verizon Mobile from your device.

    2. From the Home page, tap Bill.

      Image: MVM Bill Overview Screenshot

    3. Tap Pay Bill.

      Image: MVM Payment Security Screenshot

      Notes:
    4. Tap More Actions.

      Image: MVM More Actions Screenshot

    5. Tap Edit My Stored Accounts.

      Image: MVM Edit Stored Accounts Screenshot

    6. Follow the onscreen prompts to edit your stored accounts.


  13. How do I delete my saved payment accounts in My Verizon Mobile?
    To delete accounts you have previously made a payment with:

    Note: This action is only available for the Account Owner. Learn more about My Verizon account access roles.
    1. Launch My Verizon Mobile from your device.

    2. From the Home page, tap Bill.

      Image: MVM Bill Overview Screenshot

    3. Tap Pay Bill.

      Image: MVM Pay Bill Screenshot

      Notes:
    4. Tap More Actions.

      Image: MVM More Actions Screenshot

    5. Tap Delete My Stored Accounts.

      Image: MVM Delete Stored Accounts Screenshot

    6. Select the account you want to delete.

      Image: MVM Delete Stored Accounts Screenshot

    7. Tap Continue.

      Image: MVM Delete Stored Accounts Screenshot


  14. How do I manage my Paperless Billing settings in My Verizon Mobile?

    To start using Paperless Billing:

    1. Launch My Verizon Mobile from your device.

    2. From the Home page, select Bill.

      Image: MVM Bill Overview Screenshot

    3. Tap Manage Paperless Billing.

      Image: MVM Paperless Billing Screenshot

      Note: Enter your Secure Login Password if prompted.

    4. A sign up page displays. Select Paperless Billing without Auto Pay or Paperless Billing with Auto Pay.

      Image: MVM Paperless Billing Screenshot

    5. Tap OK on the confirmation message page. You ll be returned to the My Verizon Mobile Home page and a confirmation email will be sent to you.
      Image: MVM Paperless Billing ScreenshotImage: MVM Paperless Billing Screenshot


    To cancel Paperless Billing:

    1. Launch My Verizon Mobile from your device.

    2. From the Home page, select Bill.

      Image: MVM Bill Overview Screenshot

    3. Tap Manage Paperless Billing.

      Image: MVM Paperless Billing Screenshot

      Note: Enter your Secure Login Password if prompted.

    4. Tap Available Actions.

      Image: MVM Paperless Billing Screenshot

    5. Tap Switch back to Paper Billing. A notification will display.

      Image: MVM Paperless Billing Screenshot
    6. Tap Continue. A notification will display.

      Image: MVM Paperless Billing Screenshot

    7. Tap OK. You ll be returned to the My Verizon Mobile Home page.

      Image: MVM Paperless Billing Screenshot

      Note: You can set up email and text alerts to notify you when a new bill is available through My Verizon online only.


  15. How do I request a copy of my last bill in My Verizon Mobile?
    To request a copy of your last bill:
    1. Launch My Verizon Mobile from your device.

    2. From the Home page, tap Bill.

      Image: MVM Bill Overview Screenshot

    3. Tap Request Copy of Last Bill.

      Image: MVM Request Copy Screenshot

      Note: Enter your Secure Login Password if prompted.

    4. Tap Request to receive a bill within ten business days. A confirmation message will display.

      Image: MVM Request Copy Screenshot

    5. Tap OK. You’ll be returned to the My Verizon Mobile Home page.

      Image: MVM Request Copy Screenshot


  16. How do I view my payment history in My Verizon Mobile?

    To view your payment history:

    Note: This action is available for Account Owners and Account Managers. Learn more about My Verizon account access roles.

    1. Launch My Verizon Mobile from your device.

    2. From the Home page, tap Bill.

      Image: MVM Bill Overview Screenshot

    3. Tap View Payment History.

      Image: MVM View Payment History Screenshot

      Note: Enter you Secure Login Password if prompted.

    4. Tap My Payment History.

      Image: MVM View Payment History Screenshot


  17. How do I find out if a mobile number qualifies for Mobile to Mobile calling in My Verizon Mobile?

    To find out if a number qualifies for Mobile to Mobile calling:

    Note: This action is available for Account Owners and Account Managers. Learn more about My Verizon account access roles.

    1. Launch My Verizon Mobile from your device.

    2. From the Home page, tap Plan.

      Image: MVM Plan Details Screenshot

    3. Tap Mobile to Mobile.

      Image: MVM Mobile to Mobile Calling Screenshot

    4. Enter up to 3 numbers to find out if they qualify for Mobile to Mobile calling.

      Image: MVM Mobile to Mobile Calling Screenshot

    5. Tap Submit.


  18. How do I view my upgrade eligibility status in My Verizon Mobile?

    To view your upgrade eligibility status:

    Note: This action is available for Account Owners and Account Managers. Learn more about My Verizon account access roles.

    1. Launch My Verizon Mobile from your device.

    2. From the Home page, tap Device.

      Image: MVM Device Details Screenshot

    3. Tap Check Upgrade Eligibility.

      Image: MVM Check Upgrade Eligibility Screenshot


  19. How do I change my Password for My Verizon from my mobile device?

    To change your Password for My Verizon:

    Note: This action is available for Account Owners and Account Managers. Learn more about My Verizon account access roles.

    1. Open My Verizon Mobile on your device.

    2. From the Home screen, tap Profile.

      Image: MVM My Profile Screenshot

    3. Tap Manage Password.

      Image: MVM Manage Password Screenshot

    4. Enter your current Password.

      Image: MVM Edit Password Screenshot

    5. Enter your new Password.

      Note: Your new password:
      • Must be 8-20 characters long
      • Must have at least 1 number and 1 letter
      • Must not match your User ID
      • Must not have spaces
      • Is case sensitive
      • Can include some special characters



    6. Re-enter your new Password in the Confirm New Password field.

    7. Tap Save.

    8. Tap Continue.

      Image: MVM Confirmation Screenshot

      You've successfully changed your Password for My Verizon

      Note: Changing your password through My Verizon Mobile changes it for the online version of My Verizon as well.


  20. How do I edit my email address in My Verizon Mobile?

    To edit your email address:

    Note: This action is available for Account Owners and Account Managers. Learn more about My Verizon account access roles.

    1. Launch My Verizon Mobile from your device.

    2. From the Home page, scroll down and tap Edit Email Address under Most Popular Links.

      Image: MVM Edit Email Address Screenshot

    3. Sign in with your password for My Verizon.

      Image: MVM Sign In Screenshot

    4. Enter your new email address in the New Email field and the Confirm New Email field.

      Image: MVM Edit Email Address Screenshot

    5. Tap Save. A confirmation page will display.

      Image: MVM Edit Email Address Screenshot

    6. Tap Close.


  21. How do I change my User ID for My Verizon in My Verizon Mobile?

    To change your User ID for My Verizon:

    Note: This action is available for Account Owners and Account Managers. Learn more about My Verizon account access roles.

    1. Launch My Verizon Mobile from your device.

    2. From the Home page, tap Profile.

      Image: MVM My Profile Screenshot

    3. Tap Change User ID.

      Image: MVM Change User ID Screenshot

      Note: Enter your Secure Login Password if prompted.

    4. Enter a New User ID and tap Save.

      Image: MVM Change User ID Screenshot

      A confirmation message that your User ID has been changed will display.

      Image: MVM Change User ID Screenshot

    5. Tap Close.


  22. How do I change my secret question in My Verizon Mobile?

    To change your secret question:

    Note: This action is available for Account Owners and Account Managers. Learn more about My Verizon Account Access Roles.

    1. Launch My Verizon Mobile from your device.

    2. From the Home page, tap Profile.

      Image: MVM My Profile Screenshot

    3. Tap Change Secret Question.

      Image: MVM Change Secret Question Screenshot

      Note: Enter your Secure Login Password if prompted.

    4. Select a question from the dropdown menu.

      Image: MVM Change Secret Question Screenshot

    5. Enter the answer to the selected question.

    6. Enter the exact same answer in the Confirm answer field.

    7. Tap Continue. A confirmation message will display.


  23. How do I access the Verizon Accessories app from My Verizon Mobile?
    To access the Verizon Accessories app:
    1. Launch My Verizon Mobile from your device.

    2. From the Home page, tap Purchase Accessories.

      Image: MVM Purchase Accessories Screenshot

    3. Select your device from the dropdown menu.

      Image: MVM Purchase Accessories Screenshot

    4. The Mobile Accessory Store will display.

      Image: MVM Purchase Accessories Screenshot


  24. How do I access the VZ Navigator® app from My Verizon Mobile?

    To access VZ Navigator:

    Note: This action is available for Account Owners and Account Managers. Learn more about My Verizon Account Access Roles.

    1. Launch My Verizon Mobile from your device.

    2. From the Home page, tap Device.

      Image: MVM Device Details Screenshot

    3. Tap VZ Navigator. If you have already downloaded VZ Navigator, the app will launch. If you haven t downloaded VZ Navigator yet, follow the prompts to do so.

      Image: MVM VZ Navigator Screenshot


  25. How do I access the Family Locator website from My Verizon Mobile?

    To view the Family Locator website:

    Note: This action is available for Account Owners and Account Managers. Learn more about My Verizon Account Access Roles.

    1. Launch My Verizon Mobile from your device.

    2. From the Home page, tap Device.

      Image: MVM Device Details Screenshot

    3. Tap Family Locator.

      Image: MVM Family Locator Screenshot

    4. Enter your Family Locator sign in information. The Family Locator website will then display.

      Image: MVM Family Locator Screenshot


Privacy and Security
  1. What is a Secure Login Password and why do I have to enter it in My Verizon Mobile?
    Some functions within My Verizon Mobile are considered secured functions, so you must use a password to gain access. You’ll only enter your password once for each session.
    1. When prompted, enter your password.
      • If you’re registered for My Verizon Online, use that password.

      • If you’re not registered for My Verizon Online, enter the Billing System Password (or the last four digits of the social security number on the account if no Billing System Password is established).

    2. Tap Continue.


  2. What are privacy settings in My Verizon Mobile?
    You can change your privacy settings from your devices to control how your mobile usage data is used by Verizon for marketing and reporting.

    Only registered users can select the option to manage privacy settings and selections.

    Account Owners and Managers can modify any privacy setting. Account Members can modify location based settings only.

    Learn how to sign in to My Verizon Mobile’s more secure functions.

    Note: Only certain operating systems display location settings.


  3. How do I sign in to My Verizon Mobile’s more secure functions?
    Some functions in My Verizon Mobile are considered secured functions, so you must use a password to gain access. You’ll only enter your password once for each session.

    When you’re prompted for a password:
    1. Enter your password.
      • If registered for My Verizon Online use that password.

      • If not registered for My Verizon Online, enter the Billing System Password (or the last four digits of the social security number on the account if no Billing System Password is established).

    2. Tap Continue.


  4. Why is registration needed to use My Verizon Mobile?

    The purpose of this process is to protect you from fraud.

    A link for registration is sent to you by email and is only active for three days. If the email link isn t used during that time, you must start the registration process over. If no email address is on file, a letter is sent by mail with a temporary password for you to use for registration.

    Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions. Apple,iPhone and iPad are registered trademarks of Apple Inc. BlackBerry and related trademarks, names and logos are the property of BlackBerry and are registered and/or used in the US and countries around the world. Used under license from BlackBerry. IOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license. Windows is a registered trademark of Microsoft Corporation in the United States and other countries.



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