Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Apple® iPhone® 6 Plus
Apple® iPhone® 5s
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Apple® iPad® 2
Samsung Convoy™ 3
Apple® iPhone® 6s
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DROID TURBO 2
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Apple® iPhone® SE
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DROID MAXX by MOTOROLA
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Apple® iPhone® 5
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Apple® iPhone® 4s
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Droid Turbo in Ballistic Nylon
Apple® iPhone® 4
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Droid Turbo by Motorola
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DROID MINI by MOTOROLA
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LG Revere® 3
DROID MAXX 2
LG Cosmos™ 3
LG G2
Verizon 4G LTE Broadband Router with Voice
Brigadier™ by Kyocera
DROID RAZR M by MOTOROLA
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
HTC One® (M8)
Verizon MiFi® 4G LTE Global USB Modem U620L
LG G Vista
Samsung Galaxy J1™ Prepaid
Verizon Wireless Home Phone
LG G5™
LG Extravert™ 2
Casio G'zOne Commando®
Samsung Gusto® 3
HTC Desire® 526
Pantech 4G LTE Global USB Modem UML290
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Gear S2
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DROID ULTRA by MOTOROLA
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LG G Pad 8.3 LTE
DuraXV
hum by Verizon
Casio G'zOne Ravine® 2
Verizon 4G LTE USB Modem 551L
HTC Desire® 626
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HTC One M9
Galaxy Note® Edge
LG Optimus Zone™ 2 Prepaid
Transpyre™ Prepaid
Nexus 6
DROID TURBO 2 - Designed by You
Microsoft Lumia 735
GizmoPal™
Nokia Lumia 928
Moto G™ by Motorola
Gear S®
Samsung Convoy™ 2
Samsung Brightside™
Verizon 4G LTE Broadband Router
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HTC One®
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BlackBerry® Bold™ 9930 smartphone
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Nokia Lumia 822
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DROID INCREDIBLE 4G LTE by HTC
Nokia Lumia Icon
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Samsung Galaxy S® III mini
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
iPad® Air 2
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DROID RAZR MAXX HD by MOTOROLA
G Pad™ 10.1 LTE
LG Cosmos™ 2
Samsung Intensity™ III
GizmoPal® 2 by LG
Apple® iPad® Air™
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Lucid™3 by LG
HTC One® (M8) for Windows®
Watch Urbane™ 2nd Edition LTE
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DROID by MOTOROLA
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DROID 3 by MOTOROLA
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Luge™ by Motorola Prepaid
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Nokia Lumia 2520
Verizon Wireless AirCard® 595U USB Modem
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Dell™ Vostro™ V13 Laptop
DROID 2 by MOTOROLA
BlackBerry® Tour™ 9630 smartphone
Delphi Connect
DROID 2 GLOBAL by MOTOROLA
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Verizon Wireless UM175 USB Modem
Samsung Galaxy Legend™
DROID INCREDIBLE by HTC
Samsung SCH-u340
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Casio G'zOne Rock™
Motorola W385
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Pantech Caper™ Prepaid
BlackBerry® Curve™ 8530 smartphone
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Casio EXILIM
Spectrum™ by LG
Samsung SCH-u430
Verizon Wireless CDM8975
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DROID PRO by MOTOROLA
LG Dare™
BlackBerry® Torch™ 9850 smartphone
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Casio G'zOne Ravine® 2 Non-Camera
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LG Chocolate®
LG VX5300
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LG enV®
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Verizon Wireless PC5750 PC Card
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Verizon Wireless V740 ExpressCard
Sierra Wireless AirCard® 555D
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LG VX8700
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Sharp KIN™ ONE
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Motorola RAZR V3c
LG VX3300
Nokia 6015i Prepaid
Samsung Trance™
Motorola XOOM™
LG Clout™
LG Versa™
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Blackberry Classic Non-Camera
Samsung SCH-a870
Samsung N150 Netbook
Pantech PN-215
Motorola MOTO™ Z6c World Edition
Sierra Wireless AirCard® 580
HP® Pavilion dm1-3010nr Notebook
LG VX8100
Gateway® LT2016u Netbook
LG VX4650
Motorola V325i
Samsung Gleam®
Motorola CITRUS™
Samsung SCH-a950
Nokia 7205 Intrigue™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Nokia 2605 Mirage
Samsung FlipShot®
Samsung SCH-u550
DROID R2D2 by MOTOROLA
Nokia 6205
Jest™
Motorola DEVOUR™ with MOTOBLUR™
Pantech PN-210
Samsung SCH-a850
LG Glance™
LG VX6000
Samsung Renown™
Samsung Gem™
Verizon Wireless PN-300
Motorola Krave™ ZN4
Nokia 7705 Twist™
Motorola RAZR V3m in Gray
LG VX4500
Kyocera KPC650
Nokia 2366i
Verizon Wireless Salute™
Samsung SCH-a310
Motorola V60s
LG Fathom®
Motorola Q™
Motorola V710
Compaq® Mini CQ10-688nr Netbook
Verizon KPC680 ExpressCard®
HTC Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless CDM8950
Sharp KIN™ TWO
Samsung SCH-u620
Sharp KIN™ TWOm
HTC Merge®
Motorola MOTO™ Z6cx World Edition without Camera
HP® Mini 210-1076NR Netbook
Samsung SCH-a670
HP® Pavilion dm1-2010nr Entertainment Notebook
Verizon Wireless Adamant™
Samsung Omnia®
Motorola MOTORAZR maxx Ve
HP® Mini 110-1046NR Netbook
HP® Mini 311-1037NR Netbook
Kyocera KX414
LG V
Samsung SCH-i760
Kyocera KX1v
LG VENUS™
Pantech PN-820
HP® Mini 110-3098NR Netbook
Verizon Wireless USB1000 Global USB Modem
Samsung Sway™
Verizon Wireless V620
Nokia 6215i
Verizon Wireless Blitz® Prepaid
BlackBerry® 7250
Motorola V276
Nokia 6315i
Motorola T720
SCH-u410 Prepaid
Motorola V265
Sharp KIN™ ONEm
Samsung Glyde™
HTC Touch Pro™
HTC Apache XV6700
Verizon Wireless CDM 7075
Samsung SCH-a970
Verizon AD3700 Global USB Modem
Nokia 3589i
Motorola V65p
Verizon XU870 Global ExpressCard®
Motorola MOTORIZR Z6tv
Kyocera SE47
Kyocera KX444
Nokia 6236i
LG VX9400
Motorola Rapture™ VU30
Samsung Saga™
Motorola V120e
Samsung SCH-i830
Samsung SCH-a630
Kyocera K323
Motorola C333
Samsung SCH-a795
Verizon Wireless V640
Motorola MOTOSLVR L7C
Samsung SCH-n330
Motorola T730
Nokia 2705 Shade™
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
HTC 10™
Verizon LTE Internet and Home Phone
Samsung 4G LTE Network Extender
Motorola V325xi
BlackBerry® 7750
Samsung SCH-a610
Kyocera KX2
Verizon Wireless XV6600 without Camera
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
LG VX2000
Samsung i600 Smartphone
Motorola V60p
Motorola C343
Samsung SCH-a990
Nokia 2128i
Samsung i700 Pocket PC
Samsung SCH-a530
Nokia 2285
Samsung SCH-i730
LG VX4700
Samsung SCH-a890
Verizon Wireless U630 PC Card

My Verizon Mobile FAQs

[FAQs]

General Information
  1. What is My Verizon Mobile?

    My Verizon Mobile is an app that lets you manage your Verizon Wireless account from your compatible mobile device. It makes managing your account easier and more convenient, especially when you're on-the-go.

    You can access all the account features you have available in My Verizon right from your phone or tablet, including:

    • Check your balance, upgrade eligibility and usage information
    • Change your features, plan and profile information
    • Make and view payments, edit payment accounts and manage Auto Pay
    • Add a new line to your account
    • Manage services like Call Forwarding, alerts and Verizon FamilyBase®
    • Locate a store
    • Purchase accessories

    Notes:

    Data usage may apply.



  2. Are there any charges for using or downloading the My Verizon Mobile app?

    Yes, data charges may apply.



  3. How do I know if my device is compatible with My Verizon Mobile?

    My Verizon Mobile is supported as an app on most devices with the following operating systems:

    • Android™
    • Apple® iOS
    • BlackBerry®
    • Windows® Phone

    Many devices have the My Verizon Mobile app already installed at the time of purchase. Check the App list on your device to see if it's listed. If it isn't, open the app store on your device and search for My Verizon Mobile. If the app appears, it's compatible with your device.

    If an app isn't available for your device, you can access My Verizon Mobile from your mobile web browser.

    Note: Data charges may apply.



  4. Is the information sent through My Verizon Mobile secure?

    We're committed to safeguarding your privacy. We use Secure Socket Layer (SSL) technology with encryption for the transmission of sensitive data. When the security lock is displayed, you can be confident that your individual information is protected.



  5. How do I access My Verizon from my mobile device?

    The way you access My Verizon Mobile varies by device.

    • My Verizon Mobile app (available on most smartphones and tablets): Tap the My Verizon Mobile app in the App list on your device to open it.

      Note: If the app isn't in your App list, search for My Verizon Mobile in your device's app store and download it. If it's not available in your app store, use the Mobile Web Browser instructions below.

    • Mobile web browser (for basic phones and any device that doesn't have a compatible My Verizon Mobile app):

      1. Open the web browser on your device.
      2. Go to VerizonWireless.com.
      3. Access My Verizon from the menu and sign in.


    Data usage may apply.



My Verizon Mobile for Prepaid
  1. Is My Verizon Mobile available for prepaid accounts?

    Yes, the My Verizon Mobile app is available for prepaid devices. The steps to get and use the app are the same, but the options you'll see for managing your prepaid account will be slightly different than those available for a standard monthly account.



  2. How can My Verizon Mobile help me manage my prepaid account?

    My Verizon Mobile makes managing your account easier and more convenient, especially when you're on-the-go. You can use the app to:

    • Check your balance details
    • Make payments
    • Set up Auto Pay
    • View your plan details or change your plan
    • Change your features
    • Monitor your usage
    • Reset or change your Account Security Code, profile settings and Voice Mail password

    Data usage may apply.



  3. What refill options are available through My Verizon Mobile on my prepaid device?

    From your prepaid device, you can use My Verizon Mobile to:

    • Make a one-time debit or credit card payment

      Note: You can also save debit/credit card information for future use or edit your current card information.

    • Sign up for Auto Pay

    • Use a refill card

    You can also use the Payment Locator option within the My Verizon Mobile app to find the nearest replenishment locations. Either enter your ZIP code or search by city and state.



Using My Verizon Mobile
  1. How do I upgrade my device in My Verizon Mobile?

    To upgrade your device with My Verizon Mobile:

    1. Tap the Devices tab at the top.
    2. Select which line you want to upgrade. Lines that are eligible for an upgrade will be labeled UPGRADE AVAILABLE.
    3. Select the device you want to order.
    4. Here you can choose to trade-in your current device or skip this step. When you trade in your device you'll receive a Verizon Wireless gift card for the amount of your device's trade-in value. To skip this step tap No Thanks, Skip Trade In.

      To trade in your device:
      1. Answer the questions about your device's condition. It's important you provide an accurate description of your device's condition. If the device is not in the condition you described this could affect your trade-in credit amount. To learn more, visit our Device Trade-In Program FAQs.
      2. Tap Continue.
      3. The trade-in value will display. If you agree to trade in your device for the listed amount, tap Accept this Offer. If you decide you don't want to trade in your device, tap Skip Trade-In.
         
    5. Select which device protection option you want.
    6. Tap Continue.
    7. Select a shipping method and tap Review Order.
    8. Review your order details and accept the Verizon Wireless Customer Agreement.
    9. Tap Place Order Now.

    You have successfully upgraded your device with My Verizon Mobile.



  2. How do I view my usage in My Verizon Mobile?

    To view your usage for minutes, messages or data:

    Note: If you're an Account Owner or Account Manager, you can view usage for all lines on the account. If you're an Account Member, you can view usage for your line only. Learn more about My Verizon account access roles.

    1. Open My Verizon Mobile on your device.

    2. Open the menu.

    3. Select My Account & Billing > View Usage.

      Image: MVM Usage Summary Screenshot

    4. Your total account usage for the current bill cycle will display at the top. Tap a usage type (Data, Minutes or Messages) to view that type of usage.

      Image: MVM View Usage Screenshot

    5. The usage for any individual lines on your account will appear below. Tap an individual line to view more usage detail for that line.

      Image: MVM View Usage Screenshot

    6. The usage details for that line will display.

      Image: MVM View Usage Screenshot


  3. If I'm on a plan with multiple devices, will the usage and balance information that's displayed be for my mobile number or for the entire account?

    The Balance screen will show the balance for the entire account. The usage screens (e.g., minutes, messages, data usage) will show usage for the device you're using while accessing the app.



  4. Why doesn't the data usage estimate timestamp in My Verizon Mobile match the current date and time?

    Your usage information is updated in the billing system periodically. The date and time listed are the last time the billing system was updated with the information. Additionally, the billing system may be in a different time zone.



  5. How do I set usage alerts for minutes, messaging or data in My Verizon Mobile?

    To set usage alerts:

    1. Open My Verizon Mobile on your device.

    2. Open the Menu.

    3. Select My Account & Billing > Manage Usage Alerts.

      Image: MVM Usage Summary Screenshot

    4. Select the type of usage alert you want to manage: data, minutes or messages.

      Image: MVM Usage Summary Screenshot

    5. To turn on Usage Alerts, tap the Send Alerts switch. A red switch indicates Usage Alerts is on.

      Image: MVM Usage Summary Screenshot

    6. Select which usage percentage(s) you want to be notified about. The switch will be red if that option is active.

      Note: In this example, we're selecting Data to set up data usage alerts. However, you can also select Minutes or Messages as well to set up minute or messaging usage alerts. The steps are essentially the same.

      Image: MVM Usage Summary Screenshot

    7. Add any phone numbers that you'd like to receive text alerts and email address that you'd like to receive email alerts.

      Image: MVM Usage Summary Screenshot

    8. Tap Save Changes.

      Image: MVM Usage Summary Screenshot


    You've successfully set up usage alerts.



  6. How do I change who is alerted when usage alerts are reached in My Verizon Mobile?

    Up to 5 different text recipients and 3 different email recipients, including the Account Owner, can receive an alert if usage is reached.

    To set text and email alert recipients:

    1. Open My Verizon Mobile on your device.

    2. Open the Menu.

    3. Select My Account & Billing > Manage Usage Alerts.

      Image: MVM Change Alerts Screenshot

    4. Add any phone numbers that you'd like to receive text alerts and email address that you'd like to receive email alerts.

      Image: MVM Change Alerts Screenshot

    5. Tap Save Changes.

      Image: MVM Change Alerts Screenshot


    You've successfully updated your usage alert recipients.



  7. How do I view my current bill and balance in My Verizon Mobile?

    To view your current bill and balance:

    Note: This action is only available for the Account Owner and Account Manager. Learn more about My Verizon account access roles.

    1. Open My Verizon Mobile on your device.

    2. Open the menu.

    3. Select My Account & Billing > View Bill.

      Image: MVM Change Alerts Screenshot
       

    You'll be shown your current balance and bill overview.



  8. How do I change features on a line in My Verizon Mobile?

    To change features on a line:

    Note: This action is only available for the Account Owner or Account Manager. Learn more about My Verizon Account Access Roles.

    1. On the Home screen tap Manage Features in the Your Plan Summary section.

      Image: MVM Change Features Screenshot

      Note: Enter your Secure Login Password if prompted.

    2. To manage features for a different line on your account tap Select Another Device and choose a line.

      Image: MVM Change Features Screenshot

    3. Tap Your Current Features.

      Image: MVM Change Features Screenshot

    4. You'll see a list of features for that line.

    5. Tap Manage Feature to change options for a feature. To learn more about a feature tap the ? button.

      Image: MVM Change Features Screenshot

    6. Select a new option and tap Select Feature.

      Image: MVM Change Features Screenshot

    7. Review your changes and tap Submit.

      Note: In this example, Verizon Cloud was upgraded to more storage.
      Image: MVM Change Features Screenshot


    You've successfully changed your features.



  9. How do I change my Voice Mail password in My Verizon Mobile?

    To change your Voice Mail password:

    1. Open My Verizon Mobile on your device.

    2. Open the Menu.

    3. Select My Profile & Settings > Manage Voice Mail Password.

      Image: MVM Change Voice Mail Password Screenshot

    4. Enter and confirm your new password or tap Choose A Password For Me to have one automatically created for you.

      Image: MVM Change Voice Mail Password Screenshot

    5. Tap Update.

      Image: MVM Change Voice Mail Password Screenshot


    You've successfully changed your Voice Mail password.



  10. How do I change my billing address in My Verizon Mobile?

    To change your billing address:

    Note: This action is only available for the Account Owner or Account Manager. Learn more about My Verizon account access roles.

    1. Open My Verizon Mobile on your device.

    2. Open the menu and tap My Account & Billing.

      Image: MVM Change Billing Address Screenshot

    3. Tap Manage Billing Address.

      Image: MVM Change Billing Address Screenshot

    4. Enter your new address information and tap Update.

      Image: MVM Change Billing Address Screenshot


    You've successfully changed your billing address.



  11. How do I enroll in Auto Pay in My Verizon Mobile?

    To enroll in Auto Pay:

    Note: This action is available for the Account Owner and Account Manager. Learn more about My Verizon account access roles.

    1. Open My Verizon Mobile on your device.

    2. Tap Set Up and Manage Auto Pay.

      Image: MVM Enroll in Autopay Screenshot

      Note: Enter your Secure Login Password if prompted.

    3. You can select a saved payment method form the Select Saved Payment Source dropdown. To add a new payment method for auto pay tap Manage Accounts to set up a new payment method.

      Image: MVM Enroll in Autopay Screenshot

    4. Select which day you want auto pay to process each month.

      Image: MVM Enroll in Autopay Screenshot

    5. Enter the last 4 digits of your Social Security Number or Federal Tax ID.

      Image: MVM Enroll in Autopay Screenshot

    6. Enter your billing Zip Code.

      Image: MVM Enroll in Autopay Screenshot

    7. Review and accept the Terms & Conditions.

      Image: MVM Enroll in Autopay Screenshot

    8. Tap Continue.

      Image: MVM Enroll in Autopay Screenshot


    You've successfully enrolled in Auto Pay.



  12. How do I edit my saved payment accounts in My Verizon Mobile?

    To edit the accounts you have made payments with previously:

    Note: This action is only available for the Account Owner or Account Manager. Learn more about My Verizon account access roles.

    1. Open My Verizon Mobile on your device.

    2. Open the menu and tap My Account & Billing.

      Image: MVM Edit Payment Accounts Screenshot

    3. Tap Manage Payment Accounts.

      Image: MVM Edit Payment Accounts Screenshot

      Notes:
    4. Tap the account you want to update.

      Image: MVM Edit Payment Accounts Screenshot

    5. Edit your payment account and tap Continue.

      Image: MVM Edit Payment Accounts Screenshot


    You've successfully edited your payment accounts.



  13. How do I delete my saved payment accounts in My Verizon Mobile?

    To delete accounts you have previously made a payment with:

    Note: This action is only available for the Account Owner. Learn more about My Verizon account access roles.

    1. Open My Verizon Mobile on your device.

    2. Open the menu and tap My Account & Billing.

      Image: MVM Delete Payment Accounts Screenshot

    3. Tap Manage Payment Accounts.

      Image: MVM Delete Payment Accounts Screenshot

      Notes:

    4. Tap the account you want to update.

      Image: MVM Delete Payment Accounts Screenshot

    5. Tap Delete this Account.

      Image: MVM Delete Payment Accounts Screenshot


  14. How do I request a copy of my last bill in My Verizon Mobile?

    To request a copy of your last bill:

    1. Open My Verizon Mobile on your device.

    2. Open the menu and tap My Account & Billing.

      Image: MVM Request Bill Copy Screenshot

    3. Tap Request Copy of Last Bill.

      Image: MVM Request Bill Copy Screenshot

      Note: Enter your Secure Login Password if prompted.

    4. Tap Print Your Last Bill to view a PDF version of your bill that you can print. Or tap Request a copy of your last bill to have a copy of your last bill mailed to you.

      Image: MVM Request Bill Copy Screenshot

    You've successfully requested your last bill. If you asked for it to be sent to you, you'll receive a bill within 10 business days.



  15. How do I view my payment history in My Verizon Mobile?

    To view your payment history:

    Note: This action is available for an Account Owner or Account Manager. Learn more about My Verizon account access roles.

    1. Open My Verizon Mobile on your device.

    2. Open the Menu.

    3. Select My Account & Billing > View Payment History.

      Image: MVM View Payment History Screenshot

      Note: Enter your Secure Login Password if prompted.

    The Payment History page will show up to 12 of your most recent payments.

    Image: MVM View Payment History Screenshot



  16. How do I find out if a mobile number qualifies for Mobile to Mobile calling in My Verizon Mobile?

    To find out if a number qualifies for Mobile to Mobile calling:

    1. Open My Verizon Mobile on your device.

    2. Select My Devices > Mobile to Mobile Calling.

      Image: MVM Mobile to Mobile Calling Screenshot

    3. Enter up to 3 number to find out if they qualify for Mobile to Mobile calling and tap Check Numbers.

      Image: MVM Mobile to Mobile Calling Screenshot
       

    You'll be shown which of the numbers you entered qualify for Mobile to Mobile and which don't.



  17. How do I view my upgrade eligibility status in My Verizon Mobile?

    To view your upgrade eligibility status:

    1. Open My Verizon Mobile on your device.

    2. From the Home screen, tap Devices.

      Image: MVM Upgrade Eligibility Screenshot

    3. A list of your devices will display. The ones eligible for an upgrade will say Upgrade Available. Tap a line to view the upgrade eligibility date for that line.

      Image: MVM Upgrade Eligibility Screenshot

    4. The upgrade eligibility date will display.

      Image: MVM Upgrade Eligibility Screenshot


    You've successfully found your upgrade eligibility status.

     



  18. How do I change my Password for My Verizon from my mobile device?

    To change your Password for My Verizon:

    1. Open My Verizon Mobile on your device.

    2. From the Home screen, tap Profile.

      Image: MVM Change Password Screenshot

    3. Tap Manage Password.

      Image: MVM Change Password Screenshot

    4. Enter your current Password.

    5. Image: MVM Change Password Screenshot

    6. Enter your new password and re-enter it to confirm.

      Note: Your new password:
      • Must be 8-20 characters long
      • Must have at least 1 number and 1 letter
      • Must not match your User ID
      • Must not have spaces
      • Is case sensitive
      • Can use the following special characters:
        ` ~ @ # $ % ^ &  * ( ) - _ = + [ ] { } \ | ; : ’ ” , .

    7. Tap Update.

      Image: MVM Change Password Screenshot

    You've successfully changed your Password for My Verizon.

    Note: Changing your password through My Verizon Mobile changes it for the online version of My Verizon as well.

     



  19. How do I edit my email address in My Verizon Mobile?

    To edit your email address:

    1. Open My Verizon Mobile on your device.

    2. From the Home screen, tap Profile.

      Image: MVM Edit Email Address Screenshot

    3. Tap Manage Account Information.

      Image: MVM Edit Email Address Screenshot
    4. Enter your new email address in the Email Address field.

      Image: MVM Edit Email Address Screenshot

    5. Tap Update.
      Image: MVM Edit Email Address Screenshot


    You've successfully changed the email address on your account.



  20. How do I change my User ID for My Verizon from my mobile device?

    To change your User ID for My Verizon:

    1. Open My Verizon Mobile on your device.

    2. From the Home screen, tap Profile.

      Image: MVM Change User ID Screenshot

    3. Tap Manage User ID.

      Image: MVM Change User ID Screenshot

      Note: Enter your Secure Login Password if prompted.

    4. Enter a New User ID and tap Submit.

      Image: MVM Change User ID Screenshot


    You've successfully changed your User ID for My Verizon and My Verizon Mobile.



  21. How do I change my Secret Question in My Verizon Mobile?

    To change your Secret Question:

    1. Open My Verizon Mobile on your device.

    2. From the Home screen, tap Profile.

      Image: MVM Change Secret Question Screenshot

    3. Tap Manage Secret Question.

      Image: MVM Change Secret Question Screenshot

      Note: Enter your Secure Login Password if prompted.

    4. Select a question from the dropdown.

      Image: MVM Change Secret Question Screenshot

    5. Enter the answer to the selected question and re-enter your exact same answer in the Confirm New Answer field.

      Image: MVM Change Secret Question Screenshot

    6. Tap Submit.

      Image: MVM Change Secret Question Screenshot


    You've successfully changed your Secret Question for My Verizon and My Verizon Mobile.



Privacy and Security
  1. What is a Secure Login Password and why do I have to enter it in My Verizon Mobile?

    Some functions within My Verizon Mobile are considered secured functions, so you must use a password to gain access. You'll only enter your password once for each session.

    1. When prompted, enter your password.

      • If you're registered for My Verizon, use that Password.

      • If you're not registered for My Verizon, enter the Billing System Password (or the last four digits of the Social Security Number on the account if no Billing System Password is established).

    2. Tap Continue.
       

    You've successfully entered your Secure Login Password.



  2. What are privacy settings in My Verizon Mobile?

    You can change your privacy settings from your devices to control how your mobile usage data is used by Verizon for marketing and reporting.

    Only registered users can select the option to manage privacy settings and selections. Account Owners and Account Managers can modify any privacy setting. Account Members can modify location based settings only.

    Note: Only certain operating systems display location settings.



  3. How do I sign in to My Verizon Mobile’s more secure functions?

    Some functions in My Verizon Mobile are considered secured functions, so you must use your Secure Login Password to gain access. You'll only enter your password once for each session.



  4. Why is registration needed to use My Verizon Mobile?

    The purpose of this process is to protect you from fraud.

    A link for registration is sent to you by email and is only active for 3 days. If the email link isn't used during that time, you must start the registration process over. If no email address is on file, a letter is sent by mail with a temporary password for you to use for registration.

    Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions. Apple is a registered trademark of Apple Inc. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license. BlackBerry and related trademarks, names and logos are the property of BlackBerry and are registered and/or used in the US and countries around the world. Used under license from BlackBerry. Windows is a registered trademark of Microsoft Corporation in the United States and other countries.



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