Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Apple® iPhone® 6 Plus
Apple® iPhone® 5s
Apple® iPad® 2
Samsung Galaxy S® 6
Samsung Convoy™ 3
Samsung Galaxy S7
Apple® iPhone® 6s
Samsung Galaxy S® 4
Apple® iPhone® 5c
DROID TURBO 2
Verizon Ellipsis™ Jetpack®
DROID MAXX by MOTOROLA
Samsung Galaxy Note5
Samsung Galaxy Note® 4
Samsung Galaxy S7 edge
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Core Prime™
Verizon Ellipsis® 8
Apple® iPhone® 5
Verizon Ellipsis™ 7
Apple® iPhone® 4s
Droid Turbo in Ballistic Nylon
LG G3
LG G4™
Apple® iPhone® 4
Droid Turbo by Motorola
Apple® iPhone® SE
Samsung Network Extender
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
DROID MAXX 2
LG Revere® 3
DROID MINI by MOTOROLA
Samsung Galaxy S® III
Samsung Galaxy Note® 3
LG Cosmos™ 3
LG G2
Verizon MiFi® 4G LTE Global USB Modem U620L
DROID RAZR M by MOTOROLA
Verizon 4G LTE Broadband Router with Voice
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
LG G Vista
Samsung Gusto® 3
HTC One® (M8)
Verizon Wireless Home Phone
Samsung Galaxy J1™ Prepaid
LG Extravert™ 2
Brigadier™ by Kyocera
HTC Desire® 526
Pantech 4G LTE Global USB Modem UML290
Casio G'zOne Commando®
Ellipsis™ Jetpack® MHS800L
LG G Pad 8.3 LTE
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
DROID ULTRA by MOTOROLA
LG V10™
Moto E™ Prepaid
LG G5™
HTC Desire® 626
Casio G'zOne Commando® 4G LTE
DuraXV
Verizon 4G LTE USB Modem 551L
Gear S2
Casio G'zOne Ravine® 2
Verizon Ellipsis® 10
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Samsung Galaxy Note® II
Samsung Galaxy S® 4 mini
Moto X™ (2nd Gen.)
hum by Verizon
Moto X™ by Motorola
Sony Xperia® Z3v
iPad® Pro
HTC One M9
Verizon 4G LTE USB Modem UML295
Transpyre™ Prepaid
LG Optimus Zone™ 2 Prepaid
Microsoft Lumia 735
GizmoPal™
HTC 10™
Galaxy Note® Edge
Nexus 6
DROID TURBO 2 - Designed by You
Nokia Lumia 928
Samsung Gusto® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Brightside™
Verizon 4G LTE Broadband Router
Verizon Wireless AirCard® 595
Gear S®
LG Optimus Zone™ 3 Prepaid
Samsung Convoy™ 2
Moto G™ by Motorola
LG G Pad™ X8.3
HTC One®
LG Exalt™
BlackBerry® Bold™ 9930 smartphone
Samsung Intensity™ II
LG K4™ LTE
iPad® Air 2
Nokia Lumia Icon
Nokia Lumia 822
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Optimus Exceed™ 2
LG Revere®
DROID INCREDIBLE 4G LTE by HTC
Samsung Galaxy S® III mini
DROID RAZR MAXX HD by MOTOROLA
LG Terra™
DROID RAZR by MOTOROLA
GizmoPal® 2 by LG
Lancet™ for Android™
Samsung Intensity™ III
Lucid™3 by LG
Samsung Galaxy Tab® 2 (7.0)
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
LG Cosmos™ 2
Verizon SureResponse®
Blackberry Classic
PRIV™ by Blackberry®
LG Octane™
HTC One® (M8) for Windows®
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
G Pad™ 10.1 LTE
LG Revere® 2
GizmoGadget™ by LG
Verizon LTE Internet and Home Phone
LG enV®3
Apple® iPad® Air™
Lancet™
LTE Internet (Installed)
DROID RAZR MAXX by MOTOROLA
Samsung Convoy® 4
DROID DNA by HTC
DROID RAZR HD by MOTOROLA
Samsung Convoy™
LG Accolade™
LG Exalt™II
G Pad™ 7.0 LTE
Apple® iPad® mini with Retina display
Samsung Galaxy Tab S2
iPad Pro™ (9.7-inch)
HTC One® remix
Samsung Galaxy Tab® 4 (10.1)
Google Nexus 7
Microsoft Surface 3
Apple® iPad® with Wi-Fi + 4G
Apple® iPad® mini
Kyocera DuraXV+
Samsung Gusto®
LG Cosmos™
BlackBerry® Z10 smartphone
Samsung Illusion™
Enact™ by LG
DROID BIONIC by MOTOROLA
Verizon Wireless USB760 Modem
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab® 2 (10.1)
DROID by MOTOROLA
Samsung Galaxy Tab®
Lucid™ by LG
Casio G'zOne Ravine®
Samsung Galaxy™ Stratosphere™ II
DROID 4 by MOTOROLA
Samsung Galaxy Stellar™
Samsung Haven™
Motorola RAZR V3m
BlackBerry® Q10 smartphone
BlackBerry® Z30 smartphone
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (8.0)
LG Extravert™
HTC Desire® 612
Samsung Galaxy J3 (2016)
DROID X2 by MOTOROLA
Hydro ELITE by KYOCERA
Galaxy Tab E (8.0)
Galaxy Nexus by Samsung
Lucid™2 by LG
LG VX8300
LG enV® TOUCH
Apple® iPad® with Retina display
Moto X™ - Designed by You (2nd Generation)
iPad® mini 4
DROID X by MOTOROLA
Ellipsis® Kids
BlackBerry® Bold 9650 smartphone
Motorola MOTO™ W755
LG Vortex™
Motorola Barrage™
DROID 3 by MOTOROLA
HTC One® max
LG enV®2
Samsung Galaxy Note® Pro
Pantech Perception™
Windows Phone 8X by HTC
Galaxy Tab E
Sony Xperia® Z2
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Intensity™
Watch Urbane™ 2nd Edition LTE
Samsung Smooth™
Samsung Alias™ 2
LG Cosmos™ Touch
Pantech Hotshot™
LG VX5500
Pantech Jest™ 2
Motorola XOOM™ 4G LTE
Samsung Knack™
Pantech Breakout™
Samsung ATIV SE™
Spectrum™ 2 by LG
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Galaxy Tab® (10.1)
iPad® mini 3
LG Optimus Zone™
Samsung Fascinate™
Samsung Galaxy Tab® S
Casio G'zOne Boulder®
Samsung Galaxy Legend™
Moto X™ - Designed by You
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Bold™ 9930 smartphone without camera
Dell™ Vostro™ V13 Laptop
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Note® 10.1
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Verizon Converged VOIP Device
Samsung Galaxy™ Stratosphere™
Luge™ by Motorola Prepaid
LG VX8360
Casio G'zOne Brigade®
LG VX5400
HTC Rhyme™
DROID 2 by MOTOROLA
Samsung Gear S2 classic
DROID CHARGE by SAMSUNG
THUNDERBOLT™ by HTC
LG Migosm
Samsung ATIV Odyssey™
Casio G'zOne Rock™
DROID 2 GLOBAL by MOTOROLA
Samsung SCH-u340
Pantech Marauder™
Intuition™ by LG
DROID INCREDIBLE by HTC
Verizon Wireless UM175 USB Modem
Samsung Galaxy Camera®
Samsung Galaxy Note® 10.1 2014 Edition
Delphi Connect
HTC Rezound™
Samsung Galaxy View
Nokia Lumia 2520
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Galaxy Tab® (7.7)
Motorola W385
LG VX8350
BlackBerry® Curve™ 9330 smartphone
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon Wireless G'zOne Type-S
Apple® iPad®
BlackBerry® Curve™ 8530 smartphone
BlackBerry® Storm2™ 9550 smartphone Prepaid
BlackBerry® Curve™ 8330 smartphone
Motorola MOTO™ VU204
Motorola Adventure™ V750
Samsung Alias™
Verizon Wireless Escapade®
LG Ally™
Verizon Wireless USB720 Modem
Revolution™ by LG
Samsung Juke
Samsung SCH-u410
LG Voyager™
Pantech Caper™ Prepaid
Casio EXILIM
LG Chocolate® Touch
Samsung Reality™
LG Chocolate®
Verizon Wireless Coupe™
Verizon Wireless USB727 Modem
Pantech Crux™
Spectrum™ by LG
Sony Xperia® PLAY
LG Enlighten®
LG Dare™
Sierra Wireless AirCard® 555D
Samsung Omnia® II
LG VX5300
HP® Mini 1151NR Netbook
Casio G'zOne Ravine® 2 Non-Camera
BlackBerry® Torch™ 9850 smartphone
Motorola MOTOKRZR K1m
Verizon Wireless PC5750 PC Card
Samsung SCH-u430
LG Optimus Exceed™ Prepaid
DROID PRO by MOTOROLA
LG Chocolate® 3
G'zOne Boulder™ Black and Silver
BlackBerry® 8830 World Edition smartphone
Samsung Rogue™
Verizon Wireless UM150 USB Modem
LG VX5200
BlackBerry® Curve™ 9370 smartphone
Samsung SCH-u540
HTC Trophy™
Motorola V325
Samsung SCH-a650
DROID XYBOARD 10.1 by MOTOROLA
Motorola Entice™
LG VX3200
Verizon Wireless CDM8975
DROID ERIS by HTC
LG VX6100
Gateway® LT2016u Netbook
Sierra Wireless AirCard® 580
Verizon Wireless Razzle™
Samsung Zeal™
Motorola W315
Blackberry Classic Non-Camera
LG VX8700
LG VX3300
Samsung Sway™
Samsung SCH-a930
Nokia 2705 Shade™ Non-Camera
Motorola MOTO™ Z6c World Edition
Samsung Gleam®
LG enV®
Samsung SCH-a670
Verizon Wireless G'zOne Type-S Push to Talk without Camera
HP® Pavilion dm1-3010nr Notebook
LG Versa™
Samsung Continuum™
Motorola RAZR V3m in Gray
Samsung SCH-a870
Motorola E815
DROID XYBOARD 8.2 by MOTOROLA
BlackBerry® Curve™ 9310 smartphone
Pantech PN-215
LG Clout™
Sharp KIN™ ONE
Nokia 6015i Prepaid
Nokia 6205
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Nokia 7705 Twist™
Samsung SCH-u550
Verizon Wireless CDM8950
Motorola MOTO Q™ 9c
Motorola V60s
LG VX6000
Samsung Renown™
Samsung Trance™
HTC Merge®
Verizon Wireless V740 ExpressCard
Motorola CITRUS™
Samsung SCH-a850
Motorola V325i
LG VX4500
LG VX4650
Motorola DEVOUR™ with MOTOBLUR™
Motorola Krave™ ZN4
Pantech PN-820
Motorola Rival™
Samsung i700 Pocket PC
LG Fathom®
Samsung SCH-a950
Nokia 7205 Intrigue™
Samsung N150 Netbook
Pantech PN-210
Compaq® Mini CQ10-688nr Netbook
Samsung FlipShot®
Nokia 2128i
Verizon Wireless USB1000 Global USB Modem
Motorola RAZR V3c
Nokia 2705 Shade™
Verizon Wireless Adamant™
LG V
LG Glance™
Samsung SCH-a310
Samsung Omnia®
DROID R2D2 by MOTOROLA
Motorola XOOM™
Verizon AD3700 Global USB Modem
LG VX8100
Kyocera KPC650
Verizon Wireless Salute™
Samsung Gem™
HTC Apache XV6700
Sharp KIN™ TWO
SCH-u410 Prepaid
Nokia 2605 Mirage
HP® Mini 110-3098NR Netbook
HP® Pavilion dm1-2010nr Entertainment Notebook
Kyocera KX1v
Jest™
Sharp KIN™ ONEm
Motorola V276
Samsung SCH-a630
Samsung SCH-u620
HP® Mini 311-1037NR Netbook
Motorola Q™
Samsung SCH-i760
LG VX9400
HTC Touch Pro™
LG VENUS™
Motorola V265
Kyocera KX414
Sharp KIN™ TWOm
Verizon Wireless PN-300
Verizon Wireless CDM 7075
Motorola V710
Motorola V65p
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Motorola MOTO™ Z6cx World Edition without Camera
HP® Mini 210-1076NR Netbook
Nokia 2366i
Verizon KPC680 ExpressCard®
Verizon Wireless Blitz® Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung SCH-a890
HP® Mini 110-1046NR Netbook
Motorola V325xi
Kyocera K404
Samsung i600 Smartphone
Nokia 6215i
Motorola Rapture™ VU30
Kyocera KX2
LG VX2000
Motorola V60p
Nokia 2285
Kyocera KX444
Samsung SCH-i730
LG VX4700
Samsung Glyde™
Kyocera K323
Motorola MOTO Q™ music 9m
Motorola MOTORIZR Z6tv
Verizon Wireless XV6600 without Camera
Samsung SCH-a790
Nokia 3589i
Motorola C343
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Nokia 6236i
BlackBerry® 7250
Verizon Wireless U630 PC Card
Nokia 6315i
Kyocera SE47
Samsung Saga™
Verizon Wireless V620
Samsung SCH-a795
Motorola MOTOSLVR L7C
Samsung SCH-i830
BlackBerry® 7750
Samsung SCH-a610
Nokia 6305i
Motorola V120e
Samsung SCH-a970
Motorola T720
Samsung SCH-n330
Motorola T300p
Motorola V276 Prepaid
Motorola C333

My Verizon Mobile FAQs

General Information
  1. What is My Verizon Mobile?

    My Verizon Mobile is an app that lets you manage your Verizon Wireless account from your compatible mobile device. It makes managing your account easier and more convenient, especially when you're on-the-go.

    You can access all the account features you have available in My Verizon right from your phone or tablet, including:

    • Check your balance, upgrade eligibility and usage information
    • Change your features, plan and profile information
    • Make and view payments, edit payment accounts and manage Auto Pay
    • Add a new line to your account
    • Manage services like Call Forwarding, alerts and Verizon FamilyBase®
    • Locate a store
    • Purchase accessories

    Notes:

    Data usage may apply.



  2. Are there any charges for using or downloading the My Verizon Mobile app?

    Yes, data charges may apply.



  3. How do I know if my device is compatible with My Verizon Mobile?

    My Verizon Mobile is supported as an app on most devices with the following operating systems:

    • Android™
    • Apple® iOS
    • BlackBerry®
    • Windows® Phone

    Many devices have the My Verizon Mobile app already installed at the time of purchase. Check the App list on your device to see if it's listed. If it isn't, open the app store on your device and search for My Verizon Mobile. If the app appears, it's compatible with your device.

    If an app isn't available for your device, you can access My Verizon Mobile from your mobile web browser.

    Note: Data charges may apply.



  4. Is the information sent through My Verizon Mobile secure?

    We're committed to safeguarding your privacy. We use Secure Socket Layer (SSL) technology with encryption for the transmission of sensitive data. When the security lock is displayed, you can be confident that your individual information is protected.



  5. How do I access My Verizon from my mobile device?

    The way you access My Verizon Mobile varies by device.

    • My Verizon Mobile app (available on most smartphones and tablets): Tap the My Verizon Mobile app in the App list on your device to open it.

      Note: If the app isn't in your App list, search for My Verizon Mobile in your device's app store and download it. If it's not available in your app store, use the Mobile Web Browser instructions below.

    • Mobile web browser (for basic phones and any device that doesn't have a compatible My Verizon Mobile app):

      1. Open the web browser on your device.
      2. Go to VerizonWireless.com.
      3. Access My Verizon from the menu and sign in.


    Data usage may apply.



My Verizon Mobile for Prepaid
  1. Is My Verizon Mobile available for prepaid accounts?

    Yes, the My Verizon Mobile app is available for prepaid devices. The steps to get and use the app are the same, but the options you'll see for managing your prepaid account will be slightly different than those available for a standard monthly account.



  2. How can My Verizon Mobile help me manage my prepaid account?

    My Verizon Mobile makes managing your account easier and more convenient, especially when you're on-the-go. You can use the app to:

    • Check your balance details
    • Make payments
    • Set up Auto Pay
    • View your plan details or change your plan
    • Change your features
    • Monitor your usage
    • Reset or change your Account Security Code, profile settings and Voice Mail password

    Data usage may apply.



  3. What refill options are available through My Verizon Mobile on my prepaid device?

    From your prepaid device, you can use My Verizon Mobile to:

    • Make a one-time debit or credit card payment

      Note: You can also save debit/credit card information for future use or edit your current card information.

    • Sign up for Auto Pay

    • Use a refill card

    You can also use the Payment Locator option within the My Verizon Mobile app to find the nearest replenishment locations. Either enter your ZIP code or search by city and state.



Using My Verizon Mobile
  1. How do I upgrade my device in My Verizon Mobile?

    To upgrade your device with My Verizon Mobile:

    1. Tap the Devices tab at the top.
    2. Select which line you want to upgrade. Lines that are eligible for an upgrade will be labeled UPGRADE AVAILABLE.
    3. Select the device you want to order.
    4. Here you can choose to trade-in your current device or skip this step. When you trade in your device you'll receive a Verizon Wireless gift card for the amount of your device's trade-in value. To skip this step tap No Thanks, Skip Trade In.

      To trade in your device:
      1. Answer the questions about your device's condition. It's important you provide an accurate description of your device's condition. If the device is not in the condition you described this could affect your trade-in credit amount. To learn more, visit our Device Trade-In Program FAQs.
      2. Tap Continue.
      3. The trade-in value will display. If you agree to trade in your device for the listed amount, tap Accept this Offer. If you decide you don't want to trade in your device, tap Skip Trade-In.
         
    5. Select which device protection option you want.
    6. Tap Continue.
    7. Select a shipping method and tap Review Order.
    8. Review your order details and accept the Verizon Wireless Customer Agreement.
    9. Tap Place Order Now.

    You have successfully upgraded your device with My Verizon Mobile.



  2. How do I view my usage in My Verizon Mobile?

    To view your usage for minutes, messages or data:

    Note: If you're an Account Owner or Account Manager, you can view usage for all lines on the account. If you're an Account Member, you can view usage for your line only. Learn more about My Verizon account access roles.

    1. Open My Verizon Mobile on your device.

    2. Open the menu.

    3. Select My Account & Billing > View Usage.

      Image: MVM Usage Summary Screenshot

    4. Your total account usage for the current bill cycle will display at the top. Tap a usage type (Data, Minutes or Messages) to view that type of usage.

      Image: MVM View Usage Screenshot

    5. The usage for any individual lines on your account will appear below. Tap an individual line to view more usage detail for that line.

      Image: MVM View Usage Screenshot

    6. The usage details for that line will display.

      Image: MVM View Usage Screenshot


  3. If I'm on a plan with multiple devices, will the usage and balance information that's displayed be for my mobile number or for the entire account?

    The Balance screen will show the balance for the entire account. The usage screens (e.g., minutes, messages, data usage) will show usage for the device you're using while accessing the app.



  4. Why doesn't the data usage estimate timestamp in My Verizon Mobile match the current date and time?

    Your usage information is updated in the billing system periodically. The date and time listed are the last time the billing system was updated with the information. Additionally, the billing system may be in a different time zone.



  5. How do I set usage alerts for minutes, messaging or data in My Verizon Mobile?

    To set usage alerts:

    1. Open My Verizon Mobile on your device.

    2. Open the Menu.

    3. Select My Account & Billing > Manage Usage Alerts.

      Image: MVM Usage Summary Screenshot

    4. Select the type of usage alert you want to manage: data, minutes or messages.

      Image: MVM Usage Summary Screenshot

    5. To turn on Usage Alerts, tap the Send Alerts switch. A red switch indicates Usage Alerts is on.

      Image: MVM Usage Summary Screenshot

    6. Select which usage percentage(s) you want to be notified about. The switch will be red if that option is active.

      Note: In this example, we're selecting Data to set up data usage alerts. However, you can also select Minutes or Messages as well to set up minute or messaging usage alerts. The steps are essentially the same.

      Image: MVM Usage Summary Screenshot

    7. Add any phone numbers that you'd like to receive text alerts and email address that you'd like to receive email alerts.

      Image: MVM Usage Summary Screenshot

    8. Tap Save Changes.

      Image: MVM Usage Summary Screenshot


    You've successfully set up usage alerts.



  6. How do I change who is alerted when usage alerts are reached in My Verizon Mobile?

    Up to 5 different text recipients and 3 different email recipients, including the Account Owner, can receive an alert if usage is reached.

    To set text and email alert recipients:

    1. Open My Verizon Mobile on your device.

    2. Open the Menu.

    3. Select My Account & Billing > Manage Usage Alerts.

      Image: MVM Change Alerts Screenshot

    4. Add any phone numbers that you'd like to receive text alerts and email address that you'd like to receive email alerts.

      Image: MVM Change Alerts Screenshot

    5. Tap Save Changes.

      Image: MVM Change Alerts Screenshot


    You've successfully updated your usage alert recipients.



  7. How do I view my current bill and balance in My Verizon Mobile?

    To view your current bill and balance:

    Note: This action is only available for the Account Owner and Account Manager. Learn more about My Verizon account access roles.

    1. Open My Verizon Mobile on your device.

    2. Open the menu.

    3. Select My Account & Billing > View Bill.

      Image: MVM Change Alerts Screenshot
       

    You'll be shown your current balance and bill overview.



  8. How do I change features on a line in My Verizon Mobile?

    To change features on a line:

    Note: This action is only available for the Account Owner or Account Manager. Learn more about My Verizon Account Access Roles.

    1. On the Home screen tap Manage Features in the Your Plan Summary section.

      Image: MVM Change Features Screenshot

      Note: Enter your Secure Login Password if prompted.

    2. To manage features for a different line on your account tap Select Another Device and choose a line.

      Image: MVM Change Features Screenshot

    3. Tap Your Current Features.

      Image: MVM Change Features Screenshot

    4. You'll see a list of features for that line.

    5. Tap Manage Feature to change options for a feature. To learn more about a feature tap the ? button.

      Image: MVM Change Features Screenshot

    6. Select a new option and tap Select Feature.

      Image: MVM Change Features Screenshot

    7. Review your changes and tap Submit.

      Note: In this example, Verizon Cloud was upgraded to more storage.
      Image: MVM Change Features Screenshot


    You've successfully changed your features.



  9. How do I change my Voice Mail password in My Verizon Mobile?

    To change your Voice Mail password:

    1. Open My Verizon Mobile on your device.

    2. Open the Menu.

    3. Select My Profile & Settings > Manage Voice Mail Password.

      Image: MVM Change Voice Mail Password Screenshot

    4. Enter and confirm your new password or tap Choose A Password For Me to have one automatically created for you.

      Image: MVM Change Voice Mail Password Screenshot

    5. Tap Update.

      Image: MVM Change Voice Mail Password Screenshot


    You've successfully changed your Voice Mail password.



  10. How do I change my billing address in My Verizon Mobile?

    To change your billing address:

    Note: This action is only available for the Account Owner or Account Manager. Learn more about My Verizon account access roles.

    1. Open My Verizon Mobile on your device.

    2. Open the menu and tap My Account & Billing.

      Image: MVM Change Billing Address Screenshot

    3. Tap Manage Billing Address.

      Image: MVM Change Billing Address Screenshot

    4. Enter your new address information and tap Update.

      Image: MVM Change Billing Address Screenshot


    You've successfully changed your billing address.



  11. How do I enroll in Auto Pay in My Verizon Mobile?

    To enroll in Auto Pay:

    Note: This action is available for the Account Owner and Account Manager. Learn more about My Verizon account access roles.

    1. Open My Verizon Mobile on your device.

    2. Tap Set Up and Manage Auto Pay.

      Image: MVM Enroll in Autopay Screenshot

      Note: Enter your Secure Login Password if prompted.

    3. You can select a saved payment method form the Select Saved Payment Source dropdown. To add a new payment method for auto pay tap Manage Accounts to set up a new payment method.

      Image: MVM Enroll in Autopay Screenshot

    4. Select which day you want auto pay to process each month.

      Image: MVM Enroll in Autopay Screenshot

    5. Enter the last 4 digits of your Social Security Number or Federal Tax ID.

      Image: MVM Enroll in Autopay Screenshot

    6. Enter your billing Zip Code.

      Image: MVM Enroll in Autopay Screenshot

    7. Review and accept the Terms & Conditions.

      Image: MVM Enroll in Autopay Screenshot

    8. Tap Continue.

      Image: MVM Enroll in Autopay Screenshot


    You've successfully enrolled in Auto Pay.



  12. How do I edit my saved payment accounts in My Verizon Mobile?

    To edit the accounts you have made payments with previously:

    Note: This action is only available for the Account Owner or Account Manager. Learn more about My Verizon account access roles.

    1. Open My Verizon Mobile on your device.

    2. Open the menu and tap My Account & Billing.

      Image: MVM Edit Payment Accounts Screenshot

    3. Tap Manage Payment Accounts.

      Image: MVM Edit Payment Accounts Screenshot

      Notes:
    4. Tap the account you want to update.

      Image: MVM Edit Payment Accounts Screenshot

    5. Edit your payment account and tap Continue.

      Image: MVM Edit Payment Accounts Screenshot


    You've successfully edited your payment accounts.



  13. How do I delete my saved payment accounts in My Verizon Mobile?

    To delete accounts you have previously made a payment with:

    Note: This action is only available for the Account Owner. Learn more about My Verizon account access roles.

    1. Open My Verizon Mobile on your device.

    2. Open the menu and tap My Account & Billing.

      Image: MVM Delete Payment Accounts Screenshot

    3. Tap Manage Payment Accounts.

      Image: MVM Delete Payment Accounts Screenshot

      Notes:

    4. Tap the account you want to update.

      Image: MVM Delete Payment Accounts Screenshot

    5. Tap Delete this Account.

      Image: MVM Delete Payment Accounts Screenshot


  14. How do I request a copy of my last bill in My Verizon Mobile?

    To request a copy of your last bill:

    1. Open My Verizon Mobile on your device.

    2. Open the menu and tap My Account & Billing.

      Image: MVM Request Bill Copy Screenshot

    3. Tap Request Copy of Last Bill.

      Image: MVM Request Bill Copy Screenshot

      Note: Enter your Secure Login Password if prompted.

    4. Tap Print Your Last Bill to view a PDF version of your bill that you can print. Or tap Request a copy of your last bill to have a copy of your last bill mailed to you.

      Image: MVM Request Bill Copy Screenshot

    You've successfully requested your last bill. If you asked for it to be sent to you, you'll receive a bill within 10 business days.



  15. How do I view my payment history in My Verizon Mobile?

    To view your payment history:

    Note: This action is available for an Account Owner or Account Manager. Learn more about My Verizon account access roles.

    1. Open My Verizon Mobile on your device.

    2. Open the Menu.

    3. Select My Account & Billing > View Payment History.

      Image: MVM View Payment History Screenshot

      Note: Enter your Secure Login Password if prompted.

    The Payment History page will show up to 12 of your most recent payments.

    Image: MVM View Payment History Screenshot



  16. How do I find out if a mobile number qualifies for Mobile to Mobile calling in My Verizon Mobile?

    To find out if a number qualifies for Mobile to Mobile calling:

    1. Open My Verizon Mobile on your device.

    2. Select My Devices > Mobile to Mobile Calling.

      Image: MVM Mobile to Mobile Calling Screenshot

    3. Enter up to 3 number to find out if they qualify for Mobile to Mobile calling and tap Check Numbers.

      Image: MVM Mobile to Mobile Calling Screenshot
       

    You'll be shown which of the numbers you entered qualify for Mobile to Mobile and which don't.



  17. How do I view my upgrade eligibility status in My Verizon Mobile?

    To view your upgrade eligibility status:

    1. Open My Verizon Mobile on your device.

    2. From the Home screen, tap Devices.

      Image: MVM Upgrade Eligibility Screenshot

    3. A list of your devices will display. The ones eligible for an upgrade will say Upgrade Available. Tap a line to view the upgrade eligibility date for that line.

      Image: MVM Upgrade Eligibility Screenshot

    4. The upgrade eligibility date will display.

      Image: MVM Upgrade Eligibility Screenshot


    You've successfully found your upgrade eligibility status.

     



  18. How do I change my Password for My Verizon from my mobile device?

    To change your Password for My Verizon:

    1. Open My Verizon Mobile on your device.

    2. From the Home screen, tap Profile.

      Image: MVM Change Password Screenshot

    3. Tap Manage Password.

      Image: MVM Change Password Screenshot

    4. Enter your current Password.

    5. Image: MVM Change Password Screenshot

    6. Enter your new password and re-enter it to confirm.

      Note: Your new password:
      • Must be 8-20 characters long
      • Must have at least 1 number and 1 letter
      • Must not match your User ID
      • Must not have spaces
      • Is case sensitive
      • Can use the following special characters:
        ` ~ @ # $ % ^ &  * ( ) - _ = + [ ] { } \ | ; : ’ ” , .

    7. Tap Update.

      Image: MVM Change Password Screenshot

    You've successfully changed your Password for My Verizon.

    Note: Changing your password through My Verizon Mobile changes it for the online version of My Verizon as well.

     



  19. How do I edit my email address in My Verizon Mobile?

    To edit your email address:

    1. Open My Verizon Mobile on your device.

    2. From the Home screen, tap Profile.

      Image: MVM Edit Email Address Screenshot

    3. Tap Manage Account Information.

      Image: MVM Edit Email Address Screenshot
    4. Enter your new email address in the Email Address field.

      Image: MVM Edit Email Address Screenshot

    5. Tap Update.
      Image: MVM Edit Email Address Screenshot


    You've successfully changed the email address on your account.



  20. How do I change my User ID for My Verizon from my mobile device?

    To change your User ID for My Verizon:

    1. Open My Verizon Mobile on your device.

    2. From the Home screen, tap Profile.

      Image: MVM Change User ID Screenshot

    3. Tap Manage User ID.

      Image: MVM Change User ID Screenshot

      Note: Enter your Secure Login Password if prompted.

    4. Enter a New User ID and tap Submit.

      Image: MVM Change User ID Screenshot


    You've successfully changed your User ID for My Verizon and My Verizon Mobile.



  21. How do I change my Secret Question in My Verizon Mobile?

    To change your Secret Question:

    1. Open My Verizon Mobile on your device.

    2. From the Home screen, tap Profile.

      Image: MVM Change Secret Question Screenshot

    3. Tap Manage Secret Question.

      Image: MVM Change Secret Question Screenshot

      Note: Enter your Secure Login Password if prompted.

    4. Select a question from the dropdown.

      Image: MVM Change Secret Question Screenshot

    5. Enter the answer to the selected question and re-enter your exact same answer in the Confirm New Answer field.

      Image: MVM Change Secret Question Screenshot

    6. Tap Submit.

      Image: MVM Change Secret Question Screenshot


    You've successfully changed your Secret Question for My Verizon and My Verizon Mobile.



  22. How do I check if my device is compatible for international travel?

    You can perform an international ready check in My Verizon Mobile to verify if your device and account settings are all set up for international use. If you find that you need to upgrade to a compatible device or add /change an international plan it's easy to do from here too.

    To perform an international ready check:

    1. Open the menu and tap My Devices.
    2. Tap International Ready Check. The device summary section will tell you if you currently have an international plan or not.
    3. Tap Check if your phone will work abroad.
    4. Enter the name of the country or cruise ship and tap Add to add the destination. Repeat this step to add up to four more country or cruise ship names.
    5. Tap Check Compatibility.
    6. The results will indicate if your device is compatible with voice, messaging and data for each country or cruise ship on your list. If your device is not compatible, tap Upgrade to find a device you can use on your trip.
    7. Now you'll need to verify if your account settings are ready for international travel. Tap Check Plan Compatibility.
    8. The results will indicate if you need to add an international plan to your account or if your account is already compatible for international travel.

      If you need to add an international plan:
      1. Tap Add International Plan.
      2. Tap the international plan you want to add. If you have multiple lines on your account tap Select Lines and choose which lines to add the plan.
      3. Tap Continue to complete the rest of the steps to adding your international plan.

      Now you're set up with an international plan.

    You've successfully completed the International Ready check.



Privacy and Security
  1. What is a Secure Login Password and why do I have to enter it in My Verizon Mobile?

    Some functions within My Verizon Mobile are considered secured functions, so you must use a password to gain access. You'll only enter your password once for each session.

    1. When prompted, enter your password.

      • If you're registered for My Verizon, use that Password.

      • If you're not registered for My Verizon, enter the Billing System Password (or the last four digits of the Social Security Number on the account if no Billing System Password is established).

    2. Tap Continue.
       

    You've successfully entered your Secure Login Password.



  2. What are privacy settings in My Verizon Mobile?

    You can change your privacy settings from your devices to control how your mobile usage data is used by Verizon for marketing and reporting.

    Only registered users can select the option to manage privacy settings and selections. Account Owners and Account Managers can modify any privacy setting. Account Members can modify location based settings only.

    Note: Only certain operating systems display location settings.



  3. How do I sign in to My Verizon Mobile’s more secure functions?

    Some functions in My Verizon Mobile are considered secured functions, so you must use your Secure Login Password to gain access. You'll only enter your password once for each session.



  4. Why is registration needed to use My Verizon Mobile?

    The purpose of this process is to protect you from fraud.

    A link for registration is sent to you by email and is only active for 3 days. If the email link isn't used during that time, you must start the registration process over. If no email address is on file, a letter is sent by mail with a temporary password for you to use for registration.

    Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions. Apple is a registered trademark of Apple Inc. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license. BlackBerry and related trademarks, names and logos are the property of BlackBerry and are registered and/or used in the US and countries around the world. Used under license from BlackBerry. Windows is a registered trademark of Microsoft Corporation in the United States and other countries.



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