My Verizon Mobile

Manage your account on-the-go with our My Verizon Mobile app. Check your monthly usage, upgrade eligibility date and balance. Make payments and accessory purchases. Change your account features, Voice Mail password, plan, billing address and more.
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My Verizon Mobile FAQs

[FAQs]

General Information
  1. What is My Verizon Mobile?

    My Verizon Mobile is an app that lets you manage your Verizon Wireless account from your compatible mobile device. It makes managing your account easier and more convenient, especially when you're on-the-go.

    You can access all the account features you have available in My Verizon right from your phone or tablet, including:

    • Check your balance, upgrade eligibility and usage information
    • Change your features, plan and profile information
    • Make and view payments, edit payment accounts and manage Auto Pay
    • Add a new line to your account
    • Manage services like Call Forwarding, alerts and Verizon FamilyBase
    • Locate a store
    • Purchase accessories

    Notes:

    Data usage may apply.



  2. Are there any charges for using or downloading the My Verizon Mobile app?

    Yes, data charges may apply.



  3. How do I know if my device is compatible with My Verizon Mobile?

    My Verizon Mobile is supported as an app on most devices with the following operating systems:

    • Android
    • Apple iOS
    • BlackBerry
    • Windows Phone

    Many devices have the My Verizon Mobile app already installed at the time of purchase. Check the App list on your device to see if it's listed. If it isn't, open the app store on your device and search for My Verizon Mobile. If the app appears, it's compatible with your device.

    If an app isn't available for your device, you can access My Verizon Mobile from your mobile web browser.

    Note: Data charges may apply.



  4. Is the information sent through My Verizon Mobile secure?

    We're committed to safeguarding your privacy. We use Secure Socket Layer (SSL) technology with encryption for the transmission of sensitive data. When the security lock is displayed, you can be confident that your individual information is protected.



  5. How do I access My Verizon from my mobile device?

    The way you access My Verizon Mobile varies by device.

    • My Verizon Mobile app (available on most smartphones and tablets): Tap the My Verizon Mobile app in the App list on your device to open it.

      Note: If the app isn't in your App list, search for My Verizon Mobile in your device s app store and download it. If it's not available in your app store, use the Mobile Web Browser instructions below.

    • Mobile web browser (for basic phones and any device that doesn't have a compatible My Verizon Mobile app):

      1. Open the web browser on your device.
      2. Go to VerizonWireless.com.
      3. Access My Verizon from the menu and sign in.


    Data usage may apply.



My Verizon Mobile for Prepaid
  1. Is My Verizon Mobile available for prepaid accounts?

    Yes, the My Verizon Mobile app is available for prepaid devices. The steps to get and use the app are the same, but the options you'll see for managing your prepaid account will be slightly different than those available for a standard monthly account.



  2. How can My Verizon Mobile help me manage my prepaid account?

    My Verizon Mobile makes managing your account easier and more convenient, especially when you're on-the-go. You can use the app to:

    • Check your balance details
    • Make payments
    • Set up Auto Pay
    • View your plan details or change your plan
    • Change your features
    • Monitor your usage
    • Reset or change your Account Security Code, profile settings and Voice Mail password

    Data usage may apply.



  3. What refill options are available through My Verizon Mobile on my prepaid device?

    From your prepaid device, you can use My Verizon Mobile to:

    • Make a one-time debit or credit card payment

      Note: You can also save debit/credit card information for future use or edit your current card information.

    • Sign up for Auto Pay

    • Use a refill card

    You can also use the Payment Locator option within the My Verizon Mobile app to find the nearest replenishment locations. Either enter your ZIP code or search by city and state.



Using My Verizon Mobile
  1. How do I view my usage in My Verizon Mobile?

    To view your usage for minutes, messages or data:

    Note: If you're an Account Owner or Account Manager, you can view usage for all lines on the account. If you're an Account Member, you can view usage for your line only. Learn more about My Verizon account access roles.

    1. Open My Verizon Mobile on your device. Usage for the current bill cycle on your line will be shown on the Home screen.

      Note: To view usage for another line on your account, swipe your finger from right to left across the screen.

      Image: MVM Usage Summary Screenshot

    2. To view additional details for a line, select Details on that line's Usage Summary screen.

    3. You'll see the Usage Details (shown below) for that line, including a color-coded meter to show the amount of an allowance used.

      Image: MVM Usage Details Screenshot

    4. Select a usage type (e.g., My Data) for additional details.

      Image: MVM My Data Details Screenshot


  2. If I'm on The MORE Everything Plan℠, the Share Everything® plan or a Family SharePlan®, will the usage and balance information that's displayed be for my mobile number or for the entire account?

    The Balance screen will show the balance for the entire account. The usage screens (e.g., minutes, messages, data usage) will show usage for only your mobile number.



  3. Why doesn't the data usage estimate timestamp in My Verizon Mobile match the current date and time?

    Your usage information is updated in the billing system periodically. The date and time listed are the last time the billing system was updated with the information. Additionally, the billing system may be in a different time zone.



  4. How do I set usage alerts for minutes, messaging or data in My Verizon Mobile?

    To set usage alerts:

    1. Open My Verizon Mobile on your device.

    2. From the Home page, tap Device.

      Image: MVM Device Details Screenshot

    3. Tap Manage Usage Alerts.

      Image: MVM Manage Usage Alerts Screenshot

    4. Sign in with your password for My Verizon.

      Note: You may be asked to answer your Secret Question for security purposes.

      Image: MVM Sign In Screenshot

    5. Select the type of usage you want to set up alerts for.

      Note: In this example, we re selecting Data to set up data usage alerts. However, you can also select Voice Minutes or Messaging as well to set up minute or messaging usage alerts. The steps are essentially the same.

      Image: MVM My Data Details Screenshot

    6. Check the box for the alerts you want to receive each time your usage reaches a certain level of your allowance.

      Image: MVM Set When to Alert Screenshot

    7. Tap Save.

      Image: MVM Set When to Alert Screenshot


    You've successfully set up usage alerts.



  5. How do I change who is alerted when usage alerts are reached in My Verizon Mobile?

    Up to 5 different text recipients and 3 different email recipients, including the Account Owner, can receive an alert if usage is reached.

    To set text alert recipients:

    1. Open My Verizon Mobile on your device.

    2. From the Home screen, tap Device.

      Image: MVM Device Details Screenshot

    3. Sign in with your password for My Verizon.

      Image: MVM Sign In Screenshot

    4. Tap Manage Usage Alerts.

      Image: MVM Manage Usage Alerts Screenshot

    5. Scroll down and tap Text Alert Recipients.

      Image: MVM Text Alerts Screenshot

    6. Read the notification message, and tap Okay.

      Image: MVM Manage Usage Alerts Screenshot

    7. Add the phone numbers that you want alerts sent to, and tap Save.

      Image: MVM Text Alerts Screenshot

    8. Tap OK.

      Image: MVM Alert Set Saved Screenshot


    To set email alert recipients:

    1. From the My Verizon Mobile Home screen, tap Device.

      Image: MVM Device Details Screenshot

    2. Sign in with your password for My Verizon, if you aren't already signed in.

      Image: MVM Sign In Screenshot

    3. Tap Manage Usage Alerts.

      Image: MVM Manage Usage Alerts Screenshot

    4. Scroll down and tap Email Alert Recipients.

      Image: MVM Email Alerts Screenshot

    5. Read the notification message, and tap Okay.

      Image: MVM Email Alerts Screenshot

    6. Add the email addresses that you want to send alerts to, and tap Save.

      Image: MVM Email Alerts Screenshot

    7. Tap OK.

      Image: MVM Alert Set Saved Screenshot


    You've successfully updated your usage alert recipients.



  6. How do I access and use the data calculator in My Verizon Mobile?

    The data calculator is a tool to help you determine which data plan is best for you.

    To use the data calculator:

    1. Open My Verizon Mobile on your device.

    2. From the Home screen, tap Plan.

      Image: MVM Plan Details Screenshot

    3. Scroll down and tap Use Data Calculator.

      Image: MVM Data Calculator Screenshot

    4. On the Choose Your Device page, select the type of device you have.

      Note: Smartphone was chosen in this example, but you can select whichever device type you d like to calculate usage for. The steps are essentially the same.

      Image: MVM Data Calculator Screenshot

    5. Select a media type.

      Image: MVM Data Calculator Screenshot

    6. When you choose a media type, you ll see a screen like the one below.

      Note: Web Surfing was chosen in this example.

      Image: MVM Data Calculator Screenshot

    7. Select the amount of your typical usage.

      Note: 50 web pages per day was chosen in this example.

      Image: MVM Data Calculator Screenshot

    8. Repeat steps e-g for each media type.


    An estimated data usage result will display to help you make a more educated decision about your data plan.

    Image: MVM Data Calculator Screenshot



  7. How do I view my current bill and balance in My Verizon Mobile?

    To view your current bill and balance:

    Note: This action is only available for the Account Owner and Account Manager. Learn more about My Verizon account access roles.

    1. Open My Verizon Mobile on your device.

    2. From the Home screen, tap Bill.

    3. Tap View Bill.

      Image: MVM View Bill Screenshot


    You'll be shown your current balance and bill overview.



  8. How do I change features on a line in My Verizon Mobile?

    To change features on a line:

    Note: This action is only available for the Account Owner or Account Manager. Learn more about My Verizon Account Access Roles.

    1. Open My Verizon Mobile on your device.

    2. From the Home screen, tap Plan.

      Image: MVM Plan Details Screenshot

    3. Tap Change Features.

      Image: MVM Change Features Screenshot

      Note: Enter your Secure Login Password if prompted.

    4. Select the device you'd like to change features for.

      Image: MVM Change Features Screenshot

    5. You'll see a list of features for that line.

      Note: A check mark next to a feature means that feature is currently on the line.

      Image: MVM Change Features Screenshot

    6. You can tap More Info to learn more about a feature. Or you can tap Add This Feature or Remove This Feature to add or remove features from the line.

    7. Tap Review when finished adding and removing features.

      Note: Roadside Assistance was added in this example.

      Image: MVM Change Features Screenshot

    8. Select a date for your changes to take effect, and tap Confirm Effective Date.

      Image: MVM Change Features Screenshot


    9. Review your changes to make sure everything is correct, and tap Submit Feature Changes.

      Image: MVM Change Features Screenshot

    10. Tap Close.

      Image: MVM Change Features Screenshot


    You've successfully changed your features.



  9. How do I change my Voice Mail password in My Verizon Mobile?

    To change your Voice Mail password:

    1. Open My Verizon Mobile on your device.

    2. On the Home screen, scroll down and tap Change Voice Mail Password.

      Image: MVM Change Voice Mail Password Screenshot

    3. Sign in with your password for My Verizon, if you haven't already.

      Image: MVM Sign In Screenshot

    4. Select one of the available options: Create My Own Password or Pick a Password for Me.

      Image: MVM Change Voice Mail Password Screenshot

    • Create My Own Password - Enter your new password twice, and then tap OK. A confirmation message will display.

      Image: MVM Change Voice Mail Password Screenshot

    • Pick a Password for Me - A confirmation message will display with the new password.

      Image: MVM Change Voice Mail Password Screenshot

    • You've successfully changed your Voice Mail password.



  10. How do I change my billing address in My Verizon Mobile?

    To change your billing address:

    Note: This action is only available for the Account Owner or Account Manager. Learn more about My Verizon account access roles.

    1. Open My Verizon Mobile on your device.

    2. From the Home screen, tap Change Billing Address.

      Image: MVM Change Billing Address Screenshot

    3. Sign in with your password for My Verizon, if you haven't already.

      Image: MVM Text Alerts Screenshot

    4. Enter your new address information.

    5. Scroll down and tap Submit.

      Image: MVM Change Billing Address Screenshot

    6. A confirmation page will display.

      Image: MVM Change Billing Address Screenshot


    You've successfully changed your billing address.



  11. How do I enroll in Auto Pay in My Verizon Mobile?

    To enroll in Auto Pay:

    Note: This action is available for the Account Owner and Account Manager. Learn more about My Verizon account access roles.

    1. Open My Verizon Mobile on your device.

    2. Tap Bill.

      Image: MVM Bill Overview Screenshot

    3. Tap Set Up and Manage Auto Pay.

      Image: MVM Setup Auto Pay Screenshot

      Note: Enter your Secure Login Password if prompted.

    4. Select one of the following account types for setting up automatic payments:

      • Saved Accounts An account you have previously paid your bill with
         
      1. Select an account.

        Image: MVM Setup Auto Pay Screenshot

        • New Checking Account A checking account you haven't used before for paying your bill
           
        1. Enter your check routing number.
        2. Enter your checking account number.
        3. Select your monthly payment date.
        4. Enter a nickname for your payment account.

          Image: MVM Setup Auto Pay Screenshot

        • New Credit/Debit Card A new credit/debit card or an update to an old one

        1. Select a card type.
        2. Enter your card number.
        3. Select the card expiration date.
        4. Enter an account nickname for the payment account.
        5. Enter the ZIP code associated with your card.
        6. Select a payment date.
        7. Tap Continue.
        8. Confirm Auto Pay information, and then tap Continue.

          Image: MVM Setup Auto Pay Screenshot

          Image: MVM Setup Auto Pay Screenshot

    5. Read the Terms and Conditions, and if you agree, check the box to accept them and tap Submit.

      Image: MVM Accept Terms Screenshot

    You've successfully enrolled in Auto Pay.



  12. How do I edit my saved payment accounts in My Verizon Mobile?

    To edit the accounts you have made payments with previously:

    Note: This action is only available for the Account Owner or Account Manager. Learn more about My Verizon account access roles.

    1. Open My Verizon Mobile on your device.

    2. From the Home screen, tap Bill.

      Image: MVM Bill Overview Screenshot

    3. Tap Pay Bill.

      Image: MVM Payment Security Screenshot

      Notes:
    4. Tap MORE ACTIONS.

      Image: MVM More Actions Screenshot

    5. Tap Edit My Stored Accounts.

      Image: MVM Edit Stored Accounts Screenshot

    6. Follow the onscreen prompts to edit your stored accounts.
       

    You've successfully edited your payment accounts.



  13. How do I delete my saved payment accounts in My Verizon Mobile?

    To delete accounts you have previously made a payment with:

    Note: This action is only available for the Account Owner. Learn more about My Verizon account access roles.

    1. Open My Verizon Mobile on your device.

    2. From the Home screen, tap Bill.

      Image: MVM Bill Overview Screenshot

    3. Tap Pay Bill.

      Image: MVM Pay Bill Screenshot

      Notes:
    4. Tap MORE ACTIONS.

      Image: MVM More Actions Screenshot

    5. Tap Delete My Stored Accounts.

      Image: MVM Delete Stored Accounts Screenshot

    6. Select the account you want to delete.

      Image: MVM Delete Stored Accounts Screenshot

    7. Tap Continue.

      Image: MVM Delete Stored Accounts Screenshot


    You've successfully deleted a saved payment account.



  14. How do I request a copy of my last bill in My Verizon Mobile?

    To request a copy of your last bill:

    1. Open My Verizon Mobile on your device.

    2. From the Home screen, tap Bill.

      Image: MVM Bill Overview Screenshot

    3. Tap Request Copy of Last Bill.

      Image: MVM Request Copy Screenshot

      Note: Enter your Secure Login Password if prompted.

    4. Tap Request.

      Image: MVM Request Copy Screenshot

    5. Tap OK.

      Image: MVM Request Copy Screenshot

    You'll receive a bill within 10 business days.



  15. How do I view my payment history in My Verizon Mobile?

    To view your payment history:

    Note: This action is available for an Account Owner or Account Manager. Learn more about My Verizon account access roles.

    1. Open My Verizon Mobile on your device.

    2. From the Home screen, tap Bill.

      Image: MVM Bill Overview Screenshot

    3. Tap View Payment History.

      Image: MVM View Payment History Screenshot

      Note: Enter your Secure Login Password if prompted.

    The My Payments screen will show up to 12 of your most recent payments.

    Image: MVM View Payment History Screenshot



  16. How do I find out if a mobile number qualifies for Mobile to Mobile calling in My Verizon Mobile?

    To find out if a number qualifies for Mobile to Mobile calling:

    1. Open My Verizon Mobile on your device.

    2. From the Home screen, tap Plan.

      Image: MVM Plan Details Screenshot

    3. Tap Mobile to Mobile Calling.

      Image: MVM Mobile to Mobile Calling Screenshot

    4. Enter up to 3 numbers to find out if they qualify for Mobile to Mobile calling.

      Image: MVM Mobile to Mobile Calling Screenshot

    5. Tap Check these numbers.
       

    You'll be shown which of the numbers you entered qualify for Mobile to Mobile and which don't.



  17. How do I view my upgrade eligibility status in My Verizon Mobile?

    To view your upgrade eligibility status:

    1. Open My Verizon Mobile on your device.

    2. From the Home screen, tap Device.

      Image: MVM Device Details Screenshot

    3. Tap Check Upgrade Eligibility.

      Image: MVM Check Upgrade Eligibility Screenshot
    4. If you have multiple lines on your account, select the number you want to check eligibility for.

    Your upgrade eligibility date will be listed on the screen.



  18. How do I change my Password for My Verizon from my mobile device?

    To change your Password for My Verizon:

    1. Open My Verizon Mobile on your device.

    2. From the Home screen, tap Profile.

      Image: MVM My Profile Screenshot

    3. Tap Manage Password.

      Image: MVM Manage Password Screenshot

    4. Enter your current Password.

      Image: MVM Edit Password Screenshot

    5. Enter your new Password.

      Note: Your new password:

      • Must be 8-20 characters long
      • Must have at least 1 number and 1 letter
      • Must not match your User ID
      • Must not have spaces
      • Is case sensitive
      • Can include some special characters


    6. Re-enter your new Password in the Confirm New Password field.

    7. Tap Save.

    8. Tap Continue.

      Image: MVM Confirmation Screenshot

    You've successfully changed your Password for My Verizon

    Note: Changing your password through My Verizon Mobile changes it for the online version of My Verizon as well.



  19. How do I edit my email address in My Verizon Mobile?

    To edit your email address:

    1. Open My Verizon Mobile on your device.

    2. From the Home screen, scroll down and tap Edit Email Address.

      Image: MVM Edit Email Address Screenshot

    3. Sign in with your Password for My Verizon, if you haven't already.

      Image: MVM Sign In Screenshot

    4. Enter your new email address in the New Email field and the Confirm New Email field.

      Image: MVM Edit Email Address Screenshot

    5. Tap Save.

    6. Tap Close.

      Image: MVM Edit Email Address Screenshot

    You've successfully changed the email address on your account.



  20. How do I change my User ID for My Verizon from my mobile device?

    To change your User ID for My Verizon:

    1. Open My Verizon Mobile on your device.

    2. From the Home screen, tap Profile.

      Image: MVM My Profile Screenshot

    3. Tap Change User ID.

      Image: MVM Change User ID Screenshot

      Note: Enter your Secure Login Password if prompted.

    4. Enter a New User ID and tap Save.

      Image: MVM Change User ID Screenshot

    5. Tap Close.

    Image: MVM Change User ID Screenshot

    You've successfully changed your User ID for My Verizon and My Verizon Mobile.



  21. How do I change my Secret Question in My Verizon Mobile?

    To change your Secret Question:

    1. Open My Verizon Mobile on your device.

    2. From the Home screen, tap Profile.

      Image: MVM My Profile Screenshot

    3. Tap Change Secret Question.

      Image: MVM Change Secret Question Screenshot

      Note: Enter your Secure Login Password if prompted.

    4. Select a question from the dropdown.

      Image: MVM Change Secret Question Screenshot

    5. Enter the answer to the selected question.

    6. Enter the exact same answer in the Confirm Answer field.

    7. Tap Continue.


    You've successfully changed your Secret Question for My Verizon and My Verizon Mobile.



  22. How do I access the Family Locator website from My Verizon Mobile?

    To view the Family Locator website:

    1. Open My Verizon Mobile on your device.

    2. From the Home screen, tap Device.

      Image: MVM Device Details Screenshot

    3. Scroll down and tap Family Locator.

      Image: MVM Family Locator Screenshot

    4. Enter your Family Locator sign in information.

      Image: MVM Family Locator Screenshot


    The Family Locator website will open in your web browser.



Privacy and Security
  1. What is a Secure Login Password and why do I have to enter it in My Verizon Mobile?

    Some functions within My Verizon Mobile are considered secured functions, so you must use a password to gain access. You'll only enter your password once for each session.

    1. When prompted, enter your password.

      • If you're registered for My Verizon, use that Password.

      • If you're not registered for My Verizon, enter the Billing System Password (or the last four digits of the Social Security Number on the account if no Billing System Password is established).

    2. Tap Continue.
       

    You've successfully entered your Secure Login Password.



  2. What are privacy settings in My Verizon Mobile?

    You can change your privacy settings from your devices to control how your mobile usage data is used by Verizon for marketing and reporting.

    Only registered users can select the option to manage privacy settings and selections. Account Owners and Account Managers can modify any privacy setting. Account Members can modify location based settings only.

    Note: Only certain operating systems display location settings.



  3. How do I sign in to My Verizon Mobile’s more secure functions?

    Some functions in My Verizon Mobile are considered secured functions, so you must use your Secure Login Password to gain access. You'll only enter your password once for each session.



  4. Why is registration needed to use My Verizon Mobile?

    The purpose of this process is to protect you from fraud.

    A link for registration is sent to you by email and is only active for 3 days. If the email link isn't used during that time, you must start the registration process over. If no email address is on file, a letter is sent by mail with a temporary password for you to use for registration.

    Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions. Apple is a registered trademark of Apple Inc. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license. BlackBerry and related trademarks, names and logos are the property of BlackBerry and are registered and/or used in the US and countries around the world. Used under license from BlackBerry. Windows is a registered trademark of Microsoft Corporation in the United States and other countries.



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