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Block and Unblock Services - My Verizon Support

In My Verizon, you can prevent or allow access to any of the services listed below for each device on your account. Restricting the following services on a device may help you avoid unwanted or unexpected charges.

  • Messaging Blocks: Prevent a device from using all messaging services or block specific types, including multimedia messaging and Premium Messaging.

  • Purchase Blocks: Prevent a device from being able to access certain apps and services or make purchases in certain Verizon apps and third party apps.

  • Free Offers: Choose to opt in or opt out of the Verizon Selects program.


If you aren’t sure if you should block a service, the Block and Unblock Services page in My Verizon explains helpful alternatives to blocking each service.

Prepaid accounts: Call Customer Service at *611 from your Verizon Wireless phone or (888) 294-6804 for assistance with blocking or unblocking services.

Related Services
The Verizon Safeguards & Controls page in My Verizon includes a variety of other options for monitoring and limiting usage on your account. Below are links to some of our most requested services:

  • Block a number: Prevent up to 5 phone numbers from contacting you for up to 90 days.
  • Set Usage Alerts: Receive notifications when you or any of the lines on your account reach your set thresholds (e.g., 50%, 90%, etc.) for data, messaging and/or voice usage.
  • Limit usage: Verizon FamilyBase™ lets you limit data, messaging and voice usage for each device on your account for one low monthly fee that covers the entire account.

Benefits

  • Convenience. Block and unblock services online virtually anytime from your smartphone, tablet or computer.

  • Manage expenses. Prevent unexpected charges.

  • Avoid unwanted purchases. Limit the purchases of account members on your account.

Helpful Information

Verizon Family Safeguards & Controls

Protect your family, your budget, and your account by using Verizon Family Safeguards & Controls to manage your wireless service.

Length: 3:32

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Related Videos

Who Is Eligible?

  • Account Owner
  • Account Manager
  • Account Member
Learn More About Account Access Roles

Top Questions

  • What types of services can I block in My Verizon?
    From the Block and Unblock Services page, you can prevent devices on your account from being able to purchase and/or use certain types of messaging and purchasing services. We also provide a list of alternatives to blocking each service to help you make the best choice for your specific needs. There are three types of service blocks:

    Note: Only the Account Owner or Account Manager can block or unblock any of these services. Learn more about account roles.

    For more information on setting service blocks, watch our How to Set Service Blocks video.
  • Why would I want to block a service?
    Some services allow you to make purchases that will be charged to your account. Others use the data allowance included with your plan. If you want to prevent someone on your account from using these services, you can choose to block them to help avoid unexpected purchase or overage charges on your bill.
  • How do I block a messaging or purchasing service in My Verizon?
    To block a service:

    1. Go to the Block and Unblock Services page in My Verizon.
    2. If you have multiple lines on your account, select the line you want set the service block(s) for.

      Note: The device that has a white background behind it at the top of the page is the selected device.

    3. Select the service(s) you want to block.
    4. Click Continue.
    5. Click OK in the confirmation window.

    You’ve successfully blocked a service.

    Note: Only the Account Owner or Account Manager can block or unblock any of these services. Learn more about account roles.
  • How do I block a number from calling or messaging me?
    To learn about blocking numbers, visit our Blocking Numbers page.
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