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Block and Unblock Services - My Verizon Support

In My Verizon, you can prevent or allow access to any of the services listed below for each device on your account. Restricting the following services on a device may help you avoid unwanted or unexpected charges.

  • Messaging Blocks: Prevent a device from using all messaging services or block specific types, including multimedia messaging and Premium Messaging.

  • Purchase Blocks: Prevent a device from being able to access certain apps and services or make purchases in certain Verizon apps and third party apps.

  • Free Offers: Choose to opt in or opt out of the Verizon Selects program.


If you aren’t sure if you should block a service, the Block and Unblock Services page in My Verizon explains helpful alternatives to blocking each service.

Prepaid accounts: Call Customer Service at *611 from your Verizon Wireless phone or (888) 294-6804 for assistance with blocking or unblocking services.

Related Services
The Verizon Safeguards & Controls page in My Verizon includes a variety of other options for monitoring and limiting usage on your account. Below are links to some of our most requested services:

  • Block a number: Prevent up to 5 phone numbers from contacting you for up to 90 days.
  • Set Usage Alerts: Receive notifications when you or any of the lines on your account reach your set thresholds (e.g., 50%, 90%, etc.) for data, messaging and/or voice usage.
  • Limit usage: Verizon FamilyBase™ lets you limit data, messaging and voice usage for each device on your account for one low monthly fee that covers the entire account.

Benefits

  • Convenience. Block and unblock services online virtually anytime from your smartphone, tablet or computer.

  • Manage expenses. Prevent unexpected charges.

  • Avoid unwanted purchases. Limit the purchases of account members on your account.

Helpful Information

Verizon Family Safeguards & Controls

Protect your family, your budget, and your account by using Verizon Family Safeguards & Controls to manage your wireless service.

Length: 3:32

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Related Videos

Who Is Eligible?

  • Account Owner
  • Account Manager
  • Account Member
Learn More About Account Access Roles

Top Questions

  • Why would I want to block a service?
    For some services, you’re charged when you download or use them. If you want to prevent someone on your account from using these services without your knowing, you can choose to block them to avoid unexpected charges on your bill. 

    Learn more about blocking and unblocking services.
  • How do I block a messaging or purchasing service in My Verizon?
    To block a service:
    1. Go to the Block and Unblock Services page in My Verizon.
    2. If you have multiple lines on your account, select the line you want set the service block(s) for.
    3. Select the service you want to block.
    4. Click Continue.

    You’ve successfully blocked a service.
  • How do I unblock a messaging or purchasing service?
    To unblock a service:
    1. Go to the Block and Unblock Services page in My Verizon.
    2. If you have multiple lines on your account, select the line that you will be unblocking service(s) for.
    3. Select the service you want to unblock by un-checking the box.
    4. Click Continue.

    You’ve successfully unblocked a service.
  • When I block a service in My Verizon, how soon will the block go into effect?
    The service blocks will go into effect immediately after you block them.
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