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Change Features - My Verizon Support

In My Verizon, you can manage which features are available for each device on your account. Add great features like Ringback Tones, increase your Verizon Cloud storage, add and remove Caller ID Blocking and more. You can also view a full list of your current features and any associated monthly charges.

Note: If you want to add or manage Verizon FamilyBase™ or other blocking services, go to the Verizon Family Safeguards & Controls page.

Prepaid accounts: To manage your features, go to the Prepaid Features page in My Verizon.


  • Convenience. Add or change features virtually anytime.
  • Manage your costs. Stay in control of your monthly features charges.

How To Change Your Features

How to Change Features

This video explains how to change your features.

Length: 1:52

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Who Is Eligible?

  • Account Owner
  • Account Manager
  • Account Member
Learn More About Account Access Roles

Top Questions

  • How do I change the features on my account?
    To add or change a feature:

    1. Go to the Change Features page in My Verizon.

    2. If you have multiple lines on your account, select the line you’d like to manage features for.

    3. Click the Add or Remove button(s) next to the feature(s) you want to add or remove.

      Note: You may be required to remove a feature in order to add the new one.

    4. Click Next at the bottom of the page.

    5. Select when you want the changes to go into effect, if applicable, and click Next.

    6. Review the changes to your account to make sure they are correct, and click Submit.

    You have successfully changed your features.
  • Why do I need to remove a feature in order to add this new one?
    For certain categories (e.g., Backup Assistant Plus for Media), you can only have one of the available features at a time. If you change to a different feature within the category, the original feature will automatically be removed for you.
  • How soon will I be able to use an added feature?
    Typically, you can use an added feature within 24 hours.
  • When will I be billed for a feature I’ve added to my account?
    The charge for a new feature you’ve added will be included in your next bill.
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