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Reconnect Service - My Verizon Support

In My Verizon, if you’ve previously suspended service on a device, you can reconnect service on that same device or another device. This can be helpful if you’ve lost your phone and are ready to start using a different one.

To learn more about suspending service, refer to the My Verizon Support – Suspend Service page.

Note: If your service has been suspended because of a billing issue, please contact Customer Service at (800) 922-0204.

Prepaid accounts: This transaction is not yet available in My Verizon for prepaid service. Contact Prepaid Customer Service at (888) 294-6804 for help reconnecting your service.


  • Convenience. Reconnect service on a suspended line virtually anytime.
  • No waiting. Start using your reconnected device within an hour.

Helpful Information

How to Suspend & Reconnect Service

See how easy it is to Suspend or Reconnect your service with My Verizon.

Length: 2:27

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Top Questions

  • How do I reconnect my mobile service online?
    To reconnect your service on the same device you had when you suspended your service, follow the steps below. If you’d like to reconnect your service but use a different device, refer to our questions on reconnecting service on a different device.

    To reconnect your service:

    1. Go to the Suspend or Reconnect Service page in My Verizon.
    2. Select the mobile number you want to reconnect service for.
    3. Click Next.
    4. Click Submit to reconnect service for the same device.

    You’ve successfully reconnected service. A confirmation page will display indicating your service has been reconnected.
  • How do I reconnect mobile service online for a different device or SIM Card than I had before service was suspended?
    To reconnect service online for a different device or SIM Card than you had before:

    1. Go to the Suspend or Reconnect Service page in My Verizon.
    2. Select the mobile number you want to reconnect service for and click Resume Service.
    3. Select Activate Device.
    4. Select I want to reconnect service with another device.
    5. Click Reconnect Service To This Line. Your service will be reconnected.
    6. Click Activate Device.
    7. Select Activate Device—Replace your current device by activating one without service.
    8. Identify your device by selecting I am activating a device that I have not used with this account.

      1. A Device ID field will appear.
      2. Enter the Device ID of the device you want to activate.

    9. Click Next.
    10. Select a mobile device that you want the Online Authorization Code sent to by text message.
    11. Click Text me the code. The authorization code will be sent to the mobile device you’ve chosen.
    12. Enter and re-enter the Online Authorization Code that was sent to the device in the required fields.
    13. Click Confirm.
    14. Follow the steps to back up your contacts, if necessary. Otherwise, click Next.
    15. Follow the steps for activating/transferring your SIM Card, then turn your device on.

      Note: It may take several minutes for service to be reconnected to your new device.

    16. Click Return to Account Overview.

    You’ve successfully reconnected service on a different device.
  • How soon will I be able to use my service after it has been reconnected?
    Your service will be ready to use within one hour of reconnecting.
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    Who Is Eligible?

    • Account Owner
    • Account Manager
    • Account Member
    Learn More About Account Access Roles


    Talk to other Verizon Wireless customers about My Verizon and reconnecting service online.

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