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Reconnect Service - My Verizon Support

In My Verizon, if you’ve previously suspended service on a device, you can reconnect service on that same device or another device. This can be helpful if you’ve lost your phone and are ready to start using a different one.

To learn more about suspending service, refer to the My Verizon Support – Suspend Service page.

Note: If your service has been suspended because of a billing issue, please contact Customer Service at (800) 922-0204.

Prepaid accounts: This transaction is not yet available in My Verizon for prepaid service. Contact Prepaid Customer Service at (888) 294-6804 for help reconnecting your service.

Benefits

  • Convenience. Reconnect service on a suspended line virtually anytime.
  • No waiting. Start using your reconnected device within an hour.

Helpful Information

How to Suspend & Reconnect Service

See how easy it is to Suspend or Reconnect your service with My Verizon.

Length: 2:27

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Top Questions

  • How do I reconnect my mobile service online?
    To reconnect your service on the same device you had when you suspended your service, follow the steps below. If you’d like to reconnect your service but use a different device, refer to our FAQ on reconnecting service on a different device.

    To reconnect your service:

    1. Go to the Suspend or Reconnect Service page in My Verizon.
    2. Select the mobile number you want to reconnect service for.
    3. Click Next.
    4. Click Submit to reconnect service for the same device.

    You’ve successfully reconnected service. A confirmation page will display indicating your service has been reconnected.
  • How do I reconnect mobile service online for a different device than I had before service was suspended?
    To reconnect service online for a different device than you had before:

    1. Go to the Suspend or Reconnect Service page in My Verizon.
    2. Select the mobile number you want to reconnect service for.
    3. Click Next.
    4. Click I have a new or replacement phone that I would like to reconnect service by activating my replacement phone.
    5. Click Submit.
    6. Select the device you want to replace and click Next.
    7. Follow the steps to back up your contacts if necessary, otherwise click Next.
    8. Enter the device's ESN/MEID in the New ESN/MEID field.
    9. Click Continue.
    10. If you are prompted to add features, follow the onscreen steps until you reach the confirmation page.

    You’ve successfully reconnected service on a different device.
  • How soon will I be able to use my service after it has been reconnected?
    It may take up to an hour to reconnect service.
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    Who Is Eligible?

    • Account Owner
    • Account Manager
    • Account Member
    Learn More About Account Access Roles

    Community

    Talk to other Verizon Wireless customers about My Verizon and reconnecting service online.

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