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Suspend Service - My Verizon Support

In My Verizon, you can temporarily suspend wireless service for any device on your account. If your device is lost or stolen, this is useful for preventing unauthorized use. You may also want to suspend service if you don’t plan to use your device for a period of time. 

Once your line is suspended, the following services will be unavailable and inactive:

  • Calling
  • Texting
  • Data Usage
  • Features
  • Insurance

Prepaid accounts: This transaction is not yet available for prepaid service.

Benefits

  • Convenience. Suspend a line of service virtually anytime online at no charge.*

  • Security. Prevent unauthorized use if your device is lost or stolen.

  • Savings. Avoid being billed when you’re not using your service for a prolonged amount of time (up to 90 days).

How To Suspend Your Service

How to Suspend & Reconnect Service

See how easy it is to Suspend or Reconnect your service with My Verizon.

Length: 2:27

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Who Is Eligible?

  • Account Owner
  • Account Manager
  • Account Member
Learn More About Account Access Roles

Top Questions

  • How do I suspend a line of my wireless service?
    To suspend your service online:
    1. Go to the Suspend / Reconnect Service page in My Verizon. 
    2. Choose the reason you are suspending service:
      • Lost
      • Stolen
      • Other
    3. Choose to continue or stop billing during the suspension.
    4. If you choose to stop billing, then your contract and upgrade eligibility dates will be extended for as long as the line is suspended.
    5. Follow the prompts to suspend your service.

    Once complete, the confirmation page will display, indicating you’ve successfully suspended service.
  • Can I use my device while service is suspended?
    All voice and data service will be suspended, and you won’t be able to use your device on the Verizon Wireless network while the line is suspended.
  • How can I reconnect service on my device?
    Visit our Reconnect Service FAQs for information on reconnecting service.
  • If I suspend my service, how long is the suspension period?
    The length of the suspension period depends on the reason you select for suspending service.
    • Lost or Stolen – If you select with billing, your service will remain suspended until you resume the service.  If you select without billing, your billing will automatically resume after 30 days, but your service will remain suspended.
    • Gift or Other – Your line will automatically reconnect after  90 days. There is also a suspend limit of 180 days in any 12-month period.

    If you have a Verizon Edge contract, monthly Verizon Edge payments will continue.

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    Community

    Talk to other Verizon Wireless customers about My Verizon and suspending service online.

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