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Suspend Service - My Verizon Support

In My Verizon, you can temporarily suspend wireless service for any device on your account. If your device is lost or stolen, this is useful for preventing unauthorized use. You may also want to suspend service if you don’t plan to use your device for a period of time. 

Once your line is suspended, the following services will be unavailable and inactive:

  • Calling
  • Texting
  • Data Usage
  • Features
  • Insurance

Prepaid accounts: This transaction is not yet available for prepaid service.


  • Convenience. Suspend a line of service virtually anytime online at no charge.*

  • Security. Prevent unauthorized use if your device is lost or stolen.

  • Savings. Avoid being billed when you’re not using your service for a prolonged amount of time (up to 90 days).

How To Suspend Your Service

How to Suspend & Reconnect Service

See how easy it is to Suspend or Reconnect your service with My Verizon.

Length: 2:27

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Who Is Eligible?

  • Account Owner
  • Account Manager
  • Account Member
Learn More About Account Access Roles

Top Questions

  • Is there a charge to suspend or reconnect my service?
    No, there’s no charge to suspend service or reconnect service when using My Verizon or My Verizon Mobile.
  • Can I suspend my mobile service online if I have a pending order on my account?
    No, if you currently have a pending order on your account, you won’t be able to suspend your mobile service online until the pending order is complete. Learn more at our Pending Orders Information page.

    Note: An Account Owner or Account Manager can request a pending order to be removed from an account by calling Customer Service at (800) 922-0204. Learn more about account access roles. If a pending order is removed, then it’s canceled and the order will have to be placed again.
  • How can I reconnect service on my device?
    You can reconnect service on your line online through My Verizon or My Verizon Mobile, by visiting the Suspend/Reconnect Service page.

    Visit our Reconnect Service FAQs for information on reconnecting service.
  • My phone has been lost or stolen. How do I suspend my service?
    If your device has been lost or stolen, you can suspend your service online to prevent unauthorized use:
    1. Go to the Suspend/Reconnect Service page in My Verizon.

    2. Select the reason you're suspending service:
      • Lost/Stolen
      • Other
      • Military
    3. Select the billing option you prefer (e.g., continue billing or stop billing during the suspension).

    4. Note: If you choose to stop billing, then your contract and upgrade eligibility dates will be extended for as long as the line is suspended.

    5. Follow the prompts to suspend your service.

    Once complete, the confirmation page will display, indicating you’ve successfully suspended service.

    You can also suspend service by calling Customer Service.

    Note: After suspending your service, refer to our Device Replacement Program page for more information about replacement options for your lost or stolen device.
  • If I suspend service for military purposes, how long will my service be suspended and my mobile telephone number available to me?
    When suspending service for military reasons, your service can be suspended for up to 3 years and 90 days. Your mobile number will also remain available to you during this time, so you can reconnect your service on the same number.

    After this time period, the line of service will automatically be disconnected and the mobile number will no longer be reserved for you.
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