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Network Extender for Business FAQs

[FAQs]

General Information
  1. What is the Verizon Wireless Network Extender for Business?

    The Network Extender for Business enhances indoor calling and 3G data coverage to provide better service for your Verizon Wireless mobile devices. It's an extension of our network placed directly in your office. The Network Extender for Business is compatible with all Verizon Wireless mobile devices and works like a miniature tower. It plugs into your existing high-speed Internet connection to communicate with the Verizon Wireless network, which makes it easy to install.

    Note: The Network Extender for Business is not a router and therefore is not Wi-Fi capable.



  2. Where can I buy the Network Extender for Business?

    To purchase the Network Extender for Business you must be a current Verizon Wireless customer. To purchase the Network Extender for Business:

    1. Sign in to your business portal.

      Note: If you're already signed in, you can skip to the next step.

    2. If you're a My Business customer or Verizon Enterprise Center customer, hover over the Orders tab at the top of the page.
    3. Click Purchase Accessories.
    4. Under "Other," click Learn More.
    5. Scroll to the Network Extender for Business.
    6. Click Add to Cart below the Network Extender for Business.

      Note: If you want more than one device, enter the quantity of devices you want in the Quantity field.

    7. Click Continue.
    8. Click Continue to Checkout.
    9. Enter your shipping and payment information.
    10. Click Continue.
    11. Review and confirm your order.

    You've successfully ordered the Network Extender for Business.



  3. Where can I use the Network Extender for Business?

    The Network Extender for Business works in many places within the Verizon Wireless coverage area but not outside the US.

    Note: The Network Extender for Business can enhance your calling or 3G data coverage. It’s not designed to enhance 4G LTE data coverage.



  4. Does the Network Extender for Business require a computer?

    No, the Network Extender for Business requires a broadband Internet connection, but it doesn't require a computer.



  5. What type of Internet connection do I need for the Network Extender for Business?

    The Network Extender for Business will work with connections that provide a minimum broadband speed of 3.5 Mbps.



  6. Can I connect my landline phone to the Network Extender for Business?

    No, the Network Extender for Business is only designed to work with Verizon Wireless mobile devices.



  7. Do I have to pay additional fees to use the Network Extender for Business?

    No, there are no additional costs to use the Network Extender for Business. You can simply purchase the unit and enjoy the benefit of enhanced in-building coverage. All rates and policies associated with your current plan will apply when connected to the Network Extender for Business.



  8. I currently have the Network Extender. Can I upgrade my current device to the Network Extender for Business?

    No, Network Extender devices and Network Extender for Business devices are separate products that can’t be used interchangeably. The Network Extender can’t be upgraded to be used as a Network Extender for Business.



Setup
  1. How do I know that the Network Extender for Business setup and installation is complete?

    You can confirm that the Network Extender for Business setup is complete in either of the following ways:

    • Verify that the various Network Extender for Business components are functioning properly by checking that the four LED lights on the front of the device are a steady blue (the WAN light may be either steady or blinking):

      PWR Power
      SYS System
      GPS GPS Signal*
      WAN WAN (Ethernet) Connection

      *It may take up to one hour to acquire a GPS signal and get a steady blue light. Turning off the Network Extender for Business will restart the GPS signal process and may prolong the setup.

    • Dial #48 on your mobile device and listen for this announcement: “You are on the Network Extender for Business.” This announcement verifies that the Network Extender for Business is functioning properly and that your device is registered on it.

    Please refer to the Quick Start Guide that came with your Network Extender for Business. For additional details on device setup and troubleshooting, refer to the user guide (PDF).



  2. Do I need to change any settings on my mobile device to connect to the Network Extender for Business?

    No, the Network Extender for Business is compatible with all Verizon Wireless mobile devices. You don't need to change any settings on your mobile device<



  3. Why does the Network Extender for Business need to be placed near a window?

    Placing the Network Extender for Business close to a window will assist in acquiring a GPS signal. If the Network Extender for Business can't be placed near a window or has trouble receiving a GPS signal, refer to the user guide (PDF*) for instructions on installing the external GPS antenna cable.



  4. Can I mount the Network Extender for Business on the wall or ceiling?

    Yes, you’ll need to purchase a Wall and Ceiling Mount Bracket to mount the Network Extender for Business. To learn how to set up the Wall and Ceiling Mount Bracket, refer to the user guide (PDF).



  5. Why does the Network Extender for Business require GPS service?

    The Network Extender for Business uses GPS service to obtain time and the device location information. Location information is used to support Emergency (E911) service.



  6. Is the external GPS antenna cable required to use the Network Extender for Business?

    No, the external GPS antenna cable is provided if you can't acquire a GPS signal with the GPS card embedded in the unit.



  7. How do I install the external GPS antenna cable for the Network Extender for Business?

    Instructions are included in the user guide (PDF*).

    Note: You must screw the external antenna back on and rotate it up after you complete the installation of the GPS antenna cable.



  8. Does GPS provide any additional services for the Network Extender for Business?

    No, GPS is used strictly for Emergency 911 services. It doesn't do any of the following:

    • Provide location-based services like VZ Navigator®
    • Track you within your office


  9. Can I move the Network Extender for Business within my location after it has acquired a GPS signal and setup is complete?

    Yes, the Network Extender for Business can be moved within your location. However, the GPS signal LED must remain steady blue.



  10. Can I cluster the Network Extender with the Network Extender for Business?

    No, Network Extender devices and Network Extender for Business devices aren't compatible with each other. A cluster can only include Network Extender for Business devices.



Management and Security
  1. Can I manage and secure access to the Network Extender for Business?

    Yes, you can set the Network Extender for Business for Open Access or Managed Access.

    • Open Access allows any Verizon Wireless device within range to use the Network Extender for Business.

    • Managed Access allows you to prioritize access to the Network Extender for Business for up to 50 Verizon Wireless callers you select. Where a compatible tower is unavailable, callers that do not appear on your Managed Access list may access the Network Extender for Business when not in use by priority callers. All callers may access the Network Extender for Business for emergency (E911) calls.

    To create and set up a Managed Access list, follow the instructions below based on the type of account you have:

    • For My Verizon or Employee liable accounts - Sign in to My Verizon to create a list online.

    • For My Business or Verizon Enterprise Center (VEC) or Corporate liable accounts – Sign into your portal from the Business Portal Landing Page to create a list online.


  2. How do I manage the priority access to the Network Extender for Business?

    To create and set up a Managed Access list, follow the instructions below based on the type of account you have:



  3. Do specific ports need to be enabled on my router or firewall for the Network Extender for Business to work?

    The Network Extender for Business uses standard ports to make its connection through the Internet. It shouldn't require any special port configuration. In those rare instances in which the Network Extender for Business is unable to connect to the Verizon Wireless network, you may need to open ports 50, 500, 4500, 53 and 52428.

    Contact your Network Administrator or the manufacturer of your switch, router and/or firewall for detailed instructions on how to open ports on your equipment.



  4. Will users of the Network Extender for Business be able to intercept or listen into each other’s conversations?

    No, all calls using the Network Extender for Business are private and secure for all callers (even those not on the Managed Access list). Callers using the Network Extender for Business benefit from the same security and privacy as all other users of the Verizon Wireless network.



Using Network Extender for Business
  1. How do I connect to the Network Extender for Business network?

    Each time you wish to connect to the Network Extender for Business, your Verizon Wireless device must be within 45 feet* of it to establish an initial connection with its network.

    Once you have connected to the network, you can move within a broader coverage area (60 feet from the Network Extender for Business or up to a 7,500 square foot area). You simply make and receive calls as usual, as long as you stay within the Network Extender for Business coverage area.

    *The coverage area required to establish an initial connection and the broader coverage area of the Network Extender for Business cannot be guaranteed and may vary due to environmental factors, such as physical structures and the strength of external tower coverage.



  2. How do I know if I'm connected to the Network Extender for Business network?

    You can verify that you're connected to the Network Extender for Business network by either of the following two ways:

    • Call #48 and you'll hear an audio announcement stating your device’s connection to the Network Extender for Business.

    • Listen for a short double tone on your device whenever making or receiving a call.

      Note: Some devices have a visual indicator of its connection to the Network Extender for Business.


  3. Will my call be dropped when I move from the Network Extender for Business coverage area to an outside area?

    No, your call will continue uninterrupted when you move outside of the Network Extender for Business coverage area if your device receives a sufficient signal from the nearest compatible tower.



  4. Will a call placed outside the coverage area transfer to the Network Extender for Business network?

    No, calls initiated outside the Network Extender for Business coverage area aren't transferred when entering the range of the Network Extender for Business network. You'll need to end the current call to connect to the Network Extender for Business.



  5. Will my mobile device pick up the Network Extender for Business network or the Verizon Wireless network based on signal strength?

    Your device will automatically connect to the network with the best signal.

    If your device is registered with the Network Extender for Business and is within its coverage area when you initiate or receive a call, your device will use the Network Extender for Business network.

    Note: If you move beyond the Network Extender for Business coverage area, your call will seamlessly transfer to the Verizon Wireless network if your device receives a sufficient signal from the nearest compatible tower.

    If your device is registered with the Verizon Wireless network when you initiate or receive a call, it will use the Verizon Wireless network.



  6. Will the Network Extender for Business affect the number of bars that appear on my mobile device?

    Yes, once your device has registered with the Network Extender for Business, you'll notice the number of bars for the 1X icon and EV icon may increase.



  7. Can I take the Network Extender for Business with me when I travel?

    Yes. If there's a compatible broadband Internet connection and you’re traveling within the US, the Network Extender for Business may work there.

    Note: The Network Extender for Business can enhance your calling or 3G data coverage. It’s not designed to enhance 4G LTE data coverage.



  8. Can I make international calls with the Network Extender for Business?

    Yes, you can place and receive international calls while connected to the Network Extender for Business. However, you’ll still be billed for international calls according to your plan.



  9. How will using the Network Extender for Business affect my device’s battery?

    When connected to the Network Extender for Business, your device may experience less drain on its battery.



  10. What happens to the Network Extender for Business if I lose my connection to the Internet?

    The Network Extender for Business requires an active broadband Internet connection. You won't be able to use the Network Extender for Business until your Internet connection is restored. When your Internet connection is restored, the Network Extender for Business will reestablish its connection.



  11. Will using the Network Extender for Business affect my Internet broadband performance?

    The impact on broadband performance varies depending on your Internet service provider and the broadband speed.



  12. Will my call quality be impacted if I am uploading or downloading large files while using the Network Extender for Business?

    Yes, call quality can be affected when your broadband connection is being used simultaneously by bandwidth intensive activity (e.g., emailing large attachments). Factors such as the type and speed of your broadband connection will influence the impact to call quality.



  13. Can I use Directory Assistance (411 Search) with the Network Extender for Business?

    Yes, 411 Search is available when calling inside the Network Extender for Business coverage area. Calls are billed at standard 411 Search rates.



  14. Can I use more than one Network Extender for Business in the same location?

    Yes, with the Network Extender for Business you can expand your coverage capacity by using more than one device at the same location. For more information, refer to the guidelines provided in the user guide (PDF*).



Troubleshooting
  1. I’m receiving an “All Circuits Busy” message when I try to make a call using the Network Extender for Business. What does this mean?

    The "All Circuits Busy" message means that all six available channels on the Network Extender for Business are in use. We recommend that you set up your Managed Access list to provide priority access to your company users.



  2. The Network Extender for Business is taking a long time to provide connectivity. Why?

    The Network Extender for Business can take up to 60 minutes to become operational. If GPS signals are weak and the unit isn't positioned optimally, GPS acquisition may take longer. For more information about setting up the Network Extender for Business, refer to the user guide (PDF*).



  3. I can’t find a window nearby for the Network Extender for Business GPS antenna cable. What should I do?

    A window for the GPS antenna cable is required. Please refer to the External GPS Antenna section on page 20 of the user guide (PDF*).

    If you're having difficulty accessing a window, you may need to use the extended GPS cable or order the 20 ft cable. Additional GPS cables can be purchased through your business representative or by calling Customer Service at (800) 922-0204.



  4. I assigned the Network Extender for Business IP address incorrectly, and now I can’t reach my device. What should I do?

    For steps on how to recover the device, please refer to the Reset Tool section on page 18 of the user guide (PDF*).

    Note: The default IP address of the device is 192.168.1.10 when a DHCP address isn't assigned or the device has been misconfigured.



  5. Calls I make using the Network Extender for Business sound choppy. What should I do?

    Make sure that your Internet connection supports at least 3.5 Mbps. Less than 3.5 Mbps will impact your call quality and data speed.

    To verify your Internet connection capabilities, please contact your IT administrator.



  6. To view the PDF file, you may need to download the free Adobe Acrobat Reader.

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