' Pantech Perception Support | Verizon Wireless
Select Your Device
Apple® iPhone® 6
Samsung Galaxy S® 5
Apple® iPhone® 6 Plus
Apple® iPhone® 5s
Samsung Galaxy S® 4
Samsung Galaxy S® 6
Apple® iPhone® 5c
DROID MAXX by MOTOROLA
LG Terra™
Apple® iPad® 2
Samsung Galaxy Note® 4
Apple® iPhone® 5
Apple® iPhone® 4s
LG G3
Samsung Convoy™ 3
Apple® iPhone® 4
Verizon Ellipsis™ 7
Droid Turbo by Motorola
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Samsung Galaxy S® III
Verizon Ellipsis™ Jetpack®
Samsung Galaxy Note® 3
Samsung Galaxy S® 6 edge
LG G2
Samsung Network Extender
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Ellipsis™ 8
DROID RAZR M by MOTOROLA
LG Cosmos™ 3
DROID MINI by MOTOROLA
Jetpack® MiFi® 6620L
LG G4™
LG G Pad 8.3 LTE
LG Extravert™ 2
HTC One® (M8)
DROID ULTRA by MOTOROLA
LG Revere® 3
Brigadier™ by Kyocera
Sony Xperia® Z3v
Casio G'zOne Commando® 4G LTE
Verizon Wireless Home Phone
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy Note® II
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Galaxy Note® Edge
Samsung Gusto® 3
Nokia Lumia 928
Moto X™ (2nd Gen.)
Moto X™ by Motorola
Samsung Galaxy S® 4 mini
LG G Vista
HTC One®
Casio G'zOne Ravine® 2
DuraXV
Casio G'zOne Commando®
LG Optimus Exceed™ 2
Verizon 4G LTE Broadband Router with Voice
Samsung Brightside™
Ellipsis™ Jetpack® MHS800L
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Moto G™ by Motorola
DROID RAZR MAXX HD by MOTOROLA
Lucid™3 by LG
DROID DNA by HTC
G Pad™ 7.0 LTE
DROID RAZR HD by MOTOROLA
Nexus 6™
DROID RAZR by MOTOROLA
Nokia Lumia 822
Samsung Gusto® 2
Samsung Galaxy S® III mini
Transpyre™ Prepaid
Samsung Intensity® II
Samsung Convoy™ 2
Verizon 4G LTE USB Modem UML295
HTC One M9
Samsung Intensity® III
Gear S®
LG Exalt™
Nokia Lumia Icon
DROID RAZR MAXX by MOTOROLA
Samsung Galaxy J1™ Prepaid
Moto E™ Prepaid
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LTE Internet (Installed)
GizmoPal™
LG Optimus Zone™ 2 Prepaid
LG Cosmos™ 2
Microsoft Lumia 735
BlackBerry® Bold™ 9930 smartphone
DROID Eris by HTC
Samsung Illusion™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
BlackBerry® Z10 smartphone
LG Octane™
Samsung Galaxy Tab® 4 (10.1)
iPad® Air 2
HTC One® remix
Lucid™2 by LG
LG Revere®
DROID 4 by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Gusto®
LG Revere® 2
Verizon 4G LTE USB Modem 551L
HTC Desire® 612
G Pad™ 10.1 LTE
BlackBerry® Z30 smartphone
Samsung Convoy™
Lucid™ by LG
HTC One® (M8) for Windows®
Blackberry Classic
Verizon Wireless AirCard® 595
LG Cosmos™
BlackBerry® Q10 smartphone
LG enV®3
Enact™ by LG
Samsung Galaxy Stellar™
DROID BIONIC by MOTOROLA
LG Accolade™
Windows Phone 8X by HTC
Samsung Haven™
Samsung Galaxy™ Stratosphere™ II
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Galaxy Nexus by Samsung
Pantech Perception™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Galaxy Tab® 2 (7.0)
Hydro ELITE by KYOCERA
LG Extravert™
Apple® iPad® Air™
DROID INCREDIBLE 2 by HTC
HTC One® max
Moto X™ - Designed by You (2nd Generation)
Verizon 4G LTE Broadband Router
iPad® mini 3
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Casio G'zOne Ravine®
Samsung Galaxy Tab® 2 (10.1)
Verizon SureResponse®
DROID INCREDIBLE 4G LTE by HTC
Samsung Galaxy Tab® S
Apple® iPad® mini
Samsung Galaxy Tab® 4 (8.0)
DROID X2 by MOTOROLA
Samsung Galaxy™ Stratosphere™
DROID X by MOTOROLA
Samsung SCH-u340
Spectrum™ 2 by LG
Pantech Jest™ 2
Samsung Galaxy Note® Pro
Google Nexus 7
Apple® iPad® with Wi-Fi + 4G
DROID 3 by MOTOROLA
Samsung Intensity®
Motorola Barrage™
LG enV® TOUCH
Samsung Knack™
Lancet™
Luge™ by Motorola Prepaid
Samsung Galaxy Tab®
LG VX8300
Pantech Hotshot™
Casio G'zOne Boulder®
THUNDERBOLT™ by HTC
Apple® iPad® with Retina display
LG 4G LTE USB Modem VL600
BlackBerry® Bold 9650 smartphone
Samsung Fascinate™
Pantech Breakout™
LG Cosmos™ Touch
LG enV®2
Motorola MOTO™ W755
Samsung ATIV SE™
Samsung Galaxy Legend™
DROID by MOTOROLA
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID INCREDIBLE by HTC
HTC Rezound™
Moto X™ - Designed by You
LG G Pad™ X8.3
Samsung Smooth™
Pantech Marauder™
Verizon Wireless USB760 Modem
Delphi Connect with 4G LTE Mobile Hotspot
Motorola XOOM™ 4G LTE
Motorola RAZR V3m
Apple® iPad® mini with Retina display
Intuition™ by LG
DROID CHARGE by SAMSUNG
Samsung ATIV Odyssey™
Samsung Alias™ 2
LG Migosm
LG Optimus Exceed™ Prepaid
Nokia 2366i
LG VX5500
Casio G'zOne Rock™
Casio G'zOne Brigade®
Samsung Galaxy Note® 10.1
LG VX8360
Samsung Galaxy Note® 10.1 2014 Edition
BlackBerry® Bold™ 9930 smartphone without camera
HTC Rhyme™
Dell™ Vostro™ V13 Laptop
Nokia 6256i
Nokia Lumia 2520
Sony Xperia® Z2
LG VX5400
Samsung Galaxy Tab® (10.1)
DROID 2 GLOBAL by MOTOROLA
BlackBerry® Storm2™ 9550 smartphone Prepaid
Samsung Alias™
Spectrum™ by LG
LG Optimus Zone™
Verizon Wireless UMW190 Global USB Modem
Pantech PN-215
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG Vortex™
Samsung Reality™
Motorola W385
Verizon Wireless UM175 USB Modem
Samsung SCH-u410
Verizon Wireless AirCard® 595U USB Modem
Revolution™ by LG
BlackBerry® Tour™ 9630 smartphone
LG Enlighten®
Motorola RAZR V3m in Gray
Samsung Galaxy Tab® 4
Pantech Crux™
LG Chocolate® Touch
LG VX8350
Verizon Wireless USB720 Modem
DROID 2 by MOTOROLA
Sharp KIN™ ONEm
Apple® iPad®
LG Ally™
Samsung Galaxy Tab® (7.7)
Pantech Caper™ Prepaid
BlackBerry® Pearl™ Flip 8230 smartphone
BlackBerry® Curve™ 9330 smartphone
Delphi Connect
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless Escapade®
Motorola MOTO™ VU204
LG Dare™
Motorola Adventure™ V750
Blackberry Classic Non-Camera
DROID PRO by MOTOROLA
HTC Trophy™
BlackBerry® Torch™ 9850 smartphone
LG Voyager™
Samsung Juke
Verizon Wireless G'zOne Type-S
Verizon Wireless CDM8975
Sony Xperia® PLAY
BlackBerry® 8830 World Edition smartphone
LG enV®
BlackBerry® Curve™ 8330 smartphone
LG VX5300
DROID XYBOARD 10.1 by MOTOROLA
Casio EXILIM
BlackBerry® Curve™ 8530 smartphone
Pantech PN-210
HP® Mini 1151NR Netbook
Samsung SCH-u430
LG VX5200
Samsung SCH-a650
Verizon Wireless UM150 USB Modem
Motorola MOTOKRZR K1m
BlackBerry® Curve™ 9370 smartphone
Samsung Zeal™
Jest™
Samsung Rogue™
Motorola V325i
Motorola XOOM™
LG VX6100
Motorola Entice™
Verizon Wireless PC5750 PC Card
Nokia 2705 Shade™ Non-Camera
LG Chocolate®
Samsung Galaxy Camera®
LG VX3200
Nokia 6015i Prepaid
Motorola W315
Motorola E815
Verizon Wireless USB727 Modem
Samsung Continuum™
Verizon Wireless Salute™
Motorola RAZR V3c
DROID XYBOARD 8.2 by MOTOROLA
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung SCH-a930
Samsung SCH-u540
Gateway® LT2016u Netbook
BlackBerry® Curve™ 9310 smartphone
Sierra Wireless AirCard® 580
LG VX8100
Motorola Rival™
LG Chocolate® 3
Verizon Wireless Razzle™
LG Clout™
Sierra Wireless AirCard® 555D
Sharp KIN™ ONE
Lumia 2520 Prepaid
Samsung Gleam®
LG Versa™
LG VX8700
Samsung SCH-a870
Samsung Trance™
Verizon Wireless Adamant™
Motorola MOTO™ Z6c World Edition
Motorola MOTO Q™ 9c
Samsung SCH-u550
Samsung Omnia® II
Motorola DEVOUR™ with MOTOBLUR™
Motorola CITRUS™
Samsung SCH-a670
LG VX3300
HP® Pavilion dm1-3010nr Notebook
LG Fathom®
LG Glance™
Nokia 7205 Intrigue™
Samsung Glyde™
Samsung Gem™
DROID R2D2 by MOTOROLA
Motorola MOTO™ Z6cx World Edition without Camera
Compaq® Mini CQ10-688nr Netbook
LG VX4650
Verizon Wireless CDM8950
HP® Mini 311-1037NR Netbook
Nokia 7705 Twist™
LG VX4500
Samsung Renown™
Sharp KIN™ TWOm
Motorola Krave™ ZN4
HTC Merge®
HTC® Ozone™ with TALKS™ for Verizon Wireless
Motorola V325
LG VX6000
Samsung Omnia®
Verizon Wireless V740 ExpressCard
Pantech PN-820
LG V
Samsung SCH-a950
Nokia 6205
BlackBerry® 7250
Motorola V276
Nokia 2605 Mirage
LG Chocolate®
Kyocera KX414
Kyocera 7135 Smartphone
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 6215i
Samsung SCH-i760
Nokia 2705 Shade™
Verizon Wireless PN-300
Verizon AD3700 Global USB Modem
Samsung Sway™
Samsung i700 Pocket PC
Motorola V60s
LG VENUS™
Motorola V710
Verizon XU870 Global ExpressCard®
Verizon Wireless CDM 7075
Motorola Rapture™ VU30
Samsung SCH-a850
Kyocera SE47
Samsung N150 Netbook
Samsung SCH-a990
Sharp KIN™ TWO
HP® Mini 110-1046NR Netbook
Samsung FlipShot®
Verizon Wireless Blitz® Prepaid
Samsung SCH-u620
Samsung SCH-a310
Motorola MOTOSLVR L7C
LG VX9400
Motorola MOTORAZR maxx Ve
Kyocera KPC650
SCH-u410 Prepaid
HP® Mini 210-1076NR Netbook
Motorola V265
Samsung SCH-a795
Nokia 3589i
Nokia 2128i
Kyocera KWC 2325
Nokia 2285
Verizon Wireless USB1000 Global USB Modem
Motorola V65p
Kyocera K323
Nokia 6315i
Motorola V325xi
Samsung SCH-a610
Verizon Wireless V620
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Kyocera KWC 2325 Prepaid
Motorola V120e
Nokia 6236i
Verizon Wireless U630 PC Card
Kyocera KX1v
Motorola Q™
Samsung SCH-a790
Motorola V60p
Samsung SCH-a970
HTC Apache XV6700
Motorola T720
LG VX10
Samsung SCH-n330
Motorola MOTORIZR Z6tv
BlackBerry® 7750
Motorola C333
Verizon Wireless XV6600 without Camera
Verizon KPC680 ExpressCard®
Motorola T730
Samsung SCH-a530
Samsung SCH-a890
HTC Touch Pro™
Samsung SCH-i830
Samsung SCH-a630
Verizon MiFi® 4G LTE Global USB Modem U620L
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Verizon Converged VOIP Device
G'zOne Boulder™ Black and Silver
HTC Desire® 526 Prepaid
Samsung Saga™
Kyocera KX2
Motorola T300p
Kyocera K404
Nokia 6305i
LG VX2000
Motorola C343
Verizon Wireless V640
Kyocera KX444
Samsung SCH-i730
LG VX4700

Activation & Initial Setup

Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
Activating Your 4G LTE Phone - New Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
Activating Your 4G LTE Smartphone
[How to Use Guide]
Follow these instructions to activate your new or Certified Pre-Owned 4G LTE smartphone.
Activation and Shipping Guide: 4G LTE™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 4G LTE Smartphone and shipping your defective device back to us.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
Getting Started With Your New Verizon Smartphone
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 4:01
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 2:59
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:38
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Verizon Cloud Content Transfer For Current Customers
[Video]
Verizon customers with a new device can easily copy contacts, photos, music and more from the old device with Verizon Cloud Content Transfer. See the steps in this video.
Length: 2:44
Verizon Cloud Content Transfer For New Customers
[Video]
As a new customer, you can easily copy contacts, photos, music and more from your old device with Verizon Cloud Content Transfer. Watch this video to learn how.
Length: 3:05
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.

Basics

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Device FAQs
[FAQs]
Get answers to general device questions, including insurance, loss, updates and activation.

Battery & Power

Battery Issues - Battery Life
[Device-Specific Instructions]
Battery Issues - Battery Usage
[Device-Specific Instructions]
This outlines potential causes of battery issues (device not charging/holding a charge, short battery life). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Insert the Battery - Pantech Perception™
[Device-Specific Instructions]
Remove the Battery - Pantech Perception™
[Device-Specific Instructions]
Soft Reset - Pantech Perception™
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond.A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.

Bluetooth

Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Bluetooth® On/Off - Pantech Perception™
[Device-Specific Instructions]
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
Pantech Perception- Bluetooth Car Kit
[PDF]
Pantech Perception Bluetooth Car Kit Support for Verizon Wireless Subscribers.
Pantech Perception™ Simulator: Sharing Photos Using Bluetooth®
[Interactive Simulation]
Learn how to send photos using Bluetooth on your Pantech Perception.
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...

Calling & Dialing

Add a Speed Dial - Pantech Perception™
[Device-Specific Instructions]
Call and Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Dial a Number - Pantech Perception
[Device-Specific Instructions]
DTMF - Pantech Perception™
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Pantech Perception™ Simulator: Dialing by Voice
[Interactive Simulation]
Discover how to use your voice to place a call with your Pantech Perception smartphone.
Pantech Perception™ Simulator: Ignoring a Call and Replying with a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message on your Pantech Perception smartphone.
Pantech Perception™ Simulator: Making a Phone Call in Starter Mode
[Interactive Simulation]
Learn how to use your Pantech Perception to make a phone call in Starter mode.
Pantech Perception™ Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your Pantech Perception.
Pantech Perception™ Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your Pantech Perception to call a new number.
Pantech Perception™ Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call on your Pantech Perception.
Pantech Perception™ Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two incoming calls on your Pantech Perception smartphone.
Pantech Perception™ Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
A visual guide for viewing a missed call and adding it as a contact on your Pantech Perception smartphone.
Placing an International Call
[Device-Specific Instructions]
Turn Call Forwarding On/Off from Device
[Device-Specific Instructions]
This provides instructions to start/stop forwarding calls to another number. This may also help if you can't receive calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Pantech Perception™ Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to change the camera from rear to front-facing for video recording on your Pantech Perception.
Pantech Perception™ Simulator: Changing the Camera from Rear to Front-Facing for Pictures
[Interactive Simulation]
An interactive guide on how to change the camera from rear to front-facing for taking pictures on your Pantech Perception.
Pantech Perception™ Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Pantech Perception.
Pantech Perception™ Simulator: Selecting a Scene Mode
[Interactive Simulation]
Learn how to select a Scene mode for optimal shooting in each situation using your Pantech Perception.
Pantech Perception™ Simulator: Sharing Photos
[Interactive Simulation]
Learn how to share photos using your Pantech Perception.
Pantech Perception™ Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Pantech Perception.
Pantech Perception™ Simulator: Taking a Picture from the Lock Screen
[Interactive Simulation]
A visual guide on how to take a picture from the Lock screen on your Pantech Perception.
Pantech Perception™ Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
A visual guide to taking a picture while recording a video on your Pantech Perception.
Pantech Perception™ Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for taking pictures on your Pantech Perception.
Pantech Perception™ Simulator: Zooming In and Out for Video
[Interactive Simulation]
Learn how to zoom in and out for video on your Pantech Perception.
Transfer Pictures or Videos from the Device - Pantech Perception™
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Using Media on Your Smartphone and Tablet
[Video]
Learn tips for using and storing media on your Verizon Wireless device.
Length: 3:05

Contacts

Import Contacts - Android™ - Gmail
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Pantech Perception™ Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact to your Pantech Perception.
Pantech Perception™ Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact on your Pantech Perception.
Pantech Perception™ Simulator: Adding and Deleting a Contact from Favorites
[Interactive Simulation]
Discover how to add and delete a contact from your Favorites on your Pantech Perception smartphone.
Pantech Perception™ Simulator: Adding and Deleting a Contact in Starter Mode
[Interactive Simulation]
Discover how to add and delete contacts while in Starter mode on your Pantech Perception.
Pantech Perception™ Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your Pantech Perception smartphone.
Pantech Perception™ Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
Learn how to create a group and add contacts to it on your Pantech Perception smartphone.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.

Data

Data Roaming - Pantech Perception™
[Device-Specific Instructions]
This helps when you can't connect to the Internet /have no network connection or cannot send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Enable/Disable Data - Pantech Perception™
[Device-Specific Instructions]
Turn Off/On Facebook Video Auto Play
[Device-Specific Instructions]

Date & Time

Date and Time Settings - Pantech Perception
[Device-Specific Instructions]

Device ID & Info

Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.

Device Settings

Adjust Font Settings - Pantech Perception™
[Device-Specific Instructions]
Alerts - Pantech Perception™
[Device-Specific Instructions]
Automatic Restore - Pantech Perception™
[Device-Specific Instructions]
DTMF - Pantech Perception™
[Device-Specific Instructions]
Pantech Perception™ Simulator: Accessing Settings
[Interactive Simulation]
Discover how to access the Settings menu for changing things like screen timeout and alerts on your Pantech Perception smartphone.
Pantech Perception™ Simulator: Adjusting the Screen Timeout
[Interactive Simulation]
A visual guide for saving energy on your Pantech Perception smartphone by adjusting the screen timeout.
Pantech Perception™ Simulator: Changing the Language
[Interactive Simulation]
An interactive guide for changing the language settings on your Pantech Perception smartphone.
Pantech Perception™ Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your Pantech Perception smartphone.
Pantech Perception™ Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your Pantech Perception to silent.
Pantech Perception™ Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your Pantech Perception to Airplane mode.

Email/Gmail

Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail Account
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Pantech Perception™ Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Pantech Perception.
Pantech Perception™ Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to add an attachment, like a document or photo, to an email with your Pantech Perception smartphone.
Pantech Perception™ Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your Pantech Perception.
Pantech Perception™ Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Pantech Perception.
Pantech Perception™ Simulator: Sending an Email to a Group
[Interactive Simulation]
Learn how to send an email to a contact group on your Pantech Perception.
Pantech Perception™ Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your Pantech Perception.
Pantech Perception™ Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Pantech Perception.
Pantech Perception™ Simulator: Switching Between Email Accounts
[Interactive Simulation]
Learn how to access multiple email accounts on your Pantech Perception.
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name / password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove Corporate Email Account (Exchange ActiveSync®) - Pantech Perception™
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange Activesync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Update the Gmail™ Password - Android™
[Device-Specific Instructions]
View Email Messages - Pantech Perception™
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows or Blackberry device.

GPS & Location Based Services

Add Layers (Google Maps™)
[Device-Specific Instructions]
Download an Offline Map (Google™ Maps)
[Device-Specific Instructions]
E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Find Current Location (Google Maps™)
[Device-Specific Instructions]
Find Driving Directions (Google™ Maps)
[Device-Specific Instructions]
GPS Location - Pantech Perception™
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.

Home Screen

Mode Change - Pantech Perception™
[Device-Specific Instructions]
Remotely Erase Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Remotely Ring Device - Android™ Device Manager
[Device-Specific Instructions]
If you would like to remotely locate, ring, lock or erase your device from a computer, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Turn Android™ Device Manager On or Off
[Device-Specific Instructions]

Internet & Web Browser

Browser Cookies On/Off - Pantech Perception™
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your Pantech Perception, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Clear Temporary Internet Files - Pantech Perception™
[Device-Specific Instructions]
If you are having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
JavaScript Settings - Pantech Perception™
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your Pantech Perception, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your...
Pantech Perception™ Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Pantech Perception.
Pantech Perception™ Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to navigate to a website on your Pantech Perception.
Pantech Perception™ Simulator: Opening and Closing a Web Browser Window
[Interactive Simulation]
A visual walkthrough of opening and closing windows in the web browser of your Pantech Perception.
Pantech Perception™ Simulator: Reading Websites Later
[Interactive Simulation]
Discover how to save websites to read later even without an Internet connection on your Pantech Perception.
Pantech Perception™ Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how you can use your voice to search the web on your Pantech Perception.
Pantech Perception™ Simulator: Switching Between Web Browser Windows
[Interactive Simulation]
Discover how to switch between windows in the web browser of your Pantech Perception.
View Browser History - Android™
[Device-Specific Instructions]
Web Browser - Pantech Perception™
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Modify the SIM PIN - Pantech Perception™
[Device-Specific Instructions]
Pantech Perception™ Simulator: Changing a Lock Screen Shortcut
[Interactive Simulation]
An interactive guide on how to change a Lock screen shortcut on your Pantech Perception.
Pantech Perception™ Simulator: Setting Screen Security
[Interactive Simulation]
A walkthrough for setting screen security to keep others from using your Pantech Perception smartphone.
Pantech Perception™ Simulator: Unlocking the Screen
[Interactive Simulation]
Learn how to unlock the screen of your Pantech Perception smartphone.

Memory/Storage

Check Memory - Pantech Perception
[Device-Specific Instructions]
Clear Temporary Internet Files - Pantech Perception™
[Device-Specific Instructions]
If you are having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Memory Card Formatting
[Device-Specific Instructions]
My InfoZone Widget FAQs
[FAQs]
Frequently Asked Questions about the InfoZone Widget
USB Mass Storage - Pantech Perception™
[Device-Specific Instructions]
Using Media on Your Smartphone and Tablet
[Video]
Learn tips for using and storing media on your Verizon Wireless device.
Length: 3:05
View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Mobile Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Using Media on Your Smartphone and Tablet
[Video]
Learn tips for using and storing media on your Verizon Wireless device.
Length: 3:05

Navigating & Multitasking

Pantech Perception™ Simulator: Accessing and Clearing the Notification Panel
[Interactive Simulation]
Discover how to access and clear the Notification Panel of your Pantech Perception smartphone.
Pantech Perception™ Simulator: Accessing and Closing Open Apps
[Interactive Simulation]
An interactive guide on how to access and close the open apps on your Pantech Perception smartphone.
Pantech Perception™ Simulator: Accessing Settings in Starter Mode
[Interactive Simulation]
Discover how to access your settings menu in Starter mode on your Pantech Perception.
Pantech Perception™ Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the most important features of your Pantech Perception smartphone.
Pantech Perception™ Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for scrolling between multiple Home screens on your Pantech Perception.
Pantech Perception™ Simulator: Navigating Multiple Home Screens in Starter Mode
[Interactive Simulation]
A visual guide for navigating multiple Home screens in Starter mode on your Pantech Perception.
Pantech Perception™ Simulator: Switching Back to Standard Mode
[Interactive Simulation]
Discover how to switch back to Standard mode on your Pantech Perception.
Pantech Perception™ Simulator: Switching to Starter Mode
[Interactive Simulation]
Discover how to switch to Starter mode for a simpler layout and easy access to your favorite things on your Pantech Perception.

Operating System & Software

Android Operating System (OS) FAQs
[FAQs]
Learn about the Android operating system, including what it is, how to find your version, how to get an update and more.
Software Update: Pantech Perception™
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Pantech Perception™.
View Software Version - Pantech Perception
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Insert the SIM Card - Pantech Perception™
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Modify the SIM PIN - Pantech Perception™
[Device-Specific Instructions]
Pantech Perception™ Simulator: Inserting a Micro SIM Card
[Interactive Simulation]
Discover how to insert a micro SIM card into your Pantech Perception smartphone.
Pantech Perception™ Simulator: Removing a Micro SIM Card
[Interactive Simulation]
Learn how to remove a micro SIM card from your Pantech Perception smartphone.
Remove the SIM Card - Pantech Perception™
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...

Sounds, Volume & Audio

Alerts - Pantech Perception™
[Device-Specific Instructions]
Speakerphone - Pantech Perception™
[Device-Specific Instructions]
Volume Controls - Pantech Perception™
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
How To Use Verizon Messages
[Video]
Watch this video to learn how to customize messages, use Integrated Messaging on your phone, tablet and computer and take picture messaging to the next level with Verizon Messages.
Length: 3:05
Pantech Perception™ Simulator: Attaching a Video to a Text
[Interactive Simulation]
Discover how to attach a video to a text message from your Pantech Perception.
Pantech Perception™ Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message from your Pantech Perception.
Pantech Perception™ Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message from your Pantech Perception.
Pantech Perception™ Simulator: Sending a Text Message
[Interactive Simulation]
An interactive how-to guide for sending a text message on your Pantech Perception.
Pantech Perception™ Simulator: Sending a Text Message to a Group
[Interactive Simulation]
Discover how to send a text message to a group from your Pantech Perception.
Pantech Perception™ Simulator: Using Voice to Text
[Interactive Simulation]
An interactive how-to guide for using your voice to send a text message on your Pantech Perception.
Picture / Video Messaging email address
[Device-Specific Instructions]
Sideshare FAQs
[FAQs]
Sideshare is an Android app that lets you share information, like text and photos, while on calls. You can also review and edit content live during calls.
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Tips, Tricks & Shortcuts

Access Menus with Long Press - Android™
[Device-Specific Instructions]
Pantech Perception™ Simulator: Capturing and Viewing Screenshots
[Interactive Simulation]
Learn how to capture and view a picture of the screen on your Pantech Perception.
Pantech Perception™ Simulator: Finding More Help
[Interactive Simulation]
Discover how to find more help like tutorials and videos on your Pantech Perception.
Pantech Perception™ Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Discover how to teach kids to dial 911 on your Pantech Perception smartphone.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.

Transfer Content to/from Device

How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
Pantech Perception™ Simulator: Inserting a microSD Card
[Interactive Simulation]
A visual walkthrough on how to insert a microSD card into your Pantech Perception smartphone.
Pantech Perception™ Simulator: Removing a microSD Card
[Interactive Simulation]
An interactive walkthrough on how to remove a microSD card from your Pantech Perception smartphone.
Transfer Pictures or Videos from the Device - Pantech Perception™
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Pictures or Videos to the Device - Pantech Perception™
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Pictures or Videos to the Device - Pantech Perception™ 4G LTE
[Device-Specific Instructions]
To transfer/move/upload picture or video files between your device and your computer/PC, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
USB Mass Storage - Pantech Perception™
[Device-Specific Instructions]

TV

HDMI Format - Android™
[Device-Specific Instructions]

Wallpapers/Theme

Pantech Perception™ Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background of the Home screen on your Pantech Perception.
Pantech Perception™ Simulator: Setting a Picture as Wallpaper
[Interactive Simulation]
A visual guide for setting a picture as the background on the Home screen of your Pantech Perception.

Wi-Fi & Network

Add a Wi-Fi Network - Pantech Perception™
[Device-Specific Instructions]
Network Mode Settings - Android™
[Device-Specific Instructions]
Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Wi-Fi On/Off - Pantech Perception™
[Device-Specific Instructions]

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Visit @VZWSupport

Connect with us on Facebook

Post a support question on our wall and get a response from a Verizon Expert.

Visit Verizon Wireless Facebook

Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store