Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 5
Samsung Galaxy S® 5
Samsung Galaxy S® 4
Apple® iPhone® 4s
DROID RAZR M by MOTOROLA
Apple® iPhone® 5s
Apple® iPhone® 4
Apple® iPhone® 5c
Samsung Galaxy Note® 4
Samsung Galaxy S® III
DROID MAXX by MOTOROLA
LG G2
Droid Turbo in Ballistic Nylon
Samsung Galaxy Note® 3
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
LG G3
Droid Turbo by Motorola
DROID MINI by MOTOROLA
LG Cosmos™ 3
Verizon Ellipsis™ 7
HTC One® (M8)
Pantech 4G LTE Global USB Modem UML290
LG Revere® 3
Verizon Ellipsis™ Jetpack®
Samsung Convoy™ 3
DROID RAZR MAXX by MOTOROLA
Samsung Gusto® 3
Samsung Network Extender
LG G Pad 8.3 LTE
Nokia Lumia 928
Nokia Lumia Icon
LG Extravert™ 2
HTC One®
DROID ULTRA by MOTOROLA
Verizon Wireless Home Phone
Moto X™ by Motorola
DROID RAZR by MOTOROLA
Samsung Galaxy S® 4 mini
DROID RAZR MAXX HD by MOTOROLA
LG Exalt™
Samsung Galaxy Note® II
Brigadier™ by Kyocera
Casio G'zOne Commando® 4G LTE
Casio G'zOne Commando®
Samsung Brightside™
Jetpack® MiFi® 6620L
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon 4G LTE Broadband Router with Voice
Moto G™ by Motorola
DROID DNA by HTC
BlackBerry® Bold™ 9930 smartphone
Lucid™ by LG
DROID 4 by MOTOROLA
Nokia Lumia 822
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Intensity® III
DROID RAZR HD by MOTOROLA
Samsung Gusto® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Samsung Galaxy S® III mini
Lucid™3 by LG
Apple® iPad® Air™
BlackBerry® Z10 smartphone
Windows Phone 8X by HTC
Apple® iPad® 2
LG Optimus Exceed™
BlackBerry® Q10 smartphone
Moto X™ (2nd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
DROID INCREDIBLE 4G LTE by HTC
Verizon 4G LTE USB Modem UML295
Verizon 4G LTE USB Modem 551L
iPad® Air 2
Samsung ATIV SE™
Samsung Galaxy Stellar™
Casio G'zOne Ravine® 2
Samsung Convoy™ 2
LG Cosmos™ 2
DROID X by MOTOROLA
Enact™ by LG
Samsung Intensity® II
DROID BIONIC by MOTOROLA
Galaxy Nexus by Samsung
Samsung Galaxy™ Stratosphere™
LG Optimus Zone™ 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
DROID INCREDIBLE 2 by HTC
LG Octane™
HTC One® (M8) for Windows®
Sony Xperia® Z3v
Lucid™2 by LG
HTC Rezound™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Wireless USB760 Modem
HTC One® remix
LG G Vista
Pantech Hotshot™
LG Cosmos™
LG Extravert™
Ellipsis™ 8
LG Revere® 2
BlackBerry® Z30 smartphone
Samsung Gusto®
Hydro ELITE by KYOCERA
LG 4G LTE USB Modem VL600
LG Revere®
Samsung Convoy™
Samsung Galaxy™ Stratosphere™ II
LG enV®2
THUNDERBOLT™ by HTC
LG enV®3
Spectrum™ 2 by LG
DROID INCREDIBLE by HTC
Xperia® Z2
HTC Rhyme™
Samsung Haven™
Moto X™ - Designed by You
Pantech Marauder™
DROID X2 by MOTOROLA
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID CHARGE by SAMSUNG
Casio G'zOne Ravine®
Samsung Galaxy Tab® 2 (7.0)
LG Accolade™
Casio G'zOne Boulder®
Pantech Breakout™
Apple® iPad® mini
LG VX8300
Samsung Illusion™
DROID 3 by MOTOROLA
Verizon Wireless UMW190 Global USB Modem
Motorola RAZR V3m
Pantech Perception™
BlackBerry® Bold 9650 smartphone
Samsung Fascinate™
Verizon 4G LTE Broadband Router
Intuition™ by LG
LG Optimus Zone™
HTC One® max
Motorola MOTO™ W755
Verizon Wireless USB720 Modem
Apple® iPad® with Wi-Fi + 4G
Google Nexus 7
LG Cosmos™ Touch
Motorola Barrage™
Samsung Galaxy Tab® 4 (8.0)
Spectrum™ by LG
Jest™
Samsung Galaxy Note® Pro
Luge™ by Motorola Prepaid
Samsung Galaxy Tab® 2 (10.1)
Galaxy Tab® S
Nokia Lumia 2520
LG VX5500
BlackBerry® Curve™ 9330 smartphone
HTC Desire® 612
Verizon SureResponse®
Revolution™ by LG
DROID 2 GLOBAL by MOTOROLA
DROID 2 by MOTOROLA
Verizon Wireless AirCard® 595U USB Modem
LG enV® TOUCH
Samsung Galaxy Legend™
Verizon Wireless UM175 USB Modem
Samsung Galaxy Tab® 4 (10.1)
Samsung SCH-u340
Samsung ATIV Odyssey™
DROID by MOTOROLA
Apple® iPad® mini with Retina display
Samsung Intensity®
Apple® iPad® with Retina display
Pantech Crux™
Samsung Galaxy Tab®
Samsung Alias™ 2
LG VX8360
Samsung Knack™
BlackBerry® Tour™ 9630 smartphone
BlackBerry® Storm2™ 9550 smartphone Prepaid
LG Migosm
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Samsung Galaxy Note® 10.1
Delphi Connect with 4G LTE Mobile Hotspot
LG Chocolate® Touch
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Verizon Wireless PC5750 PC Card
Casio G'zOne Ravine® 2 Non-Camera
BlackBerry® Curve™ 8530 smartphone
LG Vortex™
DROID PRO by MOTOROLA
LG Ally™
iPad® mini 3
LG Enlighten®
Casio G'zOne Rock™
Sony Xperia® PLAY
LG Voyager™
LG VX8350
LG VX5400
Dell™ Vostro™ V13 Laptop
Gear S™
Casio G'zOne Brigade®
Delphi Connect
LG Clout™
BlackBerry® Curve™ 8330 smartphone
LG VX5200
LG enV®
HTC Trophy™
BlackBerry® Torch™ 9850 smartphone
BlackBerry® Curve™ 9370 smartphone
LG Chocolate® 3
LG VX5300
BlackBerry® Bold™ 9930 smartphone without camera
LG VX8700
LG VX3300
LG Dare™
Casio EXILIM
BlackBerry® Curve™ 9310 smartphone
HP® Pavilion dm1-3010nr Notebook
BlackBerry® Pearl™ Flip 8230 smartphone
Gateway® LT2016u Netbook
LG VX6100
LG Chocolate®
LG VENUS™
LG VX8100
LG VX9400
HP® Mini 311-1037NR Netbook
BlackBerry® 8830 World Edition smartphone
LG VX3100
LG Fathom®
LG VX3200
LG VX6000
Compaq® Mini CQ10-688nr Netbook
LG VX8600
HP® Mini 110-1046NR Netbook
LG Glance™
LG Versa™
HP® Pavilion dm1-2010nr Entertainment Notebook
LG VX3450
LG VX4500
Kyocera KX414
Kyocera KX444
LG VX4650
LG V
Kyocera K323
Kyocera SE47
DROID XYBOARD 8.2 by MOTOROLA
HP® Mini 1151NR Netbook
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Samsung SCH-a930
Nokia 2705 Shade™
Motorola Entice™
LG Decoy®
Motorola V276
Motorola V325
Verizon Wireless PN-300
Samsung SCH-a630
LTE Internet (Installed)
LG Chocolate®
Verizon Wireless CDM 7075
Verizon AD3700 Global USB Modem
Motorola MOTO™ Z6cx World Edition without Camera
Samsung SCH-a950
Verizon Wireless CDM8950
Nokia 6315i
Verizon Wireless USB760 Modem
Motorola Rapture™ VU30
Motorola V276 Prepaid
Motorola E815
Kyocera KPC650
Motorola MOTO Q™ music 9m
Kyocera KX1v
Nokia 6256i
Motorola T720
LG VX10
Sharp KIN™ ONE
Sharp KIN™ TWO
Samsung Sway™
Verizon Converged VOIP Device
Nokia 6205
G Pad™ 10.1 LTE
G Pad™ 7.0 LTE
Samsung SCH-a850
Samsung SCH-n330
Transpyre™ Prepaid
Samsung SCH-u540
Samsung Galaxy Tab® (7.7)
Motorola Krave™ ZN4
SCH-u410 Prepaid
GizmoPal™
Samsung SCH-u620
Motorola Adventure™ V750
Pantech PN-820
Verizon Wireless AirCard® 595
G'zOne Boulder™ Black and Silver
Nokia 7205 Intrigue™
Motorola Q™
Motorola MOTORIZR Z6tv
Motorola MOTOKRZR K1m
Samsung Galaxy Tab® 4
Nokia 2605 Mirage
Motorola W385
Motorola W315
HP® Mini 210-1076NR Netbook
Motorola V325xi
Motorola Rival™
Motorola V325i
LG Optimus Exceed™ 2
Samsung Alias™
Nokia 2366i
Motorola MOTO™ Z6c World Edition
Motorola MOTO™ VU204
Samsung Galaxy Tab® (10.1)
Samsung SCH-a670
Samsung SCH-a650
Samsung Omnia® II
LG VX4600
Verizon Wireless Salute™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Pantech Jest™ 2
BlackBerry® 7750
Kyocera 7135 Smartphone
Verizon Wireless Escapade®
Verizon Wireless CDM8975
Samsung Saga™
Motorola C333
Samsung Reality™
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Verizon Wireless XV6600 without Camera
Samsung Smooth™
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola V265
Motorola T300p
Kyocera K404
Motorola V710
Nokia 7705 Twist™
Nokia 2705 Shade™ Non-Camera
Motorola MOTO Q™ 9c
Sierra Wireless AirCard® 580
LG VX7000
Samsung N150 Netbook
Moto X™ - Designed by You (2nd Generation)
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Verizon KPC680 ExpressCard®
Verizon Wireless G'zOne Type-S
Samsung FlipShot®
Nokia 3589i
Motorola C343
Verizon Wireless V640
Samsung SCH-a990
DROID XYBOARD 10.1 by MOTOROLA
Nokia 2128i
Motorola T730
LG VX4400B
Kyocera KWC 2325 Prepaid
Samsung i700 Pocket PC
Samsung Galaxy Camera®
Kyocera KWC 2325
Samsung SCH-a310
Samsung SCH-a530
Motorola V60s
Sharp KIN™ TWOm
Sharp KIN™ ONEm
Nokia 2285
Lumia 2520 Prepaid
Motorola V120e
Sierra Wireless AirCard® 555D
Samsung Gleam®
Verizon Wireless USB727 Modem
Samsung Juke
Motorola XOOM™ 4G LTE
Nokia 6215i
Nokia 6015i Prepaid
Verizon Wireless Blitz® Prepaid
Verizon Wireless Adamant™
Samsung Galaxy Note® 10.1 2014 Edition
Samsung SCH-a870
Motorola DEVOUR™ with MOTOBLUR™
Nokia 6236i
Samsung SCH-i730
Samsung Rogue™
Samsung Renown™
Samsung SCH-u410
Samsung SCH-u430
Motorola MOTOSLVR L7C
Samsung Trance™
Samsung Continuum™
Samsung Omnia®
BlackBerry® 7250
Samsung SCH-u550
LG VX4700
Verizon Wireless USB1000 Global USB Modem
Verizon Wireless Razzle™
LG VX8000
Samsung SCH-a890
Samsung SCH-i760
Samsung Glyde™
Pantech PN-210
Motorola RAZR V3c
Samsung Gem™
Verizon Wireless V740 ExpressCard
HTC Touch Pro™
Verizon Wireless UM150 USB Modem
DROID R2D2 by MOTOROLA
Samsung Zeal™
Motorola CITRUS™
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830
HTC Apache XV6700
Apple® iPad®
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Pantech PN-215
Motorola V65p

Activation & Initial Setup

Activating Your 4G LTE Phone – Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
Activating Your 4G LTE Phone – New Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
Activation and Shipping Guide: 3G Android™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 3G Android Smartphone and shipping your defective device back to us.
Activation and Shipping Guide: 4G LTE™ Smartphone
[How to Use Guide]
Instructions on activating a replacement 4G LTE Smartphone and shipping your defective device back to us.
Add New Device FAQs
[FAQs]
Learn how to add a new device to your account using My Verizon.
Getting Started With Your New Verizon Smartphone
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 4:01
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 2:59
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:38
Initial Activation and Setup - Pantech Perception™
[Device-Specific Instructions]
Initial Activation and Setup - Softcard (Isis Mobile Wallet®) - Android™
[Device-Specific Instructions]
Initial Setup - Caller Name ID
[Device-Specific Instructions]
Performing Over-The-Air Activation
[Device-Specific Instructions]
These instructions will assist you with initial activation / setup for your 3G smartphone or basic phone. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
No Title
[Online Tool]
Verizon Cloud Content Transfer For Current Customers
[Video]
Verizon customers with a new device can easily copy contacts, photos, music and more from the old device with Verizon Cloud Content Transfer. See the steps in this video.
Length: 2:44
Verizon Cloud Content Transfer For New Customers
[Video]
As a new customer, you can easily copy contacts, photos, music and more from your old device with Verizon Cloud Content Transfer. Watch this video to learn how.
Length: 3:05

Battery & Power

Battery Inserting/Removing - Pantech Perception™
[Device-Specific Instructions]
Battery Issues - Accessories for Improved Battery Life
[Device-Specific Instructions]
Battery Issues - Battery Life
[Device-Specific Instructions]
Battery Issues - Battery Usage
[Device-Specific Instructions]
This outlines potential causes of battery issues (device not charging/holding a charge, short battery life). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Issues - Charging Habits - Non-Removable Battery Devices
[Device-Specific Instructions]
Battery Issues - Charging Habits - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Issues - No Power
[Device-Specific Instructions]
This could help if the device won't charge, won't charge completely or turn on / power up or the battery is dead/really low. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your...
Battery Troubleshooting Basics
[Device-Specific Instructions]
Battery Troubleshooting Checklist - Apple/Android™ Smartphones
[Device-Specific Instructions]
Soft Reset - Pantech Perception™
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn‘t working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond.A soft reset is like rebooting your computer and is often used as the first step in any...
Wireless Charging FAQs
[FAQs]
Frequently asked questions about wireless charging.

Bluetooth

Add a Bluetooth® COM Port (Incoming) - Windows®
[Device-Specific Instructions]
Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset
[Device-Specific Instructions]
Bluetooth® Discovery Mode (Windows®)
[Device-Specific Instructions]
Bluetooth® Discovery Mode - Macintosh OS X
[Device-Specific Instructions]
Bluetooth® Discovery Mode - Pantech Perception™
[Device-Specific Instructions]
Bluetooth® On/Off - Pantech Perception™
[Device-Specific Instructions]
Bluetooth® Setting - Delphi Connect - Android Device Portal
[Device-Specific Instructions]
Create a Paired Connection - Macintosh® OS X
[Device-Specific Instructions]
Create a Paired Connection - Window 7
[Device-Specific Instructions]
Create a Paired Connection - Windows® XP / Vista
[Device-Specific Instructions]
How to Use Guide: Transferring Media to an Android™ Smartphone
[How to Use Guide]
How to Use Guide for Transferring Media to an Android™ Smartphone
Pantech Perception- Bluetooth Car Kit
[PDFs]
Pantech Perception- Bluetooth Car Kit
Pantech Perception™ Simulator: Sharing Photos Using Bluetooth®
[Interactive Simulation]
Learn how to send photos using Bluetooth on your Pantech Perception.
Using the Bluetooth Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...

Calling & Dialing

Airplane/Standalone Mode - Pantech Perception™
[Device-Specific Instructions]
Alaska Service FAQs
[FAQs]
Learn about Verizon Wireless services offered in Alaska, including plans, what devices are available and upcoming enhancements.
DTMF - Pantech Perception™
[Device-Specific Instructions]
Pantech Perception™ Simulator: Dialing by Voice
[Interactive Simulation]
Discover how to use your voice to place a call with your Pantech Perception smartphone.
Pantech Perception™ Simulator: Ignoring a Call and Replying with a Text Message
[Interactive Simulation]
A visual guide for ignoring a call and sending a text message on your Pantech Perception smartphone.
Pantech Perception™ Simulator: Making a Phone Call in Starter Mode
[Interactive Simulation]
Learn how to use your Pantech Perception to make a phone call in Starter mode.
Pantech Perception™ Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your Pantech Perception.
Pantech Perception™ Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your Pantech Perception to call a new number.
Pantech Perception™ Simulator: Returning to a Call
[Interactive Simulation]
A visual guide on how to return to a call on your Pantech Perception.
Pantech Perception™ Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between two incoming calls on your Pantech Perception smartphone.
Pantech Perception™ Simulator: Viewing a Missed Call and Adding It as a Contact
[Interactive Simulation]
A visual guide for viewing a missed call and adding it as a contact on your Pantech Perception smartphone.
Place a Conference Call
[Device-Specific Instructions]
Placing an International Call
[Device-Specific Instructions]

Camera, Photos & Videos

Digital Living Network Alliance® (DLNA) Information
[Device-Specific Instructions]
Pantech Perception™ Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to change the camera from rear to front-facing for video recording on your Pantech Perception.
Pantech Perception™ Simulator: Changing the Camera from Rear to Front-Facing for Pictures
[Interactive Simulation]
An interactive guide on how to change the camera from rear to front-facing for taking pictures on your Pantech Perception.
Pantech Perception™ Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your Pantech Perception.
Pantech Perception™ Simulator: Selecting a Scene Mode
[Interactive Simulation]
Learn how to select a Scene mode for optimal shooting in each situation using your Pantech Perception.
Pantech Perception™ Simulator: Sharing Photos
[Interactive Simulation]
Learn how to share photos using your Pantech Perception.
Pantech Perception™ Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your Pantech Perception.
Pantech Perception™ Simulator: Taking a Picture from the Lock Screen
[Interactive Simulation]
A visual guide on how to take a picture from the Lock screen on your Pantech Perception.
Pantech Perception™ Simulator: Taking a Picture While Recording a Video
[Interactive Simulation]
A visual guide to taking a picture while recording a video on your Pantech Perception.
Pantech Perception™ Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for taking pictures on your Pantech Perception.
Pantech Perception™ Simulator: Zooming In and Out for Video
[Interactive Simulation]
Learn how to zoom in and out for video on your Pantech Perception.
Using Media on Your Smartphone and Tablet
[Video]
Learn tips for using and storing media on your Verizon Wireless device.
Length: 3:05

Contacts

Add to Contacts - Caller Name ID
[Device-Specific Instructions]
Add to Contacts Settings - Caller Name ID
[Device-Specific Instructions]
Back Up Contacts - Backup Assistant Plus - Pantech Perception™
[Device-Specific Instructions]
Back Up Contacts - Verizon Cloud - Android™ Smartphone
[Device-Specific Instructions]
Contact Display Options - Pantech Perception™
[Device-Specific Instructions]
Contacts - Good Mobile Messaging - Android™
[Device-Specific Instructions]
Delete Duplicate Contacts - Microsoft® Outlook
[Device-Specific Instructions]
Import Contacts - Android™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import/Export Contacts from a Comma Separated Values (*.csv) / vCard Files - Macintosh Address Book
[Device-Specific Instructions]
Import/Export Contacts SD Card - Pantech Perception™
[Device-Specific Instructions]
Import/Export Contacts SIM Card - Pantech Perception™
[Device-Specific Instructions]
Manage Contacts - Enterprise Messaging (EMAG)
[Device-Specific Instructions]
Manage Contacts - Verizon Cloud - Website
[Device-Specific Instructions]
To add, edit, import, export, delete and print your contacts via the Verizon Cloud website, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Pantech Perception™ Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact to your Pantech Perception.
Pantech Perception™ Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact on your Pantech Perception.
Pantech Perception™ Simulator: Adding and Deleting a Contact from Favorites
[Interactive Simulation]
Discover how to add and delete a contact from your Favorites on your Pantech Perception smartphone.
Pantech Perception™ Simulator: Adding and Deleting a Contact in Starter Mode
[Interactive Simulation]
Discover how to add and delete contacts while in Starter mode on your Pantech Perception.
Pantech Perception™ Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your Pantech Perception smartphone.
Pantech Perception™ Simulator: Creating a Group and Adding Contacts to It
[Interactive Simulation]
Learn how to create a group and add contacts to it on your Pantech Perception smartphone.
No Title
[Online Tool]

Email/Gmail

Add a Personal (POP/IMAP) Account - Pantech Perception™
[Device-Specific Instructions]
Change Password - Good Mobile Messaging - Android™
[Device-Specific Instructions]
Compose and Send a Gmail™ Message - Pantech Perception™
[Device-Specific Instructions]
Compose and Send a Message - Enterprise Messaging (EMAG)
[Device-Specific Instructions]
Compose and Send an Email Message - Good Mobile Messaging - Android™
[Device-Specific Instructions]
Compose and Send an Email Message - Pantech Perception™
[Device-Specific Instructions]
Configure Corporate Email (Exchange ActiveSync®) - Pantech Perception™
[Device-Specific Instructions]
Configure Preferences - Good Mobile Messaging - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create a New Google™ Account - Pantech Perception™
[Device-Specific Instructions]
Delete an Email Message - Pantech Perception™
[Device-Specific Instructions]
Download and Install Good Mobile Messaging - Android™
[Device-Specific Instructions]
Download and Install Good Mobile Messaging - Android™
[Device-Specific Instructions]
Email Account Common Settings - Pantech Perception™
[Device-Specific Instructions]
Email Account Data Usage Settings - Pantech Perception™
[Device-Specific Instructions]
Email Account Notification Settings - Pantech Perception™
[Device-Specific Instructions]
Email Account Password and Server Settings - Pantech Perception™
[Device-Specific Instructions]
Email Account Signature Settings - Pantech Perception™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch Good Mobile Messaging - Android™
[Device-Specific Instructions]
Pantech Perception™ Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your Pantech Perception.
Pantech Perception™ Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to add an attachment, like a document or photo, to an email with your Pantech Perception smartphone.
Pantech Perception™ Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your Pantech Perception.
Pantech Perception™ Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your Pantech Perception.
Pantech Perception™ Simulator: Sending an Email to a Group
[Interactive Simulation]
Learn how to send an email to a contact group on your Pantech Perception.
Pantech Perception™ Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your Pantech Perception.
Pantech Perception™ Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your Pantech Perception.
Pantech Perception™ Simulator: Switching Between Email Accounts
[Interactive Simulation]
Learn how to access multiple email accounts on your Pantech Perception.
Recovering Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name / password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Personal (POP/IMAP) Account - Pantech Perception™
[Device-Specific Instructions]
Remove Corporate Email Account (Exchange ActiveSync®) - Pantech Perception™
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange Activesync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to an Email Message - Pantech Perception™
[Device-Specific Instructions]
Set Up Corporate Email (Exchange ActiveSync®) - Pantech Perception™
[Device-Specific Instructions]
Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Update the Gmail Password - Android™
[Device-Specific Instructions]
View Email Messages - Pantech Perception™
[Device-Specific Instructions]

Internet & Web Browser

Add a Browser Bookmark - Pantech Perception™
[Device-Specific Instructions]
Browser Cookies On/Off - Pantech Perception™
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your Pantech Perception, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Clear Temporary Internet Files - Pantech Perception™
[Device-Specific Instructions]
If you are having trouble connecting to the Internet or a web page won't display on your Pantech Perception, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device....
Delete a Browser Bookmark - Pantech Perception™
[Device-Specific Instructions]
Edit a Browser Bookmark - Pantech Perception™
[Device-Specific Instructions]
JavaScript Settings - Pantech Perception™
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your Pantech Perception, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your...
Launch a Browser Bookmark - Pantech Perception™
[Device-Specific Instructions]
Pantech Perception™ Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website on your Pantech Perception.
Pantech Perception™ Simulator: Navigating to a Website
[Interactive Simulation]
Discover how to navigate to a website on your Pantech Perception.
Pantech Perception™ Simulator: Opening and Closing a Web Browser Window
[Interactive Simulation]
A visual walkthrough of opening and closing windows in the web browser of your Pantech Perception.
Pantech Perception™ Simulator: Reading Websites Later
[Interactive Simulation]
Discover how to save websites to read later even without an Internet connection on your Pantech Perception.
Pantech Perception™ Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how you can use your voice to search the web on your Pantech Perception.
Pantech Perception™ Simulator: Switching Between Web Browser Windows
[Interactive Simulation]
Discover how to switch between windows in the web browser of your Pantech Perception.
View Browser History - Android
[Device-Specific Instructions]
Web Browser - Pantech Perception™
[Device-Specific Instructions]
Web Browser - Pantech Perception™
[Device-Specific Instructions]

Navigating & Multitasking

Pantech Perception™ Simulator: Accessing and Clearing the Notification Panel
[Interactive Simulation]
Discover how to access and clear the Notification Panel of your Pantech Perception smartphone.
Pantech Perception™ Simulator: Accessing and Closing Open Apps
[Interactive Simulation]
An interactive guide on how to access and close the open apps on your Pantech Perception smartphone.
Pantech Perception™ Simulator: Accessing Settings in Starter Mode
[Interactive Simulation]
Discover how to access your settings menu in Starter mode on your Pantech Perception.
Pantech Perception™ Simulator: Getting to Know Your Phone
[Interactive Simulation]
An interactive map of the most important features of your Pantech Perception smartphone.
Pantech Perception™ Simulator: Navigating Multiple Home Screens
[Interactive Simulation]
A visual guide for scrolling between multiple Home screens on your Pantech Perception.
Pantech Perception™ Simulator: Navigating Multiple Home Screens in Starter Mode
[Interactive Simulation]
A visual guide for navigating multiple Home screens in Starter mode on your Pantech Perception.
Pantech Perception™ Simulator: Switching Back to Standard Mode
[Interactive Simulation]
Discover how to switch back to Standard mode on your Pantech Perception.
Pantech Perception™ Simulator: Switching to Starter Mode
[Interactive Simulation]
Discover how to switch to Starter mode for a simpler layout and easy access to your favorite things on your Pantech Perception.

SIM Card

4G SIM Card FAQs
[FAQs]
Learn about 4G SIM cards that's necessary for using our 4G LTE network with your mobile device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
4G SIM Information
[General Information]
4G SIM Information
Enable/Disable/Modify the SIM PIN - Pantech Perception™
[Device-Specific Instructions]
Import/Export Contacts SIM Card - Pantech Perception™
[Device-Specific Instructions]
Insert the SIM Card - Pantech Perception™
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Locating the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Modify the SIM PIN - Pantech Perception™
[Device-Specific Instructions]
NFC SE SIM Card FAQs
[FAQs]
Learn about the NFC SE SIM card needed to use Isis Wallet™ and other NFC payment services.
Pantech Perception™ Simulator: Inserting a Micro SIM Card
[Interactive Simulation]
Discover how to insert a micro SIM card into your Pantech Perception smartphone.
Pantech Perception™ Simulator: Removing a Micro SIM Card
[Interactive Simulation]
Learn how to remove a micro SIM card from your Pantech Perception smartphone.
Remove the SIM Card - Pantech Perception™
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...

Text & Multimedia Messaging

Auto Receive Messages - Pantech Perception™
[Device-Specific Instructions]
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Create and Send a Text Message - Pantech Perception™
[Device-Specific Instructions]
Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Messages - Verizon Messages - Android™ Smartphone
[Device-Specific Instructions]
Delete Messages - Verizon Messages - Website
[Device-Specific Instructions]
How To Use Verizon Messages
[Video]
Verizon Messages is a new text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily. Customize the color and font size of your messages. Use Integrated Messaging to keep up with your messages on your phone, tablet and computer. Take...
Length: 2:57
Message Options - Enterprise Messaging (EMAG)
[Device-Specific Instructions]
Pantech Perception™ Simulator: Attaching a Video to a Text
[Interactive Simulation]
Discover how to attach a video to a text message from your Pantech Perception.
Pantech Perception™ Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message from your Pantech Perception.
Pantech Perception™ Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message from your Pantech Perception.
Pantech Perception™ Simulator: Sending a Text Message
[Interactive Simulation]
An interactive how-to guide for sending a text message on your Pantech Perception.
Pantech Perception™ Simulator: Sending a Text Message to a Group
[Interactive Simulation]
Discover how to send a text message to a group from your Pantech Perception.
Pantech Perception™ Simulator: Using Voice to Text
[Interactive Simulation]
An interactive how-to guide for using your voice to send a text message on your Pantech Perception.
Picture / Video Messaging email address
[Device-Specific Instructions]
Send Picture Message - Web Camera Enhancement
[Device-Specific Instructions]
Supported file types for Picture / Video Messaging
[Device-Specific Instructions]
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Verizon Sideshare FAQs
[FAQs]
Verizon Sideshare is an app that makes it easy to share information, like text and photos, without interrupting your calls.

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