Select Your Device
Apple® iPhone® 6
Samsung Galaxy S® 5
Apple® iPhone® 6s Plus
Apple® iPhone® 6 Plus
Apple® iPhone® 6s
Apple® iPhone® 5s
Samsung Galaxy S® 6
Samsung Galaxy S7
Samsung Galaxy S® 4
Samsung Galaxy Note® 4
Apple® iPhone® 5c
Samsung Galaxy Note5
Samsung Convoy™ 3
DROID TURBO 2
DROID MAXX by MOTOROLA
Samsung Galaxy S7 edge
Verizon Ellipsis™ Jetpack®
Apple® iPhone® 5
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
LG G3
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Apple® iPhone® 4s
LG G4™
Droid Turbo by Motorola
Samsung 3G Network Extender
Verizon Ellipsis™ 7
Apple® iPad® 2
Apple® iPhone® 4
Apple® iPhone® SE
Verizon Ellipsis® 8
Samsung Galaxy S® 6 edge
Samsung Galaxy S® III
Verizon Jetpack® MiFi® 6620L
DROID MAXX 2
Samsung Galaxy S6 edge +
Samsung Galaxy Note® 3
DROID MINI by MOTOROLA
LG Revere® 3
LG Cosmos™ 3
LG G2
Samsung Gusto® 3
Samsung Galaxy J1™ Prepaid
LG G Vista
HTC One® (M8)
DROID RAZR M by MOTOROLA
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon MiFi® 4G LTE Global USB Modem U620L
Brigadier™ by Kyocera
LG V10™
LG Extravert™ 2
Samsung Galaxy J3 (2016)
Verizon Wireless Home Phone
Casio G'zOne Commando®
Ellipsis™ Jetpack® MHS800L
DROID ULTRA by MOTOROLA
HTC Desire® 526
Pantech 4G LTE Global USB Modem UML290
Verizon 4G LTE Broadband Router with Voice
HTC One M9
LG G5
DuraXV
LG Optimus Zone™ 3 Prepaid
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Casio G'zOne Commando® 4G LTE
Samsung Galaxy S® 4 mini
Casio G'zOne Ravine® 2
GizmoPal™
LG G Pad 8.3 LTE
Samsung Galaxy Note® II
Verizon 4G LTE USB Modem 551L
Galaxy Note® Edge
Sony Xperia® Z3v
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG K4™ LTE
HTC Desire® 626
Transpyre™ Prepaid
Samsung Galaxy J3 V
Samsung 4G LTE Network Extender
Moto X™ by Motorola
DROID TURBO 2 - Designed by You
LG K8 V
Samsung Convoy™ 2
Moto E™ Prepaid
Nokia Lumia 928
Samsung Brightside™
Microsoft Lumia 735
Nexus 6
Moto G™ by Motorola
Verizon 4G LTE USB Modem UML295
Nokia Lumia Icon
Samsung Gusto® 2
hum by Verizon
LG Exalt™
Verizon 4G LTE Broadband Router
Samsung Intensity™ II
Moto X™ (2nd Gen.)
Verizon Ellipsis® 10
BlackBerry® Bold™ 9930 smartphone
LG Revere®
GizmoGadget™ by LG
Verizon Wireless AirCard® 595
HTC One®
Nokia Lumia 822
GizmoPal® 2 by LG
Lucid™3 by LG
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
iPad® Pro
LG Cosmos™ 2
Gear S2
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
DROID RAZR by MOTOROLA
HTC One® (M8) for Windows®
Gear S®
LG Octane™
LG Terra™
LG Optimus Zone™ 2 Prepaid
Blackberry Classic
Samsung Convoy® 4
LG Optimus Exceed™ 2
Samsung Intensity™ III
Samsung Galaxy S® III mini
Samsung Galaxy Tab® 2 (7.0)
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Revere® 2
iPad® Air 2
DROID RAZR MAXX HD by MOTOROLA
DROID INCREDIBLE 4G LTE by HTC
Lancet™ for Android™
Verizon LTE Internet and Home Phone
LTE Internet (Installed)
Samsung Convoy™
Watch Urbane™ 2nd Edition LTE
DROID RAZR MAXX by MOTOROLA
LG enV®3
HTC 10™
LG Accolade™
Lancet™
PRIV™ by Blackberry®
Verizon SureResponse®
DROID DNA by HTC
BlackBerry® Z10 smartphone
DROID RAZR HD by MOTOROLA
LG Exalt™II
HTC One® remix
BlackBerry® Q10 smartphone
Apple® iPad® mini with Retina display
G Pad™ 10.1 LTE
LG G Pad™ X8.3
Apple® iPad® Air™
Samsung Gusto®
LG Cosmos™
Casio G'zOne Ravine®
Samsung Galaxy Tab S2
Enact™ by LG
DROID 3 by MOTOROLA
G Pad™ 7.0 LTE
Apple® iPad® with Wi-Fi + 4G
DROID X by MOTOROLA
DROID 4 by MOTOROLA
Galaxy Tab E (8.0)
Apple® iPad® mini
Samsung Galaxy Stellar™
Microsoft Surface 3
DROID by MOTOROLA
Verizon Wireless USB760 Modem
DROID BIONIC by MOTOROLA
Samsung Galaxy Tab® 4 (10.1)
Kyocera DuraXV+
DROID X2 by MOTOROLA
Lucid™ by LG
Ellipsis® Kids
Motorola RAZR V3m
Samsung Illusion™
LG VX8300
Samsung Galaxy™ Stratosphere™ II
BlackBerry® Z30 smartphone
LG Extravert™
Galaxy Nexus by Samsung
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 2 (10.1)
HTC One® max
Lucid™2 by LG
BlackBerry® Bold 9650 smartphone
LG Vortex™
Hydro ELITE by KYOCERA
iPad Pro™ (9.7-inch)
Motorola MOTO™ W755
LG 4G LTE USB Modem VL600
HTC Desire® 612
Samsung Galaxy Tab®
Motorola Barrage™
Samsung Haven™
Google Nexus 7
Galaxy Tab E
Samsung Intensity™
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Galaxy Tab® 4 (8.0)
LG enV®2
Samsung Alias™ 2
Casio G'zOne Boulder®
LG enV® TOUCH
Pantech Hotshot™
LG VX5500
Pantech Perception™
iPad® mini 4
Samsung Smooth™
Pantech Jest™ 2
Windows Phone 8X by HTC
Samsung Fascinate™
Moto X™ - Designed by You (2nd Generation)
LG Optimus Zone™
Apple® iPad® with Retina display
Moto X™ - Designed by You
Spectrum™ 2 by LG
Pantech Breakout™
Motorola XOOM™ 4G LTE
LG VX8360
BlackBerry® Tour™ 9630 smartphone
LG Cosmos™ Touch
Samsung Galaxy Note® Pro
Samsung Galaxy™ Stratosphere™
Verizon MiFi™2200 Intelligent Mobile Hotspot
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Tab® (10.1)
Samsung Knack™
DROID 2 GLOBAL by MOTOROLA
DROID CHARGE by SAMSUNG
LG Migosm
Samsung ATIV SE™
THUNDERBOLT™ by HTC
Samsung Galaxy Legend™
Verizon Wireless UMW190 Global USB Modem
Sony Xperia® Z2
Dell™ Vostro™ V13 Laptop
Casio G'zOne Brigade®
Pantech Marauder™
Verizon Wireless AirCard® 595U USB Modem
LG VX5400
Samsung ATIV Odyssey™
Nokia Lumia 2520
Samsung Galaxy Tab® S
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Verizon Converged VOIP Device
DROID INCREDIBLE by HTC
iPad® mini 3
DROID 2 by MOTOROLA
Casio G'zOne Rock™
Samsung SCH-u340
HTC Rhyme™
Motorola W385
Intuition™ by LG
Luge™ by Motorola Prepaid
Samsung Galaxy Camera®
DROID PRO by MOTOROLA
Verizon Wireless UM175 USB Modem
Samsung Galaxy Tab® (7.7)
Samsung Gear S2 classic
ZenPad™ Z8
Samsung Galaxy Note® 10.1
Verizon Wireless G'zOne Type-S
HTC Rezound™
Samsung SCH-u410
BlackBerry® Curve™ 9330 smartphone
BlackBerry® Pearl™ Flip 8230 smartphone
LG VX8350
LG Dare™
Verizon Wireless USB720 Modem
LG Voyager™
Samsung Galaxy Note® 10.1 2014 Edition
LG Ally™
Samsung Reality™
Motorola MOTO™ VU204
Blackberry Classic Non-Camera
Motorola Adventure™ V750
Verizon Wireless Escapade®
BlackBerry® Storm2™ 9550 smartphone Prepaid
Samsung Galaxy View
Revolution™ by LG
Spectrum™ by LG
Pantech Crux™
BlackBerry® Curve™ 8330 smartphone
Delphi Connect
Samsung Juke
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
HTC Trophy™
BlackBerry® Curve™ 8530 smartphone
Samsung Gem™
LG Chocolate® Touch
BlackBerry® Torch™ 9850 smartphone
Apple® iPad®
LG Enlighten®
Verizon Wireless Coupe™
Samsung Alias™
LG VX5300
Pantech Caper™ Prepaid
Casio EXILIM
G'zOne Boulder™ Black and Silver
Verizon Wireless CDM8975
Samsung SCH-u430
Motorola Entice™
Casio G'zOne Ravine® 2 Non-Camera
Sony Xperia® PLAY
LG Chocolate® 3
Motorola W315
Samsung SCH-a650
Verizon Wireless USB727 Modem
BlackBerry® 8830 World Edition smartphone
Sierra Wireless AirCard® 555D
Verizon Wireless UM150 USB Modem
BlackBerry® Curve™ 9310 smartphone
LG Optimus Exceed™ Prepaid
LG Chocolate®
BlackBerry® Curve™ 9370 smartphone
LG VX5200
DROID ERIS by HTC
Samsung Zeal™
Motorola MOTOKRZR K1m
LG VX6100
Verizon Wireless PC5750 PC Card
Samsung Omnia® II
HP Spectre x2
Motorola E815
Motorola V325i
Samsung Continuum™
Samsung SCH-a930
Samsung SCH-u540
HP® Pavilion dm1-3010nr Notebook
Motorola MOTO™ Z6c World Edition
LG VX3200
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX3300
DROID XYBOARD 10.1 by MOTOROLA
LG enV®
LG Clout™
Motorola RAZR V3c
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Nokia 2705 Shade™ Non-Camera
LG Versa™
Motorola XOOM™
Samsung Gleam®
Verizon Wireless Razzle™
Gateway® LT2016u Netbook
Samsung SCH-a670
Samsung N150 Netbook
Samsung Rogue™
Verizon Wireless V740 ExpressCard
Samsung SCH-a950
Nokia 6205
HP® Mini 1151NR Netbook
Sharp KIN™ ONE
Pantech PN-215
Samsung Sway™
Jest™
LG VX4650
Motorola DEVOUR™ with MOTOBLUR™
Motorola V325
LG VX8700
LG VX4500
LG VX8100
Sharp KIN™ TWO
LG Glance™
Pantech PN-820
Motorola Rival™
Motorola MOTO Q™ 9c
Motorola MOTO™ Z6cx World Edition without Camera
Verizon Wireless CDM8950
Samsung FlipShot®
Motorola CITRUS™
DROID XYBOARD 8.2 by MOTOROLA
Motorola Krave™ ZN4
LG VX6000
Verizon Wireless Adamant™
Samsung SCH-a870
DROID R2D2 by MOTOROLA
Sierra Wireless AirCard® 580
Verizon Wireless Salute™
Samsung SCH-u550
HP® Mini 110-3098NR Netbook
LG Fathom®
Nokia 2366i
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 6215i
Motorola RAZR V3m in Gray
Nokia 7705 Twist™
Sharp KIN™ ONEm
HP® Mini 210-1076NR Netbook
Samsung i700 Pocket PC
Samsung Trance™
Samsung SCH-i760
Samsung SCH-a850
LG VENUS™
Nokia 7205 Intrigue™
Motorola V60s
Verizon AD3700 Global USB Modem
Motorola MOTORIZR Z6tv
Nokia 3589i
Verizon Wireless USB1000 Global USB Modem
Nokia 2705 Shade™
Motorola Q™
Samsung Omnia®
LG VX9400
Verizon XU870 Global ExpressCard®
Verizon Wireless PN-300
Kyocera KX1v
Motorola V265
Nokia 2128i
Samsung SCH-a310
Verizon Wireless Blitz® Prepaid
Samsung SCH-i730
Samsung SCH-a630
Samsung SCH-u620
Samsung SCH-a795
Motorola T730
Compaq® Mini CQ10-688nr Netbook
Kyocera KX414
LG V
HTC Touch Pro™
Verizon Wireless CDM 7075
Nokia 6315i
HP® Mini 311-1037NR Netbook
Motorola V325xi
Verizon Wireless V640
Kyocera KX444
Motorola MOTOSLVR L7C
Spartan GoCam™
Sharp KIN™ TWOm
Samsung Renown™
BlackBerry® 7250
Pantech PN-210
Motorola MOTORAZR maxx Ve
Nokia 2605 Mirage
Motorola V710
Samsung i600 Smartphone
Nokia 6236i
Samsung SCH-a970
HTC Apache XV6700
Motorola T720
Kyocera SE47
Motorola C333
Verizon Wireless V620
Motorola C343
Nokia 2285
HTC Merge®
Nokia 6015i Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
LG VX4700
Motorola V276
Kyocera KPC650
Kyocera KX2
Verizon Wireless XV6600 without Camera
Samsung Glyde™
Kyocera K323
Motorola Rapture™ VU30
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Samsung Galaxy Tab® 4
BlackBerry® 7750
Samsung Saga™
Samsung SCH-a610
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Samsung SCH-a990
Samsung SCH-a530
Motorola V120e
Samsung SCH-a890
Verizon Wireless U630 PC Card
Samsung SCH-i830
Moto Z Force Droid Edition
Moto Z Droid Edition
Motorola V65p

Prepaid Plans and Service FAQs

General Information
  1. What is Verizon Wireless prepaid service?

    Prepaid service is a wireless option that lets you pay in advance for monthly voice, text and data services on your mobile device. There's no credit check, deposit or long-term contract required like you'd have with a standard monthly account (which gives you a bill for your usage at the end of each month).

    You can choose from one of our monthly plans that includes an allowance for a set price. As the balance of your allowance gets low or your service expiration date approaches, you can make a payment to your account to keep your service active.

    Managing your prepaid account is convenient, and you can do it anytime online or from your smartphone:



  2. Where can I use my prepaid service?

    Prepaid service is available in the Prepaid Rate and Coverage Area. Refer to our Coverage Locator for a map of where prepaid service is available.

    Calls made or received outside of this calling area will be charged at a roaming rate. See the Prepaid International page for rate details.



  3. What features are available with my prepaid service?

    Your prepaid service includes:

    Optional features** include:

    Visit the Media Store for more information.

    * Voice Mail may not be available in some areas. Voice mailboxes not set up within 60 days will be canceled. Airtime and other charges are incurred when using Voice Mail from your mobile phone. Mobile to Mobile Calling minutes don't apply to Voice Mail retrievals, and you'll be charged to maintain your connection to Voice Mail. Verizon Wireless is not responsible for missed messages or deletions of messages from your voice mailbox, even if you have saved them.
    **Additional charges may apply for these services.



  4. What phones can I use with Verizon Wireless prepaid service?

    You can view all prepaid phones and other devices that are available for purchase on our Prepaid Shop page.

    You can also check online for the prepaid eligibility of a phone you already have:

    1. Go to the Activate Your Device page.
    2. Scroll down to the Start Your Device Activation section.
    3. Follow the steps listed to locate and enter your Device ID.
    4. Click Check Your Device.

    If your device is compatible with any prepaid plans, the plans will be listed for you.



  5. Can I use a phone that was previously used on a monthly billing plan on prepaid service?

    Many devices are eligible to transfer from a standard monthly account to a prepaid account. You can check to see if your device is eligible online:

    1. Go to the Activate Your Device page.
    2. Scroll down to the Start Your Device Activation section.
    3. Follow the steps listed to locate and enter your Device ID. For 4G devices, you'll also be prompted to enter your SIM Card ID.
    4. Click Check Your Device.

    If your device is compatible with any prepaid plans, the plans will be listed for you.

    If your phone isn't compatible with our network, you'll need to purchase a new phone to activate prepaid service.



  6. Can I bring my iPhone to a prepaid plan?

    Yes, an active or inactive Verizon Wireless iPhone can be activated on certain prepaid plans. You can check complete eligibility of your iPhone online to see what plans it's compatible with.



  7. What prepaid plans are available?

    We have several monthly plans available for smartphones and basic phones that include a flat monthly access fee. Depending on your needs, you can choose between a monthly plan with unlimited minutes, text and data usage or a plan that has a set amount for these features.

    Check out our Prepaid Shop page to view all the options and find the right plan that fits your needs.



  8. How do I get a prepaid plan?

    You can sign up for a prepaid plan online or by visiting a Verizon Wireless store, authorized agent or retailer.



  9. How do I activate my new Verizon Wireless prepaid phone?

    There are a few ways you can activate your new prepaid phone:

    • Online
    • From your prepaid phone: Follow the prompts to activate when you turn on the phone or call *22898


  10. What is Always-On Data?

    Our Always-On Data feature lets you stay online and connected for the rest of your monthly billing cycle at speeds of 128 kbps, even after you've used all of your high speed data.

    Always-On Data is always on and available at no additional charge. There's no account or phone setting to turn on.

    You can purchase more high speed data through My Verizon or the My Verizon app.



  11. Can I call international locations with my prepaid service?

    Yes, with prepaid service you can make calls to international locations at your per-minute rate plus the per-minute charges found on the Prepaid International page.

    International networks can change frequently, so certain locations may not be available at all times. Also, the pricing is subject to change without notice. Unlimited night and/or weekend minutes don't apply to international calls.

    Also, some of our monthly plan options for prepaid smartphones include Mexico and Canada.



  12. Can I call directory assistance (411 Search) from my Verizon Wireless prepaid phone?

    Yes, you can call 411 from your prepaid phone. A live operator will assist you when you request numbers, addresses and information for anything from restaurants and movies to the nearest florist. Calls to 411 Search are $1.99/call plus airtime.



  13. Am I charged for retrieving my Voice Mail messages from my prepaid phone?

    Yes, you'll incur airtime and other charges when retrieving Voice Mail messages from your prepaid phone. Mobile to Mobile Calling minutes don't apply to Voice Mail retrievals.



Prepaid Monthly Plans
  1. What are prepaid monthly plans?

    Monthly plans are prepaid plans that are available for both smartphones and basic phones. They give you the freedom and flexibility to enjoy all the features of your phone with no annual contract or hidden fees.

    With a monthly plan, you'll pay a set monthly access fee in advance to use your phone. Depending on the plan you choose, you'll have an allowance of minutes, texts or data that you can use during that monthly cycle for no additional charge. To renew your plan for another month, you simply pay the next access fee prior to your monthly renewal date. Monthly plans renew on the same date every month, regardless of how many days there are in the month.

    There are different pricing and allowance options to choose from, so you can find the right plan to meet your needs.

    Learn more about:



  2. What monthly plan options are available for prepaid smartphones?

    There are 3 monthly plan options for prepaid smartphones:

    • $30 Monthly plan - Pay a $30 monthly access fee upfront for:
      • Unlimited Talk & Text to US
      • Unlimited Text to Mexico & Canada
      • Wi-Fi data access only (no data access through the Verizon network)
    • $45 Monthly plan - Pay a $45 monthly access fee upfront for:
      • Unlimited Talk & Text to US
      • Unlimited Text to Mexico & Canada
      • 2 GB of high speed data
      • Always-On Data gives you continued use of data at reduced speed (128 kbps) for the rest of the monthly term for no additional charge
    • $60 Monthly plan - Pay a $60 monthly access fee upfront for:
      • Unlimited Talk & Text to US
      • Umlimited Talk & Text to Mexico & Canada
      • 5 GB of high speed data
      • Always-On Data gives you continued use of data at reduced speed (128 kbps) for the rest of the monthly term for no additional charge

    You can also purchase additional data allowances through My Verizon if you reach your high speed data limit during the month and need more. (This option isn't available for the $30 Smartphone plan.)

    For more details, go to our Prepaid Shop page and select Smartphones.



  3. What monthly plan options are available for prepaid basic phones?

    We have two prepaid options available for basic phones:

    • $15 monthly plan: You'll pay $15 monthly access fee upfront, which includes a combination of up to 300 total voice minutes or text or multimedia messages sent or received with Unlimited Mobile Web.

      If you run out of the combination 300 minutes/messages, you can replenish with another $15 monthly plan at anytime.

    • $30 monthly plan: You'll pay a $30 monthly access fee upfront, which includes Unlimited Talk, Text and Mobile Web.

    For more details, go to our Prepaid Shop page and select Basic Phones.



  4. How much data do I need with my prepaid plan?

    Most smartphones on our network average between 1 and 2 GB of data each month. The chart below will give you an idea of how much data is used for many common activities.

    When signing up for a new data plan, we recommend that you look at your history of data usage in My Verizon if you have any. You can also use our Data Calculator to help you estimate what your monthly data usage might be.

    Email (Text Only)
    10 KB
    Web Access (Internet & Intranet)
    400 KB
    Audio Streaming on a Smartphone
    60 MB/hr
    Audio Streaming on a Basic Phone 45 MB/hr
    Audio Track Download (3.5 min at 192 kbps) 7 MB
    3G Video Streaming
    250 MB/hr
    3G Video Calling
    120 MB/hr
    4G Video Streaming 350 MB/hr
    Digital Photo Download/Upload (Hi-Res) 3 MB
    Navigation Turn-by-Turn Directions 5 MB/hr


    1 MB = 1,024 KB
    1 GB = 1,024 MB



  5. How can I monitor my data usage on my prepaid account?

    You can check your usage anytime a number of ways:



  6. What will my Always-On Data experience be like with reduced speeds of 128 kbps?

    There will be no impact to calling and texting, but the impact on apps depends on how much data the app uses. Video streaming and audio streaming may be impacted while at reduced data speeds.

    Note: You won't experience any reduction in speed while using Wi-Fi.



  7. If my high speed data allowance runs out, should I use Always-On Data at a reduced speed at no charge, or should I buy more high speed data?

    You won't be stopped in your tracks whatever you decide to do.

    If you have more basic internet needs, reduced speeds may suit you for the moment. If your online activities require more data, like video streaming and audio streaming, you can buy more high speed data for a better experience.

    It's your call.



  8. Will I be notified that my speeds may be slowed down and the Always-On Data option is on?

    Yes, we'll send you a text message before your high speed data automatically switches to the Always-On Data 128 kbps speeds option for the rest of your current monthly bill cycle.

    High speed data will automatically return at the start of your next bill cycle.



  9. How do I purchase more high speed data if I need to?

    You can purchase more high speed data through My Verizon or the My Verizon app.

    If you consistently find that you need more data, you can purchase a plan with a larger monthly data allowance anytime.



  10. Can I bring my own phone to a monthly plan?

    Yes, you can bring any active or inactive Verizon Wireless device* or basic phone to a monthly plan. For more information, visit the Activate Your Prepaid Phone Online page.

    *Excludes Windows Mobile® and push-to-talk devices (with the exception of BlackBerry® push-to-talk, which can be activated).



  11. Can I purchase "pay as you go data" if I don't pay the full monthly access fee of my monthly plan?

    No. Only active and funded monthly plans can use data. You'll need to pay your full monthly access fee to use data on your device. There's no "pay as you go" data rate.

    Note: Pay as you go plans are no longer available as a price plan option. For those customers who still use the pay as you go or daily plans, there are no changes to their access.



Making Payments
  1. How do I make payments to my prepaid account?

    There are a number of ways you can refill your prepaid account:

    *Requires a phone that's compatible with Mobile Web.

     



  2. How long does it take for a payment to be applied to my prepaid account?

    All payments are immediately applied to your account.



  3. When do payments I've made to my prepaid account expire?

    Once applied to your account, payments expire as follows:

    Payment Amount
    Expires In
    $15 - 29.99
    30 days
    $30 - 74.99
    90 days
    $75 - 99.99
    180 days
    $100 or more
    365 days


    If you make a payment to your account before your expiration date, any unused balance will carry over and expire on your new expiration date.



  4. What is Auto Pay and how does it work for a prepaid account?

    Auto Pay is a service that lets you set up automatic payments for your prepaid account. You can choose to have payments made to your account on a specific day of the month or when your account reaches a certain dollar amount. Your payments will be deducted automatically from a credit card (Visa, Discover, American Express or MasterCard only).

    There are two types of Auto Pay:

    • Pay by Day of the Month - Select which day(s) of the month to automatically make payments to your account.You can set up to 5 days each calendar month to have a payment automatically applied.

      Note: The minimum payment that can be made is $15, and the maximum payment is $250.
    • Pay by Low Balance - Select a payment amount to be automatically applied to your account when your balance reaches or drops below $5, or 2 days before your expiration date.

      Note: Pay by Low Balance is only available for payments made with a major credit card. Debit and co-branded cards are not eligible for Auto Pay by Low Balance at this time.

    If you're signed up to make payments on a particular day of the month and run out of minutes prior to your next Auto Pay date, you can make an additional payment to add more money to your account.



  5. How do I set up Auto Pay for my prepaid account online?

    You can set up Auto Pay online through the Auto Pay Options page in My Verizon.



  6. Where can I purchase a refill card for my prepaid account?
  7. How do I add a refill card or PIN to my prepaid account online?

    You can add a refill card or PIN to your account online by entering your refill card number or PIN in My Verizon.



  8. What should I do if I can't use the refill card or PIN to add money to my prepaid account?

    If you're unable to use a refill card or PIN to add money to your account, please contact Prepaid Customer Service at (888) 294-6804.



  9. My prepaid plan has a monthly access fee. What if I can't pay the full amount on my due date?

    If you're on a monthly prepaid plan and you don't have enough funds in your account to cover the full monthly access fee, you won't be able to use your device until you've paid the full amount of your monthly access fee.

    Note: Your monthly access fee due date is different than your account expiration date, which is based on the last time you made a payment to your prepaid account. If you don't make a payment to your account before the expiration date, any remaining balance may be lost and you could lose your mobile number.



  10. What happens if I don't make a payment before the expiration date on my prepaid account?

    A new expiration date is set each time you make a payment to your account, and it's based on the amount you pay. View payment expiration chart.

    If you don't make another payment before the expiration date, any remaining balance on your account will be lost and you may not be able to keep your mobile number.



Managing Your Prepaid Account
  1. How can I view detailed account information for my prepaid account?

    You can view your account information in the My Verizon Mobile app on your phone or online from the My Verizon Home page.



  2. What are the rates and other plan details for my prepaid plan?

    You can see specific rates for the prepaid plan you currently have on the My Plan page in My Verizon.



  3. How can I get my account balance and expiration date for my prepaid plan?

    You can get your account balance and expiration date through any of the following methods:

    • My Verizon Mobile app on your prepaid phone
    • The My Verizon Home page online
    • Call the following # numbers from your prepaid phone airtime-free for account information:
      • #BAL (#225) - Account balance
      • #PMT (#768) - Payment information
    • Call (888) 294-6804 from any phone and follow the prompts


  4. Can I change my current prepaid plan to a new prepaid plan?

    If you have an eligible device, you can change your current prepaid plan anytime in a number of ways:

    If you don't have an eligible device, you can purchase a compatible prepaid phone and plan online or at a Verizon Wireless store.

    *Requires a phone that's compatible with Mobile Web.



  5. What happens when I change my monthly prepaid plan?

    You won't be able to carry over minutes or data allowances when you change your monthly prepaid plan. If you're currently enrolled in a monthly prepaid plan and would like to change to a different monthly plan, we suggest you make the change close to your renewal date.



International Long Distance
  1. Can I use my prepaid phone to make and receive calls and send and receive text messages with other countries from the US?

    Yes, you can use your prepaid phone to make and receive calls and send and receive text messages internationally while in the US. For service and availability, go to our International Services page.



  2. Are there prepaid international long distance calling packages available?

    Our Mexico & Canada Plan for Prepaid includes 1,000 minutes for $10/month, which you can use to call Mexico and Canada.

    Also, some of our monthly plan options for prepaid smartphones include Mexico and Canada.



International Roaming
  1. Can I use my Verizon Wireless prepaid phone to make and receive calls and send and receive text messages when traveling internationally?

    Yes, you can use your prepaid phone to make and receive calls and send and receive text messages in certain countries.

    For service availability and rate information, visit the Prepaid International page.



  2. What are the rates for calls and text messages while traveling internationally?

    Rates for International Roaming vary by location. Please check the Prepaid International page to view the rates for a specific destination.



  3. How do I make a call or send a text message when traveling internationally?

    The dialing pattern you should use depends on the destination of your call or message. Please refer to our Trip Planner online tool for detailed dialing instructions for the destination you're traveling to.



  4. Is there anything I need to do before I can use my prepaid phone on an international trip?

    If you're going to travel abroad to any of the available countries, you should update the roaming capabilities of your prepaid phone before you leave. To do this, call *228 from your prepaid phone.



  5. How do I access Voice Mail from my prepaid phone while traveling internationally?

    To check your Voice Mail while roaming with your prepaid phone:

    1. Call your mobile number.
    2. Press or tap the # key.
    3. Follow the prompts.

    You've successfully accessed your Voice Mail.



  6. Will all of my prepaid features be available while traveling internationally?

    Certain features are subject to local capabilities and may not be available while roaming internationally.



  7. How do I contact Prepaid Customer Service while traveling internationally?

    If you need assistance with your prepaid service while traveling internationally, you can call Prepaid Customer Service at (888) 294-6804.



Prepaid Lost/Stolen Suspension
  1. What is a Lost/Stolen Suspension?

    If your Prepaid device is lost or stolen, you can temporarily suspend your service in My Verizon to prevent unauthorized usage and charges on your account.



  2. My prepaid phone has been lost or stolen. How do I suspend my service?

    If your prepaid device has been lost or stolen, go to the Suspend Your Service page in My Verizon to suspend your line and prevent unauthorized use. For step-by-step instructions, refer to the Suspend Your Service section in the My Verizon for Prepaid How to Use Guide.



  3. If I suspend my prepaid service because my device was lost or stolen, will my device be usable?

    Once you suspend your service, your prepaid device will be blocked from the Verizon network for calls, messages or data until you restore service. However, if your suspended device has Wi-Fi it can still be connected to a Wi-Fi network. Suspending your service will not prevent others from being able to access the content and apps on your device, especially if you're not using a password or other security to protect your phone.

    Additionally, while your prepaid device is suspended you will not be able to activate it on any Verizon Wireless account.



  4. Can Verizon help track down my lost prepaid device?

    No, we don't provide assistance finding a lost device.

    If you believe your device may have been stolen, for your safety, do not attempt to locate the device. Instead, contact the police to report the theft.



  5. How do I reconnect my suspended prepaid device?

    Go to the Reconnect Your Service page in My Verizon to reconnect a suspended device. For step-by-instructions refer to the Reconnect Your Service section in the My Verizon for Prepaid How to Use Guide.



  6. Can I re-activate a replacement phone on my existing prepaid account?

    Yes, if you have had to get a replacement prepaid phone since the time you suspended service, you can activate it when you reconnect service. For step-by-instructions refer to the Reconnect Your Service for another device section in the My Verizon for Prepaid How to Use Guide.



  7. Can I add money to my prepaid account when it is in a suspended status?

    No, you are unable to add any funds to your account while it is suspended.



  8. What functions will be disabled when my phone has been suspended?

    As long as your account is suspended, you will have limited or no access to the following:

    • Manage Auto Pay
    • Change your plan
    • Change your data allowance
    • Manage features
    • Change your device


  9. What if I have Auto Pay on my account?

    Once your device suspension takes effect, all future Auto Pay transaction activities will be suspended for as long as your device is suspended. However your Auto Pay account indicator function is not turned off, therefore we suggest that you manually turn off your Auto Pay function for as long as your account is in a suspended status. You'll have the option to manually turn off Auto Pay when you suspend your service or you can turn it off from the Settings menu in My Verizon and My Verizon Mobile.



  10. How do I manually turn off Auto Pay when I suspend my prepaid service?

    When you suspend your prepaid service on the Suspend Your Service page, you can turn of Auto Pay by checking the box next to Turn off auto pay so you don't get charged every month.

    If you already suspended your service and didn't select the option to manually turn off Auto Pay, you can turn it off from the Settings screen in My Verizon and My Verizon Mobile.



  11. Why am I still being charged when my service is suspended?

    Your service is in suspended mode not disconnected, and will remain suspended until you reconnect service. If your account has available funds, we will continue to debit your account for any services or features. If there isn't any activity after 90 days, your number will be disabled and your account will be closed. Remember, you can always reconnect service on your existing device or another device.



  12. What should I do if I find my lost prepaid device after suspending service?

    If you find your lost prepaid device and want to reconnect service, go to the Reconnect Your Service page in My Verizon on your smartphone, tablet or computer browser. Once you reconnect service you will be able to send and receive calls, messages and data over the Verizon network again. You can also activate your device on a Verizon Wireless account.

    For steps on reconnecting service, refer to the Reconnect Your Service section of the My Verizon for Prepaid How to Use Guide.



  13. What if I want to discontinue my service?

    If you would like to cancel your service, call Prepaid Customer Service at (888) 294-6804.



  14. BlackBerry and related trademarks, names and logos are the property of BlackBerry and are registered and/or used in the U.S. and countries around the world. Used under license from Research In Motion Limited. Windows Mobile is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.

     

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