Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6s Plus
Samsung Galaxy S® 6
Apple® iPhone® 6 Plus
Samsung Galaxy S® 5
Apple® iPhone® 5s
Samsung Galaxy S® 4
Samsung Convoy™ 3
Apple® iPhone® 6s
Apple® iPhone® 5c
Apple® iPad® 2
Samsung Galaxy Core Prime™
DROID TURBO 2
DROID MAXX by MOTOROLA
Samsung Galaxy Note5
Samsung Galaxy Note® 4
Samsung Network Extender
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Verizon Ellipsis™ 7
Apple® iPhone® 5
Verizon Ellipsis™ Jetpack®
Verizon Ellipsis® 8
Apple® iPhone® 4s
Apple® iPhone® 4
LG G3
Droid Turbo by Motorola
LG G4™
Droid Turbo in Ballistic Nylon
DROID MINI by MOTOROLA
Samsung Galaxy S6 edge +
Samsung Galaxy S® III
Samsung Galaxy Note® 3
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy S® 6 edge
LG G2
LG Revere® 3
DROID RAZR M by MOTOROLA
LG Cosmos™ 3
Casio G'zOne Commando®
HTC Desire® 526
LG G Vista
Brigadier™ by Kyocera
HTC One® (M8)
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J1™ Prepaid
Verizon Wireless Home Phone
DROID MAXX 2
Samsung Gusto® 3
Pantech 4G LTE Global USB Modem UML290
Ellipsis™ Jetpack® MHS800L
LG V10™
Casio G'zOne Commando® 4G LTE
LG Extravert™ 2
DROID ULTRA by MOTOROLA
Verizon 4G LTE Broadband Router with Voice
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Verizon MiFi® 4G LTE Global USB Modem U620L
Sony Xperia® Z3v
LG G Pad 8.3 LTE
Samsung Galaxy Note® II
DuraXV
Moto E™ Prepaid
LG Optimus Exceed™ 2
Casio G'zOne Ravine® 2
Verizon 4G LTE USB Modem 551L
Gear S®
Transpyre™ Prepaid
Verizon Ellipsis® 10
HTC Desire® 626
Moto X™ (2nd Gen.)
Samsung Galaxy S® 4 mini
Verizon 4G LTE USB Modem UML295
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Galaxy Note® Edge
Nokia Lumia 928
Moto X™ by Motorola
GizmoPal™
LG Optimus Zone™ 2 Prepaid
iPad® Pro
Nexus 6
HTC One M9
iPad® Air 2
Samsung Brightside™
DROID TURBO 2 - Designed by You
HTC One®
DROID RAZR MAXX HD by MOTOROLA
Microsoft Lumia 735
G Pad™ 10.1 LTE
Moto G™ by Motorola
Samsung Convoy™ 2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
DROID INCREDIBLE 4G LTE by HTC
Nokia Lumia 822
LG Exalt™
Samsung Intensity™ II
LG G Pad™ X8.3
Lucid™3 by LG
Samsung Gusto® 2
Samsung Galaxy S® III mini
DROID RAZR by MOTOROLA
G Pad™ 7.0 LTE
BlackBerry® Bold™ 9930 smartphone
hum by Verizon
Nokia Lumia Icon
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Wireless AirCard® 595
Blackberry Classic
Samsung Galaxy Tab® 4 (10.1)
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Samsung Intensity™ III
LG Cosmos™ 2
LG Octane™
LG Terra™
Samsung Galaxy Tab® 2 (7.0)
Apple® iPad® Air™
DROID RAZR HD by MOTOROLA
DROID DNA by HTC
HTC One® (M8) for Windows®
DROID RAZR MAXX by MOTOROLA
LTE Internet (Installed)
LG Revere®
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
GizmoPal® 2 by LG
Verizon SureResponse®
Samsung Galaxy Tab S2
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Verizon 4G LTE Broadband Router
Enact™ by LG
LG Exalt™II
LG Revere® 2
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Lancet™
LG enV®3
HTC Desire® 612
Apple® iPad® mini with Retina display
LG Accolade™
BlackBerry® Z30 smartphone
GizmoGadget™ by LG
Apple® iPad® with Wi-Fi + 4G
BlackBerry® Z10 smartphone
Kyocera DuraXV+
Samsung Convoy™
Apple® iPad® mini
Samsung Galaxy Tab® 2 (10.1)
Gear S2
DROID 4 by MOTOROLA
HTC One® remix
DROID by MOTOROLA
Samsung Gusto®
Google Nexus 7
LG Cosmos™
DROID BIONIC by MOTOROLA
Lancet™ for Android™
Samsung Galaxy Tab®
DROID X2 by MOTOROLA
Samsung Galaxy™ Stratosphere™ II
Lucid™2 by LG
Lucid™ by LG
Galaxy Nexus by Samsung
Samsung Galaxy Tab® 4 (8.0)
Hydro ELITE by KYOCERA
Samsung Galaxy Stellar™
Motorola RAZR V3m
HTC One® max
iPad® mini 4
DROID INCREDIBLE 2 by HTC
Casio G'zOne Ravine®
LG 4G LTE USB Modem VL600
LG Optimus Zone™ 3 Prepaid
Verizon Wireless USB760 Modem
LG Extravert™
BlackBerry® Q10 smartphone
Pantech Perception™
Samsung Galaxy Note® Pro
DROID X by MOTOROLA
Samsung Illusion™
Motorola Barrage™
Samsung Galaxy Tab® (10.1)
Pantech Hotshot™
Apple® iPad® with Retina display
Samsung Galaxy Tab® S
BlackBerry® Bold 9650 smartphone
LG VX8300
Delphi Connect with 4G LTE Mobile Hotspot
Motorola MOTO™ W755
Galaxy Tab E
Windows Phone 8X by HTC
Samsung Fascinate™
Samsung Haven™
DROID 3 by MOTOROLA
Casio G'zOne Boulder®
Microsoft Surface 3
LG enV®2
LG enV® TOUCH
Motorola XOOM™ 4G LTE
Moto X™ - Designed by You (2nd Generation)
Pantech Breakout™
Spectrum™ 2 by LG
Sony Xperia® Z2
Samsung Intensity™
Pantech Jest™ 2
Samsung Alias™ 2
Samsung Galaxy Note® 10.1
Samsung Galaxy™ Stratosphere™
Moto X™ - Designed by You
LG Vortex™
Casio G'zOne Brigade®
HTC Rhyme™
Samsung Smooth™
LG VX5500
Verizon MiFi™2200 Intelligent Mobile Hotspot
LG Cosmos™ Touch
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Knack™
Intuition™ by LG
Ellipsis® Kids
LG Migosm
iPad® mini 3
DROID CHARGE by SAMSUNG
LG Optimus Zone™
Luge™ by Motorola Prepaid
DROID INCREDIBLE by HTC
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Nokia Lumia 2520
THUNDERBOLT™ by HTC
Samsung ATIV SE™
Samsung ATIV Odyssey™
Samsung Galaxy Legend™
Samsung Galaxy Note® 10.1 2014 Edition
DROID 2 GLOBAL by MOTOROLA
Dell™ Vostro™ V13 Laptop
Verizon Converged VOIP Device
LG VX5400
Verizon Wireless UMW190 Global USB Modem
Delphi Connect
LG VX8360
BlackBerry® Tour™ 9630 smartphone
Samsung SCH-u340
Casio G'zOne Rock™
BlackBerry® Pearl™ Flip 8230 smartphone
HTC Rezound™
Pantech Marauder™
Verizon Wireless UM175 USB Modem
BlackBerry® Curve™ 8330 smartphone
Motorola W385
Samsung Galaxy Camera®
LG Ally™
Verizon Wireless USB720 Modem
Samsung Galaxy Tab® (7.7)
Apple® iPad®
Motorola Adventure™ V750
BlackBerry® Curve™ 9330 smartphone
BlackBerry® Storm2™ 9550 smartphone Prepaid
DROID 2 by MOTOROLA
LG Optimus Exceed™ Prepaid
HTC Trophy™
Revolution™ by LG
Spectrum™ by LG
LG Chocolate® Touch
Samsung Alias™
LG VX8350
Verizon Wireless G'zOne Type-S
Pantech Caper™ Prepaid
LG Voyager™
Samsung Reality™
Samsung Juke
Motorola MOTO™ VU204
Verizon Wireless AirCard® 595U USB Modem
DROID PRO by MOTOROLA
Verizon Wireless Escapade®
Pantech Crux™
BlackBerry® 8830 World Edition smartphone
Verizon Wireless UM150 USB Modem
Sony Xperia® PLAY
LG Dare™
Samsung SCH-u410
LG VX5200
LG Chocolate®
Verizon Wireless USB727 Modem
LG Enlighten®
Verizon Wireless Coupe™
Casio G'zOne Ravine® 2 Non-Camera
LG VX5300
Casio EXILIM
Motorola MOTOKRZR K1m
Blackberry Classic Non-Camera
BlackBerry® Torch™ 9850 smartphone
Verizon Wireless CDM8975
BlackBerry® Curve™ 9370 smartphone
DROID XYBOARD 10.1 by MOTOROLA
Samsung Rogue™
Verizon Wireless PC5750 PC Card
BlackBerry® Curve™ 8530 smartphone
Samsung Omnia® II
LG enV®
Motorola RAZR V3m in Gray
Samsung SCH-u430
LG VX6100
G'zOne Boulder™ Black and Silver
DROID XYBOARD 8.2 by MOTOROLA
Samsung SCH-u540
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG Chocolate® 3
LG VX3200
Motorola V325
Motorola V325i
Samsung SCH-a930
LG VX8700
Sharp KIN™ ONE
LG Versa™
Compaq® Mini CQ10-688nr Netbook
DROID ERIS by HTC
Verizon Wireless Razzle™
Motorola Entice™
Motorola W315
Samsung Trance™
Samsung SCH-a950
Motorola E815
LG VX8100
LG VX4500
Samsung SCH-a870
Motorola XOOM™
Samsung SCH-a670
Samsung N150 Netbook
BlackBerry® Curve™ 9310 smartphone
Verizon Wireless Adamant™
Samsung Continuum™
LG Glance™
Verizon Wireless V740 ExpressCard
Pantech PN-215
HP® Mini 1151NR Netbook
Gateway® LT2016u Netbook
Samsung Zeal™
Samsung SCH-a650
Verizon Wireless Salute™
Samsung SCH-a310
Motorola MOTO Q™ 9c
Sierra Wireless AirCard® 555D
Nokia 6205
LG VX6000
Motorola RAZR V3c
Nokia 2705 Shade™ Non-Camera
Motorola DEVOUR™ with MOTOBLUR™
Sierra Wireless AirCard® 580
HP® Pavilion dm1-3010nr Notebook
LG VX3300
Nokia 7705 Twist™
Samsung Gleam®
LG Clout™
Motorola MOTO™ Z6c World Edition
Jest™
HP® Pavilion dm1-2010nr Entertainment Notebook
Samsung SCH-i760
Motorola Rival™
Samsung Glyde™
Nokia 6215i
LG VX4650
LG V
Samsung Renown™
Samsung Gem™
DROID R2D2 by MOTOROLA
Sharp KIN™ TWO
Samsung SCH-a850
Motorola V710
HP® Mini 110-3098NR Netbook
Nokia 6015i Prepaid
Verizon Wireless USB1000 Global USB Modem
Pantech PN-820
LG Fathom®
Verizon AD3700 Global USB Modem
Samsung Sway™
Nokia 7205 Intrigue™
Samsung FlipShot®
HTC Ozone™ with TALKS™ for Verizon Wireless
Motorola CITRUS™
Verizon Wireless CDM8950
HTC Merge®
LG VENUS™
SCH-u410 Prepaid
Nokia 2605 Mirage
HP® Mini 210-1076NR Netbook
Motorola Q™
Verizon Wireless Blitz® Prepaid
Kyocera KX444
Samsung SCH-u550
Verizon XU870 Global ExpressCard®
Verizon Wireless PN-300
Motorola Krave™ ZN4
Verizon Wireless V620
Samsung i700 Pocket PC
Pantech PN-210
Verizon Wireless CDM 7075
Kyocera KPC650
HP® Mini 110-1046NR Netbook
Samsung SCH-u620
HP® Mini 311-1037NR Netbook
Samsung i600 Smartphone
Nokia 2128i
Sharp KIN™ ONEm
BlackBerry® 7250
HTC Apache XV6700
Motorola MOTORIZR Z6tv
Nokia 3589i
Motorola V60s
Sharp KIN™ TWOm
Nokia 6315i
Motorola T720
Samsung Saga™
Verizon KPC680 ExpressCard®
Kyocera KX414
Nokia 6236i
LG VX4700
LG VX9400
Kyocera SE47
Samsung SCH-a790
Samsung SCH-a990
Samsung SCH-a630
Kyocera K323
Motorola MOTO™ Z6cx World Edition without Camera
Motorola V325xi
Kyocera KX2
Kyocera K404
Verizon Wireless V640
Nokia 2285
HTC Touch Pro™
Motorola MOTORAZR maxx Ve
Motorola V276
Motorola Rapture™ VU30
Motorola MOTO Q™ music 9m
Nokia 2366i
Verizon Wireless XV6600 without Camera
Motorola T300p
Samsung SCH-a530
Nokia 2705 Shade™
Kyocera KX1v
BlackBerry® 7750
Nokia 6305i
Samsung SCH-a795
Motorola C343
Samsung SCH-i730
Samsung Omnia®
Motorola V65p
Motorola V276 Prepaid
Samsung SCH-n330
Motorola C333
Samsung SCH-a610
Motorola V265
LG VX2000
Motorola V60p
Motorola T730
Motorola V120e
Motorola MOTOSLVR L7C
Samsung SCH-a890
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830

Prepaid Plans and Service FAQs

[FAQs]

General Information
  1. What is Verizon Wireless prepaid service?

    Prepaid service is a wireless option that lets you pay in advance for monthly voice, text and data services on your mobile device. There's no credit check, deposit or long-term contract required like you'd have with a standard monthly account (which gives you a bill for your usage at the end of each month).

    You can choose from one of our monthly plans that includes an allowance for a set price. As the balance of your allowance gets low or your service expiration date approaches, you can make a payment to your account to keep your service active.

    Managing your prepaid account is convenient, and you can do it anytime online or from your smartphone:



  2. Where can I use my prepaid service?

    Prepaid service is available in the Prepaid Rate and Coverage Area. Refer to our Coverage Locator for a map of where prepaid service is available.

    Calls made or received outside of this calling area will be charged at a roaming rate. See the Prepaid International page for rate details.



  3. What features are available with my prepaid service?

    Your prepaid service includes:


    Optional features** include:


    Visit the Media Store for more information.

    * Voice Mail may not be available in some areas. Voice mailboxes not set up within 60 days will be canceled. Airtime and other charges are incurred when using Voice Mail from your mobile phone. Mobile to Mobile Calling minutes don't apply to Voice Mail retrievals, and you'll be charged to maintain your connection to Voice Mail. Verizon Wireless is not responsible for missed messages or deletions of messages from your voice mailbox, even if you have saved them.
    **Additional charges may apply for these services.



  4. What phones can I use with Verizon Wireless prepaid service?

    You can view all prepaid phones and other devices that are available for purchase on our Prepaid Shop page.

    You can also check online for the prepaid eligibility of a phone you already have:

    1. Go to the Activate Your Device page.
    2. Scroll down to the Start Your Device Activation section.
    3. Follow the steps listed to locate and enter your Device ID.
    4. Click Check Your Device.


    If your device is compatible with any prepaid plans, the plans will be listed for you.



  5. Can I use a phone that was previously used on a monthly billing plan on prepaid service?

    Many devices are eligible to transfer from a standard monthly account to a prepaid account. You can check to see if your device is eligible online:

    1. Go to the Activate Your Device page.
    2. Scroll down to the Start Your Device Activation section.
    3. Follow the steps listed to locate and enter your Device ID. For 4G devices, you'll also be prompted to enter your SIM Card ID.
    4. Click Check Your Device.


    If your device is compatible with any prepaid plans, the plans will be listed for you.

    If your phone isn't compatible with our network, you'll need to purchase a new phone to activate prepaid service.



  6. Can I bring my iPhone to a prepaid plan?

    Yes, an active or inactive Verizon Wireless iPhone can be activated on certain prepaid plans. You can check complete eligibility of your iPhone online to see what plans it's compatible with.



  7. What prepaid plans are available?

    We have several monthly plans available for smartphones and basic phones that include a flat monthly access fee. Depending on your needs, you can choose between a monthly plan with unlimited minutes, text and data usage or a plan that has a set amount for these features.

    Check out our Prepaid Shop page to view all the options and find the right plan that fits your needs.



  8. How do I get a prepaid plan?

    You can sign up for a prepaid plan online or by visiting a Verizon Wireless store, authorized agent or retailer.



  9. How do I activate my new Verizon Wireless prepaid phone?

    There are a few ways you can activate your new prepaid phone:

    • Online
    • From your prepaid phone: Follow the prompts to activate when you turn on the phone or call *22898


  10. Can I call international locations with my prepaid service?

    Yes, with prepaid service you can make calls to international locations at your per-minute rate plus the per-minute charges found on the Prepaid International page.

    International networks can change frequently, so certain locations may not be available at all times. Also, the pricing is subject to change without notice. Unlimited night and/or weekend minutes don't apply to international calls.



  11. Can I call directory assistance (411 Search) from my Verizon Wireless prepaid phone?

    Yes, you can call 411 from your prepaid phone. A live operator will assist you when you request numbers, addresses and information for anything from restaurants and movies to the nearest florist. Calls to 411 Search are $1.99/call plus airtime.



  12. Am I charged for retrieving my Voice Mail messages from my prepaid phone?

    Yes, you'll incur airtime and other charges when retrieving Voice Mail messages from your prepaid phone. Mobile to Mobile Calling minutes don't apply to Voice Mail retrievals.



Prepaid Monthly Plans
  1. What are prepaid monthly plans?

    Monthly plans are prepaid plans that are available for both smartphones and basic phones. They give you the freedom and flexibility to enjoy all the features of your phone with no annual contract or hidden fees.

    With a monthly plan, you'll pay a set monthly access fee in advance to use your phone. Depending on the plan you choose, you'll have an allowance of minutes, texts or data that you can use during that monthly cycle for no additional charge. To renew your plan for another month, you simply pay the next access fee prior to your monthly renewal date. Monthly plans renew on the same date every month, regardless of how many days there are in the month.

    There are different pricing and allowance options to choose from, so you can find the right plan to meet your needs.

    Learn more about:



  2. What monthly plan options are available for prepaid smartphones?

    There are 3 monthly plan options for prepaid smartphones:

    • $30 Monthly plan: You'll pay a $30 monthly access fee upfront, which includes:
      • Unlimited Talk & Text
      • With Wi-Fi data access only. (If you wish to have data access, you can move to one of our other monthly smartphone plans.)
    • $45 Monthly plan: You'll pay a $45 monthly access fee upfront, which includes:
      • Unlimited Talk & Text
      • 1 GB of data
    • $60 Monthly plan: You'll pay a $60 monthly access fee upfront, which includes:
      • Unlimited Talk & Text
      • 3 GB of data


    You can also purchase additional data allowances during the month if you reach your data limit and need more. (This option is not available for the $30 smartphone plan.)

    For more details, go to our Prepaid Shop page and select Smartphones.



  3. What monthly plan options are available for prepaid basic phones?

    We have two prepaid options available for basic phones:

    • $15 monthly plan: You'll pay $15 monthly access fee upfront, which includes a combination of up to 300 total voice minutes or text or multimedia messages sent or received with Unlimited Mobile Web.

      If you run out of the combination 300 minutes/messages, you can replenish with another $15 monthly plan at anytime.


    • $30 monthly plan: You'll pay a $30 monthly access fee upfront, which includes Unlimited Talk, Text and Mobile Web.


    For more details, go to our Prepaid Shop page and select Basic Phones.



  4. How much data do I need with my prepaid plan?

    Most smartphones on our network average between 1 and 2 GB of data each month. The chart below will give you an idea of how much data is used for many common activities.

    When signing up for a new data plan, we recommend that you look at your history of data usage in My Verizon if you have any. You can also use our Data Calculator to help you estimate what your monthly data usage might be.

    Email (Text Only)
    10 KB
    Web Access (Internet & Intranet)
    400 KB
    Audio Streaming on a Smartphone
    60 MB/hr
    Audio Streaming on a Basic Phone 45 MB/hr
    Audio Track Download (3.5 min at 192 kbps) 7 MB
    3G Video Streaming
    250 MB/hr
    3G Video Calling
    120 MB/hr
    4G Video Streaming 350 MB/hr
    Digital Photo Download/Upload (Hi-Res) 3 MB
    Navigation Turn-by-Turn Directions 5 MB/hr


    1 MB = 1,024 KB
    1 GB = 1,024 MB



  5. How can I monitor my data usage on my prepaid account?

    You can check your usage anytime a number of ways:



  6. Can I bring my own phone to a monthly plan?

    Yes, you can bring any active or inactive Verizon Wireless device* or basic phone to a monthly plan. For more information, visit the Activate Your Prepaid Phone Online page.

    *Excludes Windows Mobile® and push-to-talk devices (with the exception of BlackBerry® push-to-talk, which can be activated).



  7. Can I purchase "pay as you go data" if I don't pay the full monthly access fee of my monthly plan?

    No. Only active and funded monthly plans can use data. You'll need to pay your full monthly access fee to use data on your device. There's no "pay as you go" data rate.

    Note: Pay as you go plans are no longer available as a price plan option. For those customers who still use the pay as you go or daily plans, there are no changes to their access.



Making Payments
  1. How do I make payments to my prepaid account?

    There are a number of ways you can refill your prepaid account:


    *Requires a phone that's compatible with Mobile Web.



  2. How long does it take for a payment to be applied to my prepaid account?

    All payments are immediately applied to your account.



  3. When do payments I've made to my prepaid account expire?

    Once applied to your account, payments expire as follows:

    Payment Amount
    Expires In
    $15 - 29.99
    30 days
    $30 - 74.99
    90 days
    $75 - 99.99
    180 days
    $100 or more
    365 days


    If you make a payment to your account before your expiration date, any unused balance will carry over and expire on your new expiration date.



  4. What is Auto Pay and how does it work for a prepaid account?

    Auto Pay is a service that lets you set up automatic payments for your prepaid account. You can choose to have payments made to your account on a specific day of the month or when your account reaches a certain dollar amount. Your payments will be deducted automatically from a credit card (Visa, Discover, American Express or MasterCard only).

    There are two types of Auto Pay:

    • Pay by Day of the Month: Select which day(s) of the month to automatically make payments to your account.You can set up to 5 days each calendar month to have a payment automatically applied.

      Note: The minimum payment that can be made is $15, and the maximum payment is $250.
    • Pay by Low Balance: Select a payment amount to be automatically applied to your account when your balance reaches or drops below $5, or 2 days before your expiration date.

      Note: Pay by Low Balance is only available for payments made with a major credit card. Debit and co-branded cards are not eligible for Auto Pay by Low Balance at this time.


    If you're signed up to make payments on a particular day of the month and run out of minutes prior to your next Auto Pay date, you can make an additional payment to add more money to your account.



  5. How do I set up Auto Pay for my prepaid account online?

    You can set up Auto Pay online through the Auto Pay Options page in My Verizon.



  6. Where can I purchase a refill card for my prepaid account?
  7. How do I add a refill card or PIN to my prepaid account online?

    You can add a refill card or PIN to your account online by entering your refill card number or PIN in My Verizon.



  8. What should I do if I can't use the refill card or PIN to add money to my prepaid account?

    If you're unable to use a refill card or PIN to add money to your account, please contact Prepaid Customer Service at (888) 294-6804.



  9. My prepaid plan has a monthly access fee. What if I can't pay the full amount on my due date?

    If you're on a monthly prepaid plan and you don't have enough funds in your account to cover the full monthly access fee, you won't be able to use your device until you've paid the full amount of your monthly access fee.

    Note: Your monthly access fee due date is different than your account expiration date, which is based on the last time you made a payment to your prepaid account. If you don't make a payment to your account before the expiration date, any remaining balance may be lost and you could lose your mobile number.



  10. What happens if I don't make a payment before the expiration date on my prepaid account?

    A new expiration date is set each time you make a payment to your account, and it's based on the amount you pay. View payment expiration chart.

    If you don't make another payment before the expiration date, any remaining balance on your account will be lost and you may not be able to keep your mobile number.



Managing Your Prepaid Account
  1. How can I view detailed account information for my prepaid account?

    You can view your account information in the My Verizon Mobile app on your phone or online from the My Verizon Home page.



  2. What are the rates and other plan details for my prepaid plan?

    You can see specific rates for the prepaid plan you currently have on the My Plan page in My Verizon.



  3. How can I get my account balance and expiration date for my prepaid plan?

    You can get your account balance and expiration date through any of the following methods:

    • My Verizon Mobile app on your prepaid phone
    • The My Verizon Home page online
    • Call the following # numbers from your prepaid phone airtime-free for account information:
      • #BAL (#225) - Account balance
      • #PMT (#768) - Payment information
    • Call (888) 294-6804 from any phone and follow the prompts


  4. Can I change my current prepaid plan to a new prepaid plan?

    If you have an eligible device, you can change your current prepaid plan anytime in a number of ways:


    If you don't have an eligible device, you can purchase a compatible prepaid phone and plan online or at a Verizon Wireless store.

    *Requires a phone that's compatible with Mobile Web.



  5. What happens when I change my monthly prepaid plan?

    You won't be able to carry over minutes or data allowances when you change your monthly prepaid plan. If you're currently enrolled in a monthly prepaid plan and would like to change to a different monthly plan, we suggest you make the change close to your renewal date.



International Long Distance
  1. Can I use my prepaid phone to make and receive calls and send and receive text messages with other countries from the US?

    Yes, you can use your prepaid phone to make and receive calls and send and receive text messages internationally while in the US. For service and availability, go to our International Services page.



  2. Are there prepaid international long distance calling packages available?

    Yes. Our Mexico & Canada Plan for Prepaid includes 1,000 minutes for $10/month, which you can use to call Mexico and Canada.

    Visit our Mexico & Canada Plan for Prepaid FAQs to learn more.



International Roaming
  1. Can I use my Verizon Wireless prepaid phone to make and receive calls and send and receive text messages when traveling internationally?

    Yes, you can use your prepaid phone to make and receive calls and send and receive text messages in certain countries.

    For service availability and rate information, visit the Prepaid International page.



  2. What are the rates for calls and text messages while traveling internationally?

    Rates for International Roaming vary by location. Please check the Prepaid International page to view the rates for a specific destination.



  3. How do I make a call or send a text message when traveling internationally?

    The dialing pattern you should use depends on the destination of your call or message. Please refer to our Trip Planner online tool for detailed dialing instructions for the destination you're traveling to.



  4. Is there anything I need to do before I can use my prepaid phone on an international trip?

    If you're going to travel abroad to any of the available countries, you should update the roaming capabilities of your prepaid phone before you leave. To do this, call *228 from your prepaid phone.



  5. How do I access Voice Mail from my prepaid phone while traveling internationally?

    To check your Voice Mail while roaming with your prepaid phone:

    1. Call your mobile number.
    2. Press or tap the # key.
    3. Follow the prompts.


    You've successfully accessed your Voice Mail.



  6. Will all of my prepaid features be available while traveling internationally?

    Certain features are subject to local capabilities and may not be available while roaming internationally.



  7. How do I contact Prepaid Customer Service while traveling internationally?

    If you need assistance with your prepaid service while traveling internationally, you can call Prepaid Customer Service at (888) 294-6804.

    Apple and iPhone are registered trademarks of Apple Inc. BlackBerry and related trademarks, names and logos are the property of BlackBerry and are registered and/or used in the U.S. and countries around the world. Used under license from Research In Motion Limited. Windows Mobile is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.



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