Prepaid Plans

Take advantage of our extensive 4G LTE network with no long term contract, activation fee or credit check.
Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 5
Samsung Galaxy S® 5
Samsung Galaxy S® 4
Apple® iPhone® 4s
DROID RAZR M by MOTOROLA
Apple® iPhone® 5s
Apple® iPhone® 4
Apple® iPhone® 5c
Samsung Galaxy Note® 4
Samsung Galaxy S® III
DROID MAXX by MOTOROLA
LG G2
Droid Turbo in Ballistic Nylon
Samsung Galaxy Note® 3
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
LG G3
Droid Turbo by Motorola
DROID MINI by MOTOROLA
LG Cosmos™ 3
Verizon Ellipsis™ 7
HTC One® (M8)
Pantech 4G LTE Global USB Modem UML290
LG Revere® 3
Verizon Ellipsis™ Jetpack®
Samsung Convoy™ 3
DROID RAZR MAXX by MOTOROLA
Samsung Gusto® 3
Samsung Network Extender
LG G Pad 8.3 LTE
Nokia Lumia 928
Nokia Lumia Icon
LG Extravert™ 2
HTC One®
DROID ULTRA by MOTOROLA
Verizon Wireless Home Phone
Moto X™ by Motorola
DROID RAZR by MOTOROLA
Samsung Galaxy S® 4 mini
DROID RAZR MAXX HD by MOTOROLA
LG Exalt™
Samsung Galaxy Note® II
Brigadier™ by Kyocera
Casio G'zOne Commando® 4G LTE
Casio G'zOne Commando®
Samsung Brightside™
Jetpack® MiFi® 6620L
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon 4G LTE Broadband Router with Voice
Moto G™ by Motorola
DROID DNA by HTC
BlackBerry® Bold™ 9930 smartphone
Lucid™ by LG
DROID 4 by MOTOROLA
Nokia Lumia 822
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Intensity® III
DROID RAZR HD by MOTOROLA
Samsung Gusto® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Samsung Galaxy S® III mini
Lucid™3 by LG
Apple® iPad® Air™
BlackBerry® Z10 smartphone
Windows Phone 8X by HTC
Apple® iPad® 2
LG Optimus Exceed™
BlackBerry® Q10 smartphone
Moto X™ (2nd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
DROID INCREDIBLE 4G LTE by HTC
Verizon 4G LTE USB Modem UML295
Verizon 4G LTE USB Modem 551L
iPad® Air 2
Samsung ATIV SE™
Samsung Galaxy Stellar™
Casio G'zOne Ravine® 2
Samsung Convoy™ 2
LG Cosmos™ 2
DROID X by MOTOROLA
Enact™ by LG
Samsung Intensity® II
DROID BIONIC by MOTOROLA
Galaxy Nexus by Samsung
Samsung Galaxy™ Stratosphere™
LG Optimus Zone™ 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
DROID INCREDIBLE 2 by HTC
LG Octane™
HTC One® (M8) for Windows®
Sony Xperia® Z3v
Lucid™2 by LG
HTC Rezound™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Wireless USB760 Modem
HTC One® remix
LG G Vista
Pantech Hotshot™
LG Cosmos™
LG Extravert™
Ellipsis™ 8
LG Revere® 2
BlackBerry® Z30 smartphone
Samsung Gusto®
Hydro ELITE by KYOCERA
LG 4G LTE USB Modem VL600
LG Revere®
Samsung Convoy™
Samsung Galaxy™ Stratosphere™ II
LG enV®2
THUNDERBOLT™ by HTC
LG enV®3
Spectrum™ 2 by LG
DROID INCREDIBLE by HTC
Xperia® Z2
HTC Rhyme™
Samsung Haven™
Moto X™ - Designed by You
Pantech Marauder™
DROID X2 by MOTOROLA
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID CHARGE by SAMSUNG
Casio G'zOne Ravine®
Samsung Galaxy Tab® 2 (7.0)
LG Accolade™
Casio G'zOne Boulder®
Pantech Breakout™
Apple® iPad® mini
LG VX8300
Samsung Illusion™
DROID 3 by MOTOROLA
Verizon Wireless UMW190 Global USB Modem
Motorola RAZR V3m
Pantech Perception™
BlackBerry® Bold 9650 smartphone
Samsung Fascinate™
Verizon 4G LTE Broadband Router
Intuition™ by LG
LG Optimus Zone™
HTC One® max
Motorola MOTO™ W755
Verizon Wireless USB720 Modem
Apple® iPad® with Wi-Fi + 4G
Google Nexus 7
LG Cosmos™ Touch
Motorola Barrage™
Samsung Galaxy Tab® 4 (8.0)
Spectrum™ by LG
Jest™
Samsung Galaxy Note® Pro
Luge™ by Motorola Prepaid
Samsung Galaxy Tab® 2 (10.1)
Samsung Galaxy Tab® S
Nokia Lumia 2520
LG VX5500
BlackBerry® Curve™ 9330 smartphone
HTC Desire® 612
Verizon SureResponse®
Revolution™ by LG
DROID 2 GLOBAL by MOTOROLA
DROID 2 by MOTOROLA
Verizon Wireless AirCard® 595U USB Modem
LG enV® TOUCH
Samsung Galaxy Legend™
Verizon Wireless UM175 USB Modem
Samsung Galaxy Tab® 4 (10.1)
Samsung SCH-u340
Samsung ATIV Odyssey™
DROID by MOTOROLA
Apple® iPad® mini with Retina display
Samsung Intensity®
Apple® iPad® with Retina display
Pantech Crux™
Samsung Galaxy Tab®
Samsung Alias™ 2
LG VX8360
Samsung Knack™
BlackBerry® Tour™ 9630 smartphone
BlackBerry® Storm2™ 9550 smartphone Prepaid
LG Migosm
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Samsung Galaxy Note® 10.1
Delphi Connect with 4G LTE Mobile Hotspot
LG Chocolate® Touch
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Verizon Wireless PC5750 PC Card
Casio G'zOne Ravine® 2 Non-Camera
BlackBerry® Curve™ 8530 smartphone
LG Vortex™
DROID PRO by MOTOROLA
LG Ally™
iPad® mini 3
LG Enlighten®
Casio G'zOne Rock™
Sony Xperia® PLAY
LG Voyager™
LG VX8350
LG VX5400
Dell™ Vostro™ V13 Laptop
Gear S™
Casio G'zOne Brigade®
Delphi Connect
LG Clout™
BlackBerry® Curve™ 8330 smartphone
LG VX5200
LG enV®
HTC Trophy™
BlackBerry® Torch™ 9850 smartphone
BlackBerry® Curve™ 9370 smartphone
LG Chocolate® 3
LG VX5300
BlackBerry® Bold™ 9930 smartphone without camera
LG VX8700
LG VX3300
LG Dare™
Casio EXILIM
BlackBerry® Curve™ 9310 smartphone
HP® Pavilion dm1-3010nr Notebook
BlackBerry® Pearl™ Flip 8230 smartphone
Gateway® LT2016u Netbook
LG VX6100
LG Chocolate®
LG VENUS™
LG VX8100
LG VX9400
HP® Mini 311-1037NR Netbook
BlackBerry® 8830 World Edition smartphone
LG VX3100
LG Fathom®
LG VX3200
LG VX6000
Compaq® Mini CQ10-688nr Netbook
LG VX8600
HP® Mini 110-1046NR Netbook
LG Glance™
LG Versa™
HP® Pavilion dm1-2010nr Entertainment Notebook
LG VX3450
LG VX4500
Kyocera KX414
Kyocera KX444
LG VX4650
LG V
Kyocera K323
Kyocera SE47
HP® Mini 1151NR Netbook
DROID XYBOARD 8.2 by MOTOROLA
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Samsung SCH-a930
Nokia 2705 Shade™
Motorola Entice™
LG Decoy®
Motorola V276
Motorola V325
Verizon Wireless PN-300
Samsung SCH-a630
LTE Internet (Installed)
LG Chocolate®
Verizon Wireless CDM 7075
Verizon AD3700 Global USB Modem
Motorola MOTO™ Z6cx World Edition without Camera
Samsung SCH-a950
Verizon Wireless CDM8950
Nokia 6315i
Verizon Wireless USB760 Modem
Motorola Rapture™ VU30
Motorola V276 Prepaid
Motorola E815
Kyocera KPC650
Kyocera KX1v
Motorola MOTO Q™ music 9m
Nokia 6256i
Motorola T720
LG VX10
Sharp KIN™ ONE
Sharp KIN™ TWO
Samsung Sway™
Verizon Converged VOIP Device
Nokia 6205
G Pad™ 10.1 LTE
G Pad™ 7.0 LTE
Samsung SCH-a850
Samsung SCH-n330
Transpyre™ Prepaid
Samsung SCH-u540
Samsung Galaxy Tab® (7.7)
Motorola Krave™ ZN4
SCH-u410 Prepaid
GizmoPal™
Samsung SCH-u620
Motorola Adventure™ V750
Pantech PN-820
Verizon Wireless AirCard® 595
G'zOne Boulder™ Black and Silver
Nokia 7205 Intrigue™
Motorola Q™
Motorola MOTORIZR Z6tv
Motorola MOTOKRZR K1m
Samsung Galaxy Tab® 4
Nokia 2605 Mirage
Motorola W385
Motorola W315
HP® Mini 210-1076NR Netbook
Motorola V325xi
Motorola Rival™
LG Optimus Exceed™ 2
Motorola V325i
Samsung Alias™
Nokia 2366i
Motorola MOTO™ Z6c World Edition
Motorola MOTO™ VU204
Samsung Galaxy Tab® (10.1)
Samsung SCH-a670
Samsung SCH-a650
Samsung Omnia® II
LG VX4600
Verizon Wireless Salute™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Pantech Jest™ 2
BlackBerry® 7750
Kyocera 7135 Smartphone
Verizon Wireless Escapade®
Verizon Wireless CDM8975
Samsung Saga™
Motorola C333
Samsung SCH-a610
Samsung Reality™
Verizon Wireless V620
Kyocera KX2
Verizon Wireless XV6600 without Camera
Samsung Smooth™
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola V265
Motorola T300p
Kyocera K404
Motorola V710
Nokia 7705 Twist™
Nokia 2705 Shade™ Non-Camera
Motorola MOTO Q™ 9c
Sierra Wireless AirCard® 580
LG VX7000
Samsung N150 Netbook
Moto X™ - Designed by You (2nd Generation)
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Verizon KPC680 ExpressCard®
Verizon Wireless G'zOne Type-S
Samsung FlipShot®
Nokia 3589i
Motorola C343
Verizon Wireless V640
Samsung SCH-a990
DROID XYBOARD 10.1 by MOTOROLA
Nokia 2128i
Motorola T730
LG VX4400B
Kyocera KWC 2325 Prepaid
Samsung i700 Pocket PC
Samsung Galaxy Camera®
Kyocera KWC 2325
Samsung SCH-a310
Samsung SCH-a530
Sharp KIN™ TWOm
Motorola V60s
Sharp KIN™ ONEm
Nokia 2285
Lumia 2520 Prepaid
Motorola V120e
Sierra Wireless AirCard® 555D
HTC Merge®
Samsung Gleam®
Verizon Wireless USB727 Modem
Motorola XOOM™ 4G LTE
Samsung Juke
Nokia 6215i
Nokia 6015i Prepaid
Verizon Wireless Blitz® Prepaid
Verizon Wireless Adamant™
Samsung Galaxy Note® 10.1 2014 Edition
DROID Eris by HTC
Samsung SCH-a870
Motorola DEVOUR™ with MOTOBLUR™
Nokia 6236i
Samsung SCH-i730
Samsung Rogue™
Samsung Renown™
Samsung SCH-u410
Samsung SCH-u430
Motorola MOTOSLVR L7C
Samsung Trance™
Samsung Continuum™
Samsung Omnia®
Samsung SCH-u550
BlackBerry® 7250
LG VX4700
Verizon Wireless USB1000 Global USB Modem
LG VX8000
Verizon Wireless Razzle™
Samsung SCH-a890
Samsung SCH-i760
Samsung Glyde™
Pantech PN-210
Motorola RAZR V3c
Samsung Gem™
Verizon Wireless V740 ExpressCard
HTC Touch Pro™
Verizon Wireless UM150 USB Modem
DROID R2D2 by MOTOROLA
Samsung Zeal™
Motorola CITRUS™
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830
HTC Apache XV6700
Apple® iPad®
Pantech PN-215
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Motorola V65p

Prepaid Plans and Service FAQs

[FAQs]

General Information
  1. What is Verizon Wireless prepaid service?
    Prepaid service is a wireless option that lets you pay in advance for monthly, per-minute or per-text usage on your mobile device. There's no credit check, deposit or long-term contract required like you’d have with a standard monthly account (which gives you a bill for your usage at the end of each month).

    You can pay as you go and only pay for the minutes or texts you use, or you can choose from a monthly or daily plan that includes an allowance for a set price. As your balance gets low or your expiration date approaches, you can make a payment to your account to keep your service active.


  2. Where can I use my prepaid service?
    Prepaid service is available in the Prepaid Rate and Coverage Area. Refer to our Coverage Locator for a map of where prepaid service is available.

    Calls made or received outside of this calling area will be charged at a roaming rate. See the Prepaid International page for rate details.


  3. What features are available with my prepaid service?

    Your prepaid service includes:


    Optional features** include:


    Visit the Media Store for more information.

    * Voice mail may not be available in some areas. Voice mailboxes not set up within 60 days will be canceled. Airtime and other charges are incurred when using Voice Mail from your mobile phone. Mobile to Mobile Calling minutes don t apply to Voice Mail retrievals, and you ll be charged to maintain your connection to Voice Mail. Verizon Wireless is not responsible for missed messages or deletions of messages from your voice mailbox, even if you have saved them.
    **Additional charges may apply for these services.



  4. What phones can I use with Verizon Wireless prepaid service?
    You can view all prepaid phones and other devices that are available for purchase on our Prepaid Shop page.

    You can also check the prepaid eligibility of a phone you already have online:
    1. Go to the Activate Your Device page.
    2. Scroll down to the Start Your Device Activation section.
    3. Follow the steps listed to locate and enter your Device ID.
    4. Click Check Your Device.

    If your device is compatible with any prepaid plans, the plans will be listed for you.


  5. Can I use a phone that was previously used on a monthly billing plan on prepaid service?
    Many devices are eligible to transfer from a standard monthly account to a prepaid account. You can check to see if your device is eligible online:
    1. Go to the Activate Your Device page.
    2. Scroll down to the Start Your Device Activation section.
    3. Follow the steps listed to locate and enter your Device ID. For 4G devices, you’ll also be prompted to enter your SIM Card ID.
    4. Click Check Your Device.

    If your device is compatible with any prepaid plans, the plans will be listed for you.

    If your phone isn’t compatible with our network, you’ll need to purchase a new phone to activate prepaid service.


  6. Can I bring iPhone to a prepaid plan?
    Yes, an active or inactive Verizon Wireless iPhone can be activated on certain prepaid plans. You can check complete eligibility of your iPhone online to see what plans it’s compatible with.


  7. What prepaid plans are available?
    There are two general types of prepaid plans:
    • ALLSET™ PLANS – Monthly plans for smartphones and basic phones that include a flat monthly access fee and an allowance for minutes, text and data usage
    • Pay As You Go Plans – Daily or per-minute plans for basic phones that let you pay for only the minutes, text and data you use

    There are several pricing options available for each of these types of plans. Go to our Prepaid Shop page to view all the options and find the right plan that fits your needs.


  8. How do I get a prepaid plan?
    You can sign up for a prepaid plan online or by visiting a Verizon Wireless store, authorized agent or retailer.


  9. How do I activate my new Verizon Wireless prepaid phone?
    There are a few ways you can activate your new prepaid phone:
    • Online
    • From your prepaid phone - Follow the prompts to activate when you turn on the phone or call *22898


  10. Can I call international locations with my prepaid service?
    Yes, with prepaid service you can make calls to international locations at your per-minute rate plus the per-minute charges found on the Prepaid International page.

    International networks can change frequently, so certain locations may not be available at all times, and the pricing is subject to change without notice. Unlimited Night and/or Weekend Minutes don’t apply to international calls.


  11. Can I call directory assistance (411 Search) from my Verizon Wireless prepaid phone?
    Yes, you can call 411 from your prepaid phone. A live operator will assist you when you request numbers, addresses and information for anything from restaurants and movies to the nearest florist. Calls to 411 Search are $1.99/call plus airtime.


  12. Am I charged for retrieving my Voice Mail messages from my prepaid phone?
    Yes, you’ll incur airtime and other charges when retrieving Voice Mail messages from your prepaid phone. Mobile to Mobile Calling minutes don’t apply to Voice Mail retrievals.


ALLSET PLANS
  1. What are the ALLSET PLANS?
    The ALLSET PLANS are prepaid plans that are available for both smartphones and basic phones. They give you the freedom and flexibility to enjoy all the features of your phone with no annual contract or hidden fees.

    With the ALLSET PLANS, you’ll pay a set monthly access fee in advance to use your phone. You’ll have an allowance of minutes, texts and data that you can use during that monthly cycle for no additional charge. To renew your plan for another month, you simply pay the next access fee prior to your monthly renewal date. Monthly Plans renew on the same date every month, regardless of how many days there are in the month.

    There are different pricing and allowance options to choose from, so you can find the right plan meet your needs.

    Learn more about:


  2. What ALLSET PLAN options are available for prepaid smartphones?
    The $45 ALLSET PLAN is available for prepaid smartphones. You’ll pay a $45 monthly access fee upfront, which includes:
    • Unlimited Talk and Text
    • 500 MB of data

    Plus, you can purchase BRIDGE DATA during the month if you reach your limit and need more.

    For more details, go to our Prepaid Shop page and select Smartphones.


  3. What ALLSET PLAN options are available for prepaid basic phones?
    There are two ALLSET PLAN pricing and allowance options available for prepaid basic phones:
    • $35 ALLSET PLAN – You’ll pay a $35 monthly access fee upfront, which includes:
          • 500 Anytime Minutes
          • Unlimited Text
          • 500 MB of data

    • $45 ALLSET PLAN – You’ll pay a $45 monthly access fee upfront, which includes:
          • Unlimited Talk and Text
          • 500 MB of data

    Plus, with both of these options, you can purchase BRIDGE DATA during the month if you reach your limit and need more.

    For more details, go to our Prepaid Shop page and select Basic Phones.


  4. What is BRIDGE DATA?
    BRIDGE DATA is an additional data allowance that you can purchase for your prepaid ALLSET PLAN. If you’d like to add additional data to your plan or you reach your 500 MB data limit, BRIDGE DATA is available for purchase at any time during the month.

    Choose from a variety of BRIDGE DATA options:
    • 500 MB for $5 (30-day expiration)
    • 1 GB for $10 (90-day expiration)
    • 3 GB for $20 (90-day expiration)


  5. How much data do I need with my prepaid plan?
    Most smartphones on our network average between 1 and 2 GBs of data each month. The chart below will give you an idea of how much data is used for many common activities.

    When signing up for a new data plan, we recommend that you look at your history of data usage in My Verizon if you have any. You can also use our Data Calculator to help you estimate what your monthly data usage might be.

    Email (Text Only)
    10 KB
    Web Access (Internet & Intranet)
    400 KB
    Audio Streaming on a Smartphone
    60 MB/hr
    Audio Streaming on a Basic Phone45 MB/hr
    Audio Track Download (3.5 min at 192 kbps)7 MB
    3G Video Streaming
    250 MB/hr
    3G Verizon Video & NFL Mobile Streaming125 MB/hr
    3G Video Calling
    120 MB/hr
    4G Video Streaming350 MB/hr
    Digital Photo Download/Upload (Hi-Res)3 MB
    Navigation Turn-by-Turn Directions5 MB/hr

    1 MB = 1,024 KB
    1 GB = 1,024 MB


  6. How can I monitor my data usage on my prepaid account?
    There are two ways you can monitor your data usage:

    Note: You can also get your account balance and plan expiration date using this # feature.


  7. Can I bring my own phone to an ALLSET PLAN?
    Yes, you can bring any active or inactive Verizon Wireless device* or basic phone to an ALLSET PLAN.

    Activate Your Prepaid Phone Online

    *Excludes Windows Mobile and push-to-talk devices (excluding BlackBerry push-to-talk, which can be activated).


  8. Can I purchase “pay as you go data” if I don’t pay the full monthly access fee of my ALLSET PLAN?
    No, only active and funded ALLSET PLANS can use data. You’ll need to pay your full monthly access fee to use data on your device. There’s no “pay as you go” data rate.


Pay As You Go Plans
  1. What are Pay As You Go prepaid plans?
    Pay As You Go plans are prepaid plans for basic phones that let you pay for only the minutes, texts and data you use. Rather than purchasing a set monthly allowance, you pay individually for each minute you’re on a call and each text message you send or receive. Data usage on Pay As You Go plans is charged per day instead of per GB or MB.

    If you don’t use your mobile phone a lot or you like to have an extra phone on hand in case of emergencies, Pay As You Go plans are a great option to consider.

    There are two general types of Pay As You Go plans:
    • Per Minute Plan - Pay for each minute of voice usage and each text message sent or received, with no daily access fee
    • Per Day Plan - Pay a daily access fee for each day you use your phone and get lower or unlimited per-minute and per-text rates

    All Pay As You Go plans charge for data usage on a per-day basis.

    View available Pay As You Go plans


  2. What is the daily access fee for prepaid plans, and how is it applied?
    The daily access fee is what you’re charged daily to use your prepaid phone, if you have certain Pay As You Go or other daily prepaid plans. The daily fee on these plans is charged and deducted from your account only on days you use your phone, and it’s valid until 11:59 PM.


  3. What are the rates for Pay As You Go prepaid plans?
    The rates vary based on which prepaid plan you have. You can find rates for available plans on the Prepaid Plans page.

    You can also see specific rates for the prepaid plan you currently have on the My Plan page in My Verizon.


  4. Do I receive unlimited Night Minutes with prepaid service?
    It depends on your plan. Night Minutes are from 9:01 PM - 5:59 AM every day of the week.

    Unlimited Night Minutes are included with the following plans:
    • Original Prepaid Plan
    • $1.99 Prepaid Daily Plan
    • $1.99 Prepaid Unlimited Talk Daily Plan
    • $2.99 Prepaid Daily Plan
    • $3.99 Prepaid Daily Plan

    Night minutes are $0.10/minute on the $0.99 Prepaid Daily Plan.


  5. Do I receive unlimited Weekend Minutes with prepaid service?
    It depends on which plan you have. Weekend Minutes are Saturday and Sunday from 12:00 AM – 11:59 PM.

    Unlimited Weekend Minutes are included with the following prepaid plans:
    • $1.99 Daily Prepaid Plan
    • $1.99 Prepaid Unlimited Talk Daily Plan
    • $2.99 Prepaid Daily Plan
    • $3.99 Prepaid Daily Plans

    Weekend minutes are $0.10/minute on the $0.99 Daily Prepaid Plan.


  6. Can I add a data package to my Pay As You Go prepaid plan?
    You can use data with all Pay As You Go plans. It’s charged on a per-day basis, rather than per GB or MB. There aren’t currently any other data options available for Pay As You Go plans.


Making Payments
  1. How do I make payments to my prepaid account?
    There are a number of ways you can refill your prepaid account:
    • Online through My Verizon
    • My Verizon Mobile: Access My Verizon Mobile on your smartphone or basic phone*
    • Auto Pay: Set up Auto Pay in My Verizon to automatically refill your account the same time each month or when it reaches specific amount
    • From your phone: Call *611 from your mobile phone with any major credit or debit card (Visa®, Discover®, American Express® or MasterCard®) to refill instantly
    • Verizon Wireless store or authorized retailer: Visit a store to purchase a Refill Card or PIN

    *Requires a phone that’s compatible with Mobile Web.


  2. How long does it take for a payment to be applied to my prepaid account?
    All payments are immediately applied to your account.


  3. When do payments I've made to my prepaid account expire?
    Once applied to your account, payments expire as follows:
    Payment Amount
    Expires In
    $15 – $29.99
    30 days
    $30 – $74.99
    90 days
    $75 – $99.99
    180 days
    $100 or more
    365 days

    If you make a payment to your account before your expiration date, any unused balance will carry over and expire on your new expiration date.


  4. What is Auto Pay and how does it work for a prepaid account?
    Auto Pay is a service that lets you set up automatic payments for your prepaid account. You can choose to have payments made to your account on a specific day of the month or when your account reaches a certain dollar amount. Your payments will be deducted automatically from a credit card (Visa, Discover, American Express or MasterCard only).

    There are two types of Auto Pay:
    • Pay by Day of the Month

          • Select which day(s) of the month to automatically make payments to your account
          • You can set up to 5 days each calendar month to have a payment automatically applied
          • The minimum payment that can be made is $15
          • The maximum payment is $250

    • Pay by Low Balance

          • Select a payment amount to be automatically applied to your account when your balance reaches or drops below $5, or 2 days before your expiration date
          • Only available for payments made with a major credit card (debit and co-branded cards aren’t eligible for Auto Pay by Low Balance at this time)
          • If you’re signed up to make payments on a particular day of the month and run out of minutes prior to your next Auto Pay date, you can make an additional payment to add more money to your account


  5. How do I set up Auto Pay for my prepaid account?
    You can set up Auto Pay in either of the following ways:
    • Online: Go to the Auto Pay Options page in My Verizon to set up and manage Auto Pay
    • From your mobile phone
          1. Call *611.
          2. Select Automatic Payment Options.
          3. Follow the prompts to set up Auto Pay.

    You’ve successfully set up Auto Pay.


  6. Where can I purchase a Refill Card for my prepaid account?
  7. How do I add a Refill Card or PIN to my prepaid account?
    You can add a Refill Card or PIN to your account in either of the following ways:


  8. What should I do if I can't use the Refill Card or PIN to add money to my prepaid account?
    If you’re unable to use a Refill Card or PIN to add money to your account, please contact Prepaid Customer Service at (888) 294-6804.


  9. My prepaid plan has a monthly access fee. What if I can’t pay the full amount on my due date?
    If you’re on a monthly prepaid plan (e.g., an ALLSET PLAN) and you don’t have enough funds in your account to cover the full monthly access fee, don’t worry. As long as you have some money in your account, you can still talk and text at the after-allowance rates associated with your plan. You can find these rates on the My Plan page in My Verizon.

    However, you may not be able to use data if your monthly access fee hasn’t been paid in full. Currently, there’s no “pay as you go” data rates for many monthly plans, including ALLSET PLANS.

    Note: Your monthly access fee due date is different than your account expiration date, which is based on the last time you made a payment to your prepaid account. If you don’t make a payment to your account before the expiration date, any remaining balance may be lost and you could lose your mobile number.


  10. What happens if I don’t make a payment before the expiration date on my prepaid account?
    A new expiration date is set each time you make a payment to your account, and it’s based on the amount you pay. View payment expiration chart

    If you don’t make another payment before the expiration date, any remaining balance on your account will be lost and you may not be able to keep your mobile number.


Managing Your Prepaid Account
  1. How can I view detailed account information for my prepaid account?
    You can view your account information in the My Verizon Mobile app on your phone or online from the My Verizon Overview page.


  2. What are the rates and other plan details for my prepaid plan?
    You can see specific rates for the prepaid plan you currently have on the My Plan page in My Verizon.


  3. How can I get my account balance and expiration date for my prepaid plan?
    You can get your account balance and expiration date through any of the following methods:
    • My Verizon Mobile app on your prepaid phone
    • The My Verizon Overview page online
    • Call the following # numbers from your prepaid phone airtime-free for account information:

          • #BAL (#225) – Account balance
          • #PMT (#768) – Payment information

    • Call (888) 294-6804 from any phone and follow the prompts


  4. Can I change my current prepaid plan to a new prepaid plan?
    If you have an eligible device, you can change your current plan to a new available prepaid plan through one of the following options:

    If you don’t have an eligible device, you can purchase a compatible prepaid phone and plan online or at a Verizon Wireless store.


  5. What happens when I change my monthly prepaid plan?
    If you are currently enrolled in a monthly prepaid plan (e.g., ALLSET PLAN) and would like to change to a different monthly plan, we suggest you make the change close to your renewal date. You won’t be able to carry over minutes or data allowances.


International Roaming
  1. Can I use my Verizon Wireless prepaid phone to make and receive calls and send and receive text messages when traveling internationally?
    Yes, you can use your prepaid phone to make and receive calls and send and receive text messages in:
    • Puerto Rico
    • Canada
    • Mexico
    • US Virgin Islands
    • Bermuda

    For service availability and rate information, visit the Prepaid International page.


  2. What are the rates for calls and text messages while traveling internationally?
    Rates for International Roaming vary by location. Please check the Prepaid International page to view the rates for a specific destination.


  3. How do I make a call or send a text message when traveling internationally?
    The dialing pattern you should use depends on the destination of your call or message. Please refer to our Trip Planner online tool for detailed dialing instructions for the destination you’re traveling to.


  4. Is there anything I need to do before I can use my prepaid phone on an international trip?
    If you’re going to travel abroad to any of the available countries, you should update the roaming capabilities of your prepaid phone before you leave. To do this, call *228 from your prepaid phone.


  5. How do I access Voice Mail from my prepaid phone while traveling internationally?
    To check your Voice Mail while roaming with your prepaid phone:
    1. Call your mobile number.
    2. Press or tap the # key.
    3. Follow the prompts.

    You’ve successfully accessed your Voice Mail.


  6. Will all of my prepaid features be available while traveling internationally?
    Certain features are subject to local capabilities and may not be available while roaming internationally.


  7. How do I contact Prepaid Customer Service while traveling internationally?
    If you need assistance with your prepaid service while traveling internationally, you can call Prepaid Customer Service at (888) 294-6804.


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