Select Your Device
Apple® iPhone® 6
Samsung Galaxy S® 5
Apple® iPhone® 6 Plus
Apple® iPhone® 5s
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Apple® iPhone® 5c
DROID MAXX by MOTOROLA
Apple® iPad® 2
Apple® iPhone® 5
Apple® iPhone® 4s
Droid Turbo by Motorola
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Verizon Ellipsis™ 7
LG G3
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Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
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LG G2
DROID RAZR M by MOTOROLA
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DROID ULTRA by MOTOROLA
LG Extravert™ 2
LG G Pad 8.3 LTE
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DROID MINI by MOTOROLA
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HTC One® (M8)
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Casio G'zOne Commando® 4G LTE
Brigadier™ by Kyocera
Pantech 4G LTE Global USB Modem UML290
Verizon Wireless Home Phone
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Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Nokia Lumia 928
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LG G Vista
HTC One®
Verizon 4G LTE Broadband Router with Voice
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LG Optimus Exceed™ 2
DuraXV
DROID RAZR MAXX HD by MOTOROLA
Lucid™3 by LG
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
DROID RAZR by MOTOROLA
Nokia Lumia 822
DROID DNA by HTC
Ellipsis™ Jetpack® MHS800L
Moto G™ by Motorola
Gear S®
Nokia Lumia Icon
Samsung Intensity® II
Samsung Galaxy S® III mini
Microsoft Lumia 735
Samsung Convoy™ 2
GizmoPal™
DROID RAZR HD by MOTOROLA
LG Exalt™
Nexus 6™
Verizon 4G LTE USB Modem UML295
Samsung Intensity® III
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
HTC One M9
Transpyre™ Prepaid
DROID RAZR MAXX by MOTOROLA
Samsung Gusto® 2
HTC One® remix
Moto E™ Prepaid
LTE Internet (Installed)
BlackBerry® Z10 smartphone
Samsung Galaxy Tab® 4 (10.1)
LG Cosmos™ 2
BlackBerry® Bold™ 9930 smartphone
LG Optimus Zone™ 2 Prepaid
DROID Eris by HTC
LG Revere®
LG Octane™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon 4G LTE USB Modem 551L
iPad® Air 2
Blackberry Classic
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
LG Revere® 2
HTC One® (M8) for Windows®
Lucid™2 by LG
DROID 4 by MOTOROLA
Samsung Galaxy J1™ Prepaid
Samsung Illusion™
BlackBerry® Z30 smartphone
Verizon Wireless AirCard® 595
Samsung Convoy™
Samsung Galaxy Stellar™
G Pad™ 10.1 LTE
HTC Desire® 612
LG enV®3
Windows Phone 8X by HTC
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Haven™
iPad® mini 3
DROID BIONIC by MOTOROLA
Lucid™ by LG
Samsung Gusto®
Enact™ by LG
Hydro ELITE by KYOCERA
HTC One® max
Galaxy Nexus by Samsung
LG Cosmos™
LG Accolade™
Apple® iPad® Air™
LG Extravert™
Verizon 4G LTE Broadband Router
Samsung Galaxy Tab® 2 (7.0)
Samsung Galaxy™ Stratosphere™ II
BlackBerry® Q10 smartphone
Pantech Perception™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
DROID INCREDIBLE 2 by HTC
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad® mini
Casio G'zOne Ravine®
Samsung Galaxy Tab® 4 (8.0)
Samsung Galaxy Tab® 2 (10.1)
Verizon SureResponse®
Moto X™ - Designed by You (2nd Generation)
DROID INCREDIBLE 4G LTE by HTC
DROID X2 by MOTOROLA
Luge™ by Motorola Prepaid
Samsung Galaxy™ Stratosphere™
Google Nexus 7
Samsung ATIV SE™
DROID 3 by MOTOROLA
Samsung SCH-u340
Samsung Galaxy Tab® S
Spectrum™ 2 by LG
Samsung Knack™
Apple® iPad® with Wi-Fi + 4G
Pantech Jest™ 2
DROID X by MOTOROLA
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Intensity®
Samsung Galaxy Tab®
THUNDERBOLT™ by HTC
LG VX8300
Samsung Galaxy Note® Pro
Motorola Barrage™
Pantech Hotshot™
Lancet™
Motorola MOTO™ W755
LG enV®2
LG 4G LTE USB Modem VL600
DROID by MOTOROLA
BlackBerry® Bold 9650 smartphone
LG enV® TOUCH
Apple® iPad® with Retina display
LG Cosmos™ Touch
DROID INCREDIBLE by HTC
Pantech Breakout™
HTC Rezound™
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Samsung Fascinate™
Moto X™ - Designed by You
Samsung Alias™ 2
DROID CHARGE by SAMSUNG
LG G Pad™ X8.3
LG VX5500
Casio G'zOne Boulder®
Motorola XOOM™ 4G LTE
Verizon Wireless USB760 Modem
Intuition™ by LG
LG Optimus Exceed™ Prepaid
LG Migosm
Nokia 2366i
Pantech Marauder™
Delphi Connect with 4G LTE Mobile Hotspot
LG VX8360
LG VX5400
Apple® iPad® mini with Retina display
Motorola RAZR V3m
Casio G'zOne Rock™
Samsung ATIV Odyssey™
BlackBerry® Bold™ 9930 smartphone without camera
HTC Rhyme™
Samsung Galaxy Note® 10.1 2014 Edition
Samsung Alias™
Samsung Smooth™
Casio G'zOne Brigade®
Samsung Galaxy Note® 10.1
Verizon Wireless AirCard® 595U USB Modem
Nokia Lumia 2520
LG Optimus Zone™
Samsung Galaxy Tab® (10.1)
Nokia 6256i
DROID 2 GLOBAL by MOTOROLA
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
BlackBerry® Storm2™ 9550 smartphone Prepaid
Spectrum™ by LG
Sony Xperia® Z2
Verizon Wireless UMW190 Global USB Modem
Motorola W385
Revolution™ by LG
Dell™ Vostro™ V13 Laptop
Motorola RAZR V3m in Gray
BlackBerry® Curve™ 9330 smartphone
Pantech PN-215
LG Chocolate® Touch
Samsung Galaxy Tab® (7.7)
Samsung Reality™
Verizon Converged VOIP Device
Pantech Crux™
LG VX8350
LG Vortex™
BlackBerry® Tour™ 9630 smartphone
LG Enlighten®
Verizon Wireless UM175 USB Modem
Verizon Wireless USB720 Modem
LG Ally™
Apple® iPad®
Samsung Galaxy Tab® 4
Pantech Caper™ Prepaid
Blackberry Classic Non-Camera
Casio G'zOne Ravine® 2 Non-Camera
DROID 2 by MOTOROLA
Verizon Wireless Escapade®
BlackBerry® Pearl™ Flip 8230 smartphone
LG Dare™
Motorola Adventure™ V750
Samsung SCH-u410
Delphi Connect
DROID PRO by MOTOROLA
Sony Xperia® PLAY
HTC Trophy™
LG Voyager™
Motorola MOTO™ VU204
BlackBerry® Torch™ 9850 smartphone
BlackBerry® Curve™ 8330 smartphone
Casio EXILIM
Verizon Wireless CDM8975
LG VX5200
Samsung Zeal™
BlackBerry® 8830 World Edition smartphone
Verizon Wireless G'zOne Type-S
BlackBerry® Curve™ 9370 smartphone
Samsung Juke
LG enV®
Samsung SCH-u430
BlackBerry® Curve™ 8530 smartphone
HP® Mini 1151NR Netbook
LG Chocolate® 3
Samsung SCH-a650
DROID XYBOARD 10.1 by MOTOROLA
Samsung Omnia® II
Verizon Wireless Razzle™
LG VX6100
LG Chocolate®
Motorola W315
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Sierra Wireless AirCard® 580
Sharp KIN™ ONE
Jest™
LG VX5300
Motorola Entice™
LG VX8700
Samsung Galaxy Camera®
LG VX8100
Samsung SCH-u540
G'zOne Boulder™ Black and Silver
Motorola MOTOKRZR K1m
Pantech PN-210
Verizon Wireless UM150 USB Modem
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Verizon Wireless Adamant™
LG Versa™
Verizon Wireless Salute™
Nokia 6015i Prepaid
Samsung Rogue™
Sierra Wireless AirCard® 555D
Samsung SCH-a930
Motorola RAZR V3c
LG VX3200
Motorola DEVOUR™ with MOTOBLUR™
Motorola Rival™
Motorola V325i
Nokia 7205 Intrigue™
Nokia 2705 Shade™ Non-Camera
Samsung Continuum™
Verizon Wireless PC5750 PC Card
DROID XYBOARD 8.2 by MOTOROLA
LG VX3300
Compaq® Mini CQ10-688nr Netbook
Nokia 7705 Twist™
Samsung Trance™
DROID R2D2 by MOTOROLA
Motorola E815
Samsung Gleam®
Samsung Gem™
LG Clout™
Gateway® LT2016u Netbook
HP® Pavilion dm1-3010nr Notebook
Verizon Wireless USB727 Modem
LG Fathom®
Nokia 6205
BlackBerry® Curve™ 9310 smartphone
Samsung SCH-a870
Motorola XOOM™
Motorola MOTO™ Z6cx World Edition without Camera
Verizon Wireless CDM8950
Motorola MOTO Q™ 9c
Kyocera KWC 2325
Motorola V325
Samsung SCH-a950
Kyocera 7135 Smartphone
LG VX4500
Samsung Glyde™
Pantech PN-820
Samsung Renown™
Samsung SCH-a850
LG V
Motorola MOTO™ Z6c World Edition
LG VX6000
Motorola CITRUS™
Motorola V65p
Kyocera KX414
Samsung i700 Pocket PC
LG VX4650
Nokia 6236i
LG VX9400
Nokia 2705 Shade™
Sharp KIN™ TWO
SCH-u410 Prepaid
HP® Mini 311-1037NR Netbook
LG Glance™
Motorola V60s
Verizon Wireless PN-300
Verizon AD3700 Global USB Modem
HP® Pavilion dm1-2010nr Entertainment Notebook
HTC Merge®
Verizon Wireless USB1000 Global USB Modem
Verizon Wireless V740 ExpressCard
Samsung Sway™
Samsung FlipShot®
Verizon Wireless Blitz® Prepaid
Samsung Omnia®
Samsung SCH-u550
HP® Mini 210-1076NR Netbook
HTC® Ozone™ with TALKS™ for Verizon Wireless
HTC Apache XV6700
Nokia 2605 Mirage
Samsung SCH-a670
Motorola Rapture™ VU30
Motorola Krave™ ZN4
Kyocera KPC650
Samsung SCH-a610
Kyocera KX444
Samsung SCH-i760
Kyocera K323
LG VENUS™
Motorola V710
Nokia 3589i
Samsung SCH-a310
Sharp KIN™ TWOm
Nokia 6215i
Motorola MOTORIZR Z6tv
Verizon Wireless XV6600 without Camera
Nokia 2128i
BlackBerry® 7250
Samsung SCH-a890
Verizon Wireless U630 PC Card
Verizon Wireless CDM 7075
Nokia 6315i
Motorola MOTO Q™ music 9m
HP® Mini 110-1046NR Netbook
Kyocera SE47
Samsung N150 Netbook
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Samsung SCH-a990
Motorola T730
HTC Touch Pro™
Samsung SCH-i830
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Motorola V276
Samsung SCH-a630
Motorola V276 Prepaid
Kyocera KX1v
Motorola T720
LG VX10
Samsung SCH-n330
Samsung SCH-u620
Motorola Q™
Motorola V325xi
BlackBerry® 7750
Samsung Saga™
Motorola C333
Verizon Wireless V620
Kyocera KX2
Motorola V265
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG Chocolate®
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola C343
Verizon Wireless V640
Kyocera KWC 2325 Prepaid
Samsung SCH-a530
Sharp KIN™ ONEm
Nokia 2285
Lumia 2520 Prepaid
Motorola V120e
Samsung SCH-i730
Motorola MOTOSLVR L7C
LG VX4700
Samsung SCH-a970

Prepaid Plans and Service FAQs

[FAQs]

General Information
  1. What is Verizon Wireless prepaid service?

    Prepaid service is a wireless option that lets you pay in advance for monthly, per-minute or per-text usage on your mobile device. There's no credit check, deposit or long-term contract required like you'd have with a standard monthly account (which gives you a bill for your usage at the end of each month).

    You can pay as you go and only pay for the minutes or texts you use, or you can choose from a monthly or daily plan that includes an allowance for a set price. As your balance gets low or your expiration date approaches, you can make a payment to your account to keep your service active.

    Managing your prepaid account is convenient, and you can do it anytime online or from your smartphone:



  2. Where can I use my prepaid service?

    Prepaid service is available in the Prepaid Rate and Coverage Area. Refer to our Coverage Locator for a map of where prepaid service is available.

    Calls made or received outside of this calling area will be charged at a roaming rate. See the Prepaid International page for rate details.



  3. What features are available with my prepaid service?

    Your prepaid service includes:


    Optional features** include:


    Visit the Media Store for more information.

    * Voice Mail may not be available in some areas. Voice mailboxes not set up within 60 days will be canceled. Airtime and other charges are incurred when using Voice Mail from your mobile phone. Mobile to Mobile Calling minutes don't apply to Voice Mail retrievals, and you'll be charged to maintain your connection to Voice Mail. Verizon Wireless is not responsible for missed messages or deletions of messages from your voice mailbox, even if you have saved them.
    **Additional charges may apply for these services.



  4. What phones can I use with Verizon Wireless prepaid service?

    You can view all prepaid phones and other devices that are available for purchase on our Prepaid Shop page.

    You can also check the prepaid eligibility of a phone you already have online:

    1. Go to the Activate Your Device page.
    2. Scroll down to the Start Your Device Activation section.
    3. Follow the steps listed to locate and enter your Device ID.
    4. Click Check Your Device.


    If your device is compatible with any prepaid plans, the plans will be listed for you.



  5. Can I use a phone that was previously used on a monthly billing plan on prepaid service?

    Many devices are eligible to transfer from a standard monthly account to a prepaid account. You can check to see if your device is eligible online:

    1. Go to the Activate Your Device page.
    2. Scroll down to the Start Your Device Activation section.
    3. Follow the steps listed to locate and enter your Device ID. For 4G devices, you'll also be prompted to enter your SIM Card ID.
    4. Click Check Your Device.


    If your device is compatible with any prepaid plans, the plans will be listed for you.

    If your phone isn't compatible with our network, you'll need to purchase a new phone to activate prepaid service.



  6. Can I bring my iPhone to a prepaid plan?

    Yes, an active or inactive Verizon Wireless iPhone can be activated on certain prepaid plans. You can check complete eligibility of your iPhone online to see what plans it's compatible with.



  7. What prepaid plans are available?

    There are two general types of prepaid plans:

    • Monthly Plans: Plans for smartphones and basic phones that include a flat monthly access fee and an allowance for minutes, text and data usage
    • Pay As You Go Plans: Daily or per-minute plans for basic phones that let you pay for only the minutes, text and data you use

    There are several pricing options available for each of these types of plans. Go to our Prepaid Shop page to view all the options and find the right plan that fits your needs.



  8. How do I get a prepaid plan?

    You can sign up for a prepaid plan online or by visiting a Verizon Wireless store, authorized agent or retailer.



  9. How do I activate my new Verizon Wireless prepaid phone?

    There are a few ways you can activate your new prepaid phone:

    • Online
    • From your prepaid phone: Follow the prompts to activate when you turn on the phone or call *22898


  10. Can I call international locations with my prepaid service?

    Yes, with prepaid service you can make calls to international locations at your per-minute rate plus the per-minute charges found on the Prepaid International page.

    International networks can change frequently, so certain locations may not be available at all times, and the pricing is subject to change without notice. Unlimited Night and/or Weekend Minutes don't apply to international calls.



  11. Can I call directory assistance (411 Search) from my Verizon Wireless prepaid phone?

    Yes, you can call 411 from your prepaid phone. A live operator will assist you when you request numbers, addresses and information for anything from restaurants and movies to the nearest florist. Calls to 411 Search are $1.99/call plus airtime.



  12. Am I charged for retrieving my Voice Mail messages from my prepaid phone?

    Yes, you'll incur airtime and other charges when retrieving Voice Mail messages from your prepaid phone. Mobile to Mobile Calling minutes don't apply to Voice Mail retrievals.



Replacement of ALLSET PLANS
  1. What is the difference between the ALLSET PLANS and the new monthly plans?

    The new monthly plans have all the benefits of the ALLSET PLANS - unlimited talk and text, no annual contract and no hidden fees - but they now come with more data at no additional cost. These monthly plans will no longer go by the name ALLSET PLANS.

    In addition, you'll still have the option of purchasing data packages (formerly called BRIDGE DATA) at any time if you need more data.



  2. Can I renew my ALLSET PLAN for another month?

    No. The ALLSET PLANS are being replaced by the improved monthly plans, giving you more data for the same price. To avoid confusion and ensure you're getting the best value, ALLSET PLANS are no longer available for renewal.

    You'll still have all the benefits of your ALLSET PLAN. Simply choose the new prepaid monthly plan of the same price, and you'll also get more data at no additional cost.



  3. I have an ALLSET PLAN. How do I switch to a new monthly plan?

    When it's time to renew your prepaid plan, simply select the new monthly plan that was the same price as your ALLSET PLAN.

    You'll automatically be given a larger monthly data allowance for no additional charge. You don't have to take any other steps to switch to the new plan.

    Note: We recommend you wait until close to your renewal date to switch to the new monthly plan because you'll lose any data from your current monthly allowance that you haven't used.



  4. Will my unused BRIDGE DATA carry over to the new monthly plan when I switch from my ALLSET PLAN?

    Yes. If you switch from an ALLSET PLAN to a new prepaid monthly plan, any unexpired BRIDGE DATA you have on your account will carry over to the new plan.



Prepaid Monthly Plans
  1. What are prepaid monthly plans?

    Monthly plans (formerly ALLSET PLANS) are prepaid plans that are available for both smartphones and basic phones. They give you the freedom and flexibility to enjoy all the features of your phone with no annual contract or hidden fees.

    With a monthly plan, you'll pay a set monthly access fee in advance to use your phone. You'll have an allowance of minutes, texts and data that you can use during that monthly cycle for no additional charge. To renew your plan for another month, you simply pay the next access fee prior to your monthly renewal date. Monthly plans renew on the same date every month, regardless of how many days there are in the month.

    There are different pricing and allowance options to choose from, so you can find the right plan to meet your needs.

    Learn more about:



  2. What monthly plan options are available for prepaid smartphones?

    There are 2 monthly plan options for prepaid smartphones:

    • $45 Monthly plan: You'll pay a $45 monthly access fee upfront, which includes:
      • Unlimited Talk & Text
      • 1 GB of data
    • $60 Monthly plan: You'll pay a $60 monthly access fee upfront, which includes:
      • Unlimited Talk & Text
      • 2.5 GB of data


    Plus, you can purchase data packages (formerly called BRIDGE DATA) during the month if you reach your data limit and need more.

    For more details, go to our Prepaid Shop page and select Smartphones.



  3. What monthly plan options are available for prepaid basic phones?

    We have a $35 monthly plan available for prepaid basic phones. You'll pay a $35 monthly access fee upfront, which includes:

    • Unlimited Talk & Text
    • 500 MB of data

    Plus, with both of these options, you can purchase data packages (formerly called BRIDGE DATA) during the month if you reach your limit and need more.

    For more details, go to our Prepaid Shop page and select Basic Phones.



  4. What are prepaid data packages?

    Data packages are additional data allowances that you can purchase for your prepaid monthly plan. If you'd like to add additional data to your plan or you reach your data limit, data packages are available for purchase at any time during the month.

    Choose from a variety of data package options:

    • 500 MB for $5 (30-day expiration)
    • 1 GB for $10 (90-day expiration)
    • 3 GB for $20 (90-day expiration)


  5. How much data do I need with my prepaid plan?

    Most smartphones on our network average between 1 and 2 GB of data each month. The chart below will give you an idea of how much data is used for many common activities.

    When signing up for a new data plan, we recommend that you look at your history of data usage in My Verizon if you have any. You can also use our Data Calculator to help you estimate what your monthly data usage might be.

    Email (Text Only)
    10 KB
    Web Access (Internet & Intranet)
    400 KB
    Audio Streaming on a Smartphone
    60 MB/hr
    Audio Streaming on a Basic Phone45 MB/hr
    Audio Track Download (3.5 min at 192 kbps)7 MB
    3G Video Streaming
    250 MB/hr
    3G Verizon Video & NFL Mobile Streaming125 MB/hr
    3G Video Calling
    120 MB/hr
    4G Video Streaming350 MB/hr
    Digital Photo Download/Upload (Hi-Res)3 MB
    Navigation Turn-by-Turn Directions5 MB/hr


    1 MB = 1,024 KB
    1 GB = 1,024 MB



  6. How can I monitor my data usage on my prepaid account?

    You can check your usage anytime a number of ways:



  7. Can I bring my own phone to a monthly plan?

    Yes, you can bring any active or inactive Verizon Wireless device* or basic phone to a monthly plan. For more information, visit the Activate Your Prepaid Phone Online page.

    *Excludes Windows Mobile® and push-to-talk devices (excluding BlackBerry® push-to-talk, which can be activated).



  8. Can I purchase "pay as you go data" if I don't pay the full monthly access fee of my monthly plan?

    No. Only active and funded monthly plans can use data. You'll need to pay your full monthly access fee to use data on your device. There's no "pay as you go" data rate.



Pay As You Go Plans
  1. What are Pay As You Go prepaid plans?

    Pay As You Go plans are prepaid plans for basic phones that let you pay for only the minutes, texts and data you use. Rather than purchasing a set monthly allowance, you pay individually for each minute you're on a call and each text message you send or receive. Data usage on Pay As You Go plans is charged per day instead of per GB or MB.

    If you don't use your mobile phone a lot or you like to have an extra phone on hand in case of emergencies, Pay As You Go plans are a great option to consider.

    There are two general types of Pay As You Go plans:

    • Per Minute Plan: Pay for each minute of voice usage and each text message sent or received, with no daily access fee
    • Per Day Plan: Pay a daily access fee for each day you use your phone and get lower or unlimited per-minute and per-text rates


    All Pay As You Go plans charge for data usage on a per-day basis.

    View available Pay As You Go & Daily plans:

     

    Feature$1.99 Unlimited Talk Daily Plan$0.99 Daily PlanBasic Daily Plan
    Daily Access Fee$1.99$0.99No Daily Access Fee
    Mobile to MobileUnlimitedUnlimited$0.25/minute
    Anytime MinutesUnlimited$0.10$0.25/minute
    Night and WeekendUnlimited$0.10$0.25/minute
    Mobile Web$0.99/daily$0.99/daily$0.99/daily
    Text Messaging$0.02$0.10$0.20
    Picture and Video Messaging$0.25$0.25$0.25


  2. What is the daily access fee for prepaid plans, and how is it applied?

    The daily access fee is what you're charged daily to use your prepaid phone if you have certain Pay As You Go or other daily prepaid plans. The daily fee on these plans is charged and deducted from your account only on days you use your phone, and it's valid until 11:59 PM.



  3. What are the rates for Pay As You Go prepaid plans?

    The rates vary based on which prepaid plan you have. You can find rates for available plans on the Prepaid Plans page.

    You can also see specific rates for the prepaid plan you currently have on the My Plan page in My Verizon.



  4. Do I receive unlimited night and weekend minutes with prepaid service?

    Night and weekend minutes are included with the $1.99 Prepaid Unlimited Talk Daily Plan. These hours are limited to:

    • Night Hours: Mon - Fri, 9:01 PM - 5:59 AM
    • Weekend Hours: Midnight Sat - 11:59 PM Sun


    Night and weekend minutes are $0.10/minute on the $0.99 Prepaid Daily Plan.

     



  5. Can I add a data package to my Pay As You Go prepaid plan?

    You can use data with all Pay As You Go plans. It's charged on a per-day basis, rather than per GB or MB. There aren't currently any other data options available for Pay As You Go plans.



Making Payments
  1. How do I make payments to my prepaid account?

    There are a number of ways you can refill your prepaid account:

    • Online from a computer: Go to the Payment page in My Verizon for Prepaid

      To learn more, visit the Payment section of the My Verizon for Prepaid FAQs and How to Use Guide.

    • My Verizon Mobile: Access My Verizon Mobile on your smartphone or basic phone*

      To learn more, visit our My Verizon Mobile for Prepaid Smartphones FAQs.

    • Auto Pay: Set up Auto Pay in My Verizon to automatically refill your account the same time each month or when it reaches a specific amount

    • From your phone: Call *611 from your mobile phone with any major credit or debit card (Visa®, Discover®, American Express® or MasterCard®) to refill instantly.

    • Verizon Wireless store or authorized retailer: Visit a store to purchase a Refill Card or PIN


    *Requires a phone that's compatible with Mobile Web.



  2. How long does it take for a payment to be applied to my prepaid account?

    All payments are immediately applied to your account.



  3. When do payments I've made to my prepaid account expire?

    Once applied to your account, payments expire as follows:

    Payment Amount
    Expires In
    $15 - 29.99
    30 days
    $30 - 74.99
    90 days
    $75 - 99.99
    180 days
    $100 or more
    365 days


    If you make a payment to your account before your expiration date, any unused balance will carry over and expire on your new expiration date.



  4. What is Auto Pay and how does it work for a prepaid account?

    Auto Pay is a service that lets you set up automatic payments for your prepaid account. You can choose to have payments made to your account on a specific day of the month or when your account reaches a certain dollar amount. Your payments will be deducted automatically from a credit card (Visa, Discover, American Express or MasterCard only).

    There are two types of Auto Pay:

    • Pay by Day of the Month: Select which day(s) of the month to automatically make payments to your account.You can set up to 5 days each calendar month to have a payment automatically applied.

      Note: The minimum payment that can be made is $15, and the maximum payment is $250.
    • Pay by Low Balance: Select a payment amount to be automatically applied to your account when your balance reaches or drops below $5, or 2 days before your expiration date

      Note: Pay by Low Balance is only available for payments made with a major credit card. Debit and co-branded cards are not eligible for Auto Pay by Low Balance at this time.


    If you're signed up to make payments on a particular day of the month and run out of minutes prior to your next Auto Pay date, you can make an additional payment to add more money to your account.



  5. How do I set up Auto Pay for my prepaid account?

    You can set up Auto Pay in either of the following ways:

    • Online: Go to the Auto Pay Options page in My Verizon to set up and manage Auto Pay

    • From your mobile phone
    1. Call *611.
    2. Select Automatic Payment Options.
    3. Follow the prompts to set up Auto Pay.


    You've successfully set up Auto Pay.



  6. Where can I purchase a refill card for my prepaid account?
  7. How do I add a refill card or PIN to my prepaid account?

    You can add a refill card or PIN to your account in either of the following ways:



  8. What should I do if I can't use the refill card or PIN to add money to my prepaid account?

    If you're unable to use a refill card or PIN to add money to your account, please contact Prepaid Customer Service at (888) 294-6804.



  9. My prepaid plan has a monthly access fee. What if I can't pay the full amount on my due date?

    If you're on a monthly prepaid plan and you don't have enough funds in your account to cover the full monthly access fee, don't worry. As long as you have some money in your account, you can still talk and text at the after-allowance rates associated with your plan. You can find these rates on the My Plan page in My Verizon.

    However, you may not be able to use data if your monthly access fee hasn't been paid in full. Currently, there's no "pay as you go" data rates for monthly prepaid plans.

    Note: Your monthly access fee due date is different than your account expiration date, which is based on the last time you made a payment to your prepaid account. If you don't make a payment to your account before the expiration date, any remaining balance may be lost and you could lose your mobile number.



  10. What happens if I don't make a payment before the expiration date on my prepaid account?

    A new expiration date is set each time you make a payment to your account, and it's based on the amount you pay. View payment expiration chart.

    If you don't make another payment before the expiration date, any remaining balance on your account will be lost and you may not be able to keep your mobile number.



Managing Your Prepaid Account
  1. How can I view detailed account information for my prepaid account?

    You can view your account information in the My Verizon Mobile app on your phone or online from the My Verizon Home page.



  2. What are the rates and other plan details for my prepaid plan?

    You can see specific rates for the prepaid plan you currently have on the My Plan page in My Verizon.



  3. How can I get my account balance and expiration date for my prepaid plan?

    You can get your account balance and expiration date through any of the following methods:

    • My Verizon Mobile app on your prepaid phone
    • The My Verizon Home page online
    • Call the following # numbers from your prepaid phone airtime-free for account information:
      • #BAL (#225) - Account balance
      • #PMT (#768) - Payment information
    • Call (888) 294-6804 from any phone and follow the prompts


  4. Can I change my current prepaid plan to a new prepaid plan?

    If you have an eligible device, you can change your current prepaid plan anytime in a number of ways:


    If you don't have an eligible device, you can purchase a compatible prepaid phone and plan online or at a Verizon Wireless store.


    *Requires a phone that's compatible with Mobile Web.



  5. What happens when I change my monthly prepaid plan?

    You won't be able to carry over minutes or data allowances when you change your monthly prepaid plan. If you're currently enrolled in a monthly prepaid plan and would like to change to a different monthly plan, we suggest you make the change close to your renewal date.



International Long Distance
  1. Can I use my prepaid phone to make and receive calls and send and receive text messages with other countries from the US?

    Yes, you can use your prepaid phone to make and receive calls and send and receive text messages internationally while in the US. For service and availability, go to our International Services page.



  2. Are there prepaid international long distance calling packages available?

    Yes. Our Mexico & Canada Plan for Prepaid includes 1,000 minutes for $10/month, which you can use to call Mexico and Canada.

    Visit our Mexico & Canada Plan for Prepaid FAQs to learn more.



International Roaming
  1. Can I use my Verizon Wireless prepaid phone to make and receive calls and send and receive text messages when traveling internationally?

    Yes, you can use your prepaid phone to make and receive calls and send and receive text messages in:

    • Puerto Rico
    • Canada
    • Mexico
    • US Virgin Islands
    • Bermuda


    For service availability and rate information, visit the Prepaid International page.



  2. What are the rates for calls and text messages while traveling internationally?

    Rates for International Roaming vary by location. Please check the Prepaid International page to view the rates for a specific destination.



  3. How do I make a call or send a text message when traveling internationally?

    The dialing pattern you should use depends on the destination of your call or message. Please refer to our Trip Planner online tool for detailed dialing instructions for the destination you're traveling to.



  4. Is there anything I need to do before I can use my prepaid phone on an international trip?

    If you're going to travel abroad to any of the available countries, you should update the roaming capabilities of your prepaid phone before you leave. To do this, call *228 from your prepaid phone.



  5. How do I access Voice Mail from my prepaid phone while traveling internationally?

    To check your Voice Mail while roaming with your prepaid phone:

    1. Call your mobile number.
    2. Press or tap the # key.
    3. Follow the prompts.


    You've successfully accessed your Voice Mail.



  6. Will all of my prepaid features be available while traveling internationally?

    Certain features are subject to local capabilities and may not be available while roaming internationally.



  7. How do I contact Prepaid Customer Service while traveling internationally?

    If you need assistance with your prepaid service while traveling internationally, you can call Prepaid Customer Service at (888) 294-6804.

    Apple and iPhone are registered trademarks of Apple Inc. BlackBerry and related trademarks, names and logos are the property of BlackBerry and are registered and/or used in the U.S. and countries around the world. Used under license from Research In Motion Limited. Windows Mobile is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.



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