Account Support

Understanding Account Owners, Account Managers and Account Members

The Account Owner has unlimited access to account transactions and information online (My Verizon) and through Customer Service. Account Managers are individuals who have been given permission by the Account Owner to make changes to the account either online or when calling Customer Service. Account Members are all others on the account who register their mobile numbers online. Learn More

Why use Alerts?

Alerts keep you informed about important activities on your account. You can set preferences in My Verizon to receive an email or text message when your bill is ready, when changes have been made to your plan or features, when payments have posted and more.

What is My Documents and Receipts?

My Documents and Receipts is a page within My Verizon where your important account documents, receipts and mail-in rebate forms are stored. These documents can be viewed and / or downloaded as PDF files from within My Verizon. Learn more.


    Not finding what you need?

    Visit the Contact Us page for further support