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Push To Talk FAQs

[FAQs]

General Information
  1. What is Push to Talk?
    Push to Talk (PTT) is a 2-way radio-type service that provides simple communication with the push of a button. A Push to Talk capable phone and subscription to either a Verizon Wireless voice plan with a Push to Talk feature or the Push to Talk Only plan is required for all PTT subscribers.


  2. Which phones are enabled with Push to Talk?

    View our current line-up of Push to Talk phones available at VerizonWireless.com.



  3. Where will my Push to Talk service work?

    For Push to Talk on basic phones, you can connect directly with other Verizon Wireless Push to Talk subscribers while you are in the National Enhanced Services Rate and Coverage Area.

    For Push to Talk on BlackBerry® devices you can connect directly with other Verizon Wireless Push to Talk subscribers while you are in the National Enhanced Services Rate and Coverage Area and the Extended National Enhanced Services Rate and Coverage Area. International roaming capabilities are also available in some CDMA countries, however the Push to Talk experience may not be ideal. Additional fees may apply with Push to Talk roaming Internationally.

    For details, please visit our Coverage Locator.



  4. What happens when I receive a regular voice call while using Push to Talk?

    While you are using your Push to Talk service, you will not be interrupted if another person tries to call you. Incoming regular voice calls will go directly to your voice mail. You will not notice a change during your Push to Talk call.



  5. What happens when I receive a Push to Talk call while on a regular voice call?
    If you receive a Push to Talk call while you are on a regular voice call, your voice call will not be interrupted. You will not receive any indicators that you missed a Push to Talk call. The person who tried to call you using Push to Talk will receive a message indicating that you were unavailable.


  6. Will my regular voice calls be interrupted when I receive a Push to Talk alert?

    No, your regular voice call will not be interrupted when you receive a Push to Talk alert. The person sending you the Push to Talk alert will receive a notice indicating that you were unavailable.



  7. Will I be charged Airtime for my Push to Talk calls?

    Push to Talk service includes unlimited one-to-one and group Push to Talk calls for a low monthly access fee.

    For BlackBerry® subscribers additional fees may apply with Push to Talk roaming internationally. You may not have optimal performance while roaming internationally. To avoid these charges and performance issues you may disable Push to Talk when travelling abroad.



  8. How do I make a Push to Talk call to someone who is not already in my Push to Talk contact list?

    To make a Push to Talk (PTT) call to someone who is not on your Push to Talk contact list, enter the person's 10-digit mobile number (the 3-digit area code and the 7-digit mobile number), and press and hold the "PTT" button. If you add a 1 before the area code, or only dial the 7-digits (forgetting the area code), the call will not complete.



  9. Do I need to have a special Push to Talk phone number?

    No, you do not need a special Push to Talk phone number; you only need one Verizon Wireless mobile telephone number for both voice calls and Push to Talk calls.



  10. How can I disable Push to Talk temporarily?

    To disable your Push to Talk temporarily, simply disable the Push to Talk mode on your phone. Others will see you as unavailable during this time. Remember to enable the Push to Talk mode to start receiving Push to Talk calls.



Push to Talk on BlackBerry Devices
  1. How can I add Push to Talk to my BlackBerry® Tour™?

    For step by step instructions for setting up your BlackBerry Tour with PTT, please refer to our How to Guide (*PDF).

    *To view the PDF, you may need to download the free Adobe Acrobat Reader.



  2. Where is the PTT button on my BlackBerry® device?

    The left convenience key will default to the PTT button when the Push To Talk application is downloaded to your device. This key must be set as the PTT button in order for Push to Talk to work on your device.



  3. I use Push to Talk, and I reset the left convenience key on my BlackBerry® device. What do I do?

    The left convenience key is the only button that can be used for Push To Talk. For instructions on how to set this key, please refer to our How to Guide (*PDF).

    *To view the PDF, you may need to download the free Adobe Acrobat Reader.



Contact Management
  1. How do I set up my Push to Talk Contact Lists?

    You can manage your individual and group contact lists on your Push to Talk device or on the Verizon Wireless Push to Talk Contact Management website.

    My Business Account and Verizon Enterprise Center Users

    For details on how to set up Push to Talk contact lists and groups using the Enterprise Contact Management website, please refer to the Push to Talk User Guide (PDF*).

    *To view the PDF, you may need to download the free Adobe Acrobat Reader.



  2. How many individual contacts can I establish in my Push to Talk Contacts List?

    You may establish up to 500 different individual contacts.



  3. How many groups can I establish in my Push to Talk Contacts List?

    You may establish up to 100 different group contacts.



  4. How many individuals can be included in a Push to Talk Contacts List group?

    You may include up to 50 individuals in each group.



  5. When will contact name changes performed in My Business Account or Verizon Enterprise Center appear on my Push to Talk handset?

    Contact name changes performed online may take up to 24 hours to appear on your handset.



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