Select Your Device
Moto Z Droid Edition
Moto Z Force Droid Edition
Apple® iPhone® 6
Samsung Galaxy S® 5
Apple® iPhone® 6s Plus
Apple® iPhone® 6 Plus
Samsung Convoy™ 3
Apple® iPhone® 6s
Samsung Galaxy S® 6
Apple® iPhone® 5s
Samsung Galaxy S7
Samsung Galaxy S® 4
Samsung Galaxy Note® 4
Samsung Galaxy S7 edge
Apple® iPhone® 5c
Samsung Galaxy Note5
DROID TURBO 2
DROID MAXX by MOTOROLA
Verizon Ellipsis™ Jetpack®
Samsung Galaxy Core Prime™
Apple® iPhone® 5
Droid Turbo in Ballistic Nylon
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
LG G3
Droid Turbo by Motorola
LG G4™
Samsung 3G Network Extender
Apple® iPhone® 4s
Verizon Ellipsis™ 7
Apple® iPad® 2
Apple® iPhone® SE
Apple® iPhone® 4
Verizon Ellipsis® 8
Samsung Galaxy S® 6 edge
Verizon Jetpack® MiFi® 6620L
DROID MAXX 2
Samsung Galaxy S® III
Samsung Galaxy Note® 3
Samsung Galaxy S6 edge +
DROID MINI by MOTOROLA
LG Revere® 3
LG Cosmos™ 3
LG G2
LG G Vista
Samsung Galaxy J1™ Prepaid
Samsung Gusto® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
HTC One® (M8)
DROID RAZR M by MOTOROLA
Verizon MiFi® 4G LTE Global USB Modem U620L
LG V10™
Brigadier™ by Kyocera
Samsung Galaxy J3 (2016)
LG Extravert™ 2
Ellipsis™ Jetpack® MHS800L
Casio G'zOne Commando®
Pantech 4G LTE Global USB Modem UML290
Verizon Wireless Home Phone
HTC Desire® 526
DROID ULTRA by MOTOROLA
LG G5
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG Optimus Zone™ 3 Prepaid
DuraXV
Casio G'zOne Commando® 4G LTE
Verizon 4G LTE Broadband Router with Voice
HTC One M9
Samsung 4G LTE Network Extender
LG G Pad 8.3 LTE
Casio G'zOne Ravine® 2
Samsung Galaxy J3 V
Samsung Galaxy S® 4 mini
Samsung Galaxy Note® II
GizmoPal™
Verizon 4G LTE USB Modem 551L
Galaxy Note® Edge
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Sony Xperia® Z3v
LG K4™ LTE
HTC Desire® 626
Transpyre™ Prepaid
LG K8 V
DROID TURBO 2 - Designed by You
Moto X™ by Motorola
Microsoft Lumia 735
Moto E™ Prepaid
Nokia Lumia 928
Nexus 6
Samsung Convoy™ 2
Moto G™ by Motorola
Samsung Brightside™
Moto X™ (2nd Gen.)
Verizon 4G LTE USB Modem UML295
LG Exalt™
Samsung Gusto® 2
hum by Verizon
Verizon Ellipsis® 10
GizmoPal® 2 by LG
GizmoGadget™ by LG
Samsung Convoy® 4
Nokia Lumia 822
BlackBerry® Bold™ 9930 smartphone
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Nokia Lumia Icon
Verizon 4G LTE Broadband Router
Samsung Intensity™ II
HTC One®
iPad® Pro
Verizon Wireless AirCard® 595
Gear S2
LG Revere®
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
LG Optimus Zone™ 2 Prepaid
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Terra™
LG Cosmos™ 2
DROID RAZR by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Optimus Exceed™ 2
LG Octane™
Verizon LTE Internet and Home Phone
Blackberry Classic
Lucid™3 by LG
Samsung Galaxy Tab® 2 (7.0)
Samsung Galaxy S® III mini
DROID RAZR MAXX HD by MOTOROLA
Samsung Intensity™ III
HTC One® (M8) for Windows®
DROID INCREDIBLE 4G LTE by HTC
Gear S®
iPad® Air 2
LG Revere® 2
LTE Internet (Installed)
Samsung Convoy™
Lancet™ for Android™
Verizon SureResponse®
HTC 10™
Lancet™
LG Accolade™
Watch Urbane™ 2nd Edition LTE
PRIV™ by Blackberry®
DROID RAZR MAXX by MOTOROLA
DROID RAZR HD by MOTOROLA
DROID DNA by HTC
LG enV®3
LG Exalt™II
Apple® iPad® mini with Retina display
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
LG G Pad™ X8.3
Apple® iPad® Air™
G Pad™ 10.1 LTE
HTC One® remix
Samsung Galaxy Tab S2
Samsung Gusto®
Casio G'zOne Ravine®
LG Cosmos™
G Pad™ 7.0 LTE
Enact™ by LG
Apple® iPad® with Wi-Fi + 4G
Samsung Galaxy Stellar™
Galaxy Tab E (8.0)
Verizon Wireless USB760 Modem
Kyocera DuraXV+
Samsung Galaxy Tab® 4 (10.1)
BlackBerry® Z30 smartphone
Ellipsis® Kids
Apple® iPad® mini
Motorola RAZR V3m
LG VX8300
DROID BIONIC by MOTOROLA
DROID 4 by MOTOROLA
DROID by MOTOROLA
Microsoft Surface 3
DROID 3 by MOTOROLA
Galaxy Nexus by Samsung
Lucid™ by LG
DROID INCREDIBLE 2 by HTC
DROID X by MOTOROLA
iPad Pro™ (9.7-inch)
Samsung Galaxy™ Stratosphere™ II
Samsung Illusion™
LG Extravert™
Hydro ELITE by KYOCERA
DROID X2 by MOTOROLA
BlackBerry® Bold 9650 smartphone
Samsung Galaxy Tab® 2 (10.1)
Samsung Galaxy Tab®
Google Nexus 7
Lucid™2 by LG
Samsung Haven™
Motorola Barrage™
LG Vortex™
Samsung Galaxy Tab® 4 (8.0)
HTC One® max
Verizon MiFi™2200 Intelligent Mobile Hotspot
LG 4G LTE USB Modem VL600
Galaxy Tab E
Motorola MOTO™ W755
HTC Desire® 612
Samsung Alias™ 2
LG Optimus Zone™
Samsung Intensity™
LG enV®2
Pantech Hotshot™
iPad® mini 4
LG enV® TOUCH
LG VX5500
Delphi Connect with 4G LTE Mobile Hotspot
Windows Phone 8X by HTC
Pantech Jest™ 2
Casio G'zOne Boulder®
Apple® iPad® with Retina display
Samsung Fascinate™
Pantech Breakout™
Moto X™ - Designed by You (2nd Generation)
Samsung Smooth™
BlackBerry® Tour™ 9630 smartphone
Pantech Perception™
Samsung Galaxy Note® Pro
BlackBerry® Bold™ 9930 smartphone without camera
Motorola XOOM™ 4G LTE
Moto X™ - Designed by You
LG Cosmos™ Touch
Samsung Galaxy™ Stratosphere™
Verizon Wireless UMW190 Global USB Modem
Samsung ATIV SE™
Spectrum™ 2 by LG
DROID CHARGE by SAMSUNG
LG VX8360
Samsung Knack™
LG Migosm
Samsung Galaxy Tab® (10.1)
Nokia Lumia 2520
THUNDERBOLT™ by HTC
Sony Xperia® Z2
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
ZenPad™ Z8
Pantech Marauder™
Samsung Galaxy Legend™
DROID 2 GLOBAL by MOTOROLA
Samsung Galaxy Tab® S
Verizon Converged VOIP Device
Intuition™ by LG
Samsung ATIV Odyssey™
Casio G'zOne Brigade®
DROID INCREDIBLE by HTC
Samsung SCH-u340
Motorola W385
iPad® mini 3
Verizon Wireless AirCard® 595U USB Modem
LG VX5400
Dell™ Vostro™ V13 Laptop
Samsung Gear S2 classic
Verizon Wireless UM175 USB Modem
HTC Rhyme™
DROID 2 by MOTOROLA
Casio G'zOne Rock™
Luge™ by Motorola Prepaid
Samsung Galaxy Note® 10.1
Verizon Wireless USB720 Modem
HTC Rezound™
Samsung Galaxy Tab® (7.7)
Verizon Wireless G'zOne Type-S
Samsung Galaxy Camera®
DROID PRO by MOTOROLA
BlackBerry® Pearl™ Flip 8230 smartphone
BlackBerry® Curve™ 9330 smartphone
LG Voyager™
Samsung Galaxy View
Samsung Galaxy Note® 10.1 2014 Edition
Samsung SCH-u410
Motorola MOTO™ VU204
LG Ally™
Verizon Wireless Escapade®
LG VX8350
BlackBerry® Storm2™ 9550 smartphone Prepaid
BlackBerry® Curve™ 8530 smartphone
Blackberry Classic Non-Camera
Samsung Reality™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Delphi Connect
BlackBerry® Curve™ 8330 smartphone
Samsung Juke
Revolution™ by LG
Motorola Adventure™ V750
LG Enlighten®
Spectrum™ by LG
Apple® iPad®
Samsung Alias™
HTC Trophy™
Verizon Wireless Coupe™
LG VX5300
LG Dare™
Pantech Crux™
G'zOne Boulder™ Black and Silver
LG Chocolate® Touch
Verizon Wireless UM150 USB Modem
Samsung SCH-u430
Casio G'zOne Ravine® 2 Non-Camera
HP Spectre x2
Sony Xperia® PLAY
BlackBerry® Torch™ 9850 smartphone
Verizon Wireless USB727 Modem
Verizon Wireless PC5750 PC Card
Pantech Caper™ Prepaid
Verizon Wireless CDM8975
Casio EXILIM
LG VX5200
LG Chocolate® 3
Samsung Gem™
Motorola Entice™
LG Chocolate®
Motorola W315
Motorola MOTOKRZR K1m
Sierra Wireless AirCard® 555D
BlackBerry® Curve™ 9370 smartphone
BlackBerry® 8830 World Edition smartphone
Samsung Zeal™
Samsung Omnia® II
HP® Pavilion dm1-3010nr Notebook
LG Optimus Exceed™ Prepaid
Samsung SCH-a930
Samsung SCH-a650
BlackBerry® Curve™ 9310 smartphone
LG VX6100
Motorola E815
Samsung SCH-u540
Motorola MOTO™ Z6c World Edition
Motorola V325i
DROID ERIS by HTC
LG VX3300
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG Clout™
LG VX3200
LG VX8100
Nokia 2705 Shade™ Non-Camera
DROID XYBOARD 10.1 by MOTOROLA
Motorola RAZR V3c
Sharp KIN™ ONE
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
LG VX4650
Samsung Continuum™
LG enV®
LG Versa™
Samsung SCH-a870
Sierra Wireless AirCard® 580
Samsung Gleam®
Samsung Rogue™
Jest™
Motorola DEVOUR™ with MOTOBLUR™
Pantech PN-215
LG VX4500
Verizon Wireless V740 ExpressCard
HP® Mini 1151NR Netbook
Motorola XOOM™
Verizon Wireless Razzle™
Verizon Wireless CDM8950
Gateway® LT2016u Netbook
Motorola Rival™
Samsung SCH-a670
Samsung N150 Netbook
DROID XYBOARD 8.2 by MOTOROLA
Motorola V325
LG VX8700
Samsung SCH-a950
LG Glance™
Motorola CITRUS™
Samsung Sway™
Nokia 6205
Verizon Wireless Adamant™
Samsung SCH-u550
Motorola MOTO™ Z6cx World Edition without Camera
Pantech PN-820
Motorola MOTO Q™ 9c
LG VX6000
Sharp KIN™ TWO
LG Fathom®
Nokia 2366i
Samsung FlipShot®
DROID R2D2 by MOTOROLA
Motorola Krave™ ZN4
Motorola RAZR V3m in Gray
Verizon Wireless Salute™
HP® Mini 110-3098NR Netbook
HP® Pavilion dm1-2010nr Entertainment Notebook
Spartan GoCam™
LG VENUS™
Nokia 6215i
Nokia 7705 Twist™
Samsung Trance™
Samsung Omnia®
Samsung SCH-i760
Nokia 7205 Intrigue™
HP® Mini 210-1076NR Netbook
Sharp KIN™ ONEm
Nokia 2705 Shade™
Verizon AD3700 Global USB Modem
Motorola MOTORIZR Z6tv
Samsung i700 Pocket PC
Verizon Wireless Blitz® Prepaid
Motorola Q™
LG VX9400
Samsung SCH-a630
Samsung SCH-a850
Motorola V60s
Samsung SCH-i730
Motorola V325xi
Motorola T730
Verizon Wireless USB1000 Global USB Modem
Verizon Wireless PN-300
Verizon Wireless CDM 7075
Kyocera KX1v
Motorola V265
Nokia 2128i
Compaq® Mini CQ10-688nr Netbook
Nokia 3589i
Sharp KIN™ TWOm
LG V
HTC Touch Pro™
Verizon XU870 Global ExpressCard®
HP® Mini 311-1037NR Netbook
Motorola MOTOSLVR L7C
Nokia 6315i
Verizon Wireless V640
Nokia 6236i
BlackBerry® 7250
Samsung SCH-a795
Samsung i600 Smartphone
Kyocera KX414
Samsung SCH-a310
Kyocera KX444
HTC Apache XV6700
Motorola C333
Samsung Renown™
Pantech PN-210
Samsung SCH-a970
Nokia 2285
Motorola MOTO Q™ music 9m
Nokia 2605 Mirage
Kyocera SE47
Kyocera KX2
Motorola C343
LG VX4700
Motorola MOTORAZR maxx Ve
Motorola V276
Kyocera K323
Motorola Rapture™ VU30
Motorola V276 Prepaid
Kyocera KPC650
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Samsung SCH-u620
Samsung Galaxy Tab® 4
BlackBerry® 7750
Samsung Saga™
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Motorola T300p
Kyocera K404
Motorola V710
Nokia 6305i
Samsung SCH-a790
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Samsung SCH-a990
Samsung SCH-a530
Motorola V120e
HTC Merge®
Nokia 6015i Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung SCH-a890
Samsung Glyde™
Verizon Wireless U630 PC Card
Samsung SCH-i830
Motorola V65p

Activation & Initial Setup

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Replacement Program
[General Information]
See all your options for replacing your phone or tablet if it’s lost, stolen, broken, defective or otherwise in need of replacement.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Equipment Protection Programs
[General Information]
Learn about the different insurance and protection options for your device, including monthly cost, deductable and coverage.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:09
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Using My Verizon to Activate a Phone
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
How to Switch Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Getting Started with Your New Smartphone - Upgrade
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 2:00
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Activating Your BlackBerry Q10 - Existing Customers
[How to Use Guide]
Activating and Setting Up Your BlackBerry Q10 - Existing Verizon Wireless Customers
Activating Your BlackBerry Q10 - New Customers
[How to Use Guide]
Activating and Setting Up Your BlackBerry Q10 - New Verizon Wireless Customers

Back Up & Transfer Content

Back Up & Transfer Content Between Devices
[General Information]
Learn the simple way to back up and transfer content with Verizon Cloud and find out about other options.
USB Mass Storage - BlackBerry® Q10
[Device-Specific Instructions]
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Media Share - BlackBerry® Q10
[Device-Specific Instructions]
Transfer Files - Blackberry Media Manager
[Device-Specific Instructions]

Basics

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
How to Reset a Blackberry Smartphone
[Device-Specific Instructions]
Search BlackBerry® Knowledge Base
[Device-Specific Instructions]

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Remove the Battery - BlackBerry® Q10
[Device-Specific Instructions]
Soft Reset - BlackBerry® Q10
[Device-Specific Instructions]
A soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Battery Overview - BlackBerry® Q10
[Device-Specific Instructions]
Does the charger for the Blackberry Bold work with the Q10?
[Community]
Does the wall charger and car charger for the BlackBerry Bold work for the Q10?
Extend Battery Life - BlackBerry® Q10
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
BlackBerry® Q10 Simulator: Pairing with a Bluetooth® device
[Interactive Simulation]
Learn how to pair your BlackBerry Q10 with your Bluetooth device.
BlackBerry® Q10 Simulator: Turning Bluetooth® On and Off
[Interactive Simulation]
Learn how to turn Bluetooth functionality on and off with your BlackBerry Q10.
Bluetooth® On/Off - BlackBerry® Q10
[Device-Specific Instructions]

Calendar

Adjust Calendar Sync Settings - BlackBerry®
[Device-Specific Instructions]
BlackBerry® Q10 Simulator: Setting a Calendar Alarm
[Interactive Simulation]
Learn how to set a calendar alarm with your voice on your BlackBerry Q10.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Placing an International Call
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
View Call History - BlackBerry® Q10
[Device-Specific Instructions]
Delete Call History - BlackBerry® Q10
[Device-Specific Instructions]
Place a Conference Call - BlackBerry® Q10
[Device-Specific Instructions]
Plus (+) Dialing - BlackBerry Q10
[Device-Specific Instructions]
Smart Dialing - BlackBerry Q10
[Device-Specific Instructions]
Speed Dial - BlackBerry® Q10
[Device-Specific Instructions]
Airplane/Standalone Mode - BlackBerry® Q10
[Device-Specific Instructions]
Answer Options - BlackBerry® Q10
[Device-Specific Instructions]
BlackBerry® Q10 Simulator: Dialing by Voice
[Interactive Simulation]
Learn how to use voice commands to make a call on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Placing a Call to a Contact
[Interactive Simulation]
An interactive guide on how to place a call to a contact using your BlackBerry Q10.
BlackBerry® Q10 Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your BlackBerry Q10 to call a new number.
BlackBerry® Q10 Simulator: Returning to a Call
[Interactive Simulation]
Learn how return to a call on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between calls on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Teaching Kids How to Dial 911
[Interactive Simulation]
Discover how to teach kids to dial 911 on your BlackBerry Q10.
Dial a Number - BlackBerry® Q10
[Device-Specific Instructions]
Redial - BlackBerry® Q10
[Device-Specific Instructions]
Voice Activated Dialing - BlackBerry® Q10
[Device-Specific Instructions]

Camera, Photos & Videos

Share Media On/Off (DLNA) - BlackBerry® Q10
[Device-Specific Instructions]
BlackBerry® Q10 Simulator: Adjusting Video Setting for Messaging
[Interactive Simulation]
Learn how to adjust the video setting for sending in a message on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Burst Mode
[Interactive Simulation]
Learn how use to Burst Shot to take several pictures in rapid succession on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
Discover how to change the camera from rear to front-facing for video on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Changing the Camera from Rear to Front-Facing
[Interactive Simulation]
An interactive guide on how to change the camera from rear to front-facing on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Changing the Scene Mode on the Camera
[Interactive Simulation]
Discover how to change the Scene Mode on your BlackBerry Q10
BlackBerry® Q10 Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your BlackBerry Q10.
BlackBerry® Q10 Simulator: Sharing Videos
[Interactive Simulation]
A visual guide to sharing videos on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Sharing a Picture
[Interactive Simulation]
Learn how to share pictures using your BlackBerry Q10.
BlackBerry® Q10 Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your BlackBerry Q10.
BlackBerry® Q10 Simulator: Turning the Flash On and Off
[Interactive Simulation]
An interactive guide on how to turn the flash for the camera on and off on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Zooming In and Out
[Interactive Simulation]
Learn how to zoom in and out for video on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Zooming in and out
[Interactive Simulation]
Discover how to zoom in and out with the camera on your BlackBerry Q10.
Play/Copy Media (DLNA) - BlackBerry® Q10
[Device-Specific Instructions]
View Pictures/Videos - BlackBerry® Q10
[Device-Specific Instructions]

Contacts

Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
How to Transfer Contacts on BlackBerry Devices without Backup Assistant
[How to Use Guide]
How to transfer contacts on BlackBerry® devices without Backup Assistant.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
BlackBerry® Q10 Simulator: Adding a Contact
[Interactive Simulation]
Learn how to add a contact to your contact list on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Adding a Picture to a Contact
[Interactive Simulation]
Discover how to add a picture to an existing contact on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Deleting a Contact
[Interactive Simulation]
A step-by-step guide for deleting a contact on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Viewing a Missed Call and Adding as a Contact
[Interactive Simulation]
Discover how to view a missed call and add it as a contact on your BlackBerry Q10.
Caller-ID Image - BlackBerry® Q10
[Device-Specific Instructions]
Create Groups in Address Book - BlackBerry®
[Device-Specific Instructions]
Manage Contacts - BlackBerry® Q10
[Device-Specific Instructions]

Data

Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Data Roaming - BlackBerry® (7.x and Lower)
[Device-Specific Instructions]
Data Roaming - BlackBerry® Q10
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Data Services - BlackBerry® Q10
[Device-Specific Instructions]

Date & Time

Date and Time Settings - BlackBerry® Q10
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View MAC Address - BlackBerry® Q10
[Device-Specific Instructions]
Check for Water Damage - BlackBerry®
[Device-Specific Instructions]
Create a New BlackBerry ID - BlackBerry Q10
[Device-Specific Instructions]
View BlackBerry ID Username - BlackBerry Q10
[Device-Specific Instructions]
View Phone Information - BlackBerry® Q10
[Device-Specific Instructions]

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Accelerometer Rotation - BlackBerry® Q10
[Device-Specific Instructions]
Display Settings - BlackBerry® Q10
[Device-Specific Instructions]
Touch Screen Settings - BlackBerry® Q10
[Device-Specific Instructions]
Sign In - BlackBerry® ID - BlackBerry® Q10
[Device-Specific Instructions]
Call Timers - BlackBerry® Q10
[Device-Specific Instructions]
Delete Service Books - BlackBerry®
[Device-Specific Instructions]
Airplane/Standalone Mode - BlackBerry® Q10
[Device-Specific Instructions]
Answer Options - BlackBerry® Q10
[Device-Specific Instructions]
Auto On/Off - Blackberry
[Device-Specific Instructions]
BlackBerry® Q10 Simulator: Changing the Ringtone
[Interactive Simulation]
Learn how to change the ringtone on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your BlackBerry Q10 to silent.
BlackBerry® Q10 Simulator: Turning Airplane Mode On and Off
[Interactive Simulation]
An interactive guide for setting your BlackBerry Q10 to airplane mode.
Mode Alerts - BlackBerry® Q10
[Device-Specific Instructions]
System Select - BlackBerry® Q10
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Add an Existing Email Account (via Device) - BlackBerry® Internet Service (BIS)
[Device-Specific Instructions]
This helps with login or not receiving email issues on your BlackBerry (BB). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Enterprise Activation - BlackBerry® Q10
[Device-Specific Instructions]
Remove Corporate Email Account (Exchange ActiveSync®) - BlackBerry® Q10
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Delete an Email Message - BlackBerry® Q10
[Device-Specific Instructions]
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Enable Email Reconciliation - Blackberry®
[Device-Specific Instructions]
BlackBerry® Q10 Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to add an attachment to an email with your BlackBerry Q10.
BlackBerry® Q10 Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to an email on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Sending an Email
[Interactive Simulation]
A step-by-step visual guide for sending an email using your BlackBerry Q10.
BlackBerry® Q10 Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to sync your work email account on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Setting Up Personal Email
[Interactive Simulation]
Discover how to set up a personal email account on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Switching Between Accounts
[Interactive Simulation]
Discover how to switch between email accounts on your BlackBerry Q10.
Delete Email Messages - BlackBerry®
[Device-Specific Instructions]
Remove a Personal (POP/IMAP) Account - BlackBerry® Q10
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to an Email Message - BlackBerry® Q10
[Device-Specific Instructions]
View Email Attachments - BlackBerry®
[Device-Specific Instructions]
View Email Messages - BlackBerry® Q10
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows or Blackberry device.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
GPS Location - BlackBerry® Q10
[Device-Specific Instructions]

Home Screen

BlackBerry® Q10 Simulator: Creating a Folder
[Interactive Simulation]
An interactive guide on how to create a folder on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Deleting a Apps Screen
[Interactive Simulation]
Discover how to delete an Apps screen on your BlackBerry Q10. .
BlackBerry® Q10 Simulator: Deleting a Folder
[Interactive Simulation]
An interactive guide on how to delete a folder on your BlackBerry Q10.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile HotSpot Settings - BlackBerry® Q10
[Device-Specific Instructions]
BlackBerry® Q10 Simulator: Setting Mobile Hotspot Security
[Interactive Simulation]
Discover how to set your mobile hotspot security on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Turning Mobile Hotspot On and Off
[Interactive Simulation]
Learn how to turn mobile hotspot on and off with your BlackBerry Q10.
Mobile HotSpot On/Off - BlackBerry® Q10
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...

Internet & Web Browser

Determining Internet Connection Speeds
[Device-Specific Instructions]
Send Service Books - Blackberry Internet Service (BIS)
[Device-Specific Instructions]
This often fixes issues with receiving email and other data connection issues on your BlackBerry (BB). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reboot the Router
[Device-Specific Instructions]
Browser Cookies On/Off - BlackBerry® Q10
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your BlackBerry Q10 view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Change Browser View - BlackBerry®
[Device-Specific Instructions]
Delete a Browser Bookmark - BlackBerry® Q10
[Device-Specific Instructions]
Add a Browser Bookmark - BlackBerry®
[Device-Specific Instructions]
Add a Browser Bookmark - BlackBerry® Q10
[Device-Specific Instructions]
BlackBerry® Q10 Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website in your BlackBerry Q10.
BlackBerry® Q10 Simulator: Closing Browser Windows
[Interactive Simulation]
An interactive walkthrough of closing windows in the web browser of your BlackBerry Q10.
BlackBerry® Q10 Simulator: Opening a New Browser Window
[Interactive Simulation]
A visual walkthrough of opening a new window in the web browser of your BlackBerry Q10.
BlackBerry® Q10 Simulator: Searching by Keypad
[Interactive Simulation]
Discover the most common ways to search the web on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how you can use your voice to search the web on your BlackBerry q10.
BlackBerry® Q10 Simulator: Switching Between Windows
[Interactive Simulation]
Discover how to switch between windows in the web browser of your BlackBerry Q10.
BlackBerry® Q10 Simulator: Using Internet Tethering
[Interactive Simulation]
Discover how to use Internet tethering on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Using Reader Mode
[Interactive Simulation]
Learn how to save web pages for offline reading on your BlackBerry Q10.
Clear Temporary Internet Files - BlackBerry® Q10
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Data Services - BlackBerry® Q10
[Device-Specific Instructions]
Delete a Browser Bookmark - BlackBerry
[Device-Specific Instructions]
Edit a Browser Bookmark - BlackBerry
[Device-Specific Instructions]
Edit a Browser Bookmark - BlackBerry® Q10
[Device-Specific Instructions]
Launch a Browser Bookmark - BlackBerry® Q10
[Device-Specific Instructions]
Refreshing the browser session
[Device-Specific Instructions]
View Browser History - Blackberry
[Device-Specific Instructions]
Web Browser - BlackBerry® Q10
[Device-Specific Instructions]
Websites - BlackBerry® Q10
[Device-Specific Instructions]

Keyboard

Turn Voice Input On/Off - BlackBerry® OS 10
[Device-Specific Instructions]
You can use voice input on your BlackBerry device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Language Selection - BlackBerry® Q10
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Change the Device Password - BlackBerry Q10
[Device-Specific Instructions]
BlackBerry® Q10 Simulator: Changing the Lock Screen Shortcut
[Interactive Simulation]
An interactive guide on how to change the Lock Screen Shortcut on your BlackBerry Q10.
Create a Device Password - BlackBerry® Q10
[Device-Specific Instructions]
Generate a New Encryption Key - BlackBerry
[Device-Specific Instructions]
Password Options - BlackBerry® Q10
[Device-Specific Instructions]
Unlock the Device - BlackBerry® Q10
[Device-Specific Instructions]

Memory/Storage

View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Memory Card Formatting
[Device-Specific Instructions]
Remove the Memory Card - BlackBerry® Q10
[Device-Specific Instructions]
Check Memory - BlackBerry® Q10
[Device-Specific Instructions]
Memory Card Formatting - BlackBerry® Q10
[Device-Specific Instructions]
Insert the Memory Card - BlackBerry® Q10
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Create a Music Playlist - BlackBerry® Q10
[Device-Specific Instructions]
Delete a Music Playlist - BlackBerry® Q10
[Device-Specific Instructions]
Play Music Files - BlackBerry® Q10
[Device-Specific Instructions]
Rename a Music Playlist - BlackBerry® Q10
[Device-Specific Instructions]

Navigating & Multitasking

BlackBerry® Q10 Simulator: Accessing Open Apps
[Interactive Simulation]
Discover how to access open apps on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Closing Open Apps
[Interactive Simulation]
Discover how to close open apps on your BlackBerry Q10.

Near Field Communication (NFC)

BlackBerry® Q10 Simulator: Using NFC
[Interactive Simulation]
A visual guide to using NFC on your BlackBerry Q10.

Operating System & Software

BlackBerry Operating System (OS) FAQs
[FAQs]
Learn more about the BlackBerry Operating System, including upgrade information, features, benefits and support resources.
Software Update: BlackBerry Q10 smartphone
[Updates]
Discover the benefits of the most recent software update available and view instructions for how to download it to your BlackBerry Q10 smartphone.
BlackBerry® Q10 Software Update Benefits
[Device-Specific Instructions]
Wipe Handheld Option - BlackBerry® Q10
[Device-Specific Instructions]
How to Clean Reload the BlackBerry® 10 OS
[Device-Specific Instructions]
Install System Updates - BlackBerry® Q10
[Device-Specific Instructions]
View Software Version - BlackBerry® Q10
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Remove the SIM Card - BlackBerry® Q10
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
View the SIM Card Number - BlackBerry® Q10
[Device-Specific Instructions]
Insert the SIM Card - BlackBerry® Q10
[Device-Specific Instructions]
Inserting/Removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Unblock SIM PIN - BlackBerry® Q10
[Device-Specific Instructions]

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Volume Controls - BlackBerry® Q10
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...
Set Ringtones - BlackBerry® Q10
[Device-Specific Instructions]
App Alerts - BlackBerry® Q10
[Device-Specific Instructions]
Set Active Profile - BlackBerry® Q10
[Device-Specific Instructions]
Vibrate Mode - BlackBerry® Q10
[Device-Specific Instructions]
BlackBerry® Q10 Simulator: Using Voice Control
[Interactive Simulation]
Discover how to use voice control on your BlackBerry Q10.
Mode Alerts - BlackBerry® Q10
[Device-Specific Instructions]
Speakerphone - BlackBerry® Q10
[Device-Specific Instructions]

Status Indicators/Lights

Network Coverage Indicators - Blackberry
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
View Text Messages - BlackBerry® Q10
[Device-Specific Instructions]
Send PIN Message - BlackBerry® Q10
[Device-Specific Instructions]
Add Contact - BlackBerry Messenger
[Device-Specific Instructions]
Auto Receive Messages - BlackBerry® Q10
[Device-Specific Instructions]
BlackBerry® Q10 Simulator: Adding a BBMTM Contact
[Interactive Simulation]
Learn how to add a BlackBerry Messenger contact on your BlackBerry Q10. .
BlackBerry® Q10 Simulator: Attaching a Video to a Text Message
[Interactive Simulation]
Discover how to attach a video to a text message on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Forwarding a Text Message
[Interactive Simulation]
Learn how to forward a text message from your BlackBerry Q10.
BlackBerry® Q10 Simulator: Inviting Others to Chat
[Interactive Simulation]
Learn how to invite others to join you in a BlackBerry Messenger chat on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Joining a Group
[Interactive Simulation]
Discover how to join a BlackBerry Messenger group on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Peeking at Your Chats
[Interactive Simulation]
Learn how to peek at your chats in BlackBerry MessengerTM on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Pinging a Contact
[Interactive Simulation]
Discover how to ping a contact in BlackBerry Messenger on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message from your BlackBerry Q10.
BlackBerry® Q10 Simulator: Sending a Message to a Group
[Interactive Simulation]
An interactive guide on how to send a text message to a group using your BlackBerry Q10.
BlackBerry® Q10 Simulator: Setting a Text Notification Alert
[Interactive Simulation]
Learn how to set a text notification alert on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Starting a Chat
[Interactive Simulation]
Discover how to start a chat session in BlackBerry Messenger using your BlackBerry Q10.
BlackBerry® Q10 Simulator: Using Voice to Text
[Interactive Simulation]
Discover how to send a text message using your voice on your BlackBerry Q10.
Delete Messages - BlackBerry® Q10
[Device-Specific Instructions]
Send Picture Message - BlackBerry® Q10
[Device-Specific Instructions]
Send Video Message - BlackBerry® Q10
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Cut, Copy and Paste Text - BlackBerry® Q10
[Device-Specific Instructions]

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings - BlackBerry® Q10
[Device-Specific Instructions]

Wallpapers/Theme

Wallpaper - Picture - BlackBerry® Q10
[Device-Specific Instructions]
BlackBerry® Q10 Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background on your BlackBerry Q10.
BlackBerry® Q10 Simulator: Setting as Wallpaper
[Interactive Simulation]
Learn how to use pictures to set wallpaper on your BlackBerry Q10.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Network Mode Settings - BlackBerry® Q10
[Device-Specific Instructions]
Add a Wi-Fi Network - BlackBerry® Q10
[Device-Specific Instructions]
Signal Strength - BlackBerry® Q10
[Device-Specific Instructions]
BlackBerry® Q10 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your BlackBerry Q10 to connect to a Wi-Fi network.
Remove Wi-Fi Connection - BlackBerry® Q10
[Device-Specific Instructions]
Wi-Fi On/Off - BlackBerry® Q10
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Wireless Mode - BlackBerry® Q10
[Device-Specific Instructions]
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