Billing and Payments

Learn about different sections of your bill, payment options, how to set up Auto Pay and other helpful tools for your Verizon Wireless account.
Select Your Device
Apple® iPhone® 6
Samsung Galaxy S® 5
Apple® iPhone® 6 Plus
Apple® iPhone® 5s
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Apple® iPhone® 5c
DROID MAXX by MOTOROLA
Apple® iPad® 2
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Droid Turbo by Motorola
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Verizon Ellipsis™ 7
LG G3
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Ellipsis™ 8
Droid Turbo in Ballistic Nylon
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Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy S® 6 edge
LG G2
DROID RAZR M by MOTOROLA
Samsung Network Extender
DROID ULTRA by MOTOROLA
LG Extravert™ 2
LG G Pad 8.3 LTE
Jetpack® MiFi® 6620L
DROID MINI by MOTOROLA
LG Cosmos™ 3
LG Revere® 3
HTC One® (M8)
Sony Xperia® Z3v
LG G4™
Casio G'zOne Commando® 4G LTE
Brigadier™ by Kyocera
Pantech 4G LTE Global USB Modem UML290
Verizon Wireless Home Phone
Samsung Galaxy Note® II
Galaxy Note® Edge
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Nokia Lumia 928
Moto X™ (2nd Gen.)
Moto X™ by Motorola
Samsung Gusto® 3
Casio G'zOne Ravine® 2
G Pad™ 7.0 LTE
Samsung Galaxy S® 4 mini
Samsung Brightside™
LG G Vista
HTC One®
Verizon 4G LTE Broadband Router with Voice
Casio G'zOne Commando®
LG Optimus Exceed™ 2
DuraXV
DROID RAZR MAXX HD by MOTOROLA
Lucid™3 by LG
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
DROID RAZR by MOTOROLA
Nokia Lumia 822
DROID DNA by HTC
Ellipsis™ Jetpack® MHS800L
Moto G™ by Motorola
Gear S®
Nokia Lumia Icon
Samsung Intensity® II
Samsung Galaxy S® III mini
Microsoft Lumia 735
Samsung Convoy™ 2
GizmoPal™
DROID RAZR HD by MOTOROLA
LG Exalt™
Nexus 6™
Verizon 4G LTE USB Modem UML295
Samsung Intensity® III
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
HTC One M9
Transpyre™ Prepaid
DROID RAZR MAXX by MOTOROLA
Samsung Gusto® 2
HTC One® remix
Moto E™ Prepaid
LTE Internet (Installed)
BlackBerry® Z10 smartphone
Samsung Galaxy Tab® 4 (10.1)
LG Cosmos™ 2
BlackBerry® Bold™ 9930 smartphone
LG Optimus Zone™ 2 Prepaid
DROID Eris by HTC
LG Revere®
LG Octane™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon 4G LTE USB Modem 551L
iPad® Air 2
Blackberry Classic
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
LG Revere® 2
HTC One® (M8) for Windows®
Lucid™2 by LG
DROID 4 by MOTOROLA
Samsung Galaxy J1™ Prepaid
Samsung Illusion™
BlackBerry® Z30 smartphone
Verizon Wireless AirCard® 595
Samsung Convoy™
Samsung Galaxy Stellar™
G Pad™ 10.1 LTE
HTC Desire® 612
LG enV®3
Windows Phone 8X by HTC
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Haven™
iPad® mini 3
DROID BIONIC by MOTOROLA
Lucid™ by LG
Samsung Gusto®
Enact™ by LG
Hydro ELITE by KYOCERA
HTC One® max
Galaxy Nexus by Samsung
LG Cosmos™
LG Accolade™
Apple® iPad® Air™
LG Extravert™
Verizon 4G LTE Broadband Router
Samsung Galaxy Tab® 2 (7.0)
Samsung Galaxy™ Stratosphere™ II
BlackBerry® Q10 smartphone
Pantech Perception™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
DROID INCREDIBLE 2 by HTC
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad® mini
Casio G'zOne Ravine®
Samsung Galaxy Tab® 4 (8.0)
Samsung Galaxy Tab® 2 (10.1)
Verizon SureResponse®
Moto X™ - Designed by You (2nd Generation)
DROID INCREDIBLE 4G LTE by HTC
DROID X2 by MOTOROLA
Luge™ by Motorola Prepaid
Samsung Galaxy™ Stratosphere™
Google Nexus 7
Samsung ATIV SE™
DROID 3 by MOTOROLA
Samsung SCH-u340
Samsung Galaxy Tab® S
Spectrum™ 2 by LG
Samsung Knack™
Apple® iPad® with Wi-Fi + 4G
Pantech Jest™ 2
DROID X by MOTOROLA
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Intensity®
Samsung Galaxy Tab®
THUNDERBOLT™ by HTC
LG VX8300
Samsung Galaxy Note® Pro
Motorola Barrage™
Pantech Hotshot™
Lancet™
Motorola MOTO™ W755
LG enV®2
LG 4G LTE USB Modem VL600
DROID by MOTOROLA
BlackBerry® Bold 9650 smartphone
LG enV® TOUCH
Apple® iPad® with Retina display
LG Cosmos™ Touch
DROID INCREDIBLE by HTC
Pantech Breakout™
HTC Rezound™
Samsung Galaxy Legend™
Samsung Fascinate™
Moto X™ - Designed by You
Samsung Alias™ 2
DROID CHARGE by SAMSUNG
LG G Pad™ X8.3
LG VX5500
Casio G'zOne Boulder®
Motorola XOOM™ 4G LTE
Verizon Wireless USB760 Modem
Intuition™ by LG
LG Optimus Exceed™ Prepaid
LG Migosm
Nokia 2366i
Pantech Marauder™
Delphi Connect with 4G LTE Mobile Hotspot
LG VX8360
LG VX5400
Apple® iPad® mini with Retina display
Motorola RAZR V3m
Casio G'zOne Rock™
Samsung ATIV Odyssey™
BlackBerry® Bold™ 9930 smartphone without camera
HTC Rhyme™
Samsung Galaxy Note® 10.1 2014 Edition
Samsung Alias™
Samsung Smooth™
Casio G'zOne Brigade®
Samsung Galaxy Note® 10.1
Verizon Wireless AirCard® 595U USB Modem
Nokia Lumia 2520
LG Optimus Zone™
Samsung Galaxy Tab® (10.1)
Nokia 6256i
DROID 2 GLOBAL by MOTOROLA
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
BlackBerry® Storm2™ 9550 smartphone Prepaid
Spectrum™ by LG
Sony Xperia® Z2
Verizon Wireless UMW190 Global USB Modem
Motorola W385
Revolution™ by LG
Dell™ Vostro™ V13 Laptop
Motorola RAZR V3m in Gray
BlackBerry® Curve™ 9330 smartphone
Pantech PN-215
LG Chocolate® Touch
Samsung Galaxy Tab® (7.7)
Samsung Reality™
Verizon Converged VOIP Device
Pantech Crux™
LG VX8350
LG Vortex™
BlackBerry® Tour™ 9630 smartphone
LG Enlighten®
Verizon Wireless UM175 USB Modem
Verizon Wireless USB720 Modem
LG Ally™
Apple® iPad®
Samsung Galaxy Tab® 4
Pantech Caper™ Prepaid
Blackberry Classic Non-Camera
Casio G'zOne Ravine® 2 Non-Camera
DROID 2 by MOTOROLA
Verizon Wireless Escapade®
BlackBerry® Pearl™ Flip 8230 smartphone
LG Dare™
Motorola Adventure™ V750
Samsung SCH-u410
Delphi Connect
DROID PRO by MOTOROLA
Sony Xperia® PLAY
HTC Trophy™
LG Voyager™
Motorola MOTO™ VU204
BlackBerry® Torch™ 9850 smartphone
BlackBerry® Curve™ 8330 smartphone
Casio EXILIM
Verizon Wireless CDM8975
LG VX5200
Samsung Zeal™
BlackBerry® 8830 World Edition smartphone
Verizon Wireless G'zOne Type-S
BlackBerry® Curve™ 9370 smartphone
Samsung Juke
LG enV®
Samsung SCH-u430
BlackBerry® Curve™ 8530 smartphone
HP® Mini 1151NR Netbook
LG Chocolate® 3
Samsung SCH-a650
DROID XYBOARD 10.1 by MOTOROLA
Samsung Omnia® II
Verizon Wireless Razzle™
LG VX6100
LG Chocolate®
Motorola W315
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Sierra Wireless AirCard® 580
Sharp KIN™ ONE
Jest™
LG VX5300
Motorola Entice™
LG VX8700
Samsung Galaxy Camera®
LG VX8100
Samsung SCH-u540
G'zOne Boulder™ Black and Silver
Motorola MOTOKRZR K1m
Pantech PN-210
Verizon Wireless UM150 USB Modem
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Verizon Wireless Adamant™
LG Versa™
Verizon Wireless Salute™
Nokia 6015i Prepaid
Samsung Rogue™
Sierra Wireless AirCard® 555D
Samsung SCH-a930
Motorola RAZR V3c
LG VX3200
Motorola DEVOUR™ with MOTOBLUR™
Motorola Rival™
Motorola V325i
Nokia 7205 Intrigue™
Nokia 2705 Shade™ Non-Camera
Samsung Continuum™
Verizon Wireless PC5750 PC Card
DROID XYBOARD 8.2 by MOTOROLA
LG VX3300
Compaq® Mini CQ10-688nr Netbook
Nokia 7705 Twist™
Samsung Trance™
DROID R2D2 by MOTOROLA
Motorola E815
Samsung Gleam®
Samsung Gem™
LG Clout™
Gateway® LT2016u Netbook
HP® Pavilion dm1-3010nr Notebook
Verizon Wireless USB727 Modem
LG Fathom®
Nokia 6205
BlackBerry® Curve™ 9310 smartphone
Samsung SCH-a870
Motorola XOOM™
Motorola MOTO™ Z6cx World Edition without Camera
Verizon Wireless CDM8950
Motorola MOTO Q™ 9c
Kyocera KWC 2325
Motorola V325
Samsung SCH-a950
Kyocera 7135 Smartphone
LG VX4500
Samsung Glyde™
Pantech PN-820
Samsung Renown™
Samsung SCH-a850
LG V
Motorola MOTO™ Z6c World Edition
LG VX6000
Motorola CITRUS™
Motorola V65p
Kyocera KX414
Samsung i700 Pocket PC
LG VX4650
Nokia 6236i
LG VX9400
Nokia 2705 Shade™
Sharp KIN™ TWO
SCH-u410 Prepaid
HP® Mini 311-1037NR Netbook
LG Glance™
Motorola V60s
Verizon Wireless PN-300
Verizon AD3700 Global USB Modem
HP® Pavilion dm1-2010nr Entertainment Notebook
HTC Merge®
Verizon Wireless USB1000 Global USB Modem
Verizon Wireless V740 ExpressCard
Samsung Sway™
Samsung FlipShot®
Verizon Wireless Blitz® Prepaid
Samsung Omnia®
Samsung SCH-u550
HP® Mini 210-1076NR Netbook
HTC® Ozone™ with TALKS™ for Verizon Wireless
HTC Apache XV6700
Nokia 2605 Mirage
Samsung SCH-a670
Motorola Rapture™ VU30
Motorola Krave™ ZN4
Kyocera KPC650
Samsung SCH-a610
Kyocera KX444
Samsung SCH-i760
Kyocera K323
LG VENUS™
Motorola V710
Nokia 3589i
Samsung SCH-a310
Sharp KIN™ TWOm
Nokia 6215i
Motorola MOTORIZR Z6tv
Verizon Wireless XV6600 without Camera
Nokia 2128i
BlackBerry® 7250
Samsung SCH-a890
Verizon Wireless U630 PC Card
Verizon Wireless CDM 7075
Nokia 6315i
Motorola MOTO Q™ music 9m
HP® Mini 110-1046NR Netbook
Kyocera SE47
Samsung N150 Netbook
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Samsung SCH-a990
Motorola T730
HTC Touch Pro™
Samsung SCH-i830
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Motorola V276
Samsung SCH-a630
Motorola V276 Prepaid
Kyocera KX1v
Motorola T720
LG VX10
Samsung SCH-n330
Samsung SCH-u620
Motorola Q™
Motorola V325xi
BlackBerry® 7750
Samsung Saga™
Motorola C333
Verizon Wireless V620
Kyocera KX2
Motorola V265
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG Chocolate®
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola C343
Verizon Wireless V640
Kyocera KWC 2325 Prepaid
Samsung SCH-a530
Sharp KIN™ ONEm
Nokia 2285
Lumia 2520 Prepaid
Motorola V120e
Samsung SCH-i730
Motorola MOTOSLVR L7C
LG VX4700
Samsung SCH-a970

Rebates FAQs

[FAQs]

General Information
  1. What is a rebate?

    Mail-in rebates are offered to eligible customers purchasing and activating select devices. The rebate usually comes in the form of a Rebate Card.



  2. Where do I get my rebate form?

    If the equipment you purchased is eligible for a rebate and you purchased it from a Verizon Wireless store:

    1. Go to the My Documents and Receipts page in My Verizon.
    2. Select the rebate form you wish to submit.


    Your rebate form will open (typically as a PDF*), so you can print it and fill it out.

    You can also get a rebate form:

    • From the store where you originally purchased the equipment.
    • On the receipt (if purchased from a Verizon Wireless store).
    • From the Rebate Center - Enter the required information to create and print a rebate form.


    *To view the PDF file, you may need to download the free Adobe Acrobat Reader.



  3. How do I redeem a rebate offer?

    Mail in the following items and any other requested paperwork to the address on the rebate form.

    • For a Verizon Wireless store purchase, submit one of the following:

      • Verizon Wireless Equipment Receipt indicating equipment price paid and model purchased
      • Verizon Wireless Mail-In Rebate Form indicating equipment price paid and model purchased
         
    • For a Verizon Wireless Authorized Retailer purchase, you'll need to provide a copy of your Customer Agreement or Verizon Wireless Small Business Receipt.

      Note: If you're unsure if your purchase was made at a Verizon Wireless store or a Verizon Wireless Authorized Retailer, you can find out by searching the list of Verizon Wireless store locations.

    • A copy of itemized sales receipt clearly indicating:
      • Store Name
      • Date of Sale
      • Device purchased (make and model)
         
    • The entire original Proof of Purchase (UPC / MEID / IMEI) bar code label (as seen in the example below).

      Sample UPC Image


    Notes:

    • Make copies of all documents for your records before mailing them in.

    • If possible, it's best to wait until you're sure you won't need to return the equipment before submitting your rebate form. If equipment is returned with the Proof of Purchase label removed from the box, the amount of the rebate will be deducted from the refund.


  4. How do I check the status of my rebate?

    You can check the status of your rebate by visiting our Rebate Center or by calling (800) 457-0864. Please wait up to 2 weeks from the date your submission was mailed for information to be available.



  5. What name and mobile number do I put on the rebate form?

    Please use the Account Owner's name and the mobile number that's eligible for the rebate.



  6. How long do I have to mail in my rebate form?

    Deadlines vary by offer. Please refer to the deadline information listed on your rebate form.



  7. Where should I mail my rebate form?

    Mailing addresses vary by offer. Please mail your rebate form and any other required documentation to the address specified on your rebate form.



  8. Why should I make a copy of my rebate items before I send them?

    Once your rebate has been submitted and received, your original paperwork won't be returned to you. If any questions arise regarding your rebate submission or it gets lost in the mail, you'll need this information to have your rebate processed.



  9. Can I mail in more than one rebate request in one envelope?

    No, each rebate submission should be mailed in its own, separate envelope. This will help ensure that each request is mailed to the correct address and processed properly.



  10. What should I do if I’m requesting multiple rebates and have multiple purchases on one receipt?

    You should make a copy of the receipt for each rebate that you're requesting.

    For Authorized Retailer purchases, submit:

    • The first page of your Customer Agreement with purchase location and order information

    • The corresponding page of your Customer Agreement indicating the rebate-eligible mobile number and Device ID (MEID / IMEI)


  11. What does "original white bar code label" mean? Can I send a copy with my rebate form?

    In order for your rebate request to be processed, we'll need the original white bar code label. This includes the Proof of Purchase (UPC) bar code and Device ID (MEID / IMEI) label from the outside of the manufacturer's box that your equipment came in.

    A photocopy of the bar code label won't be accepted. Please cut the entire bar code label from the manufacturer's box and send it along with the other necessary documents.



  12. There's more than one bar code label on the box. Which one do I submit with my rebate request?

    The correct bar code label is normally located on the outside panel of the equipment box. The entire label, including the eligible Device ID (MEID / IMEI) and valid Proof of Purchase (UPC) bar code, must be cut from the equipment box and submitted. Please refer to your rebate form to match the correct Proof of Purchase (UPC) bar code number.



  13. Can I return my equipment if I remove the bar code label?

    The Proof of Purchase (UPC) and Device ID (MEID / IMEI) label is required for a full equipment refund. If you're considering returning your new equipment, please wait until your return period is over and you've decided to keep your equipment before you send in your rebate request.

    Note: If equipment is returned and the Proof of Purchase (UPC) and Device ID label isn't on the box, the amount of the refund will be reduced by the amount of the rebate. Return policies may vary at Verizon Wireless Authorized Retailer locations.



  14. If I send in my rebate request after its expiration date, will I still receive the rebate?

    Unfortunately, you'll be ineligible for the rebate if the rebate period has expired.



  15. Can I submit my rebate over the phone?

    No, rebates can only be submitted by mail.



  16. Can I submit my rebate with my monthly bill payment?

    No, the rebate forms are sent to a different address than your bill payment. To ensure you receive your rebate, please submit the proper materials to the address on the rebate form. Your bill payment should be sent to the address on your Verizon Wireless bill.



  17. How long will it take to process my rebate?

    Typically, your rebate will be mailed within 3 weeks after receiving your rebate submission, but may take up to 6 weeks.



  18. Why will it take up to 6 weeks to receive my rebate?

    Once your submission is received, it must go through a verification process before the rebate is mailed. In most cases, your rebate will be mailed within 3 weeks of our receipt of your rebate submission.



  19. I lost my rebate form. Can I get one from the Rebate Customer Service Center?

    No. To obtain a replacement form, please go to one of the following:



  20. What should I do if I lose my receipt?

    If you're an Account Owner or Account Manager, you can print a copy of receipts for equipment purchased from Verizon Wireless stores from the My Documents and Receipts page in My Verizon.

    If the receipt isn't available online, please contact the original place of purchase for a duplicate receipt.



  21. What if the dates on my rebate form don't match the date of purchase on my receipt?

    If the rebate was valid on the date you purchased your new equipment, you can obtain a new rebate form with the correct dates by contacting the original place of purchase or visiting our Rebate Center.



  22. What does it mean if my rebate status is invalid?

    It means that all the requirements of the rebate weren't met. You'll receive a postcard in the mail outlining the unmet requirements. Please read the postcard carefully and return it along with the necessary items indicated. Make copies of all documents for your records.



  23. What does it mean if I receive a postcard indicating that Verizon Wireless could not fulfill my rebate request?

    This means that all of the requirements of the offer weren't met. Please read the postcard carefully and return it along with the necessary items indicated to the specified address. Make copies of all documents for your records.



  24. If I no longer have the equipment box, can I still qualify for the rebate without the bar code label?

    No, you must submit the entire original bar code label from the outside panel of the box to qualify for the rebate.



  25. Who can I contact for more information about my rebate?

    If you have additional questions about your rebate, you can contact our Rebate Customer Service.



Rebate Card
  1. What is a Verizon Wireless Rebate Card?

    Rebate Cards are prepaid debit cards. They're personalized and embossed with:

    • Your name
    • The dollar amount of the rebate
    • The card's expiration date


    Note: You can't use your Rebate Card after the expiration date.



  2. How do I activate a Verizon Wireless Rebate Card?

    You can activate your Rebate Card by calling (866) 598-3499. Please be prepared to provide the:

    • 10-digit mobile number associated with the rebate
    • 16-digit number from the Rebate Card


  3. Can I use a Verizon Wireless Rebate Card to pay my bill?

    Yes, the Rebate Card is a prepaid debit card which can be used to pay your bill just like any other debit card.

    To pay your bill using the Rebate card:

    • Online - Go to the My Bill page in My Verizon
    • By phone - Call #768 from your mobile phone or (800) 922-0204 from another phone

      Note: Always select Credit when using your Rebate Card for bill payments or purchases.


  4. Where can I use my Verizon Wireless Rebate Card?

    You can use your Rebate Card everywhere Visa® debit cards are accepted.

    Cards are issued by Citibank, N.A. pursuant to a license from Visa U.S.A. Inc. and managed by Citi® Prepaid Services. This card can be used everywhere Visa debit cards are accepted.



  5. My Rebate Card was lost or stolen. How do I request a replacement?

    To report lost or stolen cards or to request a replacement, call (877) 899-8980.

    There's no fee for a replacement card, but you must meet the following requirements:

    • Have an unused balance on the account
    • Call prior to the expiration date of the original card


  6. How do I check the balance of my Rebate Card?

    You can check the balance of your Verizon Wireless Rebate Card online at out Rebate Center.

    You can also check the balance by calling (877) 899-8980 from any phone.



  7. Can I request a check instead of a Verizon Wireless Rebate Card?

    Yes. To request a check in place of a Rebate Card:

    1. Go to our Rebate Center.

    2. Click Rebate Card Account.

    3. Click Register your card now.

    4. Click Access $ Tab.

    5. Click Get Your Rebate Funds Via Check.

    6. Confirm your address.

    7. Click Send Check.


  8. Who do I contact if I have questions about my Rebate Card?

    You can contact Citibank directly at (877) 899-8980.



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