Billing and Payments

Learn about different sections of your bill, payment options, how to set up Auto Pay and other helpful tools for your Verizon Wireless account.
Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Samsung Convoy™ 3
DROID XYBOARD 8.2 by MOTOROLA
HP® Mini 1151NR Netbook
BlackBerry® Tour™ 9630 smartphone
LG Optimus Exceed™ Prepaid
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Samsung SCH-a930
Nokia 2705 Shade™
DROID by MOTOROLA
Brigadier™ by Kyocera
Motorola Entice™
LG G Vista
LG Decoy®
Verizon Wireless UM175 USB Modem
LG enV®2
LG Optimus Zone™
LG VX5200
HTC One® remix
BlackBerry® Q10 smartphone
Motorola V276
Sony Xperia® PLAY
Motorola V325
LG enV®
Verizon Wireless PN-300
LG VX8600
Samsung SCH-a630
LTE Internet (Installed)
Samsung Galaxy Note® Pro
LG Chocolate®
Motorola XOOM™
Verizon Wireless CDM 7075
Kyocera K323
Verizon Wireless AirCard® 595U USB Modem
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Nokia Lumia 928
Pantech Caper™ Prepaid
Pantech Breakout™
Pantech Perception™
Apple® iPad® 2
THUNDERBOLT™ by HTC
Verizon 4G LTE USB Modem 551L
Verizon Wireless Home Phone
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG VX8700
BlackBerry® Pearl™ Flip 8230 smartphone
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Verizon AD3700 Global USB Modem
Motorola MOTO™ Z6cx World Edition without Camera
Samsung SCH-a950
Verizon Wireless CDM8950
LG Clout™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID RAZR by MOTOROLA
Samsung Galaxy™ Stratosphere™ II
Samsung Galaxy™ Stratosphere™
Nokia 6315i
LG VX8100
Verizon Wireless USB760 Modem
DROID RAZR MAXX HD by MOTOROLA
Lucid™ by LG
iPad® mini 3
LG Accolade™
iPad® Air 2
Sony Xperia® Z3v
Motorola Rapture™ VU30
Motorola V276 Prepaid
Motorola E815
LG Voyager™
LG VX3300
Kyocera KPC650
Motorola MOTO Q™ music 9m
Kyocera KX1v
Nokia 6256i
Motorola T720
LG Migosm
LG VX10
Sharp KIN™ ONE
Apple® iPad® mini
Sharp KIN™ TWO
Samsung Sway™
Verizon Converged VOIP Device
Ellipsis™ 8
Gear S®
Nokia 6205
Ellipsis™ Jetpack® MHS800L
Casio G'zOne Boulder®
G Pad™ 10.1 LTE
G Pad™ 7.0 LTE
LG VX8350
Samsung SCH-a850
Droid Turbo by Motorola
Droid Turbo in Ballistic Nylon
LG VENUS™
Samsung SCH-n330
Transpyre™ Prepaid
Samsung SCH-u540
BlackBerry® Bold 9650 smartphone
Samsung Galaxy Tab® (7.7)
Motorola Krave™ ZN4
SCH-u410 Prepaid
Samsung Galaxy Note® 10.1
BlackBerry® Z10 smartphone
Samsung Brightside™
Gateway® LT2016u Netbook
GizmoPal™
HP® Mini 110-1046NR Netbook
Samsung SCH-u620
LG G2
DROID RAZR MAXX by MOTOROLA
Apple® iPhone® 5c
DROID ULTRA by MOTOROLA
Apple® iPhone® 5s
DROID MAXX by MOTOROLA
DROID RAZR HD by MOTOROLA
Verizon 4G LTE Broadband Router
Motorola Adventure™ V750
DuraXV
HP® Mini 311-1037NR Netbook
BlackBerry® Storm2™ 9550 smartphone Prepaid
Hydro ELITE by KYOCERA
LG Glance™
LG VX5400
LG VX5500
BlackBerry® Z30 smartphone
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Chocolate® 3
DROID INCREDIBLE 2 by HTC
Pantech PN-820
Samsung Intensity® III
Delphi Connect with 4G LTE Mobile Hotspot
Delphi Connect
LG Dare™
Verizon Wireless AirCard® 595
G'zOne Boulder™ Black and Silver
Luge™ by Motorola Prepaid
Nokia 7205 Intrigue™
DROID MINI by MOTOROLA
HTC Desire® 612
Verizon Wireless USB720 Modem
BlackBerry® 8830 World Edition smartphone
Motorola Q™
Apple® iPad® with Retina display
BlackBerry® Curve™ 8330 smartphone
Motorola MOTORIZR Z6tv
Motorola MOTOKRZR K1m
Samsung Galaxy Tab® 4
Samsung Network Extender
Verizon Wireless PC5750 PC Card
Pantech 4G LTE Global USB Modem UML290
Galaxy Note® Edge
Jetpack® MiFi® 6620L
Nokia 2605 Mirage
LG G Pad 8.3 LTE
Motorola W385
Motorola W315
HP® Mini 210-1076NR Netbook
Google Nexus 7
Motorola V325xi
Samsung Haven™
Motorola Rival™
LG Optimus Exceed™ 2
Motorola V325i
LG G3
Sony Xperia® Z2
LG Versa™
LG VX8300
Samsung Alias™
Pantech Hotshot™
Nokia 2366i
Motorola MOTO™ Z6c World Edition
Motorola MOTO™ VU204
Motorola MOTO™ W755
BlackBerry® Curve™ 8530 smartphone
Samsung Galaxy Note® II
Samsung ATIV Odyssey™
Samsung Convoy™ 2
Samsung SCH-a670
Samsung Galaxy Tab® (10.1)
Samsung Galaxy S® III
LG VX3200
Samsung SCH-a650
Samsung Galaxy Stellar™
Samsung Galaxy S® 4 mini
Samsung Gusto®
Samsung Omnia® II
LG VX3450
LG VX4600
Moto X™ (2nd Gen.)
Verizon Wireless Salute™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Pantech Marauder™
Pantech Jest™ 2
BlackBerry® 7750
HTC Rhyme™
HTC Trophy™
Intuition™ by LG
LG Cosmos™ 2
LG Extravert™
Lucid™2 by LG
Kyocera SE47
LG Revere®
Nokia Lumia 822
Kyocera 7135 Smartphone
HTC One® max
Verizon MiFi™2200 Intelligent Mobile Hotspot
Verizon Wireless Escapade®
Verizon Wireless CDM8975
Samsung Gusto® 3
LG VX3100
Samsung Saga™
Motorola C333
Samsung SCH-a610
HTC Rezound™
Samsung Reality™
Verizon Wireless V620
Kyocera KX2
Verizon Wireless XV6600 without Camera
Moto G™ by Motorola
LG Optimus Zone™ 2
DROID X by MOTOROLA
Samsung Smooth™
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola V265
Motorola T300p
Samsung Galaxy Note® 4
Samsung Alias™ 2
Jest™
Samsung Convoy™
Kyocera K404
Verizon SureResponse®
Windows Phone 8X by HTC
Motorola V710
Samsung Galaxy S® III mini
Nokia 7705 Twist™
Nokia 2705 Shade™ Non-Camera
Motorola MOTO Q™ 9c
Sierra Wireless AirCard® 580
Verizon 4G LTE USB Modem UML295
Spectrum™ 2 by LG
LG VX7000
Samsung Intensity® II
Samsung N150 Netbook
Moto X™ - Designed by You (2nd Generation)
LG VX5300
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG Chocolate®
LG VX6000
LG VX2000
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
LG VX4500
Motorola V60p
Compaq® Mini CQ10-688nr Netbook
Samsung Galaxy Tab® 4 (8.0)
Verizon KPC680 ExpressCard®
Verizon Wireless G'zOne Type-S
Samsung FlipShot®
Kyocera KX414
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
Verizon Wireless V640
Samsung SCH-a990
Apple® iPad® mini with Retina display
Casio G'zOne Commando® 4G LTE
LG Enlighten®
Galaxy Nexus by Samsung
DROID XYBOARD 10.1 by MOTOROLA
Apple® iPad® Air™
DROID RAZR M by MOTOROLA
DROID INCREDIBLE 4G LTE by HTC
DROID DNA by HTC
Nokia 2128i
DROID 4 by MOTOROLA
Casio G'zOne Ravine® 2 Non-Camera
Casio G'zOne Ravine® 2
Casio G'zOne Commando®
HP® Pavilion dm1-2010nr Entertainment Notebook
BlackBerry® Curve™ 9370 smartphone
Motorola T730
LG VX4400B
Kyocera KWC 2325 Prepaid
Nexus 6™
BlackBerry® Bold™ 9930 smartphone without camera
BlackBerry® Bold™ 9930 smartphone
BlackBerry® Curve™ 9310 smartphone
Apple® iPhone® 4s
Apple® iPhone® 5
Samsung i700 Pocket PC
Apple® iPhone® 4
Samsung Galaxy Camera®
Blackberry Classic Non Camera
Samsung Galaxy Core Prime™
Blackberry Classic
Kyocera KWC 2325
Samsung SCH-a310
Samsung SCH-a530
Sharp KIN™ TWOm
Motorola V60s
Dell™ Vostro™ V13 Laptop
Sharp KIN™ ONEm
LG Vortex™
Nokia 2285
Verizon Ellipsis™ Jetpack®
Lumia 2520 Prepaid
Motorola V120e
Nokia Lumia Icon
Sierra Wireless AirCard® 555D
Samsung Galaxy Legend™
HTC Merge®
LG 4G LTE USB Modem VL600
BlackBerry® Torch™ 9850 smartphone
Samsung Gleam®
Verizon Wireless USB727 Modem
Samsung Juke
Motorola XOOM™ 4G LTE
Samsung Galaxy Tab® 4 (10.1)
Nokia 6215i
Casio G'zOne Brigade®
Casio G'zOne Rock™
Casio G'zOne Ravine®
Nokia 6015i Prepaid
DROID X2 by MOTOROLA
DROID 3 by MOTOROLA
Samsung Illusion™
Verizon Wireless Blitz® Prepaid
Revolution™ by LG
DROID BIONIC by MOTOROLA
Verizon Wireless Adamant™
Verizon Wireless USB760 Modem
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Note® 10.1 2014 Edition
Kyocera KX444
Samsung Galaxy Tab® 2 (10.1)
HTC® Ozone™ with TALKS™ for Verizon Wireless
LG VX4650
Casio EXILIM
Nokia Lumia 2520
Samsung Fascinate™
Samsung Galaxy Tab® 2 (7.0)
LG Cosmos™
LG Chocolate® Touch
DROID 2 GLOBAL by MOTOROLA
DROID Eris by HTC
Samsung Galaxy Tab® S
Samsung SCH-a870
DROID INCREDIBLE by HTC
DROID 2 by MOTOROLA
Samsung Galaxy S® 5
LG VX8360
Motorola DEVOUR™ with MOTOBLUR™
Nokia 6236i
Samsung Galaxy Note® 3
Samsung SCH-i730
LG Ally™
LG V
Samsung Rogue™
Samsung SCH-u340
Samsung Intensity®
Samsung Renown™
Samsung SCH-u410
Samsung SCH-u430
Motorola MOTOSLVR L7C
LG enV®3
HTC One®
HTC One® (M8)
Moto E™ Prepaid
Samsung ATIV SE™
Motorola Barrage™
LG Revere® 3
LG enV® TOUCH
Samsung Trance™
BlackBerry® Curve™ 9330 smartphone
Samsung Continuum™
LG Cosmos™ Touch
Samsung Omnia®
BlackBerry® 7250
Samsung SCH-u550
Motorola RAZR V3m
Verizon Wireless USB1000 Global USB Modem
LG VX4700
LG VX8000
Verizon Wireless Razzle™
Samsung SCH-a890
Samsung SCH-i760
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Samsung Glyde™
Verizon 4G LTE Broadband Router with Voice
HTC One® (M8) for Windows®
Samsung Galaxy S® 4
LG Exalt™
Moto X™ by Motorola
Enact™ by LG
Pantech PN-210
Spectrum™ by LG
Motorola RAZR V3c
Apple® iPad® with Wi-Fi + 4G
Samsung Knack™
Pantech Crux™
Moto X™ - Designed by You
LG Octane™
Verizon Ellipsis™ 7
LG Fathom®
LG VX9400
Verizon Wireless V740 ExpressCard
Samsung Gem™
LG Extravert™ 2
DROID CHARGE by SAMSUNG
HTC Touch Pro™
LG Revere® 2
Verizon Wireless UM150 USB Modem
DROID R2D2 by MOTOROLA
Samsung Zeal™
Samsung Gusto® 2
Motorola CITRUS™
Verizon Wireless U630 PC Card
Samsung Galaxy Tab®
Samsung SCH-a970
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Lucid™3 by LG
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Cosmos™ 3
Samsung SCH-i830
HTC Apache XV6700
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Apple® iPad®
LG VX6100
DROID PRO by MOTOROLA
Pantech PN-215
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Motorola V65p

Rebates FAQs

[FAQs]

General Information
  1. What is a rebate?
    Mail-in rebates are offered to eligible customers purchasing and activating select devices. The rebate usually comes in the form of a Rebate Card.


  2. Where do I get my rebate form?
    If the equipment you purchased is eligible for a rebate and you purchased it from a Verizon Wireless store:
    1. Go to the My Documents and Receipts page in My Verizon.
    2. Select the rebate form you wish to submit.

    Your rebate form will open (typically as a PDF*), so you can print it and fill it out.

    You can also get a rebate form:
    • From the store where you originally purchased the equipment
    • On the receipt (if purchased from a Verizon Wireless store)
    • From the Rebate Center - Enter the required information to create and print a rebate form.

    *To view the PDF file, you may need to download the free Adobe Acrobat Reader.


  3. How do I redeem a rebate offer?
    Mail in the following items and any other requested paperwork to the address on the rebate form.
    • For a Verizon Wireless store purchase, submit one of the following:
              • Verizon Wireless Equipment Receipt indicating equipment price paid and model purchased
              • Verizon Wireless Mail-In Rebate Form indicating equipment price paid and model purchased

    • For a Verizon Wireless Authorized Retailer purchase, you’ll need to provide a copy of your Customer Agreement or Verizon Wireless Small Business Receipt.

      Note: If you’re unsure if your purchase was made at a Verizon Wireless store or a Verizon Wireless Authorized Retailer, you can find out by searching the list of Verizon Wireless store locations.

    • A copy of itemized sales receipt clearly indicating:
              • Store Name
              • Date of Sale
              • Device purchased (make and model)

    • The entire original Proof of Purchase (UPC / MEID / IMEI) bar code label (as seen in the example below).

    Sample UPC Image

    Notes:
    • Make copies of all documents for your records before mailing them in.

    • If possible, it’s best to wait until you’re sure you won’t need to return the equipment before submitting your rebate form. If equipment is returned with the Proof of Purchase label removed from the box, the amount of the rebate will be deducted from the refund.


  4. How do I check the status of my rebate?
    You can check the status of your rebate by visiting our Rebate Center or by calling (800) 457-0864. Please wait up to 2 weeks from the date your submission was mailed for information to be available.


  5. What name and mobile number do I put on the rebate form?
    Please use the Account Owner's name and the mobile number that’s eligible for the rebate.


  6. How long do I have to mail in my rebate form?
    Deadlines vary by offer. Please refer to the deadline information listed on your rebate form.


  7. Where should I mail my rebate form?
    Mailing addresses vary by offer. Please mail your rebate form and any other required documentation to the address specified on your rebate form.


  8. Why should I make a copy of my rebate items before I send them?
    Once your rebate has been submitted and received, your original paperwork won’t be returned to you. If any questions arise regarding your rebate submission or it gets lost in the mail, you’ll need this information to have your rebate processed.


  9. Can I mail in more than one rebate request in one envelope?
    No, each rebate submission should be mailed in its own, separate envelope. This will help ensure that each request is mailed to the correct address and processed properly.


  10. What should I do if I’m requesting multiple rebates and have multiple purchases on one receipt?
    You should make a copy of the receipt for each rebate that you’re requesting.

    For Authorized Retailer purchases, submit:
    • The first page of your Customer Agreement with purchase location and order information

    • The corresponding page of your Customer Agreement indicating the rebate-eligible mobile number and Device ID (MEID / IMEI)


  11. What does “original white bar code label” mean? Can I send a copy with my rebate form?
    In order for your rebate request to be processed, we’ll need the original white bar code label. This includes the Proof of Purchase (UPC) bar code and Device ID (MEID / IMEI) label from the outside of the manufacturer’s box that your equipment came in.

    A photocopy of the bar code label won’t be accepted. Please cut the entire bar code label from the manufacturer’s box and send it along with the other necessary documents.


  12. There’s more than one bar code label on the box. Which one do I submit with my rebate request?
    The correct bar code label is normally located on the outside panel of the equipment box. The entire label, including the eligible Device ID (MEID / IMEI) and valid Proof of Purchase (UPC) bar code, must be cut from the equipment box and submitted. Please refer to your rebate form to match the correct Proof of Purchase (UPC) bar code number.


  13. Can I return my equipment if I remove the bar code label?
    The Proof of Purchase (UPC) and Device ID (MEID / IMEI) label is required for a full equipment refund. If you’re considering returning your new equipment, please wait until your return period is over and you've decided to keep your equipment before you send in your rebate request.

    Note: If equipment is returned and the Proof of Purchase (UPC) and Device ID label isn’t on the box, the amount of the refund will be reduced by the amount of the rebate. Return policies may vary at Verizon Wireless Authorized Retailer locations.


  14. If I send in my rebate request after its expiration date, will I still receive the rebate?
    Unfortunately, you’ll be ineligible for the rebate if the rebate period has expired.


  15. Can I submit my rebate over the phone?
    No, rebates can only be submitted by mail.


  16. Can I submit my rebate with my monthly bill payment?
    No, the rebate forms are sent to a different address than your bill payment. To ensure you receive your rebate, please submit the proper materials to the address on the rebate form. Your bill payment should be sent to the address on your Verizon Wireless bill.


  17. How long will it take to process my rebate?
    Typically, your rebate will be mailed within 3 weeks after receiving your rebate submission, but may take up to 6 weeks.


  18. Why will it take up to 6 weeks to receive my rebate?
    Once your submission is received, it must go through a verification process before the rebate is mailed. In most cases, your rebate will be mailed within 3 weeks of our receipt of your rebate submission.


  19. I lost my rebate form. Can I get one from the Rebate Customer Service Center?
    No. To obtain a replacement form, please go to one of the following:


  20. What should I do if I lose my receipt?
    If you’re an Account Owner or Account Manager, you can print a copy of receipts for equipment purchased from Verizon Wireless stores from the My Documents and Receipts page in My Verizon.

    If the receipt isn’t available online, please contact the original place of purchase for a duplicate receipt.


  21. What if the dates on my rebate form don’t match the date of purchase on my receipt?
    If the rebate was valid on the date you purchased your new equipment, you can obtain a new rebate form with the correct dates by contacting the original place of purchase or visiting our Rebate Center.


  22. What does it mean if my rebate status is invalid?
    It means that all the requirements of the rebate weren’t met. You’ll receive a postcard in the mail outlining the unmet requirements. Please read the postcard carefully and return it along with the necessary items indicated. Make copies of all documents for your records.


  23. What does it mean if I receive a postcard indicating that Verizon Wireless could not fulfill my rebate request?
    This means that all of the requirements of the offer weren’t met. Please read the postcard carefully and return it along with the necessary items indicated to the specified address. Make copies of all documents for your records.


  24. If I no longer have the equipment box, can I still qualify for the rebate without the bar code label?
    No, you must submit the entire original bar code label from the outside panel of the box to qualify for the rebate.


  25. Who can I contact for more information about my rebate?
    If you have additional questions about your rebate, you can contact our Rebate Customer Service.


Rebate Card
  1. What is a Verizon Wireless Rebate Card?
    Rebate Cards are prepaid debit cards. They’re personalized and embossed with:
    • Your name
    • The dollar amount of the rebate
    • The card's expiration date

    Note: You can't use your Rebate Card after the expiration date.


  2. How do I activate a Verizon Wireless Rebate Card?
    You can activate your Rebate Card by calling (866) 598-3499. Please be prepared to provide the:
    • 10-digit mobile number associated with the rebate
    • 16-digit number from the Rebate Card


  3. Can I use a Verizon Wireless Rebate Card to pay my bill?

    Yes, the Rebate Card is a prepaid debit card which can be used to pay your bill just like any other debit card.

    To pay your bill using the Rebate card:

    • Online - Go to the My Bill page in My Verizon
    • By phone - Call #768 from your mobile phone or (800) 922-0204 from another phone

      Note: Always select Credit when using your Rebate Card for bill payments or purchases.


  4. Where can I use my Verizon Wireless Rebate Card?
    You can use your Rebate Card everywhere Visa® debit cards are accepted.

    Cards are issued by Citibank, N.A. pursuant to a license from Visa U.S.A. Inc. and managed by Citi® Prepaid Services. This card can be used everywhere Visa debit cards are accepted.


  5. My Rebate Card was lost or stolen. How do I request a replacement?
    To report lost or stolen cards or to request a replacement, call (877) 899-8980.

    There's no fee for a replacement card, but you must meet the following requirements:
    • Have an unused balance on the account
    • Call prior to the expiration date of the original card


  6. How do I check the balance of my Rebate Card?
    You can check the balance of your Verizon Wireless Rebate Card online at out Rebate Center.

    You can also check the balance by calling (877) 899-8980 from any phone.


  7. Can I request a check instead of a Verizon Wireless Rebate Card?
    Yes. To request a check in place of a Rebate Card:
    1. Go to our Rebate Center.

    2. Click Rebate Card Account.

    3. Click Register your card now.

    4. Click Access $ Tab.

    5. Click Get Your Rebate Funds Via Check.

    6. Confirm your address.

    7. Click Send Check.


  8. Who do I contact if I have questions about my Rebate Card?
    You can contact Citibank directly at (877) 899-8980.


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