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Rebates FAQs

[FAQs]

General Information
  1. What is a rebate?

    Mail-in rebates are offered to eligible customers purchasing and activating select devices. The rebate usually comes in the form of a Rebate Card.



  2. Where do I get my rebate form?

    If the equipment you purchased is eligible for a rebate and you purchased it from a Verizon Wireless store:

    1. Go to the My Documents and Receipts page in My Verizon.
    2. Select the rebate form you wish to submit.

    Your rebate form will open (typically as a PDF*), so you can print it and fill it out.

    You can also get a rebate form:

    • From the store where you originally purchased the equipment.
    • On the receipt (if purchased from a Verizon Wireless store).
    • From the Rebate Center - Enter the required information to create and print a rebate form.

    *To view the PDF file, you may need to download the free Adobe Acrobat Reader.



  3. How do I redeem a rebate offer?

    Mail the following items and any other requested paperwork to the address on the rebate form.

    • For a Verizon Wireless store purchase, submit one (1) of the following:
      • Verizon Wireless Equipment Receipt indicating equipment price paid and model purchased
      • Verizon Wireless Mail-In Rebate Form indicating equipment price paid and model purchased
    • For a Verizon Wireless Authorized Retailer purchase, you'll need to provide a copy of your Customer Agreement or Verizon Wireless Small Business Receipt.

      Note: If you're unsure if your purchase was made at a Verizon Wireless store or a Verizon Wireless Authorized Retailer, you can find out by searching the list of Verizon Wireless store locations.

    • A copy of itemized sales receipt clearly indicating:
      • Store Name
      • Date of Sale
      • Device purchased (make and model)
    • The entire original Proof of Purchase (UPC / MEID / IMEI) bar code label (as seen in the example below).

      Sample UPC Image

    Notes:

    • Make copies of all documents for your records before mailing them in.

    • If possible, it's best to wait until you're sure you won't need to return the equipment before submitting your rebate form. If equipment is returned with the Proof of Purchase label removed from the box, the amount of the rebate will be deducted from the refund.


  4. How do I check the status of my rebate?

    You can check the status of your rebate by visiting our Rebate Center. Please wait up to 2 weeks from the date your submission was mailed for information to be available.



  5. What name and mobile number do I put on the rebate form?

    Please use the Account Owner's name and the mobile number that's eligible for the rebate.



  6. How long do I have to mail in my rebate form?

    Deadlines vary by offer. Please refer to the deadline information listed on your rebate form.



  7. Where should I mail my rebate form?

    Mailing addresses vary by offer. Please mail your rebate form and any other required documentation to the address specified on your rebate form.



  8. Why should I make a copy of my rebate items before I send them?

    Once your rebate has been submitted and received, your original paperwork won't be returned to you. If any questions arise regarding your rebate submission or it gets lost in the mail, you'll need this information to have your rebate processed.



  9. Can I mail in more than one rebate request in one envelope?

    No, each rebate submission should be mailed in its own, separate envelope. This will help ensure that each request is mailed to the correct address and processed properly.



  10. What should I do if I’m requesting multiple rebates and have multiple purchases on one receipt?

    You should make a copy of the receipt for each rebate that you're requesting.

    For Authorized Retailer purchases, submit:

    • The first page of your Customer Agreement with purchase location and order information

    • The corresponding page of your Customer Agreement indicating the rebate-eligible mobile number and Device ID (MEID / IMEI)


  11. What does "original white bar code label" mean? Can I send a copy with my rebate form?

    In order for your rebate request to be processed, we'll need the original white bar code label. This includes the Proof of Purchase (UPC) bar code and Device ID (MEID / IMEI) label from the outside of the manufacturer's box that your equipment came in.

    A photocopy of the bar code label won't be accepted. Please cut the entire bar code label from the manufacturer's box and send it along with the other necessary documents.



  12. There's more than one bar code label on the box. Which one do I submit with my rebate request?

    The correct bar code label is normally located on the outside panel of the equipment box. The entire label, including the eligible Device ID (MEID / IMEI) and valid Proof of Purchase (UPC) bar code, must be cut from the equipment box and submitted. Please refer to your rebate form to match the correct Proof of Purchase (UPC) bar code number.



  13. Can I return my equipment if I remove the bar code label?

    The Proof of Purchase (UPC) and Device ID (MEID / IMEI) label is required for a full equipment refund. If you're considering returning your new equipment, please wait until your return period is over and you've decided to keep your equipment before you send in your rebate request.

    Note: If equipment is returned and the Proof of Purchase (UPC) and Device ID label isn't on the box, the amount of the refund will be reduced by the amount of the rebate. Return policies may vary at Verizon Wireless Authorized Retailer locations.



  14. If I send in my rebate request after its expiration date, will I still receive the rebate?

    Unfortunately, you'll be ineligible for the rebate if the rebate period has expired.



  15. Can I submit my rebate over the phone?

    No, rebates can only be submitted by mail.



  16. Can I submit my rebate with my monthly bill payment?

    No, the rebate forms are sent to a different address than your bill payment. To ensure you receive your rebate, please submit the proper materials to the address on the rebate form. Your bill payment should be sent to the address on your Verizon Wireless bill.



  17. How long will it take to process my rebate?

    Typically, your rebate will be mailed within 3 weeks after receiving your rebate submission, but may take up to 6 weeks.



  18. Why will it take up to 6 weeks to receive my rebate?

    Once your submission is received, it must go through a verification process before the rebate is mailed. In most cases, your rebate will be mailed within 3 weeks of our receipt of your rebate submission.



  19. I lost my rebate form. Can I get one from the Rebate Customer Service Center?

    No. To obtain a replacement form, please go to one of the following:



  20. What should I do if I lose my receipt?

    If you're an Account Owner or Account Manager, you can print a copy of receipts for equipment purchased from Verizon Wireless stores from the My Documents and Receipts page in My Verizon.

    If the receipt isn't available online, please contact the original place of purchase for a duplicate receipt.



  21. What if the dates on my rebate form don't match the date of purchase on my receipt?

    If the rebate was valid on the date you purchased your new equipment, you can obtain a new rebate form with the correct dates by contacting the original place of purchase or visiting our Rebate Center.



  22. What does it mean if my rebate status is invalid?

    It means that all the requirements of the rebate weren't met. You'll receive a postcard in the mail outlining the unmet requirements. Please read the postcard carefully and return it along with the necessary items indicated. Make copies of all documents for your records.



  23. What does it mean if I receive a postcard indicating that Verizon Wireless could not fulfill my rebate request?

    This means that all of the requirements of the offer weren't met. Please read the postcard carefully and return it along with the necessary items indicated to the specified address. Make copies of all documents for your records.



  24. If I no longer have the equipment box, can I still qualify for the rebate without the bar code label?

    No, you must submit the entire original bar code label from the outside panel of the box to qualify for the rebate.



  25. Who can I contact for more information about my rebate?

    If you have additional questions about your rebate, you can contact our Rebate Customer Service.



Rebate Card
  1. What is a Verizon Wireless Rebate Card?

    Rebate Cards are prepaid debit cards. They're personalized and embossed with:

    • Your name
    • The dollar amount of the rebate
    • The card's expiration date

    Note: You can't use your Rebate Card after the expiration date.



  2. How do I activate a Verizon Wireless Rebate Card?

    You can activate your Rebate Card by calling (866) 598-3499. Please be prepared to provide the:

    • 10-digit mobile number associated with the rebate
    • 16-digit number from the Rebate Card


  3. Can I use a Verizon Wireless Rebate Card to pay my bill?

    Yes, the Rebate Card is a prepaid debit card which can be used to pay your bill just like any other debit card.

    To pay your bill using the Rebate Card:

    • Online in My Verizon - Go to the My Bill page in My Verizon on your computer or mobile browser to pay your bill.
    • My Verizon Mobile App - Pay your bill right from your phone anytime. My Verizon Mobile is available in the Google Play™ Store and Apple® App StoreSM.

      Note: Always select Credit when using your Rebate Card for bill payments or purchases.


  4. Where can I use my Verizon Wireless Rebate Card?

    You can use your Rebate Card everywhere Visa® debit cards are accepted.

    Cards are issued by Citibank, N.A. pursuant to a license from Visa U.S.A. Inc. and managed by Citi® Prepaid Services. This card can be used everywhere Visa debit cards are accepted.



  5. My Rebate Card was lost or stolen. How do I request a replacement?

    To report lost or stolen cards or to request a replacement, call (877) 899-8980.

    There's no fee for a replacement card, but you must meet the following requirements:

    • Have an unused balance on the account
    • Call prior to the expiration date of the original card


  6. How do I check the balance of my Rebate Card?

    You can check the balance of your Verizon Wireless Rebate Card online at out Rebate Center.

    You can also check the balance by calling (877) 899-8980 from any phone.



  7. Can I request a check instead of a Verizon Wireless Rebate Card?

    Yes. To request a check in place of a Rebate Card:

    1. Go to our Rebate Center.

    2. Click Rebate Card Account.

    3. Click Register your card now.

    4. Click Access $ Tab.

    5. Click Get Your Rebate Funds Via Check.

    6. Confirm your address.

    7. Click Send Check.


  8. Who do I contact if I have questions about my Rebate Card?

    You can contact Citibank directly at (877) 899-8980.



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