Billing and Payments

Learn about different sections of your bill, payment options, how to set up Auto Pay and other helpful tools for your Verizon Wireless account.
Select Your Device
Apple® iPhone® 6
Samsung Galaxy S® 5
Apple® iPhone® 6 Plus
Apple® iPhone® 5s
Samsung Galaxy S® 4
Samsung Galaxy S® 6
Apple® iPhone® 5c
DROID MAXX by MOTOROLA
LG Terra™
Apple® iPad® 2
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Apple® iPhone® 5
Apple® iPhone® 4s
LG G3
Samsung Convoy™ 3
Apple® iPhone® 4
Verizon Ellipsis™ 7
Droid Turbo by Motorola
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
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Verizon Ellipsis™ Jetpack®
Samsung Galaxy Note® 3
Samsung Galaxy S® 6 edge
LG G2
Samsung Network Extender
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Ellipsis™ 8
DROID RAZR M by MOTOROLA
LG Cosmos™ 3
DROID MINI by MOTOROLA
Jetpack® MiFi® 6620L
LG G4™
LG G Pad 8.3 LTE
LG Extravert™ 2
HTC One® (M8)
DROID ULTRA by MOTOROLA
LG Revere® 3
Brigadier™ by Kyocera
Sony Xperia® Z3v
Casio G'zOne Commando® 4G LTE
Verizon Wireless Home Phone
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy Note® II
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Galaxy Note® Edge
Samsung Gusto® 3
Nokia Lumia 928
Moto X™ (2nd Gen.)
Moto X™ by Motorola
Samsung Galaxy S® 4 mini
LG G Vista
HTC One®
Casio G'zOne Ravine® 2
DuraXV
Casio G'zOne Commando®
LG Optimus Exceed™ 2
Verizon 4G LTE Broadband Router with Voice
Samsung Brightside™
Ellipsis™ Jetpack® MHS800L
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Moto G™ by Motorola
DROID RAZR MAXX HD by MOTOROLA
Lucid™3 by LG
DROID DNA by HTC
G Pad™ 7.0 LTE
DROID RAZR HD by MOTOROLA
Nexus 6™
DROID RAZR by MOTOROLA
Nokia Lumia 822
Samsung Gusto® 2
Samsung Galaxy S® III mini
Transpyre™ Prepaid
Samsung Intensity® II
Samsung Convoy™ 2
Verizon 4G LTE USB Modem UML295
HTC One M9
Samsung Intensity® III
Gear S®
LG Exalt™
Nokia Lumia Icon
DROID RAZR MAXX by MOTOROLA
Samsung Galaxy J1™ Prepaid
Moto E™ Prepaid
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LTE Internet (Installed)
GizmoPal™
LG Optimus Zone™ 2 Prepaid
LG Cosmos™ 2
Microsoft Lumia 735
BlackBerry® Bold™ 9930 smartphone
DROID Eris by HTC
Samsung Illusion™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
BlackBerry® Z10 smartphone
LG Octane™
Samsung Galaxy Tab® 4 (10.1)
iPad® Air 2
HTC One® remix
Lucid™2 by LG
LG Revere®
DROID 4 by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Gusto®
LG Revere® 2
Verizon 4G LTE USB Modem 551L
HTC Desire® 612
G Pad™ 10.1 LTE
BlackBerry® Z30 smartphone
Samsung Convoy™
Lucid™ by LG
HTC One® (M8) for Windows®
Blackberry Classic
Verizon Wireless AirCard® 595
LG Cosmos™
BlackBerry® Q10 smartphone
LG enV®3
Enact™ by LG
Samsung Galaxy Stellar™
DROID BIONIC by MOTOROLA
LG Accolade™
Windows Phone 8X by HTC
Samsung Haven™
Samsung Galaxy™ Stratosphere™ II
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Galaxy Nexus by Samsung
Pantech Perception™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Galaxy Tab® 2 (7.0)
Hydro ELITE by KYOCERA
LG Extravert™
Apple® iPad® Air™
DROID INCREDIBLE 2 by HTC
HTC One® max
Moto X™ - Designed by You (2nd Generation)
Verizon 4G LTE Broadband Router
iPad® mini 3
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Casio G'zOne Ravine®
Samsung Galaxy Tab® 2 (10.1)
Verizon SureResponse®
DROID INCREDIBLE 4G LTE by HTC
Samsung Galaxy Tab® S
Apple® iPad® mini
Samsung Galaxy Tab® 4 (8.0)
DROID X2 by MOTOROLA
Samsung Galaxy™ Stratosphere™
DROID X by MOTOROLA
Samsung SCH-u340
Spectrum™ 2 by LG
Pantech Jest™ 2
Samsung Galaxy Note® Pro
Google Nexus 7
Apple® iPad® with Wi-Fi + 4G
DROID 3 by MOTOROLA
Samsung Intensity®
Motorola Barrage™
LG enV® TOUCH
Samsung Knack™
Lancet™
Luge™ by Motorola Prepaid
Samsung Galaxy Tab®
LG VX8300
Pantech Hotshot™
Casio G'zOne Boulder®
THUNDERBOLT™ by HTC
Apple® iPad® with Retina display
LG 4G LTE USB Modem VL600
BlackBerry® Bold 9650 smartphone
Samsung Fascinate™
Pantech Breakout™
LG Cosmos™ Touch
LG enV®2
Motorola MOTO™ W755
Samsung ATIV SE™
Samsung Galaxy Legend™
DROID by MOTOROLA
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID INCREDIBLE by HTC
HTC Rezound™
Moto X™ - Designed by You
LG G Pad™ X8.3
Samsung Smooth™
Pantech Marauder™
Verizon Wireless USB760 Modem
Delphi Connect with 4G LTE Mobile Hotspot
Motorola XOOM™ 4G LTE
Motorola RAZR V3m
Apple® iPad® mini with Retina display
Intuition™ by LG
DROID CHARGE by SAMSUNG
Samsung ATIV Odyssey™
Samsung Alias™ 2
LG Migosm
LG Optimus Exceed™ Prepaid
Nokia 2366i
LG VX5500
Casio G'zOne Rock™
Casio G'zOne Brigade®
Samsung Galaxy Note® 10.1
LG VX8360
Samsung Galaxy Note® 10.1 2014 Edition
BlackBerry® Bold™ 9930 smartphone without camera
HTC Rhyme™
Dell™ Vostro™ V13 Laptop
Nokia 6256i
Nokia Lumia 2520
Sony Xperia® Z2
LG VX5400
Samsung Galaxy Tab® (10.1)
DROID 2 GLOBAL by MOTOROLA
BlackBerry® Storm2™ 9550 smartphone Prepaid
Samsung Alias™
Spectrum™ by LG
LG Optimus Zone™
Verizon Wireless UMW190 Global USB Modem
Pantech PN-215
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG Vortex™
Samsung Reality™
Motorola W385
Verizon Wireless UM175 USB Modem
Samsung SCH-u410
Verizon Wireless AirCard® 595U USB Modem
Revolution™ by LG
BlackBerry® Tour™ 9630 smartphone
LG Enlighten®
Motorola RAZR V3m in Gray
Samsung Galaxy Tab® 4
Pantech Crux™
LG Chocolate® Touch
LG VX8350
Verizon Wireless USB720 Modem
DROID 2 by MOTOROLA
Sharp KIN™ ONEm
Apple® iPad®
LG Ally™
Samsung Galaxy Tab® (7.7)
Pantech Caper™ Prepaid
BlackBerry® Pearl™ Flip 8230 smartphone
BlackBerry® Curve™ 9330 smartphone
Delphi Connect
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless Escapade®
Motorola MOTO™ VU204
LG Dare™
Motorola Adventure™ V750
Blackberry Classic Non-Camera
DROID PRO by MOTOROLA
HTC Trophy™
BlackBerry® Torch™ 9850 smartphone
LG Voyager™
Samsung Juke
Verizon Wireless G'zOne Type-S
Verizon Wireless CDM8975
Sony Xperia® PLAY
BlackBerry® 8830 World Edition smartphone
LG enV®
BlackBerry® Curve™ 8330 smartphone
LG VX5300
DROID XYBOARD 10.1 by MOTOROLA
Casio EXILIM
BlackBerry® Curve™ 8530 smartphone
Pantech PN-210
HP® Mini 1151NR Netbook
Samsung SCH-u430
LG VX5200
Samsung SCH-a650
Verizon Wireless UM150 USB Modem
Motorola MOTOKRZR K1m
BlackBerry® Curve™ 9370 smartphone
Samsung Zeal™
Jest™
Samsung Rogue™
Motorola V325i
Motorola XOOM™
LG VX6100
Motorola Entice™
Verizon Wireless PC5750 PC Card
Nokia 2705 Shade™ Non-Camera
LG Chocolate®
Samsung Galaxy Camera®
LG VX3200
Nokia 6015i Prepaid
Motorola W315
Motorola E815
Verizon Wireless USB727 Modem
Samsung Continuum™
Verizon Wireless Salute™
Motorola RAZR V3c
DROID XYBOARD 8.2 by MOTOROLA
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung SCH-a930
Samsung SCH-u540
Gateway® LT2016u Netbook
BlackBerry® Curve™ 9310 smartphone
Sierra Wireless AirCard® 580
LG VX8100
Motorola Rival™
LG Chocolate® 3
Verizon Wireless Razzle™
LG Clout™
Sierra Wireless AirCard® 555D
Sharp KIN™ ONE
Lumia 2520 Prepaid
Samsung Gleam®
LG Versa™
LG VX8700
Samsung SCH-a870
Samsung Trance™
Verizon Wireless Adamant™
Motorola MOTO™ Z6c World Edition
Motorola MOTO Q™ 9c
Samsung SCH-u550
Samsung Omnia® II
Motorola DEVOUR™ with MOTOBLUR™
Motorola CITRUS™
Samsung SCH-a670
LG VX3300
HP® Pavilion dm1-3010nr Notebook
LG Fathom®
LG Glance™
Nokia 7205 Intrigue™
Samsung Glyde™
Samsung Gem™
DROID R2D2 by MOTOROLA
Motorola MOTO™ Z6cx World Edition without Camera
Compaq® Mini CQ10-688nr Netbook
LG VX4650
Verizon Wireless CDM8950
HP® Mini 311-1037NR Netbook
Nokia 7705 Twist™
LG VX4500
Samsung Renown™
Sharp KIN™ TWOm
Motorola Krave™ ZN4
HTC Merge®
HTC® Ozone™ with TALKS™ for Verizon Wireless
Motorola V325
LG VX6000
Samsung Omnia®
Verizon Wireless V740 ExpressCard
Pantech PN-820
LG V
Samsung SCH-a950
Nokia 6205
BlackBerry® 7250
Motorola V276
Nokia 2605 Mirage
LG Chocolate®
Kyocera KX414
Kyocera 7135 Smartphone
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 6215i
Samsung SCH-i760
Nokia 2705 Shade™
Verizon Wireless PN-300
Verizon AD3700 Global USB Modem
Samsung Sway™
Samsung i700 Pocket PC
Motorola V60s
LG VENUS™
Motorola V710
Verizon XU870 Global ExpressCard®
Verizon Wireless CDM 7075
Motorola Rapture™ VU30
Samsung SCH-a850
Kyocera SE47
Samsung N150 Netbook
Samsung SCH-a990
Sharp KIN™ TWO
HP® Mini 110-1046NR Netbook
Samsung FlipShot®
Verizon Wireless Blitz® Prepaid
Samsung SCH-u620
Samsung SCH-a310
Motorola MOTOSLVR L7C
LG VX9400
Motorola MOTORAZR maxx Ve
Kyocera KPC650
SCH-u410 Prepaid
HP® Mini 210-1076NR Netbook
Motorola V265
Samsung SCH-a795
Nokia 3589i
Nokia 2128i
Kyocera KWC 2325
Nokia 2285
Verizon Wireless USB1000 Global USB Modem
Motorola V65p
Kyocera K323
Nokia 6315i
Motorola V325xi
Samsung SCH-a610
Verizon Wireless V620
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Kyocera KWC 2325 Prepaid
Motorola V120e
Nokia 6236i
Verizon Wireless U630 PC Card
Kyocera KX1v
Motorola Q™
Samsung SCH-a790
Motorola V60p
Samsung SCH-a970
HTC Apache XV6700
Motorola T720
LG VX10
Samsung SCH-n330
Motorola MOTORIZR Z6tv
BlackBerry® 7750
Motorola C333
Verizon Wireless XV6600 without Camera
Verizon KPC680 ExpressCard®
Motorola T730
Samsung SCH-a530
Samsung SCH-a890
HTC Touch Pro™
Samsung SCH-i830
Samsung SCH-a630
Verizon MiFi® 4G LTE Global USB Modem U620L
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Verizon Converged VOIP Device
G'zOne Boulder™ Black and Silver
HTC Desire® 526 Prepaid
Samsung Saga™
Kyocera KX2
Motorola T300p
Kyocera K404
Nokia 6305i
LG VX2000
Motorola C343
Verizon Wireless V640
Kyocera KX444
Samsung SCH-i730
LG VX4700

Rebates FAQs

[FAQs]

General Information
  1. What is a rebate?

    Mail-in rebates are offered to eligible customers purchasing and activating select devices. The rebate usually comes in the form of a Rebate Card.



  2. Where do I get my rebate form?

    If the equipment you purchased is eligible for a rebate and you purchased it from a Verizon Wireless store:

    1. Go to the My Documents and Receipts page in My Verizon.
    2. Select the rebate form you wish to submit.


    Your rebate form will open (typically as a PDF*), so you can print it and fill it out.

    You can also get a rebate form:

    • From the store where you originally purchased the equipment.
    • On the receipt (if purchased from a Verizon Wireless store).
    • From the Rebate Center - Enter the required information to create and print a rebate form.


    *To view the PDF file, you may need to download the free Adobe Acrobat Reader.



  3. How do I redeem a rebate offer?

    Mail in the following items and any other requested paperwork to the address on the rebate form.

    • For a Verizon Wireless store purchase, submit one of the following:

      • Verizon Wireless Equipment Receipt indicating equipment price paid and model purchased
      • Verizon Wireless Mail-In Rebate Form indicating equipment price paid and model purchased
         
    • For a Verizon Wireless Authorized Retailer purchase, you'll need to provide a copy of your Customer Agreement or Verizon Wireless Small Business Receipt.

      Note: If you're unsure if your purchase was made at a Verizon Wireless store or a Verizon Wireless Authorized Retailer, you can find out by searching the list of Verizon Wireless store locations.

    • A copy of itemized sales receipt clearly indicating:
      • Store Name
      • Date of Sale
      • Device purchased (make and model)
         
    • The entire original Proof of Purchase (UPC / MEID / IMEI) bar code label (as seen in the example below).

      Sample UPC Image


    Notes:

    • Make copies of all documents for your records before mailing them in.

    • If possible, it's best to wait until you're sure you won't need to return the equipment before submitting your rebate form. If equipment is returned with the Proof of Purchase label removed from the box, the amount of the rebate will be deducted from the refund.


  4. How do I check the status of my rebate?

    You can check the status of your rebate by visiting our Rebate Center or by calling (800) 457-0864. Please wait up to 2 weeks from the date your submission was mailed for information to be available.



  5. What name and mobile number do I put on the rebate form?

    Please use the Account Owner's name and the mobile number that's eligible for the rebate.



  6. How long do I have to mail in my rebate form?

    Deadlines vary by offer. Please refer to the deadline information listed on your rebate form.



  7. Where should I mail my rebate form?

    Mailing addresses vary by offer. Please mail your rebate form and any other required documentation to the address specified on your rebate form.



  8. Why should I make a copy of my rebate items before I send them?

    Once your rebate has been submitted and received, your original paperwork won't be returned to you. If any questions arise regarding your rebate submission or it gets lost in the mail, you'll need this information to have your rebate processed.



  9. Can I mail in more than one rebate request in one envelope?

    No, each rebate submission should be mailed in its own, separate envelope. This will help ensure that each request is mailed to the correct address and processed properly.



  10. What should I do if I’m requesting multiple rebates and have multiple purchases on one receipt?

    You should make a copy of the receipt for each rebate that you're requesting.

    For Authorized Retailer purchases, submit:

    • The first page of your Customer Agreement with purchase location and order information

    • The corresponding page of your Customer Agreement indicating the rebate-eligible mobile number and Device ID (MEID / IMEI)


  11. What does "original white bar code label" mean? Can I send a copy with my rebate form?

    In order for your rebate request to be processed, we'll need the original white bar code label. This includes the Proof of Purchase (UPC) bar code and Device ID (MEID / IMEI) label from the outside of the manufacturer's box that your equipment came in.

    A photocopy of the bar code label won't be accepted. Please cut the entire bar code label from the manufacturer's box and send it along with the other necessary documents.



  12. There's more than one bar code label on the box. Which one do I submit with my rebate request?

    The correct bar code label is normally located on the outside panel of the equipment box. The entire label, including the eligible Device ID (MEID / IMEI) and valid Proof of Purchase (UPC) bar code, must be cut from the equipment box and submitted. Please refer to your rebate form to match the correct Proof of Purchase (UPC) bar code number.



  13. Can I return my equipment if I remove the bar code label?

    The Proof of Purchase (UPC) and Device ID (MEID / IMEI) label is required for a full equipment refund. If you're considering returning your new equipment, please wait until your return period is over and you've decided to keep your equipment before you send in your rebate request.

    Note: If equipment is returned and the Proof of Purchase (UPC) and Device ID label isn't on the box, the amount of the refund will be reduced by the amount of the rebate. Return policies may vary at Verizon Wireless Authorized Retailer locations.



  14. If I send in my rebate request after its expiration date, will I still receive the rebate?

    Unfortunately, you'll be ineligible for the rebate if the rebate period has expired.



  15. Can I submit my rebate over the phone?

    No, rebates can only be submitted by mail.



  16. Can I submit my rebate with my monthly bill payment?

    No, the rebate forms are sent to a different address than your bill payment. To ensure you receive your rebate, please submit the proper materials to the address on the rebate form. Your bill payment should be sent to the address on your Verizon Wireless bill.



  17. How long will it take to process my rebate?

    Typically, your rebate will be mailed within 3 weeks after receiving your rebate submission, but may take up to 6 weeks.



  18. Why will it take up to 6 weeks to receive my rebate?

    Once your submission is received, it must go through a verification process before the rebate is mailed. In most cases, your rebate will be mailed within 3 weeks of our receipt of your rebate submission.



  19. I lost my rebate form. Can I get one from the Rebate Customer Service Center?

    No. To obtain a replacement form, please go to one of the following:



  20. What should I do if I lose my receipt?

    If you're an Account Owner or Account Manager, you can print a copy of receipts for equipment purchased from Verizon Wireless stores from the My Documents and Receipts page in My Verizon.

    If the receipt isn't available online, please contact the original place of purchase for a duplicate receipt.



  21. What if the dates on my rebate form don't match the date of purchase on my receipt?

    If the rebate was valid on the date you purchased your new equipment, you can obtain a new rebate form with the correct dates by contacting the original place of purchase or visiting our Rebate Center.



  22. What does it mean if my rebate status is invalid?

    It means that all the requirements of the rebate weren't met. You'll receive a postcard in the mail outlining the unmet requirements. Please read the postcard carefully and return it along with the necessary items indicated. Make copies of all documents for your records.



  23. What does it mean if I receive a postcard indicating that Verizon Wireless could not fulfill my rebate request?

    This means that all of the requirements of the offer weren't met. Please read the postcard carefully and return it along with the necessary items indicated to the specified address. Make copies of all documents for your records.



  24. If I no longer have the equipment box, can I still qualify for the rebate without the bar code label?

    No, you must submit the entire original bar code label from the outside panel of the box to qualify for the rebate.



  25. Who can I contact for more information about my rebate?

    If you have additional questions about your rebate, you can contact our Rebate Customer Service.



Rebate Card
  1. What is a Verizon Wireless Rebate Card?

    Rebate Cards are prepaid debit cards. They're personalized and embossed with:

    • Your name
    • The dollar amount of the rebate
    • The card's expiration date


    Note: You can't use your Rebate Card after the expiration date.



  2. How do I activate a Verizon Wireless Rebate Card?

    You can activate your Rebate Card by calling (866) 598-3499. Please be prepared to provide the:

    • 10-digit mobile number associated with the rebate
    • 16-digit number from the Rebate Card


  3. Can I use a Verizon Wireless Rebate Card to pay my bill?

    Yes, the Rebate Card is a prepaid debit card which can be used to pay your bill just like any other debit card.

    To pay your bill using the Rebate card:

    • Online - Go to the My Bill page in My Verizon
    • By phone - Call #768 from your mobile phone or (800) 922-0204 from another phone

      Note: Always select Credit when using your Rebate Card for bill payments or purchases.


  4. Where can I use my Verizon Wireless Rebate Card?

    You can use your Rebate Card everywhere Visa® debit cards are accepted.

    Cards are issued by Citibank, N.A. pursuant to a license from Visa U.S.A. Inc. and managed by Citi® Prepaid Services. This card can be used everywhere Visa debit cards are accepted.



  5. My Rebate Card was lost or stolen. How do I request a replacement?

    To report lost or stolen cards or to request a replacement, call (877) 899-8980.

    There's no fee for a replacement card, but you must meet the following requirements:

    • Have an unused balance on the account
    • Call prior to the expiration date of the original card


  6. How do I check the balance of my Rebate Card?

    You can check the balance of your Verizon Wireless Rebate Card online at out Rebate Center.

    You can also check the balance by calling (877) 899-8980 from any phone.



  7. Can I request a check instead of a Verizon Wireless Rebate Card?

    Yes. To request a check in place of a Rebate Card:

    1. Go to our Rebate Center.

    2. Click Rebate Card Account.

    3. Click Register your card now.

    4. Click Access $ Tab.

    5. Click Get Your Rebate Funds Via Check.

    6. Confirm your address.

    7. Click Send Check.


  8. Who do I contact if I have questions about my Rebate Card?

    You can contact Citibank directly at (877) 899-8980.



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