Roadside Assistance

Roadside Assistance is a service offered by Verizon that provides everything from battery boosts to towing service. You're covered anywhere in the US, Puerto Rico and Canada - whether you're in your own vehicle, a friend or family's vehicle or a rental. Your mobile device simply needs to be at the location where service is provided.
Select Your Device
Apple® iPhone® 6
Samsung Galaxy S® 5
Apple® iPhone® 6 Plus
Apple® iPhone® 5s
Samsung Galaxy S® 4
Samsung Galaxy S® 6
Apple® iPhone® 5c
DROID MAXX by MOTOROLA
Apple® iPad® 2
Apple® iPhone® 5
Apple® iPhone® 4s
Droid Turbo by Motorola
Samsung Galaxy Note® 4
Verizon Ellipsis™ 7
LG G3
Apple® iPhone® 4
Samsung Galaxy Core Prime™
Samsung Galaxy S® III
Samsung Convoy™ 3
Ellipsis™ 8
Droid Turbo in Ballistic Nylon
Verizon Ellipsis™ Jetpack®
Samsung Galaxy Note® 3
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy S® 6 edge
LG G2
DROID RAZR M by MOTOROLA
Samsung Network Extender
DROID ULTRA by MOTOROLA
LG Extravert™ 2
LG G Pad 8.3 LTE
Jetpack® MiFi® 6620L
DROID MINI by MOTOROLA
LG Cosmos™ 3
LG Revere® 3
HTC One® (M8)
Sony Xperia® Z3v
LG G4™
Casio G'zOne Commando® 4G LTE
Brigadier™ by Kyocera
Pantech 4G LTE Global USB Modem UML290
Verizon Wireless Home Phone
Samsung Galaxy Note® II
Galaxy Note® Edge
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Nokia Lumia 928
Moto X™ (2nd Gen.)
Moto X™ by Motorola
Samsung Gusto® 3
Casio G'zOne Ravine® 2
G Pad™ 7.0 LTE
Samsung Galaxy S® 4 mini
Samsung Brightside™
LG G Vista
HTC One®
Verizon 4G LTE Broadband Router with Voice
Casio G'zOne Commando®
LG Optimus Exceed™ 2
DuraXV
DROID RAZR MAXX HD by MOTOROLA
Lucid™3 by LG
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
DROID RAZR by MOTOROLA
Nokia Lumia 822
DROID DNA by HTC
Ellipsis™ Jetpack® MHS800L
Moto G™ by Motorola
Gear S®
Nokia Lumia Icon
Samsung Intensity® II
Samsung Galaxy S® III mini
Microsoft Lumia 735
Samsung Convoy™ 2
GizmoPal™
DROID RAZR HD by MOTOROLA
LG Exalt™
Nexus 6™
Verizon 4G LTE USB Modem UML295
Samsung Intensity® III
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
HTC One M9
Transpyre™ Prepaid
DROID RAZR MAXX by MOTOROLA
Samsung Gusto® 2
HTC One® remix
Moto E™ Prepaid
LTE Internet (Installed)
BlackBerry® Z10 smartphone
Samsung Galaxy Tab® 4 (10.1)
LG Cosmos™ 2
BlackBerry® Bold™ 9930 smartphone
LG Optimus Zone™ 2 Prepaid
DROID Eris by HTC
LG Revere®
LG Octane™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon 4G LTE USB Modem 551L
iPad® Air 2
Blackberry Classic
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
LG Revere® 2
HTC One® (M8) for Windows®
Lucid™2 by LG
DROID 4 by MOTOROLA
Samsung Galaxy J1™ Prepaid
Samsung Illusion™
BlackBerry® Z30 smartphone
Verizon Wireless AirCard® 595
Samsung Convoy™
Samsung Galaxy Stellar™
G Pad™ 10.1 LTE
HTC Desire® 612
LG enV®3
Windows Phone 8X by HTC
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Haven™
iPad® mini 3
DROID BIONIC by MOTOROLA
Lucid™ by LG
Samsung Gusto®
Enact™ by LG
Hydro ELITE by KYOCERA
HTC One® max
Galaxy Nexus by Samsung
LG Cosmos™
LG Accolade™
Apple® iPad® Air™
LG Extravert™
Verizon 4G LTE Broadband Router
Samsung Galaxy Tab® 2 (7.0)
Samsung Galaxy™ Stratosphere™ II
BlackBerry® Q10 smartphone
Pantech Perception™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
DROID INCREDIBLE 2 by HTC
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad® mini
Casio G'zOne Ravine®
Samsung Galaxy Tab® 4 (8.0)
Samsung Galaxy Tab® 2 (10.1)
Verizon SureResponse®
Moto X™ - Designed by You (2nd Generation)
DROID INCREDIBLE 4G LTE by HTC
DROID X2 by MOTOROLA
Luge™ by Motorola Prepaid
Samsung Galaxy™ Stratosphere™
Google Nexus 7
Samsung ATIV SE™
DROID 3 by MOTOROLA
Samsung SCH-u340
Samsung Galaxy Tab® S
Spectrum™ 2 by LG
Samsung Knack™
Apple® iPad® with Wi-Fi + 4G
Pantech Jest™ 2
DROID X by MOTOROLA
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Intensity®
Samsung Galaxy Tab®
THUNDERBOLT™ by HTC
LG VX8300
Samsung Galaxy Note® Pro
Motorola Barrage™
Pantech Hotshot™
Lancet™
Motorola MOTO™ W755
LG enV®2
LG 4G LTE USB Modem VL600
DROID by MOTOROLA
BlackBerry® Bold 9650 smartphone
LG enV® TOUCH
Apple® iPad® with Retina display
LG Cosmos™ Touch
DROID INCREDIBLE by HTC
Pantech Breakout™
HTC Rezound™
Samsung Galaxy Legend™
Samsung Fascinate™
Moto X™ - Designed by You
Samsung Alias™ 2
DROID CHARGE by SAMSUNG
LG G Pad™ X8.3
LG VX5500
Casio G'zOne Boulder®
Motorola XOOM™ 4G LTE
Verizon Wireless USB760 Modem
Intuition™ by LG
LG Optimus Exceed™ Prepaid
LG Migosm
Nokia 2366i
Pantech Marauder™
Delphi Connect with 4G LTE Mobile Hotspot
LG VX8360
LG VX5400
Apple® iPad® mini with Retina display
Motorola RAZR V3m
Casio G'zOne Rock™
Samsung ATIV Odyssey™
BlackBerry® Bold™ 9930 smartphone without camera
HTC Rhyme™
Samsung Galaxy Note® 10.1 2014 Edition
Samsung Alias™
Samsung Smooth™
Casio G'zOne Brigade®
Samsung Galaxy Note® 10.1
Verizon Wireless AirCard® 595U USB Modem
Nokia Lumia 2520
LG Optimus Zone™
Samsung Galaxy Tab® (10.1)
Nokia 6256i
DROID 2 GLOBAL by MOTOROLA
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
BlackBerry® Storm2™ 9550 smartphone Prepaid
Spectrum™ by LG
Sony Xperia® Z2
Verizon Wireless UMW190 Global USB Modem
Motorola W385
Revolution™ by LG
Dell™ Vostro™ V13 Laptop
Motorola RAZR V3m in Gray
BlackBerry® Curve™ 9330 smartphone
Pantech PN-215
LG Chocolate® Touch
Samsung Galaxy Tab® (7.7)
Samsung Reality™
Verizon Converged VOIP Device
Pantech Crux™
LG VX8350
LG Vortex™
BlackBerry® Tour™ 9630 smartphone
LG Enlighten®
Verizon Wireless UM175 USB Modem
Verizon Wireless USB720 Modem
LG Ally™
Apple® iPad®
Samsung Galaxy Tab® 4
Pantech Caper™ Prepaid
Blackberry Classic Non-Camera
Casio G'zOne Ravine® 2 Non-Camera
DROID 2 by MOTOROLA
Verizon Wireless Escapade®
BlackBerry® Pearl™ Flip 8230 smartphone
LG Dare™
Motorola Adventure™ V750
Samsung SCH-u410
Delphi Connect
DROID PRO by MOTOROLA
Sony Xperia® PLAY
HTC Trophy™
LG Voyager™
Motorola MOTO™ VU204
BlackBerry® Torch™ 9850 smartphone
BlackBerry® Curve™ 8330 smartphone
Casio EXILIM
Verizon Wireless CDM8975
LG VX5200
Samsung Zeal™
BlackBerry® 8830 World Edition smartphone
Verizon Wireless G'zOne Type-S
BlackBerry® Curve™ 9370 smartphone
Samsung Juke
LG enV®
Samsung SCH-u430
BlackBerry® Curve™ 8530 smartphone
HP® Mini 1151NR Netbook
LG Chocolate® 3
Samsung SCH-a650
DROID XYBOARD 10.1 by MOTOROLA
Samsung Omnia® II
Verizon Wireless Razzle™
LG VX6100
LG Chocolate®
Motorola W315
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Sierra Wireless AirCard® 580
Sharp KIN™ ONE
Jest™
LG VX5300
Motorola Entice™
LG VX8700
Samsung Galaxy Camera®
LG VX8100
Samsung SCH-u540
G'zOne Boulder™ Black and Silver
Motorola MOTOKRZR K1m
Pantech PN-210
Verizon Wireless UM150 USB Modem
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Verizon Wireless Adamant™
LG Versa™
Verizon Wireless Salute™
Nokia 6015i Prepaid
Samsung Rogue™
Sierra Wireless AirCard® 555D
Samsung SCH-a930
Motorola RAZR V3c
LG VX3200
Motorola DEVOUR™ with MOTOBLUR™
Motorola Rival™
Motorola V325i
Nokia 7205 Intrigue™
Nokia 2705 Shade™ Non-Camera
Samsung Continuum™
Verizon Wireless PC5750 PC Card
DROID XYBOARD 8.2 by MOTOROLA
LG VX3300
Compaq® Mini CQ10-688nr Netbook
Nokia 7705 Twist™
Samsung Trance™
DROID R2D2 by MOTOROLA
Motorola E815
Samsung Gleam®
Samsung Gem™
LG Clout™
Gateway® LT2016u Netbook
HP® Pavilion dm1-3010nr Notebook
Verizon Wireless USB727 Modem
LG Fathom®
Nokia 6205
BlackBerry® Curve™ 9310 smartphone
Samsung SCH-a870
Motorola XOOM™
Motorola MOTO™ Z6cx World Edition without Camera
Verizon Wireless CDM8950
Motorola MOTO Q™ 9c
Kyocera KWC 2325
Motorola V325
Samsung SCH-a950
Kyocera 7135 Smartphone
LG VX4500
Samsung Glyde™
Pantech PN-820
Samsung Renown™
Samsung SCH-a850
LG V
Motorola MOTO™ Z6c World Edition
LG VX6000
Motorola CITRUS™
Motorola V65p
Kyocera KX414
Samsung i700 Pocket PC
LG VX4650
Nokia 6236i
LG VX9400
Nokia 2705 Shade™
Sharp KIN™ TWO
SCH-u410 Prepaid
HP® Mini 311-1037NR Netbook
LG Glance™
Motorola V60s
Verizon Wireless PN-300
Verizon AD3700 Global USB Modem
HP® Pavilion dm1-2010nr Entertainment Notebook
HTC Merge®
Verizon Wireless USB1000 Global USB Modem
Verizon Wireless V740 ExpressCard
Samsung Sway™
Samsung FlipShot®
Verizon Wireless Blitz® Prepaid
Samsung Omnia®
Samsung SCH-u550
HP® Mini 210-1076NR Netbook
HTC® Ozone™ with TALKS™ for Verizon Wireless
HTC Apache XV6700
Nokia 2605 Mirage
Samsung SCH-a670
Motorola Rapture™ VU30
Motorola Krave™ ZN4
Kyocera KPC650
Samsung SCH-a610
Kyocera KX444
Samsung SCH-i760
Kyocera K323
LG VENUS™
Motorola V710
Nokia 3589i
Samsung SCH-a310
Sharp KIN™ TWOm
Nokia 6215i
Motorola MOTORIZR Z6tv
Verizon Wireless XV6600 without Camera
Nokia 2128i
BlackBerry® 7250
Samsung SCH-a890
Verizon Wireless U630 PC Card
Verizon Wireless CDM 7075
Nokia 6315i
Motorola MOTO Q™ music 9m
HP® Mini 110-1046NR Netbook
Kyocera SE47
Samsung N150 Netbook
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Samsung SCH-a990
Motorola T730
HTC Touch Pro™
Samsung SCH-i830
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Motorola V276
Samsung SCH-a630
Motorola V276 Prepaid
Kyocera KX1v
Motorola T720
LG VX10
Samsung SCH-n330
Samsung SCH-u620
Motorola Q™
Motorola V325xi
BlackBerry® 7750
Samsung Saga™
Motorola C333
Verizon Wireless V620
Kyocera KX2
Motorola V265
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG Chocolate®
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola C343
Verizon Wireless V640
Kyocera KWC 2325 Prepaid
Samsung SCH-a530
Sharp KIN™ ONEm
Nokia 2285
Lumia 2520 Prepaid
Motorola V120e
Samsung SCH-i730
Motorola MOTOSLVR L7C
LG VX4700
Samsung SCH-a970

Terms & Conditions - Roadside Assistance

[Important Consumer Information]

1. Emergency Roadside Assistance

Emergency roadside assistance is provided by Signature Motor Club, Inc. for Verizon Wireless customers. In California, services are provided by Signature Motor Club of California, Inc. The following Emergency Roadside Assistance services are available:

Vehicle Towing Up to 10 Miles in any direction: Any additional expenses incurred beyond the 10-mile limit are the responsibility of the customer, payable directly to the service facility, and are not reimbursable.

Vehicle Winching: If a vehicle is stuck in a ditch, mud or snow and is accessible from a normally traveled roadway, dispatch coverage for winching is provided up to a $100 service limit. Any expenses incurred beyond the $100 service limit are the responsibility of the customer, payable directly to the service facility, and are not reimbursable.

Fuel Delivery: A service vehicle will deliver up to 3 gallons of fuel to the customer’s location, where allowed.

Jump Start or Minor Roadside Adjustments to Start Vehicle: Service is provided to jump start a dead battery or make other minor roadside adjustments to start the vehicle. Expenses for more extensive repairs, parts and labor are the customer’s responsibility, payable directly to the service facility, and are not reimbursable.

Flat Tire: Service is provided to change a flat tire with your inflated spare. If no spare is available, the vehicle may be towed.

Lockout: Service is provided to gain access if the ignition key is lost or accidentally locked inside the vehicle.

Reimbursement Up to $80: If the Motor Club is unable to locate a service facility or provide services in the area, the customer may locate a service provider and be reimbursed up to $80. To receive reimbursement, the customer must contact Verizon Wireless Roadside Assistance first and the customer must submit the original receipt along with his/her name and address to: Verizon Roadside Assistance Program, P.O. Box 5039, Carol Stream, IL 60197-5039. Claims must be postmarked within 60 days after the date of the disablement. (No time limit applies for Utah and Wisconsin residents.)

2. Eligibility

Verizon Wireless customers who have a disabled vehicle (i.e., car, motorcycle, small truck or RV under 10,000 pounds, gross weight) and are a subscriber to the Verizon Wireless Roadside Assistance program are eligible for this offer. Coverage is effective two (2) calendar days after enrollment date.

Roadside Assistance service is available on all basic phones and smartphones. Roadside Assistance app is available on smartphones – iPhone and Android smartphones only. Phone must be powered on, have text messaging capability, and be within the Verizon Wireless Data Coverage Area for the Roadside Assistance app to function.

Message & Data rates apply for download and use.

Service Provider en route status not applicable to all service centers.

3. Limitations

There is a limit of four (4) service calls and/or reimbursement per enrolled line. At the time of service, the Verizon Wireless phone number must be present.

4. Roadside Assistance Coverage Does Not Include:

The purpose of the Roadside Assistance benefit is the provide service in common emergency situations.

Coverage does NOT include:

  • Service if the Verizon Wireless phone is not with the disabled vehicle. (Please notify the dispatch operator if it is unsafe to do so).
  • Towing or service while at an auto repair shop or service station to another location.
  • Towing or service on roads not regularly maintained (including private property).
  • Service when a vehicle is snowbound. We do not hoist, winch or shovel vehicle from unplowed areas, snow banks, snowbound driveways or curbside parking.
  • Service will not be rendered in areas not regularly traveled, such as vacant lots, beaches, open fields or other places that would be hazardous for service vehicles to reach.
  • Installation or removal of snow tiers and chains.
  • Dismounting, repairing or rotating tires.
  • Vehicle storage charges, cost of parts and installation, products, materials, impounding and additional labor relating to towing.
  • Service for taxicabs, tractors, boats, trailer, recreational vehicles and trucks, dune buggies, vehicles used for competition, stolen vehicles, unlicensed vehicles, illegally parked cars or impounded vehicles.
  • Service to vehicles with expired safety inspection sticker, license plate sticker, and/or emission sticker where required by law.
  • Service to vehicle that is not in a safe condition to be towed.
  • Transportation for the member to the vehicle for service or from the vehicle to another destination after service has been rendered.
  • Charging a weak or dead battery.
  • Delivery or repair of timers.
  • Towing of vehicle off a boat dock or marina.
  • Service of any kind on vehicles used for commercial purposes or using dealer tags.
  • Towing at the direction of a law enforcement officer related to traffic obstruction, impoundment, abandonment, illegal parking or other violations of the law.
  • The cost of making a replacement key and lock repairs are not covered.

5. Disclaimer of Liability

The Motor Club will not accept responsibility for repairs or the availability, delivery or installation of parts. All parts used and services provided by the service facility must be authorized and paid for by the customer.

Since all Authorized service providers are independent contractors and not agents or employees of the Motor Club, the Motor Club assumes no liability for any damage to the vehicle resulting from the rendering of service or for personal items left in the vehicle. Any claims for personal injury or damage to property must be filed against the servicing facility.

Benefits and dues are subject to change upon membership renewal. Services are available in the United States, Canada and Puerto Rico.

Program dues are $3 per month per line. You will not be required to pay any sum in addition to the amount specified in the contract for the covered services.

You may cancel at any time and receive a prorated refund of any unused membership dues without deduction. The Motor Club may elect to not renew your membership for any reason by providing written notice 60 days prior to your renewal date. The Motor Club may terminate your membership for fraudulent use of the services with a minimum of 30 days written notice.

This is a Motor Club contract. This is not an automobile liability insurance contract or physical damage insurance and does not comply with any financial responsibility law.

6. Service Offices

California Office:
Signature Motor Club of California, Inc.
3100 Thornton Ave.
Burbank, CA 91504

Maryland Office:
Larry R. Green
Green’s Garage, Inc
1628 Fairmount Road
Hampstead, MD 21074
1-877-623-7433

Mississippi Office:
Joseph Hayes
Hayes Towing and Recovery
1101 Highway 80 West
Jackson, MS 39204

Montana Office:
City Towing Inc.
1042 Broadwater Ave.
Billings, MT 59102

Nevada Office:
Pop A Lock
9249 Pitching Wedge Dr.
Las Vegas, NV 89134

New Mexico Office:
Dugger’s Services
7601 San Pedro Dr. NE
Albuquerque, NM 87109

Oklahoma Office:
Mel’s Towing Service
25 NW 9th.
Oklahoma City, OK 73102

Texas Office:
A Ace Towing
12761 Nacogdoches
San Antonio, TX 78217

Wisconsin Office:
Lou’s AAA Service
4305 N. Teutonia
Milwaukee, WI 53209

Wyoming Office:
D & S Recovery
2908 E. 9th St.
Cheyenne, WY 82001

Home Office:
200 N. Martingale Road
Schaumburg, IL 60173

This is not an insurance contract.

Last Updated: 05/2009

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Visit @VZWSupport

Connect with us on Facebook

Post a support question on our wall and get a response from a Verizon Expert.

Visit Verizon Wireless Facebook

Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store