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Share Name ID FAQs

[FAQs]

General Information
  1. What is Share Name ID?

    Share Name ID is a free service which allows you to customize the name that others will see on their screen when you call them.



  2. What's the difference between Share Name ID and Caller Name ID?

    If you have a compatible phone, Caller Name ID shows who's calling you by displaying the name, phone number, city and state assigned to the caller's phone number. If the caller assigned a picture, you'll also see the picture.

    Share Name ID allows you to customize the name that others will see on their screen when you call them.
     

    We don't pre-screen any caller's name for this service. To use these services, you must represent and warrant to us that the information you provide is accurate, not intended to offend, impersonate, misinform or mislead others, and doesn't infringe or violate someone else's rights or the law, rules or regulations with regard to privacy, intellectual property or otherwise.



  3. How much does Share Name ID cost?

    Share Name ID is a free service.



  4. How do I sign up for Share Name ID?

    You can add Share Name ID if you're the Account Owner or Account Manager. Learn more about account access roles.

    To add Share Name ID:

    1. Go to the Products & Apps page in My Verizon.

    2. Click the Get Products tab at the top of the page.

    3. Click Get it now next to Share Name ID.

    4. When the checkout window opens, choose which compatible lines you'd like the product added to.

      Note: Products that have a Download Now button rather than a Get it now button will not open a checkout window. Instead, you will be prompted to select the devices you want to receive a free text message, which will include a link to download the app from the App Store.

    5. Click Confirm Purchase to complete the checkout process.

      Note: If you don't want to receive a text confirmation of your purchase, uncheck the checkbox before clicking OK, and no text message will be sent.

    6. Click OK on the confirmation screen. If applicable, a free text message with a link to download the app from the App Store will be sent to the device(s) you've selected.


    You've successfully added Share Name ID.



  5. How do I change my Share Name ID?

    The Account Owner or an Account Manager can manage Share Name ID. Learn more about account access roles.

    To edit your Share Name ID in My Verizon:

    1. Go to the Share Name ID page in My Verizon.
    2. Select one of the options listed.

      Note: If you want to create a custom name, select the option with the Enter Name field and enter the name you wish to display on outgoing calls.

    3. Click Submit.
    4. Click OK in the pop-up window.


    You've successfully updated Share Name ID in My Verizon.

    To edit your Share Name ID in My Verizon Mobile:

    1. Under Profile, tap Edit Share Name ID.
    2. Tap Customize Name.
    3. Enter the name you wish to display on outgoing calls.
    4. Tap Submit.


    You've updated Share Name ID in My Verizon Mobile.



  6. When I use Share Name ID, will my name show up on all phones for outgoing calls?

    No, your Share Name ID will appear if:

    • The phone you're calling is compatible with Caller Name ID
    • The phone you're calling has Caller Name ID service turned on
    • The person you're calling hasn't saved your number as a contact


    Verizon Wireless can't guarantee your Share Name ID will appear on all outgoing calls.



  7. I added Share Name ID and the wrong name or no name is showing up when I call someone other than a Verizon Wireless customer. What should I do?

    When you call someone using Caller Name ID service, it's that person's wireless service provider (not Verizon Wireless) that displays the name of the caller. If your name is displaying incorrectly, then the person you're calling should contact their wireless service provider to report the issue.



  8. If I have Share Name ID, can I block my name on select calls?

    Yes. If you don't want your name to appear, you can block it by entering *67 before the 10-digit number you're calling. When you do this, "Restricted" will display on the screen of the phone you're calling instead of your Share Name ID.

    Note: When blocking your name for a call, you must enter the full 10-digit number to place your call.



  9. I have multiple mobile numbers on the same account. Can I use Share Name ID to specify a different name for each line?

    Yes, you have the option of specifying a different name for each line.



  10. Can I change my Share Name ID after I set it up in My Verizon or My Verizon Mobile?

    Yes, you can change your Share Name ID to a different name through My Verizon or My Verizon Mobile.



  11. Do I have to select a name for my Share Name ID?

    No, the billing name on your account is set as the default but you can customize a name for each line on your account.



  12. Are there any limits to what I use for my Share Name ID?

    Yes, your Share Name ID:

    • Can have up to 15 characters
    • Must include at least one letter
    • Can include numbers
    • Can't start with a space
    • Can include an apostrophe, hyphen, comma, ampersand (&) and the "at" (@) symbol


    Note: No other special symbols are accepted for Share Name ID.



  13. When I make changes to my Share Name ID, how long does it take for the changes to take effect?

    It can take up to 24 hours for a Share Name ID change to take effect.



  14. What is Caller Name ID spoofing?

    Apps offered by third parties that are not affiliated with Verizon offer the ability to manipulate or "spoof" the Share Name ID that appears to the person receiving your call. We don't pre-screen the third party apps that you download. You should review any applicable third party terms and conditions before subscribing to or using such services.



  15. Should I be aware of any liability issues with Share Name ID or Caller Name ID and spoofing?

    We have the right to refuse to pass or to remove any Share Name ID or Caller Name ID information and to investigate reports of misuse, abuse or other violations. Such violations may result in your service being limited, suspended or terminated for cause. Submitting misleading or inaccurate information to us or a third party provider, or misuse of your mobile device, with the intent to defraud, cause harm or wrongfully obtain anything of value may also subject you to civil and criminal penalties.



  16. How do I cancel Share Name ID?

    To cancel Share Name ID:

    1. Go to the Products & Apps page in My Verizon.
    2. Click Manage Your Products.
    3. Scroll down to locate Share Name ID.
    4. Click the red X next to Remove from Account.
    5. Click Remove Product.
    6. Review the changes and click OK.
    7. A Confirmation pop-up will display. Click Close when finished.


    You've successfully removed Share Name ID.



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