Billing and Payments

Learn about different sections of your bill, payment options, how to set up Auto Pay and other helpful tools for your Verizon Wireless account.
Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Samsung Convoy™ 3
HP® Mini 1151NR Netbook
DROID XYBOARD 8.2 by MOTOROLA
BlackBerry® Tour™ 9630 smartphone
LG Optimus Exceed™ Prepaid
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Samsung SCH-a930
Nokia 2705 Shade™
DROID by MOTOROLA
Brigadier™ by Kyocera
Motorola Entice™
LG G Vista
LG Decoy®
Verizon Wireless UM175 USB Modem
LG enV®2
LG Optimus Zone™
LG VX5200
BlackBerry® Q10 smartphone
HTC One® remix
Motorola V276
Sony Xperia® PLAY
Motorola V325
LG enV®
Verizon Wireless PN-300
LG VX8600
Samsung SCH-a630
LTE Internet (Installed)
Samsung Galaxy Note® Pro
LG Chocolate®
Motorola XOOM™
Verizon Wireless CDM 7075
Kyocera K323
Verizon Wireless AirCard® 595U USB Modem
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Nokia Lumia 928
Pantech Caper™ Prepaid
Pantech Breakout™
Pantech Perception™
Apple® iPad® 2
Verizon 4G LTE USB Modem 551L
THUNDERBOLT™ by HTC
Verizon Wireless Home Phone
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG VX8700
BlackBerry® Pearl™ Flip 8230 smartphone
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Verizon AD3700 Global USB Modem
Motorola MOTO™ Z6cx World Edition without Camera
Samsung SCH-a950
Verizon Wireless CDM8950
LG Clout™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID RAZR by MOTOROLA
Samsung Galaxy™ Stratosphere™ II
Samsung Galaxy™ Stratosphere™
Nokia 6315i
LG VX8100
Verizon Wireless USB760 Modem
DROID RAZR MAXX HD by MOTOROLA
Lucid™ by LG
iPad® mini 3
LG Accolade™
iPad® Air 2
Sony Xperia® Z3v
Motorola Rapture™ VU30
Motorola V276 Prepaid
LG Voyager™
Motorola E815
LG VX3300
Kyocera KPC650
Kyocera KX1v
Motorola MOTO Q™ music 9m
Nokia 6256i
Motorola T720
LG Migosm
LG VX10
Sharp KIN™ ONE
Apple® iPad® mini
Sharp KIN™ TWO
Samsung Sway™
Ellipsis™ 8
Verizon Converged VOIP Device
Gear S®
Nokia 6205
Ellipsis™ Jetpack® MHS800L
Casio G'zOne Boulder®
G Pad™ 10.1 LTE
G Pad™ 7.0 LTE
LG VX8350
Samsung SCH-a850
Droid Turbo by Motorola
Droid Turbo in Ballistic Nylon
LG VENUS™
Samsung SCH-n330
Transpyre™ Prepaid
Samsung SCH-u540
BlackBerry® Bold 9650 smartphone
Samsung Galaxy Tab® (7.7)
Motorola Krave™ ZN4
SCH-u410 Prepaid
Samsung Galaxy Note® 10.1
BlackBerry® Z10 smartphone
Samsung Brightside™
Gateway® LT2016u Netbook
GizmoPal™
HP® Mini 110-1046NR Netbook
Samsung SCH-u620
LG G2
DROID RAZR MAXX by MOTOROLA
Apple® iPhone® 5c
DROID ULTRA by MOTOROLA
Apple® iPhone® 5s
DROID MAXX by MOTOROLA
DROID RAZR HD by MOTOROLA
Verizon 4G LTE Broadband Router
DuraXV
Motorola Adventure™ V750
HP® Mini 311-1037NR Netbook
BlackBerry® Storm2™ 9550 smartphone Prepaid
Hydro ELITE by KYOCERA
LG Glance™
LG VX5400
LG VX5500
BlackBerry® Z30 smartphone
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Chocolate® 3
DROID INCREDIBLE 2 by HTC
Pantech PN-820
Samsung Intensity® III
Delphi Connect with 4G LTE Mobile Hotspot
Delphi Connect
LG Dare™
Verizon Wireless AirCard® 595
G'zOne Boulder™ Black and Silver
Luge™ by Motorola Prepaid
Nokia 7205 Intrigue™
DROID MINI by MOTOROLA
HTC Desire® 612
Verizon Wireless USB720 Modem
BlackBerry® 8830 World Edition smartphone
Motorola Q™
Apple® iPad® with Retina display
BlackBerry® Curve™ 8330 smartphone
Motorola MOTORIZR Z6tv
Motorola MOTOKRZR K1m
Samsung Galaxy Tab® 4
Samsung Network Extender
Verizon Wireless PC5750 PC Card
Pantech 4G LTE Global USB Modem UML290
Galaxy Note® Edge
Jetpack® MiFi® 6620L
LG G Pad 8.3 LTE
Nokia 2605 Mirage
Motorola W385
HP® Mini 210-1076NR Netbook
Motorola W315
Motorola V325xi
Google Nexus 7
Samsung Haven™
Motorola Rival™
Motorola V325i
LG Optimus Exceed™ 2
LG G3
Sony Xperia® Z2
LG Versa™
LG VX8300
Samsung Alias™
Pantech Hotshot™
Nokia 2366i
Motorola MOTO™ Z6c World Edition
Motorola MOTO™ VU204
Motorola MOTO™ W755
BlackBerry® Curve™ 8530 smartphone
Samsung Galaxy Note® II
Samsung ATIV Odyssey™
Samsung Convoy™ 2
Samsung Galaxy Tab® (10.1)
Samsung SCH-a670
Samsung Galaxy S® III
LG VX3200
Samsung SCH-a650
Samsung Galaxy Stellar™
Samsung Galaxy S® 4 mini
Samsung Gusto®
Samsung Omnia® II
LG VX3450
Moto X™ (2nd Gen.)
LG VX4600
Verizon Wireless Salute™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Pantech Marauder™
Pantech Jest™ 2
BlackBerry® 7750
HTC Trophy™
Intuition™ by LG
LG Cosmos™ 2
LG Extravert™
Lucid™2 by LG
Kyocera SE47
LG Revere®
Nokia Lumia 822
Kyocera 7135 Smartphone
HTC One® max
Verizon MiFi™2200 Intelligent Mobile Hotspot
Verizon Wireless Escapade®
Verizon Wireless CDM8975
Samsung Gusto® 3
LG VX3100
Samsung Saga™
Motorola C333
HTC Rezound™
Samsung Reality™
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Verizon Wireless XV6600 without Camera
Moto G™ by Motorola
LG Optimus Zone™ 2
DROID X by MOTOROLA
Samsung Smooth™
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola V265
Motorola T300p
Samsung Galaxy Note® 4
Samsung Alias™ 2
Jest™
Samsung Convoy™
Kyocera K404
Verizon SureResponse®
Windows Phone 8X by HTC
Motorola V710
Samsung Galaxy S® III mini
Nokia 7705 Twist™
Nokia 2705 Shade™ Non-Camera
Motorola MOTO Q™ 9c
Sierra Wireless AirCard® 580
Verizon 4G LTE USB Modem UML295
Spectrum™ 2 by LG
Samsung Intensity® II
LG VX7000
Samsung N150 Netbook
Moto X™ - Designed by You (2nd Generation)
LG VX5300
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG Chocolate®
LG VX6000
LG VX2000
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
LG VX4500
Motorola V60p
Compaq® Mini CQ10-688nr Netbook
Samsung Galaxy Tab® 4 (8.0)
Verizon KPC680 ExpressCard®
Verizon Wireless G'zOne Type-S
Samsung FlipShot®
Kyocera KX414
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
Verizon Wireless V640
Samsung SCH-a990
Apple® iPad® mini with Retina display
Casio G'zOne Commando® 4G LTE
LG Enlighten®
Galaxy Nexus by Samsung
DROID XYBOARD 10.1 by MOTOROLA
Apple® iPad® Air™
DROID RAZR M by MOTOROLA
DROID INCREDIBLE 4G LTE by HTC
DROID DNA by HTC
Nokia 2128i
DROID 4 by MOTOROLA
Casio G'zOne Ravine® 2 Non-Camera
Casio G'zOne Ravine® 2
HP® Pavilion dm1-2010nr Entertainment Notebook
Casio G'zOne Commando®
BlackBerry® Curve™ 9370 smartphone
Motorola T730
LG VX4400B
Kyocera KWC 2325 Prepaid
Nexus 6™
BlackBerry® Bold™ 9930 smartphone without camera
BlackBerry® Bold™ 9930 smartphone
BlackBerry® Curve™ 9310 smartphone
Apple® iPhone® 4s
Apple® iPhone® 5
Samsung i700 Pocket PC
Apple® iPhone® 4
Samsung Galaxy Camera®
Blackberry Classic Non Camera
Samsung Galaxy Core Prime™
Blackberry Classic
Kyocera KWC 2325
Samsung SCH-a310
Samsung SCH-a530
Sharp KIN™ TWOm
Motorola V60s
Dell™ Vostro™ V13 Laptop
Sharp KIN™ ONEm
Nokia 2285
LG Vortex™
Verizon Ellipsis™ Jetpack®
Lumia 2520 Prepaid
Motorola V120e
Nokia Lumia Icon
Sierra Wireless AirCard® 555D
Samsung Galaxy Legend™
HTC Merge®
LG 4G LTE USB Modem VL600
BlackBerry® Torch™ 9850 smartphone
Samsung Gleam®
Verizon Wireless USB727 Modem
Samsung Juke
Motorola XOOM™ 4G LTE
Samsung Galaxy Tab® 4 (10.1)
Nokia 6215i
Casio G'zOne Brigade®
Casio G'zOne Rock™
Casio G'zOne Ravine®
Nokia 6015i Prepaid
DROID X2 by MOTOROLA
DROID 3 by MOTOROLA
Samsung Illusion™
Revolution™ by LG
Verizon Wireless Blitz® Prepaid
DROID BIONIC by MOTOROLA
Verizon Wireless Adamant™
Verizon Wireless USB760 Modem
Verizon Wireless UMW190 Global USB Modem
Kyocera KX444
Samsung Galaxy Note® 10.1 2014 Edition
Samsung Galaxy Tab® 2 (10.1)
LG VX4650
HTC® Ozone™ with TALKS™ for Verizon Wireless
Nokia Lumia 2520
Casio EXILIM
Samsung Galaxy Tab® 2 (7.0)
Samsung Fascinate™
LG Cosmos™
LG Chocolate® Touch
DROID 2 GLOBAL by MOTOROLA
DROID Eris by HTC
Samsung Galaxy Tab® S
Samsung SCH-a870
DROID INCREDIBLE by HTC
DROID 2 by MOTOROLA
Samsung Galaxy S® 5
LG VX8360
Motorola DEVOUR™ with MOTOBLUR™
Nokia 6236i
Samsung Galaxy Note® 3
Samsung SCH-i730
LG V
LG Ally™
Samsung Rogue™
Samsung SCH-u340
Samsung Intensity®
Samsung Renown™
Samsung SCH-u410
Samsung SCH-u430
Motorola MOTOSLVR L7C
LG enV®3
HTC One®
HTC One® (M8)
Samsung ATIV SE™
Moto E™ Prepaid
Motorola Barrage™
LG Revere® 3
LG enV® TOUCH
BlackBerry® Curve™ 9330 smartphone
Samsung Trance™
Samsung Continuum™
LG Cosmos™ Touch
Samsung Omnia®
BlackBerry® 7250
Motorola RAZR V3m
Samsung SCH-u550
Verizon Wireless USB1000 Global USB Modem
LG VX4700
LG VX8000
Verizon Wireless Razzle™
Samsung SCH-a890
Samsung SCH-i760
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Samsung Glyde™
Verizon 4G LTE Broadband Router with Voice
HTC One® (M8) for Windows®
Samsung Galaxy S® 4
LG Exalt™
Moto X™ by Motorola
Enact™ by LG
Pantech PN-210
Spectrum™ by LG
Motorola RAZR V3c
Apple® iPad® with Wi-Fi + 4G
Samsung Knack™
Pantech Crux™
LG Octane™
Moto X™ - Designed by You
Verizon Ellipsis™ 7
LG Fathom®
LG VX9400
Verizon Wireless V740 ExpressCard
Samsung Gem™
LG Extravert™ 2
DROID CHARGE by SAMSUNG
HTC Touch Pro™
LG Revere® 2
Verizon Wireless UM150 USB Modem
DROID R2D2 by MOTOROLA
Samsung Zeal™
Samsung Gusto® 2
Motorola CITRUS™
Samsung Galaxy Tab®
Verizon Wireless U630 PC Card
Samsung SCH-a970
Lucid™3 by LG
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
LG Cosmos™ 3
Samsung SCH-i830
HTC Apache XV6700
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Apple® iPad®
LG VX6100
DROID PRO by MOTOROLA
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Pantech PN-215
Motorola V65p

Shipping FAQs

[FAQs]

General Information
  1. What shipping options are available?

    Please refer to our Shipping Options Comparison page to see all available shipping options.



  2. How are my shipping charges calculated?

    Shipping charges are calculated based on the shipping options you choose and the number of devices or accessories being shipped. Please refer to our Shipping Options Comparison page to see all available shipping options and charges.



  3. How much does shipping cost? Do you offer free shipping?

    We offer free 2-day shipping if you order online by 4 PM local time, Monday - Friday.*

    To see all our available shipping options, please go to our Shipping Options Comparison page.

    *Available for purchases placed online for delivery within the US only, excluding Alaska and Hawaii.



  4. Can I change my shipping address after I place my order?

    It depends on how long you've been a customer with us.

    New customers -- For your security, we don't allow new customers to Verizon Wireless to change their shipping address once an order is submitted. To change the address, you must cancel your order and submit a new order with the proper address.

    Existing customers -- You can change your shipping address by calling Customer Service at (800) 922-0204 immediately after placing the order. A Customer Service Representative will connect you with the Deployment Center. If your package hasn't already been sent out, the Deployment Center will help you update your shipping information.



  5. Will I need to sign for a package that Verizon sends me?

    Yes, we use the indirect signature requirement for our Direct Fulfillment FedEx Express orders. This requires getting a signature in any of the following ways:

    • From someone at the delivery address

    • From a neighbor, building manager or other person at a neighboring address

    • From the recipient through a signed FedEx door tag authorizing release of the package without anyone present


    FedEx will leave a door tag on first attempted delivery, and they'll make two more delivery attempts. If the door hanger is signed and in plain view, the package will be left at the door. If the door hanger isn't signed at the third and final delivery attempt, FedEx will return the package to our warehouse. The order will be returned and canceled once it's received and processed.



  6. How long does it take to ship something?

    It depends on which shipping option you select. The following shipment options are available for purchases placed online within the US only, excluding Alaska and Hawaii:

    • Free 2-Day Ground Shipping within the US only, excluding Alaska and Hawaii, is available when you order online Monday through Friday by 4 p.m. local time.

      • Orders placed before 4 PM, Monday - Friday will be delivered in 2 business days

    • Overnight Shipping

      • Orders placed by 4 PM local time Monday - Friday, excluding holidays, will be delivered by the next business day

      • Orders placed after 4 PM local time on Friday and before 4 PM local time on Monday will be delivered on Tuesday*


    *Subject to credit authorization, verification and inventory availability.



  7. Where can I find my tracking number?

    After you submit your order, a confirmation / tracking number will be sent to the email address indicated in your shipping order.



  8. How do I check the status of an order?

    Once you complete your order, you'll receive an email that the order has been shipped. This email will include the tracking number for the order and an expected delivery date. You can check with the respective shipping carrier and track the package using the carrier's tracking number.



  9. What should I do if I don’t get my order by the expected delivery date?

    Contact the shipping carrier directly if your order doesn't arrive by the expected delivery date.



  10. What is Verizon’s return policy?

    If you're not satisfied with your purchase, you can return the product with the original sales receipt within the return period specified in our Return Policy. A restocking fee may apply.

    View our Return a Device or Accessory video for more information.



  11. Where does Verizon ship from?

    There are 3 facilities we ship from:

    • Distribution Center in Memphis, TN

    • Distribution Center in Coatesville, PA

    • Centralized Returns Tech Center (CRTC) in Ft. Worth, TX for Certified Like-New Replacement and Global device orders


  12. Can I have my shipment sent to a PO Box?

    No, unfortunately, we can't accept a post office box for shipping purposes. Our shipper only delivers to street addresses, and using your street address is important for our Credit and Activations process, as it helps to reduce the risk of fraud.

    You can use a PO Box address for billing purposes, but please provide this address after the activation process has been completed.



  13. Does Verizon offer In-Store Pickup for online orders?

    In-Store Pickup may not be available in all areas and for all online orders. Please refer to our In-Store Pickup FAQs for more information.



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