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Verizon Smart Rewards FAQs

[FAQs]

General Information
  1. What is Verizon Smart Rewards?

    Verizon Smart Rewards is a rewards program through which you can earn points that can be redeemed for savings on merchandise, gift cards, travel, daily deals and entering auctions and sweepstakes. Earning points is easy and is based on your activities, such as paying your bill using My Verizon, purchasing accessories and more.

    If you're eligible for the program, you have at least 10,000 points waiting for you! You'll also earn points for each year you remain a customer with us. For the full list of ways to earn Smart Rewards, visit our Smart Rewards website.

    Note: All mobile numbers on your account can earn points, but all points will be consolidated into one total for the whole account.



  2. Who is eligible for Verizon Smart Rewards?

    Subject to Verizon's discretion, you must meet the following criteria to be eligible to participate in Verizon Smart Rewards:

    • Have an account in good standing
    • Have access to My Verizon
    • Not be under a business contract with Verizon Wireless
    • Be a resident of the US (excluding the territories of Guam, Puerto Rico and the Virgin Islands)


    My Verizon Account Owners or Account Managers can access their Smart Rewards through My Verizon.

    Note: Participation in Smart Rewards may require enrollment in Verizon Selects, which personalizes marketing you may receive from Verizon and other companies by using information about customers' use of Verizon products and services including location, web browsing and app usage data. Selects members receive 2,500 Verizon Smart Rewards bonus points after enrollment following their first bill cycle, and they get an additional 500 points each month for each line participating in Selects. For more details on Verizon Selects, refer to our:



  3. Is there a fee to participate in Verizon Smart Rewards?

    No, there's no fee to enroll in the Smart Rewards program. You may be required to enroll in Verizon Selects before you can register for Verizon Smart Rewards. If so, you'll be prompted to join Verizon Selects during the Smart Rewards registration process.



Registration and Points Redemption
  1. How do I register for Verizon Smart Rewards?

    To register for Verizon Smart Rewards:

    1. Go to the My Verizon Home page.

    2. If you're eligible, you'll see a Verizon Smart Rewards section in the top right corner of the page that includes a REGISTER NOW link. Click REGISTER NOW.

      Note: The amount of points you've already earned will also appear in this section.

    3. Follow the onscreen prompts to complete the registration process.


    You've successfully registered for Verizon Smart Rewards and can start redeeming points for exclusive savings.



  2. What can I get with my Verizon Smart Rewards points?

    Go to the Verizon Smart Rewards website to browse the current selection of merchandise and gift cards along with deals on dining, travel and more. Redeem your points to enjoy exclusive savings on:

    • Gift Cards: Create your own sale by saving 10% on 150+ gift cards from popular department stores, retailers and restaurants.

    • Local Offers: Enjoy 2-for-1 deals and 50% off dining, shopping and entertainment when you're around town or on the road - more than 200,000 offers available.

    • Merchandise: Save up to 40% and get a low price guarantee on 4,000+ brand name products like apparel, jewelry, sunglasses, home goods, electronics, and more.

    • Travel: Get up to 40% off travel worldwide including over 20,000 hotels, plus deals on cruises, car rentals and fun activities.

    In addition, take advantage of limited-time promotions where you can save even more:

    • Sweepstakes: Use your points to enter daily sweepstakes - there are winners each day for great prizes like a tablet. Plus every time you visit the Verizon Smart Rewards website, you'll be entered into that day's sweepstakes!

    • Auctions: Turn your points into winning bids on hundreds of live auctions every month. You could win gift cards for groceries and gas, Verizon products and more.

    • Daily Deals: Save up to 80% with a new deal every day at 2 PM ET on shopping, dining, travel and more.


  3. How will I know if I'm getting the lowest price available when redeeming my Verizon Smart Rewards points?

    If you find a retail price online that's lower than what you paid, you'll get your points back and a refund of the difference.

    Visit the Verizon Smart Rewards website for more details.



  4. Where can I view my Verizon Smart Rewards points balance?

    There are several places where you can see your current Smart Rewards points:

    • The Verizon Smart Rewards website will contain your current points balance and any changes are instantly reflected.

    • The My Verizon Home page will also display your current points balance in the top right corner (above the My Bill section).

    • Once you register for Verizon Smart Rewards, we'll email you a monthly eStatement that will contain your current points balance along with other important program information and updates.


Earning More Points
  1. How do I earn more Verizon Smart Rewards points?

    Earning more points is easy—and they add up fast. You'll keep getting points just for doing what you already do with Verizon, like paying your monthly bill or signing in to My Verizon. Plus, there are many ways to earn additional points—find a complete list on the Verizon Smart Rewards page.

    Note: Any line on your account can earn points and all earned points will be combined into your single Verizon Smart Rewards account total.



How to Use Smart Rewards
  1. How long do I have to use my Verizon Smart Rewards points?

    You can redeem your points as long as you remain eligible for the program and as long as Verizon Wireless offers Verizon Smart Rewards. In the event Verizon Wireless discontinues Verizon Smart Rewards, you'll be given a reasonable period of time to redeem your accumulated points.  

    Note: If you cancel your Verizon Wireless service, your Verizon Smart Rewards account will be suspended. However, if you renew your Verizon Wireless service within 45 days of cancellation, your Verizon Smart Rewards account will be reactivated with the accumulated points intact.



  2. I won a coupon for a phone, tablet or accessory discount through a Daily Deal or Auction. What happens next, and how do I use it?

    The coupon will be emailed to you, and you can use it directly from your device, no need to make a printed copy.

    There are 3 ways to redeem a coupon:

    • Enter the coupon code during checkout.
    • Provide the coupon code to a Solutions Specialist at a Verizon Wireless store.
    • If redeeming on the phone, provide the code to a Customer Service Representative.


    Read the offer details carefully for specific rules and time restrictions for redemption. Coupon codes can only be used once.



  3. What happens to my points if I transfer my account to someone else or change my account number for any reason?

    Points are non-transferable. If you transfer your account into someone else's name or for any reason get a new account number, you'll lose access to any previously accumulated points.



  4. Do Verizon Smart Rewards points have monetary value?

    No, Verizon Smart Rewards points have no monetary value.



  5. Can I redeem additional Verizon Smart Rewards points on purchases?

    No, you can only use the set number of points per purchase.



Additional Support
  1. Who can I contact if I have questions about my Verizon Smart Rewards account?

    For general questions, you can contact Verizon Customer Service.

    If you have a question about a Verizon Smart Rewards purchase, you can call Verizon Smart Rewards Customer Service:

    Verizon Smart Rewards Customer Service
    Phone Number (toll-free) (866) 962-3713
    Hours Mon - Fri: 9 AM - 9 PM ET
    Sat - Sun: 10 AM - 3 PM ET


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