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Verizon Smart Rewards FAQs

[FAQs]

General Information
  1. What is Verizon Smart Rewards?

    Verizon Smart Rewards is a rewards program through which you can earn points that can be redeemed for savings on merchandise, gift cards, travel, daily deals and entering auctions and sweepstakes. Earning points is easy, and is based on your activities, such as paying your bill using My Verizon, purchasing accessories and more.

    Customers that are eligible for the program have at least 10,000 points waiting for them! You will also earn points for each year you remain a customer with us. For the full list of ways to earn Smart Rewards, visit our Smart Rewards website.

    Note: All mobile numbers on your account can earn points, but all points will be consolidated into one total for the whole account.



  2. Who is eligible for Verizon Smart Rewards?

    Subject to Verizon's discretion, customers who meet the following criteria are eligible to participate in Verizon Smart Rewards:

    • Verizon Wireless customers with an account in good standing
    • Residents of the U.S. (excluding the territories of Guam, Puerto Rico and the Virgin Islands)


    My Verizon Account Owners or Account Managers can access the Smart Rewards through My Verizon.

    Participation in Smart Rewards may require enrollment in Verizon Selects, which personalizes marketing customers may receive from Verizon and other companies by using information about customers' use of Verizon products and services including location, web browsing and app usage data. Selects members receive 2,500 Verizon Smart Rewards bonus points after enrollment following their first bill cycle and get an additional 500 points each month for each line participating in Selects. For more details on Selects, see www.vzw.com/selectsterms or watch the video.



  3. Is there a fee to participate in Verizon Smart Rewards?

    No, there's no fee to enroll in the Smart Rewards program. You may be required to enroll in Verizon Selects before you can register for Verizon Smart Rewards. If so, you'll be prompted to join during the program registration process.



Registration and Points Redemption
  1. How do I register for Verizon Smart Rewards?

    It's easy to register for Verizon Smart Rewards. To register:

    1. Go to the My Verizon home page.
    2. If you're eligible, a Verizon Smart Rewards button will show at the top of the left navigation bar.

      Note: The amount of points you've already earned will be displayed.

    3. Click Learn More and follow the onscreen prompts to complete the registration process.


    You've successfully registered for Verizon Smart Rewards and can start redeeming points for exclusive savings.



  2. What can I get with my Verizon Smart Rewards points, and how can I redeem them?

    It's easy to redeem your points. Just go to the Verizon Smart Rewards website to browse the current selection of merchandise and gift cards along with deals on dining, travel and more—choose from thousands of items. Redeem your points to enjoy exclusive savings on:

    • Gift Cards: Create your own sale by saving 10% on 150+ gift cards from popular department stores, retailers and restaurants.

    • Local Offers: Enjoy 2-for-1 deals and 50% off dining, shopping and entertainment when you're around town or on the road - more than 200,000 offers available.

    • Merchandise: Save up to 40% and get a low price guarantee on 4,000+ brand name products like apparel, jewelry, sunglasses, home goods, electronics, and more.

    • Travel: Get up to 40% off travel worldwide including over 20,000 hotels, plus deals on cruises, car rentals and fun activities.

    In addition, take advantage of limited-time promotions where you can save even more:

    • Sweepstakes: Use your points to enter daily sweepstakes - there are winners each day for great prizes like a tablet. Plus every time you visit the Verizon Smart Rewards site, you'll be entered into that day's sweepstakes!

    • Auctions: Turn your points into winning bids on hundreds of live auctions every month. You could win gift cards for groceries and gas, Verizon products and more.

    • Daily Deals: Save up to 80% with a new deal every day at 2 PM ET on shopping, dining, travel and more.


  3. How will I know if I'm getting the lowest price available when redeeming my Verizon Smart Rewards points?

    If you find a retail price online that's lower than what you paid, you'll get your points back and a refund of the difference.

    Visit the Verizon Smart Rewards website for more details.



  4. Where can I view my Verizon Smart Rewards points balance?

    There are several places where you can see your current Smart Rewards:

    • The Verizon Smart Rewards website will contain your current points balance and any changes are instantly reflected.
    • My Verizon will also display your current points balance in the Notification Center.
    • Once you register for Verizon Smart Rewards, we'll email a monthly eStatement that will contain your current points balance along with other important program information and updates.


Earning More Points
  1. How do I earn more Verizon Smart Rewards points?

    Earning more points is easy—and they add up fast. You'll keep getting points just for doing what you already do with Verizon, like paying your monthly bill or signing in to My Verizon. Plus, there are many ways to earn additional points—find a complete list on the Verizon Smart Rewards page.

    Note: Any line on your account can earn points and all earned points will be combined into your single Verizon Smart Rewards account total.



How to Use Smart Rewards
  1. How long do I have to use my Verizon Smart Rewards points?

    You can redeem your points as long as you remain eligible for the program and as long as Verizon Wireless offers Verizon Smart Rewards. In the event Verizon Wireless discontinues Verizon Smart Rewards, you will be given a reasonable period of time to redeem your accumulated points.  

    Note: If you cancel your Verizon Wireless service, your Verizon Smart Rewards account will be suspended. However, if you renew your Verizon Wireless service within 45 days of cancelation, your Verizon Smart Rewards account will be reactivated with the accumulated points intact.



  2. How do I find the limited time 1 GB of promotional data offer for 5,000 points?

    To redeem the limited time 1 GB promotional data offer:

    1. Sign-in to the Smart Rewards website.
    2. Click Get Started on the banner at the top of the page and follow the instructions.


    Note: The 1 GB promotional data offer can be redeemed once per account, and only by Account Owners or Account Managers. Learn more about account roles.

    Promotional data will be used before your Base Monthly data allowance. Learn more at our Promotional Data FAQs.



  3. I won a coupon for a phone, tablet or accessory discount through a Daily Deal or Auction. What happens next, and how do I use it?

    The coupon will be emailed to you, and you can use it directly from your device, no need to make a printed copy.

    There are 3 ways to redeem a coupon:

    • Enter the coupon code during checkout.
    • Provide the coupon code to a Solutions Specialist at a Verizon Wireless store.
    • If redeeming on the phone, provide the code to a Customer Service Representative.


    Read the offer details carefully for specific rules and time restrictions for redemption. Coupon codes can only be used once.



  4. What happens to my points if I transfer my account to someone else?

    Points are non-transferable. If you transfer your account into someone else's name, you will lose access to any previously accumulated points.



  5. Do Verizon Smart Rewards points have monetary value?

    No, Verizon Smart Rewards points have no monetary value.



  6. Can I redeem additional Verizon Smart Rewards points on purchases?

    No, you can only use the set number of points per purchase.



Need More Information?
  1. Who can I contact if I have questions about my Verizon Smart Rewards account?

    For general questions, you can call Verizon Customer Care. If you have a question about a Verizon Smart Rewards purchase, you can call Verizon Smart Rewards Customer Service at the number below.

    Verizon Smart Rewards Customer Service
    Phone Number (toll-free)(866) 962-3713
    HoursMon - Fri: 9 AM - 9 PM ET
    Sat - Sun: 10 AM - 3 PM ET


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