Google Wallet

Google Wallet is a free digital wallet that's more secure than a physical wallet. This app stores your credit cards, debit cards, gift cards, loyalty cards, offers and more. If you have a compatible NFC-enabled Android device, you can also tap your phone to pay in stores at qualifying merchants who accept contactless payments.
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Softcard FAQs

[FAQs]

General Information
  1. What is Softcard?

    Softcard was an app developed so you could use your smartphone to pay for purchases. As of 3/31/15, it's being discontinued. All Softcard accounts will be closed and you won't be able to use it to make purchases using your smartphone. Beginning 3/16/15, you won't be able to add cards and new Softcard accounts won't be opened.

    If you'd like to continue using a mobile payment app, you can download and use Google Wallet™ from Google Play™ Store. Visit our Google Wallet FAQs for more information.

    Data charges may apply for download and use.



  2. How much does it cost to use Softcard?

    Softcard is a free app. But like many apps, it uses wireless data and messaging which may incur charges based on your Verizon Wireless plan.

    When you use a payment card, your card issuer's terms and conditions will apply.

    Beginning 3/16/15, you won't be able to add cards and new Softcard accounts won't be opened. As of 3/31/15, Softcard is being discontinued. All Softcard accounts will be closed and you won't be able to use Softcard to make payments.

    If you'd like to continue using a mobile payment app, you can download and use Google Wallet from Google Play Store. Visit our Google Wallet FAQs for more information.



  3. Where can I use Softcard to make a purchase?

    Through 3/31/2015 the Softcard app can be used anywhere contactless payments are accepted. See a list of locations on the Softcard website.

    contactless payments
    General contactless payment iconContactless payments, including Softcard app, are accepted at any merchant displaying this icon, whether a partner in the Softcard app or not.

    Beginning 3/16/15, you won't be able to add cards and new Softcard accounts won't be opened. As of 3/31/15, Softcard is being discontinued. All Softcard accounts will be closed and you won't be able to use Softcard to make payments.

    If you'd like to continue using a mobile payment app, you can download and use Google Wallet from Google Play Store. Visit our Google Wallet FAQs for more information.



  4. What is Near Field Communication (NFC), and what does it have to do with Softcard?

    NFC, or Near Field Communication, is a short range wireless technology that allows two devices to exchange information quickly and conveniently at close proximity.

    Softcard uses NFC to transmit payment card information from your phone to a contactless payment terminal.

    Beginning 3/16/15, you won't be able to add cards and new Softcard accounts won't be opened. As of 3/31/15, Softcard is being discontinued. All Softcard accounts will be closed and you won't be able to use Softcard to make payments.

    If you'd like to continue using a mobile payment app, you can download and use Google Wallet from Google Play Store. Visit our Google Wallet FAQs for more information.



  5. How do I know my information in Softcard is safe?

    The Softcard app is safer than your existing physical wallet. Your cards still have the same fraud and lost/stolen safeguards, plus extra layers of protection:

    • PIN - You select a unique PIN and enter it each time you open the Softcard app.
    • Remote Wallet Lock - If your phone is lost or stolen, you can freeze your Softcard app with one phone call or web entry. That's easier and faster than calling the issuing bank from every card in your physical wallet.
    • Secure Element - Sensitive payment information is stored on a special chip in your phone called the Secure Element. The Secure Element is isolated from your phone's main hardware and operating system. It's designed to allow access only to authorized programs such as the Softcard app.
    • Protective ID - A unique transaction ID is sent with each payment transaction, making it more difficult to counterfeit your card.
    • Personal Privacy - We believe your privacy matters. What you buy is between you and the merchants you patronize.


  6. Why can't I add a new account or new card to Softcard?

    As of 3/16/15, Softcard isn't accepting new accounts or allowing customers to add new cards. The app will be completely disabled on 3/31/15.

    If you'd like to continue using a mobile payment app, you can download and use Google Wallet from Google Play Store. Visit our Google Wallet FAQs for more information.



  7. What happens to the remaining money on my American Express Serve® Card when the Softcard app is closed on 3/31?

    If you have an American Express Serve account, you can use the physical Serve Card to use the remaining money for future purchases. If you need a replacement card, contact American Express Serve customer support at (800) 954-0559.



  8. How do I uninstall Softcard?

    To uninstall Softcard:

    1. Tap Play Store to open Google Play Store on your device.
    2. Tap the Play Store Menu icon (i.e., three horizontal lines in top-left corner).
    3. Tap My apps.
    4. Scroll to Softcard.
    5. Tap Softcard.
    6. Tap UNINSTALL.
    7. Tap OK on the pop-up window.

    You've successfully uninstalled Softcard.



Security and Privacy
  1. How does the Softcard app protect my payment credentials?

    Your payment credentials are stored in a chip called the Secure Element contained within your Softcard compatible smartphone. The Secure Element is isolated from your phone's main operating system and hardware. It's designed to allow access only to authorized programs, like the Softcard app, to initiate a transaction.

    Additionally, the Softcard app must be accessed by a user-selected PIN, which is another layer of protection.



  2. Does Softcard know what I buy because I use the Softcard app?

    We believe your privacy matters. What you buy is between you and the merchants you patronize. Neither Softcard nor Verizon Wireless keeps track of your purchases



  3. What happens to the payment and loyalty cards stored in the Softcard wallet on 3/31 when Softcard closes?

    Once your Softcard wallet is closed on 3/31, your wallet payment information and loyalty cards will be deleted from the app.

    If you need help or have questions about payment cards, you can contact:

    1. American Express (800) 297-1234
    2. American Express Serve (800) 954-0559
    3. Chase (888) 364-7250
    4. Wells Fargo (855) 771-0167

     

    Softcard Terms of Service are available at gosoftcard.com. Eligibility of payment cards, loyalty cards and offers depends on card issuer and merchant participation. Message and data charges may apply. Ability to tap or transmit loyalty and offer information varies among participating merchants. Softcard, SmartTap, and the associated logos are trademarks of JVL Ventures, LLC.
    Android is a trademark of Google, Inc.



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