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Verizon StarStar Me FAQs

[FAQs]

General Information
  1. What is StarStar Me?

    StarStar Me is an add-on mobile service that lets you use your name or nickname, when available, as your number. People can call you from their mobile phones by simply entering * * and then a unique word or phrase that you choose. When meeting new people, give out your memorable StarStar number instead of ten hard-to-remember digits.

    Note: Beginning 5/1/15, new StarStar Me numbers can't be added. Beginning 6/1/15, current StarStar me numbers will be discontinued. After your number renews in May, it won't renew again in June.



  2. Why is StarStar Me for Verizon Wireless being discontinued?

    We no longer support third party billing for StarStar Me.

    Note: Beginning 5/1/15, new StarStar Me numbers can't be added. Beginning 6/1/15, current StarStar me numbers will be discontinued. After your number renews in May, it won't renew again in June.



  3. When is StarStar Me being discontinued?

    We will discontinue StarStar Me in stages:

    • 5/1/15: Customers can't add StarStar Me anymore.
    • During May: You'll renew your StarStar Me number for the last time.
    • By 7/1/15: All StarStar Me numbers with Verizon Wireless will be discontinued.

    Your end date of service depends on when you signed up for StarStar Me because it's renewed each month on the day you signed up. StarStar service will continue for a full month after your renewal in May. For example, if your number renews on May 21, your service will end on June 21, or shortly thereafter. If you have multiple StarStar numbers, they may have different renewal/end dates depending on when you signed up.



  4. Will I still be able to call StarStar numbers after my StarStar Me number is discontinued?

    Yes, you'll still be able to call other StarStar numbers. However, any StarStar number that belonged to a Verizon Wireless customer will be discontinued and become available for others to use.



  5. I need a StarStar number. How can I get one or keep my current one?

    StarStar Me is a consumer service only. Unfortunately, there's no longer a service available to Verizon Wireless subscribers for consumer use. Zoove, a wholly-owned subsidiary of Mblox, provides a StarStar service for businesses that's independent of your mobile carrier. StarStar can transition your number to a business account, however, the pricing is significantly higher and the service offering is different. To learn more, contact StarStar at feedback@starstar.me.



  6. Can anyone reach me on my StarStar number?

    Mobile phone calls within the US from the major wireless carriers are currently supported. Landline and roaming calls can't reach you using your StarStar number.

    Note: Beginning 5/1/15, new StarStar Me numbers can't be added. Beginning 6/1/15, current StarStar me numbers will be discontinued. After your number renews in May, it won't renew again in June.



  7. Can people who use my StarStar number see my regular mobile phone number?

    No, when people call your StarStar number, they'll see the numeric equivalent of your StarStar number through Caller ID and in their call log (e.g., **72724 for **SARAH), not your mobile phone number. However, calls to or from Verizon Wireless customers will appear with your full mobile number on their bill. Calls from subscribers on other carriers won't appear on the phone or bill.

    Note: Beginning 5/1/15, new StarStar Me numbers can't be added. Beginning 6/1/15, current StarStar me numbers will be discontinued. After your number renews in May, it won't renew again in June.



  8. Do StarStar numbers work the same on all mobile phones?

    Your StarStar number will work no matter what mobile phone you use.

    The StarStar Me app is currently available only on Android™ and iPhone®.



  9. What is my StarStar Me contact info?

    Selecting Reply with Contact Info in the StarStar Me app allows you to quickly send your desired contact information to anyone who calls your StarStar number. You can choose to include any of the following in your contact info:

    • Photo
    • Email address
    • Other phone numbers
    • Website URL
    • Links to your social media accounts


  10. What does blocking a caller do within the StarStar Me app?

    When you block a caller in the StarStar Me app, the blocked caller will receive an audio message stating that the subscriber they called is unavailable.

    Calls from a blocked caller will not ring through to your phone or receive a reply message or contact info. Your StarStar Me app will keep a record of blocked calls.

    Note: Beginning 5/1/15, new StarStar Me numbers can't be added. Beginning 6/1/15, current StarStar me numbers will be discontinued. After your number renews in May, it won't renew again in June.

    If you would like to continue blocking numbers after your StarStar Me subscription ends, check out our other options on our Block Numbers page.



  11. Is there a limit to the number of blocked callers I can have in the StarStar Me app?

    No, there's no limit to the number of blocked callers you can set within the app.

    Note: Beginning 5/1/15, new StarStar Me numbers can't be added. Beginning 6/1/15, current StarStar me numbers will be discontinued. After your number renews in May, it won't renew again in June.

    If you would like to continue blocking numbers after your StarStar Me subscription ends, check out our other options on our Block Numbers page.



  12. How do I cancel my StarStar Me service?

    You can cancel your StarStar Me service online at our StarStar Me website or through the StarStar Me app.

    To cancel your StarStar Me service:

    1. Go to the StarStar Me website.
    2. Sign in to your account.
    3. Click Edit My Account next to the StarStar number you want to cancel.
    4. Confirm your cancellation.

    You've successfully canceled your StarStar Me service.



  13. If I change carriers, can I transfer or "port" my StarStar number?

    Your StarStar number can't be transferred or "ported" from carrier to carrier the way your regular phone number can. When you change carriers, your number will be returned to the pool of available StarStar numbers. However, you can request the same number again if your new carrier supports the service.



  14. Can I send text messages (SMS) from my StarStar number?

    No, at this time you can't send text messages from your StarStar number. However, the StarStar Me app will send a text message to callers of your StarStar number, when you choose the reply with message or contact info options. You can customize the text message and contact info that is sent.

    Note: Beginning 5/1/15, new StarStar Me numbers can't be added. Beginning 6/1/15, current StarStar me numbers will be discontinued. After your number renews in May, it won't renew again in June.



  15. Can people send text messages (SMS) to my StarStar number?

    No, text messages can't be sent from your StarStar number.

    Note: Beginning 5/1/15, new StarStar Me numbers can't be added. Beginning 6/1/15, current StarStar me numbers will be discontinued. After your number renews in May, it won't renew again in June.



  16. Are calls to my StarStar number billed like normal calls?

    Yes, calls and messages to and from your StarStar number are just like regular calls or messages. They may count toward any allowances or be charged as minutes or overage according to your calling plan.

    Text messages that are automatically sent to callers are free.*

    Note: Beginning 5/1/15, new StarStar Me numbers can't be added. Beginning 6/1/15, current StarStar me numbers will be discontinued. After your number renews in May, it won't renew again in June.

    *If you click a link within the text messages, you may incur data charges.



  17. Can I move my StarStar number to another Verizon mobile phone number?

    No, at this time, you can't move your StarStar number from one phone number to another.

    Note: Beginning 5/1/15, new StarStar Me numbers can't be added. Beginning 6/1/15, current StarStar me numbers will be discontinued. After your number renews in May, it won't renew again in June.



  18. Can a StarStar number forward to a number other than my mobile phone?

    No, calls to your StarStar number can only be sent to your mobile phone.

    Note: Beginning 5/1/15, new StarStar Me numbers can't be added. Beginning 6/1/15, current StarStar me numbers will be discontinued. After your number renews in May, it won't renew again in June.



Troubleshooting
  1. I'm having trouble signing up for StarStar Me. Why?

    The StarStar Me service is being discontinued for Verizon Wireless customers. Beginning 5/1/15, new StarStar Me subscriptions can't be added.



  2. Sometimes when I dial someone's StarStar number, it doesn't connect. Why?

    You may be having difficulty connecting to a StarStar number for one of the following reasons:

    • Roaming — StarStar numbers can only be connected if you place the call on the network of a carrier that supports the StarStar Me service, such as Verizon Wireless. If you're roaming on another carrier's network, you may have to dial the full ten digit number.

    • Using a Network Extender — You may experience problems connecting to StarStar numbers if you're using a Verizon Wireless Network Extender.

    • Traveling internationally — You can't call a StarStar number if you're traveling outside the US. However, callers in the US can reach you by calling your StarStar number, even if you're overseas (provided you have international service).

    If you're still experiencing difficulty connecting, you can call us by entering 611 on your mobile phone.



  3. Why does my phone lock up sometimes when dialing the StarStar (**) portion of a StarStar number?

    On some phones, if you enter StarStar (**) too quickly or too slowly, it invokes a special function of a "pause" or "+".

    • If you're dialing ** too quickly — You may need to wait longer before pressing the * (asterisk) key the second time. After pressing the * key, try waiting a second before pressing it again.

    • If you're dialing ** too slowly — You may be pressing and holding the *(asterisk) key too long between pushes, which triggers this special function. Try lifting your finger off the key quicker after you press it.


  4. When I dial a StarStar number, it says it sent me a text message but I never received it. What happened?

    To receive text messages from a StarStar number you call, you must have texting enabled on your phone's account. You also need to make sure you don't have any blocks applied.

    Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions. Apple and iPhone are registered trademarks of Apple Inc.



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