Select Your Device
Apple® iPhone® 6
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DuraXV
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hum by Verizon
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Sharp KIN™ ONE
DROID XYBOARD 8.2 by MOTOROLA
Samsung SCH-u540
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LG VX3200
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Gateway® LT2016u Netbook
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LG VX8100
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LG Versa™
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Sierra Wireless AirCard® 580
DROID XYBOARD 10.1 by MOTOROLA
Motorola CITRUS™
Samsung SCH-a850
Motorola MOTO Q™ 9c
Motorola V325
LG VX4650
Samsung SCH-a950
Verizon Wireless CDM8950
LG VX6000
Nokia 6205
Jest™
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Verizon Wireless Salute™
LG Fathom®
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Motorola Krave™ ZN4
Motorola RAZR V3m in Gray
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LG VX4500
Nokia 6215i
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LG VX9400
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HP® Mini 210-1076NR Netbook
Verizon Wireless V640
LG V
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DROID R2D2 by MOTOROLA
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Verizon Wireless V620
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Samsung i700 Pocket PC
Kyocera KX444
Samsung Renown™
Verizon XU870 Global ExpressCard®
Motorola Rapture™ VU30
Motorola V265
Samsung i600 Smartphone
Motorola MOTOSLVR L7C
Samsung SCH-u550
Motorola V276
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Nokia 6015i Prepaid
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Samsung SCH-i830
Motorola V65p
Motorola MOTO Q™ music 9m
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Kyocera KPC650
HP® Mini 311-1037NR Netbook
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LG VENUS™
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HP® Mini 110-1046NR Netbook
Motorola V325xi
BlackBerry® 7750
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Samsung Saga™
Motorola C333
Kyocera KX2
Verizon Wireless XV6600 without Camera
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola T730
Samsung SCH-a530
Nokia 2285
Motorola V120e
HP Spectre x2
LG VX4700
Samsung SCH-a890
HTC Touch Pro™
Samsung SCH-a970
HTC Apache XV6700

Suspend Service FAQs


This page details the ways you can temporarily suspend your wireless service in My Verizon.

  • Billing options
  • If your device was lost or stolen, click here
  • If you need to suspend your service due to a military deployment, click here
  • All other reasons to suspend your service, click here
General Information
  1. What is the suspend service option in My Verizon, and why would I use it?

    If you are unable to use your device temporarily, you can suspend your service to prevent unauthorized use or charges. When you suspend a line of service, you won't be able to make or receive calls or text message or access the Verizon Wireless data network.

    There are three types of service suspensions:

    • Lost/Stolen Suspension - If your device is lost or stolen, you should suspend your service to help protect against unauthorized use.
    • Military Suspension - You can suspend your service for a period of time if you, or another user on your account, have been called into active military service.
    • Other Suspension - You can suspend your service temporarily if you won't be using your device for a long period of time (e.g., going on a vacation, illness, etc.).

    To learn how to suspend your service online in My Verizon watch our How to Suspend or Reconnect Service video.



  2. I suspended my service because my device was lost or stolen. Will I continue to be billed while my service is suspended?

    Because every situation is different, we offer 3 options for how you'll be billed for voice, data and feature subscriptions while your device is suspended. You can choose to suspend, at a reduced rate, or continue to be billed as normal. If your device is lost or stolen you may also be eligible to suspend without billing. Keep in mind, if you're on a device payment agreement and/or you're subscribed to equipment insurance, your payments and coverage will continue while your device is suspended.

    1. Reduced rate billing - For up to 90 days you won't incur voice, data or feature subscription charges while your device is suspended. You just pay a reduced rate of $10 per month instead of your full monthly bill. You can choose this option for up to 90 days per rolling 12 month period. If you have previously suspended service without billing, the time you used will count against the amount of time available to you for reduced rate billing. For example, if your device was previously lost or stolen and you suspended service without billing for 10 days, you would have 80 days available to suspend service at a reduced rate. Once you have used up 90 days of reduced rate time you'll need to wait 12 months before using it again. Your upgrade eligibility and contract end dates will be extended for however long your device is suspended if you're on a 2-year contract, and if you're on device payment you will continue to be billed your monthly device charge.

    2. Without billing - You can choose this option once per rolling 12 month period, for a maximum of 30 days, as long as you have time remaining in your reduced rate allowance. During this time you won't incur voice, data or feature subscription charges while your device is suspended*. Your upgrade eligibility and contract end dates will be extended for however long your device is suspended.

    3. Suspended with billing - You'll be billed for all services and features during the suspension period without impacting your contract and upgrade eligibility dates.


    *If you have a monthly service subscription through Media Center, charges will continue to be billed during the suspension period unless you cancel the subscription. If you cancel the subscription and re-download the application at a later time, the download fees are NOT reimbursable.



  3. Can I change my plan while my service is suspended?

    While your device is suspended you can still change your plan. We offer a number of convenient ways to change your plan at home or on the go:

    • My Verizon Mobile app: Just open the app on your device and pick a new plan. It comes preinstalled on many of our devices or you can get it from Google Play™ and the Apple® App Store®.

    • My Verizon: Go to the Change Your Plan page in My Verizon on your smartphone, computer or tablet web browser to find a new plan.

    • My Verizon for Prepaid accounts: Change your prepaid plan and add data from the My Plan page in My Verizon for prepaid accounts. Refer to the My Verizon for Prepaid Accounts How to Use Guide for step-by-step instructions.


  4. How can I reconnect service on my device?

    Visit our Reconnect Service FAQs for information on reconnecting service.



  5. Can I suspend my mobile service online if I have a pending order on my account?

    No. If you currently have a pending order on your account, you won't be able to suspend your mobile service online until the pending order is completed or removed from your account. Learn more on our Pending Orders Information page.

    An Account Owner or Account Manager can remove a pending order from an account online in My Verizon. Learn more about account access roles.

    Note: If a pending order is removed, then it's canceled and the order will have to be placed again.

    To remove a pending order from your account:

    1. Go to the My Orders page in My Verizon.
    2. Click View pending account changes.
    3. Click Delete next to the pending order you wish to remove.
    4. Click Delete pending account change.


Lost/Stolen Suspension
  1. What is a Lost/Stolen Suspension?

    If your device is stolen or lost, you can temporarily suspend your service to prevent unauthorized usage and charges on your account.



  2. My phone has been lost or stolen. How do I suspend my service?

    You can suspend your service using the My Verizon Mobile app or online in My Verizon from your smartphone, tablet or computer.

    Prepaid Customers: If your device is lost or stolen you can suspend service in My Verizon for prepaid accounts. Refer to the My Verizon for Prepaid Accounts How to Use Guide for step-by-step instructions.

    My Verizon Mobile app

    To suspend your service with the My Verizon Mobile app:

    1. Tap the menu and select My Devices.
    2. Tap Suspend or Reconnect Device(s).
    3. Select the line you want to suspend if there is more than one device on your account.
    4. Tap the reason you are suspending service.
    5. Select a billing option. This will determine how you're billed while your device is suspended.
    6. Tap Continue.

    You've successfully suspended service using the My Verizon Mobile app.

    My Verizon

    1. Go to the Suspend or Reconnect your service page in My Verizon on your smartphone, tablet or computer.
    2. Select the line you want to suspend if there is more than one device on your account.
    3. Choose the reason you are suspending service.
    4. Select a billing option. Learn more about these billing options including eligibility details.
    5. Click or tap Suspend Selected Line.

    You have successfully suspended service online in My Verizon.

    You can also watch our How to Suspend or Reconnect Service video for instructions.

    Note: After suspending your service, refer to our Device Replacement Program page for more information about replacement options for your lost or stolen device.

    If you are unable to access My Verizon Mobile or My Verizon you can suspend service by calling Customer Service.



  3. Are my contract and upgrade dates affected if I suspend my service because my device was lost or stolen?

    If you suspend your service with billing, your contract and upgrade eligibility dates won't be impacted.

    If you choose to be billed at a reduced rate or if you stop billing during your suspension, your contract and upgrade eligibility dates will be extended for however long your line is suspended.



  4. If I suspend service because my device was lost or stolen, will my device be usable?

    When you suspend service, your device is blocked from connecting to the Verizon Wireless network. The device will also be prevented from being activated on any Verizon Wireless account.

    However, suspending service won't affect someone's ability to access the content and apps on the device, especially if the device wasn't protected with a password. Also, if the device has Wi-Fi capability, it can still be connected to a Wi-Fi network.

    Refer to our Device Replacement Program page for possible options to remotely locate and/or protect the information on your lost/stolen device.



  5. Can Verizon help track down my lost device?

    No, we don't provide assistance finding a lost device.

    If you've installed Verizon Protection or a similar phone-finding tool, you may be able to use that tool to help locate your device. Refer to our Device Replacement Program page for other possible options for remotely locating your device.

    If you believe your device may have been stolen, for your safety, do not attempt to locate the device. Instead, contact the police to report the theft.



  6. How do I file an insurance claim for a lost or stolen device?

    If you're enrolled in Total Mobile Protection, Total Equipment Coverage or Asurion Wireless Phone Protection, you can file an insurance claim directly with Asurion:

    • Online - Visit the Asurion Website
    • By phone - Call Asurion Customer Service at (888) 881-2622

    Refer to our Equipment Protection FAQs for more information.

    If you don't have insurance, go to our Device Replacement Program page for more replacement options.



  7. What should I do if I find my lost device after suspending service?

    If you find your lost device, you can reconnect your service by going to the Suspend or Reconnect Your Service page in My Verizon or My Verizon Mobile. You can also call Customer Service.

    Reconnecting your service will remove the blocks that prevented your device from being activated on a Verizon Wireless account, and reconnect network services to the device.

    For more information on reconnecting service, go to our Reconnect Service FAQs.



Military Suspension
  1. What is a suspension for military service?

    The Federal Service Members Civil Relief Act (SCRA) and some state laws provide certain protection to service members.

    If you have non-voice devices (i.e. Jetpack, tablet, etc.) and you receive orders to relocate to a location where Verizon Wireless service is unavailable, you can terminate your service with Verizon Wireless without paying an Early Termination Fee (ETF). To terminate your services call Customer Service at (800) 922-0204 or visit a Verizon Wireless retail store.

    If you have a voice device and you receive orders to relocate to a location where Verizon Wireless service is unavailable, you can choose to suspend your line for the period of your relocation or up to 3 years and 90 days. Or, if you prefer, you can terminate your service without paying an Early Termination Fee (ETF).

    Note: Verizon Wireless offers discounts to military personnel and veterans through our Military and Veterans Discount Program.



  2. How do I suspend or terminate service due to my military deployment?

    If you or a family member on your account have received orders to relocate for 90 days or more to an area where Verizon Wireless doesn't provide coverage and you need to suspend your service, you have two options: you can suspend your service or terminate your line.

    My Verizon Mobile app

    To suspend your service with the My Verizon Mobile app:

    1. Tap the menu and select My Devices.
    2. Tap Suspend or Reconnect Device(s).
    3. Select the line you want to suspend if there is more than one device on your account.
    4. Select Military Deployment as the reason you are suspending service.
    5. Enter the following information (as shown on your military orders) to verify your active duty:
      • Location of Deployment
      • First/Last Name
      • Date of Birth
      • Full Social Security Number
    6. Click or tap Suspend Selected Line.
    7. Tap Continue.

    You've successfully suspended service for military deployment using the My Verizon Mobile app.

    My Verizon

    To suspend your service in My Verizon using your smartphone, tablet or computer browser:

    1. Go to the Suspend or Reconnect your service page in My Verizon.
    2. Select the line you want to suspend if there is more than one device on your account.
    3. Select Military Deployment as the reason you are suspending service.
    4. Enter the following information (as shown on your military orders) to verify your active duty:
      • Location of Deployment
      • First/Last Name
      • Date of Birth
      • Full Social Security Number
    5. Click or tap Suspend Selected Line.

    You have successfully suspended service for military deployment online in My Verizon.

    If you're unable to access a computer you can also call Customer Service at (800) 922-0204 or visit a Verizon Wireless store to suspend service.

    To terminate your line:

    Please be prepared to provide information from your orders.

    We thank you for your service.



  3. If I suspend service for military purposes, how long will my service be suspended and my mobile telephone number available to me?

    When suspending service for military reasons, your service can be suspended for up to 3 years and 90 days. Your mobile number will also remain available to you during this time, so you can reconnect your service on the same number.

    After this time period, the line of service will automatically be disconnected and the mobile number will no longer be reserved for you. If you had an active device payment prior to suspending and the line is terminated, the balance of the device installment will be billed to your account at the point of termination.



  4. Will I continue to be billed while my service is suspended for a military deployment?

    No, all billing for service and features will be stopped while your account is suspended. This includes billing for your device payment agreement.

    Note: You may receive a partial bill for the duration of the month that your line was active prior to the military suspension.



  5. Are my contract and upgrade eligibility dates affected if I suspend my service for a military deployment?

    No, your contract and upgrade eligibility dates won't be extended for the time your line is suspended for military reasons. If you had an active device payment agreement during the term of your suspension, your payment agreement will resume once your services are reconnected. Your ability to upgrade will be determined based on the number of payments that remain on the agreement.



Other Voluntary Suspension
  1. What is the "Other" service suspension option in My Verizon?

    If you'd like to temporarily suspend your service for reasons other than a lost/stolen device or for military purposes, you can select the "Other" option on the Suspend or Reconnect Your Service page in My Verizon.

    Other reasons for suspending service include:

    • Traveling temporarily to a location where Verizon Wireless doesn't provide service
    • Illness or hospitalization
    • Ensure you aren't billed for a gift you purchase before it is received when you purchase Verizon service as a gift


  2. How do I temporarily suspend my service because of travel, illness or other reasons?

    My Verizon Mobile app

    To suspend your service with the My Verizon Mobile app:

    1. Tap the menu and select My Devices.
    2. Tap Suspend or Reconnect Device(s).
    3. Select the line you want to suspend if there is more than one device on your account.
    4. Select Other as your reason for suspending service.
    5. Select a billing option. Learn more about these billing options including eligibility details.
    6. Tap Continue.

    You've successfully suspended service using the My Verizon Mobile app.

    My Verizon

    1. Go to the Suspend or Reconnect your service page in My Verizon on your smartphone, tablet or computer.
    2. Select the line you want to suspend if there is more than one device on your account.
    3. Select Other as your reason for suspending service.
    4. Select a billing option. Learn more about these billing options including eligibility details.
    5. Click or tap Suspend Selected Line.

    You have successfully suspended service online in My Verizon.

     



  3. Will I continue to be billed while my service is suspended for the "Other" reason?

    You have two billing options when you suspend service and choose the "Other" reason:

    When you select "Other" as your reason, you have two options for how you will be billed while your device is suspended.

    • With billing - You'll be billed for all services and features during the suspension period. However, your contract and upgrade eligibility dates won't be impacted.

    • Reduced rate billing - You can suspend at a reduced rate of $10/mo for up to 90 days during a rolling 12 month period. Monthly device payments will continue under your device payment agreement. If you choose this option, your contract and upgrade eligibility dates will be extended for however long your line is suspended.


  4. Are my contract and upgrade dates affected if I suspend my service for the "Other" reason?

    If you suspend your service with full billing, your contract and upgrade eligibility dates won't be impacted. If you select the reduced rate billing option during your suspension, your contract and upgrade eligibility dates will be extended for however long your line is suspended.



  5. If I suspend my service for the "Other" reason, how long is the suspension period?

    When you select "Other" as your reason for suspending your service, the suspension can last up to 180 days. Please note, any previous time you used in the last rolling 12 months will be deducted from your eligible time. In a 12 month rolling year you are only eligible for 90 days at a reduced rate and the remaining 90 days you will be billed your full monthly amount. Your billing status will be automatically updated based on how much suspend time you have available.



  6. I've suspended my service for the "Other" reason. Can I change the automatic reconnect date from the default 90-day period?

    No, but you can reconnect your service at any time before the 90-day auto-reconnect date by going to the Suspend or Reconnect Your Service page in My Verizon or My Verizon Mobile.

    For more information on reconnecting service, go to our Reconnect Service FAQs.



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