Select Your Device
Apple® iPhone® 6
Samsung Galaxy S® 5
Apple® iPhone® 6s Plus
Apple® iPhone® 6 Plus
Apple® iPhone® 6s
Apple® iPhone® 5s
Samsung Galaxy S® 6
Samsung Galaxy S7
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Apple® iPhone® 5c
Samsung Galaxy Note5
Samsung Convoy™ 3
DROID TURBO 2
DROID MAXX by MOTOROLA
Samsung Galaxy S7 edge
Verizon Ellipsis™ Jetpack®
Apple® iPhone® 5
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
LG G3
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Apple® iPhone® 4s
LG G4™
Droid Turbo by Motorola
Samsung 3G Network Extender
Verizon Ellipsis™ 7
Apple® iPad® 2
Apple® iPhone® 4
Apple® iPhone® SE
Verizon Ellipsis® 8
Samsung Galaxy S® 6 edge
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Verizon Jetpack® MiFi® 6620L
DROID MAXX 2
Samsung Galaxy S6 edge +
Samsung Galaxy Note® 3
DROID MINI by MOTOROLA
LG Revere® 3
LG Cosmos™ 3
LG G2
Samsung Gusto® 3
Samsung Galaxy J1™ Prepaid
LG G Vista
HTC One® (M8)
DROID RAZR M by MOTOROLA
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon MiFi® 4G LTE Global USB Modem U620L
Brigadier™ by Kyocera
LG V10™
LG Extravert™ 2
Samsung Galaxy J3 (2016)
Verizon Wireless Home Phone
Casio G'zOne Commando®
Ellipsis™ Jetpack® MHS800L
DROID ULTRA by MOTOROLA
HTC Desire® 526
Pantech 4G LTE Global USB Modem UML290
Verizon 4G LTE Broadband Router with Voice
HTC One M9
LG G5
DuraXV
LG Optimus Zone™ 3 Prepaid
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Casio G'zOne Commando® 4G LTE
Samsung Galaxy S® 4 mini
Casio G'zOne Ravine® 2
GizmoPal™
LG G Pad 8.3 LTE
Samsung Galaxy Note® II
Verizon 4G LTE USB Modem 551L
Galaxy Note® Edge
Sony Xperia® Z3v
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LG K4™ LTE
HTC Desire® 626
Transpyre™ Prepaid
Samsung Galaxy J3 V
Samsung 4G LTE Network Extender
Moto X™ by Motorola
DROID TURBO 2 - Designed by You
LG K8 V
Samsung Convoy™ 2
Moto E™ Prepaid
Nokia Lumia 928
Samsung Brightside™
Microsoft Lumia 735
Nexus 6
Moto G™ by Motorola
Verizon 4G LTE USB Modem UML295
Nokia Lumia Icon
Samsung Gusto® 2
hum by Verizon
LG Exalt™
Verizon 4G LTE Broadband Router
Samsung Intensity™ II
Moto X™ (2nd Gen.)
Verizon Ellipsis® 10
BlackBerry® Bold™ 9930 smartphone
LG Revere®
GizmoGadget™ by LG
Verizon Wireless AirCard® 595
HTC One®
Nokia Lumia 822
GizmoPal® 2 by LG
Lucid™3 by LG
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
iPad® Pro
LG Cosmos™ 2
Gear S2
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
DROID RAZR by MOTOROLA
HTC One® (M8) for Windows®
Gear S®
LG Octane™
LG Terra™
LG Optimus Zone™ 2 Prepaid
Blackberry Classic
Samsung Convoy® 4
LG Optimus Exceed™ 2
Samsung Intensity™ III
Samsung Galaxy S® III mini
Samsung Galaxy Tab® 2 (7.0)
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Revere® 2
iPad® Air 2
DROID RAZR MAXX HD by MOTOROLA
DROID INCREDIBLE 4G LTE by HTC
Lancet™ for Android™
Verizon LTE Internet and Home Phone
LTE Internet (Installed)
Samsung Convoy™
Watch Urbane™ 2nd Edition LTE
DROID RAZR MAXX by MOTOROLA
LG enV®3
HTC 10™
LG Accolade™
Lancet™
PRIV™ by Blackberry®
Verizon SureResponse®
DROID DNA by HTC
BlackBerry® Z10 smartphone
DROID RAZR HD by MOTOROLA
LG Exalt™II
HTC One® remix
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Apple® iPad® mini with Retina display
G Pad™ 10.1 LTE
LG G Pad™ X8.3
Apple® iPad® Air™
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Casio G'zOne Ravine®
Samsung Galaxy Tab S2
Enact™ by LG
DROID 3 by MOTOROLA
G Pad™ 7.0 LTE
Apple® iPad® with Wi-Fi + 4G
DROID X by MOTOROLA
DROID 4 by MOTOROLA
Galaxy Tab E (8.0)
Apple® iPad® mini
Samsung Galaxy Stellar™
Microsoft Surface 3
DROID by MOTOROLA
Verizon Wireless USB760 Modem
DROID BIONIC by MOTOROLA
Samsung Galaxy Tab® 4 (10.1)
Kyocera DuraXV+
DROID X2 by MOTOROLA
Lucid™ by LG
Ellipsis® Kids
Motorola RAZR V3m
Samsung Illusion™
LG VX8300
Samsung Galaxy™ Stratosphere™ II
BlackBerry® Z30 smartphone
LG Extravert™
Galaxy Nexus by Samsung
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 2 (10.1)
HTC One® max
Lucid™2 by LG
BlackBerry® Bold 9650 smartphone
LG Vortex™
Hydro ELITE by KYOCERA
iPad Pro™ (9.7-inch)
Motorola MOTO™ W755
LG 4G LTE USB Modem VL600
HTC Desire® 612
Samsung Galaxy Tab®
Motorola Barrage™
Samsung Haven™
Google Nexus 7
Galaxy Tab E
Samsung Intensity™
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Galaxy Tab® 4 (8.0)
LG enV®2
Samsung Alias™ 2
Casio G'zOne Boulder®
LG enV® TOUCH
Pantech Hotshot™
LG VX5500
Pantech Perception™
iPad® mini 4
Samsung Smooth™
Pantech Jest™ 2
Windows Phone 8X by HTC
Samsung Fascinate™
Moto X™ - Designed by You (2nd Generation)
LG Optimus Zone™
Apple® iPad® with Retina display
Moto X™ - Designed by You
Spectrum™ 2 by LG
Pantech Breakout™
Motorola XOOM™ 4G LTE
LG VX8360
BlackBerry® Tour™ 9630 smartphone
LG Cosmos™ Touch
Samsung Galaxy Note® Pro
Samsung Galaxy™ Stratosphere™
Verizon MiFi™2200 Intelligent Mobile Hotspot
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Tab® (10.1)
Samsung Knack™
DROID 2 GLOBAL by MOTOROLA
DROID CHARGE by SAMSUNG
LG Migosm
Samsung ATIV SE™
THUNDERBOLT™ by HTC
Samsung Galaxy Legend™
Verizon Wireless UMW190 Global USB Modem
Sony Xperia® Z2
Dell™ Vostro™ V13 Laptop
Casio G'zOne Brigade®
Pantech Marauder™
Verizon Wireless AirCard® 595U USB Modem
LG VX5400
Samsung ATIV Odyssey™
Nokia Lumia 2520
Samsung Galaxy Tab® S
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Verizon Converged VOIP Device
DROID INCREDIBLE by HTC
iPad® mini 3
DROID 2 by MOTOROLA
Casio G'zOne Rock™
Samsung SCH-u340
HTC Rhyme™
Motorola W385
Intuition™ by LG
Luge™ by Motorola Prepaid
Samsung Galaxy Camera®
DROID PRO by MOTOROLA
Verizon Wireless UM175 USB Modem
Samsung Galaxy Tab® (7.7)
Samsung Gear S2 classic
ZenPad™ Z8
Samsung Galaxy Note® 10.1
Verizon Wireless G'zOne Type-S
HTC Rezound™
Samsung SCH-u410
BlackBerry® Curve™ 9330 smartphone
BlackBerry® Pearl™ Flip 8230 smartphone
LG VX8350
LG Dare™
Verizon Wireless USB720 Modem
LG Voyager™
Samsung Galaxy Note® 10.1 2014 Edition
LG Ally™
Samsung Reality™
Motorola MOTO™ VU204
Blackberry Classic Non-Camera
Motorola Adventure™ V750
Verizon Wireless Escapade®
BlackBerry® Storm2™ 9550 smartphone Prepaid
Samsung Galaxy View
Revolution™ by LG
Spectrum™ by LG
Pantech Crux™
BlackBerry® Curve™ 8330 smartphone
Delphi Connect
Samsung Juke
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
HTC Trophy™
BlackBerry® Curve™ 8530 smartphone
Samsung Gem™
LG Chocolate® Touch
BlackBerry® Torch™ 9850 smartphone
Apple® iPad®
LG Enlighten®
Verizon Wireless Coupe™
Samsung Alias™
LG VX5300
Pantech Caper™ Prepaid
Casio EXILIM
G'zOne Boulder™ Black and Silver
Verizon Wireless CDM8975
Samsung SCH-u430
Motorola Entice™
Casio G'zOne Ravine® 2 Non-Camera
Sony Xperia® PLAY
LG Chocolate® 3
Motorola W315
Samsung SCH-a650
Verizon Wireless USB727 Modem
BlackBerry® 8830 World Edition smartphone
Sierra Wireless AirCard® 555D
Verizon Wireless UM150 USB Modem
BlackBerry® Curve™ 9310 smartphone
LG Optimus Exceed™ Prepaid
LG Chocolate®
BlackBerry® Curve™ 9370 smartphone
LG VX5200
DROID ERIS by HTC
Samsung Zeal™
Motorola MOTOKRZR K1m
LG VX6100
Verizon Wireless PC5750 PC Card
Samsung Omnia® II
HP Spectre x2
Motorola E815
Motorola V325i
Samsung Continuum™
Samsung SCH-a930
Samsung SCH-u540
HP® Pavilion dm1-3010nr Notebook
Motorola MOTO™ Z6c World Edition
LG VX3200
Verizon Wireless G'zOne Type-S Push to Talk without Camera
LG VX3300
DROID XYBOARD 10.1 by MOTOROLA
LG enV®
LG Clout™
Motorola RAZR V3c
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Nokia 2705 Shade™ Non-Camera
LG Versa™
Motorola XOOM™
Samsung Gleam®
Verizon Wireless Razzle™
Gateway® LT2016u Netbook
Samsung SCH-a670
Samsung N150 Netbook
Samsung Rogue™
Verizon Wireless V740 ExpressCard
Samsung SCH-a950
Nokia 6205
HP® Mini 1151NR Netbook
Sharp KIN™ ONE
Pantech PN-215
Samsung Sway™
Jest™
LG VX4650
Motorola DEVOUR™ with MOTOBLUR™
Motorola V325
LG VX8700
LG VX4500
LG VX8100
Sharp KIN™ TWO
LG Glance™
Pantech PN-820
Motorola Rival™
Motorola MOTO Q™ 9c
Motorola MOTO™ Z6cx World Edition without Camera
Verizon Wireless CDM8950
Samsung FlipShot®
Motorola CITRUS™
DROID XYBOARD 8.2 by MOTOROLA
Motorola Krave™ ZN4
LG VX6000
Verizon Wireless Adamant™
Samsung SCH-a870
DROID R2D2 by MOTOROLA
Sierra Wireless AirCard® 580
Verizon Wireless Salute™
Samsung SCH-u550
HP® Mini 110-3098NR Netbook
LG Fathom®
Nokia 2366i
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 6215i
Motorola RAZR V3m in Gray
Nokia 7705 Twist™
Sharp KIN™ ONEm
HP® Mini 210-1076NR Netbook
Samsung i700 Pocket PC
Samsung Trance™
Samsung SCH-i760
Samsung SCH-a850
LG VENUS™
Nokia 7205 Intrigue™
Motorola V60s
Verizon AD3700 Global USB Modem
Motorola MOTORIZR Z6tv
Nokia 3589i
Verizon Wireless USB1000 Global USB Modem
Nokia 2705 Shade™
Motorola Q™
Samsung Omnia®
LG VX9400
Verizon XU870 Global ExpressCard®
Verizon Wireless PN-300
Kyocera KX1v
Motorola V265
Nokia 2128i
Samsung SCH-a310
Verizon Wireless Blitz® Prepaid
Samsung SCH-i730
Samsung SCH-a630
Samsung SCH-u620
Samsung SCH-a795
Motorola T730
Compaq® Mini CQ10-688nr Netbook
Kyocera KX414
LG V
HTC Touch Pro™
Verizon Wireless CDM 7075
Nokia 6315i
HP® Mini 311-1037NR Netbook
Motorola V325xi
Verizon Wireless V640
Kyocera KX444
Motorola MOTOSLVR L7C
Spartan GoCam™
Sharp KIN™ TWOm
Samsung Renown™
BlackBerry® 7250
Pantech PN-210
Motorola MOTORAZR maxx Ve
Nokia 2605 Mirage
Motorola V710
Samsung i600 Smartphone
Nokia 6236i
Samsung SCH-a970
HTC Apache XV6700
Motorola T720
Kyocera SE47
Motorola C333
Verizon Wireless V620
Motorola C343
Nokia 2285
HTC Merge®
Nokia 6015i Prepaid
HTC Ozone™ with TALKS™ for Verizon Wireless
LG VX4700
Motorola V276
Kyocera KPC650
Kyocera KX2
Verizon Wireless XV6600 without Camera
Samsung Glyde™
Kyocera K323
Motorola Rapture™ VU30
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Samsung Galaxy Tab® 4
BlackBerry® 7750
Samsung Saga™
Samsung SCH-a610
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Samsung SCH-a990
Samsung SCH-a530
Motorola V120e
Samsung SCH-a890
Verizon Wireless U630 PC Card
Samsung SCH-i830
Moto Z Force Droid Edition
Moto Z Droid Edition
Motorola V65p

Suspend Service FAQs


These FAQs detail the ways you can temporarily suspend your wireless service in My Verizon and with the My Verizon app.

Select a suspension type to view those specific FAQs:

General Information
  1. What is the suspend service option in My Verizon, and why would I use it?

    If you are unable to use your device temporarily, you can suspend your service to prevent unauthorized use or charges. When you suspend a line of service, you won't be able to make or receive calls or text message or access the Verizon Wireless data network.

    There are three types of service suspensions:

    • Lost/Stolen Suspension - If your device is lost or stolen, you should suspend your service to help protect against unauthorized use.
    • Military Suspension - You can suspend your service for a period of time if you, or another user on your account, have been called into active military service.
    • Other Suspension - You can suspend your service temporarily if you won't be using your device for a long period of time (e.g., going on a vacation, illness, etc.).

    To learn how to suspend your service online in My Verizon watch our How to Suspend or Reconnect Service video.



  2. I suspended my service because my device was lost or stolen. Will I continue to be billed while my service is suspended?

    Because every situation is different, we offer 3 options for how you'll be billed for voice, data and feature subscriptions while your device is suspended. You can choose to suspend, at a reduced rate, or continue to be billed as normal. If your device is lost or stolen you may also be eligible to suspend without billing. Keep in mind, if you're on a device payment agreement and/or you're subscribed to equipment insurance, your payments and coverage will continue while your device is suspended.

    1. Reduced rate billing - For up to 90 days you won't incur voice, data or feature subscription charges while your device is suspended. You just pay a reduced rate of $10 per month instead of your full monthly bill. You can choose this option for up to 90 days per rolling 12 month period. If you have previously suspended service without billing, the time you used will count against the amount of time available to you for reduced rate billing. For example, if your device was previously lost or stolen and you suspended service without billing for 10 days, you would have 80 days available to suspend service at a reduced rate. Once you have used up 90 days of reduced rate time you'll need to wait 12 months before using it again. Your upgrade eligibility and contract end dates will be extended for however long your device is suspended if you're on a 2-year contract, and if you're on device payment you will continue to be billed your monthly device charge.

    2. Without billing - You can choose this option once per rolling 12 month period, for a maximum of 30 days, as long as you have time remaining in your reduced rate allowance. During this time you won't incur voice, data or feature subscription charges while your device is suspended*. Your upgrade eligibility and contract end dates will be extended for however long your device is suspended.

    3. Suspended with billing - You'll be billed for all services and features during the suspension period without impacting your contract and upgrade eligibility dates.


    *If you have a monthly service subscription through Media Center, charges will continue to be billed during the suspension period unless you cancel the subscription. If you cancel the subscription and re-download the application at a later time, the download fees are NOT reimbursable.



  3. Can I change my plan while my service is suspended?

    While your device is suspended you can still change your plan. We offer a number of convenient ways to change your plan at home or on the go:

    • The My Verizon app: Just open the app on your device and pick a new plan. It comes preinstalled on many of our devices or you can get it from Google Play™ and the Apple® App Store®.

    • My Verizon: Go to the Change Your Plan page in My Verizon on your smartphone, computer or tablet web browser to find a new plan.

    • My Verizon for Prepaid accounts: Change your prepaid plan and add data from the My Plan page in My Verizon for prepaid accounts. Refer to the My Verizon for Prepaid Accounts How to Use Guide for step-by-step instructions.


  4. How can I reconnect service on my device?

    Visit our Reconnect Service FAQs for information on reconnecting service.



  5. Can I suspend my mobile service online if I have a pending order on my account?

    No. If you currently have a pending order on your account, you won't be able to suspend your mobile service online until the pending order is completed or removed from your account. Learn more on our Pending Orders Information page.

    An Account Owner or Account Manager can remove a pending order from an account online in My Verizon. Learn more about account access roles.

    Note: If a pending order is removed, then it's canceled and the order will have to be placed again.

    To remove a pending order from your account:

    1. Go to the My Orders page in My Verizon.
    2. Click View pending account changes.
    3. Click Delete next to the pending order you wish to remove.
    4. Click Delete pending account change.


Lost/Stolen Suspension
  1. What is a Lost/Stolen Suspension?

    If your device is stolen or lost, you can temporarily suspend your service to prevent unauthorized usage and charges on your account.



  2. My phone has been lost or stolen. How do I suspend my service?

    You can suspend your service using the My Verizon app or online in My Verizon from your smartphone, tablet or computer.

    Prepaid Customers: If your device is lost or stolen you can suspend service in My Verizon for prepaid accounts. Refer to the My Verizon for Prepaid Accounts How to Use Guide for step-by-step instructions.

    The My Verizon app

    To suspend your service with the My Verizon app:

    1. Tap the menu and select My Devices.
    2. Tap Suspend or Reconnect Device(s).
    3. Select the line you want to suspend if there is more than one device on your account.
    4. Tap the reason you are suspending service.
    5. Select a billing option. This will determine how you're billed while your device is suspended.
    6. Tap Continue.

    You've successfully suspended service using the My Verizon app.

    My Verizon

    1. Go to the Suspend or Reconnect your service page in My Verizon on your smartphone, tablet or computer.
    2. Select the line you want to suspend if there is more than one device on your account.
    3. Choose the reason you are suspending service.
    4. Select a billing option. Learn more about these billing options including eligibility details.
    5. Click or tap Suspend Selected Line.

    You have successfully suspended service online in My Verizon.

    You can also watch our How to Suspend or Reconnect Service video for instructions.

    Note: After suspending your service, refer to our Device Replacement Program page for more information about replacement options for your lost or stolen device.

    If you are unable to access the My Verizon app or My Verizon you can suspend service by calling Customer Service.

     



  3. Are my contract and upgrade dates affected if I suspend my service because my device was lost or stolen?

    If you suspend your service with billing, your contract and upgrade eligibility dates won't be impacted.

    If you choose to be billed at a reduced rate or if you stop billing during your suspension, your contract and upgrade eligibility dates will be extended for however long your line is suspended.



  4. If I suspend service because my device was lost or stolen, will my device be usable?

    When you suspend service, your device is blocked from connecting to the Verizon Wireless network. The device will also be prevented from being activated on any Verizon Wireless account.

    However, suspending service won't affect someone's ability to access the content and apps on the device, especially if the device wasn't protected with a password. Also, if the device has Wi-Fi capability, it can still be connected to a Wi-Fi network.

    Refer to our Device Replacement Program page for possible options to remotely locate and/or protect the information on your lost/stolen device.



  5. Can Verizon help track down my lost device?

    No, we don't provide assistance finding a lost device.

    If you've installed Verizon Protection or a similar phone-finding tool, you may be able to use that tool to help locate your device. Refer to our Device Replacement Program page for other possible options for remotely locating your device.

    If you believe your device may have been stolen, for your safety, do not attempt to locate the device. Instead, contact the police to report the theft.



  6. How do I file an insurance claim for a lost or stolen device?

    If you're enrolled in Total Mobile Protection, Total Equipment Coverage or Asurion Wireless Phone Protection, you can file an insurance claim directly with Asurion:

    • Online - Visit the Asurion Website
    • By phone - Call Asurion Customer Service at (888) 881-2622

    Refer to our Equipment Protection FAQs for more information.

    If you don't have insurance, go to our Device Replacement Program page for more replacement options.



  7. What should I do if I find my lost device after suspending service?

    If you find your lost device, you can reconnect your service by going to the Suspend or Reconnect Your Service page in My Verizon or the My Verizon app. You can also call Customer Service.

    Reconnecting your service will remove the blocks that prevented your device from being activated on a Verizon Wireless account, and reconnect network services to the device.

    For more information on reconnecting service, go to our Reconnect Service FAQs.



Military Suspension
  1. What is a suspension for military service?

    The Federal Service Members Civil Relief Act (SCRA) and some state laws provide certain protection to service members.

    If you have non-voice devices (i.e. Jetpack, tablet, etc.) and you receive orders to relocate to a location where Verizon Wireless service is unavailable, you can terminate your service with Verizon Wireless without paying an Early Termination Fee (ETF). To terminate your services call Customer Service at (800) 922-0204 or visit a Verizon Wireless retail store.

    If you have a voice device and you receive orders to relocate to a location where Verizon Wireless service is unavailable, you can choose to suspend your line for the period of your relocation or up to 3 years and 90 days. Or, if you prefer, you can terminate your service without paying an Early Termination Fee (ETF).

    Note: Verizon Wireless offers discounts to military personnel and veterans through our Military and Veterans Discount Program.



  2. How do I suspend or terminate service due to my military deployment?

    If you or a family member on your account have received orders to relocate for 90 days or more to an area where Verizon Wireless doesn't provide coverage and you need to suspend your service, you have two options: you can suspend your service or terminate your line.

    See the steps below to suspend your service with the My Verizon app or online in My Verizon. If you're unable to suspend your service online, you can email, Fax, or mail your orders to us. Learn how.

    The My Verizon app

    To suspend your service with the My Verizon app:

    1. Tap the menu and select My Devices.
    2. Tap Suspend or Reconnect Device(s).
    3. Select the line you want to suspend if there is more than one device on your account.
    4. Select Military Deployment as the reason you are suspending service.
    5. Enter the following information (as shown on your military orders) to verify your active duty:
      • Location of Deployment
      • First/Last Name
      • Date of Birth
      • Full Social Security Number
    6. Click or tap Suspend Selected Line.
    7. Tap Continue.

    You've successfully suspended service for military deployment using the My Verizon app.

    My Verizon

    To suspend your service in My Verizon using your smartphone, tablet or computer browser:

    1. Go to the Suspend or Reconnect your service page in My Verizon.
    2. Select the line you want to suspend if there is more than one device on your account.
    3. Select Military Deployment as the reason you are suspending service.
    4. Enter the following information (as shown on your military orders) to verify your active duty:
      • Location of Deployment
      • First/Last Name
      • Date of Birth
      • Full Social Security Number
    5. Click or tap Suspend Selected Line.

    You have successfully suspended service for military deployment online in My Verizon.

    To terminate your line:



  3. How do I suspend my service for military deployment over email, Fax or mail?
    1. Send your documents to Correspondence Team:
      • Email: militaryorders@verizonwireless.com
      • Mailing Address:
        Verizon Wireless
        Attn: Correspondence Team
        PO Box 5029
        Wallingford, CT 06492
      • Fax: 800-261-6872
    2. Include a copy of your relocation orders including:
      • Subject: Military Order
      • Customer or Account Name
      • Account Number and Mobile Number

    You've successfully suspended your service. Please note, the process can take up to 24 hours to complete.

    Please be prepared to provide information from your orders.

    We thank you for your service.



  4. If I suspend service for military purposes, how long will my service be suspended and my mobile telephone number available to me?

    When suspending service for military reasons, your service can be suspended for up to 3 years and 90 days. Your mobile number will also remain available to you during this time, so you can reconnect your service on the same number.

    After this time period, the line of service will automatically be disconnected and the mobile number will no longer be reserved for you. If you had an active device payment prior to suspending and the line is terminated, the balance of the device installment will be billed to your account at the point of termination.



  5. Will I continue to be billed while my service is suspended for a military deployment?

    No, all billing for service and features will be stopped while your account is suspended. This includes billing for your device payment agreement.

    Note: You may receive a partial bill for the duration of the month that your line was active prior to the military suspension.



  6. Are my contract and upgrade eligibility dates affected if I suspend my service for a military deployment?

    No, your contract and upgrade eligibility dates won't be extended for the time your line is suspended for military reasons. If you had an active device payment agreement during the term of your suspension, your payment agreement will resume once your services are reconnected. Your ability to upgrade will be determined based on the number of payments that remain on the agreement.



Other Voluntary Suspension
  1. What is the "Other" service suspension option in My Verizon?

    If you'd like to temporarily suspend your service for reasons other than a lost/stolen device or for military purposes, you can select the "Other" option on the Suspend or Reconnect Your Service page in My Verizon.

    Other reasons for suspending service include:

    • Traveling temporarily to a location where Verizon Wireless doesn't provide service
    • Illness or hospitalization
    • Ensure you aren't billed for a gift you purchase before it is received when you purchase Verizon service as a gift


  2. How do I temporarily suspend my service because of travel, illness or other reasons?

    The My Verizon app

    To suspend your service with the My Verizon app:

    1. Tap the menu and select My Devices.
    2. Tap Suspend or Reconnect Device(s).
    3. Select the line you want to suspend if there is more than one device on your account.
    4. Select Other as your reason for suspending service.
    5. Select a billing option. Learn more about these billing options including eligibility details.
    6. Tap Continue.

    You've successfully suspended service using the My Verizon app.

    My Verizon

    1. Go to the Suspend or Reconnect your service page in My Verizon on your smartphone, tablet or computer.
    2. Select the line you want to suspend if there is more than one device on your account.
    3. Select Other as your reason for suspending service.
    4. Select a billing option. Learn more about these billing options including eligibility details.
    5. Click or tap Suspend Selected Line.

    You have successfully suspended service online in My Verizon.

     



  3. Will I continue to be billed while my service is suspended for the "Other" reason?

    You have two billing options when you suspend service and choose the "Other" reason:

    When you select "Other" as your reason, you have two options for how you will be billed while your device is suspended.

    • With billing - You'll be billed for all services and features during the suspension period. However, your contract and upgrade eligibility dates won't be impacted.

    • Reduced rate billing - You can suspend at a reduced rate of $10/mo for up to 90 days during a rolling 12 month period. Monthly device payments will continue under your device payment agreement. If you choose this option, your contract and upgrade eligibility dates will be extended for however long your line is suspended.


  4. Are my contract and upgrade dates affected if I suspend my service for the "Other" reason?

    If you suspend your service with full billing, your contract and upgrade eligibility dates won't be impacted. If you select the reduced rate billing option during your suspension, your contract and upgrade eligibility dates will be extended for however long your line is suspended.



  5. If I suspend my service for the "Other" reason, how long is the suspension period?

    When you select "Other" as your reason for suspending your service, the suspension can last up to 180 days. Please note, any previous time you used in the last rolling 12 months will be deducted from your eligible time. In a 12 month rolling year you are only eligible for 90 days at a reduced rate and the remaining 90 days you will be billed your full monthly amount. Your billing status will be automatically updated based on how much suspend time you have available.



  6. I've suspended my service for the "Other" reason. Can I change the automatic reconnect date from the default 90-day period?

    No, but you can reconnect your service at any time before the 90-day auto-reconnect date by going to the Suspend or Reconnect Your Service page in My Verizon or the My Verizon app.

    For more information on reconnecting service, go to our Reconnect Service FAQs.



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