Verizon Tech Coach is a service that gives you over-the-phone, personalized technical support from experts in Verizon Wireless devices and consumer electronics.
Verizon Tech Coach agents can solve most issues in just one call. However, if the Verizon Tech Coach agent doesn't have the answer right away, they'll call you back within 24 hours with a solution. In addition, the Verizon Tech Coach agent will make recommendations on how to optimize your device for your lifestyle.
Verizon Tech Coach also provides online tools, including chat support and a comprehensive interactive device guide, to help you learn how to optimize your device on your own.