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Apple® iPhone® 6
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DROID TURBO 2
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DROID MAXX by MOTOROLA
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Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
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LG G Vista
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J1™ Prepaid
Verizon Wireless Home Phone
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Pantech 4G LTE Global USB Modem UML290
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Ellipsis™ Jetpack® MHS800L
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DROID ULTRA by MOTOROLA
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DuraXV
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Verizon MiFi® 4G LTE Global USB Modem U620L
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Casio G'zOne Ravine® 2
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Verizon 4G LTE USB Modem 551L
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Microsoft Lumia 735
G Pad™ 10.1 LTE
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LG G Pad™ X8.3
Nokia Lumia 822
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hum by Verizon
Verizon Wireless AirCard® 595
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Kyocera DuraXV+
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Casio G'zOne Ravine®
Motorola RAZR V3m
Galaxy Nexus by Samsung
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HTC One® max
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Hydro ELITE by KYOCERA
BlackBerry® Q10 smartphone
Google Nexus 7
DROID INCREDIBLE 2 by HTC
LG Extravert™
LG 4G LTE USB Modem VL600
Pantech Perception™
DROID X2 by MOTOROLA
Verizon Wireless USB760 Modem
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DROID X by MOTOROLA
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BlackBerry® Bold™ 9930 smartphone without camera
DROID INCREDIBLE by HTC
Luge™ by Motorola Prepaid
Dell™ Vostro™ V13 Laptop
Ellipsis® Kids
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Delphi Connect
Intuition™ by LG
Samsung Galaxy Note® 10.1 2014 Edition
BlackBerry® Tour™ 9630 smartphone
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DROID CHARGE by SAMSUNG
Nokia Lumia 2520
LG VX5400
THUNDERBOLT™ by HTC
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Verizon Wireless UMW190 Global USB Modem
DROID 2 GLOBAL by MOTOROLA
Casio G'zOne Rock™
LG VX8360
LG Optimus Zone™
Samsung Galaxy Legend™
Motorola W385
HTC Rezound™
BlackBerry® Pearl™ Flip 8230 smartphone
Verizon Converged VOIP Device
Samsung SCH-u340
BlackBerry® Storm2™ 9550 smartphone Prepaid
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BlackBerry® Curve™ 8330 smartphone
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BlackBerry® Curve™ 9330 smartphone
Verizon Wireless UM175 USB Modem
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LG Chocolate® Touch
Revolution™ by LG
Spectrum™ by LG
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LG VX8350
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Sony Xperia® PLAY
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BlackBerry® 8830 World Edition smartphone
Pantech Crux™
LG Dare™
LG VX5300
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Blackberry Classic Non-Camera
Verizon Wireless USB727 Modem
Casio EXILIM
Motorola MOTOKRZR K1m
LG VX5200
DROID XYBOARD 10.1 by MOTOROLA
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless Salute™
BlackBerry® Torch™ 9850 smartphone
Verizon Wireless CDM8975
BlackBerry® Curve™ 8530 smartphone
LG enV®
G'zOne Boulder™ Black and Silver
Verizon Wireless PC5750 PC Card
BlackBerry® Curve™ 9370 smartphone
Samsung SCH-u430
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Samsung SCH-a950
Samsung SCH-a870
LG VX6100
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LG VX8100
DROID ERIS by HTC
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LG Chocolate® 3
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Compaq® Mini CQ10-688nr Netbook
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Motorola V325i
LG VX8700
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Motorola MOTO Q™ 9c
Gateway® LT2016u Netbook
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Verizon Wireless V740 ExpressCard
Motorola W315
Samsung Trance™
Nokia 2705 Shade™ Non-Camera
Samsung N150 Netbook
Pantech PN-215
LG VX3300
Motorola Rival™
Samsung SCH-a670
Nokia 6205
Motorola DEVOUR™ with MOTOBLUR™
Samsung Continuum™
Motorola MOTO™ Z6c World Edition
Samsung SCH-a650
Sierra Wireless AirCard® 555D
Samsung SCH-a310
HP® Pavilion dm1-3010nr Notebook
Nokia 6015i Prepaid
Nokia 7705 Twist™
LG V
LG Clout™
HP® Pavilion dm1-2010nr Entertainment Notebook
Samsung Gleam®
LG VX4650
Pantech PN-820
LG VX6000
HTC Merge®
Samsung SCH-i760
Samsung Glyde™
Motorola V710
Samsung Renown™
Verizon Wireless CDM8950
Samsung SCH-a850
LG Fathom®
DROID R2D2 by MOTOROLA
Motorola CITRUS™
Jest™
Samsung SCH-u550
Nokia 6215i
Verizon Wireless USB1000 Global USB Modem
Pantech PN-210
Verizon AD3700 Global USB Modem
Sharp KIN™ TWO
Sierra Wireless AirCard® 580
Samsung FlipShot®
Nokia 2128i
Samsung Gem™
Verizon Wireless PN-300
Samsung Sway™
LG VENUS™
Motorola Q™
HP® Mini 110-3098NR Netbook
Motorola V60s
BlackBerry® 7250
Verizon Wireless V620
Kyocera KX414
Kyocera KX444
HTC Ozone™ with TALKS™ for Verizon Wireless
LG VX9400
HP® Mini 311-1037NR Netbook
Nokia 7205 Intrigue™
Nokia 2366i
Samsung i600 Smartphone
Nokia 3589i
Verizon Wireless Blitz® Prepaid
Kyocera K323
Motorola Krave™ ZN4
Nokia 2605 Mirage
Verizon XU870 Global ExpressCard®
Verizon Wireless CDM 7075
SCH-u410 Prepaid
Motorola MOTORIZR Z6tv
Sharp KIN™ ONEm
LG VX4700
HTC Apache XV6700
Nokia 6315i
Motorola Rapture™ VU30
HP® Mini 210-1076NR Netbook
Samsung Saga™
Samsung i700 Pocket PC
Nokia 2285
Motorola MOTO Q™ music 9m
HP® Mini 110-1046NR Netbook
Motorola V325xi
Verizon Wireless XV6600 without Camera
Verizon KPC680 ExpressCard®
Samsung SCH-a990
Nokia 6236i
Kyocera KPC650
Motorola T720
Samsung SCH-u620
Motorola MOTORAZR maxx Ve
Nokia 2705 Shade™
Motorola V276
Kyocera SE47
Samsung SCH-a790
Verizon Wireless V640
Samsung SCH-i730
Motorola MOTO™ Z6cx World Edition without Camera
Kyocera KX2
Motorola T300p
Samsung SCH-a795
Motorola C343
Motorola T730
Motorola MOTOSLVR L7C
HTC Touch Pro™
Verizon Wireless U630 PC Card
Samsung SCH-a630
Samsung SCH-n330
BlackBerry® 7750
Samsung SCH-a610
Kyocera K404
Nokia 6305i
LG VX2000
Motorola V60p
Samsung SCH-a530
Sharp KIN™ TWOm
Motorola V120e
Samsung Omnia®
Samsung SCH-a970
Motorola V65p
Motorola V276 Prepaid
Kyocera KX1v
Motorola C333
Motorola V265
Samsung SCH-a890
Samsung SCH-i830

Terms & Conditions - Tech Coach

[Important Consumer Information]

VERIZON WIRELESS TECH COACH TERMS OF SERVICE

Your use of Verizon Wireless Tech Coach ("Services") is subject to the Terms of Service ("TOS").  Please read the TOS carefully, and do not use the Services if You disagree with them.  Additional information about the Services is available at www.vzw.com. 

Supported Devices & Use of Services. The Services are available for devices associated with each line enrolled in either the Total Mobile Protection or Tech Coach programs ("Supported Devices").  To use the Services, You must have an active Verizon Wireless account and a Supported Device, and You must provide Us with the wireless number associated with Your Supported Device when seeking Services.  Data usage charges may apply to the Services, and You are solely responsible for their payment.  In some circumstances, You may need to supply or purchase additional equipment or software to receive the full benefit of the Services, and You are responsible for the cost of that equipment or software.  

Scope of the Services.  The Services include: (a) technical support for Your Supported Device and the operating systems and software applications either thereon or intended to be used thereon; and (b) technical support for the use of Your Supported Device with other devices and services manufactured to be compatible with Your Supported Device or intended to be connected thereto.  The Services do not include: (a) activation  of Your Supported Device; (b) assistance with wireless network coverage issues, such as dropped calls/data interruptions; (c) facilitating or activating over-the-air updates  to operating systems, firmware, or other software on Your behalf; (d) diagnostic support unrelated to Your Supported Device; (e) modification of Original Equipment Manufacturer ("OEM") software; (f) installation of third-party software or OEM drivers not supported by the Supported Device; (g) setup, support  or repair of computers, peripherals or home or wireless routers, modems or networks; (h) installation of non-sanctioned  applications; or (i) data migration from computer device to computer device.

Backup of Software and Data.  You are responsible for backing-up the software or data stored on Your Supported Device and other devices included in the Services.  Verizon Wireless is not responsible for any loss, alteration or corruption of any software or data, and We may decline to provide Services to You if it is determined that You have not taken appropriate back-up measures.  

Commercially Reasonable Efforts. Verizon Wireless will use commercially reasonable efforts to provide the Services.  This means that if We are unable to resolve Your issue after making commercially reasonable efforts, We have the right and discretion to refuse to take further efforts to do so.  Additionally, in some instances, We may have limited information from vendors, manufacturers and developers, and We may not have the ability to obtain the proprietary or other information required to resolve Your issue.  Some technical problems that You encounter may be the result of software or hardware errors not yet resolved by the vendors, manufacturers or developers of that software or hardware, in which case We may not be able to resolve Your issue.  In those circumstances, You still are liable for any fees or charges associated with the Services.  

Remote Access Applications. To receive Services, You may be required to run certain software applications on Your Supported Device and other devices included in the Services ("Software"). The Software may include tools that allow Verizon Wireless to access Your devices and any content stored thereon remotely.  You agree to comply with the terms applicable to the Software, and in the event of a conflict between those terms and the TOS, the Software-specific terms control with regard to the Software only.  You acknowledge and agree that You will not copy or modify the Software or any other materials provided to You in connection with the Services.


Representations and Authorizations.
When seeking service, You represent that You are the owner or an authorized user of the Supported Device or other devices included in the Services, as well as any software thereon, and We reserve the right to refuse to provide Services to You, if We determine that You are not the owner or authorized user.  When seeking service, You: (a) expressly consent to Tech Coaches remotely accessing Your Supported Device, other devices included in the Services and any data, videos, pictures, text messages or other content thereon; and (b) expressly authorize Tech Coaches to effect changes to Your devices, to the extent necessary to provide the Services, and You acknowledge and agree that such changes may be permanent and irreversible.  

Passwords. If You know or suspect that the passwords associated with or stored on Your Supported Device have been available to or accessed by anyone as a result of Your use of the Services, You should immediately change or reset those passwords.

Claim Limitation.  Unless otherwise allowed by applicable law, any claim related to the Services shall be brought within one year of the events giving rise to the claim.  Failure to assert any such claim during that time results in the claim being forever barred.  

Right  to Terminate. Verizon Wireless reserves the right to suspend or terminate Your use of the Services at any time and for any reason, including for abuse, excessive usage or failure to pay any fees or charges associated with the Services.  We also reserve the right to change the scope or extent of the Services at any time and for any reason.  Any refund of fees or charges associated with the Services that We may agree to pay in such circumstances will be limited to the fees You paid in the prior month for the Services.  If You wish to terminate Your access to the Services, please contact Us by calling (800) 922-0204 or visiting www.verizonwireless.com. 

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