Terms & Conditions - International Roaming

Terms & Conditions - International Roaming

International Services Terms and Conditions

Wireless Service While Travelling Outside the United States:   

Before you travel, we recommend using our Trip Planner on verizonwireless.com/global (“plan a trip”) to see what services will be available during your travels, as well as the rates and coverage area for these services, based on your device, as well as where you can expect to have coverage and the rates for services in each and destinations.  We recommend you visit this site before each of your trips as the coverage areas and rates for services are subject to change without notice.  When you connect to a foreign carrier’s network, we may send you text messages to let you know the dialing pattern for the country you’re in and the rates you will pay to use services there. Some Services, such as domestic data applications, voice mail or call waiting, may not be available or work as expected while you are travelling.  

Please also note, 3G CDMA devices will have voice and data service when roaming in some destinations.  Please be sure to turn data off in your settings menu if you do not plan on using data while roaming.

Setting up Your Account for International Services:  To use most services while you are travelling, or to place international long distance calls from the United States, your account needs to be set up for these international services.  To use Global Service outside of the U.S., we recommend you add global features via the Change Features and My Device screens in My Verizon or contact a Verizon Wireless representative by calling (800)922-0204 to ensure your device is ready for international travel.

You can automatically add these services to your account if you have a 90 day payment history and your account is in good standing.  If you have been a customer for less than 90 days, we will need to perform a manual credit review before you can use these services.  If your account situation changes, we may remove these services from your account without notice.  If you don’t travel often or aren’t going to make international calls, you can remove these services at any time by calling Customer Service.

SIM Cards:  You are responsible for any use of your SIM Card and must safeguard the security codes associated with it.  Upon termination of your Verizon Wireless service, please destroy your SIM Card. 

Charges When You Are Travelling:   Information about how we charge for each of our international services is listed below.  We offer plans and packages for many of these services that may provide you with better rates or allowances of minutes or data to use will travelling internationally.  If you don’t have a plan or package that includes a global allowance, your usage will be charged on a pay as you go basis. We may send you text alerts when your global usage reaches certain dollar or usage thresholds and we may limit your service if your charges become excessive.  These are courtesy alerts and we can’t guarantee you will receive them or that we will limit what you are billed.  If you are traveling near a country border, you may connect to a cell site located in a neighboring country and be billed at that country’s rates.

Calling or messaging International destinations while you are in the United States

International Long Distance: While in the U.S., you can always receive calls from international phone numbers, however your account needs to be set up before you can call international numbers.  Please see the international long distance section on verizonwireless.com/global for details, pricing, and other plan details related to calling international locations from the U.S.  Please note, additional surcharges apply when calling certain countries.

International Text, Picture and Video Messaging: You can send Text/Picture/Video messages to international numbers, but you should check if the service is available with the foreign carrier of the person to whom you are trying to send a message.  More information on texting can be found in the Call and Text from the U.S. section at verizonwireless.com/global.

Global Services when you are traveling outside the United States

Voice Calls:  Your domestic voice minutes don’t apply while you are travelling internationally, unless you subscribe to a plan that includes coverage in Canada or Mexico.  When you make calls while travelling outside the United States, you will be charged on a per minute basis and we encourage you to visit vzw.com/tripplanner before you travel to learn the rates in the countries you’ll be visiting.

Data Usage: Your domestic data allowance does not apply while you are travelling outside of the United States. If you are planning to use data services while travelling outside the United States, we strongly recommend that you add a Global Data package to your account to avoid Pay as you Go charges.  If you add a Global Data package to your account, you must keep it for a minimum of one billing cycle.  If you are not planning to use data services while you are traveling, you may want to turn them off before you travel outside the United States as many devices and applications transmit and receive data without user intervention and can generate unexpected charges.  On most devices you will still be able to make or receive calls, or send or receive messages, even with the data services turned off.  You may also avoid data charges by using Wi-Fi service, where available, while you are travelling internationally.

Global Messaging: Your domestic messaging allowances will not apply when you travel outside the United States.  Before you travel, we encourage you to visit vzw.com/tripplanner for current messaging rates in the destinations you’ll be travelling to.  When you send or receive video and picture messages, you will also be charged for the global data usage associated with sending or receiving the message.  This usage will be charged at the applicable Global Pay As You Go rate unless you subscribe to a Global Data package.  

Cruise Ship Roaming:  If you are taking a trip on a Cruise Ship, you may be able to make and receive calls, send and receive text/picture or video messages or use data services on select cruise lines.  See businessportals.verizonwireless.com/international/Cruise_Ships/index.html for more information about the rates for these services and which Cruise Ship lines participate. These rates apply only in international waters on the cruise ship.  When you are in port or in an area served by a foreign wireless carrier, you will are billed at the applicable roaming rates for that country. 

Global Travel Program:  If you only travel outside the United States occasionally, the Global Travel program is ideal for trips less than 21 days, you will be able to use a global wireless device during your travel. Go to http://businessportals.verizonwireless.com/international/Global_Travel/index.html for more information on the Global Travel Program.  You’ll need to return the Global Travel Device, in working order, within 30 days from the date you order it or you will be subject to a $199.00 charge ($375 for Android devices).