Terms & Conditions - Data Plans & Features

Terms & Conditions - Data Plans & Features

Data Services

Verizon Wireless charges you for all data sent or received using our network, including any network overhead associated with content sent or received. Sending or receiving data using a virtual private network (VPN) involves additional VPN overhead for which you will be charged. Please note that certain applications or widgets periodically send and receive data in the background, without any action by the user, and you will be billed for such data use. Applications may automatically re–initiate data sessions without your pressing or clicking the SEND or connect button. Data sessions automatically terminate after 24 hours. A data session in inactive when no data is being transferred. Data sessions may seem inactive while data is actively being transferred, or may seem active when the data is actually cached and data is not being transferred. If you have a Data Only plan and use voice service, domestic voice calls will be billed at $0.25/minute.

We are implementing optimization and transcoding technologies in our network to transmit data files in a more efficient manner to allow available network capacity to benefit the greatest number of users. These techniques include caching less data, using less capacity, and sizing the video more appropriately for the device. The optimization process is agnostic to the content itself and to the website that provides it. While we invest much effort to avoid changing text, image, and video files in the compression process and while any change to the file is likely to be indiscernible, the optimization process may minimally impact the appearance of the file as displayed on your device. For a further, more detailed explanation of these techniques, please visit www.verizonwireless.com/vzwoptimization.

Verizon Wireless strives to provide customers the best experience when using our network, a shared resource among tens of millions of customers. To help achieve this, if you use an extraordinary amount of data and fall within the top 5% of Verizon Wireless data users we may reduce your data throughput speeds periodically for the remainder of your then current and immediately following billing cycle to ensure high quality network performance for other users at locations and times of peak demand. Our proactive management of the Verizon Wireless network is designed to ensure that the remaining 95% of data customers aren't negatively affected by the inordinate data consumption of just a few users.

Data transfer amounts will vary based on application. If you download an audio or video file, the file may be downloaded in sections or in its entirety; data charged will apply to the portion downloaded, regardless of whether you listen to or watch all of it. You may access and monitor your own data usage during a particular billing period, including during the Return Period, by accessing My Verizon online or by contacting Customer Service.

Prepaid Mobile Broadband Tablet Plans automatically renew each month on the same calendar day as the original purchase (if the purchase was made on days 29–31, the renewal date is the 1st of the following month), and the customer’s credit card is billed
accordingly. If the entire data allowance is used before the renewal date, service will not be available until the plan automatically renews, unless a new
data plan is purchased. If a new data plan is purchased, the automatic renewal date is adjusted according to the new purchase date.

Approximate Data Usage Examples: Basic information and examples showing the approximate data usage for several common Internet activities appear below.

Approximate Data Usage Examples
(Actual file size vary)

Activity Type

Approx. Size

Email (1 text page without attachments)      

10 KB

Word Document
(5 text pages)

70 KB

Typical Web Page Lookup

400 KB1

Digital Photo
(low resolution)

500 KB

PowerPoint Presentation
(20 pages text & light graphics)

3 MB

Digital Photo
(high reolution 10 MP jpeg)

5 MB

Song
(3 1/2 minute MPEG-4)

70 KB

Software Updates
(Windows OS)

200-500 MB

 

3G

4GLTE

Online Games

 5 MB/hour

5 MB/hour

Voice Call (VOIP)2

 20 MB/hour

45 MB/hour

Audio Streaming
(online radio and music)

 60 MB/hour

60 MB/hour

Voice Call with Video (VOIP)2

 

75  MB/hour

260 MB/hour

Voice Streaming
(TV shows, movies - stad. def)2

 

260 MB/hour

650 MB/hour

4G Video Streaming
(TV shows , movies - high def. 720 p)

 

2 GB/hour

For more information, visit verizonwireless.com/datacalculator
1 Can exceed 2 MB with graphically intense pages or with video.
2 4G/3G variations are due to content providers who automatically determine quality of service based on your data speeds.

 Check Approximate Data Usage
(There will be a time lag between the end of a data session and the point at which the usage will appear on any of these tools.)
You can check your approximate unbilled monthly data usage for your Mobile Broadband device through the following options:
Monthly Plans

  • Click the VZAccess Manager “Usage” button. (Customers must download the most recent version of VZAccess Manager from vzam.net for this capability. For Windows, version 6.7 or higher. For Mac OS X, version 4.0 or higher. When using Intelligent Mobile Hotspot, you must connect with the included USB cable to check your usage in VZAccess Manager.)
  • Log on to My Verizon or My Business Account.
  • Dial 1.800.922.0204, then enter Mobile Broadband device wireless number.

Prepaid Plans

  • Click the VZAccess Manager “Usage” button. (Customers must download the most recent version of VZAccess Manager from vzam.net for this capability. For Windows, version 6.7 or higher. For Mac OS X, version 4.0 or higher. When using Intelligent Mobile Hotspot, you must connect with the included USB cable to check your usage in VZAccess Manager.)
  • Dial 1.800.786.8419, then enter Mobile Broadband device wireless number.

Prepaid Mobile Broadband Tablet Plans automatically renew each month on the same calendar day as the original purchase (if the purchase was made on days 29-31, the renewal date is the 1st of the following month), and the customer’s credit card is billed accordingly.  If the entire data allowance is used before the renewal date, service will not be available until the plan is purchased.  If a new data plan is purchased, the automatic renewal date is adjusted according to the new purchase date.

Data Services: Permitted Uses
You can use our Data Plans and Features for accessing the Internet and for such things as: (i) Internet browsing; (ii) email; (iii) intranet access (including accessing corporate intranets, email and individual productivity applications made available by your company); (iv) uploading, downloading and streaming of audio, video and games; and (v) Voice over Internet Protocol (VoIP).

Data Services: Prohibited Uses
You may not use our Data Plans and Features for illegal purposes or purposes that infringe upon others’ intellectual property rights, or in a manner that interferes with other users’ service; that violates trade and economic sanctions and prohibitions as promulgated by the departments of Commerce, Treasury or any other U.S. government agency; that interferes with the network’s ability to fairly allocate capacity among users or that otherwise degrades service quality for other users. Examples of prohibited usage include: (i) server devices or host computer applications that are broadcast to multiple servers or recipients such that they could enable “bots” or similar routines (as set forth in more detail in (ii) below) or otherwise degrade network capacity or functionality; (ii) “auto-responders,” “cancel-bots,” or similar automated or manual routines that generate amounts of net traffic that could disrupt net user groups or email use by others; (iii) generating “spam” or unsolicited commercial or bulk email (or activities that facilitate the dissemination of such email); (iv) any activity that adversely affects the ability of other users or systems to use either Verizon Wireless’ services or the Internet-based resources of others, including the generation or dissemination of viruses, malware or “denial of service” attacks; (v) accessing, or attempting to access without authority, the information, accounts or devices of others, or to penetrate, or attempt to penetrate, Verizon Wireless’ or another entity’s network or systems; or (vi) running software or other devices that maintain continuous active Internet connections when a computer’s connection would otherwise be idle, or “keep alive” functions, unless they adhere to Verizon Wireless’ requirements for such usage, which may be changed from time to time.

Customers who do not have dedicated Mobile Broadband devices cannot tether other devices to laptops or personal
computers for use as wireless modems unless they subscribe to Mobile Broadband Connect. We further reserve the right to take measures to protect our network and other users from harm, compromised capacity or degradation in performance. These measures may impact your service, and we reserve the right to deny, modify or terminate service, with or without notice, to anyone we believe is using Data Plans or Features in a manner that adversely impacts our network.

We may monitor your compliance, or other subscribers’ compliance, with these terms and conditions, but we will not monitor the content of your communications except as otherwise expressly permitted or required by law. [See verizonwireless.com/privacy]

GlobalEmail/GlobalAccess
Verizon Wireless will terminate your service for good cause if less than half of your usage over three consecutive billing cycles is on the Verizon Wireless National Enhanced Services Rate and Coverage Area. Placing your GlobalEmail SIM in any other non-BlackBerry or smartphone device could result in additional charges or termination of service.

GlobalEmail,GlobalAccess and Global Phone SIM Cards
Your SIM Card is for use only with your Global PC Card, Global smartphone or Global Phone, and only for the purpose of those services. You are responsible for any unauthorized use of your SIM Card, and will safeguard security codes. Upon termination of your service, please destroy your SIM Card.