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Tools for Monitoring Usage

[General Information]

There are 4 ways to monitor your voice, messaging and data usage:

  • Usage Alerts -- A free online service that helps you monitor your usage with text messages sent directly to your mobile device.

  • My Verizon Usage Meters -- A free web service for monitoring your usage.

  • Data Utilization Tool -- A free tool for monitoring how your data is used.

  • #MIN and #DATA -- A free automated phone service that provides usage information to you over the phone.

  • Verizon FamilyBase™ -- A service that you can use to monitor the activity of each device on your account, set usage limits for each device and help your children understand how to use their devices responsibly and safely.

 

  Usage Alerts         
My Verizon
Usage Meters
#MIN and #DATA Verizon FamilyBase
Cost
 
Free Free Free $5/month for up to 10 lines
Access Method Text message
Email
Online Phone
Text message
Verizon FamilyBase website
My Verizon Mobile
FamilyBase app for compatible devices
Provides Automatic Notifications Yes No No Yes


If you'd like to increase your monthly allowance at any time, you can change your plan in My Verizon.


Usage Alerts

Usage alerts are free and will automatically be sent to you by text message and email (if you provide a valid email address).

  • Alerts for The Verizon Plan and The MORE Everything Plan: Alerts will be sent to all lines that are sharing when your account reaches 75%, 90% and 100% of your monthly allowance. Additional alerts will be sent at 90% of each overage allowance.

  • Individual Data Alerts: If you have usage based data pricing (i.e., a certain amount of data allotted to each line), the alerts will be sent to the Account Owner and the individual line at 75%, 90% and 100% of the monthly domestic allowance. Additional alerts will be sent at 90% of each overage allowance.

  • Voice and Messaging Alerts: If you don't have unlimited minutes or messaging, alerts will be sent when you reach 75%, 90%, 100% and 105% of your monthly domestic allowance.

    Account Owners can also add up to 3 additional Verizon Wireless mobile numbers to receive text alerts and up to 3 additional email addresses to receive alerts.

  • International Welcome Text Messages: Upon arrival at your international destination, you'll receive welcome text messages. These free messages provide important information such as standard rates for voice, data and text messaging, as well as details on how to contact our 24/7 International Support team.

  • International Roaming Monitor Messages: If you're using data globally, we'll send you a notification (by text message and email, if available) before you incur a significant overage charge.

    Note: If your line uses static IP or private network solutions, it won't be visible to the system we use to manage our data Usage Alerts. The data it uses won't be calculated as part of your account's data usage, so you may receive alerts that under-report your actual data usage. If you have The MORE Everything Plan, you'll receive alerts based only on the data used by the lines without these services.

How to Get It

Usage Alerts are included with all usage-based plans; no initial setup is required.

How to Use It

To modify the frequency of Usage Alerts:

  1. Go to the Usage Alerts page in My Verizon.

  2. If you have multiple devices eligible for Usage Alerts, select the line you'd like to manage.

    Note: If a line shares minutes, messages or data, you only need to set the threshold on one line.

  3. Review and select the alert notifications you want to receive.

    Note: When a marker has a check mark in it, that means the alert is turned on.

  4. Click Save All Alerts.

  5. Click OK.

You've successfully modified your Usage Alerts.


To modify who receives Usage Alerts:

  1. Go to the Usage Alerts page in My Verizon.

  2. If you have multiple devices eligible for Usage Alerts, select the line you'd like to manage.

    Note: If a line shares minutes, messages or data, you only need to set the threshold on one line.

  3. Scroll down to the Who to Alert section.

  4. Click Add Text Message Recipient or Add Email Recipient.

  5. Enter a mobile phone number or email address into the field that appears.

  6. Click Save next to the field.

You've successfully modified your Usage Alerts recipients.

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My Verizon Usage Meters


This tool lets you monitor your usage online from your computer. It's a great way to quickly see how much you've used and how much of your monthly allowance you have left.

The round usage meters are in the My Plan section of the My Verizon Home page. They show your minute, messaging and data usage for the current usage cycle. Refer to these often to track how your usage compares to the limits in your plan.

If you're not near a computer, you can view the usage meters in My Verizon on your smartphone or tablet's web browser. If you have a compatible device, you can download and use the My Verizon Mobile app. Visit the My Verizon Mobile page to download the app and learn more.

How to Get It

Usage meters are included features in My Verizon.

How to Use It

  1. Go to the My Verizon Home page.

  2. The usage meters are located in the My Plan section.

    Note: The round usage meters won't display for any usage type that is unlimited on your plan.

  3. You can also click the View Usage Details button above the usage meters in the My Plan section to see detailed usage information.


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Data Utilization Tool


Data Utilization is a free online tool that helps you better understand how your device is using data. The Data Utilization tool divides your data usage into general categories, and it estimates your data usage in each category, including:

  • Web & Apps
  • Email & Messaging
  • Social Media & Networking
  • Maps & Navigation
  • Downloads


Account Owners and Account Managers are able to see the usage categories for the entire account or for individual devices on the account through My Verizon or the My Verizon Mobile app on compatible devices.

How to Get It

This tool is automatically included with your My Verizon account.

How to Use It

  1. Go to the My Usage page in My Verizon.

  2. Scroll down to the Data usage meter, and click the View Data Utilization link.

  3. If prompted, review the disclaimer, and if acceptable click Continue to accept.

For more information, visit our Data Utilization FAQs.

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#MIN and #DATA

These tools are short codes that you can call from your mobile phone to receive voice, messaging and data usage information.

  • #MIN (#646): We'll send you a free text message with an estimate of the minutes you've used during your current bill cycle. If you stay on the line, we'll also provide the information verbally.

    Note: International calls aren't included.

    You can also select Option 2 messaging usage information or Option 3 for data usage information.

  • #DATA (#3282): We'll send you a free text message with an estimate of the amount of data and messaging you've used during your current bill cycle. If you stay on the line, we'll also provide this information verbally.

How to Get It

These tools are included with a standard monthly plan.

How to Use It

Call #MIN (#646) or #DATA (#3282) from your mobile phone to receive a free text message with your usage information.

Your usage information will also be provided to you verbally if you stay on the line, and you can follow the prompts to receive other usage information.

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Verizon FamilyBase


FamilyBase lets you manage and control your family's usage on up to 10 mobile devices for a $5 monthly fee. It has a number of features, including the alerting functions below, which provide free text alerts:

  • Usage Limits
  • Time Restrictions
  • Blocked Numbers
  • Trusted Numbers

For details on each of these control options, refer to the How to Use It section below.

To learn more about FamilyBase, visit our Verizon FamilyBase FAQs.

How to Get It

  1. Go to Manage Verizon Family Safeguards & Controls page in My Verizon.

  2. Click Add Now next to FamilyBase and follow the onscreen instructions to subscribe.

    Once subscribed, you can start managing your FamilyBase settings using the instructions below.

How to Use It

  1. Go to the FamilyBase page in My Verizon.

  2. Click Controls.

  3. Select any of the tabs to manage your usage controls:

    • Usage Limits -- Set limits for the amount of data, minutes, messages and purchases that can be used during a bill cycle.

    • Time Restrictions -- Limit and control mobile device use during certain times of the day or days of the week.

    • Trusted Contacts -- Establish the numbers, email addresses and screen names that each line can always communicate with, regardless of any other restrictions.

    • Blocked Contacts -- Restrict all communication with specific numbers, email addresses and screen names for each line.

  4. Modify your Controls as desired, and save your changes before leaving each tab.

You've successfully set up Controls in Verizon FamilyBase. If you'd like more detailed instructions, refer to our How to Use Guide: Verizon FamilyBase.

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