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Select Your Device
Samsung Galaxy S® 5
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Pantech 4G LTE Global USB Modem UML290
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Verizon 4G LTE Broadband Router with Voice
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Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
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Verizon 4G LTE USB Modem UML295
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HTC One® (M8) for Windows®
DROID 4 by MOTOROLA
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Verizon Jetpack® 4G LTE Mobile Hotspot 890L
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Hydro ELITE by KYOCERA
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Verizon 4G LTE USB Modem 551L
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Luge™ by Motorola Prepaid
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Moto X™ - Designed by You
Apple® iPad® with Retina display
Verizon 4G LTE Broadband Router
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Verizon MiFi™2200 Intelligent Mobile Hotspot
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Motorola XOOM™ 4G LTE
Moto X™ - Designed by You (2nd Generation)
Samsung Galaxy Note® 10.1 2014 Edition
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
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Delphi Connect with 4G LTE Mobile Hotspot
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LG Enlighten®
Nokia Lumia 2520
DROID 2 by MOTOROLA
Verizon Wireless USB760 Modem
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Delphi Connect
Verizon Wireless UMW190 Global USB Modem
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Motorola W385
Casio G'zOne Ravine® 2 Non-Camera
BlackBerry® Torch™ 9850 smartphone
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Verizon Wireless USB720 Modem
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Samsung SCH-u410
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Motorola MOTO™ VU204
DROID PRO by MOTOROLA
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Verizon Wireless UM175 USB Modem
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Motorola Adventure™ V750
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Verizon Wireless CDM8975
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Verizon Converged VOIP Device
Blackberry Classic Non-Camera
Samsung SCH-a930
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DROID XYBOARD 10.1 by MOTOROLA
Dell™ Vostro™ V13 Laptop
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LG VX5200
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Jest™
BlackBerry® Curve™ 9370 smartphone
DROID Eris by HTC
LG Chocolate® 3
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Motorola MOTOKRZR K1m
Verizon Wireless V740 ExpressCard
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Verizon Wireless PC770 2-in-1 Card and ExpressCard®
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Verizon Wireless USB727 Modem
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LG VX8700
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Verizon Wireless UM150 USB Modem
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Verizon Wireless PC5750 PC Card
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Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Curve™ 9310 smartphone
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Nokia 6205
Nokia 7205 Intrigue™
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HP® Pavilion dm1-3010nr Notebook
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Gateway® LT2016u Netbook
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Verizon AD3700 Global USB Modem
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Kyocera 7135 Smartphone
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SCH-u410 Prepaid
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Sharp KIN™ ONE
Samsung SCH-u620
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Samsung SCH-a670
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HP® Mini 210-1076NR Netbook
HP® Mini 110-3098NR Netbook
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Sharp KIN™ ONEm
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Nokia 6236i
Samsung SCH-i730
LG VX8000
Samsung SCH-a890
Samsung SCH-i830
Motorola V65p

Device Recycling Program FAQs

[FAQs]

General Information
  1. What is the Device Recycling Program?

    The Device Recycling Program lets you recycle your old device and receive a credit on your Verizon Wireless account or a Verizon Wireless Gift Card for the appraised value of the old device, or you can choose to donate your old device to HopeLine®.

    For more information about trading in and recycling your old device, watch our Recycle, Repurpose, Reward video.

    Note: If you choose to donate your device to HopeLine, you won't receive a credit or gift card for your recycled device.



  2. Are there any requirements for recycling a device?

    Yes, the device you want to recycle can't be active on any network (i.e., still able to receive calls or use data).

    You can recycle the following types of devices:

    • Smartphone
    • Tablet
    • Basic phone
    • Jetpack
    • Netbook

    We don't accept the following types of devices for recycling:

    • Vehicle Diagnostics or Delphi Connect
    • Samsung Galaxy Camera®
    • Other connected device


  3. The device that I want to recycle is active. What can I do?

    If the device you're recycling is currently active (i.e., receives calls or uses data on any network)  and you'd like to keep the line active, you must first swap the device with an inactive or new device before shipping it.

    If the device is active on our network, visit our Activate / Switch Device FAQs for more information about this process. If the device you wish to recycle is active on another network, consult with that carrier about deactivating the line.

    You won't receive credit or a gift card for the recycled device until it's deactivated.



  4. Can I recycle a device purchased with an Edge agreement?

    If you recycle a device with an Edge agreement that won't cancel your monthly payments for the Edge agreement. You'll still have to pay off the remaining balance.



  5. How do I recycle my device?

    Visit our Device Recycling How to Use Guide to learn how to recycle your device.



  6. When I recycle my device, should I send the battery, charger and other accessories?

    Don't ship the charger, SD card, SIM card or other accessories with your device. No trade-in value will be provided for these items and they won't be returned.

    Unless you indicated during the appraisal process that the battery wouldn't be included, you'll need to include it. Follow the instructions included with your shipping materials to properly package your device and its battery.

    If your device's battery is damaged, such as too hot to touch, swelling or leaking, remove the battery before shipping the device and don't send it. If the battery can't be removed, don't return the device because it won't be eligible for a gift card or account credit and it won't be returned to you.



  7. How do I clear personal information and content from my device before recycling it?

    Refer to your device's User Guide, the manufacturer's website or follow the link given upon completion of your device recycle request for instructions. Make sure you remove all personal information, like passwords and locks and SIM and SD cards before sending in the device. 



  8. What happens once I send my device to the Recycling Program?

    Once we receive your device:

    1. You'll receive an email confirmation that your recycling envelope has been received.

    2. The device will be appraised within 2-3 days, and you'll receive an email with the final appraised value.

    3. You'll receive credit or an electronic gift card for your device.

      • An account credit is applied within 1-2 bill cycles

      • A Verizon Wireless electronic Gift Card is delivered within 2 weeks of receiving your device to the email address provided during the online submission

    4. Our first priority is to renew and reuse the device. When devices can't be renewed and must be recycled, we adhere to a zero landfill policy to keep e-waste out of landfills.


  9. What if I wasn't able to complete the Device Recycling Program submission online?

    You can try one of the following options:



  10. What is the submission ID for recycling my device and where can I find it?

    Your submission ID is a unique code or identifier assigned to your request that distinguishes it from other requests received. You can find it in the confirmation email you received after you completed the form online. The email also contains important information about how to ship your device. If you don't see the email, please check any spam folders. We'll send all notifications about your device recycling request to the email provided.

    You'll need to know your submission ID to check the status of your recycled device.



  11. What if I misplaced the shipping materials sent to me for recycling my device?

    You can request a new recycling kit. You'll need your submission ID and phone number you gave when you submitted your device recycling request to get a new recycling kit.

    Visit our Device Recycling How to Use Guide to learn how to request another prepaid shipping envelope.



  12. I changed my mind and I no longer want to recycle my device. What should I do?

    Devices that have already been shipped can't be returned. However, if you haven't shipped the device, you don't have to do anything; don't ship the device and your submission will be canceled.



  13. When I recycle my device, how long will it take to receive credit on my Verizon Wireless account or my Verizon Wireless Gift Card?

    Once we receive your device, it will be appraised, and you'll receive an email confirmation with the final appraised value. After that:

    • An account credit is applied within 1-2 bill cycles.

    • A Verizon Wireless electronic Gift Card is sent within 2 weeks to the email address provided during the online submission.

    You can track the status of your submission online.



  14. I got an email stating I would be receiving less credit than I expected for recycling my device. Why?

    The email should explain the reason for the lesser value, such as the condition of the device was different than originally stated in the submission or the activation lock is turned on (e.g., Find my iPhone®).

    When we receive your device, we ensure it matches the information you provided during the online submission. If the device doesn't match the description or if it wasn't submitted within 30 days, you may receive less than the appraised value indicated during your online submission. Additionally, if you claimed a promotion but the device you sent isn't eligible for the promotion, we'll provide you with the recycle value for the device, excluding the promotion. For further information, see our Terms & Conditions for the Device Recycling Program.



  15. When I'm ordering a new device, does the credit from my recycled device reduce the price of my order automatically?

    No, not if you send in your device. You'll have to wait for your account credit or electronic gift card to use it on an order. When recycling your device at a Verizon Wireless store, you'll receive an instant credit.

    You can use your trade-in credit to:

    • Pay a bill if you're a standard monthly customer (i.e., not prepaid)
    • Purchase a new device with a 2-year contract
    • Purchase accessories
    • Purchase a new device with Verizon Edge in limited states
    • Purchase a device if you're a prepaid customer

    Note: Any remaining trade-in value for the device you recycled will be given to you as an electronic gift card.



  16. How can I spend the Verizon Wireless Gift Card I received for recycling my device?

    You can use your gift card at any Verizon Wireless store or online to:

    • Purchase accessories or a new device
    • Pay your Verizon Wireless bill

    Note: Gift cards can't be used to

    • Replenish a prepaid account
    • Pay charges towards ONE-BILL, Qwest and CenturyLink accounts
    • Purchase items at an authorized retailer



  17. Who can I call about additional Device Recycling Program questions?

    If you submitted your request:

    • Prior to 4/12/15, call (877) 835-2024
    • On or after 4/12/15, call (800) 416-8894

    Note: If you're not sure when you submitted your request, refer to the email you received.

    iPhone is a registered trademark of Apple Inc.



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