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Select Your Device
Apple® iPhone® 6
Samsung Galaxy S® 5
Apple® iPhone® 6 Plus
Apple® iPhone® 5s
Samsung Galaxy S® 4
Samsung Galaxy S® 6
Apple® iPhone® 5c
DROID MAXX by MOTOROLA
LG Terra™
Apple® iPad® 2
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Apple® iPhone® 5
Apple® iPhone® 4s
LG G3
Samsung Convoy™ 3
Apple® iPhone® 4
Verizon Ellipsis™ 7
Droid Turbo by Motorola
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Samsung Galaxy S® III
Verizon Ellipsis™ Jetpack®
Samsung Galaxy Note® 3
Samsung Galaxy S® 6 edge
LG G2
Samsung Network Extender
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Ellipsis™ 8
DROID RAZR M by MOTOROLA
LG Cosmos™ 3
DROID MINI by MOTOROLA
Jetpack® MiFi® 6620L
LG G4™
LG G Pad 8.3 LTE
LG Extravert™ 2
HTC One® (M8)
DROID ULTRA by MOTOROLA
LG Revere® 3
Brigadier™ by Kyocera
Sony Xperia® Z3v
Casio G'zOne Commando® 4G LTE
Verizon Wireless Home Phone
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy Note® II
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Galaxy Note® Edge
Samsung Gusto® 3
Nokia Lumia 928
Moto X™ (2nd Gen.)
Moto X™ by Motorola
Samsung Galaxy S® 4 mini
LG G Vista
HTC One®
Casio G'zOne Ravine® 2
DuraXV
Casio G'zOne Commando®
LG Optimus Exceed™ 2
Verizon 4G LTE Broadband Router with Voice
Samsung Brightside™
Ellipsis™ Jetpack® MHS800L
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Moto G™ by Motorola
DROID RAZR MAXX HD by MOTOROLA
Lucid™3 by LG
DROID DNA by HTC
G Pad™ 7.0 LTE
DROID RAZR HD by MOTOROLA
Nexus 6™
DROID RAZR by MOTOROLA
Nokia Lumia 822
Samsung Gusto® 2
Samsung Galaxy S® III mini
Transpyre™ Prepaid
Samsung Intensity® II
Samsung Convoy™ 2
Verizon 4G LTE USB Modem UML295
HTC One M9
Samsung Intensity® III
Gear S®
LG Exalt™
Nokia Lumia Icon
DROID RAZR MAXX by MOTOROLA
Samsung Galaxy J1™ Prepaid
Moto E™ Prepaid
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LTE Internet (Installed)
GizmoPal™
LG Optimus Zone™ 2 Prepaid
LG Cosmos™ 2
Microsoft Lumia 735
BlackBerry® Bold™ 9930 smartphone
DROID Eris by HTC
Samsung Illusion™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
BlackBerry® Z10 smartphone
LG Octane™
Samsung Galaxy Tab® 4 (10.1)
iPad® Air 2
HTC One® remix
Lucid™2 by LG
LG Revere®
DROID 4 by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Gusto®
LG Revere® 2
Verizon 4G LTE USB Modem 551L
HTC Desire® 612
G Pad™ 10.1 LTE
BlackBerry® Z30 smartphone
Samsung Convoy™
Lucid™ by LG
HTC One® (M8) for Windows®
Blackberry Classic
Verizon Wireless AirCard® 595
LG Cosmos™
BlackBerry® Q10 smartphone
LG enV®3
Enact™ by LG
Samsung Galaxy Stellar™
DROID BIONIC by MOTOROLA
LG Accolade™
Windows Phone 8X by HTC
Samsung Haven™
Samsung Galaxy™ Stratosphere™ II
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Galaxy Nexus by Samsung
Pantech Perception™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Galaxy Tab® 2 (7.0)
Hydro ELITE by KYOCERA
LG Extravert™
Apple® iPad® Air™
DROID INCREDIBLE 2 by HTC
HTC One® max
Moto X™ - Designed by You (2nd Generation)
Verizon 4G LTE Broadband Router
iPad® mini 3
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Casio G'zOne Ravine®
Samsung Galaxy Tab® 2 (10.1)
Verizon SureResponse®
DROID INCREDIBLE 4G LTE by HTC
Samsung Galaxy Tab® S
Apple® iPad® mini
Samsung Galaxy Tab® 4 (8.0)
DROID X2 by MOTOROLA
Samsung Galaxy™ Stratosphere™
DROID X by MOTOROLA
Samsung SCH-u340
Spectrum™ 2 by LG
Pantech Jest™ 2
Samsung Galaxy Note® Pro
Google Nexus 7
Apple® iPad® with Wi-Fi + 4G
DROID 3 by MOTOROLA
Samsung Intensity®
Motorola Barrage™
LG enV® TOUCH
Samsung Knack™
Lancet™
Luge™ by Motorola Prepaid
Samsung Galaxy Tab®
LG VX8300
Pantech Hotshot™
Casio G'zOne Boulder®
THUNDERBOLT™ by HTC
Apple® iPad® with Retina display
LG 4G LTE USB Modem VL600
BlackBerry® Bold 9650 smartphone
Samsung Fascinate™
Pantech Breakout™
LG Cosmos™ Touch
LG enV®2
Motorola MOTO™ W755
Samsung ATIV SE™
Samsung Galaxy Legend™
DROID by MOTOROLA
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID INCREDIBLE by HTC
HTC Rezound™
Moto X™ - Designed by You
LG G Pad™ X8.3
Samsung Smooth™
Pantech Marauder™
Verizon Wireless USB760 Modem
Delphi Connect with 4G LTE Mobile Hotspot
Motorola XOOM™ 4G LTE
Motorola RAZR V3m
Apple® iPad® mini with Retina display
Intuition™ by LG
DROID CHARGE by SAMSUNG
Samsung ATIV Odyssey™
Samsung Alias™ 2
LG Migosm
LG Optimus Exceed™ Prepaid
Nokia 2366i
LG VX5500
Casio G'zOne Rock™
Casio G'zOne Brigade®
Samsung Galaxy Note® 10.1
LG VX8360
Samsung Galaxy Note® 10.1 2014 Edition
BlackBerry® Bold™ 9930 smartphone without camera
HTC Rhyme™
Dell™ Vostro™ V13 Laptop
Nokia 6256i
Nokia Lumia 2520
Sony Xperia® Z2
LG VX5400
Samsung Galaxy Tab® (10.1)
DROID 2 GLOBAL by MOTOROLA
BlackBerry® Storm2™ 9550 smartphone Prepaid
Samsung Alias™
Spectrum™ by LG
LG Optimus Zone™
Verizon Wireless UMW190 Global USB Modem
Pantech PN-215
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
LG Vortex™
Samsung Reality™
Motorola W385
Verizon Wireless UM175 USB Modem
Samsung SCH-u410
Verizon Wireless AirCard® 595U USB Modem
Revolution™ by LG
BlackBerry® Tour™ 9630 smartphone
LG Enlighten®
Motorola RAZR V3m in Gray
Samsung Galaxy Tab® 4
Pantech Crux™
LG Chocolate® Touch
LG VX8350
Verizon Wireless USB720 Modem
DROID 2 by MOTOROLA
Sharp KIN™ ONEm
Apple® iPad®
LG Ally™
Samsung Galaxy Tab® (7.7)
Pantech Caper™ Prepaid
BlackBerry® Pearl™ Flip 8230 smartphone
BlackBerry® Curve™ 9330 smartphone
Delphi Connect
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless Escapade®
Motorola MOTO™ VU204
LG Dare™
Motorola Adventure™ V750
Blackberry Classic Non-Camera
DROID PRO by MOTOROLA
HTC Trophy™
BlackBerry® Torch™ 9850 smartphone
LG Voyager™
Samsung Juke
Verizon Wireless G'zOne Type-S
Verizon Wireless CDM8975
Sony Xperia® PLAY
BlackBerry® 8830 World Edition smartphone
LG enV®
BlackBerry® Curve™ 8330 smartphone
LG VX5300
DROID XYBOARD 10.1 by MOTOROLA
Casio EXILIM
BlackBerry® Curve™ 8530 smartphone
Pantech PN-210
HP® Mini 1151NR Netbook
Samsung SCH-u430
LG VX5200
Samsung SCH-a650
Verizon Wireless UM150 USB Modem
Motorola MOTOKRZR K1m
BlackBerry® Curve™ 9370 smartphone
Samsung Zeal™
Jest™
Samsung Rogue™
Motorola V325i
Motorola XOOM™
LG VX6100
Motorola Entice™
Verizon Wireless PC5750 PC Card
Nokia 2705 Shade™ Non-Camera
LG Chocolate®
Samsung Galaxy Camera®
LG VX3200
Nokia 6015i Prepaid
Motorola W315
Motorola E815
Verizon Wireless USB727 Modem
Samsung Continuum™
Verizon Wireless Salute™
Motorola RAZR V3c
DROID XYBOARD 8.2 by MOTOROLA
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Samsung SCH-a930
Samsung SCH-u540
Gateway® LT2016u Netbook
BlackBerry® Curve™ 9310 smartphone
Sierra Wireless AirCard® 580
LG VX8100
Motorola Rival™
LG Chocolate® 3
Verizon Wireless Razzle™
LG Clout™
Sierra Wireless AirCard® 555D
Sharp KIN™ ONE
Lumia 2520 Prepaid
Samsung Gleam®
LG Versa™
LG VX8700
Samsung SCH-a870
Samsung Trance™
Verizon Wireless Adamant™
Motorola MOTO™ Z6c World Edition
Motorola MOTO Q™ 9c
Samsung SCH-u550
Samsung Omnia® II
Motorola DEVOUR™ with MOTOBLUR™
Motorola CITRUS™
Samsung SCH-a670
LG VX3300
HP® Pavilion dm1-3010nr Notebook
LG Fathom®
LG Glance™
Nokia 7205 Intrigue™
Samsung Glyde™
Samsung Gem™
DROID R2D2 by MOTOROLA
Motorola MOTO™ Z6cx World Edition without Camera
Compaq® Mini CQ10-688nr Netbook
LG VX4650
Verizon Wireless CDM8950
HP® Mini 311-1037NR Netbook
Nokia 7705 Twist™
LG VX4500
Samsung Renown™
Sharp KIN™ TWOm
Motorola Krave™ ZN4
HTC Merge®
HTC® Ozone™ with TALKS™ for Verizon Wireless
Motorola V325
LG VX6000
Samsung Omnia®
Verizon Wireless V740 ExpressCard
Pantech PN-820
LG V
Samsung SCH-a950
Nokia 6205
BlackBerry® 7250
Motorola V276
Nokia 2605 Mirage
LG Chocolate®
Kyocera KX414
Kyocera 7135 Smartphone
HP® Pavilion dm1-2010nr Entertainment Notebook
Nokia 6215i
Samsung SCH-i760
Nokia 2705 Shade™
Verizon Wireless PN-300
Verizon AD3700 Global USB Modem
Samsung Sway™
Samsung i700 Pocket PC
Motorola V60s
LG VENUS™
Motorola V710
Verizon XU870 Global ExpressCard®
Verizon Wireless CDM 7075
Motorola Rapture™ VU30
Samsung SCH-a850
Kyocera SE47
Samsung N150 Netbook
Samsung SCH-a990
Sharp KIN™ TWO
HP® Mini 110-1046NR Netbook
Samsung FlipShot®
Verizon Wireless Blitz® Prepaid
Samsung SCH-u620
Samsung SCH-a310
Motorola MOTOSLVR L7C
LG VX9400
Motorola MOTORAZR maxx Ve
Kyocera KPC650
SCH-u410 Prepaid
HP® Mini 210-1076NR Netbook
Motorola V265
Samsung SCH-a795
Nokia 3589i
Nokia 2128i
Kyocera KWC 2325
Nokia 2285
Verizon Wireless USB1000 Global USB Modem
Motorola V65p
Kyocera K323
Nokia 6315i
Motorola V325xi
Samsung SCH-a610
Verizon Wireless V620
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Kyocera KWC 2325 Prepaid
Motorola V120e
Nokia 6236i
Verizon Wireless U630 PC Card
Kyocera KX1v
Motorola Q™
Samsung SCH-a790
Motorola V60p
Samsung SCH-a970
HTC Apache XV6700
Motorola T720
LG VX10
Samsung SCH-n330
Motorola MOTORIZR Z6tv
BlackBerry® 7750
Motorola C333
Verizon Wireless XV6600 without Camera
Verizon KPC680 ExpressCard®
Motorola T730
Samsung SCH-a530
Samsung SCH-a890
HTC Touch Pro™
Samsung SCH-i830
Samsung SCH-a630
Verizon MiFi® 4G LTE Global USB Modem U620L
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Verizon Converged VOIP Device
G'zOne Boulder™ Black and Silver
HTC Desire® 526 Prepaid
Samsung Saga™
Kyocera KX2
Motorola T300p
Kyocera K404
Nokia 6305i
LG VX2000
Motorola C343
Verizon Wireless V640
Kyocera KX444
Samsung SCH-i730
LG VX4700

Device Recycling Program FAQs

[FAQs]

General Information
  1. What is the Device Recycling Program?

    The Device Recycling Program lets you recycle your old device and receive a credit on your Verizon Wireless account or a Verizon Wireless Gift Card for the appraised value of the old device, or you can choose to donate your old device to HopeLine®.

    For more information about trading in and recycling your old device, watch our Recycle, Repurpose, Reward video.

    Note: If you choose to donate your device to HopeLine, you won't receive a credit or gift card for your recycled device.



  2. Are there any requirements for recycling a device?

    Yes, the device you want to recycle can't be active on any network (i.e., still able to receive calls or use data).

    You can recycle the following types of devices:

    • Smartphone
    • Tablet
    • Basic phone
    • Jetpack
    • Netbook

    We don't accept the following types of devices for recycling:

    • Vehicle Diagnostics or Delphi Connect
    • Samsung Galaxy Camera®
    • Other connected device


  3. The device that I want to recycle is active. What can I do?

    If the device you're recycling is currently active (i.e., receives calls or uses data on any network)  and you'd like to keep the line active, you must first swap the device with an inactive or new device before shipping it.

    If the device is active on our network, visit our Activate / Switch Device FAQs for more information about this process. If the device you wish to recycle is active on another network, consult with that carrier about deactivating the line.

    You won't receive credit or a gift card for the recycled device until it's deactivated.



  4. Can I recycle a device I purchased using device payment agreements?

    Yes, but this won't cancel your monthly device payments. You'll still have to pay off the remaining balance.



  5. How do I recycle my device?

    Visit our Device Recycling How to Use Guide to learn how to recycle your device.



  6. When I recycle my device, should I send the battery, charger and other accessories?

    Don't ship the charger, SD card, SIM card or other accessories with your device. No trade-in value will be provided for these items and they won't be returned.

    Unless you indicated during the appraisal process that the battery wouldn't be included, you'll need to include it. Follow the instructions included with your shipping materials to properly package your device and its battery.

    If your device's battery is damaged, such as too hot to touch, swelling or leaking, remove the battery before shipping the device and don't send it. If the battery can't be removed, don't return the device because it won't be eligible for a gift card or account credit and it won't be returned to you.



  7. How do I clear personal information and content from my device before recycling it?

    Refer to your device's User Guide, the manufacturer's website or follow the link given upon completion of your device recycle request for instructions. Make sure you remove all personal information, like passwords and locks and SIM and SD cards before sending in the device. 



  8. What happens once I send my device to the Recycling Program?

    Once we receive your device:

    1. You'll receive an email confirmation that your recycling envelope has been received.

    2. The device will be appraised within 2-3 days, and you'll receive an email with the final appraised value.

    3. You'll receive credit or an electronic gift card for your device.

      • An account credit is applied within 1-2 bill cycles

      • A Verizon Wireless electronic Gift Card is delivered within 2 weeks of receiving your device to the email address provided during the online submission

    4. Our first priority is to renew and reuse the device. When devices can't be renewed and must be recycled, we adhere to a zero landfill policy to keep e-waste out of landfills.


  9. What if I wasn't able to complete the Device Recycling Program submission online?

    You can try one of the following options:



  10. What is the submission ID for recycling my device and where can I find it?

    Your submission ID is a unique code or identifier assigned to your request that distinguishes it from other requests received. You can find it in the confirmation email you received after you completed the form online. The email also contains important information about how to ship your device. If you don't see the email, please check any spam folders. We'll send all notifications about your device recycling request to the email provided.

    You'll need to know your submission ID to check the status of your recycled device.



  11. What if I misplaced the shipping materials sent to me for recycling my device?

    You can request a new recycling kit. You'll need your submission ID and phone number you gave when you submitted your device recycling request to get a new recycling kit.

    Visit our Device Recycling How to Use Guide to learn how to request another prepaid shipping envelope.



  12. I changed my mind and I no longer want to recycle my device. What should I do?

    Devices that have already been shipped can't be returned. However, if you haven't shipped the device, you don't have to do anything; don't ship the device and your submission will be canceled.



  13. When I recycle my device, how long will it take to receive credit on my Verizon Wireless account or my Verizon Wireless Gift Card?

    Once we receive your device, it will be appraised, and you'll receive an email confirmation with the final appraised value. After that:

    • An account credit is applied within 1-2 bill cycles.

    • A Verizon Wireless electronic Gift Card is sent within 2 weeks to the email address provided during the online submission.

    You can track the status of your submission online.



  14. I got an email stating I would be receiving less credit than I expected for recycling my device. Why?

    The email should explain the reason for the lesser value, such as the condition of the device was different than originally stated in the submission or the activation lock is turned on (e.g., Find my iPhone®).

    When we receive your device, we ensure it matches the information you provided during the online submission. If the device doesn't match the description or if it wasn't submitted within 30 days, you may receive less than the appraised value indicated during your online submission. Additionally, if you claimed a promotion but the device you sent isn't eligible for the promotion, we'll provide you with the recycle value for the device, excluding the promotion. For further information, see our Terms & Conditions for the Device Recycling Program.



  15. When I'm ordering a new device, does the credit from my recycled device automatically reduce the price of my order?

    No, not if you send in your device. You'll have to wait for your account credit or electronic gift card to use it on an order. When recycling your device at a Verizon Wireless store, you'll receive an instant credit.

    You can use your trade-in credit to:

    • Pay a bill if you're a standard monthly customer (i.e., not prepaid)
    • Purchase a new device with a 2-year contract
    • Purchase accessories
    • Purchase a new phone under a device payment agreement (in limited states)
    • Purchase a device if you're a prepaid customer

    Note: Any remaining trade-in value for the device you recycled will be given to you as an electronic gift card.



  16. How can I spend the Verizon Wireless Gift Card I received for recycling my device?

    You can use your gift card at any Verizon Wireless store or online to:

    • Purchase accessories or a new device
    • Pay your Verizon Wireless bill

    Note: Gift cards can't be used to

    • Replenish a prepaid account
    • Pay charges towards ONE-BILL, Qwest and CenturyLink accounts
    • Purchase items at an authorized retailer



  17. Who can I call about additional Device Recycling Program questions?

    You can check the status of your recycle submission or reorder a shipping envelope at any time. To speak with the Device Recycle Team, call (800) 416-8894.


    iPhone is a registered trademark of Apple Inc.



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