Billing and Payments

Learn about different sections of your bill, payment options, how to set up Auto Pay and other helpful tools for your Verizon Wireless account.
Select Your Device
Apple® iPhone® 6s
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Verizon Wireless Home Phone
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Sony Xperia® Z3v
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Samsung Galaxy J1™ Prepaid
Pantech 4G LTE Global USB Modem UML290
LG Optimus Exceed™ 2
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HTC One®
Casio G'zOne Commando®
Nokia Lumia 928
Verizon 4G LTE Broadband Router with Voice
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Moto X™ (2nd Gen.)
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
HTC Desire® 526
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Casio G'zOne Ravine® 2
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Verizon 4G LTE USB Modem UML295
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Nexus 6
Nokia Lumia 822
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LTE Internet (Installed)
iPad® mini 4
LG Optimus Zone™ 2 Prepaid
iPad® Air 2
HTC One M9
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G Pad™ 10.1 LTE
Transpyre™ Prepaid
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Verizon MiFi® 4G LTE Global USB Modem U620L
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Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
G Pad™ 7.0 LTE
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
LG Cosmos™ 2
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Microsoft Lumia 735
Enact™ by LG
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Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
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HTC One® remix
Lucid™ by LG
Gear S®
Verizon 4G LTE USB Modem 551L
BlackBerry® Z30 smartphone
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LG Revere® 2
LG Accolade™
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BlackBerry® Z10 smartphone
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Verizon Wireless AirCard® 595
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Windows Phone 8X by HTC
Moto X™ - Designed by You (2nd Generation)
Apple® iPad® with Wi-Fi + 4G
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BlackBerry® Q10 smartphone
LG Extravert™
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HTC Desire® 626
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Casio G'zOne Ravine®
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Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
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Verizon 4G LTE Broadband Router
Spectrum™ 2 by LG
Apple® iPad® mini with Retina display
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Luge™ by Motorola Prepaid
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Moto X™ - Designed by You
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LG VX8300
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LG 4G LTE USB Modem VL600
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Delphi Connect with 4G LTE Mobile Hotspot
LG Cosmos™ Touch
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Nokia 2366i
Intuition™ by LG
Casio G'zOne Boulder®
Motorola XOOM™ 4G LTE
HTC Rezound™
Samsung Alias™ 2
LG VX5500
Pantech Breakout™
Samsung Galaxy Note® 10.1
Verizon Wireless USB760 Modem
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Tab® (10.1)
Pantech Marauder™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Smooth™
LG Optimus Exceed™ Prepaid
Samsung ATIV Odyssey™
LG VX8360
Samsung Galaxy Note® 10.1 2014 Edition
HTC Rhyme™
BlackBerry® Tour™ 9630 smartphone
LG VX5400
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LG Optimus Zone™
BlackBerry® Storm2™ 9550 smartphone Prepaid
Dell™ Vostro™ V13 Laptop
Verizon Wireless UMW190 Global USB Modem
LG Vortex™
Spectrum™ by LG
Casio G'zOne Brigade®
Nokia Lumia 2520
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
BlackBerry® Pearl™ Flip 8230 smartphone
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Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Revolution™ by LG
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Verizon Wireless UM175 USB Modem
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Verizon Wireless CDM8975
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G'zOne Boulder™ Black and Silver
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LG Chocolate® 3
Casio G'zOne Ravine® 2 Non-Camera
LG VX5300
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LG Chocolate®
Motorola Entice™
BlackBerry® 8830 World Edition smartphone
HP® Mini 1151NR Netbook
Verizon Wireless AirCard® 595U USB Modem
Motorola RAZR V3m in Gray
Samsung Galaxy Camera®
LG Versa™
Verizon Wireless USB727 Modem
Motorola XOOM™
Samsung SCH-a930
Motorola E815
Samsung SCH-u540
Samsung Omnia® II
BlackBerry® Curve™ 9370 smartphone
Motorola MOTOKRZR K1m
Sharp KIN™ ONE
Verizon Wireless UM150 USB Modem
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Motorola V325
LG VX8700
Verizon Wireless PC5750 PC Card
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LG VX6100
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LG VX8100
Samsung SCH-a870
Lumia 2520 Prepaid
Sierra Wireless AirCard® 555D
Verizon Wireless Coupe™
Verizon Wireless V740 ExpressCard
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Samsung Continuum™
Motorola DEVOUR™ with MOTOBLUR™
Nokia 6015i Prepaid
Motorola CITRUS™
Samsung SCH-a650
Motorola MOTO Q™ 9c
Gateway® LT2016u Netbook
HP® Mini 311-1037NR Netbook
Samsung SCH-a670
LG VX4500
Nokia 7705 Twist™
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Samsung SCH-a950
Nokia 6205
HP® Pavilion dm1-3010nr Notebook
LG VX3300
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LG Glance™
Sharp KIN™ TWO
BlackBerry® Curve™ 9310 smartphone
Verizon Wireless Adamant™
LG Fathom®
Samsung Sway™
Nokia 2705 Shade™ Non-Camera
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung N150 Netbook
Compaq® Mini CQ10-688nr Netbook
HP® Pavilion dm1-2010nr Entertainment Notebook
Samsung SCH-u550
LG VX4650
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HTC Merge®
Motorola V710
Sierra Wireless AirCard® 580
BlackBerry® 7250
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Nokia 6215i
LG Clout™
HP® Mini 210-1076NR Netbook
Sharp KIN™ TWOm
Verizon Wireless Blitz® Prepaid
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Nokia 7205 Intrigue™
Verizon Wireless CDM8950
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Motorola V60s
Samsung Glyde™
HTC Apache XV6700
Pantech PN-820
Samsung i700 Pocket PC
Samsung SCH-i760
Motorola V276
Kyocera KX414
Nokia 2705 Shade™
Kyocera K323
Samsung SCH-a850
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Samsung Gem™
Verizon Wireless G'zOne Type-S Push to Talk without Camera
HTC Touch Pro™
Verizon AD3700 Global USB Modem
Nokia 6315i
Motorola Q™
Nokia 2128i
Samsung Renown™
Samsung SCH-u620
Nokia 2605 Mirage
Kyocera KX2
Verizon KPC680 ExpressCard®
Motorola V265
Sharp KIN™ ONEm
Verizon Wireless PN-300
Motorola T730
Nokia 6236i
Verizon Wireless USB1000 Global USB Modem
Verizon Wireless CDM 7075
Kyocera KPC650
Motorola T720
Kyocera SE47
Kyocera KX444
Samsung SCH-i730
Motorola MOTORIZR Z6tv
Motorola V325xi
Nokia 3589i
HTC® Ozone™ with TALKS™ for Verizon Wireless
LG VX4700
Verizon Wireless U630 PC Card
Verizon XU870 Global ExpressCard®
Motorola Rapture™ VU30
Motorola MOTO Q™ music 9m
Kyocera K404
Samsung SCH-a790
Motorola MOTO™ Z6cx World Edition without Camera
Motorola Krave™ ZN4
HP® Mini 110-1046NR Netbook
Motorola C343
Samsung SCH-a990
Kyocera KX1v
SCH-u410 Prepaid
Verizon Wireless V620
Motorola V120e
Samsung SCH-a890
Samsung SCH-a970
Samsung SCH-i830
Samsung SCH-a630
Motorola V276 Prepaid
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Samsung SCH-a610
Motorola T300p
Nokia 6305i
Motorola V60p
Samsung SCH-a310
Samsung SCH-a530
Motorola V65p
Motorola MOTORAZR maxx Ve
Motorola C333
Verizon Wireless XV6600 without Camera
LG VX2000
Samsung i600 Smartphone
Verizon Wireless V640
Nokia 2285
BlackBerry® 7750
Samsung Saga™
Samsung SCH-a795
Lancet™ for Android™
Galaxy Tab E

Device Trade-in Program FAQs


General Information
  1. What is the Device Trade-in Program?

    The Device Trade-in Program lets you trade in your old device and receive a credit on your Verizon Wireless account or a Verizon Wireless Gift Card for the appraised value of the old device. Or you can choose to donate your old device to HopeLine®.

    For more information about trading in and recycling your old device, watch our Recycle, Repurpose, Reward video.

    Note: If you choose to donate your device to HopeLine, you won't receive a credit or gift card for your traded device.

  2. Are there any requirements for trading in a device?

    Yes, the device you want to trade in can't be active on any network (i.e., still able to receive calls or use data).

    You can trade in the following types of devices:

    • Smartphone
    • Tablet
    • Basic phone
    • Jetpack
    • Netbook

    We don't accept the following types of devices for trade in:

    • Vehicle Diagnostics or Delphi Connect
    • Samsung Galaxy Camera®
    • Other connected devices

  3. The device that I want to trade in is active. What can I do?

    If the device you're trading in is currently active (i.e., receives calls or uses data on any network) and you'd like to keep the line active, you must first swap the device with an inactive or new device before shipping it.

    If the device is active on our network, visit our Activate/Switch Device FAQs for more information about this process. If the device you wish to trade in is active on another network, consult with that carrier about deactivating the line.

    You won't receive credit or a gift card for the traded device until it's deactivated.

  4. Can I trade in a device I purchased using device payment agreements?

    Yes, but this won't cancel your monthly device payments. You'll still have to pay off the remaining balance.

  5. How do I trade in my device?

    Visit our Device Trade-in Program How to Use Guide to learn how to trade in your device.

  6. When I trade in my device, should I send the battery, charger and other accessories?

    Don't ship the charger, SD card, SIM card or other accessories with your device. No trade-in value will be provided for these items, and they won't be returned.

    Unless you indicated during the appraisal process that the battery wouldn't be included, you'll need to include it. Follow the instructions included with your shipping materials to properly package your device and its battery.

    If your device's battery is damaged, such as too hot to touch, swelling or leaking, remove the battery before shipping the device and don't send it. If the battery can't be removed, don't return the device because it won't be eligible for a gift card or account credit, and it won't be returned to you.

  7. How do I clear personal information and content from my device before trading it in?

    Refer to your device's User Guide, the manufacturer's website or follow the link given upon completion of your device trade-in request for instructions. Make sure you remove all personal information, like passwords, locks and SIM and SD cards, before sending in the device. 

  8. What happens once I send my device to the Device Trade-in Program?

    Once we receive your device:

    1. You'll receive an email confirmation that your trade-in envelope has been received.

    2. The device will be appraised within 2-3 days, and you'll receive an email with the final appraised value.

    3. You'll receive credit or an electronic gift card for your device.

      • An account credit is applied within 1-2 bill cycles
      • An electronic Verizon Wireless Gift Card is delivered within 2 weeks of receiving your device to the email address provided during the online submission

    Note: Our first priority is to renew and reuse the device. When devices can't be renewed and must be recycled, we adhere to a zero-landfill policy to keep e-waste out of landfills.

  9. What if I wasn't able to complete the Device Trade-in Program submission online?

    You can try one of the following options:

  10. What is the submission ID for my traded device and where can I find it?

    Your submission ID is a unique code or identifier assigned to your request that distinguishes it from other requests received.

    You can find it in the confirmation email you received after you completed the form online. The email also contains important information about how to ship your device.

    If you don't see the email, please check your spam folders. We'll send all notifications about your device trade-in request to the email provided.

    You'll need to know your submission ID to check the status of your traded device.

  11. What if I misplaced the shipping materials sent to me for trading in my device?

    You can request a new trade-in kit. You'll need your submission ID and phone number you gave when you submitted your device trade-in request.

    Visit our Device Trade-in Program How to Use Guide to learn how to request another prepaid shipping envelope.

  12. I changed my mind and I no longer want to trade in my device. What should I do?

    If you haven't shipped the device, you don't have to do anything. Simply don't ship the device and your submission will be canceled.

    Devices that have already been shipped can't be returned.

  13. When I trade in my device, how long will it take to receive credit on my Verizon Wireless account or my Verizon Wireless Gift Card?

    Once we receive your device, it will be appraised, and you'll receive an email confirmation with the final appraised value. After that:

    • An account credit is applied within 1-2 bill cycles
    • An electronic Verizon Wireless Gift Card is sent within 2 weeks to the email address provided during the online submission

    You can track the status of your submission online.

  14. I got an email saying I'd be receiving less credit than I expected for trading in my device. Why?

    The email should explain the reason for the lesser value, such as the condition of the device was different than originally stated in the submission or the activation lock is turned on (e.g., Find my iPhone®).

    When we receive your device, we ensure it matches the information you provided during the online submission. If the device doesn't match the description or if it wasn't submitted within 30 days, you may receive less than the appraised value indicated during your online submission. Additionally, if you claimed a promotion but the device you sent isn't eligible for the promotion, we'll provide you with the trade-in value for the device, excluding the promotion. For further information, see our Terms & Conditions for the Device Trade-in Program.

  15. When I'm ordering a new device, does the credit from my traded device automatically reduce the price of my order?

    No, not if you send in your device. You'll have to wait for your account credit or electronic gift card to use it on an order. When trading your device at a Verizon Wireless store, you'll receive an instant credit.

    You can use your trade-in credit to:

    • Pay a bill if you have a standard monthly account (i.e., not prepaid)
    • Purchase a new device with a 2-year contract
    • Purchase accessories
    • Purchase a new phone under a device payment agreement (in limited states)
    • Purchase a device if you're a prepaid customer

    Note: Any remaining trade-in value for the device you traded will be given to you as an electronic gift card.

  16. How can I spend the Verizon Wireless Gift Card I received for trading my device?

    You can use your gift card at any Verizon Wireless store or online to:

    • Purchase accessories or a new device
    • Pay your Verizon Wireless bill

    Note: Gift cards can't be used to:

    • Replenish a prepaid account
    • Pay charges towards ONE-BILL®, Qwest® and CenturyLink™ accounts
    • Purchase items at an authorized retailer

  17. Who can I call about additional Device Trade-in Program questions?

    You can check the status of your trade-in submission or reorder a shipping envelope at any time. To speak with the Device Trade-in Team, call (800) 416-8894.

    iPhone is a registered trademark of Apple Inc.

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