Select Your Device
Samsung Galaxy S® 5
Apple® iPhone® 6
Apple® iPhone® 6 Plus
Samsung Galaxy S® 4
Apple® iPhone® 5
Apple® iPhone® 5s
Apple® iPhone® 5c
LG G3
Apple® iPhone® 4s
Samsung Galaxy Note® 4
Verizon Ellipsis™ 7
Samsung Galaxy S® III
Apple® iPhone® 4
DROID MAXX by MOTOROLA
DROID RAZR M by MOTOROLA
Apple® iPad® 2
LG G2
Droid Turbo by Motorola
Samsung Galaxy Note® 3
HTC One® (M8)
DROID ULTRA by MOTOROLA
Verizon Ellipsis™ Jetpack®
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Droid Turbo in Ballistic Nylon
DROID MINI by MOTOROLA
Ellipsis™ 8
LG G Pad 8.3 LTE
Samsung Network Extender
Samsung Galaxy Note® II
Brigadier™ by Kyocera
LG G Vista
Jetpack® MiFi® 6620L
Verizon Wireless Home Phone
Samsung Galaxy S® 4 mini
HTC One®
LG Extravert™ 2
LG Cosmos™ 3
LG Revere® 3
Nokia Lumia 928
Pantech 4G LTE Global USB Modem UML290
DROID RAZR MAXX HD by MOTOROLA
Casio G'zOne Commando® 4G LTE
Moto X™ by Motorola
Samsung Gusto® 3
Samsung Convoy™ 3
DROID RAZR by MOTOROLA
DROID DNA by HTC
Nokia Lumia 822
Verizon 4G LTE Broadband Router with Voice
Galaxy Note® Edge
Samsung Brightside™
Moto X™ (2nd Gen.)
Lucid™3 by LG
Sony Xperia® Z3v
Samsung Galaxy S® III mini
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Nokia Lumia Icon
Moto G™ by Motorola
LG Optimus Exceed™ 2
Casio G'zOne Commando®
DROID RAZR MAXX by MOTOROLA
DuraXV
Samsung Intensity® III
Samsung Illusion™
Casio G'zOne Ravine® 2
Samsung Galaxy Core Prime™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Exalt™
DROID RAZR HD by MOTOROLA
Transpyre™ Prepaid
Verizon 4G LTE USB Modem UML295
Samsung Intensity® II
BlackBerry® Z10 smartphone
HTC One® (M8) for Windows®
DROID 4 by MOTOROLA
Lucid™2 by LG
Lucid™ by LG
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG Cosmos™ 2
LG Octane™
LG Optimus Zone™ 2
Windows Phone 8X by HTC
Hydro ELITE by KYOCERA
Enact™ by LG
BlackBerry® Bold™ 9930 smartphone
LG Optimus Exceed™ Prepaid
Samsung Convoy™ 2
HTC Desire® 612
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
G Pad™ 10.1 LTE
Apple® iPad® Air™
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
iPad® Air 2
Samsung Galaxy Stellar™
LG Revere® 2
DROID BIONIC by MOTOROLA
Samsung Galaxy Tab® 2 (7.0)
Google Nexus 7
Verizon 4G LTE USB Modem 551L
Samsung Galaxy™ Stratosphere™ II
Galaxy Nexus by Samsung
LG Revere®
BlackBerry® Q10 smartphone
HTC One® remix
HTC One® max
Pantech Perception™
DROID INCREDIBLE 2 by HTC
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
G Pad™ 7.0 LTE
LG enV®3
Apple® iPad® mini
DROID X2 by MOTOROLA
Samsung Galaxy Tab® 2 (10.1)
Samsung Galaxy Tab® 4 (10.1)
Spectrum™ 2 by LG
Verizon SureResponse®
Luge™ by Motorola Prepaid
LG Cosmos™
DROID INCREDIBLE 4G LTE by HTC
Samsung Convoy™
Samsung ATIV SE™
Apple® iPad® with Wi-Fi + 4G
Samsung Galaxy Tab® 4 (8.0)
BlackBerry® Z30 smartphone
LG Extravert™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
LTE Internet (Installed)
DROID X by MOTOROLA
THUNDERBOLT™ by HTC
Samsung Galaxy™ Stratosphere™
Gear S®
Samsung Gusto® 2
DROID 3 by MOTOROLA
Blackberry Classic
DROID INCREDIBLE by HTC
Casio G'zOne Ravine®
Samsung Gusto®
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID by MOTOROLA
Samsung Galaxy Legend™
LG 4G LTE USB Modem VL600
HTC Rezound™
Motorola Barrage™
BlackBerry® Bold 9650 smartphone
Samsung Galaxy Note® Pro
Samsung Intensity®
Motorola MOTO™ W755
Pantech Breakout™
DROID CHARGE by SAMSUNG
LG enV®2
Moto X™ - Designed by You
Intuition™ by LG
GizmoPal™
Samsung Fascinate™
LG enV® TOUCH
Verizon 4G LTE Broadband Router
Samsung Galaxy Tab® S
LG VX8300
HTC Rhyme™
Apple® iPad® with Retina display
Samsung ATIV Odyssey™
Pantech Jest™ 2
Ellipsis™ Jetpack® MHS800L
Samsung Galaxy Tab®
Delphi Connect with 4G LTE Mobile Hotspot
Pantech Marauder™
Sony Xperia® Z2
Samsung Alias™ 2
LG Cosmos™ Touch
Motorola RAZR V3m
Moto X™ - Designed by You (2nd Generation)
Apple® iPad® mini with Retina display
Samsung Galaxy Tab® (10.1)
Samsung Galaxy Note® 10.1 2014 Edition
LG Accolade™
Motorola XOOM™ 4G LTE
Samsung Galaxy Note® 10.1
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Knack™
Spectrum™ by LG
LG VX5500
Pantech Hotshot™
Casio G'zOne Brigade®
Samsung Smooth™
LG VX8360
LG VX5400
Revolution™ by LG
LG Optimus Zone™
iPad® mini 3
DROID 2 GLOBAL by MOTOROLA
Samsung SCH-u340
BlackBerry® Curve™ 9330 smartphone
BlackBerry® Storm2™ 9550 smartphone Prepaid
Casio G'zOne Rock™
LG Enlighten®
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
BlackBerry® Tour™ 9630 smartphone
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Samsung Galaxy Tab® 4
DROID 2 by MOTOROLA
Samsung Reality™
Casio G'zOne Boulder®
LG Chocolate® Touch
Nokia Lumia 2520
Delphi Connect
Casio G'zOne Ravine® 2 Non-Camera
Samsung Galaxy Tab® (7.7)
Apple® iPad®
Motorola W385
Samsung Haven™
LG Vortex™
LG Ally™
Verizon Wireless UMW190 Global USB Modem
Motorola Adventure™ V750
Pantech Crux™
BlackBerry® Curve™ 8330 smartphone
Verizon Wireless USB760 Modem
Verizon Wireless USB760 Modem
Moto E™ Prepaid
LG VX8350
Samsung SCH-u410
LG Dare™
Pantech Caper™ Prepaid
Verizon Wireless UM175 USB Modem
HTC Trophy™
BlackBerry® Torch™ 9850 smartphone
Sony Xperia® PLAY
Motorola MOTO™ VU204
BlackBerry® 8830 World Edition smartphone
Verizon Wireless CDM8975
DROID PRO by MOTOROLA
Verizon Wireless USB720 Modem
Lumia 2520 Prepaid
BlackBerry® Curve™ 8530 smartphone
Samsung Continuum™
Verizon Wireless Escapade®
Dell™ Vostro™ V13 Laptop
Verizon Converged VOIP Device
BlackBerry® Curve™ 9370 smartphone
Samsung SCH-u430
Motorola MOTOKRZR K1m
LG enV®
LG Voyager™
LG Chocolate® 3
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless USB727 Modem
Samsung Trance™
Motorola Entice™
Jest™
Casio EXILIM
Samsung Zeal™
Samsung Galaxy Camera®
Samsung Rogue™
Motorola CITRUS™
LG VX8100
LG Glance™
Verizon Wireless G'zOne Type-S
Blackberry Classic Non Camera
LG Clout™
HP® Pavilion dm1-3010nr Notebook
LG VX5300
DROID Eris by HTC
DROID XYBOARD 8.2 by MOTOROLA
Motorola W315
Motorola V325i
Verizon Wireless V740 ExpressCard
BlackBerry® Pearl™ Flip 8230 smartphone
Verizon Wireless Salute™
Verizon Wireless Razzle™
Motorola Rival™
Verizon Wireless Adamant™
LG VX5200
LG VX8700
Verizon Wireless PC5750 PC Card
LG Versa™
LG Fathom®
Motorola XOOM™
Samsung SCH-u540
Motorola RAZR V3c
Motorola MOTO Q™ 9c
Samsung SCH-a870
Samsung SCH-a930
LG Migosm
LG VX3200
LG VX6100
Samsung Omnia® II
Samsung SCH-a950
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
Verizon Wireless UM150 USB Modem
LG VX3300
LG Chocolate®
Sharp KIN™ TWOm
Verizon Wireless CDM8950
BlackBerry® Curve™ 9310 smartphone
Samsung Gleam®
Nokia 6205
G'zOne Boulder™ Black and Silver
Samsung Alias™
LG VX4650
DROID R2D2 by MOTOROLA
Samsung SCH-a650
HP® Mini 1151NR Netbook
Samsung Juke
Verizon Wireless AirCard® 595U USB Modem
Verizon AD3700 Global USB Modem
Nokia 7205 Intrigue™
Motorola MOTO™ Z6c World Edition
Nokia 7705 Twist™
LG VX4500
Motorola DEVOUR™ with MOTOBLUR™
LG VX9400
Samsung SCH-a850
HP® Mini 311-1037NR Netbook
HP® Mini 210-1076NR Netbook
Samsung Renown™
Samsung SCH-u550
Kyocera 7135 Smartphone
HTC® Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless USB1000 Global USB Modem
Motorola V325
Pantech PN-820
LG VX6000
HP® Mini 110-3098NR Netbook
Pantech PN-215
Kyocera K323
Gateway® LT2016u Netbook
Motorola Q™
Nokia 3589i
Motorola V60s
Samsung Glyde™
LG VX8600
Sharp KIN™ ONE
SCH-u410 Prepaid
Nokia 2705 Shade™ Non-Camera
Samsung i700 Pocket PC
Samsung Gem™
HTC Apache XV6700
LG Chocolate®
Motorola T720
Samsung SCH-u620
Verizon Wireless AirCard® 595
LG VX3100
Nokia 6015i Prepaid
LG V
Samsung Omnia®
BlackBerry® 7250
Pantech PN-210
Nokia 6315i
Verizon Wireless XV6600 without Camera
Kyocera KWC 2325 Prepaid
Sharp KIN™ ONEm
Samsung SCH-i760
HTC Touch Pro™
Samsung Sway™
LG VX3450
LG VX7000
Samsung N150 Netbook
Compaq® Mini CQ10-688nr Netbook
Kyocera KWC 2325
Nokia 6215i
Motorola MOTOSLVR L7C
LG VENUS™
Sierra Wireless AirCard® 580
Samsung i600 Smartphone
Kyocera KX414
Motorola E815
Motorola MOTO Q™ music 9m
Sharp KIN™ TWO
Samsung SCH-a670
BlackBerry® 7750
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Verizon Wireless Blitz® Prepaid
LG VX4700
LG Decoy®
Verizon Wireless PN-300
Samsung SCH-a630
Nokia 2366i
LG VX4400B
Samsung SCH-a310
Motorola V276
Motorola Rapture™ VU30
Nokia 6256i
Motorola Krave™ ZN4
Motorola MOTORIZR Z6tv
Samsung Saga™
Motorola V710
Samsung SCH-a795
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Nokia 2705 Shade™
Verizon Wireless CDM 7075
Motorola MOTO™ Z6cx World Edition without Camera
Motorola V276 Prepaid
Kyocera KPC650
Kyocera KX1v
LG VX10
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Nokia 2605 Mirage
Motorola V325xi
LG VX4600
Kyocera SE47
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Motorola V265
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola C343
Verizon Wireless V640
Samsung SCH-a990
Nokia 2128i
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola T730
Nexus 6™
Samsung SCH-a530
Nokia 2285
Motorola V120e
Sierra Wireless AirCard® 555D
HTC Merge®
Kyocera KX444
Nokia 6236i
Samsung SCH-i730
LG VX8000
Samsung SCH-a890
Samsung Galaxy S® 6
Samsung Galaxy S® 6 Edge
HTC One® (M9)
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830
Motorola V65p

Activation & Initial Setup

Activating Your Windows® Phone - New Customers
[How to Use Guide]
Refer to this helpful guide for new customers activating their Windows® Phone from Verizon Wireless.
Email and Web for Smartphone Download & Set Up Instructions
[PDF]
Instructions for setting up email on your Smartphone.
Equipment Protection FAQs
[FAQs]
Learn about the options we offer to insure your device and replace lost, stolen or damaged devices.
Getting Started With Your New Verizon Smartphone
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 4:01
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 2:59
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:38
Initial Activation and Setup - HTC Trophy™
[Device-Specific Instructions]
Performing Over-The-Air Activation
[Device-Specific Instructions]
These instructions will assist you with initial activation / setup for your 3G smartphone or basic phone. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.

Basics

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Device FAQs
[FAQs]
Get answers to general device questions, including insurance, loss, updates and activation.
HTC Trophy™ Simulator: Turning the Device On / Off
[Interactive Simulation]
Explore how to power your HTC Trophy Smartphone on and off.

Battery & Power

Battery Issues - Battery Life
[Device-Specific Instructions]
Battery Issues - Battery Usage
[Device-Specific Instructions]
This outlines potential causes of battery issues (device not charging/holding a charge, short battery life). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Issues - Charging Habits - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Overview - HTC Trophy™
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Extend Battery Life - Windows Phone
[Device-Specific Instructions]
Insert the Battery - HTC Trophy™
[Device-Specific Instructions]
Remove the Battery - HTC Trophy™
[Device-Specific Instructions]
Soft Reset - HTC Trophy™
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.

Bluetooth

Bluetooth® Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Bluetooth® Discovery Mode - HTC Trophy™
[Device-Specific Instructions]
Bluetooth Discovery Mode - Windows
[Device-Specific Instructions]
Bluetooth® On/Off - HTC Trophy™
[Device-Specific Instructions]
HTC Trophy™ Simulator: Pairing with a Bluetooth® Headset
[Interactive Simulation]
Learn how to pair your HTC Trophy with your Bluetooth headset.
HTC Trophy™ Simulator: Turning Bluetooth® On / Off
[Interactive Simulation]
Explore how to turn Bluetooth functionality on and off on your HTC Trophy.
Using the Bluetooth Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...

Calendar

Add a Calendar Event - HTC Trophy™
[Device-Specific Instructions]

Calling & Dialing

+ Dialing - HTC Trophy™
[Device-Specific Instructions]
Airplane/Standalone Mode - HTC Trophy™
[Device-Specific Instructions]
Call and Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Call History - HTC Trophy™
[Device-Specific Instructions]
Delete Call History - HTC Trophy™
[Device-Specific Instructions]
Dial a Number - HTC Trophy™
[Device-Specific Instructions]
DTMF - HTC Trophy™
[Device-Specific Instructions]
HTC Trophy™ Simulator: International Dialing
[Interactive Simulation]
A step-by-step guide for using your HTC Trophy Smartphone to dial internationally.
HTC Trophy™ Simulator: Placing a Call to a Contact
[Interactive Simulation]
Explore how to place a call to a contact using your HTC Trophy.
HTC Trophy™ Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your HTC Trophy to call a new number.
HTC Trophy™ Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between calls on your HTC Trophy Smartphone.
HTC Trophy™ Simulator: Viewing Missed Calls
[Interactive Simulation]
Discover how to view missed calls on your HTC Trophy Smartphone.
Place a Conference Call from Device
[Device-Specific Instructions]
Place a Conference Call - HTC Trophy™
[Device-Specific Instructions]
Placing an International Call
[Device-Specific Instructions]
Redial - HTC Trophy™
[Device-Specific Instructions]
Turn Call Forwarding On/Off from Device
[Device-Specific Instructions]
This provides instructions to start/stop forwarding calls to another number. This may also help if you can't receive calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Voice Activated Dialing - HTC Trophy™
[Device-Specific Instructions]

Camera, Photos & Videos

Camera Settings - HTC Trophy™
[Device-Specific Instructions]
HTC Trophy™ Simulator: Adding Picture to Favorites
[Interactive Simulation]
A visual walkthrough for adding a picture to your favorites on your HTC Trophy.
HTC Trophy™ Simulator: Changing Shooting Mode
[Interactive Simulation]
Explore different shooting modes while using your HTC Trophy.
HTC Trophy™ Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your HTC Trophy.
HTC Trophy™ Simulator: Sharing a Picture
[Interactive Simulation]
Learn how to share pictures using your HTC Trophy.
HTC Trophy™ Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your HTC Trophy.
HTC Trophy™ Simulator: Viewing a Video
[Interactive Simulation]
A step-by-step guide for viewing your videos on your HTC Trophy Smartphone.
Photo Enhancer - HTC Trophy™
[Device-Specific Instructions]
Send Picture to Online Album - HTC Trophy™
[Device-Specific Instructions]
View Pictures - HTC Trophy™
[Device-Specific Instructions]
View Videos - HTC Trophy™
[Device-Specific Instructions]

Computer/PC Connectivity

Contacts

Access Contacts - HTC Trophy™
[Device-Specific Instructions]
Add a Contact - HTC Trophy™
[Device-Specific Instructions]
Caller-ID Image - HTC Trophy™
[Device-Specific Instructions]
Delete a Contact - HTC Trophy™
[Device-Specific Instructions]
Edit a Contact - HTC Trophy™
[Device-Specific Instructions]
HTC Trophy™ Simulator: Accessing Online Directories
[Interactive Simulation]
A visual guide for using your HTC Trophy Smartphone to access online directories.
HTC Trophy™ Simulator: Pinning a Contact to the Start Screen
[Interactive Simulation]
Explore how to pin a contact to the Start screen of your HTC Trophy Smartphone.
Import Contacts - Windows Phone
[Device-Specific Instructions]
Link a Contact - HTC Trophy™
[Device-Specific Instructions]
Manage Contacts - Verizon Cloud - Website
[Device-Specific Instructions]
To add, edit, import, export, delete and print your contacts via the Verizon Cloud website, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Unlink a Contact - HTC Trophy™
[Device-Specific Instructions]

Data

Data Roaming - HTC Trophy™
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you...
Enable/Disable Data - HTC Trophy™
[Device-Specific Instructions]
Minimize Data Usage - Windows Phone
[Device-Specific Instructions]

Date & Time

Date and Time Settings - HTC Trophy™
[Device-Specific Instructions]

Device ID & Info

Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View MAC Address - HTC Trophy™
[Device-Specific Instructions]
View Phone Information - HTC Trophy™
[Device-Specific Instructions]

Device Settings

Adjust Brightness - HTC Trophy™
[Device-Specific Instructions]
Adjust Screen Time Out - HTC Trophy™
[Device-Specific Instructions]
Airplane/Standalone Mode - HTC Trophy™
[Device-Specific Instructions]
Alerts - HTC Trophy™
[Device-Specific Instructions]
Display Theme Settings - HTC Trophy™
[Device-Specific Instructions]
DTMF - HTC Trophy™
[Device-Specific Instructions]
HTC Trophy™ Simulator: Changing the Ringtone
[Interactive Simulation]
Explore how to change the ringtone on your HTC Trophy Smartphone.
HTC Trophy™ Simulator: Setting the Screen Timeout
[Interactive Simulation]
A visual guide to saving energy on your HTC Trophy Smartphone by adjusting your Screen Timeout.
HTC Trophy™ Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your HTC Trophy to silent.
HTC Trophy™ Simulator: Turning Airplane Mode On / Off
[Interactive Simulation]
An interactive guide for setting your HTC Trophy to airplane mode.
HTC Trophy™ Simulator: View Global Status
[Interactive Simulation]
Discover how to view the global status of your HTC Trophy Smartphone.

Email/Gmail

Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete an Email Message - HTC Trophy™
[Device-Specific Instructions]
Email and Web for Smartphone Download & Set Up Instructions
[PDF]
Instructions for setting up email on your Smartphone.
HTC Trophy™ Simulator: Adding a New Email Account
[Interactive Simulation]
Discover how to add a new email account to your HTC Trophy.
HTC Trophy™ Simulator: Adding Additional Accounts
[Interactive Simulation]
Learn how to add additional accounts to your HTC Trophy Smartphone.
HTC Trophy™ Simulator: Composing an Email
[Interactive Simulation]
A step-by-step visual guide for composing an email using your HTC Trophy.
HTC Trophy™ Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email using your HTC Trophy.
HTC Trophy™ Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to include an email attachment on your HTC Trophy Smartphone.
HTC Trophy™ Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to email on your HTC Trophy.
HTC Trophy™ Simulator: Setting an Email Alert
[Interactive Simulation]
Explore how to set up an email alert using your HTC Trophy.
HTC Trophy™ Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your HTC Trophy.
Remove a Personal (POP/IMAP) Account - HTC Trophy™
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove Corporate Email Account (Exchange ActiveSync®) - HTC Trophy™
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to an Email Message - HTC Trophy™
[Device-Specific Instructions]
Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Email Messages - HTC Trophy™
[Device-Specific Instructions]

GPS & Location Based Services

Add Layers (Bing Maps) - HTC Trophy™
[Device-Specific Instructions]
E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
GPS Location - HTC Trophy™
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.

Home Screen

HTC Trophy™ Simulator: Deleting a Live Tile
[Interactive Simulation]
An interactive how-to guide for deleting live tiles from your HTC Trophy Smartphone.
HTC Trophy™ Simulator: Moving a Live Tile
[Interactive Simulation]
Learn how to move your live tiles in your HTC Trophy Smartphone.
HTC Trophy™ Simulator: Navigating the Start Screen
[Interactive Simulation]
Discover how to navigate the Start screen on your HTC Trophy Smartphone.
HTC Trophy™ Simulator: Pinning a Live Tile
[Interactive Simulation]
A step-by-step visual guide for pinning a live tile on your HTC Trophy Smartphone.
Manage Tiles - HTC Trophy™
[Device-Specific Instructions]

Internet & Web Browser

Add a Browser Bookmark - HTC Trophy™
[Device-Specific Instructions]
Browser Cookies On/Off - HTC Trophy™
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your HTC Trophy, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Clear Temporary Internet Files - HTC Trophy™
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your HTC Trophy, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete a Browser Bookmark - HTC Trophy™
[Device-Specific Instructions]
Edit a Browser Bookmark - HTC Trophy™
[Device-Specific Instructions]
HTC Trophy™ Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website in your HTC Trophy.
HTC Trophy™ Simulator: Opening and Closing Browser Windows
[Interactive Simulation]
A visual walkthrough of opening and closing windows in your HTC Trophy's Web browser.
HTC Trophy™ Simulator: Pinning a Website to the Start Screen
[Interactive Simulation]
An interactive guide for pinning a website to the Start screen of your HTC Trophy Smartphone.
HTC Trophy™ Simulator: Searching the Web by Keypad
[Interactive Simulation]
Explore the most common ways to search the Web while on an HTC Trophy.
HTC Trophy™ Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how you can use your HTC Trophy to search the Web with your voice.
HTC Trophy™ Simulator: Searching the Web by Voice
[Interactive Simulation]
Explore how to use your voice to search the Web while using your HTC Trophy Smartphone.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Launch a Browser Bookmark - HTC Trophy™
[Device-Specific Instructions]
View Browser History - Windows Phone
[Device-Specific Instructions]
Web Browser - HTC Trophy™
[Device-Specific Instructions]
Websites - HTC Trophy™
[Device-Specific Instructions]

Language

Language Selection - HTC Trophy™
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Change Device Password - HTC Trophy™
[Device-Specific Instructions]
Create a Device Password - HTC Trophy™
[Device-Specific Instructions]
HTC Trophy™ Simulator: Locking / Unlocking the Device
[Interactive Simulation]
Learn how to lock and unlock the security features of your HTC Trophy Smartphone.
Modify the SIM PIN - HTC Trophy™
[Device-Specific Instructions]
Password Options - HTC Trophy™
[Device-Specific Instructions]
Turn Off the Device Password - HTC Trophy™
[Device-Specific Instructions]
Unlock the Device - HTC Trophy™
[Device-Specific Instructions]

Memory/Storage

Check Memory - HTC Trophy™
[Device-Specific Instructions]
Clear Temporary Internet Files - HTC Trophy™
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your HTC Trophy, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Memory Card Formatting
[Device-Specific Instructions]
View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Mobile Hotspot

Mobile HotSpot On/Off - HTC Trophy™
[Device-Specific Instructions]
This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your Moobile Hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...
Mobile HotSpot Settings - HTC Trophy™
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Play Music Files - HTC Trophy™
[Device-Specific Instructions]

Navigating & Multitasking

HTC Trophy™ Simulator: Getting Around on Your Device
[Interactive Simulation]
An interactive map of the most important features of your HTC Trophy Smartphone.

Operating System & Software

Check for System Updates - HTC Trophy™
[Device-Specific Instructions]
Install System Updates - HTC Trophy™
[Device-Specific Instructions]
View Software Version - HTC Trophy™
[Device-Specific Instructions]

Operating System and Software

Software Update: HTC® Trophy™
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your HTC® Trophy™.

SIM Card

HTC Trophy™ Simulator: Inserting a SIM Card
[Interactive Simulation]
A visual guide for inserting a SIM card in your HTC Trophy Smartphone.
Insert the SIM Card - HTC Trophy™
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Locating the 4G SIM PIN/PUK - VEC Website
[Device-Specific Instructions]
Modify the SIM PIN - HTC Trophy™
[Device-Specific Instructions]
Remove the SIM Card - HTC Trophy™
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Unblock SIM PIN - HTC Trophy™
[Device-Specific Instructions]
View the SIM Card Number - HTC Trophy™
[Device-Specific Instructions]

Sounds, Volume & Audio

Alerts - HTC Trophy™
[Device-Specific Instructions]
Set a Ringtone - HTC Trophy™
[Device-Specific Instructions]
Sound Enhancer - HTC Trophy™
[Device-Specific Instructions]
Speakerphone - HTC Trophy™
[Device-Specific Instructions]
Vibrate Mode - HTC Trophy™
[Device-Specific Instructions]
Volume Controls - HTC Trophy™
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...

Text & Multimedia Messaging

Auto Signature - HTC Trophy™
[Device-Specific Instructions]
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Messages - HTC Trophy™
[Device-Specific Instructions]
HTC Trophy™ Simulator: Forwarding a Text Message
[Interactive Simulation]
Explore how to forward a text message from your HTC Trophy.
HTC Trophy™ Simulator: International Texting
[Interactive Simulation]
Learn how to use your HTC Trophy Smartphone to send international text messages.
HTC Trophy™ Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message on your HTC Trophy Smartphone.
HTC Trophy™ Simulator: Setting a Text Alert
[Interactive Simulation]
Discover how to set a text alert on your HTC Trophy Smartphone.
Picture / Video Messaging email address
[Device-Specific Instructions]
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
View Text Messages - HTC Trophy™
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.

Visual & Hearing Accessibility

TTY Settings - HTC Trophy™
[Device-Specific Instructions]

Wallpapers/Theme

Display Theme Settings - HTC Trophy™
[Device-Specific Instructions]
HTC Trophy™ Simulator: Changing the Theme
[Interactive Simulation]
Discover how you can change the theme on your HTC Trophy Smartphone.
HTC Trophy™ Simulator: Changing the Wallpaper
[Interactive Simulation]
Learn how to change your HTC Trophy's wallpaper or desktop background.
Wallpaper - Picture - HTC Trophy™
[Device-Specific Instructions]

Wi-Fi & Network

Add a Wi-Fi Network - HTC Trophy™
[Device-Specific Instructions]
HTC Trophy™ Simulator: Connecting to a Wi-Fi® Network
[Interactive Simulation]
A visual guide for using your HTC Trophy to connect to a Wi-Fi network.
Manually Add a Wi-Fi Network - HTC Trophy™
[Device-Specific Instructions]
Network Mode Settings - HTC Trophy™
[Device-Specific Instructions]
Remove Wi-Fi Connection - HTC Trophy™
[Device-Specific Instructions]
Remove Wi-Fi Connection - Windows®
[Device-Specific Instructions]
This may help if the Wi-Fi on your Window's computer/PC won't connect to your Internet-capable device. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verifying SSID (Network Name) - Windows® XP
[Device-Specific Instructions]
Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Wi-Fi On/Off - HTC Trophy™
[Device-Specific Instructions]

Still Have Questions?


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Connect with us on Facebook

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Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
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