' HTC Trophy Support | Verizon Wireless
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Activation & Initial Setup

Activating Your Windows® Phone - New Customers
[How to Use Guide]
Refer to this helpful guide for new customers activating their Windows® Phone from Verizon Wireless.
Email and Web for Smartphone Download & Set Up Instructions
[PDF]
Instructions for setting up email on your Smartphone.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
Getting Started With Your New Verizon Smartphone
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 4:01
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 2:59
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:38
Initial Activation and Setup - HTC Trophy™
[Device-Specific Instructions]
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.

Basics

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
HTC Trophy™ Simulator: Turning the Device On / Off
[Interactive Simulation]
Explore how to power your HTC Trophy Smartphone on and off.

Battery & Power

Battery Issues - Battery Life
[Device-Specific Instructions]
Battery Issues - Battery Usage
[Device-Specific Instructions]
This outlines potential causes of battery issues (device not charging/holding a charge, short battery life). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Battery Overview - HTC Trophy™
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Extend Battery Life - Windows® Phone
[Device-Specific Instructions]
Insert the Battery - HTC Trophy™
[Device-Specific Instructions]
Remove the Battery - HTC Trophy™
[Device-Specific Instructions]
Soft Reset - HTC Trophy™
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.

Bluetooth

Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Bluetooth® Discovery Mode - HTC Trophy™
[Device-Specific Instructions]
Bluetooth Discovery Mode - Windows
[Device-Specific Instructions]
Bluetooth® On/Off - HTC Trophy™
[Device-Specific Instructions]
HTC Trophy™ Simulator: Pairing with a Bluetooth® Headset
[Interactive Simulation]
Learn how to pair your HTC Trophy with your Bluetooth headset.
HTC Trophy™ Simulator: Turning Bluetooth® On / Off
[Interactive Simulation]
Explore how to turn Bluetooth functionality on and off on your HTC Trophy.
Send Contact via Bluetooth - HTC Trophy
[Device-Specific Instructions]
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...

Calendar

Add a Calendar Event - HTC Trophy™
[Device-Specific Instructions]

Calling & Dialing

+ Dialing - HTC Trophy™
[Device-Specific Instructions]
Advanced Calling 1.0 for Windows Phones FAQs
[FAQs]
Learn how to get and use Advanced Calling 1.0 on your Windows phone.
Airplane/Standalone Mode - HTC Trophy™
[Device-Specific Instructions]
Call and Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Call History - HTC Trophy™
[Device-Specific Instructions]
Dial a Number - HTC Trophy™
[Device-Specific Instructions]
DTMF - HTC Trophy™
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
HTC Trophy™ Simulator: International Dialing
[Interactive Simulation]
A step-by-step guide for using your HTC Trophy Smartphone to dial internationally.
HTC Trophy™ Simulator: Placing a Call to a Contact
[Interactive Simulation]
Explore how to place a call to a contact using your HTC Trophy.
HTC Trophy™ Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your HTC Trophy to call a new number.
HTC Trophy™ Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between calls on your HTC Trophy Smartphone.
HTC Trophy™ Simulator: Viewing Missed Calls
[Interactive Simulation]
Discover how to view missed calls on your HTC Trophy Smartphone.
Place a Conference Call - HTC Trophy™
[Device-Specific Instructions]
Placing an International Call
[Device-Specific Instructions]
Redial - HTC Trophy™
[Device-Specific Instructions]
View Call History - HTC Trophy
[Device-Specific Instructions]
Voice Activated Dialing - HTC Trophy™
[Device-Specific Instructions]

Camera, Photos & Videos

Camera Settings - HTC Trophy™
[Device-Specific Instructions]
Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
HTC Trophy™ Simulator: Adding Picture to Favorites
[Interactive Simulation]
A visual walkthrough for adding a picture to your favorites on your HTC Trophy.
HTC Trophy™ Simulator: Changing Shooting Mode
[Interactive Simulation]
Explore different shooting modes while using your HTC Trophy.
HTC Trophy™ Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your HTC Trophy.
HTC Trophy™ Simulator: Sharing a Picture
[Interactive Simulation]
Learn how to share pictures using your HTC Trophy.
HTC Trophy™ Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your HTC Trophy.
HTC Trophy™ Simulator: Viewing a Video
[Interactive Simulation]
A step-by-step guide for viewing your videos on your HTC Trophy Smartphone.
Photo Enhancer - HTC Trophy™
[Device-Specific Instructions]
Send Picture to Online Album - HTC Trophy™
[Device-Specific Instructions]
View Pictures - HTC Trophy™
[Device-Specific Instructions]
View Videos - HTC Trophy™
[Device-Specific Instructions]

Contacts

Access Contacts - HTC Trophy™
[Device-Specific Instructions]
Add a Contact - HTC Trophy™
[Device-Specific Instructions]
Caller-ID Image - HTC Trophy™
[Device-Specific Instructions]
Delete a Contact - HTC Trophy™
[Device-Specific Instructions]
Edit a Contact - HTC Trophy™
[Device-Specific Instructions]
HTC Trophy™ Simulator: Accessing Online Directories
[Interactive Simulation]
A visual guide for using your HTC Trophy Smartphone to access online directories.
HTC Trophy™ Simulator: Pinning a Contact to the Start Screen
[Interactive Simulation]
Explore how to pin a contact to the Start screen of your HTC Trophy Smartphone.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts - Windows Phone
[Device-Specific Instructions]
Link a Contact - HTC Trophy™
[Device-Specific Instructions]
Send Contact via Bluetooth - HTC Trophy
[Device-Specific Instructions]
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Unlink a Contact - HTC Trophy™
[Device-Specific Instructions]

Data

Data Roaming - HTC Trophy™
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Enable/Disable Data - HTC Trophy™
[Device-Specific Instructions]
Minimize Data Usage - Windows Phone
[Device-Specific Instructions]
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]

Device ID & Info

Check for Physical Damage
[Device-Specific Instructions]
Check for Physical Damage - Charging Ports
[Device-Specific Instructions]
Check for Physical Damage - Screen
[Device-Specific Instructions]
Check for Physical Damage - Separated Hinges
[Device-Specific Instructions]
Check for Water Damage
[Device-Specific Instructions]
Check for Water Damage - HTC
[Device-Specific Instructions]
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
View MAC Address - HTC Trophy™
[Device-Specific Instructions]
View Phone Information - HTC Trophy™
[Device-Specific Instructions]

Device Settings

Adjust Brightness - HTC Trophy™
[Device-Specific Instructions]
Adjust Screen Time Out - HTC Trophy™
[Device-Specific Instructions]
Airplane/Standalone Mode - HTC Trophy™
[Device-Specific Instructions]
Alerts - HTC Trophy™
[Device-Specific Instructions]
Display Theme Settings - HTC Trophy™
[Device-Specific Instructions]
DTMF - HTC Trophy™
[Device-Specific Instructions]
HTC Trophy™ Simulator: Changing the Ringtone
[Interactive Simulation]
Explore how to change the ringtone on your HTC Trophy Smartphone.
HTC Trophy™ Simulator: Setting the Screen Timeout
[Interactive Simulation]
A visual guide to saving energy on your HTC Trophy Smartphone by adjusting your Screen Timeout.
HTC Trophy™ Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your HTC Trophy to silent.
HTC Trophy™ Simulator: Turning Airplane Mode On / Off
[Interactive Simulation]
An interactive guide for setting your HTC Trophy to airplane mode.
HTC Trophy™ Simulator: View Global Status
[Interactive Simulation]
Discover how to view the global status of your HTC Trophy Smartphone.

Email/Gmail

Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Delete an Email Message - HTC Trophy™
[Device-Specific Instructions]
Email and Web for Smartphone Download & Set Up Instructions
[PDF]
Instructions for setting up email on your Smartphone.
HTC Trophy™ Simulator: Adding a New Email Account
[Interactive Simulation]
Discover how to add a new email account to your HTC Trophy.
HTC Trophy™ Simulator: Adding Additional Accounts
[Interactive Simulation]
Learn how to add additional accounts to your HTC Trophy Smartphone.
HTC Trophy™ Simulator: Composing an Email
[Interactive Simulation]
A step-by-step visual guide for composing an email using your HTC Trophy.
HTC Trophy™ Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email using your HTC Trophy.
HTC Trophy™ Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to include an email attachment on your HTC Trophy Smartphone.
HTC Trophy™ Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to email on your HTC Trophy.
HTC Trophy™ Simulator: Setting an Email Alert
[Interactive Simulation]
Explore how to set up an email alert using your HTC Trophy.
HTC Trophy™ Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your HTC Trophy.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Personal (POP/IMAP) Account - HTC Trophy™
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove Corporate Email Account (Exchange ActiveSync®) - HTC Trophy™
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to an Email Message - HTC Trophy™
[Device-Specific Instructions]
Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Email Messages - HTC Trophy™
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows or Blackberry device.

GPS & Location Based Services

Add Layers (Bing Maps) - HTC Trophy™
[Device-Specific Instructions]
E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
GPS Location - HTC Trophy™
[Device-Specific Instructions]
Improving GPS Performance
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.

Home Screen

HTC Hub - HTC Trophy
[Device-Specific Instructions]
HTC Trophy™ Simulator: Deleting a Live Tile
[Interactive Simulation]
An interactive how-to guide for deleting live tiles from your HTC Trophy Smartphone.
HTC Trophy™ Simulator: Moving a Live Tile
[Interactive Simulation]
Learn how to move your live tiles in your HTC Trophy Smartphone.
HTC Trophy™ Simulator: Navigating the Start Screen
[Interactive Simulation]
Discover how to navigate the Start screen on your HTC Trophy Smartphone.
HTC Trophy™ Simulator: Pinning a Live Tile
[Interactive Simulation]
A step-by-step visual guide for pinning a live tile on your HTC Trophy Smartphone.
Manage Tiles - HTC Trophy™
[Device-Specific Instructions]

Internet & Web Browser

Add a Browser Bookmark - HTC Trophy™
[Device-Specific Instructions]
Browser Cookies On/Off - HTC Trophy™
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your HTC Trophy, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Clear Temporary Internet Files - HTC Trophy™
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete a Browser Bookmark - HTC Trophy™
[Device-Specific Instructions]
Edit a Browser Bookmark - HTC Trophy™
[Device-Specific Instructions]
Enable/Disable Data - HTC Trophy™
[Device-Specific Instructions]
HTC Trophy™ Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website in your HTC Trophy.
HTC Trophy™ Simulator: Opening and Closing Browser Windows
[Interactive Simulation]
A visual walkthrough of opening and closing windows in your HTC Trophy's Web browser.
HTC Trophy™ Simulator: Pinning a Website to the Start Screen
[Interactive Simulation]
An interactive guide for pinning a website to the Start screen of your HTC Trophy Smartphone.
HTC Trophy™ Simulator: Searching the Web by Keypad
[Interactive Simulation]
Explore the most common ways to search the Web while on an HTC Trophy.
HTC Trophy™ Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how you can use your HTC Trophy to search the Web with your voice.
HTC Trophy™ Simulator: Searching the Web by Voice
[Interactive Simulation]
Explore how to use your voice to search the Web while using your HTC Trophy Smartphone.
Launch a Browser Bookmark - HTC Trophy™
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
View Browser History - Windows Phone
[Device-Specific Instructions]
Web Browser - HTC Trophy™
[Device-Specific Instructions]
Websites - HTC Trophy™
[Device-Specific Instructions]

Language

Language Selection - HTC Trophy™
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Change the Device Password - HTC Trophy
[Device-Specific Instructions]
Create a Device Password - HTC Trophy™
[Device-Specific Instructions]
Enable/Disable the SIM PIN - HTC Trophy
[Device-Specific Instructions]
HTC Trophy™ Simulator: Locking / Unlocking the Device
[Interactive Simulation]
Learn how to lock and unlock the security features of your HTC Trophy Smartphone.
Modify the SIM PIN - HTC Trophy™
[Device-Specific Instructions]
Password Options - HTC Trophy™
[Device-Specific Instructions]
Turn Off the Device Password - HTC Trophy™
[Device-Specific Instructions]
Unlock the Device - HTC Trophy™
[Device-Specific Instructions]

Memory/Storage

Check Memory - HTC Trophy™
[Device-Specific Instructions]
Memory Card Formatting
[Device-Specific Instructions]
View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Mobile Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile HotSpot Settings - HTC Trophy™
[Device-Specific Instructions]

Navigating & Multitasking

HTC Trophy™ Simulator: Getting Around on Your Device
[Interactive Simulation]
An interactive map of the most important features of your HTC Trophy Smartphone.

Operating System & Software

Check for System Updates - HTC Trophy™
[Device-Specific Instructions]
Determining Software Version - Windows®
[Device-Specific Instructions]
Install System Updates - HTC Trophy™
[Device-Specific Instructions]
Perform a Factory Data Reset (Device Powered Off) - HTC Trophy™
[Device-Specific Instructions]
A factory data reset may help with: screen not working (blank or frozen screen), General (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard reset,...
Perform a Factory Data Reset (Device Powered On) - HTC Trophy™
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), General (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a...
View Software Version - HTC Trophy™
[Device-Specific Instructions]

Operating System and Software

Software Update: HTC Trophy
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your HTC Trophy.

SIM Card

4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Enable/Disable the SIM PIN - HTC Trophy
[Device-Specific Instructions]
HTC Trophy™ Simulator: Inserting a SIM Card
[Interactive Simulation]
A visual guide for inserting a SIM card in your HTC Trophy Smartphone.
Insert the SIM Card - HTC Trophy™
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Modify the SIM PIN - HTC Trophy™
[Device-Specific Instructions]
Remove the SIM Card - HTC Trophy™
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Unblock SIM PIN - HTC Trophy™
[Device-Specific Instructions]
View the SIM Card Number - HTC Trophy™
[Device-Specific Instructions]

Sounds, Volume & Audio

Alerts - HTC Trophy™
[Device-Specific Instructions]
Resolve Volume Issues
[Device-Specific Instructions]
Set a Ringtone - HTC Trophy™
[Device-Specific Instructions]
Sound Enhancer - HTC Trophy™
[Device-Specific Instructions]
Speakerphone - HTC Trophy™
[Device-Specific Instructions]
Vibrate Mode - HTC Trophy™
[Device-Specific Instructions]
Volume Controls - HTC Trophy™
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...

Text & Multimedia Messaging

Auto Signature - HTC Trophy™
[Device-Specific Instructions]
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Messages - HTC Trophy™
[Device-Specific Instructions]
HTC Trophy™ Simulator: Forwarding a Text Message
[Interactive Simulation]
Explore how to forward a text message from your HTC Trophy.
HTC Trophy™ Simulator: International Texting
[Interactive Simulation]
Learn how to use your HTC Trophy Smartphone to send international text messages.
HTC Trophy™ Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message on your HTC Trophy Smartphone.
HTC Trophy™ Simulator: Setting a Text Alert
[Interactive Simulation]
Discover how to set a text alert on your HTC Trophy Smartphone.
Picture / Video Messaging email address
[Device-Specific Instructions]
Send Picture/Video Message using Email
[Device-Specific Instructions]
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
View Text Messages - HTC Trophy™
[Device-Specific Instructions]

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.

Visual & Hearing Accessibility

TTY Settings - HTC Trophy™
[Device-Specific Instructions]

Wallpapers/Theme

Display Theme Settings - HTC Trophy™
[Device-Specific Instructions]
HTC Trophy™ Simulator: Changing the Theme
[Interactive Simulation]
Discover how you can change the theme on your HTC Trophy Smartphone.
HTC Trophy™ Simulator: Changing the Wallpaper
[Interactive Simulation]
Learn how to change your HTC Trophy's wallpaper or desktop background.
Wallpaper - Picture - HTC Trophy™
[Device-Specific Instructions]

Wi-Fi & Network

Add a Wi-Fi Network - HTC Trophy™
[Device-Specific Instructions]
HTC Trophy™ Simulator: Connecting to a Wi-Fi® Network
[Interactive Simulation]
A visual guide for using your HTC Trophy to connect to a Wi-Fi network.
Manually Add a Wi-Fi Network - HTC Trophy™
[Device-Specific Instructions]
Network Mode Settings - HTC Trophy™
[Device-Specific Instructions]
Remove Wi-Fi Connection - HTC Trophy™
[Device-Specific Instructions]
Remove Wi-Fi Connection - Windows®
[Device-Specific Instructions]
This may help if the Wi-Fi on your Window's computer/PC won't connect to your Internet-capable device. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Verifying SSID (Network Name) - Windows® XP
[Device-Specific Instructions]
Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Wi-Fi On/Off - HTC Trophy™
[Device-Specific Instructions]

Still Have Questions?


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