Select Your Device
Apple® iPhone® 6
Apple® iPhone® 6s Plus
Samsung Galaxy S® 6
Apple® iPhone® 6 Plus
Apple® iPhone® 5s
Samsung Galaxy S® 5
Samsung Galaxy S® 4
Apple® iPhone® 6s
Samsung Convoy™ 3
Apple® iPhone® 5c
Apple® iPad® 2
Samsung Galaxy Core Prime™
DROID TURBO 2
Samsung Galaxy Note5
DROID MAXX by MOTOROLA
Samsung Galaxy Note® 4
Samsung Network Extender
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Verizon Ellipsis™ 7
Apple® iPhone® 5
Verizon Ellipsis™ Jetpack®
Apple® iPhone® 4s
Verizon Ellipsis® 8
Apple® iPhone® 4
LG G3
Droid Turbo by Motorola
Droid Turbo in Ballistic Nylon
LG G4™
Samsung Galaxy S® III
DROID MINI by MOTOROLA
Samsung Galaxy S6 edge +
Samsung Galaxy Note® 3
Verizon Jetpack® MiFi® 6620L
Samsung Galaxy S® 6 edge
LG G2
LG Revere® 3
DROID RAZR M by MOTOROLA
LG Cosmos™ 3
Casio G'zOne Commando®
Brigadier™ by Kyocera
HTC Desire® 526
HTC One® (M8)
LG G Vista
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J1™ Prepaid
Verizon Wireless Home Phone
Casio G'zOne Commando® 4G LTE
Samsung Gusto® 3
LG V10™
Pantech 4G LTE Global USB Modem UML290
LG Extravert™ 2
Ellipsis™ Jetpack® MHS800L
DROID MAXX 2
DROID ULTRA by MOTOROLA
Verizon 4G LTE Broadband Router with Voice
Sony Xperia® Z3v
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG G Pad 8.3 LTE
LG Optimus Exceed™ 2
Samsung Galaxy Note® II
DuraXV
Moto E™ Prepaid
Verizon MiFi® 4G LTE Global USB Modem U620L
Gear S®
Casio G'zOne Ravine® 2
Transpyre™ Prepaid
Moto X™ (2nd Gen.)
Verizon 4G LTE USB Modem 551L
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Samsung Galaxy S® 4 mini
HTC Desire® 626
Verizon 4G LTE USB Modem UML295
Verizon Ellipsis® 10
iPad® Pro
GizmoPal™
LG Optimus Zone™ 2 Prepaid
Moto X™ by Motorola
HTC One M9
Galaxy Note® Edge
Nokia Lumia 928
iPad® Air 2
Nexus 6
Samsung Brightside™
DROID TURBO 2 - Designed by You
Moto G™ by Motorola
Samsung Convoy™ 2
Microsoft Lumia 735
G Pad™ 10.1 LTE
DROID RAZR MAXX HD by MOTOROLA
HTC One®
LG G Pad™ X8.3
Nokia Lumia 822
Samsung Intensity™ II
LG Exalt™
DROID INCREDIBLE 4G LTE by HTC
Samsung Gusto® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
BlackBerry® Bold™ 9930 smartphone
DROID RAZR by MOTOROLA
Samsung Galaxy S® III mini
Lucid™3 by LG
G Pad™ 7.0 LTE
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
hum by Verizon
Verizon Wireless AirCard® 595
Samsung Intensity™ III
Nokia Lumia Icon
Blackberry Classic
LG Cosmos™ 2
LTE Internet (Installed)
DROID RAZR HD by MOTOROLA
Samsung Galaxy Tab® 4 (10.1)
Apple® iPad® Air™
LG Octane™
LG Terra™
DROID RAZR MAXX by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
HTC One® (M8) for Windows®
Samsung Galaxy Tab S2
DROID DNA by HTC
Samsung Galaxy Tab® 2 (7.0)
LG Revere®
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Verizon SureResponse®
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
LG Revere® 2
GizmoPal® 2 by LG
LG enV®3
Enact™ by LG
Verizon 4G LTE Broadband Router
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
LG Accolade™
LG Exalt™II
Lancet™
Apple® iPad® mini with Retina display
BlackBerry® Z30 smartphone
HTC Desire® 612
Gear S2
Apple® iPad® mini
BlackBerry® Z10 smartphone
GizmoGadget™ by LG
Kyocera DuraXV+
Apple® iPad® with Wi-Fi + 4G
Samsung Gusto®
Samsung Galaxy Tab® 2 (10.1)
Samsung Convoy™
HTC One® remix
DROID BIONIC by MOTOROLA
DROID 4 by MOTOROLA
LG Cosmos™
DROID by MOTOROLA
Samsung Galaxy™ Stratosphere™ II
Lancet™ for Android™
Samsung Galaxy Stellar™
Samsung Galaxy Tab® 4 (8.0)
Casio G'zOne Ravine®
Motorola RAZR V3m
Galaxy Nexus by Samsung
iPad® mini 4
HTC One® max
Lucid™ by LG
Samsung Galaxy Tab®
Lucid™2 by LG
Hydro ELITE by KYOCERA
BlackBerry® Q10 smartphone
Google Nexus 7
DROID INCREDIBLE 2 by HTC
LG Extravert™
LG 4G LTE USB Modem VL600
Pantech Perception™
DROID X2 by MOTOROLA
Verizon Wireless USB760 Modem
Samsung Galaxy Tab® (10.1)
DROID X by MOTOROLA
Samsung Galaxy Note® Pro
Motorola Barrage™
Samsung Galaxy Tab® S
Apple® iPad® with Retina display
LG VX8300
BlackBerry® Bold 9650 smartphone
Galaxy Tab E
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Illusion™
Windows Phone 8X by HTC
DROID 3 by MOTOROLA
Motorola XOOM™ 4G LTE
Samsung Haven™
Pantech Hotshot™
Samsung Fascinate™
Motorola MOTO™ W755
LG enV® TOUCH
Spectrum™ 2 by LG
Microsoft Surface 3
Pantech Breakout™
Casio G'zOne Boulder®
LG enV®2
Samsung Galaxy™ Stratosphere™
Sony Xperia® Z2
Moto X™ - Designed by You (2nd Generation)
LG Optimus Zone™ 3 Prepaid
Samsung Smooth™
LG Cosmos™ Touch
Samsung Galaxy Note® 10.1
HTC Rhyme™
Samsung Intensity™
LG Vortex™
LG Migosm
Pantech Jest™ 2
Moto X™ - Designed by You
iPad® mini 3
LG VX5500
Samsung Knack™
Samsung Alias™ 2
Casio G'zOne Brigade®
BlackBerry® Bold™ 9930 smartphone without camera
DROID INCREDIBLE by HTC
Luge™ by Motorola Prepaid
Dell™ Vostro™ V13 Laptop
Ellipsis® Kids
Verizon MiFi™2200 Intelligent Mobile Hotspot
Delphi Connect
Intuition™ by LG
Samsung Galaxy Note® 10.1 2014 Edition
BlackBerry® Tour™ 9630 smartphone
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID CHARGE by SAMSUNG
Nokia Lumia 2520
LG VX5400
THUNDERBOLT™ by HTC
Samsung ATIV SE™
Samsung ATIV Odyssey™
Verizon Wireless UMW190 Global USB Modem
DROID 2 GLOBAL by MOTOROLA
Casio G'zOne Rock™
LG VX8360
LG Optimus Zone™
Samsung Galaxy Legend™
Motorola W385
HTC Rezound™
BlackBerry® Pearl™ Flip 8230 smartphone
Verizon Converged VOIP Device
Samsung SCH-u340
BlackBerry® Storm2™ 9550 smartphone Prepaid
Verizon Wireless USB720 Modem
BlackBerry® Curve™ 8330 smartphone
LG Ally™
Samsung Galaxy Camera®
Pantech Marauder™
BlackBerry® Curve™ 9330 smartphone
Verizon Wireless UM175 USB Modem
HTC Trophy™
LG Optimus Exceed™ Prepaid
Apple® iPad®
Motorola Adventure™ V750
DROID 2 by MOTOROLA
Samsung Galaxy Tab® (7.7)
LG Chocolate® Touch
Revolution™ by LG
Spectrum™ by LG
LG Voyager™
LG VX8350
Samsung Alias™
Samsung Reality™
Verizon Wireless G'zOne Type-S
Samsung Juke
Motorola MOTO™ VU204
Samsung SCH-u410
Pantech Caper™ Prepaid
Verizon Wireless Escapade®
Sony Xperia® PLAY
DROID PRO by MOTOROLA
LG Chocolate®
Verizon Wireless Coupe™
Verizon Wireless UM150 USB Modem
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® 8830 World Edition smartphone
Pantech Crux™
LG Dare™
LG VX5300
LG Enlighten®
Blackberry Classic Non-Camera
Verizon Wireless USB727 Modem
Casio EXILIM
Motorola MOTOKRZR K1m
LG VX5200
DROID XYBOARD 10.1 by MOTOROLA
Casio G'zOne Ravine® 2 Non-Camera
Verizon Wireless Salute™
BlackBerry® Torch™ 9850 smartphone
Verizon Wireless CDM8975
BlackBerry® Curve™ 8530 smartphone
LG enV®
G'zOne Boulder™ Black and Silver
Verizon Wireless PC5750 PC Card
BlackBerry® Curve™ 9370 smartphone
Samsung SCH-u430
LG Versa™
Samsung Rogue™
Samsung SCH-a950
Samsung SCH-a870
LG VX6100
LG VX3200
Samsung Omnia® II
BlackBerry® Curve™ 9310 smartphone
Motorola E815
Motorola RAZR V3m in Gray
LG VX8100
DROID ERIS by HTC
Motorola V325
Samsung SCH-u540
Motorola Entice™
LG Glance™
LG Chocolate® 3
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Compaq® Mini CQ10-688nr Netbook
DROID XYBOARD 8.2 by MOTOROLA
Motorola XOOM™
Motorola V325i
LG VX8700
Motorola RAZR V3c
Verizon Wireless Razzle™
Samsung Zeal™
LG VX4500
HP® Mini 1151NR Netbook
Samsung SCH-a930
Sharp KIN™ ONE
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola MOTO Q™ 9c
Gateway® LT2016u Netbook
Verizon Wireless Adamant™
Verizon Wireless V740 ExpressCard
Motorola W315
Samsung Trance™
Nokia 2705 Shade™ Non-Camera
Samsung N150 Netbook
Pantech PN-215
LG VX3300
Motorola Rival™
Samsung SCH-a670
Nokia 6205
Motorola DEVOUR™ with MOTOBLUR™
Samsung Continuum™
Motorola MOTO™ Z6c World Edition
Samsung SCH-a650
Sierra Wireless AirCard® 555D
Samsung SCH-a310
HP® Pavilion dm1-3010nr Notebook
Nokia 6015i Prepaid
Nokia 7705 Twist™
LG V
LG Clout™
HP® Pavilion dm1-2010nr Entertainment Notebook
Samsung Gleam®
LG VX4650
Pantech PN-820
LG VX6000
HTC Merge®
Samsung SCH-i760
Samsung Glyde™
Motorola V710
Samsung Renown™
Verizon Wireless CDM8950
Samsung SCH-a850
LG Fathom®
DROID R2D2 by MOTOROLA
Motorola CITRUS™
Jest™
Samsung SCH-u550
Nokia 6215i
Verizon Wireless USB1000 Global USB Modem
Pantech PN-210
Verizon AD3700 Global USB Modem
Sharp KIN™ TWO
Sierra Wireless AirCard® 580
Samsung FlipShot®
Nokia 2128i
Samsung Gem™
Verizon Wireless PN-300
Samsung Sway™
LG VENUS™
Motorola Q™
HP® Mini 110-3098NR Netbook
Motorola V60s
BlackBerry® 7250
Verizon Wireless V620
Kyocera KX414
Kyocera KX444
HTC Ozone™ with TALKS™ for Verizon Wireless
LG VX9400
HP® Mini 311-1037NR Netbook
Nokia 7205 Intrigue™
Nokia 2366i
Samsung i600 Smartphone
Nokia 3589i
Verizon Wireless Blitz® Prepaid
Kyocera K323
Motorola Krave™ ZN4
Nokia 2605 Mirage
Verizon XU870 Global ExpressCard®
Verizon Wireless CDM 7075
SCH-u410 Prepaid
Motorola MOTORIZR Z6tv
Sharp KIN™ ONEm
LG VX4700
HTC Apache XV6700
Nokia 6315i
Motorola Rapture™ VU30
HP® Mini 210-1076NR Netbook
Samsung Saga™
Samsung i700 Pocket PC
Nokia 2285
Motorola MOTO Q™ music 9m
HP® Mini 110-1046NR Netbook
Motorola V325xi
Verizon Wireless XV6600 without Camera
Verizon KPC680 ExpressCard®
Samsung SCH-a990
Nokia 6236i
Kyocera KPC650
Motorola T720
Samsung SCH-u620
Motorola MOTORAZR maxx Ve
Nokia 2705 Shade™
Motorola V276
Kyocera SE47
Samsung SCH-a790
Verizon Wireless V640
Samsung SCH-i730
Motorola MOTO™ Z6cx World Edition without Camera
Kyocera KX2
Motorola T300p
Samsung SCH-a795
Motorola C343
Motorola T730
Motorola MOTOSLVR L7C
HTC Touch Pro™
Verizon Wireless U630 PC Card
Samsung SCH-a630
Samsung SCH-n330
BlackBerry® 7750
Samsung SCH-a610
Kyocera K404
Nokia 6305i
LG VX2000
Motorola V60p
Samsung SCH-a530
Sharp KIN™ TWOm
Motorola V120e
Samsung Omnia®
Samsung SCH-a970
Motorola V65p
Motorola V276 Prepaid
Kyocera KX1v
Motorola C333
Motorola V265
Samsung SCH-a890
Samsung SCH-i830

Activation & Initial Setup

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 2:59
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:33
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:38
Getting Started With Your New Verizon Smartphone
[Video]
Are you upgrading to a new smartphone? This video shows the steps to transition from your old phone to your new one.
Length: 4:01
Perform Over-The-Air (OTA) Activation
[Device-Specific Instructions]
To perform initial activation/setup on your 3G smartphone or basic phone, view this info. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Activating Your Windows® Phone - New Customers
[How to Use Guide]
Refer to this helpful guide for new customers activating their Windows® Phone from Verizon Wireless.
Activation and Shipping Guide: Windows® Smartphone
[How to Use Guide]
Instructions on activating a replacement Windows Smartphone and shipping your defective device back to us.
Initial Activation and Setup - HTC Trophy™
[Device-Specific Instructions]
Email and Web for Smartphone Download & Set Up Instructions
[PDF]
Instructions for setting up email on your Smartphone.

Basics

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
HTC Trophy™ Simulator: Turning the Device On / Off
[Interactive Simulation]
Explore how to power your HTC Trophy Smartphone on and off.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Charging Issues - Removable Battery Devices
[Device-Specific Instructions]
If your phone's removable battery isn't charging or holding a charge, this provides some helpful tips. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Battery Troubleshooting Basics
[Device-Specific Instructions]
Battery Overview - HTC Trophy™
[Device-Specific Instructions]
Extend Battery Life - Windows® Phone
[Device-Specific Instructions]
Insert the Battery - HTC Trophy™
[Device-Specific Instructions]
Remove the Battery - HTC Trophy™
[Device-Specific Instructions]
Soft Reset - HTC Trophy™
[Device-Specific Instructions]
Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Bluetooth Car Kit Compatibility
[How to Use Guide]
Bluetooth® Car Kit Compatibility
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Bluetooth Discovery Mode - Windows
[Device-Specific Instructions]
Bluetooth® Discovery Mode - HTC Trophy™
[Device-Specific Instructions]
Bluetooth® On/Off - HTC Trophy™
[Device-Specific Instructions]
HTC Trophy™ Simulator: Pairing with a Bluetooth® Headset
[Interactive Simulation]
Learn how to pair your HTC Trophy with your Bluetooth headset.
HTC Trophy™ Simulator: Turning Bluetooth® On / Off
[Interactive Simulation]
Explore how to turn Bluetooth functionality on and off on your HTC Trophy.
Send Contact via Bluetooth - HTC Trophy
[Device-Specific Instructions]

Calendar

Add a Calendar Event - HTC Trophy™
[Device-Specific Instructions]

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Placing an International Call
[Device-Specific Instructions]
Call Waiting - Smartphone
[Device-Specific Instructions]
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
+ Dialing - HTC Trophy™
[Device-Specific Instructions]
Airplane/Standalone Mode - HTC Trophy™
[Device-Specific Instructions]
DTMF - HTC Trophy™
[Device-Specific Instructions]
Delete Call History - HTC Trophy™
[Device-Specific Instructions]
Dial a Number - HTC Trophy™
[Device-Specific Instructions]
HTC Trophy™ Simulator: International Dialing
[Interactive Simulation]
A step-by-step guide for using your HTC Trophy Smartphone to dial internationally.
HTC Trophy™ Simulator: Placing a Call to a Contact
[Interactive Simulation]
Explore how to place a call to a contact using your HTC Trophy.
HTC Trophy™ Simulator: Placing a Call to a New Number
[Interactive Simulation]
Learn how to use your HTC Trophy to call a new number.
HTC Trophy™ Simulator: Switching Between Calls
[Interactive Simulation]
Learn how to switch between calls on your HTC Trophy Smartphone.
HTC Trophy™ Simulator: Viewing Missed Calls
[Interactive Simulation]
Discover how to view missed calls on your HTC Trophy Smartphone.
Place a Conference Call - HTC Trophy™
[Device-Specific Instructions]
Redial - HTC Trophy™
[Device-Specific Instructions]
View Call History - HTC Trophy
[Device-Specific Instructions]
Voice Activated Dialing - HTC Trophy™
[Device-Specific Instructions]

Camera, Photos & Videos

Ensure Picture/Video Message does not Exceed File Size Limit
[Device-Specific Instructions]
If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Videos - HTC Trophy™
[Device-Specific Instructions]
View Pictures - HTC Trophy™
[Device-Specific Instructions]
Camera Settings - HTC Trophy™
[Device-Specific Instructions]
HTC Trophy™ Simulator: Adding Picture to Favorites
[Interactive Simulation]
A visual walkthrough for adding a picture to your favorites on your HTC Trophy.
HTC Trophy™ Simulator: Changing Shooting Mode
[Interactive Simulation]
Explore different shooting modes while using your HTC Trophy.
HTC Trophy™ Simulator: Recording a Video
[Interactive Simulation]
Learn how to record a video using your HTC Trophy.
HTC Trophy™ Simulator: Sharing a Picture
[Interactive Simulation]
Learn how to share pictures using your HTC Trophy.
HTC Trophy™ Simulator: Taking a Picture
[Interactive Simulation]
Learn how to take a picture using your HTC Trophy.
HTC Trophy™ Simulator: Viewing a Video
[Interactive Simulation]
A step-by-step guide for viewing your videos on your HTC Trophy Smartphone.
Photo Enhancer - HTC Trophy™
[Device-Specific Instructions]
Send Picture to Online Album - HTC Trophy™
[Device-Specific Instructions]

Contacts

Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts - Windows Phone
[Device-Specific Instructions]
Delete a Contact - HTC Trophy™
[Device-Specific Instructions]
Access Contacts - HTC Trophy™
[Device-Specific Instructions]
Add a Contact - HTC Trophy™
[Device-Specific Instructions]
Caller-ID Image - HTC Trophy™
[Device-Specific Instructions]
Edit a Contact - HTC Trophy™
[Device-Specific Instructions]
HTC Trophy™ Simulator: Accessing Online Directories
[Interactive Simulation]
A visual guide for using your HTC Trophy Smartphone to access online directories.
HTC Trophy™ Simulator: Pinning a Contact to the Start Screen
[Interactive Simulation]
Explore how to pin a contact to the Start screen of your HTC Trophy Smartphone.
Link a Contact - HTC Trophy™
[Device-Specific Instructions]
Send Contact via Bluetooth - HTC Trophy
[Device-Specific Instructions]
Unlink a Contact - HTC Trophy™
[Device-Specific Instructions]

Data

Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on The MORE Everything℠ Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Minimize Data Usage - Windows Phone
[Device-Specific Instructions]
Data Roaming - HTC Trophy™
[Device-Specific Instructions]
If you can't connect to the Internet / have no network connection or can't send/receive email/text/pics/videos, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Enable/Disable Data - HTC Trophy™
[Device-Specific Instructions]

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Water Damage - HTC
[Device-Specific Instructions]
View MAC Address - HTC Trophy™
[Device-Specific Instructions]
View Phone Information - HTC Trophy™
[Device-Specific Instructions]

Device Settings

Adjust Brightness - HTC Trophy™
[Device-Specific Instructions]
Adjust Screen Time Out - HTC Trophy™
[Device-Specific Instructions]
Airplane/Standalone Mode - HTC Trophy™
[Device-Specific Instructions]
Alerts - HTC Trophy™
[Device-Specific Instructions]
DTMF - HTC Trophy™
[Device-Specific Instructions]
Display Theme Settings - HTC Trophy™
[Device-Specific Instructions]
HTC Trophy™ Simulator: Changing the Ringtone
[Interactive Simulation]
Explore how to change the ringtone on your HTC Trophy Smartphone.
HTC Trophy™ Simulator: Setting the Screen Timeout
[Interactive Simulation]
A visual guide to saving energy on your HTC Trophy Smartphone by adjusting your Screen Timeout.
HTC Trophy™ Simulator: Setting to Silent
[Interactive Simulation]
A visual guide for setting your HTC Trophy to silent.
HTC Trophy™ Simulator: Turning Airplane Mode On / Off
[Interactive Simulation]
An interactive guide for setting your HTC Trophy to airplane mode.
HTC Trophy™ Simulator: View Global Status
[Interactive Simulation]
Discover how to view the global status of your HTC Trophy Smartphone.

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete an Email Message - HTC Trophy™
[Device-Specific Instructions]
Email and Web for Smartphone Download & Set Up Instructions
[PDF]
Instructions for setting up email on your Smartphone.
HTC Trophy™ Simulator: Adding Additional Accounts
[Interactive Simulation]
Learn how to add additional accounts to your HTC Trophy Smartphone.
HTC Trophy™ Simulator: Adding a New Email Account
[Interactive Simulation]
Discover how to add a new email account to your HTC Trophy.
HTC Trophy™ Simulator: Composing an Email
[Interactive Simulation]
A step-by-step visual guide for composing an email using your HTC Trophy.
HTC Trophy™ Simulator: Forwarding an Email
[Interactive Simulation]
Learn how to forward an email using your HTC Trophy.
HTC Trophy™ Simulator: Including an Attachment with an Email
[Interactive Simulation]
Learn how to include an email attachment on your HTC Trophy Smartphone.
HTC Trophy™ Simulator: Replying to an Email
[Interactive Simulation]
A visual guide for replying to email on your HTC Trophy.
HTC Trophy™ Simulator: Setting Up Corporate Email
[Interactive Simulation]
Learn how to set up a corporate email account on your HTC Trophy.
HTC Trophy™ Simulator: Setting an Email Alert
[Interactive Simulation]
Explore how to set up an email alert using your HTC Trophy.
Remove Corporate Email Account (Exchange ActiveSync®) - HTC Trophy™
[Device-Specific Instructions]
Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove a Personal (POP/IMAP) Account - HTC Trophy™
[Device-Specific Instructions]
Removing then re-adding an email account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reply to an Email Message - HTC Trophy™
[Device-Specific Instructions]
View Email Messages - HTC Trophy™
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows or Blackberry device.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
Add Layers (Bing Maps) - HTC Trophy™
[Device-Specific Instructions]
GPS Location - HTC Trophy™
[Device-Specific Instructions]

Home Screen

HTC Hub - HTC Trophy
[Device-Specific Instructions]
HTC Trophy™ Simulator: Deleting a Live Tile
[Interactive Simulation]
An interactive how-to guide for deleting live tiles from your HTC Trophy Smartphone.
HTC Trophy™ Simulator: Moving a Live Tile
[Interactive Simulation]
Learn how to move your live tiles in your HTC Trophy Smartphone.
HTC Trophy™ Simulator: Navigating the Start Screen
[Interactive Simulation]
Discover how to navigate the Start screen on your HTC Trophy Smartphone.
HTC Trophy™ Simulator: Pinning a Live Tile
[Interactive Simulation]
A step-by-step visual guide for pinning a live tile on your HTC Trophy Smartphone.
Manage Tiles - HTC Trophy™
[Device-Specific Instructions]

Internet & Web Browser

Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
View Browser History - Windows Phone
[Device-Specific Instructions]
Web Browser - HTC Trophy™
[Device-Specific Instructions]
Add a Browser Bookmark - HTC Trophy™
[Device-Specific Instructions]
Browser Cookies On/Off - HTC Trophy™
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your HTC Trophy, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Clear Temporary Internet Files - HTC Trophy™
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete a Browser Bookmark - HTC Trophy™
[Device-Specific Instructions]
Edit a Browser Bookmark - HTC Trophy™
[Device-Specific Instructions]
Enable/Disable Data - HTC Trophy™
[Device-Specific Instructions]
HTC Trophy™ Simulator: Bookmarking a Website
[Interactive Simulation]
Learn how to bookmark a website in your HTC Trophy.
HTC Trophy™ Simulator: Opening and Closing Browser Windows
[Interactive Simulation]
A visual walkthrough of opening and closing windows in your HTC Trophy's Web browser.
HTC Trophy™ Simulator: Pinning a Website to the Start Screen
[Interactive Simulation]
An interactive guide for pinning a website to the Start screen of your HTC Trophy Smartphone.
HTC Trophy™ Simulator: Searching the Web by Keypad
[Interactive Simulation]
Explore the most common ways to search the Web while on an HTC Trophy.
HTC Trophy™ Simulator: Searching the Web by Voice
[Interactive Simulation]
Discover how you can use your HTC Trophy to search the Web with your voice.
HTC Trophy™ Simulator: Searching the Web by Voice
[Interactive Simulation]
Explore how to use your voice to search the Web while using your HTC Trophy Smartphone.
Launch a Browser Bookmark - HTC Trophy™
[Device-Specific Instructions]
Websites - HTC Trophy™
[Device-Specific Instructions]

Language

Language Selection - HTC Trophy™
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Unlock the Device - HTC Trophy™
[Device-Specific Instructions]
Modify the SIM PIN - HTC Trophy™
[Device-Specific Instructions]
Change the Device Password - HTC Trophy
[Device-Specific Instructions]
Create a Device Password - HTC Trophy™
[Device-Specific Instructions]
Enable/Disable the SIM PIN - HTC Trophy
[Device-Specific Instructions]
HTC Trophy™ Simulator: Locking / Unlocking the Device
[Interactive Simulation]
Learn how to lock and unlock the security features of your HTC Trophy Smartphone.
Password Options - HTC Trophy™
[Device-Specific Instructions]
Turn Off the Device Password - HTC Trophy™
[Device-Specific Instructions]

Memory/Storage

View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Memory Card Formatting
[Device-Specific Instructions]
Check Memory - HTC Trophy™
[Device-Specific Instructions]

Mobile Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Mobile Hotspot On/Off - HTC Trophy™
[Device-Specific Instructions]
Mobile HotSpot Settings - HTC Trophy™
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Play Music Files - HTC Trophy™
[Device-Specific Instructions]

Navigating & Multitasking

HTC Trophy™ Simulator: Getting Around on Your Device
[Interactive Simulation]
An interactive map of the most important features of your HTC Trophy Smartphone.

Operating System & Software

Windows Phone Operating System (OS) FAQs
[FAQs]
Learn more about the Windows Phone Operating System. Designed by Microsoft, the Windows OS features Live Tiles and customizable Start screen.
Software Update: HTC Trophy
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your HTC Trophy.
Perform a Factory Data Reset (Device Powered On) - HTC Trophy™
[Device-Specific Instructions]
A factory data (hard) reset may help with: screen not working (blank or frozen screen), General (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a...
Install System Updates - HTC Trophy™
[Device-Specific Instructions]
Check for System Updates - HTC Trophy™
[Device-Specific Instructions]
Perform a Factory Data Reset (Device Powered Off) - HTC Trophy™
[Device-Specific Instructions]
A factory data reset may help with: screen not working (blank or frozen screen), General (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing a hard reset,...
View Software Version - HTC Trophy™
[Device-Specific Instructions]

SIM Card

Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Unblock SIM PIN - HTC Trophy™
[Device-Specific Instructions]
Remove the SIM Card - HTC Trophy™
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
Modify the SIM PIN - HTC Trophy™
[Device-Specific Instructions]
Enable/Disable the SIM PIN - HTC Trophy
[Device-Specific Instructions]
HTC Trophy™ Simulator: Inserting a SIM Card
[Interactive Simulation]
A visual guide for inserting a SIM card in your HTC Trophy Smartphone.
Insert the SIM Card - HTC Trophy™
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...
View the SIM Card Number - HTC Trophy™
[Device-Specific Instructions]

Sounds, Volume & Audio

Resolve Volume Issues
[Device-Specific Instructions]
Alerts - HTC Trophy™
[Device-Specific Instructions]
Set a Ringtone - HTC Trophy™
[Device-Specific Instructions]
Sound Enhancer - HTC Trophy™
[Device-Specific Instructions]
Speakerphone - HTC Trophy™
[Device-Specific Instructions]
Vibrate Mode - HTC Trophy™
[Device-Specific Instructions]
Volume Controls - HTC Trophy™
[Device-Specific Instructions]
When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Picture / Video Messaging email address
[Device-Specific Instructions]
View Text Messages - HTC Trophy™
[Device-Specific Instructions]
Auto Signature - HTC Trophy™
[Device-Specific Instructions]
Delete Messages - HTC Trophy™
[Device-Specific Instructions]
HTC Trophy™ Simulator: Forwarding a Text Message
[Interactive Simulation]
Explore how to forward a text message from your HTC Trophy.
HTC Trophy™ Simulator: International Texting
[Interactive Simulation]
Learn how to use your HTC Trophy Smartphone to send international text messages.
HTC Trophy™ Simulator: Replying to a Text Message
[Interactive Simulation]
Learn how to reply to a text message on your HTC Trophy Smartphone.
HTC Trophy™ Simulator: Setting a Text Alert
[Interactive Simulation]
Discover how to set a text alert on your HTC Trophy Smartphone.

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.

Visual & Hearing Accessibility

TTY Settings - HTC Trophy™
[Device-Specific Instructions]

Wallpapers/Theme

Display Theme Settings - HTC Trophy™
[Device-Specific Instructions]
HTC Trophy™ Simulator: Changing the Theme
[Interactive Simulation]
Discover how you can change the theme on your HTC Trophy Smartphone.
HTC Trophy™ Simulator: Changing the Wallpaper
[Interactive Simulation]
Learn how to change your HTC Trophy's wallpaper or desktop background.
Wallpaper - Picture - HTC Trophy™
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verifying SSID (Network Name) - Windows® XP
[Device-Specific Instructions]
Remove Wi-Fi Connection - Windows®
[Device-Specific Instructions]
This may help if the Wi-Fi on your Window's computer/PC won't connect to your Internet-capable device. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Wi-Fi Network - HTC Trophy™
[Device-Specific Instructions]
HTC Trophy™ Simulator: Connecting to a Wi-Fi® Network
[Interactive Simulation]
A visual guide for using your HTC Trophy to connect to a Wi-Fi network.
Manually Add a Wi-Fi Network - HTC Trophy™
[Device-Specific Instructions]
Network Mode Settings - HTC Trophy™
[Device-Specific Instructions]
Remove Wi-Fi Connection - HTC Trophy™
[Device-Specific Instructions]
Signal Strength - HTC Trophy™
[Device-Specific Instructions]
Wi-Fi On/Off - HTC Trophy™
[Device-Specific Instructions]

Still Have Questions?


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