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Troubleshooting

I don't have service

Having trouble making phone calls? Our Support Team has created a troubleshooter to help you diagnose the problem and help you get your phone working again. Do all this and more, without waiting for a live agent! You can expect to fix most issues in the troubleshooter in under five minutes. If you need further assistance we will connect you to an agent.
Troubleshoot your device.
Use our Troubleshooting Assistant to fix your device issues.

Get more help

Article

Interactive simulators

Verizon's "how to" simulators provide a visual guide and a hands-on walk-through of advanced smartphone and tablet functions.
Article

Check the latest software update for your device

Software updates can improve device stability and provide a variety of additional benefits, including improvements, enhancements and security patches. Find out if your software is up to date.
Article

Search Support for answers

Search support for device specific articles, step-by-step instructions and User Guides.