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Verizon Messages FAQs

[FAQs]

General Information
  1. What is Verizon Messages?

    Verizon Messages provides an enhanced text and multimedia (i.e., picture and video) messaging experience for Verizon Wireless customers. With Verizon Messages, you can:

    • Take your conversations across multiple devices uninterrupted, using your primary phone number
    • Send and receive messages through any compatible Verizon Android™ or Apple® smartphone, web browser, desktop PC (Windows®), desktop Mac® or tablet
    • Make and receive domestic and international voice calls on a tablet when connected to Wi-Fi or our wireless network
    • Personalize images with sketches, captions or collages
    • Customize conversation backgrounds, bubble styles, fonts, notifications, autoreply messages, signatures and more
    • Send an eGift Card from over 30 merchants to family and friends
    • Share your current location with others using Glympse®
    • Search for media easily with Content Finder


    To learn more about Verizon Messages:

    • See the complete list of features on our Verizon Messages Overview page
    • Watch a video on how to download and use the top features of Verizon Messages
    • Watch a video on how Verizon Messages syncs your conversations across multiple devices


    Download the award-winning Verizon Messages app for free:


    Learn how to download Verizon Messages onto your device.



  2. How much does Verizon Messages cost?

    There's no charge to download the Verizon Messages app from the app store on your device or computer,* and there's no recurring subscription fee to have the Integrated Messaging service. Learn how to download Verizon Messages onto your device.

    Messages you send and receive with Verizon Messages over the Verizon network or a Wi-Fi network will count towards your smartphone's messaging plan. Messages that are synced to and from a tablet over a Wi-Fi network won't incur data charges.

    eGifts

    If you purchase an eGift via Verizon Messages you'll be charged the price of the gift. You can pay for an eGift with a credit card or have it billed to your Verizon Wireless account. When you pay with your Verizon Wireless account, the charges will appear on your next Verizon Wireless bill.

    *Data download charges may apply according to your data plan. Data charges may also apply for the synchronization of messages among your devices. Downloading Verizon Messages will require approximately 30 MB of data. Refer to Charges in the Terms and Conditions for more information.



  3. Is my phone, tablet, web browser or desktop computer compatible with Verizon Messages?

    Verizon Messages is compatible with:

    • Android devices with OS version 4.2 and newer

    • Apple mobile devices with iOS 7 and newer

    • PC (Windows) computers with one of the following operating systems:

      • Windows Vista®
      • Windows 7
      • Windows 8 in desktop mode

    • Mac computers with OS X 10.8 and newer

    • Web browsers like Internet Explorer®, Safari®, Chrome™ and Firefox®


    Learn how to download Verizon Messages onto your device.



  4. Can I send messages with Verizon Messages over a Wi-Fi network only?

    Yes, you can send messages over Wi-Fi only without a mobile network connection from your device. Messages sent and received using Verizon Messages over Wi-Fi will count towards your smartphone's messaging plan.



  5. How can I personalize or customize Verizon Messages?
  6. What is Driving Mode in Verizon Messages?

    When Driving Mode is turned on, the Verizon Messages app will turn off incoming audio and pop-up message notifications and send an auto-reply message saying that you're driving and you will reply later. The auto-reply message can be edited or turned off in the Driving Mode settings. Driving Mode is only available in Verizon Messages for Android at this time.

    If you turn on auto-Glympse in the app's settings, your location will automatically be shared with anyone on your whitelist of auto-Glympse contacts if they message you while Driving Mode is turned on. Learn how to use Driving Mode from our Verizon Messages How to Use Guide.

    Refer to Driving Safety in the Terms and Conditions for more information.



  7. What is Glympse® in Verizon Messages?

    Glympse is a way to share your real-time location on a map in a conversation. You can choose who can see you and for how long. Visit Glympse.com for more information.

    If you turn on Driving Mode and auto-Glympse in the app's settings, then your location will automatically be shared with anyone who is on your whitelist of auto-Glympse contacts and messages you while Driving Mode is on.

    Refer to Location in the Terms and Conditions for more information.

    Learn how to send a Glympse.



  8. What is Auto-Glympse in Verizon Messages?

    Auto-Glympse is an option that automatically sends a Glympse (i.e., your current location) to contacts of your choice when Driving Mode is turned on and those contacts send you a message. Learn how to change the Auto-Glympse settings from our Verizon Messages How to Use Guide.

    Refer to Location in the Terms and Conditions for more information.



  9. Can I schedule messages to be sent at a later date with Verizon Messages?

    Yes, you can schedule messages to be sent at a specific date and time up to 1 year later. If you schedule a message to be sent at a later date, then we store that unsent message until the scheduled delivery date and for up to 90 days after delivery.

    Learn how to use message scheduling from our Verizon Messages How to Use Guide.



  10. What is Calling on Verizon Messages?

    Calling on Verizon Messages allows you to make and receive calls on your tablet using your smartphone phone number. Calls can be domestic or international and over Wi-Fi or cellular network. For more information visit the Calling on Verizon Messages FAQ.



Compatibility and Customization
  1. How do I know if my Android device is compatible with Verizon Messages?

    Verizon Messages supports most Verizon Wireless Android phones and a wide range of Android tablets. To check if your phone or tablet is supported:

    1. Tap Play Store on your device.
    2. Tap the Search field.
    3. Enter "Verizon Messages."


    If the app appears, your device is supported. If it doesn't appear in the list, Verizon Messages isn't supported on your device.

    If your device isn't supported, check again later. Support for more new and existing devices will be added regularly.



  2. How do I know if my Apple device is compatible with Verizon Messages?

    Verizon Messages supports most Verizon Wireless Apple phones. To check if your Apple device is supported:

    1. Tap App Store on your device.
    2. Tap the Search field
    3. Enter "Verizon Messages."


    If the app appears, your device is supported. If it doesn't appear in the list, Verizon Messages isn't supported on your device.

    If your device isn't supported, check again later. Support for more new and existing devices will be added regularly.



  3. Can I customize my Conversation View?

    Yes, Verizon Messages gives you the option of fully customizing your conversation list and individual conversations, including backgrounds, bubbles, fonts, tones and notifications.

    To customize Verizon Messages:

    1. At the Conversation List level or Conversation level, tap the Settings icon.
    2. Select from Backgrounds, Conversation Bubble, Font, and Tones to begin customizing.


  4. Can I use Verizon Messages with more than one device?

    Yes, you can download and use Verizon Messages on any compatible device or desktop computer. You can sync your phone number with the web and up to 5 additional devices.



  5. Does Verizon Messages replace the native texting app on my phone, or can I switch between apps?

    Verizon Messages is the default Messaging application on all Android Kit Kat devices. On some devices it does not replace the native texting app on your phone. You can switch between the native texting app on your phone and Verizon Messages. Messages sent or received in one app will also appear in the other app.

    You may receive duplicate notifications or only receive notifications from one app, depending on your notification settings. In addition, there may be differences in functionality that impact your messaging experience (e.g., on some devices, if you use the native app to send a group message to an iPhone, it may change your thread from group MMS to mass text).

    We recommend selecting a primary messaging app, instead of jumping back and forth.



  6. Does Verizon Messages include an address book that's different from my phone's address book?

    No, Verizon Messages uses your phone's address book and contact list. It doesn't generate a unique address book. To improve your messaging experience you can use Verizon Cloud to back up all contacts from your primary smartphone to Verizon Cloud. This will allow your contacts to be synced in Verizon Messages on any devices or the web.



Integrated Messaging
  1. How is Integrated Messaging different from the Verizon Messages app?

    Integrated Messaging is a service that works with Verizon Messages to allow you to send and receive text and multimedia messages seamlessly on your smartphone, tablet, desktop Windows PC, Mac desktop or the web using your Verizon Wireless phone number. The service syncs up to 90 days of messages across your devices. Verizon Messages is a messaging app that allows the Integrated Messaging service or can also be used as a text and multimedia messaging app without the multi-device sync feature. To use the Verizon Messages app without the multi-device sync feature, simply unsubscribe from the Integrated Messaging service following these steps:

    1. From the app, tap the Menu icon
    2. Tap Settings.
    3. Scroll down the menu and tap Unsubscribe.


    Your account will be deleted, and you can continue to use the Verizon Messages app without the Integrated Messaging service.

    Refer to Message Retention in the Terms and Conditions for more information.



  2. How do I subscribe to Integrated Messaging?

    Using the Verizon Messages app on your phone, tablet, desktop Windows PC, Mac desktop or the web will automatically subscribe you to the Integrated Messaging service. You can also sign up for Integrated Messaging on the web by signing in to My Verizon from the My Messaging page and clicking "Go to Web App."

    If you have unsubscribed from the service, you can re-subscribe any time.



  3. Do I need to subscribe to Integrated Messaging to use the Verizon Messages app?

    No, you don't need to subscribe to Integrated Messaging to use the Verizon Messages app on your phone. However, if you want to access your messages from a device other than your primary phone such as your tablet, Windows desktop PC or Mac desktop, then you'll need to subscribe to Integrated Messaging.

    The first time you download the app, you'll be automatically subscribed to the Integrated Messaging service when you use the application. If you don't want to subscribe to Integrated Messaging, follow these steps to unsubscribe:

    1. From the app, tap the Menu icon
    2. Tap Settings.
    3. Scroll down the menu and tap Unsubscribe.


    Your account will be deleted, and you can continue to use the Verizon Messages app without the Integrated Messaging service.

    Note: The Wi-Fi Sync solution with Verizon Messages 3.X is no longer supported.



  4. My phone number is on a business account. Can I subscribe to Integrated Messaging?

    Yes, most business customers are eligible to use Integrated Messaging, and can subscribe to this service. Please note, Integrated Messaging with Verizon Messages isn't designed for secure transmission or storage of personal healthcare information. Therefore, it must not be used to store or transmit Protected Health Information (PHI) as defined in the Health Insurance Portability & Accountability Act of 1996 and the Health Information Technology for Economic and Clinical Health Act of 2009 and accompanying regulations (collectively "HIPAA"). For further information, go to the Verizon Messages for Business FAQs.



  5. How long are messages stored using Integrated Messaging with Verizon Messages?

    To make sure your messages are synced across your devices, we store the messages you keep on your devices for up to 90 days. When you delete a message from one device, we delete it from our servers and also from your other devices. This syncing process may not be instantaneous. If you no longer want to use Integrated Messaging on any device, then you must unsubscribe in the app Settings to stop it from syncing and storing your messages. Deleting the Verizon Messages app from a device or switching to another messaging app, even the default messaging app on the device, won't stop the storage of messages unless you unsubscribe to Integrated Messaging in the Verizon Messages app Settings.

    Refer to Message Retention in the Terms and Conditions for more information.



  6. Is Integrated Messaging with Verizon Messages designed for secure transmission or storage of personal healthcare information?

    No, Integrated Messaging with Verizon Messages isn't designed for secure transmission or storage of personal healthcare information. Therefore, it must not be used to store or transmit Protected Health Information (PHI) as defined in the Health Insurance Portability & Accountability Act of 1996 and the Health Information Technology for Economic and Clinical Health Act of 2009 and accompanying regulations (collectively "HIPAA"). If you're a Covered Entity or a Business Associate as defined by HIPAA, you must not use Integrated Messaging to store or transmit PHI. If your business is a Covered Entity or Business Associate as defined by HIPAA, or otherwise doesn't want its users to save messages to the cloud, an authorized representative must block Integrated Messaging. For further information, go to http://www.verizonwireless.com/businessportals/support/faqs/DataServices/verizon_messages.html To learn more about HIPAA, go to http://www.hhs.gov/ocr/privacy/hipaa/understanding/index.html.

    Refer to HIPAA in the Terms and Conditions for more information.



Tablet Use
  1. Can I still get messages through Verizon Messages on my tablet if I don't have an Android smartphone?

    Yes, as an Integrated Messaging subscriber, you can send and receive messages on your Android tablet, iPhone®, iPod touch®, iPad®, Windows PC desktop or Mac desktop. Refer to our Verizon Messages How to Use Guide to set up a non-phone on your account.

    Refer to our Tablet Pairing KB Articles for Android and Apple for additional help.

    Note: Messages start syncing on the day you sign up for Integrated Messaging. Any messages you sent before you signed up for the service won't be synced. The Integrated Messaging service syncs up to 90 days of messages between the web and your iPhone, tablet or other devices. Messages older than 90 days will remain on your phone, but won't be synced to the web.

    Refer to Message Retention in the Terms and Conditions for more information.



  2. Can my tablet sync to multiple phone numbers with Verizon Messages?

    No, each tablet can only sync to a single phone number at a time. To switch your tablet to a new phone number, you must remove the tablet from the list of synced devices for the old number. Then you can add the tablet to the synced devices for the new number. You can have multiple devices linked to a single phone number.



Billing and Travel Use
  1. I have The Verizon Plan. Will I be billed extra for messages sent with Verizon Messages?

    No, because The Verizon Plan has unlimited text and multimedia messaging while within the US, you won't be charged extra for messages sent or received with Verizon Messages.

    If you haven't subscribed to a messaging plan, you'll be charged standard "pay as you go" rates for text messages and multimedia (i.e., picture and video) messages. If you're a business customer with a text-only plan, you'll be billed for multimedia messages at standard rates.

    Refer to Charges in the Terms and Conditions for more information.



  2. When using Verizon Messages, how do I know what kind of message I'll be billed for?

    Individual text-only messages will be billed as text messages. Group messages and messages with attachments (e.g., pictures, videos, locations, sounds and contacts) will be billed as multimedia messages. Each attachment will be sent and billed as a single multimedia message. eGift Cards will be billed based on the value of the eGift Card selected. Standard MMS message rates apply for the sender and recipient of the eGift Card.

    Refer to Charges in the Terms and Conditions for more information.



  3. If I send or receive a message from my tablet or the web using Verizon Messages, will I be charged twice?

    No, you'll only be charged one time according to your messaging plan when you send or receive a message. You'll be charged the same rate per message per recipient regardless of whether you send your message from your mobile phone, tablet, PC, Mac or other device.

    Group and location messages will be charged at the multimedia message rate. Data usage charges apply when using preview, location and search functions and for the synchronization of messages among your devices.

    Refer to Charges in the Terms and Conditions for more information.



  4. Can I use Verizon Messages while I'm in another country and what charges will apply?

    Yes, you can use Verizon Messages while in another country using Wi-Fi, mobile data or a roaming network. Verizon Messages 5.0 and later will prefer Wi-Fi when roaming and then mobile data if Wi-Fi is unavailable. International roaming networks will be used when Wi-Fi or mobile data is not available for Messaging. Domestic message rates will apply when using Wi-Fi or mobile data. In addition, international data roaming charges will apply when using mobile data. International messaging rates will apply when using the international roaming network to send and receive messages.

    Refer to Charges in the Terms and Conditions for more information.



eGift Cards
  1. What are eGift Cards in Verizon Messages?

    You can send an eGift Card from Verizon Messages to any US mobile phone that is MMS compatible. Simply attach an eGift Card to a message and a formatted eGift Card will be delivered to the recipient via MMS. The recipient can use the bar code in the store, or add the value of the eGift Card to an existing gift card or to the company’s mobile app.



  2. Which brands’ gift cards are available in Verizon Messages?

    Verizon offers gift cards from multiple merchants via the Verizon Messages app and the list keeps growing. To see which gift cards are available, tap the eGift icon in the Verizon Messages app and scroll to see the available gift cards.



  3. How do I transfer an eGift Card to another gift card or to a company’s mobile app such as Starbucks, Amazon, etc.?

    You can transfer the balance of the eGift Card by copying the card number and PIN provided with the eGift Card to any existing card app. This can be done online, within the app, or at most merchant's locations.



  4. How do I pay for eGifts in Verizon Messages?

    You can purchase eGifts in Verizon Messages with a credit card or by charging it to your Verizon account. Paying with a credit card offers more flexibility because you aren't limited to spending $100 a month. Orders you charge to your Verizon account will appear on your next month's bill*.

    Learn how to send an eGift in our Verizon Messages How to Use Guide.

    *Web purchase, Gifting eligibility and limit requirements apply.

    Refer to Gift Card purchases in the Terms and Conditions for more information.



  5. How do I use a credit card to send an eGift from Verizon Messages?

    When you use Verizon Messages to send an eGift, you can either pay with a new credit card or with a saved one that you've previously used for an eGift. When you pay with a new card, you'll have the option to save it for future eGift purchases. All major credit cards are accepted as well as Visa Debit and Mastercard Debit cards. There is no limit to the number of cards you can save to your account for eGift purchases.

    Learn how to Send an eGift Card in our Verizon Messages How to Use Guide.



  6. How much can I spend on eGift?

    This depends on which payment method you use.

    • Credit Card: The spending limits may vary depending on the eGift you're ordering or on other factors. There's no limit to the number of credit cards you can add to your account but this activity is monitored to prevent fraud.

    • Charge to Verizon Account: Each line on your account can spend a maximum of $100 per month.


  7. Why do I need to create a PIN when I add a new credit card and save it for future purchases?

    The PIN is used to protect your account from unauthorized purchases. Because you don't need to enter your card info when you use a saved card, we need some way to verify your identity. By entering your PIN we know it's you buying the eGift.
     
    Please note, if you enter an incorrect credit card PIN five times, your account will be locked and you'll need to reset your PIN. Learn how to reset your PIN.



  8. Can I change my eGift credit card PIN in Verizon Messages?

    Yes. Learn how to reset your PIN in our Verizon Messages How to Use Guide.

    In order to change your PIN you'll need to know your current PIN. If you've forgotten your PIN refer to the FAQ below.



  9. What do I do if I forget my eGift credit card PIN?

    If you forget your credit card PIN you won't be able to send eGifts using a saved credit card. You'll need to remove all of your saved credit cards and then re-add them. You'll be able to create a new PIN when you re-add your credit card.

    Learn how to reset your credit card PIN in our Verizon Messages How to Use Guide.



  10. What do I do if I'm locked out from accessing my saved eGift credit cards?

    If you enter an incorrect PIN five times, you'll be locked out from accessing your saved credit cards and you'll need to reset your PIN.

    Learn how to reset your credit card PIN in our Verizon Messages How to Use Guide.



  11. What do I do if the eGift is deleted by the person I sent it to?

    You can resend the same eGift card to the person if they accidentally delete theirs.

    To resend an eGift:

    1. Open the message conversation with the person you're resending the eGift to.
    2. Tap the three dots on the eGift you sent and tap Resend eGift Card.

    You have successfully resent an eGift.



  12. Can the person who receives the eGift give it someone else?

    Yes. If someone sends you an eGift you can give it to someone else.

    To give away an eGift that's been given to you:

    1. Tap the eGift category at the top to view your eGifts.
    2. Find the eGift you want to give to someone else and tap the three dots in the upper right hand corner.
    3. Tap Send to a friend.
    4. Enter the mobile number or email address you want to send the eGift to.
    5. Tap Send.

    You have successfully given your eGift to someone else.



  13. Can I buy data and send it to someone as a gift?

    Yes, you can buy and send data as a gift to another Verizon Wireless customer. Learn more about data gifting including how to use it.



Troubleshooting
  1. I signed up for Integrated Messaging. Why don't all of the messages on my phone show up on my tablet or on the web?

    Messages start syncing on the day you sign up for the Integrated Messaging service. Any messages you sent before you signed up for the service won't be synced. This syncing process may not be instantaneous.

    The Integrated Messaging service syncs up to 90 days of messages to the web and your tablet or other devices. Messages older than 90 days will remain on your phone, but won't be synced to the web.

    In addition, if you unsubscribe from the service, all your messages on the web will be deleted. If you no longer want to use Integrated Messaging on any device, then you must unsubscribe in the app Settings to stop Integrated Messaging from syncing and storing your messages. Deleting the app from a device or switching to another messaging app, even the default messaging app on the device, won't stop the storage of messages unless you unsubscribe to Integrated Messaging in the app's Settings.

    Refer to Message Retention in the Terms and Conditions for more information.



  2. Can I save the messages on my phone to an SD card with Verizon Messages?

    Yes, with Verizon Messages, you can save your messages to an external SD card and restore them later.

    Note: Many newer devices don't automatically save to the external SD card. However, you can change the default directory where messages are saved to the external SD card.



  3. Can I restore messages from Verizon Messages if I have lost my phone and gotten a new phone?

    Yes, you can restore messages that have been synced with Verizon Messages in the last 90 days. Data usage applies unless you are connected to a Wi-Fi network. Restoring from online may take some time if you have a lot of messages to restore.



  4. I have an iPhone and some of my messages are not syncing with Verizon Messages. What can I do?

    To make all your messages available in Verizon Messages, you'll need to turn off iMessage®.

    Android is a trademark of Google, Inc. Apple, Mac App Store, iPad, iPhone, iPod and iMessage are registered trademarks of Apple Inc. Windows and Windows Vista are registered trademarks of Microsoft Corporation in the United States and other countries. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license. Internet Explorer is either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

     



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