Messaging

Messaging is a quick and easy way to stay in contact, even if you aren't able to talk on the phone. Instantly send pictures, videos, links and more right from your mobile device, and group chat with multiple friends and family members.
Select Your Device
Apple® iPhone® 6
Samsung Galaxy S® 5
Apple® iPhone® 6 Plus
Apple® iPhone® 5s
Samsung Galaxy S® 4
Samsung Galaxy S® 6
Apple® iPhone® 5c
DROID MAXX by MOTOROLA
Apple® iPad® 2
Apple® iPhone® 5
Apple® iPhone® 4s
Droid Turbo by Motorola
Samsung Galaxy Note® 4
Verizon Ellipsis™ 7
LG G3
Apple® iPhone® 4
Samsung Galaxy Core Prime™
Samsung Galaxy S® III
Samsung Convoy™ 3
Ellipsis™ 8
Droid Turbo in Ballistic Nylon
Verizon Ellipsis™ Jetpack®
Samsung Galaxy Note® 3
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy S® 6 edge
LG G2
DROID RAZR M by MOTOROLA
Samsung Network Extender
DROID ULTRA by MOTOROLA
LG Extravert™ 2
LG G Pad 8.3 LTE
Jetpack® MiFi® 6620L
DROID MINI by MOTOROLA
LG Cosmos™ 3
LG Revere® 3
HTC One® (M8)
Sony Xperia® Z3v
LG G4™
Casio G'zOne Commando® 4G LTE
Brigadier™ by Kyocera
Pantech 4G LTE Global USB Modem UML290
Verizon Wireless Home Phone
Samsung Galaxy Note® II
Galaxy Note® Edge
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Nokia Lumia 928
Moto X™ (2nd Gen.)
Moto X™ by Motorola
Samsung Gusto® 3
Casio G'zOne Ravine® 2
G Pad™ 7.0 LTE
Samsung Galaxy S® 4 mini
Samsung Brightside™
LG G Vista
HTC One®
Verizon 4G LTE Broadband Router with Voice
Casio G'zOne Commando®
LG Optimus Exceed™ 2
DuraXV
DROID RAZR MAXX HD by MOTOROLA
Lucid™3 by LG
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
DROID RAZR by MOTOROLA
Nokia Lumia 822
DROID DNA by HTC
Ellipsis™ Jetpack® MHS800L
Moto G™ by Motorola
Gear S®
Nokia Lumia Icon
Samsung Intensity® II
Samsung Galaxy S® III mini
Microsoft Lumia 735
Samsung Convoy™ 2
GizmoPal™
DROID RAZR HD by MOTOROLA
LG Exalt™
Nexus 6™
Verizon 4G LTE USB Modem UML295
Samsung Intensity® III
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
HTC One M9
Transpyre™ Prepaid
DROID RAZR MAXX by MOTOROLA
Samsung Gusto® 2
HTC One® remix
Moto E™ Prepaid
LTE Internet (Installed)
BlackBerry® Z10 smartphone
Samsung Galaxy Tab® 4 (10.1)
LG Cosmos™ 2
BlackBerry® Bold™ 9930 smartphone
LG Optimus Zone™ 2 Prepaid
DROID Eris by HTC
LG Revere®
LG Octane™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon 4G LTE USB Modem 551L
iPad® Air 2
Blackberry Classic
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
LG Revere® 2
HTC One® (M8) for Windows®
Lucid™2 by LG
DROID 4 by MOTOROLA
Samsung Galaxy J1™ Prepaid
Samsung Illusion™
BlackBerry® Z30 smartphone
Verizon Wireless AirCard® 595
Samsung Convoy™
Samsung Galaxy Stellar™
G Pad™ 10.1 LTE
HTC Desire® 612
LG enV®3
Windows Phone 8X by HTC
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Samsung Haven™
iPad® mini 3
DROID BIONIC by MOTOROLA
Lucid™ by LG
Samsung Gusto®
Enact™ by LG
Hydro ELITE by KYOCERA
HTC One® max
Galaxy Nexus by Samsung
LG Cosmos™
LG Accolade™
Apple® iPad® Air™
LG Extravert™
Verizon 4G LTE Broadband Router
Samsung Galaxy Tab® 2 (7.0)
Samsung Galaxy™ Stratosphere™ II
BlackBerry® Q10 smartphone
Pantech Perception™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
DROID INCREDIBLE 2 by HTC
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Apple® iPad® mini
Casio G'zOne Ravine®
Samsung Galaxy Tab® 4 (8.0)
Samsung Galaxy Tab® 2 (10.1)
Verizon SureResponse®
Moto X™ - Designed by You (2nd Generation)
DROID INCREDIBLE 4G LTE by HTC
DROID X2 by MOTOROLA
Luge™ by Motorola Prepaid
Samsung Galaxy™ Stratosphere™
Google Nexus 7
Samsung ATIV SE™
DROID 3 by MOTOROLA
Samsung SCH-u340
Samsung Galaxy Tab® S
Spectrum™ 2 by LG
Samsung Knack™
Apple® iPad® with Wi-Fi + 4G
Pantech Jest™ 2
DROID X by MOTOROLA
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Intensity®
Samsung Galaxy Tab®
THUNDERBOLT™ by HTC
LG VX8300
Samsung Galaxy Note® Pro
Motorola Barrage™
Pantech Hotshot™
Lancet™
Motorola MOTO™ W755
LG enV®2
LG 4G LTE USB Modem VL600
DROID by MOTOROLA
BlackBerry® Bold 9650 smartphone
LG enV® TOUCH
Apple® iPad® with Retina display
LG Cosmos™ Touch
DROID INCREDIBLE by HTC
Pantech Breakout™
HTC Rezound™
Samsung Galaxy Legend™
Samsung Fascinate™
Moto X™ - Designed by You
Samsung Alias™ 2
DROID CHARGE by SAMSUNG
LG G Pad™ X8.3
LG VX5500
Casio G'zOne Boulder®
Motorola XOOM™ 4G LTE
Verizon Wireless USB760 Modem
Intuition™ by LG
LG Optimus Exceed™ Prepaid
LG Migosm
Nokia 2366i
Pantech Marauder™
Delphi Connect with 4G LTE Mobile Hotspot
LG VX8360
LG VX5400
Apple® iPad® mini with Retina display
Motorola RAZR V3m
Casio G'zOne Rock™
Samsung ATIV Odyssey™
BlackBerry® Bold™ 9930 smartphone without camera
HTC Rhyme™
Samsung Galaxy Note® 10.1 2014 Edition
Samsung Alias™
Samsung Smooth™
Casio G'zOne Brigade®
Samsung Galaxy Note® 10.1
Verizon Wireless AirCard® 595U USB Modem
Nokia Lumia 2520
LG Optimus Zone™
Samsung Galaxy Tab® (10.1)
Nokia 6256i
DROID 2 GLOBAL by MOTOROLA
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
BlackBerry® Storm2™ 9550 smartphone Prepaid
Spectrum™ by LG
Sony Xperia® Z2
Verizon Wireless UMW190 Global USB Modem
Motorola W385
Revolution™ by LG
Dell™ Vostro™ V13 Laptop
Motorola RAZR V3m in Gray
BlackBerry® Curve™ 9330 smartphone
Pantech PN-215
LG Chocolate® Touch
Samsung Galaxy Tab® (7.7)
Samsung Reality™
Verizon Converged VOIP Device
Pantech Crux™
LG VX8350
LG Vortex™
BlackBerry® Tour™ 9630 smartphone
LG Enlighten®
Verizon Wireless UM175 USB Modem
Verizon Wireless USB720 Modem
LG Ally™
Apple® iPad®
Samsung Galaxy Tab® 4
Pantech Caper™ Prepaid
Blackberry Classic Non-Camera
Casio G'zOne Ravine® 2 Non-Camera
DROID 2 by MOTOROLA
Verizon Wireless Escapade®
BlackBerry® Pearl™ Flip 8230 smartphone
LG Dare™
Motorola Adventure™ V750
Samsung SCH-u410
Delphi Connect
DROID PRO by MOTOROLA
Sony Xperia® PLAY
HTC Trophy™
LG Voyager™
Motorola MOTO™ VU204
BlackBerry® Torch™ 9850 smartphone
BlackBerry® Curve™ 8330 smartphone
Casio EXILIM
Verizon Wireless CDM8975
LG VX5200
Samsung Zeal™
BlackBerry® 8830 World Edition smartphone
Verizon Wireless G'zOne Type-S
BlackBerry® Curve™ 9370 smartphone
Samsung Juke
LG enV®
Samsung SCH-u430
BlackBerry® Curve™ 8530 smartphone
HP® Mini 1151NR Netbook
LG Chocolate® 3
Samsung SCH-a650
DROID XYBOARD 10.1 by MOTOROLA
Samsung Omnia® II
Verizon Wireless Razzle™
LG VX6100
LG Chocolate®
Motorola W315
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Sierra Wireless AirCard® 580
Sharp KIN™ ONE
Jest™
LG VX5300
Motorola Entice™
LG VX8700
Samsung Galaxy Camera®
LG VX8100
Samsung SCH-u540
G'zOne Boulder™ Black and Silver
Motorola MOTOKRZR K1m
Pantech PN-210
Verizon Wireless UM150 USB Modem
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Verizon Wireless Adamant™
LG Versa™
Verizon Wireless Salute™
Nokia 6015i Prepaid
Samsung Rogue™
Sierra Wireless AirCard® 555D
Samsung SCH-a930
Motorola RAZR V3c
LG VX3200
Motorola DEVOUR™ with MOTOBLUR™
Motorola Rival™
Motorola V325i
Nokia 7205 Intrigue™
Nokia 2705 Shade™ Non-Camera
Samsung Continuum™
Verizon Wireless PC5750 PC Card
DROID XYBOARD 8.2 by MOTOROLA
LG VX3300
Compaq® Mini CQ10-688nr Netbook
Nokia 7705 Twist™
Samsung Trance™
DROID R2D2 by MOTOROLA
Motorola E815
Samsung Gleam®
Samsung Gem™
LG Clout™
Gateway® LT2016u Netbook
HP® Pavilion dm1-3010nr Notebook
Verizon Wireless USB727 Modem
LG Fathom®
Nokia 6205
BlackBerry® Curve™ 9310 smartphone
Samsung SCH-a870
Motorola XOOM™
Motorola MOTO™ Z6cx World Edition without Camera
Verizon Wireless CDM8950
Motorola MOTO Q™ 9c
Kyocera KWC 2325
Motorola V325
Samsung SCH-a950
Kyocera 7135 Smartphone
LG VX4500
Samsung Glyde™
Pantech PN-820
Samsung Renown™
Samsung SCH-a850
LG V
Motorola MOTO™ Z6c World Edition
LG VX6000
Motorola CITRUS™
Motorola V65p
Kyocera KX414
Samsung i700 Pocket PC
LG VX4650
Nokia 6236i
LG VX9400
Nokia 2705 Shade™
Sharp KIN™ TWO
SCH-u410 Prepaid
HP® Mini 311-1037NR Netbook
LG Glance™
Motorola V60s
Verizon Wireless PN-300
Verizon AD3700 Global USB Modem
HP® Pavilion dm1-2010nr Entertainment Notebook
HTC Merge®
Verizon Wireless USB1000 Global USB Modem
Verizon Wireless V740 ExpressCard
Samsung Sway™
Samsung FlipShot®
Verizon Wireless Blitz® Prepaid
Samsung Omnia®
Samsung SCH-u550
HP® Mini 210-1076NR Netbook
HTC® Ozone™ with TALKS™ for Verizon Wireless
HTC Apache XV6700
Nokia 2605 Mirage
Samsung SCH-a670
Motorola Rapture™ VU30
Motorola Krave™ ZN4
Kyocera KPC650
Samsung SCH-a610
Kyocera KX444
Samsung SCH-i760
Kyocera K323
LG VENUS™
Motorola V710
Nokia 3589i
Samsung SCH-a310
Sharp KIN™ TWOm
Nokia 6215i
Motorola MOTORIZR Z6tv
Verizon Wireless XV6600 without Camera
Nokia 2128i
BlackBerry® 7250
Samsung SCH-a890
Verizon Wireless U630 PC Card
Verizon Wireless CDM 7075
Nokia 6315i
Motorola MOTO Q™ music 9m
HP® Mini 110-1046NR Netbook
Kyocera SE47
Samsung N150 Netbook
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Samsung SCH-a990
Motorola T730
HTC Touch Pro™
Samsung SCH-i830
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Motorola V276
Samsung SCH-a630
Motorola V276 Prepaid
Kyocera KX1v
Motorola T720
LG VX10
Samsung SCH-n330
Samsung SCH-u620
Motorola Q™
Motorola V325xi
BlackBerry® 7750
Samsung Saga™
Motorola C333
Verizon Wireless V620
Kyocera KX2
Motorola V265
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG Chocolate®
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola C343
Verizon Wireless V640
Kyocera KWC 2325 Prepaid
Samsung SCH-a530
Sharp KIN™ ONEm
Nokia 2285
Lumia 2520 Prepaid
Motorola V120e
Samsung SCH-i730
Motorola MOTOSLVR L7C
LG VX4700
Samsung SCH-a970

Verizon Messages FAQs

[FAQs]

General Information
  1. What is Verizon Messages?

    Verizon Messages provides an enhanced text and multimedia (i.e., picture and video) messaging experience for Verizon Wireless customers. With Verizon Messages, you can:

    • Take your conversations across multiple devices uninterrupted, using your primary phone number
    • Send and receive messages through any compatible smartphone, web browser, desktop PC (Windows®), desktop Mac® or tablet
    • Personalize images with sketches, captions or collages
    • Customize conversation backgrounds, bubble styles, fonts, notifications, autoreply messages, signatures and more
    • Send a Starbucks eGift Card to family and friends
    • Share your current location with others using Glympse®
    • Search for media easily with Content Finder


    To learn more about Verizon Messages:

    • See the complete list of features on our Verizon Messages Overview page
    • Watch a video on how to download and use the top features of Verizon Messages
    • Watch a video on how Verizon Messages syncs your conversations across multiple devices


    Download the award-winning Verizon Messages app for free:


    Learn how to download Verizon Messages onto your device.



  2. How much does Verizon Messages cost?

    There's no charge to download the Verizon Messages app from the app store on your device,* and there's no recurring subscription fee to have the Integrated Messaging service. Learn how to download Verizon Messages onto your device.

    Messages sent and received using Verizon Messages on the mobile network or a Wi-Fi network will count towards your smartphone's messaging plan. Messages that are synced to and from a tablet over a Wi-Fi network won't incur data charges.

    eGift Cards will be charged to your Verizon Wireless account and appear on your Verizon Wireless bill.

    *Data download charges may apply according to your data plan. Data charges may also apply for the synchronization of messages among your devices. Downloading Verizon Messages will require approximately 30 MB of data. Refer to Charges in the Terms and Conditions for more information.



  3. Is my phone, tablet, web browser or desktop computer compatible with Verizon Messages?

    Verizon Messages is compatible with:

    • Android devices with OS version 4.2 and newer

    • Apple mobile devices with iOS 7 and newer

    • PC (Windows) computers with one of the following operating systems:

      • Windows Vista®
      • Windows 7
      • Windows 8 in desktop mode

    • Mac computers with OS X 10.8 and newer

    • Web browsers like Internet Explorer®, Safari®, Chrome™ and Firefox®


    Learn how to download Verizon Messages onto your device.



  4. Can I send messages with Verizon Messages over a Wi-Fi network only?

    Yes, you can send messages over Wi-Fi only without a mobile network connection from your device. Messages sent and received using Verizon Messages over Wi-Fi will count towards your smartphone's messaging plan.



  5. How can I personalize or customize Verizon Messages?
  6. What is Driving Mode in Verizon Messages?

    When Driving Mode is turned on, the Verizon Messages app will turn off incoming audio and pop-up message notifications and send an auto-reply message saying that you're driving and you will reply later. The auto-reply message can be edited or turned off in the Driving Mode settings. Driving Mode is only available in Verizon Messages for Android at this time.

    If you turn on auto-Glympse in the app's settings, your location will automatically be shared with anyone on your whitelist of auto-Glympse contacts if they message you while Driving Mode is turned on. Learn how to use Driving Mode from our Verizon Messages How to Use Guide.

    Refer to Driving Safety in the Terms and Conditions for more information.



  7. What is Glympse® in Verizon Messages?

    Glympse is a way to share your real-time location on a map in a conversation. You can choose who can see you and for how long. Visit Glympse.com for more information.

    If you turn on Driving Mode and auto-Glympse in the app's settings, then your location will automatically be shared with anyone who is on your whitelist of auto-Glympse contacts and messages you while Driving Mode is on.

    Refer to Location in the Terms and Conditions for more information.

    Learn how to send a Glympse.



  8. What is Auto-Glympse in Verizon Messages?

    Auto-Glympse is an option that automatically sends a Glympse (i.e., your current location) to contacts of your choice when Driving Mode is turned on and those contacts send you a message. Learn how to change the Auto-Glympse settings from our Verizon Messages How to Use Guide.

    Refer to Location in the Terms and Conditions for more information.



  9. Can I schedule messages to be sent at a later date with Verizon Messages?

    Yes, you can schedule messages to be sent at a specific date and time up to 1 year later. If you schedule a message to be sent at a later date, then we store that unsent message until the scheduled delivery date and for up to 90 days after delivery.

    Learn how to use message scheduling from our Verizon Messages How to Use Guide.



Compatibility and Customization
  1. How do I know if my Android device is compatible with Verizon Messages?

    Verizon Messages supports most Verizon Wireless Android phones and a wide range of Android tablets. To check if your phone or tablet is supported:

    1. Tap Play Store on your device.
    2. Tap the Search field.
    3. Enter "Verizon Messages."


    If the app appears, your device is supported. If it doesn't appear in the list, Verizon Messages isn't supported on your device.

    If your device isn't supported, check again later. Support for more new and existing devices will be added regularly.



  2. Can I customize my Conversation View?

    Yes, Verizon Messages gives you the option of fully customizing your conversation list and individual conversations, including backgrounds, bubbles, fonts, tones and notifications.

    To customize Verizon Messages:

    1. At the Conversation List level or Conversation level, tap the Settings icon.
    2. Select from Backgrounds, Conversation Bubble, Font, and Tones to begin customizing.


  3. Can I use Verizon Messages with more than one device?

    Yes, you can download and use Verizon Messages on any compatible device or desktop computer. You can sync your phone number with the web and up to 5 additional devices.



  4. Does Verizon Messages replace the native texting app on my phone, or can I switch between apps?

    Verizon Messages is the default Messaging application on all Android Kit Kat devices. On some devices it does not replace the native texting app on your phone. You can switch between the native texting app on your phone and Verizon Messages. Messages sent or received in one app will also appear in the other app.

    You may receive duplicate notifications or only receive notifications from one app, depending on your notification settings. In addition, there may be differences in functionality that impact your messaging experience (e.g., on some devices, if you use the native app to send a group message to an iPhone, it may change your thread from group MMS to mass text).

    We recommend selecting a primary messaging app, instead of jumping back and forth.



  5. Does Verizon Messages include an address book that's different from my phone's address book?

    No, Verizon Messages uses your phone's address book and contact list. It doesn't generate a unique address book. To improve your messaging experience you can use Verizon Cloud to back up all contacts from your primary smartphone to Verizon Cloud. This will allow for your contacts to be synced in Verizon Messages on any devices or the web.



Integrated Messaging
  1. How is Integrated Messaging different from the Verizon Messages app?

    Integrated Messaging is a service that works with Verizon Messages to allow you to send and receive text and multimedia messages seamlessly on your smartphone, tablet, desktop Windows PC, Mac desktop or the web using your Verizon Wireless phone number. The service syncs up to 90 days of messages across your devices. Verizon Messages is a messaging app that allows the Integrated Messaging service or can also be used as a text and multimedia messaging app without the multi-device sync feature. To use the Verizon Messages app without the multi-device sync feature, simply unsubscribe from the Integrated Messaging service following these steps:

    1. From the app, tap the Menu icon
    2. Tap Settings.
    3. Scroll down the menu and tap Unsubscribe.


    Your account will be deleted, and you can continue to use the Verizon Messages app without the Integrated Messaging service.

    Refer to Message Retention in the Terms and Conditions for more information.



  2. How do I subscribe to Integrated Messaging?

    Using the Verizon Messages app on your phone, tablet, desktop Windows PC, Mac desktop or the web will automatically subscribe you to the Integrated Messaging service. You can also sign up for Integrated Messaging on the web by signing in to My Verizon from the My Messaging page and clicking "Go to Web App."

    If you have unsubscribed from the service, you can re-subscribe any time.



  3. Do I need to subscribe to Integrated Messaging to use the Verizon Messages app?

    No, you don't need to subscribe to Integrated Messaging to use the Verizon Messages app on your phone. However, if you want to access your messages from a device other than your primary phone such as your tablet, Windows desktop PC or Mac desktop, then you'll need to subscribe to Integrated Messaging.

    The first time you download the app, you'll be automatically subscribed to the Integrated Messaging service when you use the application. If you don't want to subscribe to Integrated Messaging, follow these steps to unsubscribe:

    1. From the app, tap the Menu icon
    2. Tap Settings.
    3. Scroll down the menu and tap Unsubscribe.


    Your account will be deleted, and you can continue to use the Verizon Messages app without the Integrated Messaging service.

    Note: The Wi-Fi Sync solution with Verizon Messages 3.X is no longer supported.



  4. My phone number is on a business account. Can I subscribe to Integrated Messaging?

    No, business mobile numbers aren't currently supported by the Verizon Messages Integrated Messaging service. You can use the Verizon Messages 4.0 app on your Android smartphone, but you won't be able to send or receive messages on tablets or the web.



  5. How long are messages stored using Integrated Messaging with Verizon Messages?

    To make sure your messages are synced across your devices, we store the messages you keep on your devices for up to 90 days. When you delete a message from one device, we delete it from our servers and also from your other devices. This syncing process may not be instantaneous. If you no longer want to use Integrated Messaging on any device, then you must unsubscribe in the app Settings to stop it from syncing and storing your messages. Deleting the Verizon Messages app from a device or switching to another messaging app, even the default messaging app on the device, won't stop the storage of messages unless you unsubscribe to Integrated Messaging in the Verizon Messages app Settings.

    Refer to Message Retention in the Terms and Conditions for more information.



  6. Is Integrated Messaging with Verizon Messages designed for secure transmission or storage of personal healthcare information?

    No, Integrated Messaging with Verizon Messages isn't designed for secure transmission or storage of personal healthcare information. Therefore, it must not be used to store or transmit Protected Health Information (PHI) as defined in the Health Insurance Portability & Accountability Act of 1996 and the Health Information Technology for Economic and Clinical Health Act of 2009 and accompanying regulations (collectively "HIPAA"). If you're a Covered Entity or a Business Associate as defined by HIPAA, you must not use Integrated Messaging to store or transmit PHI. If your business is a Covered Entity or Business Associate as defined by HIPAA, or otherwise doesn't want its users to save messages to the cloud, an authorized representative must block Integrated Messaging. For further information, go to https://web.vma.vzw.com/BusinessProduct. To learn more about HIPAA, go to http://www.hhs.gov/ocr/privacy/hipaa/understanding/index.html.

    Refer to HIPAA in the Terms and Conditions for more information.



Tablet Use
  1. Can I still get messages through Verizon Messages on my tablet if I don't have an Android smartphone?

    Yes, as an Integrated Messaging subscriber, you can send and receive messages on your Android tablet, iPhone®, iPod touch®, iPad®, Windows PC desktop or Mac desktop. Refer to our Verizon Messages How to Use Guide to set up a non-phone on your account.

    Refer to our Tablet Pairing KB Articles for Android and Apple for additional help.

    Note: Messages start syncing on the day you sign up for Integrated Messaging. Any messages you sent before you signed up for the service won't be synced. The Integrated Messaging service syncs up to 90 days of messages between the web and your iPhone, tablet or other devices. Messages older than 90 days will remain on your phone, but won't be synced to the web.

    Refer to Message Retention in the Terms and Conditions for more information.



  2. Can my tablet sync to multiple phone numbers with Verizon Messages?

    No, each tablet can only sync to a single phone number at a time. To switch your tablet to a new phone number, you must remove the tablet from the list of synced devices for the old number. Then you can add the tablet to the synced devices for the new number. You can have multiple devices linked to a single phone number.



Billing and Travel Use
  1. I have The MORE EverythingSM Plan or a Nationwide Talk & Text Plan. Will I be billed extra for messages sent with Verizon Messages?

    No, if you have The MORE Everything Plan or a Nationwide Talk & Text Plan, you have unlimited text and multimedia messaging while within the US. You won't be charged extra for messages sent or received with Verizon Messages.

    If you haven't subscribed to a messaging plan, you'll be charged standard "pay as you go" rates for text messages and multimedia (i.e., picture and video) messages. If you're a business customer with a text-only plan, you'll be billed for multimedia messages at standard rates.

    Refer to Charges in the Terms and Conditions for more information.



  2. When using Verizon Messages, how do I know what kind of message I'll be billed for?

    Individual text-only messages will be billed as text messages. Group messages and messages with attachments (e.g., pictures, videos, locations, sounds and contacts) will be billed as multimedia messages. Each attachment will be sent and billed as a single multimedia message. eGift Cards will be billed based on the value of the eGift Card selected. Standard MMS message rates apply for the sender and recipient of the eGift Card.

    Refer to Charges in the Terms and Conditions for more information.



  3. If I send or receive a message from my tablet or the web using Verizon Messages, will I be charged twice?

    No, you'll only be charged one time according to your messaging plan when you send or receive a message. You'll be charged the same rate per message per recipient regardless of whether you send your message from your mobile phone, tablet, PC, Mac or other device.

    Group and location messages will be charged at the multimedia message rate. Data usage charges apply when using preview, location and search functions and for the synchronization of messages among your devices.

    Refer to Charges in the Terms and Conditions for more information.



  4. Can I use Verizon Messages while I'm in another country and what charges will apply?

    Yes, you can use Verizon Messages while in another country using Wi-Fi, mobile data or a roaming network. Verizon Messages 5.0 and later will prefer Wi-Fi when roaming and then mobile data if Wi-Fi is unavailable. International roaming networks will be used when Wi-Fi or mobile data is not available for Messaging. Domestic message rates will apply when using Wi-Fi or mobile data. In addition, international data roaming charges will apply when using mobile data. International messaging rates will apply when using the international roaming network to send and receive messages.

    Refer to Charges in the Terms and Conditions for more information.



eGift Cards
  1. What are eGift Cards in Verizon Messages?

    You can send a Starbucks eGift card from Verizon Messages to any US mobile phone that is MMS compatible. Simply attach an eGift Card to a message, and a formatted eGift Card will be delivered to the recipient via MMS. The recipient can use the bar code in the store, or add the value of the eGift Card to any existing Starbucks gift card or Starbucks application.



  2. How do I transfer my Starbucks eGift Card to another Starbuck gift card or my Starbucks application?

    You can transfer the balance of the Starbucks eGift Card by copying the card number and PIN provided with the eGift Card to any existing card or your Starbucks app. This can be done online, within the Starbucks app, or at a Starbucks location.



  3. How do I pay for eGift Cards?

    The value of the eGift Card ($5, $10 or $25) will be added to your Verizon Wireless bill*.

    *Web purchase and Gifting eligibility and limit requirements apply.

    Refer to eGift Card purchases in the Terms and Conditions for more information.



Troubleshooting
  1. I signed up for Integrated Messaging. Why don't all of the messages on my phone show up on my tablet or on the web?

    Messages start syncing on the day you sign up for the Integrated Messaging service. Any messages you sent before you signed up for the service won't be synced. This syncing process may not be instantaneous.

    The Integrated Messaging service syncs up to 90 days of messages to the web and your tablet or other devices. Messages older than 90 days will remain on your phone, but won't be synced to the web.

    In addition, if you unsubscribe from the service, all your messages on the web will be deleted. If you no longer want to use Integrated Messaging on any device, then you must unsubscribe in the app Settings to stop Integrated Messaging from syncing and storing your messages. Deleting the app from a device or switching to another messaging app, even the default messaging app on the device, won't stop the storage of messages unless you unsubscribe to Integrated Messaging in the app's Settings.

    Refer to Message Retention in the Terms and Conditions for more information.



  2. Can I save the messages on my phone to an SD card with Verizon Messages?

    Yes, with Verizon Messages, you can save your messages to an external SD card and restore them later.

    Note: Many newer devices don't automatically save to the external SD card. However, you can change the default directory where messages are saved to the external SD card.



  3. Can I restore messages from Verizon Messages if I have lost my phone and gotten a new phone?

    Yes, you can restore messages that have been synced with Verizon Messages in the last 90 days. Data usage applies unless you are connected to a Wi-Fi network. Restoring from online may take some time if you have a lot of messages to restore.



  4. I have iPhone and some of my messages are not syncing with Verizon Messages. What can I do?

    To make all your messages available in Verizon Messages, you'll need to turn off iMessage®.

    Android is a trademark of Google, Inc. Apple, Mac App Store, iPad, iPhone, iPod, iMessage and Safari are registered trademarks of Apple Inc. Windows and Windows Vista are registered trademarks of Microsoft Corporation in the United States and other countries. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license. Internet Explorer is either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

     



Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Visit @VZWSupport

Connect with us on Facebook

Post a support question on our wall and get a response from a Verizon Expert.

Visit Verizon Wireless Facebook

Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store