During the month of November 2016, we'll be discontinuing our Verizon SureResponse service. In the coming weeks, we'll inform you of the exact date that your service will be discontinued. No early termination fee will be charged. If you're still interested in the type of service that SureResponse provides, you may want to consider the Numerex myShield™. Please contact Numerex at 844-get-myshield (844-438-6974), or visit www.numerex.com/myshieldupgrade for more information. We apologize for any inconvenience, and thank you for being a Verizon customer.