Voice Mail

Voice Mail is a service that lets callers leave a voice message for you if you aren't available to answer your mobile phone. There are both free and paid Voice Mail options to choose from. These include Premium Voice Mail, which gives you additional storage for messages, and Visual Voice Mail, which lets you read and manage your voice messages right from your phone's screen.
Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 5
Samsung Galaxy S® 5
Samsung Galaxy S® 4
Apple® iPhone® 4s
DROID RAZR M by MOTOROLA
Apple® iPhone® 5s
Apple® iPhone® 4
Apple® iPhone® 5c
Samsung Galaxy Note® 4
Samsung Galaxy S® III
DROID MAXX by MOTOROLA
LG G2
Droid Turbo in Ballistic Nylon
Samsung Galaxy Note® 3
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
LG G3
Droid Turbo by Motorola
DROID MINI by MOTOROLA
LG Cosmos™ 3
Verizon Ellipsis™ 7
HTC One® (M8) Support
Pantech 4G LTE Global USB Modem UML290
LG Revere® 3
Verizon Ellipsis™ Jetpack®
Samsung Convoy™ 3
DROID RAZR MAXX by MOTOROLA
Samsung Gusto® 3
Samsung Network Extender
LG G Pad 8.3 LTE
Nokia Lumia 928
Nokia Lumia Icon
LG Extravert™ 2
HTC One® Support
DROID ULTRA by MOTOROLA
Verizon Wireless Home Phone
Moto X™ by Motorola
DROID RAZR by MOTOROLA
Samsung Galaxy S® 4 mini
DROID RAZR MAXX HD by MOTOROLA
LG Exalt™
Samsung Galaxy Note® II
Brigadier™ by Kyocera Support
Casio G'zOne Commando® 4G LTE Support
Casio G'zOne Commando® Support
Samsung Brightside™
Jetpack® MiFi® 6620L
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon 4G LTE Broadband Router with Voice
Moto G™ by Motorola
DROID DNA by HTC Support
BlackBerry® Bold™ 9930 smartphone Support
Lucid™ by LG
DROID 4 by MOTOROLA
Nokia Lumia 822
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Intensity® III
DROID RAZR HD by MOTOROLA
Samsung Gusto® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Samsung Galaxy S® III mini
Lucid™3 by LG
Apple® iPad® Air™
BlackBerry® Z10 smartphone Support
Windows Phone 8X by HTC Support
Apple® iPad® 2
LG Optimus Exceed™
BlackBerry® Q10 smartphone Support
Moto X™ (2nd Gen.)
DROID INCREDIBLE 4G LTE by HTC Support
Verizon 4G LTE USB Modem UML295
Verizon 4G LTE USB Modem 551L
iPad® Air 2
Samsung ATIV SE™
Samsung Galaxy Stellar™
Casio G'zOne Ravine® 2 Support
Samsung Convoy™ 2
LG Cosmos™ 2
DROID X by MOTOROLA
Enact™ by LG
Samsung Intensity® II
DROID BIONIC by MOTOROLA
Galaxy Nexus by Samsung
Samsung Galaxy™ Stratosphere™
LG Optimus Zone™ 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
DROID INCREDIBLE 2 by HTC Support
LG Octane™
HTC One® (M8) for Windows® Support
Sony Xperia® Z3v
Lucid™2 by LG
HTC Rezound™ Support
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Wireless USB760 Modem
HTC One® remix Support
LG G Vista
Pantech Hotshot™
LG Cosmos™
LG Extravert™
Ellipsis™ 8
LG Revere® 2
BlackBerry® Z30 smartphone Support
Samsung Gusto®
Hydro ELITE by KYOCERA Support
LG 4G LTE USB Modem VL600
LG Revere®
Samsung Convoy™
Samsung Galaxy™ Stratosphere™ II
LG enV®2
THUNDERBOLT™ by HTC Support
LG enV®3
Spectrum™ 2 by LG
DROID INCREDIBLE by HTC Support
Sony Xperia® Z2
HTC Rhyme™ Support
Samsung Haven™
Moto X™ - Designed by You
Pantech Marauder™
DROID X2 by MOTOROLA
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID CHARGE by SAMSUNG
Casio G'zOne Ravine® Support
Samsung Galaxy Tab® 2 (7.0)
LG Accolade™
Casio G'zOne Boulder® Support
Pantech Breakout™
Apple® iPad® mini
LG VX8300
Samsung Illusion™
DROID 3 by MOTOROLA
Verizon Wireless UMW190 Global USB Modem
Motorola RAZR V3m
Pantech Perception™
BlackBerry® Bold 9650 smartphone Support
Samsung Fascinate™
Verizon 4G LTE Broadband Router
Intuition™ by LG
LG Optimus Zone™
HTC One® max Support
Motorola MOTO™ W755
Verizon Wireless USB720 Modem
Apple® iPad® with Wi-Fi + 4G
Google Nexus 7 Support
LG Cosmos™ Touch
Motorola Barrage™
Samsung Galaxy Tab® 4 (8.0)
Spectrum™ by LG
Jest™
Samsung Galaxy Note® Pro
Luge™ by Motorola Prepaid
Samsung Galaxy Tab® 2 (10.1)
Samsung Galaxy Tab® S
Nokia Lumia 2520
LG VX5500
BlackBerry® Curve™ 9330 smartphone Support
HTC Desire® 612 Support
Verizon SureResponse®
Revolution™ by LG
DROID 2 GLOBAL by MOTOROLA
DROID 2 by MOTOROLA
Verizon Wireless AirCard® 595U USB Modem
LG enV® TOUCH
Samsung Galaxy Legend™
Verizon Wireless UM175 USB Modem
Samsung Galaxy Tab® 4 (10.1)
Samsung SCH-u340
Samsung ATIV Odyssey™
DROID by MOTOROLA
Apple® iPad® mini with Retina display
Samsung Intensity®
Apple® iPad® with Retina display
Pantech Crux™
Samsung Galaxy Tab®
Samsung Alias™ 2
LG VX8360
Samsung Knack™
BlackBerry® Tour™ 9630 smartphone Support
BlackBerry® Storm2™ 9550 smartphone Prepaid Support
LG Migosm
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Samsung Galaxy Note® 10.1
Delphi Connect with 4G LTE Mobile Hotspot Support
LG Chocolate® Touch
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Verizon Wireless PC5750 PC Card
Casio G'zOne Ravine® 2 Non-Camera Support
BlackBerry® Curve™ 8530 smartphone Support
LG Vortex™
DROID PRO by MOTOROLA
LG Ally™
iPad® mini 3
LG Enlighten®
Casio G'zOne Rock™ Support
Sony Xperia® PLAY
LG Voyager™
LG VX8350
LG VX5400
Dell™ Vostro™ V13 Laptop Support
Gear S™
Casio G'zOne Brigade® Support
Delphi Connect Support
LG Clout™
BlackBerry® Curve™ 8330 smartphone Support
LG VX5200
LG enV®
HTC Trophy™ Support
BlackBerry® Torch™ 9850 smartphone Support
BlackBerry® Curve™ 9370 smartphone Support
LG Chocolate® 3
LG VX5300
BlackBerry® Bold™ 9930 smartphone without camera Support
LG VX8700
LG VX3300
LG Dare™
Casio EXILIM Support
BlackBerry® Curve™ 9310 smartphone Support
HP® Pavilion dm1-3010nr Notebook Support
BlackBerry® Pearl™ Flip 8230 smartphone Support
Gateway® LT2016u Netbook Support
LG VX6100
LG Chocolate®
LG VENUS™
LG VX8100
LG VX9400
HP® Mini 311-1037NR Netbook Support
BlackBerry® 8830 World Edition smartphone Support
LG VX3100
LG Fathom®
LG VX3200
LG VX6000
Compaq® Mini CQ10-688nr Netbook Support
LG VX8600
HP® Mini 110-1046NR Netbook Support
LG Glance™
LG Versa™
HP® Pavilion dm1-2010nr Entertainment Notebook Support
LG VX3450
LG VX4500
Kyocera KX414 Support
Kyocera KX444 Support
LG VX4650
LG V
Kyocera K323 Support
Kyocera SE47 Support
HP® Mini 1151NR Netbook Support
DROID XYBOARD 8.2 by MOTOROLA
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Samsung SCH-a930
Nokia 2705 Shade™
LG Decoy®
Motorola Entice™
Motorola V276
Motorola V325
Verizon Wireless PN-300
Samsung SCH-a630
LTE Internet (Installed)
LG Chocolate®
Verizon Wireless CDM 7075
Verizon AD3700 Global USB Modem
Motorola MOTO™ Z6cx World Edition without Camera
Samsung SCH-a950
Verizon Wireless CDM8950
Nokia 6315i
Verizon Wireless USB760 Modem
Motorola Rapture™ VU30
Motorola V276 Prepaid
Motorola E815
Kyocera KPC650 Support
Kyocera KX1v Support
Motorola MOTO Q™ music 9m
Nokia 6256i
Motorola T720
LG VX10
Sharp KIN™ ONE
Sharp KIN™ TWO
Samsung Sway™
Verizon Converged VOIP Device
Nokia 6205
G Pad™ 10.1 LTE
G Pad™ 7.0 LTE
Samsung SCH-a850
Samsung SCH-n330
Transpyre™ Prepaid
Samsung SCH-u540
Samsung Galaxy Tab® (7.7)
Motorola Krave™ ZN4
SCH-u410 Prepaid
GizmoPal™
Samsung SCH-u620
Motorola Adventure™ V750
Pantech PN-820
Verizon Wireless AirCard® 595
G'zOne Boulder™ Black and Silver
Nokia 7205 Intrigue™
Motorola Q™
Motorola MOTORIZR Z6tv
Motorola MOTOKRZR K1m
Samsung Galaxy Tab® 4
Nokia 2605 Mirage
Motorola W385
HP® Mini 210-1076NR Netbook Support
Motorola W315
Motorola V325xi
Motorola Rival™
LG Optimus Exceed™ 2
Motorola V325i
Samsung Alias™
Nokia 2366i
Motorola MOTO™ Z6c World Edition
Motorola MOTO™ VU204
Samsung SCH-a670
Samsung Galaxy Tab® (10.1)
Samsung SCH-a650
Samsung Omnia® II
LG VX4600
Verizon Wireless Salute™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Pantech Jest™ 2
BlackBerry® 7750 Support
Kyocera 7135 Smartphone Support
Verizon Wireless Escapade®
Verizon Wireless CDM8975
Samsung Saga™
Motorola C333
Samsung Reality™
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2 Support
Verizon Wireless XV6600 without Camera
Samsung Smooth™
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola V265
Motorola T300p
Kyocera K404 Support
Motorola V710
Nokia 7705 Twist™
Nokia 2705 Shade™ Non-Camera
Motorola MOTO Q™ 9c
Sierra Wireless AirCard® 580
LG VX7000
Samsung N150 Netbook
Moto X™ - Designed by You (2nd Generation)
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
HP® Mini 110-3098NR Netbook Support
Samsung i600 Smartphone
Motorola V60p
Verizon KPC680 ExpressCard®
Verizon Wireless G'zOne Type-S
Samsung FlipShot®
Nokia 3589i
Motorola C343
Verizon Wireless V640
Samsung SCH-a990
DROID XYBOARD 10.1 by MOTOROLA
Nokia 2128i
Motorola T730
LG VX4400B
Kyocera KWC 2325 Prepaid Support
Samsung i700 Pocket PC
Samsung Galaxy Camera®
Kyocera KWC 2325 Support
Samsung SCH-a310
Samsung SCH-a530
Motorola V60s
Sharp KIN™ TWOm
Sharp KIN™ ONEm
Nokia 2285
Lumia 2520 Prepaid
Motorola V120e
Sierra Wireless AirCard® 555D
HTC Merge® Support
Samsung Gleam®
Verizon Wireless USB727 Modem
Motorola XOOM™ 4G LTE
Samsung Juke
Nokia 6215i
Nokia 6015i Prepaid
Verizon Wireless Blitz® Prepaid
Verizon Wireless Adamant™
Samsung Galaxy Note® 10.1 2014 Edition
DROID Eris by HTC Support
Samsung SCH-a870
Motorola DEVOUR™ with MOTOBLUR™
Nokia 6236i
Samsung SCH-i730
Samsung Rogue™
Samsung Renown™
Samsung SCH-u410
Samsung SCH-u430
Motorola MOTOSLVR L7C
Samsung Trance™
Samsung Continuum™
Samsung Omnia®
BlackBerry® 7250 Support
Samsung SCH-u550
LG VX4700
Verizon Wireless USB1000 Global USB Modem
Verizon Wireless Razzle™
LG VX8000
Samsung SCH-a890
Samsung SCH-i760
Samsung Glyde™
Pantech PN-210
Motorola RAZR V3c
Samsung Gem™
Verizon Wireless V740 ExpressCard
HTC Touch Pro™ Support
Verizon Wireless UM150 USB Modem
DROID R2D2 by MOTOROLA
Samsung Zeal™
Motorola CITRUS™
Verizon Wireless U630 PC Card
Samsung SCH-a970
Samsung SCH-i830
HTC Apache XV6700
Apple® iPad®
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Pantech PN-215
Motorola V65p

Visual Voice Mail FAQs

[FAQs]

General Information
  1. Do I need to set up my voice mailbox if I subscribe to Visual Voice Mail?

    Yes, your voice mailbox must be created and set-up prior to using Visual Voice Mail.

    • If you have already set up your voice mailbox, you can skip ahead to subscribing to Visual Voice Mail by finding the icon on the device Messaging Menu for Visual Voice Mail.
    • If you have not already set up your voice mailbox, then enter *VM (*86) and follow the prompts to establish your password, name, and greeting.


  2. How do I subscribe and set up Visual Voice Mail?
    Check if you have a Visual Voice Mail capable device, then follow these instructions below.

    1. Make sure that your voice mailbox and password have been created by calling *86.
    2. On smartphones, click on the Visual Voice Mail or Voice Mail icon. On feature phones, open the Messaging Menu and locate Visual Voice Mail.
    3. Select Visual Voice Mail.
    4. After a brief message, download the Visual Voice Mail app if prompted.
    5. Enter your voice mail password that you have already created. This is the same as the voice mail password you set up using *86.
    6. Follow the prompts to accept Terms & Conditions.
    7. Select Subscribe.
    8. Wait up to five minutes for Visual Voice Mail to complete setup.


  3. Do I need a password to use Visual Voice Mail?

    Yes. The password is required since your voice mail is still stored on the Verizon Wireless network until the message is erased. The Visual Voice Mail service requires the exact same password you established in order to receive new messages and synchronize old messages.

    You only need to enter your password within the application upon initial setup of the service. After this action, your password is stored in order to retrieve your messages from your voice mailbox.

    Please note that accepting your password to be stored enables any individual holding your device to access your voice mail messages.



  4. What is the difference between the Voice Mail products offered by Verizon Wireless?
  5. What is Visual Voice Mail archiving?
    Visual Voice Mail offers you the ability to save important messages to your My Sounds or External Memory Card.


  6. What can I do with archived messages in Visual Voice Mail?
    Now you can own your message and transfer these files to other locations for additional use. Use these audio files to store memories or for important events.


  7. How do I archive a message in Visual Voice Mail?
    1. Highlight the message.
    2. Press the right soft key labeled OPTIONS.
    3. Select the Archive feature.
    4. Select whether to save to My Sounds or External Memory Card.


  8. Can I send a Visual Voice Mail message to an email address?
    Yes, by launching the MMS application directly from Visual Voice Mail.

    1. Save the message.
    2. Launch multimedia messaging option.
    3. Add the email address.
    4. Attach the Visual Voice Mail file as an audio file.
    5. Press Send.


  9. If I have Visual Voice Mail, will I ever need to call *86 again?
    Yes, on occasion *86 may be needed. The occasions include:

    • Managing your greetings.
    • Updating or changing your password.
    • Data coverage not available.


  10. Is my network voice mailbox and device inbox synchronized with Visual Voice Mail?
    Yes, in most circumstances the device and network inbox will be synchronized. However, if data coverage is not available, actions taken on the devices (erase messages) may not update the voice mail network box until data coverage becomes available (and vice versa).


  11. I use Visual Voice Mail. What happens if I change or forget my voice mail password?
    • If you change your voice mail password, the next time you open Visual Voice Mail you'll be prompted to enter your new password. Visual Voice Mail doesn't require an updated voice mail password unless it's changed.
    • If you forgot your voice mail password, there are several ways to reset it.

    From My Verizon:

      1. Sign in to My Verizon.
      2. Click Reset Voice Mail Password.
      3. Elect to create your own password or have one chosen for you.
      4. Enter your password in the Create New Password field.
      5. Re-enter your new password in the Confirm Password field.
      6. Click Submit.

    You've successfully changed your voice mail password.

    From your mobile phone:

      1. Call *611 (airtime-free) or (800) 922-0204 (toll free) from any phone to reach the easy-to-use automated Customer Service menu.
      2. Select option 2 to reset your Voice Mail password.
      3. Press 1 when prompted for the password reset menu.
      4. You'll be asked to enter your 5-digit billing ZIP Code. Follow the prompts for security verification and resetting your password.

    You've successfully changed your Voice Mail password.

    You may also reset your voice mail password in My Business Account:

      1. Hover your mouse over the Account Maintenance tab, and click Wireless Numbers & Users.
      2. Select the mobile number that requires the password reset.
      3. Click the Actions tab.
      4. Click Reset Voice Mail Password.
      5. Follow the prompts to change your Voice Mail password.
    You've successfully changed your voice mail password.

    Note: Not all My Business Account users will be able to access this page. Access to the page is determined by the role you were assigned in My Business Account. For more information, please contact your company administrator.


  12. Can Visual Voice Mail be used with any device?
    Not all devices are Visual Voice Mail capable. Please check the list of devices that support the service.


  13. What happens if I have expiring Visual Voice Mail messages?
    • Visual Voice Mail holds messages in the Inbox until they are designated for deletion by the Voice Mail system.
    • To retain messages, use the Archive option to save them to your phone or memory card. (You may also restart the expiration counter by exiting Visual Voice Mail and calling "*86." Listen to the message and press "9" to save the message.)


  14. How do I unsubscribe from Visual Voice Mail service?
    Visual Voice Mail service may be canceled through My Verizon, My Business Account, Verizon Enterprise Center or by calling customer service. Additionally, a limited selection of devices allow cancel or unsubscribe in the Visual Voice Mail app menu. Before canceling the service, you should archive important messages permanently to your device or forward those messages via email or MMS.



  15. I am trying to subscribe to Visual Voice Mail on my BlackBerry Bold and keep seeing an unrelated Internet page instead. What should I do?
    This issue occurs if you have Visual Voice Mail version 2.0.19 or lower. The Visual Voice Mail page is hidden as a tab below other browser pages that are also launched. In order to locate the proper screen:
    1. Launch Visual Voice Mail from the menu.
    2. Sign in to Visual Voice Mail with your voice mail password.
    3. You will be navigated to the Internet browser. See this example image.
    4. Click on the icon next to the address bar. It appears as a box with a number inside it. The number corresponds to the number of open tabs on the browser.
    5. Once the icon is selected, the browser tab selector will open.
    6. Scroll through the tabs and select the page titled “Download Visual Voice Mail”
    7. Follow the download process to subscribe and install the latest version of Visual Voice Mail.



Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Visit @VZWSupport

Connect with us on Facebook

Post a support question on our wall and get a response from a Verizon Expert.

Visit Verizon Wireless Facebook

Get Help at a Store

Attend a Workshop
Attend a free workshop in a store to get detailed and personal assistance from a Verizon expert.
Visit a Store