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VZ Navigator FAQs

General Information
  1. What is VZ Navigator®?

    VZ Navigator is a navigation app featuring voice-guided directions, 3D maps, traffic-aware routing and spoken incident alerts. It also includes movie and event info, gas prices, local search and voice-activated address entry all in one package.

    With VZ Navigator you'll enjoy:

    • Visual and spoken turn-by-turn directions
    • Premium coast-to-coast traffic information for the US, with spoken incidents and alerts
    • Ability to automatically or manually route around traffic
    • Local search information including businesses, movies, events, weather and other points of interest
    • Visual and spoken speed limit alerts*
    • Share your current location with others
    • Lane Guidance which tells you exactly what lane to be in to make your next turn*
    • Natural Landmark Guidance gives you easily understandable directions. Instead of "Take a left in 600 feet," it says "Take a left at the next stop light."*


    *Available for version 9 and later. To check what version you have, tap the Menu icon, tap More, and tap About. These steps may vary by device or OS.

    Check out www.verizonwireless.com/navigator for more information.



  2. What types of devices can use VZ Navigator?

    Many types of devices can use VZ Navigator, including:

    • Android™ smartphones and tablets
    • iPhone® 4, iPhone 4s, iPhone 5s and iPhone 5c
    • Select Windows® Phone 8 devices
    • Select BlackBerry® devices
    • Basic phones


  3. Can I use VZ Navigator if I have a prepaid plan?

    Yes, you can use VZ Navigator with a prepaid plan on a smartphone or basic phone.



  4. How much does VZ Navigator cost?

    There are per-day costs or monthly subscriptions available. Visit our VZ Navigator page for the latest pricing information. Or you can view pricing and subscribe from the Products & Apps page in My Verizon.

    Note: VZ Navigator is billed on your Verizon Wireless bill.



  5. How can I get VZ Navigator?

    You can subscribe to VZ Navigator from the Products & Apps page in My Verizon. VZ Navigator may be preloaded on your device. Check your device's apps menu to see if it's there. To download VZ Navigator onto your device, visit the app store on your device. Search for and then download VZ Navigator as you would any other app.

    To download VZ Navigator:



  6. What types of Navigation modes does VZ Navigator have?

    VZ Navigator supports car, truck, biking and walking modes.

    Notes:

    • Truck mode available for iPhone® version 9 and newer.
    • Windows® Phone 8 devices only support car mode.


  7. What is the VZ Navigator free trial?

    When you subscribe to VZ Navigator, you'll receive it free for the first 30 days. After that you'll be charged the monthly fee on your Verizon Wireless bill. You can choose to remove the feature from your account before the trial ends and you won't be charged for a subscription to it.



  8. What are the different “Route Types” in VZ Navigator?

    The different Route Types are:

    • Fastest — Faster to drive but may be longer in distance.
    • Shortest — Shortest total distance but can take longer to drive due to speed limits.
    • Simplest — Fewest possible turns but may take longer to drive and may be longer in distance than other route options.


  9. What is Route Selector in VZ Navigator?

    VZ Navigator provides you the option to choose between the two most optimal routes which are chosen based on traffic, time of day and even historical data.

    Note: Route Selector is available on smartphones with VZ Navigator version 9 and newer.



  10. Why is VZ Navigator traffic better?

    VZ Navigator uses over one billion traffic probes to get the latest, most up-to-date traffic incidents across the US.



  11. Will my Bluetooth® device work with VZ Navigator?

    Yes, VZ Navigator works with most Bluetooth-enabled devices.



  12. Can I share my location using VZ Navigator?

    Yes, you can share your location via email, text message, Facebook® and Twitter® by:

    1. In VZ Navigator, tap the Menu icon (i.e., the three dots).
    2. Tap Share
    3. Tap Share place.
    4. Select how you want to share your location and follow the remaining prompts.


    Note: Twitter sharing is only available for Windows Phone 8.

    Refer to the Location section of the VZ Navigator Terms & Conditions for more information.



  13. Which cities are 3D enhanced in VZ Navigator?

    IIf you have VZ Navigator version 7 or newer and iPhone or an Android device, select cities have enhanced 3D maps showing detailed buildings, roads and intersections. It's recommended that you download the desired cities while your device is connected to Wi-Fi to avoid potential data charges. When you're connected to Wi-Fi you will not be charged for any data you use because you aren't using the Verizon Wireless network. The following cities are 3D enhanced (with more to come):

    • Atlanta
    • Austin
    • Boston
    • Charlotte
    • Chicago
    • Cincinnati
    • Cleveland
    • Columbus
    • Dallas
    • Denver
    • Detroit
    • Fort Lauderdale
    • Honolulu
    • Houston
    • Kansas City
    • Las Vegas
    • Los Angeles
    • Miami
    • Minneapolis
    • New York
    • Philadelphia
    • Phoenix
    • San Diego
    • San Francisco
    • Seattle
    • St. Paul
    • Washington D.C.


  14. How do I upgrade to the latest version of VZ Navigator?

    To check for updates:

    1. From VZ Naviagor, tap the Menu icon (i.e., three dots).
    2. Tap More.
    3. Tap Check for updates.


    You've successfully checked for a VZ Navigator update.

    Note: These steps may vary by device or OS.



  15. How do I sync my VZ Navigator “Favorites” to my new smartphone?

    Syncing your favorites has never been easier. Simply open VZ Navigator on your new phone and all your favorites will automatically sync to it.

    Note: Syncing is available with version 7 and newer.



  16. Can I access Roadside Assistance from VZ Navigator?

    Yes, you can use VZ Navigator to send your location and be connected to a Roadside Assistance specialist for help with:

    • Towing
    • Emergency fuel
    • A battery jump
    • A flat tire change
    • Lock-out service
    • Winching


  17. Is there an additional fee to use Roadside Assistance through VZ Navigator?

    No, there's no additional fee to use Roadside Assistance through VZ Navigator if you're already a monthly subscriber to Roadside Assistance.

    Roadside Assistance offers two pricing options:

    • Monthly subscription for $3/month per line
    • Per-incident pricing for non-subscribers


    Visit www.verizonwireless.com/roadsideassistance to learn more about Roadside Assistance or to become a subscriber.



  18. Why isn't VZ Navigator working on my device?

    There are several reasons VZ Navigator may not be working. Please check the following:

    • Make sure you are within Verizon Wireless coverage area.

    • Ensure GPS or Location services are turned on. Look for this in your device's Settings app.

    • Allow VZ Navigator permissions by selecting "Agree" when the app first starts up.


  19. How do I cancel my subscription to VZ Navigator?

    You can cancel your subscription at any time from within the app or from the Products & Apps page in My Verizon.

    • From the VZ Navigator app:
    1. Open the VZ Navigator app.
    2. Tap the Menu icon.
    3. Tap Preferences.
    4. Tap Advanced.
    5. Tap My Account.
    6. Tap the Menu icon.
    7. Tap Unsubscribe.


    Notes:

    • These steps may vary by device or OS.
    • Uninstalling VZ Navigator from your device doesn't cancel your subscription. You'll need to unsubscribe from VZ Navigator from the app or the Products & Apps page in My Verizon to successfully cancel it.
    • From My Verizon:
    1. Go to the Products & Apps page in My Verizon.
    2. Click the Manage Your Products tab at the top of the page.
    3. Select the line that you want to remove VZ Navigator from.
    4. Scroll to VZ Navigator, and then click Remove from Account.
    5. Review the changes and bill impacts on the confirmation pop-up and then click Remove Product to confirm the transaction.


    Note: You can only remove a product from one line at a time. To remove the same product from another line, you can choose that line and repeat steps c and d.

    iPhone and App Store are registered trademarks of Apple Inc. Windows Phone is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. Android is a trademark of Google, Inc. © 2015 BlackBerry. All rights reserved. BlackBerry® and related trademarks, names and logos are the property of BlackBerry Limited and are registered and/or used in the US and countries around the world.



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